# Feedback

comment:
On both activities, can we have the phone just ring once or twice and have a flashing red light or something instead of continuing the ringing. It made me want to lose my mind (up in here, up in here.)


comment:
This is the wrong instructional text for this screen (see slide 51 of the DP script for the full text.)


comment:
I would give them a few seconds to see the final customer response before the phone text pops up.


comment:
This is petty, but in the second envelope, please swap the two symbols around. The one symbol with the four circles would represent the letter N, which is the same as the symbol on the third envelope, since there are two Ns in Vienna. Petty, I know...


comment:
Add a sentence before the instructions here to say "Now that we have all of our clues, let's descramble the encoded message and find out where Bjorn Ryche was last spotted!"


comment:
Need a period after the E in SAVE throughout the course.


comment:
I love this VO artist, but if we have some sample audio, please have the artist say this instead "Our company uses the Danaher philosophy to excel in the areas of growth, leadership, lean, and fundamentals." Danaher is pronounced Dan-uh-her.


comment:
Please change agent's text to say "Can you identify which competitor this is? Play the recording and click the correct company logo."


comment:
Magnify glass on the first box reveals all 3 for me. Is it supposed to be revealed one by one?


comment:
I feel there's too much green on this screen - questions, feedback, Continue button and the green bar at the bottom. I like the blue you used in the other sections (Begin your training & Stay on target), it helps to distinguish different elements.


comment:
Please do a mass find/replace and change Veris to VERIS. (May want to add this to your branding list going forward. I'll try to remember in the scripts!)


comment:
Change panther to PANTHER throughout also.


comment:
"You have ___ more items to find!" is in Arial font.


comment:
For alpha, we need to communicate their progress - either a simple counter (question 13 of 20) or a cool progress bar. (Not for DP)


comment:
Make this "Fail" screen to appear regardless after the "Pass" screen, so they can see the two feedback screens.


comment:
Can music begin to fade when the "loading" popup appears? It's very abrupt.


comment:
No feedback message is necessary for this activity since they are just reading. We only need the part about clicking Continue to move on


comment:
Let's add a submit button, and only have incorrect answers turn red after they've clicked submit. Since there's only two categories, I don't think they need to re-try to get them correct, but incorrect fdbk for ANY wrong can say something like, "Make sure to review your mistakes so you have your facts straight when we pay a visit to Bjorn Ryche."


comment:
We don't need this transition screen because we aren't allowed to be double agents. Keep both wayward workflows in the same call center with the same background.


comment:
Change correct fdbk text: "Click Continue to..."


comment:
In the second decision point after clicking option 2, need to add a space after the comma in option 1.


comment:
Let's insert actual photos for the customers. This was one of the prototyped activities that should have one round fully flushed out.


comment:
Change text to say "Molly introduces herself and welcomes learners. She tells them that they need to Qualify before they can proceed with S.A.V.E. training." I would change the wording to "open case files" instead of synch them.


comment:
Use same background as previous part of the activity. It all takes place in the same room.


comment:
The only sound was in the actual demo. Is that ow it's supposed to be?


comment:
Make first sentence "You are on your way to cobas IT 1000 application expertise, you have completed several courses."


comment:
on the congrats screen - the phone number needs to be updated.


comment:
Do you think it may make more sense to divide this into two sections? One specifically reviewing the impact of IPV on during the prenatal stage and other looking at the impact of IPV divided into three domains.


comment:
Candice's statement is a bit confusing since it sounds like she is saying that the match activity is meant to identify an intervention approach.


comment:
Never heard the cobas link referred to has SCL would have it as CL. we scl in conjunction with he cobas link number for log on.


comment:
For the ICD-10-CM text, the ICD-10-CM codes are not used just in in-patient procedures but rather are used to describe signs, symptoms, and diagnoses used in medical settings.


comment:
In the discussion regarding coverage on a claim by claim basis, the woman spoke of a CPT and ICD-9 combination. I would recommend updating the recording to reflect a CPT and ICD-10 combination.


comment:
In the narration change "the OMS" to "OMS".


comment:
Please disregard the first CRH edit about removing BSAP.  Instead change the words "self schedule" with "base schedule" in the narration and on the screen.


comment:
for the "Nice Job" Response I would suggest the second sentence read "If you hold the door open for another employee, please make sure they swipe their badge also and that they have authorized access"


comment:
Anywhere we reference "swiping" your badge. I would prefer it read "present your badge". The badges need to be presented to the card reader face to face in order to read properly. A swiping motion is a pretty common user error with our badge system


comment:
I really like the slide and how the log works. Just a few suggestions. Can we remove the hyphen in the MISO 5 digit ID number ? That is not used on the badge. 
Also, can you include a fourth entry that uses a full Drivers License Number


comment:
Looking closer at this. For the individuals who have MISO badges (all three entries in this log) their visitor affiliation and Visitor Badge numbers are would be N/A. 

Can we change the examples to be either: outside visitors with Drivers License Numbers, affiliations, visitors badges #s. Or MISO personnel with a 5 digit badge number and N/A for Visitor Affiliation and Visitor Badge number. 

I can explain further if necessary


comment:
I would like the CIP 006 compliance section to be removed from this "check the policy" slide and moved out on its own before the Physical Security Perimeter Map. 

We could use the first CIP 006 sentence (minus the repeat) as a opening screen and then a check the policy tab to display all the other CIP 006 information. Or just a standalone page to contain all this information.


comment:
In the sentence on the top left "It is critical..." 

Please change it to read "It is critical that all visitors, and MISO personnel without authorized access are properly signed into and out of the PSP Visitor Log"


comment:
I really like how this slide turned out. Just a couple notes 

Broken Security Camera- If you ever see any damaged security equipment such as cameras, card readers, or door hardware please contact the Security Operations Center at ex 5888!  


Piggybacking Cars- When entering MISO gated facilities, all cars must stop and present their badge. Please watch out for anyone who piggybacks behind you at a gate and call the Security Operations Center immediately at ex 5888!

Unescorted Person- If you observe an unescorted visitor in the facility, escort them out of the area and immediately notify the Security Operations Center at ex 5888 for assistance.


comment:
for the response lets make the text something like this: 

"Great Question, for immediate assistance you can always contact the Security Operations Center at extension 5888. We are available to assist you 24 hours a day. For general questions or more information, first try checking out the Physical Security and Safety page on theGrid (insert link: same link provided before) or send your question to PhysicalSecurityandSafety@misoenergy.org


comment:
Can we have a statement to the right of Green Module 1 button that says This module is not required for Contractors.


comment:
The Employee Security Questions only refer to Employee (Not Contractor).  I actually think that this is fine.  Does anyone disagree?


comment:
Protected Information Button  Are Contractors allowed this information?  Should it read "It is available to MISO Employees ONLY or Maybe "MISO Employees and Authorized Contractors"?


comment:
glass coverslips enable, not enables, toward the end of the video


comment:
second comment, the comma at the end should be a period.


comment:
previous screen -- was there correct answer feedback? I swear it just came here, but I could be wrong ....


comment:
never mind on the "previous screen" comments ... i hit replay video instead of submit. Yes, I see all of the ironies in that.


comment:
Text Box, First Sentence: Suggest changing second appearance of "throughout" to "during" or something along those lines.


comment:
Question: Should "does" be changed to "do" in the question?


comment:
This may just be because I'm looking at this for the first time but, the closed captioning seems to be going very fast. I'm having trouble reading some of the sentences before it moves forward and end up having to view the videos again (this is not necessarily a bad thing but I thought it was worth pointing out).


comment:
Correct Feedback: It says, "no contamination than dip and dunk" at the end which seems odd to be. Should it be "over dip and dunk" or something along those lines instead?


comment:
Is the lab person going to have conversations to each of the people at the competitor's booth? I only noticed the conversation on Abbott's booth.


comment:
The planning wizard has more variables than the ones we originally discussed. Maybe they can be trim and reshape to have less information? Otherwise it is too sales focus.


comment:
The words move too fast.  Can you slow it down a little?


comment:
Good concept but we need to provide better wording on this one. (ex- "HE600 has can integrate with Ventana's VANTAGE solution, providing additional workflow and patient safety benefits')


comment:
We need to work on wording (ex-"VENTANA HE 600 provides a robust method of applying glass coverslips, which enable better optical clarity for pathologists")


comment:
I really like the App help/print reports/training notes, etc located at the top of the screen rather than the bottom


comment:
Will we put a link to these training or at least the pathway to get there?


comment:
Update image of the Panther, this is a Blood screening Novartis Branded Version.


comment:
Is there a way to let the participants know that there will also be a Guru game challenge at the end? This looks like there will be 4 modules and then they are done.  It might be nice to let them know they should really pay attention because they will be quizzed at the end and a leader board will be tracked for prizes at the event...


comment:
Operation REVEAL
Maybe not include Hologic & Beckman in the title?
Maybe that is part of the introduction on the first screen - that this is a competitive training with a focus on Team Hologic and Team Beckman....


comment:
Yes, I think 80% is a reasonable target for 20 questions. They can get 4 wrong.


comment:
The cobas 4800 and cobas 6800 materials are not in one place ie at "training site".  There are still the LSOs for both in CHRIS I think but then we also have presentations and other materials on intranet pages. Where should these buttons point them?  Discuss as a team


comment:
Maybe say...especially if you don't know enough about our solutions  (rather than systems)


comment:
For the "No" button, also change systems to solutions... Then it is about instruments, assays, etc..


comment:
See previous comments for where we can take participants for further training


comment:
For the section on identifying features on the systems...how many will we/should we include?


comment:
How many questions will we include for Wayward workflow for each competitor?


comment:
Similar to other sections of the modules, how many questions should we include for assays for each competitor?


comment:
For all the sections of this module we will provide the content to focus on? Aspects of the system, aspect of the assays...etc.. what we want to emphasize?


comment:
There was a text message that appeared on the phone regarding Bjorn and his private jet location.  Liked that :) but how does it fit in the module and what would participants do with it? Is this one of their clues?


comment:
I like the conversations and we can refine this for the focus and responses. Will it be 3 key points for each competitor in the conversation?


comment:
Is it possible to add a bonus statement for Abbott?
Or will this be strange since we haven't talked about them at all in the training? Maybe discuss with the team on the call?


comment:
Can we update the opening?  

Welcome to Operation REVEAL.

Your mission, should you bravely accept, will be to win our customer Bjorn Riche ahead of Team Hologic and Team Beckman (or something like this...)


comment:
that first beep is super loud and scared the heck out of me - can we lower the volume on that?


comment:
at the end of the 20th question there should be instruction on click Exit to open your next training mission.  I'm not sure if I should click Menu or Exit...


comment:
do we need to make it clear for which competitor they are filling out these tables?


comment:
will the clues be coded like this.  So to me I see Aries boat wheel (not sure what it's called).  Is this a bit too coded for our international audience?


comment:
Okay so the coded clues are cool once you get to the end and I have to admit I really wanted to get to the end to see how it was going to work!  So cool!


comment:
in the previous comment please put parenthesis (except LCS) after rinsed with?  

What should the carboys be rinsed with (except LCS)?


comment:
Follow the Maintenance Checklist - I have provided a screenshot for the onsite app - please also add refer to page X of Operator Notebook


comment:
replay button doesn't work - I think you said that in your message but I want to make sure to retest.


comment:
Let's add a back button here to. And have back to menu say Main Menu


comment:
we need the help screen to work please - use one of the screens within the course and create callouts highlighting the top nav and the back/next buttons


comment:
how are we doing this? will it be audio? will bullets build onscreen? (that would be my suggestion). 

Also, go ahead and move the lungs/heart to the lower left and show how the bullets could build out.


comment:
If we have audio, we likely need a transcript button. I would add it to the lower left on any page we're going to add audio.


comment:
add a note saying the image is placeholder, that we'll edit to make it fit into the screen better.


comment:
maybe change this to a quick review of RIS with image of pump in body. Learners review components used in surgery. transitions to special considersations for PAH patients.


comment:
Grey box should say Labels are printing off center  Referring back to scenario spreadsheet - answers to choose from should be

"	Lift lid and readjust labels  
"	Verify ribbon is still centered over label
"	Clean the printer head. 
"	Unplug the eBar printer. 
"	Install new ribbon.

The correct answers are Lift lid and readjust labels /Verify ribbon is still centerd over the label   Please check spreadsheet for correct feedback


comment:
Not sure if the wording that most procedures using Roche Tissue Diagnostics products are covered on a claim-by-claim basis. There are some that are subject to LCDs.


comment:
Since you are looking for any area that could answer this question should the question read Select all of the highlighted areas you COULD review to answer this question.....?


comment:
On the Badge Management Policy and throughout the Document, Reference to OIM needs changed to the IAM Tool or the Identity Access Management Tool.  OIM will retire at end of the year


comment:
Second sentence should state Come along - not come on along


comment:
We may have a better video than this one- working on it


comment:
We need to provide wording on why dip and dunk quality degrades over time (what are the reasons)


comment:
Throughput and workflow are related to one another. I would include something about safety on this one. "No Xylene- Histotechnician Safety"


comment:
Need to use updated version of HE 600 animatino. I will post to basecamp.


comment:
This is really the first time they have seen the instrument (save a brief view during the cave)- we should have an overall intro of the instrument: 
"The VENTANA HE 600 system is the only lean solution for H&E that delivers fully automated individual slide staining technology through a process with improved environmental friendliness
 improving patient and technician safety and empowering pathology professionals to confidently support the people who count on their work."


comment:
"Virtually eliminates cross-contamination in the H&E staining process"


comment:
In the dialogue, it should just say HPS CTM.


comment:
Can we get rid of the long paragraph of text and jsut put a table on the TV screen behind her? I'll send along pic of what I mean


comment:
check your spelling/branding on all of these. CAP/CTM and adding System after 6800 and 4800


comment:
Nick - Just a heads up, Joni wants "back" button in all of the online modules. you don't have it to get it on this one by thursday, just didn't want to forget to tell you.


comment:
So - i don't think this guy should even show up until you get to the learning check. I would move this screen to your transition between the videos and the questions - and how they answer questions is how he gets his clothes. Does that make sense?


comment:
Third one should be HPS CTM vs cobas 4800 System


comment:
Nick: Per Jenn's edit, take this slide and the one after it and move them both to the part where she introduces the questions.


comment:
Can we have her do a smiling pose on this one?


comment:
Maybe re-phrase the statement "slides are picking up contaminants from previous slide runs" into more of a "could" statement?

Also, if I pause the video, the text at the bottom of the screen keeps moving on the same time table. Need to synch up the video with the text.


comment:
References to "machine" should be changed to "system" or "instrument."


comment:
We need to restate TTFR as 35-40 minutes to give ourselves a little wiggle room based upon some development activities taking place right now.


comment:
Use "improve" when talking about workflow rather than "increase"


comment:
Three tray portals decrease the touch points and wait points associated with specimen management process


comment:
Video segment too long. Cut coverslipping out since covered later.


comment:
Prior screen...those are all features, not benefits.


comment:
Draw the actual lines on the graph. Animation.


comment:
Add more explanation to the note about reagent colors that explains reagent carryover between baths. Compromises quality and makes proper diagnosis more difficult.


comment:
There seems to be a disconnect between the "space" imagery and the "hobbit" feel that we end up pursuing. Should align these. Remove "space" parts.


comment:
Our competition doesn't really require weeks of training. This doesn't differentiate us much.


comment:
Is it fair to ask someone to walk down two tunnels at once?


comment:
I would capitalize docked here. Also capitalize the word System.


comment:
Remove "Good luck" from this screen. It used to be the last screen, but now it isn't, so it doesn't make sens.


comment:
add wellness sign and switch tissues for alcohol wipes.


comment:
Give them the number of items to look for  - on this page 4


comment:
Great work!  
- On the e601 sample probe and disposable assay tip slide: I suggest removing the reference to air bubble detection.  I believe LLD and clot detection is adequate.
- On component identification screens, I found some of the numbers difficult to locate and suggest using a brighter color to highlight the next item.
- I love the Back to the Future reference in one of the quizzes.


comment:
Also update the phone number in the Resources area.


comment:
3rd Bullet under Strategies/Stage 4 - change "he" to "the"


comment:
Stage 5/Characteristics:  Update last bullet to "new behaviors"


comment:
"he" to "the" in strategies for Stage 5, too.  Re-check other stages for this edit.


comment:
1st sentence on page, change to: ...identify which stage applies to a family/victim.


comment:
This is going to sound weird, but when I roll over the top two dropdowns, I see the letter "ffffff" in a darker shade of green as the box green gets lighter.  It's between the text and the triangle.


comment:
Should the after completing the course information be on the screen sooner?


comment:
I am in love the with zoom out portion of this video...All hail Matt K.


comment:
The feedback looks a little "thrown into" the boxes...any way to make it fit a little better? Perhaps make the width of text above including "with your Transactional NPS customers." a little narrower so feedback boxes can be taller, and have more room to breath.


comment:
Closing the Loop Guideline links doesn't appear to open in a new window. This would kick them out of the course, needs to open in a new window/tab.


comment:
Is there supposed to be the extra indentation of the last 4 resources?


comment:
There's a weird pop-up about this being created with a trial. I'm sure it's because you switched over or something.


comment:
Laura - please confirm, but I thought in script review they said they wanted the next button to work even if they haven't watched all of the videos.


comment:
Since they've seen the script, we can remove the yellow call out box on the screen.


comment:
Laura - I really want to edit some of these circles. Let's discuss (you can perhaps pull me away from that impulse)


comment:
I wonder if we should keep the "numbers" on each of the circles. Let's discuss before you do it.


comment:
Just a note that what's in the resources should be links, not the actual document. Jenni likes for the docs to live in their collaboration space, not the course.


comment:
When the next button is clicked, a part of the graphic on this page stays on screen briefly before it goes to the next screen.


comment:
Laura - I'm not sure that the blue boxes are the right text. I find it confusing every time I look at it. Part of it is that the items aren't written in a parallel style. Let's talk through this on Wed.


comment:
It's not clear that this is an address book. And I don't know what the fuzzy name means? Please add a header to the image: Contacts and then make it look more edited - like someone had been changing names or information on it.


comment:
For the 2nd scenario, I'm pretty sure that the answer choices stayed the same from the first one.


comment:
I "think" the first time I saw this activity, the microscope built as I got answers right? In IE, it just stayed an outline the whole time.


comment:
Nice to have edit for alpha - I think the font in this little animation should be the same as in the other videos in the course - rather than this typewriter font.


comment:
Please get the "share actions" icon off of the submit button - allow a little white space between them.


comment:
The intro text refers to flashcards. I don't think these are flashcards? Laura - can you take a look?


comment:
If possible for alpha, I think that once you get feedback, you should see the right answers identified somehow. It will be clearer than just reading the feedback.


comment:
Add a note on the instructions: The words will not "stick" if they are placed in the incorrect spot.


comment:
Laura - please write some words so that the learner knows what this email button does.


comment:
I am not in love with the exploding rocks. I think they are going to think it's corny. But I'll defer to the group's opinion.


comment:
Laura - For conflicting priorities - I could have sworn that there was a script edit to not just make the answer escalating it to leadership. Can you please double check against the script?


comment:
I believe that the comma here: ". . . common questions about NPS, and . . ." should not be there.


comment:
the instructions indicate that I have a choice to watch the videos by clicking the icons or going to cummins connect. I'm curious if leaving the page to go to cummins connect is good for the learner and also if doing so will somehow activate the next button?


comment:
Does "Who am I" subtitle need a question mark? I could see it either way.


comment:
I feel like we should refer to the spin buttons in the blue instruction paragraph. Something like "Use the spin buttons to turn the image..."
Otherwise, I feel like there might be some people who won't even notice the buttons and just try grabbing the image to turn. Might not be an issue, but you never know.


comment:
The audio ding was delayed by several seconds after i got the first one (share results with customer) right.


comment:
Add Next button back in, not contingent on video views.


comment:
Delete ", or visit the NPS page on Cummins Connect". BTW, I think the way you embedded the videos looks great.


comment:
Process has an extra "e" in it in the center circle.


comment:
Title seems to have an extra space in front of it.


comment:
It seems like the bullet points should be completing the sentence in the blue title bars, but they don't.


comment:
Could the two title bars be "Qualities of Good Data" vs. "Qualities of Bad Data" or something to that effect? Also, it doesn't seem like the two bad items should get a green check mark. It seems like they should be red Xs or strikethroughs maybe? Something to indicate that they are bad? Just a thought.


comment:
The white X in the red circle next to the original statement seems pretty similar to the one that indicates that people chose a wrong answer. Could this be changed to something else to avoid confusion?


comment:
Add text at end of intro: "A summary of these tasks is available in the Resources tab above in the "Champion's DNA" pdf.


comment:
In the first answer, shouldn't it be "objective...is" since it's just a single objective?


comment:
Change the two blue boxes to "Customer Data: Best Practices" and "Customer Data: Common Errors".


comment:
Incorrect feedback is supposed to appear along with red X that says, "Sorry, try again." I think this should not be over the buttons so that user can just click the other choice, and incorrect fdbk disappears. I'm open to other suggestions.


comment:
Text for question 2 is incorrect. Should be: "Okay, so I know what the outcome should be. How is that different from the objectives?"


comment:
Question 4 is missing (You have been so helpful! I just have two last questions: who do I need to invite and when should I send them an invitation? )


comment:
On fourth question, I chose the right answer (getting the green check mark) but got an incorrect feedback pop up.


comment:
Microscope never filled in for me on Chrome, even with all answers correct.


comment:
Delete "once it's completed" from end of intro text.


comment:
Add instructional text, "Select the correct Response."


comment:
Instructions say to click through the slides "below", but they are to the right of the instructions, not below.


comment:
For NPS Result Presentation, result is singular here, but plural in the actual course. Not sure which is correct.


comment:
Q1: when correct answer floats down, text reverts back to previous script text. Should be "Yes, SOS is our common repository for entering and tracking projects through to completion."


comment:
Animation is totally Rad, but I think it needs some kind of audio? Perhaps this is nice to have for alpha.


comment:
Remove yellow note to cummins from Text Analytics slide.


comment:
Should there be a correct feedback pop up to let you know it's time to click Next and move on?


comment:
"Which content should you add..." should be below the goal statement, as a prompt question.


comment:
Why was the functionality altered so that user has to open presentation before slide options appear? Let's discuss this screen Wednesday.


comment:
Need a period after first bullet point under tips on first pop up.


comment:
In feedback, "See next scenario" should be on button only, not in text.


comment:
In scenario 3, user should only be able to select 2 slides at a time.


comment:
Delete "in the flashcards" from the intro text.


comment:
Under first response pop up, the first sentence under Go Deeper sounds awkward when you read it out loud. Change ending to "...recommend to a visitor from out of town."?? Or something similar?


comment:
Text edits: delete apostrophe after Cummins; in text entry box, delete brackets and italicize text. Edit text to read, "Describe a customer issue that has been, is, or could be improved using NPS:"


comment:
Maybe this was a fluke, but the first answer was the right answer in all 3 of my questions. If the answers are shuffling, disregard. If not, may want to mix them up a bit.


comment:
The answers look odd to me without bullet icons of some sort. Personal preference...


comment:
Feedback: "Great response! Click the mail icon to email this statement to yourself as an example of a response about the value of NPS. The Value of Customer Loyalty video series can help you support this message. Click the Next Arrow above to continue." ----NOTE: "Value of Customer Loyalty" should hyperlink to the piksel videos used earlier in the course.


comment:
Based on the feedback text, let's eliminate the email button, and just have the email icon appear when the feedback appears, serving as the button.


comment:
On all the "stakeholders say" parts, it feels weird to not to have quotes and/or dialogue bubbles. Again, a personal preference thing...


comment:
Perhaps a nice to have for alpha, but maybe we should consider showing a green checkmark above the people already clicked? I'm open to other thoughts about this...


comment:
In the instructional text, "response" should be in bold, not "correct."


comment:
Q2, incorrect fdbk #2: add comma after Owner


comment:
Q3 correct fdbk should be: Thanks for your advice! I know if I relate NPS to fewer recurring issues and business growth, he will listen.  This is the answer I have been looking for!


comment:
Collaboration/Stakeholders say: text should be, "Weve met a few times and even though there are a lot of stakeholders to include, we have come up with several potential solutions. We all agree something needs to be done, but no one will commit to any of those solutions. Were stalled until someone can get a shared commitment from the group."


comment:
Complexity: You  Should is missing a bullet: "Ask stakeholders if they have any short term solutions to help the customer, while they plan for longer term, permanent solutions."


comment:
Conflicting Priorities: You Should SHOULD read: "Connect the stakeholder to the customer experience. If this does not work, escalate the issue to leadership to make the customer issue a priority for the group."


comment:
Complexity/Customer Says: Change 30% to Thirty percent.


comment:
Resources should either be matched up to corresponding module, or else not link them to the DNA, just do a bulleted list. Let's go with bulleted list.


comment:
Make sure the start up noise only plays the first time you get to the menu screen.


comment:
I need to provide you with the translation for the "Excessive Tissue Soaking"


comment:
I will see if I have full translations for this


comment:
needs to have a bullet on the top content section


comment:
When selecting the "Check the Policy" Slides from these questions the font is shadowed and hard to read. (maybe its just me)


comment:
Should this be referred to as the "Certification Overview" instead of the Recertification. Seeing how this training is used for Employee/Contractor onboarding as well ?


comment:
Currently you do not have to click all the policy sections before continuing in the training. Maybe that requirement is only enforced the first time through ? I had clicked through this multiple times now before noticing.


comment:
The feedback on the Visitor Identification Number cell should read as follows: 

Good Job ! 
For MISO badge holders without PSP access please log the 5-digit number on the back of their MISO access badge. For non MISO personnel please log their complete driver's license number in this field.


comment:
The sentence at the top should have a question mark after it


comment:
change the name of SysClean to:  
ISE cleaning solution/Elecsys SysClean


comment:
change telephone number to 1-800-428-2336


comment:
drop "Customer" and change to "bulletins"


comment:
do the sections (days) have to be done in order, for the message that says it's complete to appear?  the first time through, we got the message.  we went back to day 3 to review questions.  when we completed it, all days had checkmarks but no message that program was complete.


comment:
within each day, are the checkpoint questions broken down into c 501 module and e 601 module, as the 8000 questions are?


comment:
At the end of the Registration & Payment video, it suggests "using the links below" to learn more about registration and paying your bill. But the only link below the video is one to My UIndyit may be difficult for them to get to registration and payment information quickly from there. It seems like http://www.uindy.edu/accounting/billing-payment might be a good link to add.


comment:
On these videos, the "zoomed in" DNA looks a little pixelated (I'd say it's video compression but the text is sharp by comparison). Ensure "continuous rendering" is turned on so that the it scales up as it should without losing quality.


comment:
The text/bullets on the 4th card are indented way further to the right than the other cards...


comment:
Make the feedback box bigger, make it cover the instructions, "For each statement, Click the correct Category.", as well. Make the feedback font-size bigger to fit the larger text-box...remove the drop shadow on feedback box.


comment:
The blue of these bubbles are still wrong...I'm wondering if your in CYMK mode in illustrator so when you save an image it's converting to RGB and getting the color wrong...look at the color of the "continue" button when you get a question right...


comment:
The Try Again buttons are a different blue than the continue buttons...Please make these match.


comment:
Remove drop-shadow on feedback box...you can't have semi-transparent shadows in IE8...they look horrible, which is why I didn't have a shadow and mentioned not to add a shadow on them originally.


comment:
Your feedback boxes need to cover the answer with a transparent image so that they can't re-answer...if they get it wrong, then re answer correctly, they see 2 popups.


comment:
There are double and in some instances triple spaces in the feedback text. "to address opportunities for improvement.   You should never discuss the NPS" is one example. Check all feedbacks for this...also, in some of them, there is 2 spaces between the normal text and blue instructional text...should only be 1 space.


comment:
The "You Speak.", "We Listen" graphic looks very pixelated...you can grab the one from the first page in the course "Course Splash Screen" and repurpose here.


comment:
Button text is inconsistent...seems to be bigger and more bold on these "see the response" buttons than on other screens.


comment:
Again, the blue on these bubbles is a little off...Consistency is king.


comment:
The placement of "try again" buttons and the text in the bubbles is a little sloppy...try aligning things to fit better.


comment:
The first answer option is correct every time....we'll need to shuffle those up.


comment:
This video recaps the 3rd module and the 2nd module, but not the first...does it need to zoom into the first module and do a similar animation to what it did for "What do I do"?


comment:
"Using the F1 Help, Have" not sure "have" should be capitalized.


comment:
The rest of these seem to be worded like real questions, i.e. "When is screen used . . ." as opposed to "When screen is used . . ."


comment:
I would prefer to have a more general NPS image here than this image for external communication.


comment:
Please do not use the red Cummins logo on the mans shirt.


comment:
I agree with BLP that this slide has more text than most learners will be willing to read. That said, I'm not sure how we'd shorten it without getting rid of the actual steps - a.k.a leaving ONLY the Champions' responsibilities along the way.


comment:
It wasn't immediately noticeable that the step was supposed to align with the blue triangle on the left. My instinct was to put the right answer at the top of the closed loop. Could we make that triangle more obvious somehow?


comment:
On questions 3 and 4: the text in the speech bubble is formatting a little strangely. Visually, it's just a bit jarring. Could it be centered more?


comment:
We might want to update the PPT so that it depicts our latest version.


comment:
Get the following error notification... "Video not found or access denied: module2.mp4"


comment:
In some slides she has a Cummins "C" on her shirt and in some slides it is missing


comment:
The speech bubble reads "You have been so helpful! I just have two last questions..." This would read better if it said "You have been so helpful! I just have two final questions..." or "You have been so helpful! I just have a few final questions"


comment:
As I said before, I don't like the DNA analogy or theme. I don't think it translates well, and it's a completely different "theme" than the other CSE and NPS Good Call training. I really don't like the body image and going inside of a person's body - what does that have to do with being a NPS champion?


comment:
Resources - what is the "percentage of promoters by country" supposed to be for or how does it relate to the training?


comment:
Project reporting template - the link doesn't work


comment:
There is no "champions DNA" pdf file in resources. I also wouldn't call it that - if it's NPS Champion guidelines, call it that, not DNA.


comment:
This is confusing - what is this supposed to mean? Customer data from a feed file does not need to be reviewed if set up properly.


comment:
I think this data page is a bit unrealistic. Usually a champion doesn't own the data and cannot necessarily change the way data is managed in an organization. Most customer data is owned by the sales function, therefore the NPS champion may  not be able to make changes to the way it's administered.


comment:
Many champions have that part of their job as a small percentage - I am not sure anyone has the capacity to monitor the quality of the action plans during the survey period and have the action owner make changes. I am not sure that is realistic as an expectation.


comment:
Scenario 2 - what do you do with the corrected information - that is not a realistic scenario - the data isn't controlled by the BU NPS champion in most cases.


comment:
I don't agree that the NPS CHampion is not responsible for ensuring the phone numbers are updated - they ARE the person responsible to get the action owner to provide the updated info. Maybe it needs rewording - it's ambiguous.


comment:
The second one doesn't get the 48 after it.


comment:
Flip marcus and door. use different door or wall color to make clear that it was wrong.


comment:
Drag and drop portion is too easy the answers are given to you.


comment:
For the animation, can the icons go in front of the computer screen instead of behind it as they move? Also - can we put anymore text on screen to highlight/enhance some of the audio? Finally - is there any way to change the bullets that first appear in the upper right? Maybe can they look like a drivers license, or a little more appealing?


comment:
need to have them click continue to move on instead of auto-playing to the next slide. Also need a replay button.


comment:
For the list of bullets that show up for the drivers test, have them appear timed with the audio.


comment:
Let's label each competency icon please.


comment:
Move the computer to the right of the screen. Add a space on the left to list each of the test types within a competency, timed to the audio.so for the first one it would say "Patient prep, specimen handling..." etc.


comment:
Check the spacing of the last line in the popup for Direct observation of instrument maintenance.


comment:
can we add David and Jill to be next to the robot, maybe one on each side?


comment:
Once complete, the continue button looks strange.Maybe make the clipboard smaller and move it up so that continue can fit at the bottom of all the checkboxes?


comment:
Change text to say "I want to show you how David and Jill, our user and administrator, use competencies to ensure David is qualified to use his instrument. Follow their story throughout the rest of the course."


comment:
Could we change Jill's pose in the popups?


comment:
assessment of test performance popup - spell out what PT stands for.


comment:
problem solving popup - i think there's an extra space in front of jill in the last paragraph.


comment:
I feel like saying Incorrect in the feedback header, and again in the text of "that is incorrect" may be redundant. But I can be overruled. :)


comment:
That clipboard is way too close to the cobas logo. I think both it and the nurse should be behind the green bar at the bottom, not over it.


comment:
Should the header change, or are these all Question 1?


comment:
I don't know if it was my wifi or the course, but it stopped and paused frequently


comment:
FYI, certificate did not populate my name


comment:
Do we say a weekly report is a best practice? Is this something we require for transactional as well? I don't see that called out in this training anywhere - maybe I missed it. It's like an assumption being made.


comment:
I think all 3 of the answers are applicable, maybe not the best choice but not sure they should be presented as not also reasonable choices.


comment:
You don't necessarily need to rank the projects - sometimes only a few are identified and those are agreed on. This is misleading. Sometimes you go to step 2.


comment:
We need to clarify the use of SOS. Is it for all NPS projects? What about the top 3 projects for each BU? We have to be absolutely clear on the use of this tool and the expectations of the NPS champion.


comment:
It is not always feasible to hold a status meeting with the stakeholders to review project status. Unless you intend for the NPS champion to hold multiple meetings so as to include global champions in the updates since you cannot expect them to attend one meeting.


comment:
I also don't think the champion is the only person who should be following up on projects  - that is the role of the BU CSE leader. I would not make everything in the training so black and white or right and wrong when there are different levels and expectations of a regional NPS champion vs. a BU vs. a distributor, etc.


comment:
I don't agree with this statement: "you should begin the escalation process with your CSE Steering Committee." It is up to the BU to determine how to report on and if the NPS projects should be visible and to which leaders.


comment:
I think we could pick a better theme than a microscope.


comment:
I don't like the DNA video - it looks like little worms or something and then it becomes a person in a Cummins shirt. That is not a good representation of the title in the lower left corner.


comment:
I would change this sentence - it is not ONLY the NPS champion who communicates results, it is also many others in the organization who are responsible - maybe add "part of a CSE team". As an NPS Champion, you are part of a CSE team responsible for coordinating the communication of results and actions both internally and externally.


comment:
One of the issues with a bottoms up NPS approach is demonstrated in this statement:  In order to gain project support, the leadership team will need specific information about your priority projects. It is not "your projects" or the NPS champion's projects that need support by leadership, that's backwards. It is leadership's role to ensure the right projects are identified and resourced based on the overall business objectives. NPS champions should not be making a case for projects "they" identified; if that's the case then they aren't the right projects and the process is flawed.


comment:
I don't think "function related loyalty driver averages" provide anything very useful to a function. It's too high level and it's just a number.


comment:
This statement doesn't make sense: "To gain the team's support of priority projects and help create messaging targeted to their customers" If the account team didn't identify the projects and support them, who did?


comment:
I think customers do need to know some detail of the NPS process - it's difficult to tell them why it's important to respond to the survey if they don't know the details of how and why their input is used and that they will likely be asked for additional information outside the survey (in the follow up). To not explain this leads to confusion and also low response rates since many customers would not likely answer a survey if they don't know why it's so important to Cummins.


comment:
Customer issues aren't improved using NPS, they are improved by the business taking action from voice of customer data. Maybe that is just semantics.


comment:
Sorry my fb comes in late. There is only the shadow missing on this screen but it's hardly noticeable, maybe we can add it in next round?


comment:
Add this to the voice over in the video: "Remember,there are other possible exposures to watch out for, such as torn gloves." Suggest adding this to the end of the video.


comment:
Summary Screen: Please replace, "Be sure to follow the procedure and use the right disinfectant" with, "Decontaminate tools with a disinfectant like Lysol or a solution of bleach diluted 1:10 with water."


comment:
Use Good Hygiene Popup: Please add the following text, "To make sure everything is documented, he also fills out an Incident Report."


comment:
Summary Screen: Please add the following text before the final sentence in the second paragraph, "Finally, remember to fill out an Incident Report if you are exposed to a bloodborne pathogen."


comment:
Summary Screen: Please add this text after the second sentence of paragraph one: "Remember to wash your hands immediately upon coming into contact with blood or Other Potentially Infectious Materials (OPIM)."


comment:
Can we make the clipboard a bit smaller too? right now, everything feels very crowded, with it touching the text box at the top.


comment:
remove "within the IT 1000 application" from both the text and the audio on the second screen.


comment:
Just a thought but does Jill have any other poses we can use to add some variety?


comment:
third screen - Proficiency is clearly a different font in the captivate.


comment:
Automatically is spelled wrong early on in the captivate.


comment:
at the end, have the audio say "can be added to the application."


comment:
If I need to click a checkbox for the auto-recert, I would say select the checkbox.


comment:
I would tell them to type in the last name text box.


comment:
Matt, don't murder me. Change screen two to say "Certifications in the cobas IT 1000 application track the following three competencies:" then just list each of the bullets without any of the extra explanation. End by saying "Let's look at each competency."


comment:
CC is weird - bleeds down over the player buttons.


comment:
The header says What's Next?  - administrator. I think it should just be What's Next?


comment:
The audio stated I completed User Management training. Should this be competency?


comment:
patient results, bullet two, I think you're missing an "and" at the end of the audio when you're explaining all the different ways to meet that competency.


comment:
When I go back to this screen the audio doesn't play.


comment:
change first sentence to "You should recognize how some competencies are included within certifications."


comment:
can we add a wrap up audio clip that says "Adding a competency to each stage of the certification ensures your users meet all required competencies for lab personnel and are qualified to use their instruments."


comment:
This is the wrong single line diagram.  Please use the one that Heidi sent to you.


comment:
In front of "follow up notice" put the word "a".


comment:
Keep the green highlight and the word "automatic" up on the screen a little longer to correspond with the narration.  Add the box around automatic while the green box is still up and leave that box around the word "manual" when the green box goes away.


comment:
On the second to last sentence of the narration add "through that intertie" at the end of the sentence.


comment:
In the narration - take out the last two sentences in the first paragraph.


comment:
Let's talk about the relationship between Master File and MRI-S in our design proof meeting.


comment:
Change "Submit/edit meter data" to "Submit meter data".


comment:
On the top right bubble add the word "that" after the word "validate".


comment:
Will Edwin be narrating this?  In other CBTs he would be narrating in this type of situation.


comment:
Spell out UAA which is User Access Administrator (UAA).


comment:
Is this the correct place for the Resources drop down?


comment:
In the search results box, change "in which the files are available" to "in which the files may be available".


comment:
Toolbar box - change "in Resources" to "in the Resources tab".


comment:
Search parameters - change the first sentence to read Use the drop-down fields to filter the range of files displayed in the search results."


comment:
Let's talk about the order of these screens. Should the meter tab be first?


comment:
Search parameters - change the first sentence to read "Use the drop-down fields in the search parameters area to limit the meter data output.


comment:
Add the words "on the grid" to the end of the comment above.


comment:
The "Search Parameter" box is redundant on this screen.  Please remove it.


comment:
In the Create Trial-Level Addendum Informed Consent Form information box, third bullet, remove the comma between "sometimes" and "information"


comment:
The "Toolbar" box is redundant on this screen.  Please remove it.


comment:
The TCED is a source document used when creating country- and site-level ICFs for trials with more than one country participating.


comment:
Batch Status - The batch status values are changing. We will tell you more at the design proof meeting.


comment:
Error Codes - add to last sentence "...or click on the filter icon for more detailed information."


comment:
...making it difficult for them to read and understand health information included in the ICF.


comment:
....protocol, the Lilly Drug/Device Risk Profile and the other sources listed below.


comment:
Document obtained from study team members...


comment:
On number 1 - add the word User before the word filter.


comment:
Compare your response to the example response.


comment:
in the example response, you don't need the more information button...I would remove


comment:
Example Response: ....injections of the drug....


comment:
Should it say "Write in first or second person?"


comment:
Write in first or second person? ....make consistent throughout course


comment:
This is a lot of information for each "leader question." Also I'm not sure about calling it building leaders support - that makes it sound like most leaders would not support NPS. I think it shouldn't be such a negative introduction. I would call it opportunities to increase the understanding of the NPS process and types; something like that.


comment:
I am uncomfortable with the response to "I am thinking about postponing our upcoming Relationship survey." Agreed that regular check in is good, however you also run the risk of angering customers who are repeatedly asked to take a survey and then don't see any action. Also the statement "three minutes is worth it" to me seems to trivialize the NPS process and "value" of the customers' feedback.


comment:
The NPS champion actions on this page are not very realistic. In an ideal world, the person taking these kinds of actions is at a senior level; NPS champions are often at a low level in the organization. I think you should think about how this is worded. In the real world of Cummins, a NPS champion would not "Work with leadership to find out if there are any gaps in the current work to address the customers problem." That should be the CSE leader's role, or the CSE team or a CSE champion (function). The champion typically doesn't have the bandwidth to take on this role.


comment:
This is a rather simplistic statement: "Connect the stakeholder to the customer experience. If this does not work, escalate the issue to leadership to make the customer issue a priority for the group." The business has requirements that cannot always be changed based on customer feedback being brought to light. It's a bit simplistic to think this is how Cummins works. It also isn't the role of just an NPS champion to be telling the business what to differently; how well do you think that will be received? I would restate it as a collaborative process where the NPS champion and CSE leaders and business leaders work together to listen to the customer and respond to their feedback, prioritize the most impactful improvements and resource the projects. This page seems to be saying the champion has this huge role to "educate" the business on the VOC and then push them to identify projects. If senior leadership isn't part of the process up front, then the result is exactly what this is portraying - a NPS champion trying to change the business by themselves. That is not going to be successful.


comment:
I wouldn't use the word "practice" in the video - we don't "practice" being customer focused.


comment:
Can the learner print notes at the end? If yes, should we (could we) add that?


comment:
It is not clear at the outset that what we are seeing here is an outline of the course vs actually answering the questions that are posed in the high level outline (who am I?, what do I do, etc). I think we either need to work on the continuity of bullet content - 2nd and 3rd sections are very different than the list for 'who am I', and the 2nd and 3rd sections are different tenses (maintain, monitor, vs spreading, building).


comment:
This list is different than what we just saw in the animation. Maybe this list is introduced in the animation first, then it clearly transitions to the 'course outline' that already exists in the animation.


comment:
Realize this is the first piece of 'who am i', but the intro overall just needs some work to make sure it is clear. Video just threw me off since it did not specify that it was a course outline.


comment:
I think we can reduce the content to just what the champions do with the assumption they have went through the videos which explains each process step in detail.


comment:
Will need to edit intro text on this page to align if we do change the descriptions. WE could also reference the link to the full process with descriptions that is on cummins connect (link was in resources for good call).


comment:
agree with leslie. the action needed to complete the activity may not be intuitive


comment:
We need to limit the tries to 3 and then show them the right answer, otherwise some individuals may not progress from this page.


comment:
By the way, besides making the selected step more clear I really LOVE this activity.


comment:
This exercise is a little confusing. I do not agree that the 2 choices are between: best practices or common errors. Maybe it is 'Good Customer Data' or 'Bad Customer Data'?

Also, I did not catch this in our script review, but transactional data may not include ALL customers of the transaction, but a sample of customers from that transaction. And, Relationship sample should be of strategic customers. I think we can just re-word this first one to read the following:
"A Relationship survey list should include a representative sample of strategic customers. A Transactional survey list should include a representative sample of customers involved in the transaction."


comment:
If a learner gets something wrong here, can we explain why it is wrong so they understand vs just having them try again and select the obvious (other) answer?


comment:
this is survey customer and monitor follow up


comment:
should we call 'Allegiance' something more generic here?


comment:
We need to check these scenarios to make sure important content was not lost in shortening the answers. I noticed on the phone disposition scenario that in order to shorten the text, the content to contact the owner of the source system (in addition to the NPS leader) was removed. We could edit to be more generic since it is already included in the answer... something like: "Once you have the correct information, send the corrections to be made in the NPS system and source system." (Note: reference to 'action owner' in 3rd scenario, 2nd branch must be removed as suggested above)


comment:
Question 1: Correct Feedback... somehow I messed that text up when I sent it after our call. Please change the 2nd sentence of that section to:
Having agreed upon next steps with clear owners sets the foundation for driving improvements on the customer feedback.
... or something like that


comment:
Correct answer should say something about assigning owners. "You prioritize the improvement opportunities based on the impact to the customer. Once that has been done, you assign owners to the top 2-3."


comment:
We have not been consistent in the use of the process icons throughout the training.


comment:
we can take the words 'CSE Steering committee' out of the answer text if that is the consensus. Also, some of these answers are not bad, just not the 'best'. Please change the text in the yellow section to read "Select the BEST response"


comment:
the video feels a bit out of place - almost like they are done with the training ?


comment:
On the functional content, possibly the focus should be on the verbatim analysis and comments related to their function rather than a slide to add drivers. While it would be content to include, it shouldn't be what we focus on here since it doesn't tell them too much.


comment:
Agree the 'Purpose' and 'Goal' for Account Teams sounds strange. Here are the goals originally provided in the script review. Lets discuss how we can tweak to make sense:
Inform account team of overall results and priority projects.
Highlight areas that the account team can improve in support or in addition to the priority projects.
Highlight relationships that require special care.
Reinforce the importance of follow up.
Share messages that can be cascaded to customers.


comment:
The 'incorrect' feedback for account teams is strange - the goal of the presentation is not to create targeted messaging for customers.


comment:
The tick mark should come off if you click right on top of it rather than only on the ppt slide. 
Also, the slide referring to customer comments balanced across various aspects of the experience is not incorrect. I suggest to remove it. I would expect that all presentations include customer comments related to the top customer experience 'themes' and possibly some that are focused specifically to their function (in this case acct management).


comment:
I really like the videos for the course map, but it doesn't seem integrated enough. Almost like we step out of the course and then back in?


comment:
Take out the sentence "NPS is a good way for for a team to understand their specific customers".


comment:
after submitting the feedback on the text, the information that begins "making sure that we deliver ..." is in too small of text.


comment:
On the 48 hr scenario, even if we equate the process to the bottom line they may still not see the value in 48 vs something like 72 hrs. Can we tie timeliness into this - that demonstrating our focus on follow up by quickly responding, we drive the benefits of the NPS process?


comment:
Scenario #2: The wording on the 3rd bullet needs to say, " If there are gaps, determine if a project can be launched to address the gaps." (not 'your' project)


comment:
Understanding Ann's feedback, I think we need a balance here. No, champions cannot drive the business to fix every customer problem, but they ARE responsible for escalating roadblocks to drive progress because they cannot do it on their own. If they do not escalate the issues, they will not get help because no one will know. Open to suggestions from others here.


comment:
ANOTHER red C!!!

This video should seamlessly continue from the last one. Feels disjointed.


comment:
Also like the end of the video. That said, The theme doesn't feel consistent enough throughout - a concern we raised early on. Lets discuss how we can make it stronger and less disjointed. I really like how the theme of the good call training was consistent and clear throughout.


comment:
Music and video stops again and again at 1:21 minutes


comment:
Option1" in this has "You rate THE them using...." use of THE seems not required


comment:
On this page if I select first a wrong choice and then the right choice The microscope box display the overlapped text for both selections.


comment:
On this slide if I select a wrong answer and then the correct option, both options remain checked


comment:
Video not found error message is displayed


comment:
RED Cummins logo is not allowed as per Cummins Brand standards


comment:
The second bullet seems off. The action owners need to keep action plans moving in general. We have a hard enough time actually following the follow up process correctly. The action owners need to continually review action plans and ensure that the action owners are staying on top of the action plans. In short, I think that we can remove "when they hit obstacles" from bullet two. The champions "Keep action plans moving".


comment:
Agreed - the video is odd. The CSE people at the end of the video make give the impression that the training is over since that image is generally used at the conclusion of training.


comment:
Is it possible to use higher quality images of the slides?


comment:
In the Account Team scenario... If you select one correct slide and one incorrect slide when it allows you to retry you cannot uncheck the incorrect slide to check the correct second slide. Instead it allows you to check three slides.


comment:
The words in the process step in the bottom left is distorted.


comment:
There needs to be a requirement on the blue text field. Right now you can proceed using the "next" button without entering anything in that field.


comment:
Is the term 'defector' broadly understood? Would it be clearer, globally, if it said something along the lines of 'customers that switched' or something along those lines.


comment:
The word 'annual' should be in the sentence "Relationship NPS serves as a 'health check' for our strategic accounts". It should read "Relationship NPS serves as an annual 'health check' for our strategic accounts"


comment:
The scenario regarding 'NPS rating not applicable to my region' is why we added the Percentage of Promoters by Country in the resources. AG made a comment at the beginning of the training asking how this was applicable. We need to make the connection here.


comment:
Sorry... I just noticed the connection to the resources. Please disregard my last statement.


comment:
Please use the image of the closed loop process that has grey process steps and not the white and yellow ones that looks like eggs.


comment:
Overall I am not into the idea of using a person and seeing the organs to transfer the message of DNA. It all relying on the viewer to read the lines and there was not even enough time to think back and understand what each bullet means.


comment:
I would recommend adding a top line: How should we do with customer data? Read the statements and categorize each practice into Good or Bad. So that it's more clear about what the learner should do.


comment:
Though I agree the quality of action plans is critical to NPS process, I don't think at the execution level the action owners did a good job, or champions have the capacity to influence that. Who is doing the audit job?


comment:
I think the three choices are somewhat correct.


comment:
Can you make the choice irons a little more vivid?


comment:
I don't like the idea of microscope to mean tracking status.


comment:
The background on the right side seems not working as a whole as other parts of the screen.


comment:
The image by "building leader support" is twisted.


comment:
too long text for question "why three NPS?"


comment:
The way many images presented at last does not feel good to me.


comment:
After I click the Resources tab and then a subsequent hyperlink to one of the resource pages (like SOS Training for example) it tries to open up the webpage using the same window size and placement.  I cannot maximize or resize the window to see all of the content.


comment:
Holly- The learner can print notes at the end.  Actually when they click on the Notes button all it does is open up a generic MS Word template for them to plug and chug on their local pc.


comment:
Agree that it is not immediately apparent on what was supposed to be actioned - also, I found this quite a time consuming method to get me to the answer and would have found it very frustrating if I kept getting the wrong answer. Would also suggest that after 2 wrong guesses answer should be shown


comment:
Would prefer more of a molecular or DNA-ish image (besides the background) to tie it more into our theme.


comment:
The bullets on the course map go by too fast and seem too bold........ I am not sure how to redo that part, but it just feels very fast and busy...


comment:
I'm not a big fan of the wording "As a face of NPS....."  I suggest we just be blunt and say "As an NPS Champion, people turn to you..."


comment:
I'd like to separate out that last sentence from the previous paragraph.  "If you have not previously watched these videos" and I'd also like to add "(or if you'd like a refresher)"


comment:
Instead of just the bold text in the rollover boxes, I'd really like to see it red and bold.


comment:
Instructional text needs to include "click Submit Choice button when you think you have a correct match" or something like that.  This is a busy screen and the Submit Choice button may not be intuitive, or may be overlooked.


comment:
in addition to the blue arrow, the step that overlaps on the blue arrow needs to be highlighted somehow (suggested like yellow transparent highlighting) to make it more obvious which step they are about to try to match.


comment:
Agree with above comments about this exercise being a little confusing.  I think simply relabeling the buttons "good..." or "bad...." Maybe with images of a thumbs up or a thumbs down or green checkmark vs. red x or something would be helpful also.


comment:
The video stops over and over, I tried to let it move forward on it's own. ?


comment:
In video 3 there is an extra "And" on the callout right before it starts the closed loop part


comment:
Agreed this activity is not as intuitive as it could be.


comment:
After you have completed building the microscope the Play button just appears, should there be some instruction to push play I think some people will skip it. Unless that is ok?
Also RED C in the video....


comment:
The screen shot with the spin left and spin right button activity is too confusing and too busy.     Needs to be a simpler approach than than that one.


comment:
Good animation generally and enough activity to engage the viewer.


comment:
There isnt a submit button or instructions to click next?


comment:
I recommend making the spin right and left buttons bigger and the 'x' or checkmark larger too when shown.  I agree with GN and found this time consuming and could see it easily getting frustrating and would only allow 2 incorrect answers before giving the correct one.


comment:
The correct text feedback for the statement "You are creating messaging to close the loop with your Transactional NPS customers.  How should these be delivered" has the wrong text.  The answers discuss methods and the correct answer text talks about content.


comment:
Considering Ann's comments, it may help to also call out the CSE Leader role as one to engage who can help address issues or escalate.  I think it is fair that many NPS Champions would escalate/consult with their CSE Leaders first.


comment:
The last bubble I believe should have punctuation and capital letter corrections.  Can you or Leslie confirm please?
"You have been so helpful!  I just have two last questions; Who do I need to invite, and when should I send them an invitation?"


comment:
Considering that in total we are talking about ~18 minutes of videos to be watched, I think we have a probability of people skipping (fast forwarding) the videos, my question is if we are saying tha the Champion "should" watch, so is optional right, so would it be more valuable to spread the videos during the training, one in each session as opening, rather then a longer video session at the start?


comment:
Not sure if it was my connection speed but had a few stops on the intro video (music and image)! Worth checking!


comment:
Please reinforcing no RED Cummins Logo should be used!(brand standards) Make it black! Thanks!


comment:
Can we please get a different "Try Again" image of the lady?


comment:
The process step in the lower left corner feels out of place, misagligned somehow.  I suggest we make it just the round circle as in the NPS process image aligned right next to the four answer boxes with a red outline to help it stand out that this section is about that step!


comment:
The video is not really adding anything here, so I suggest we just remove it all together.  That will address several of these concerns (out of place, red Cummins C, little "worms" comment, etc.)


comment:
Is it possible to add more white spacing between the paragraphs and the two bullets?  It just seems very ran together for me and might stand out better if there were a little more spacing.  Same is true for other slides with bullets.


comment:
Good catch from Leslie on the PPT layout and style template.  We can provide the latest template no prob.


comment:
I was not able to test and verify the hyperlink.  Will need to test again once Cummins Connect is back up!


comment:
Can we please add a transition when moving inbetween slides here.  Maybe a cross fade..


comment:
Are we able to allow them to select multiple slides in this exercise, and then give feedback when they've selected an incorrect one?  I think it sort of leads them too much that they can only select one.


comment:
Same comment as before with regards to placement and positioning of the NPS Process step down in the lower left corner.  It just feels out of place and I'd personally like to see it more front and center with a red outline consistent with the previous exercise.


comment:
To help address Ann's concern about needing to explain some details of NPS process.................If we added the word "minute" or "very specific" to the first statement I think that will help clarify and address.  So it could say for example "Very specific details about the NPS process steps"


comment:
Right now I am just getting a black X in the upper left corner of the middle section.  I tried clicking and dragging each word to various parts of the screen to find the "blank" spot but am not having any luck.  It appears maybe others could, but I want us to double-triple check this so that it doesn't happen on other machines and become a frustrating and futile exercise.  I'm not sure how to give more feedback on this since I can't do the exercise :-(


comment:
Upon refresh, I NOW see the blank spots. Although I agree with XZ in that I'm not too certain what the blue box in the middle is for.....?   Please let's triple check this page to make sure it loads correctly the first time or otherwise users will get stuck.


comment:
Let's change the color of the words in the word bank to green or red so they stand out more.   Let's also provide a mechanism for champs to print this screen when done as a reference guide.


comment:
I think "business growth" should be replaced with "Customer Loyalty".


comment:
Be sure however we reference it, that "FAQ" or "Frequently Asked Questions" is either abbreviated or spelled out both places.


comment:
Remove the Cummins C from all the mens shirts except the man standing up.  It's overkill and looks a little fake.


comment:
I'd like to add an image of a person as if they are the NPS Champ responding with the feedback in the feedback box.


comment:
Rearrange the order of the standards in the first feedback balloon, third bullet.  Safe, Caring, Dependable, Responsive.  NOT suggesting there is a specific prioritization to these, but it doesn't flow naturally as how we've previously trained or communicated.  Safe should always come first.


comment:
In the third feedback box, we again reference The Value of Customer Loyalty video series.  Whenever we reference this video series, please make it a hyperlink pointing to the same URL as earlier (piksel).


comment:
On third feedback box, second bullet please say "Remind them of the CSE behavior Standards; Safe, Caring, Dependable, Responsive (they can revisit the Customer Success: Everyone's Job course if they need a refresher)."


comment:
Id like to add an additional bullet at the end of the third feedback box:

"Ask them again to place themselves in the shoes of a customer, and an experience they had that was either helped or hindered by employees who worked behind the scenes."


comment:
Third feedback box last bullet references the "Responding to Customer Needs" discussion guide.  Please make that a hyperlink.


comment:
Last feedback box;  Again, make reference to documents in resources hyperlinks so they are more likely to click and access in context to where it is being referenced.


comment:
I think in the first example, Jin's positive feedback should include something about reminding the action owner that they should never explain the scale or get into the rating.  This is only mentioned in the middle wrong answer option.  It's never addressed in the correct response or other incorrect response in any way.


comment:
In the second scenario, I think we need to also emphasize the value of visibility in the correct response option.


comment:
On the third scenario I suggest re-stating the correct response to something like "Remind him/her how the Closed Loop Process affects our customer's loyalty.  Follow up provides....."


comment:
I realize these shadow images are shadows,, but the Champ's response on each looks like she is an amputee.  Her arms appear cut off.


comment:
I feel like the last several sections have missed the whole "DNA" theme.  It seems a little disjointed where we had quite a few DNA related exercises early on, but now at this point in the training I haven't seen it for a while and it starts to feel a little disjointed between the roads, the boulders, etc.  Is there other obstacle or roadblock concept we can use that is more science, health, or DNA related?  I don't know what.......... I am just asking.


comment:
00:46 seconds into the last video animation we need to include a brief statement about visiting links to these resources using the "Resources" button above.


comment:
Overall I really liked the DNA theme.  I think it is different enough, but universal enough that everyone can relate, whether or not they are science DNA gurus!   I do share similar concerns as Holly though about the consistency of the theme throughout, particularly on the entire last section.  Let's discuss!


comment:
when attempting to click a link from the resources button, if it's a URL in Cummins Connect, it tries to open it up in the same "frame" as the resources menu.  It will not allow you to enlarge or resize.  Please be sure you have this coded so that it will always open the link in a new window!


comment:
If the building of a microscope doesn't work well, here are just a few other DNA-ish brainstorm ideas or concepts to help us think of how else we might keep with the DNA theme here, but make it different:
- Fingerprints (I don't know, maybe it's building a finger print with each question making marks that contribute towards a fingerprint)
- A DNA strand (maybe each correct response adds a bar to the DNA twistee chain)
- A DNA formula written on a blackboard or chalkboard.  As correct answers are given, a little more of the "NPS Champs" DNA formula gets written in until it's all complete?


comment:
The image text should include the word "system"


comment:
Do we have a job number for this course yet?


comment:
I think there is an extra space before the phone number in the resources box (before you complete all the modules)


comment:
Analyzer should be lower case a, and instrument lower case i.


comment:
Please lower case the a in analyzer and i instrument in the transcript for Explore the System - Automated/oversee.


comment:
Take a tour - please lower case the i in instrument.


comment:
The labeling needs to be in order from A-H - left to right per this basecamp message: https://blp.basecamphq.com/projects/12155977-cobas-4800-dev-get-ready-for-training/posts/87967786/comments


comment:
Change Tip Rack Carriers to Tip Rack Carrier in the pop up.


comment:
In the first activity for the x, the pipetting label is incorrect. I think it says channels and arms? Anyway this exercise needs to be looked at as gave me the correct screen, when the pipetting flag wasn't placed.


comment:
Change great job text to say: Great job!You've completed your tour of the cobas r ball x 480 instrument.


comment:
Change "Extended Plate Loader" to just be "Plate Loader". This should be in all sections of this activity.


comment:
New update: Mam description should be updated to say: cobas(r) 4800 system. (lower case s)


comment:
update MAM description in round 2: cobas r ball 4800 system.


comment:
update MAM Round 3 description: cobas(rball) 4800 system.


comment:
The cobas and Roche logos belong at the bottom of the screen as in the other electronic tools that have been designed.


comment:
Great video! Do we want to include the scroll bar for learners to see how long they have left in the video?


comment:
Please lowercase the i in instrument in the transcript, and the "a" in analyzer.


comment:
Please lower case the "a" in analyzer in the header.


comment:
Field Engineering Specialist - his answer should include the word "system" after 4800. Please confirm all answers in all rounds include this update.


comment:
Update objective to "Identify hardware components"


comment:
update Onsite training: cobas r ball 4800 system software,


comment:
There are additional topics included in question 5 that are not indicated in the blue rectangle stating to set up the question in advance. Additionally, the cards will be prepared for the trainer to use. They should not have to write the information on the index cards.


comment:
add abbreviations after Hepatitis B and Hepatitis C. Should now read: 
Hepatitis B (HBV), Hepatitis C (HCV),


comment:
After "Use labels and BSL signs to protect yourself from the risks bloodborne pathogens pose." add this sentence:
Changes in process or materials may require a change in the project's biosafety level.


comment:
In this version of the course (with the provide feedback button) the custom drag and drop does not appear onscreen. Instead, I get a "It seems we can't find what you're looking for." message. May want to discuss this with Nick to see the best way to resolve the issue.


comment:
Once the previous issue with the programming is resolved, please add text below each of the pictures in this order: Glass Sample Tube, Glassware, Liquid Chemicals, Paper Towels, Scalpel, Trash, Needle, Glass Test Tube


comment:
Please revise this activity so that there is only one situation onscreen and the images onscreen do not change when learners get the answer wrong. Also allow learners to keep trying again until they choose correctly.


comment:
Summary Screen: Please ignore all other comments. I thought it would be easier for you to simply copy this over entirely. :) Re-write both summary paragraphs to be this: 

You have to be prepared for exposure incidents. Knowing where to seek treatment  the Wellness Center or local Emergency Room  is the key. You also need to be ready to help your colleagues if they are exposed. You can report the incident to your supervisor and even help coworkers find the supplies like an eyewash that they may need.

Remember to wash your hands immediately upon coming into contact with blood or Other Potentially Infectious Materials (OPIM). Do not recap used needles as they pose a threat of injury and can expose you to bloodborne pathogens.

You also have a responsibility to help with decontamination. Properly cleaning up blood or other potentially infectious materials helps keep you and others at Roche safe. Decontaminate tools with a disinfectant like Lysol or a solution of bleach diluted 1:10 with water. Finally, remember to fill out an Incident Report if you are exposed to a bloodborne pathogen. For more information on what to do after an exposure, review the Biohazard Exposure Control Plan in Tools.


comment:
Please update this question to, "A needle breaks and spills blood; you know you need to dispose of it in the sharps container. Then, you begin to clean up and disinfect the area by using normal PPE to protect yourself and covering the spill with paper towels. After covering the spill, what is the next step you should take?"


comment:
Please update answers to, "Remove PPE and discard in the trash." "Wipe up the material, using your hands to pick up broken glass." "Pour a 10% bleach solution or other disinfectant over the towels or rags and leave it for 10 minutes."Throw away the towels in the regular trash."


comment:
Please update question to, "If you are splashed in the eyes with blood during a lab procedure you should, flush the eyes or mucous membranes with running water for at least __ minutes, report to the Wellness Center or ________ if after hours or off site, and then, after the incident is resolved, report it to your __________ as soon as possible."


comment:
Please update answers to, "15, ER, supervisor" "10, your home, co-workers" "5, first aid station, cleanup crew"


comment:
The role choices are confusing to me. Propose:
Lab Manager/Supervisor (oversee the lab)
Bench Tech (run patient samples - did not attend Indy training)
Key Operator (run patient samples, perform troubleshooting...)
Can we discuss the role of experienced user for the app?


comment:
Doesn't seem like a finished product will be available in 2014. If not, the date needs to be changed to 2015 for the copyright. Also, the XX14 can be changed to 0115.


comment:
Bullet point the two items in the blue box.


comment:
Add a 3rd bullet point to the blue box.
"Print the specific Daily Checklist for the facility"


comment:
Identify the significance of the blue boxes.


comment:
Move the verbiage from the third blue box to a bullet between ask & explain (above)


comment:
Question 4 - Change "Possible Answers" to "Answers will vary depending on configuration and Daily Checklist".
Change "Process green rack" to "Prepare green wash rack"


comment:
Is "Subtopics for Daily...." necessary since there is no content when chosen?


comment:
The first blue box seems as if it should be the first bullet point and not a blue box.


comment:
Remove bullet "Ask participants to point out..."


comment:
Remove the "complete hardware components learning checkpoints" bullet. There aren't any in the learning checkpoints.


comment:
Replace Module Overview bullet point with "Explain that the buttons and the information in the Module Overview area are specific to the selected module"


comment:
Change show where the Help to Show where the F1 Help.
Change describe to demonstrate.


comment:
Please capitalize "Daily Checklist" throughout the app.


comment:
Status Line - Change 2nd operational mode to Operator ID


comment:
Please ignore comment about prepared cards for question 5. Please change the activity to a verbal activity or an activity with index cards. The trainer would choose the method of delivery and number of cards they wish to prepare.


comment:
Move 4th and 5th bullet below "Why it needs to be checked" as sub-bullets


comment:
Update 1st blue box to "Print and explain the Reagent Load/Unload Lists."


comment:
Example reports or printouts should all be offered as printable pdfs.


comment:
Switch the bullet and sub-bullet for the Reagent Status Report.


comment:
Change 2nd blue box to "Print and explain the Reagent Status Report"


comment:
Deselect Rack Reception Mode - Move [not applicable to systems with MPA] as a note below the bullet.


comment:
Below the Rack Reception mode screen shot, please make the following update.
Explain the following about Rack Reception Mode:
-When selected, it prevents the system...
-When selected, the remaining time until the system prepares to go into Stand By is displayed on the Status line.
-When deselected during a run,....


comment:
Please change all instances of reagent load/unload list to Reagent Load/Unload Lists.


comment:
Change 2nd bullet point in first section "










Change "Reagents can be loaded while the analyzer is in operation or in Stand By on the cobas c 501 module." to "cobas c packs can be loaded while the analyzer is in operation or in Stand By."


comment:
change reagents to cobas e packs in third bullet and 4th bullet.


comment:
Update to "Demonstrate how to replace auxiliary reagents and reset volumes".
Only one bullet is needed "Refer to Quick Reference Cards"


comment:
Practice checking reagent levels appears twice in the "what's next" section.


comment:
The blue box is not used in other sections for telling participants....


comment:
cobas c and Demonstrate should be bold in the following: Demonstrate the cobas c 501 module daily hands-on maintenance


comment:
Change the bullets for cobas e 601 module hands-on maintenance to the following:
-Initiate Manual Cleaning from the Maintenance menu
-Perform hands-on maintenance.
-Stop Manual Cleaning 
-Perform a reset on the cobas e 601 module.


comment:
Move comment in blue box to the section above it.


comment:
What's Next Sections:

Include this note
"Practice tasks on the analyzer if it is available and time allows. Performing tasks on the simulator will also be required to complete training."


comment:
Change first objective to "Request calibration and QC"


comment:
Change order of screen shots. Will provide details at meeting.


comment:
Change onto to into in the following "Load calibrators and controls onto..."


comment:
Add a blue box stating the following:
"Print a reagent and calibrator package insert for an assay performed at the facility"


comment:
add "report" to the end of "How to use the Calibration Monitor."


comment:
Change "How to verify that calibrations are successful using the reports" to "How to interpret calibration reports"


comment:
add a period at the end of "How to cancel a calibration:


comment:
Remove bullet point from the following:
" Test drop down on QC
Run Status, you can view how"


comment:
Add a bullet "Using a printout from the facility, explain how to interpret QC results"


comment:
Add to the objectives:
- Process a routine patient sample
- Process a STAT patient sample


comment:
Add new bullet
- Demonstrate loading samples in the Rack Loader and the STAT port


comment:
Include a blue box stating:

"Gather racks and sample containers for each sample type that will be processed at the facility."


comment:
Expand objectives to include:
- Manually program an off-line dilution.
- Manually program a barcode read error.
- Manually program a sample if there are no host orders.


comment:
Add blue box:

"Ask the lab manager what process is used when the LIS is down. For example:
-Does the facility have dummy barcodes?
-Does the facility enter orders manually?
-What sample IDs are to be used when the LIS is unavailable?


comment:
Please match the title for the Learning Checkpoints to the title used within the Learning Checkpoints.


comment:
Add the following activity:
"Provide patient and test information for participants to manually program patient samples."


comment:
Add "some of" to the following:

What are "some of" the reasons


comment:
Update objectives to the following:
Access the Workplace > Data Review screen.
Interpret results and alarms on the Workplace > Data Review screen.
Search for and print results.
Filter for specific samples.


comment:
Move to previous section.
Practice manually programming a patient sample on the simulator (AT 28).


comment:
When directing that a Simulator task is to be completed, state the following:

Perform Simulator Task: xxxx


comment:
Objectives:
- Navigate Maintenance Screens
- Define Maintenance Terminology
- Navigate F1 Help to locate Maintenance Procedures


comment:
Remove "You'll need the appropriate maintenance log."
Add blue box:
"Print Maintenance Logs for each learner."


comment:
Questions 3 & 4 are identical. Change question 4 to "What must be done after performing the cobas e 601 module daily hands-on maintenance?"


comment:
change complete to perform and bold cobas c and cobas e


comment:
remove You'll need the appropriate maintenance log.


comment:
Move "Demonstrate how to access Roche Diagnostics University and enroll in the online course: Interlock Tool for cobas c 501 module" as a separate bullet point.


comment:
Add a bullet:
Explain which items are every two months, every quarter, and every 6 months.


comment:
add obj:
Identify the different types of masking.
Explain when each type of masking is used.


comment:
One Sample Affected - We have updated this one in the Training Guide and Operator Notebook to be one topic.
Please change to the following:
"Ensure the correct sample container was used to collect the sample. See package insert fo r
acceptable sample containers, storage, and handling.
" Check for contamination of sample containers.
" Verify the sample integrity is acceptable (fibrin, lipemia, hemolysis, icterus). If necessary, collect fresh
sample and rerun.
" When preparing samples, ensure that the preanalytical requirements are fulfilled according to good
laboratory practice and tube manufacturer's recommendations."


comment:
Add "One Test Affected ISE"
Ensure signal cable connection to cartridge is secure.
" Replace the cartridge of the affected test.


comment:
Please ignore my comment about 1 sample affected ISE


comment:
add bullet point to the following for multiple tests, photo and ISE:

Check the sample syringe for worn seals, bubbles, leaks.  Observe during Air Purge.


comment:
Multiple Tests Affected - cobas e 601 module:

change slipper to sipper
add:  Pinch valve tubing
change preclean to Pre Wash probes


comment:
remove ISE from "drain port"
"Clean all salt..." is duplicated - remove one


comment:
Change verbiage for the following (Bonny to provide correct verbiage for bullet0:
Perform an ISE check (Utility > Maintenance > Check > ISE Check > 30 cycles)
The acceptable Ref. EMF range is -7mV to +7 mV.
The maximum deviation for the entire cycle range should be no more than ± 2 mV for the Ref. EMF.
The measurement-to-measurement difference within the 30-cycle interval should not be larger than 0.2 mV for Na, K, and Cl.


comment:
Change topic title from "All ISE tests on a cobas c 501 module" to "All ISE Results Affected Without Excessive Air in the Sipper Syringe"
Correct verbiage for bullet that Tammy removed in "All ISE tests on a cobas c 501 module" to "Perform an ISE Check (Utility>Maintenance>ISE Check).
»» Perform 10 cycles
»» Wait 10 minutes
»» Perform 10 additional cycles
»» Ensure the printed EMF values of the internal standard solution are normal and the difference
in successive values for the same electrode are stable within ± 0.2 mV."


comment:
All ISE tests:

remove bullet:  "are there bubbles in the sipper line?"


comment:
I think all Key Ops should learn how to run patient samples, perform troubleshooting, and maintain the analyzers. Not just the ones that went to Indy.


comment:
IN existing all ISE tests section:

remove bullet:  "Verify microbial grown is not present in the reagent system." 

add a final bullet:  "Run 10 dummy samples of serum to condition ISE flow path."


comment:
Add ISE topic:

"All ISE Results Affected With Excessive Air in the Sipper Syringe"
Check reagent volumes in reagent bottles.
»» Replenish reagent and prime if necessary.
»» Is the ISE Ref. reagent line in the solution?
" Check installation and placement of the measuring cartridges.
»» Correct orientation?
»» Are the cartridges held tightly in place?
»» Are the o-rings in place?
»» Have the plugs been removed?
»» Is lever in locked position?
Check reference cartridge placement.
»» Is the reference cartridge held tightly in place?
" Check the ISE probe for damage and proper installation (probe seal, liquid level sensor
connection.
" Check the ISE syringe for worn seals and leaks (observe during Air Purge).
" Check ISE sipper nozzle and tubing.
" Check all tubing and connections for leaks. Tighten any loose fittings.
" Check the pinch valve tubing and replace if necessary.
»» Is it inserted properly?
»» Is there a hole in the tubing?


comment:
move the 2 "All ISE tests" sections to be placed directly after:  
One Test Affected - cobas e 601 module section


comment:
I think it's important to add a detail regarding how to program a dilution here. Emphasizing that using the drop down dilution ratio options is not recommended.


comment:
May be a good idea to add a bullet point in here that discusses WHEN to calibrate. Or at least the differences between the calibration requests that are generated by the analyzer automatically.


comment:
change verbiage of question 3:  "What are 2 components you could check if ..."


comment:
A screen I always show is the Individual-LJ Charts. It may good idea to show them how to access this.


comment:
remove from the calibration masking section:  "when a required detergent or diluent is absent"


comment:
This seems redundant, as we already have gone through this during the daily checklist items.


comment:
Can we confirm that the analyzer will calibration mask a test if a diluent/cleaner is missing? I think it only reagent masks it.


comment:
reagent masking section:  Tammy to check to see if a required diluent is absent, if it causes reagent masking to occur


comment:
change:  
Practice performing test masking on the simulator. 
to 
Practice performing patient masking on the simulator.


comment:
change title of: "Create some data alarms and point out:"
to
"Using examples from Workplace>Data Review, point out:"


comment:
include screen shot and ability to print as pdf


comment:
after >Rept sub-bullet, include the following data alarm:

>Test:  The sample concentration is over the technical limit.


comment:
Remove the r ball from the Good Job pop up for the second activity.Should just be cobas x 480 (with cobas and x bolded).


comment:
Add directions "Click Next to continue the story."


comment:
go ahead and remove the "back" button from this first page.


comment:
Change "Menu" to Home, since it takes you back to this screen. Or we need to add a menu in place of the slides, using the module titles from the design doc. I would love a menu, but it's up to you.


comment:
It would be great if "Do you know what to do?" showed up onscreen.


comment:
Change first sentence to "You need to prepare a sample to run through the VENTANA HE 600 system." and remove the third sentence. Then you can move the directions up a little so it's less crowded.


comment:
try again feedback when too light - change line about Mr. Smith to "Another slide must be prepared and run, delaying the results for Mr. Smith."


comment:
too dark feedback - again, adjust line for Mr. Smith.


comment:
feedback slides - "Click" in the directions should be lower case, just before review.


comment:
I think the text on those bars are really hard to read... we either need to just have them labeled at the ends and let it slide or reverse out the text or something. I might reach out to Alica to see if she has any thoughts.


comment:
it would be great if they could click in any order.


comment:
We need to add a note to Roche "This is sample text only. We recognize there may need to be more detailed popups than what is reflected in this prototype."


comment:
we'll need a new car, with Mr. Smith celebrating... right now it appears to be his granddaughter... ;)


comment:
Please add also the look and feel from Brand Factory, to be aligned.

Best regards
Guido


comment:
On the screen the pictures have the description and are numbered. Are we printing these and cutting the below description so they can match?


comment:
The term Trays. Is this the dispenser wedges?


comment:
We are recommended not to put instruments on power strips. Do you mean to say computer hardware power strip?


comment:
Should we put print pick list after ultimate reagent access. We can't print one until a run is going


comment:
Under the Recommended reinforcement activities, 1st sentence, the word installed should be installing


comment:
Under View List of Simulator tasks button -- simulator activities - Daily checklist
Review Inventory  cobas c 702 or cobas e 602 module
Clear Sample Data at the Control Unit - the following steps are duplicated.  On purpose? or error? also, QC is written as ac


0rder Calibrations and Controls
View Calibration and ac Load Lists
Initiate Daily Pipe
Prepare and Load Calibrators and Controls


comment:
Hardware labeling review, instruction#1.  Either eliminate the word 'that' or put 'that are'


comment:
During the LDAP demo, the mouse click noises kept interrupting the narration.


comment:
Make continue button disabled until they've clicked all the markers


comment:
and I can't get the transcript button to close


comment:
Again, summary statement "This allows you to monitor what users require competencies for their certification or recertification."


comment:
Do we need the stuff to keep animating in each page in this section? getting a little tedious...


comment:
I got a weird screen - it told me to select comptency, then zoomed out and brought up what I think was the summary screen. When I clicked competency in the nav tree, then it continued on with the practice. Not sure what happened???


comment:
for each time it wants me to select a date - tell them to click the calendar icon.


comment:
Why do I need to add the "Does" when I add the competency? I'm adding it to susie, right? I think we need to insert a note to Roche on that screen, because that doesn't make sense.


comment:
I will defer to the SMEs, is it ok to say "early stage" in the narrative?


comment:
"QualityDocs" is the branded name of the Veeva vault (with no space)
There isn't anything called "Quality Documents"


comment:
Based on the grammar structure of the sentence, I don't think this instance of "trial-specific" should have a hyphen.


comment:
I noticed the yellow highlighted text that you plan to update tabs when you get the most current draft, don't forget to update IP in the text for each tab as well.


comment:
on the Review the Right Settings page, there is a stray "Parafin temperature" above the slide. :)


comment:
continue shouldn't be capitalized in the directions.


comment:
Ok, sorry to be a pain, but weird things happen when I hit the "next" button on the home screen. suddenly each menu item starts turning blue. I don't go any where tho. Maybe we need to get rid of "Next" since we want them to click the wrong path?


comment:
Routine Operation and Troubleshooting Popup: I'm not positive but it looks like there may be an extra space between "teaching" and "those" here.


comment:
Directional Text Popup: Should "component" be bolded here as well?


comment:
Don't kill me. But since you have that same text on the next slide, then again on the summary slide, let's do something different here. Let's have each icon open a full screen popup, with the image and title and then text that says "Detailed information about best laboratory practices related to this topic here"


comment:
Then we can take the note to Roche off the main page. Again, I'm sorry!!!


comment:
We'll probably want to re-org the icons on screen then, since we're going to do full popups.


comment:
We need one more screen before the summary that tells the reviewers there would be more rounds of questions about the slides.


comment:
Add a note to Roche on this screen that says "Additional pages related to tools and other training would be included in this section."


comment:
When I come to this screen from the summary, all are blue. I click slides in review and then click "Home" again and now next steps is back to gray. Something's a bit off...


comment:
let's bring down the font size for the "The Path to Slide Success" text and the buttons at the top. Make the header the same size as the header. And make the buttons in the top right corner 2 pts smaller than the body text.


comment:
agree with kristen on removing the next and audio icons/buttns


comment:
let's put the prev/next buttons as buttons in the white space... put them bottom right corner immediately above the black footer bar


comment:
double check to make sure the font being used in all of your storyline buttons is Imago or Arial.


comment:
i feel like we should remove the letters before each answer option? kristen?


comment:
reuse the icons here for reinforcement? maybe like an equation with the 5 bullets + icons on top then a small arrow pointing to one slide below it?


comment:
Add blue box:
"Based on laboratory needs, direct customer to the Levey-Jennings charts under QC > Individual > Chart.  Suggested topics to demonstrate:
-Interpreting charts
-Excluding points
-Westgard Rules
-Accumulating


comment:
Add another bullet under this bullet: "A sample needs to be programmed in a micro cup (not available on the cobas e 601 module)"
that reads: "Sample requires an offline dilution."


comment:
remove this from Calibration masking section:

-when a required detergent or diluent is absent


comment:
Decontamination Basics Job Aid: Please add the following: If you are exposed to a bloodborne pathogen, be sure to fill out an Incident Report (SHE-005). This report can be found in DiaDoc.


comment:
Since we have the number of tubes loaded on the rack for the CAP/CTM, would it make sense to have it also for the 4800?


comment:
CAP/CTM 48:

Load/order up to three assays per run on the COBAS(R) AmpliPrep


comment:
Mistake on prior comment. Order is fine not add load as the loading is on the next page but add the COBAS(R) AmpliPrep though


comment:
It should read "CORE-Tips" instead of "pipettes"


comment:
Performs "UP" to 48 reactions at time.
For consstency, add "Unload K-tubes racks from COBAS(R) AmpliPrep Instrument.
On top part it says "transfer" on the bottom "load". bring consistency?

Perform "UP" to 96 reactions at a time.
It is called cobas(R) x480 Instrument (Add "x)

Last item bled from last slide - delete it


comment:
Generates additional 24 results every 90 minutes. Just an idea

Would add on the top part the HxV: XXX results generated in an 8-hour shift


comment:
Change need to "Our histotechnologists waste too much time mixing, preparing, and managing reagents when they instead could be focusing on higher value activities to help manage our lab's ever-increasing workload."


comment:
Edit to state, "Ready-to-use reagents save valuable technician time, allowing the lab to more efficiently meet ever-increasing workload demands."


comment:
Need: "I need a system that helps me manage my workflow to optimize my turn-around time and reduce bottlenecks."

Change "Large touchscreen" with "Large touchscreen monitor that displays when trays will be completed and what reagents need to be changed."


comment:
i broke it here :( i answered a question and the question/answer stuff just disappeared. i see everything else except the question/answer text


comment:
i think i got question 1 twice in a row? not sure if this is intentional so that if you get the first question wrong the first time, that you retry?


comment:
I suggest that this should be:

Lab Manager/Supervisor - Oversee the lab
Bench Technologist - Includes Key Operators who didn't attend training in Indy.
Key Operators - Includes Key Operator who attended training at Roche.
Experienced cobas 6000 analyzer series operator


comment:
Could we please get the List of Simulator Tasks button? This is included for the cobas 8000 modular analyzer series.


comment:
in last paragraph, change "a" to "an": "...perform as an NPS Champion,"...


comment:
Edit sentence 1: "Workshops are an important part of the NPS closed loop process."


comment:
Edit instructional text: "1. Click the Spin Buttons to turn the image. 2. Match the Tasks to the correct phase of the process. 3. Click Submit."


comment:
Delete duplicate period at the end of option 3


comment:
Edit Question 4, option 2, last sentence: "Send the invitation out about a month in advance to ensure the most participation."


comment:
Edit standalone sentence: "Answer the questions below to test your knowledge and build your NPS DNA."


comment:
Question 4: make sure feedback box does not overlap answers so user can see the correct answer.


comment:
Typo in the last sentence of intro text: "these"


comment:
Question 2, option 2 text looks black compared to 1 & 3, which look dark gray... am I seeing things?


comment:
Edit intro text: "NPS projects can face obstacles at different stages in the project timeline. Use the traits in your NPS Champion DNA to keep the projects moving and escalate them as needed."


comment:
Edit question 3 correct feedback: "...I cannot believe I almost forgot about prioritizing the improvement opportunities!..."


comment:
Change this need to "For lab quality/accreditation audits, we need to document reagent lots and expiration date and we do so manually today, creating extra work for technicians." 

Two correct caves are "Automated reagent tracking through RFID chips" and "Automated system reports"

Remove "Ready to Use Reagents"


comment:
"With VENTANA HE 600, histotechnologists don't have  manually tracking reagent lots or expiration since the system automatically tracks reagent information via RFID chips and generates automated reports."


comment:
"I need our lab to produce a high-quality H&E stain that is consistent from week to week, day to day, and slide to slide in order to meet our pathologists' expectations. Is this even possible?"

Correct caves are "Ready to Use Reagents" and "Individual Slide Staining"


comment:
When you just select "No Xylene" cave, without also selecting "Ready to Use Reagents", you get presented the message "The large touch screen makes the system easier to see but does not reduce exposure to harmful chemicals". Instead, it should say "No Xylene used on the VENTANA HE 600 does reduce technicians' exposure to harmful chemicals, but another differentiator of the system addresses this need as well. Try again!"


comment:
Also, if just select "Ready to Use Reagents" without also selecting "No Xylene" you get presented "The large touchscreen makes the system easier to use but does not reduce exposure to harmful chemicals". Instead, it should say "VENTANA HE 600's Ready to Use Reagents does reduce technicians' exposure to harmful chemicals, but another differentiator of the system addresses this need as well."


comment:
"Caregiver" needs to have capitalized "C"


comment:
This should be changed to "Automated system reports do not help the lab to differentiate themselves from other labs in the community."


comment:
Orange container should be labeled "sharps"


comment:
Label the white machine on the left "analyzer"


comment:
Label the white equipment on the right "biosaftey cabinet"


comment:
make sure each element is labeled as they were on previous screens in this exercise


comment:
As with previous screen, change white counter on bottom right to the black counter


comment:
At 1:19 it says the exposure control plan is on the Roche SHE website.  It is now in DiaDoc. Update audio to reflect this.


comment:
Add labels,
Bleach solution
SOPs binder
Plastic beakers
Sharps container


comment:
In third paragraph Change "other controls" 
to "other substitution controls"


comment:
starting at 1:03 change "Exposure Control Plan, a written program" to "Exposure Control Program, a written plan" in both text and audio


comment:
All elements of the interaction should be on each screen: wellness sign, supervisor, and eye wash


comment:
Add this new paragraph under the first one:

You will have several tries to complete each challenge. You may get a hint if you dont pick the correct answer the first time, but keep trying until you get it right!


comment:
Test question changes will be provided in an excel doc.


comment:
Add this as the second paragraph:

All the information you need to answer the test questions was covered in the videos and challenges you just completed. Apply the information you learned and knock out the test!


comment:
Change functionality: At the end of the test display the learners response as well as the correct response. This way, learners can see the correct answer choice before re-taking the exam.


comment:
Make this the last paragraph: Plan to spend around 30 minutes completing the content. The time needed to take the test will vary from person to person.


comment:
Ben, we'll also need to publish the version of the course that contains the pretest.  Once that is done we'll add one more edit to the pretest page.


comment:
The brown can should be labeled "waste disposal can"


comment:
On all screens in this interaction, label the items.
Left to right, top to bottom
Nitrile gloves
Heat-resistant gloves
Lab coat
Face shield
Goggles
Safety glasses with side shield


comment:
Disregard other comment.  Labels should be:
disinfectant
SOPs
plastic beaker
waste disposal can
sharps


comment:
for CAP/CTM

- uncap primary and secondary S-tubes
- transfer sample from primary to S-tubes
- cap S-tubes


comment:
for cobas 4800:

2nd step: uncap primary/secondary tubes


comment:
I know we don't want to provide too much detail but at this step I think the additional handling of S-tubes on the CAP/CTM is of importance


comment:
number of samples & controls for cobas 4800 is missing


comment:
CAP/CTM:

Order up to 3 assays per run for interleaved processing


comment:
CAP/CTM: Load ready-to-use reagent cassettes


comment:
cobas 48: there are two rack types - one for 24 tubes and one for 32 tubes depending on the tube diameter

Load up to 96 samples, with 24 or 32 tubes per rack


comment:
cobas 4800:

Use scan-scan-pour-place method for ready-to-use sample prep reagents


comment:
cobas 4800:

Load ready-to-use protease and assay-specific reagent vials


comment:
cobas 4800, 3rd step:

Load consumables (Deep-well plate; A/D plate, CO-RE tips)


comment:
cobas 4800

don't show separate tubes as they are already placed in the rack


comment:
cobas 4800, HxV

Generate up to 93 results in less than 5 hours.
Generate up to 93 results every 2.5 hours afterwards.

Up to 186 results generated in an 8-hour shift.


comment:
CAP/CTM:

up to 84 results generated in an 8-hour shift


comment:
CAP/CTM

Generates first 21 results in 5.5 hours.
Generates 21 results every 90 minutes afterwards.


comment:
how are the steps going to be listed? would this be like a timeline approach?


comment:
This chart shows who completed the survey; however, it does not separate patients who selected Agree (Yes) from those who selected Disagree (No). 

New paragraph: As in previous charts, this data can be drilled down to view results down the organization hierarchy, down to a clinic level.


comment:
No popup telling them they're done. Just have the next button activate and change the onscreen directions to say "Click Next to explore the next dashboard."


comment:
Hmm, I'm wondering if we need to reword the first sentence, or perhaps change what shows. To me, rating myself a 3 out of 5 does not equate to a term I am "highly confident on"


comment:
incorrect feedback should say "Not quite. The user leaves the interm phase when all certification tasks are complete."


comment:
Global - check for Operator - and sub USER


comment:
The content before says that Addendum ICFs are signed after main ICF....I think we need to review this question and answer because it is still not correct....


comment:
It is offered as a separate course?  Which one?


comment:
click the DOWNSTREAM IMPACT button to see the impact of clear, accurate TCED content on the trial.


comment:
Finalize & Manage Informed Consent Content process map in Blueworks Live


comment:
for the manual section do we want to have listed that it integrates both components? Should we clarify between the x480 and z480?


comment:
After the speaking is finished, there should be a pop up or highlight of system to direct user to click on system.


comment:
Printed reports. Did not realize there is a hand-written 3 at the bottom of the Reagent Status report. Could this be cropped or removed?


comment:
Please update the directions in # 5 to "Verbally perform the following exercise or use the index cards you prepared. If using index cards, mix them up and ..."


comment:
Move the "Demonstrate how to print the Reagent Load/Unload Lists" below the blue box to be consistent with the rest of this page. Change blue box statement to "Print and explain the Reagent Load/Unload Lists."


comment:
The auxiliary reagents item was not updated. Remove the "and explain", replace first bullet with "Refer to the appropriate Quick Reference Card."


comment:
ISE without Excessive Air:
These should be 2 bullet points instead of 1.
1. Run 10 dummy samples of serum to condition ISE flow path. 2. If necessary, clean the ISE reagent flow path (process green wash rack).


comment:
ISE results affected with excessive air. These are all bullet points. There should be bullets & sub-bullets.
Bullet 1 = Check reagent volumes in reagent bottles. sub-bullets = 1. Replenish reagent and prime if necessary. 2. Is the ISE Ref. reagent line in the solution?
Bullet 2 = Check installation and placement of the measuring cartridges. There are 5 sub-bullets. 1. Correct orientation? 2. Are the cartridges held tightly in place? 3. Are the o-rings in place? 4. Have the plugs been removed? 5. Is the lever in locked position? Bullet 3 = Check reference cartridge placement. sub-bullet - Is the reference cartridge held tightly in place? Bullet 4 - Check the ISE probe for damage and proper installation (probe seal, liquid level sensor connection). Bullet 5= Check the ISE syringe for worn seals and leaks (observe during Air Purge). Bullet 6 - Check ISE sipper nozzle and tubing. bullet 7 - Check all tubing and connections for leaks. Tighten any loose fittings. bullet 8 - Check the pinch valve tubing and replace if necessary. sub-bullet 1 - Is it inserted properly? sub-bullet 2 - Is there a hold in the tubing?


comment:
Please Spell out acronym of MAM - Molecular Account Manager.


comment:
Change not made. Please remove "or diluent" from Reagent masking section.


comment:
I thought that we had provided a list of simulator tasks to include on this page similar to the cobas 8000 modular analyzer series Onsite Training App. Please let me know if you need that list.


comment:
Under Routine Operation and Troubleshooting - add the word "and" at...on a daily basis AND how to complete.

Also looks like there is an additional space between the words for and assays


comment:
Can you slow down the fly in boxes with the information listed.  The first one is super quick.


comment:
Can we also add the transcript button to the information spoken in the introduction, to let people know that this button is also available.


comment:
I would remove the graphic of Reporting Results - we have nothing listed as a pop up here and is not something that we necessarily help them with.


comment:
When the gentleman is done speaking, can the transcript still be available to read as well as the replay button?


comment:
For better visualization, when the gentleman is speaking about specific systems, could we magnify,  pull that system forward, or create maybe a green circle behind the system instead of just placing an arrow above each instrument.


comment:
When the gentleman begins his speak....lets remove the Look familiar? tag line.  Individuals using the instrument may not have seen this instrument yet, so this will be their first look.
I would also like to add a statement about the 4800 systems is composed of two instruments, the x480 and the z480 before we talk about what each one does.


comment:
Can we have consistency in what we call the two plates between the plate carrier popup and the iswap popup


comment:
Sample carriers hold the sample tubes and/or vials for processing.


comment:
the "H" label is on the autoload tray but the popup talks about the instrument deck. The label needs to be positioned somewhere in the space between C and D


comment:
going along with my previous comment, what you have loaded as the instrument deck isn't the instrument deck


comment:
At minute 4:09 can we insert a tiny pause in the narration before moving on to real time pcr?
At minute 5:01 Fluorescence is spelled wrong on the graph


comment:
the popup about storage conditions should be on the fridge not on the cabinet


comment:
Plate Carrier Section:
Please label pictures with Extraction Plate and Amplification/Detection Plates.


comment:
Remove "following" from this sentence: Show participants the following Quick Reference Cards they should use when they configure calibration and QC


comment:
ISWAP : oval is cutting off a portion of the ISWAP, please make bigger.


comment:
Sample Carriers:
Label pictures of racks.  Upper is 24-position sample carrier. Lower is 12-position PreservCyt carrier.


comment:
ISWAP:  
Make this read as follows:
The Integrated Swing Arm Plate handler (iSWAP) device, also part of the pipetting arm, moves deepwell and microwell plates during a run.


comment:
Tip Racks and Tip Rack Carrier:
Please replace as the following:
Tip rack carriers hold up to five tip racks that house 96 pipette tips.


comment:
Instrument Deck Section:
The instrument deck is divided into 54 equal tracks.  The instrument deck holds removable carriers for samples, reagents, plates, and consumables as well as a stationary carrier for used for sample processing.


comment:
Reagent Reservoirs and Carriers:
Label pictures here as well:
Upper: Reagent Reservoirs
Middle: Reagent Reservoir Carriers
Bottom: Reagent Carrier


comment:
1st exercise: 
In the Drag label box....states the LETTERS won't stick.  Let is say the LABEL won't stick.


comment:
Area H is actually called the autoload tray.  H should be moved into the back of the instrument based upon the info provided.  Up to the group if they would like to also have an autoload tray feature.


comment:
Status LEDS:
Red circle is almost cutting off one of the LED lights.  Please move to the right a bit.


comment:
Z480 review:
Replace "letters" with "labels" in written information.


comment:
FAS:
Looks like there is an extra space inbetween ongoing and support.


comment:
With the situation question...will there be a confirmation of correct selection?  I am not seeing that anything happens.


comment:
This screen also does not continue on to the next section of the course. The only way out is to go to the menu button.  To get back into the module, you have to sit through all of the audio before you can see the roles.


comment:
provide a list of the reports that are included under this button


comment:
In regards to previous comment...I did not click on the description of the of the person to continue on. Maybe something could be made more clear to help with movement of these screens. I was stuck and could not continue on for a while.  If I am doing it, I am sure that our customers will as well.


comment:
Picture associated with the center middle lab bench:
a. picture is at least two pictures on top of each other.  There are three arms, and a biohazard container on its side.
b.  Would it be possible to have a graphic of a dead air box or laminar flow hood for this Mr. Amplicon graphic?


comment:
The Mr. Amplicon on the 4800 system is in regards to wearing gloves in the work environments.  Do we want this here...or do we also want to make mention of cleaning the instrument, ie. daily and weekly maintenance?  There could then be a Mr. Amplicon button over the gloves on one of the tables.


comment:
Initial Welcome Video:
Could we spend less time on the intro words, green wavy line entry, etc, and add more time to the system introduction. Maybe give each marketing line item around 3 seconds.  The last one of Peace of mind cuts out very quickly with a fade out...so quick I didn't really know what it said because I was looking at the pan out of the Z480.


comment:
The I run patient sample for automated extraction could have the possiblity of coming to Indy Training.  Unless the model has changed, we should include the ILC in the learning pathway.


comment:
Would like to bring this up as group discussion: For the manual prep section and picture, would it be possible to not show the X480 or make mention to it in the introduction of the system. We may have to modify words.


comment:
Also for group discussion:
Can we introduce any other section of manual prep that may be needed, like supplies that might be needed (pipettors, plates, nano drop, etc), or a blurp about extracting, quantifying DNA, etc.  I feel like we are leaving out any real defining introduction to this side of the assays by only showing the small amount of the Z 480.


comment:
Is there a way that someone could go back to the quiz to see what the available answers were if wanted.  Anytime I go back to the quiz, it only shows the incorrect banner with the correct answer.  So maybe a way to reset the quiz?


comment:
We need to copy the See It in Action: What's Up Next for POCC into the IT path. It should be the animation with the GPS and updated language for IT, instead of this intro.


comment:
Ok, looking in the left Nav, I can see a copy of the POCC page... but it doesn't every show up in the flow of the course if you click continue.


comment:
audio seemed to glitch on the last couple of screens, when you're saying everything is done and password reset isn't available.


comment:
Please add the word "if" in the last sentence between "place," and "there's"


comment:
In the third paragraph replace "RTPD" with "BAAOP".
Also, move the bullet for "Check system topology" above "Confirm that this is a self-schedule".


comment:
Change the last bullet on the screen to say "Check the resource parameters in BAAOP"


comment:
Replace the second to last sentence in the second to last paragraph "This is critical to understand because the limitations of the market are driven by the master file inputs your company supplied.

In last sentence on the same paragraph change "need" to "can".


comment:
In the narration, place reword the second sentence to say "First, don't use the market to chase ACE; the market does not respond to ACE!"


comment:
Change the scenario to say "If your resource has a Pmin rerate, could that impact its market availability?"


comment:
Change the second answer (the correct one) to say "Contact the PRSC for further instructions."


comment:
Disregard the previous comment.
Instead change the third answer to say "Go to BSAP and confirm that a valid base schedule is in place, and then contact the PRSC>"


comment:
In the previous comment, the > should be a period.


comment:
In the "That's right" change the response to say "If a self-schedule is not in place, first validate that there is a base schedule using BSAP and then contact the PRSC."


comment:
In the "Not quite." add "in your EMS" to the end of the first sentence.  Also fix this in the answer on the right and the "That's right" answer.


comment:
Change the second answer (which is incorrect) to "Contact the RTMO for a manual refresh."


comment:
Change the question to say "Which column tells you if you have starts available?"


comment:
Change the first answer to "The minimum LMP has been met."


comment:
For the first answer, duplicate the "Not quite." from the second answer.


comment:
This screen needs to be revised.  Let's discuss at the alpha meeting.


comment:
Let's change the question about the responsibility of the operator to determine why your bid was not awarded. 
Change it to say "If bids are not awarded, you have the tools to determine why."  The answer is True.


comment:
I agree with Sandy on the title. I like Citizens Energy Group Ambassador training, Because I am a Citizen.


comment:
The simulator task numbers are not listed on this page. The tasks are:
# 5 Perform cobas c 501 module daily hands-on maintenance
# 6 Initiate Manual Cleaning for the cobas e 601 module
# 7 Perform cobas e 601 module daily hands-on maintenance
# 8 Stop Manual Cleaning and perform a Reset on the cobas e 601 module


comment:
Question4:  after the comment that answers may vary, start next sentence with, " for 24 hour labs, possible answers include the following:...
The next sentence should read, "for non-24 hour labs, the instrument can be set to automatically wake up in the morning and perform the wake up pipe..


comment:
please change print forms to print reports


comment:
@0:34 there is a picture of a lab doctor and a wounded patient with a head wrap.  Could we change this graphic? Maybe a picture of a doctor looking at a patient or a pipet tip with a small amount of sample volume in it.


comment:
This whole activity is not straightforward.    Do I need to spin before I start matching?    How do I tell which ones I have matched?   And it does not give the user any  clues on which ones to review and reconsider?     This will frustrate people and they will not complete the training.   You can't proceed without getting this right.    While very well engrained in our CSE community, not as common knowledge for others.     Not user friendly at all


comment:
Maybe you color code the ones that have been correctly matched when one hits submit.      It needs to be better.


comment:
can you start a new row with "A transactional survey". Right now the "A" is left in a different row, does not look very well.


comment:
On the performance example can you remove IAM, our champions don't really know what that is.
Thanks!


comment:
There was a request to edit the first response to start with something like, "Remind him how the Closed Look Process affects our customer's loyalty." That change wasn't made, however, the correct response reads really well. I'm wondering if there was a sidebar conversation that's not reflected in the Alpha Edits document?


comment:
The Word Bank words and entry box text were not changed to red, nor does the text within the entry box disappear when one begins to type.


comment:
Request was made to have the word "Three" fully capitalized (as in, "Which THREE of the content areas...") in the third scenario. Edit wasn't made.


comment:
Change to update scenario 2 question to read, "There are corrections that need to be made to the customer contact data. Who solicits, collects, and communicates this information to the person who can update it?" did not appear to be made.


comment:
how is the grey box in the middle supposed to work


comment:
I agree with Karen, the screen is busy and may not be intuitive on where to start.  I also thought prior feedback raised the need to give the right answer after x # of tries (maybe it was another section).  I think after two attempts they need to be given the right answer.


comment:
Lets remove the year in the slide title on the first two slides so as not to date the training content too quickly.


comment:
Around the 1 minute mark of this video the figure is drawn clothes.  I would skip that since then it makes me think I guess they were nude all this time before?!


comment:
Don't show pulled-up folders when the roll-over...only when on a specific module.


comment:
Add note to Cuny about the Quick ref guide not opening.


comment:
change text to "Click the Next arrow to get started."


comment:
Add a callout here about the "Resource not being active for the design proof"


comment:
If they've earned at least 2 stars (right before the last activity) they have a "Return to Menu" button.


comment:
Check closing of popup...the background stayed on.


comment:
Add a note that users will be given hints on all system screens if they need help.


comment:
DONE - if they get this wrong, the stars screen "try again" comes directly back to this screen.


comment:
Make any adjustments or clarification on scoring here.


comment:
Update menus so that menu buttons jump to the "furthest along menu" based on how far they've made it.


comment:
Change questions to things like "you should have selected"..."you should know"... so it's not branching as they got the previous question back.


comment:
Not sure if the recommended screen size is accurate - the control panel shows recommended size is 1920 x 1080; if you use 1024 x 768 (which is the lowest) the resolution is very large and the "xs" do not fit in the viewing area.


comment:
Monitor the inner workings of the NPS process is a bit vague and could translate oddly; I think the first item could be worded in a summary type statement, for example: Lead or help facilitate the NPS strategy and process for your entity


comment:
The good and bad data examples are a bit confusing to me. For example "Feed file data does not need to be reviewed if set up properly" is a statement. I guess I was expecting something else for examples of good and bad data. Maybe it is just me?


comment:
This screen refers only to relationship NPS; so should that be referenced in the copy - for example: during the relationship NPS survey period... It doesn't apply to transactional surveys (I don't think).


comment:
There is a conflict with these 2 scenarios: "It has been brought to your attention that a customer email address is incorrect. Who coordinates with the individual who can provide corrections?" and "You check the phone disposition (status) report, and notice several incorrect phone numbers that require updating. Who is responsible for finding the correct information?" In the first one it is the NPS champ but the 2nd is the action owner. I think it is just wording, but it seems that the answers are conflicting. In both, the NPS champ is leading the correction process, even though they may not have the actual info and may need to get it from somebody else who owns the customer contact data. But ultimately they are responsible for the accuracy of the data.


comment:
The 2nd question doesn't make sense. It states: The objectives of the workshop are to prioritize the improvement opportunities based on the impact to the customer. Once that has been done, you assign owners to the top two or three. It says assign owners to the top 2-3, issues, then in the next question it says to do a C&E to prioritize them. That seems to be conflicting advice.


comment:
We have not finalized how to provide updates on projects. You are showing a version of the NPS Project Tracker template - I don't think others are using this outside EBU. I think Filtration is using a report format. I am not sure we should require each project to have this type of one slide update. Many BUs have multiple projects and it could be over tracking to track all the details in SOS PLUS have to create and update a separate slide. I think we should have guidelines on the project visibility. Some just don't warrant this level of tracking and others do. Most NPS projects tend to be smaller or local which don't warrant this type of tracking in my opinion. I don't think we are clear on this yet as a business. We certainly aren't all doing the same thing in each BU!


comment:
In the first audience, leadership team, you are showing "priority improvement focus and projects" - how is that defined? What is a priority focus? what is a priority project vs. all other projects? I know some BUs have a focus for example deliver, but that is not always the case. This is not clear.


comment:
I am confused about the statement to include "NPS score by account revenue and/or margins" why is  this important? Are you saying to compare one account to others and their scores and sales revenue/margin? Why would that be important at an account team level and why would the care?


comment:
We don't all report all NPS by account, sometimes it is by region or market segment or some other filter. I would try to be more inclusive of other ways to view NPS data, for example say audience: account, segment or other team instead of just account.


comment:
For the transactional communication the answer is using communication methods they are exposed to during the transaction itself - not sure what that refers to? I think you mean the action owner communicates this during the follow up call? I think it isn't clear what this means.


comment:
I do not think that leaders would agree that the NPS process investment can be described "Three minutes every year is all it takes and it is well worth the effort." That is misleading. It takes a great deal of effort from all stakeholders to conduct NPS. Also I don't think "unbiased 3rd party review" is accurate. NPS shouldn't be described as such. It isn't unbiased and it isn't a 3rd party review! Reword it!


comment:
Is this true? "In fact, industry research has indicated that between 1/2 to 2/3 of all customers who leave Cummins for a competitor say they were "satisfied."" Is this general industry data or Cummins data?


comment:
I think the examples provided are good, however the NPS champion probably would not be successful in taking the actions recommended, since they are not in the position to influence the types of actions required. I would re word to include CSE leader, team, sponsor, SOS leader, etc. The way it is worded isn't the way the business works. In fact the NPS champions are trying to do what is suggested but projects are still not committed to, so doing more of the same probably won't work. Most NPS champions are not influential enough or have enough knowledge of these issues. Also how are the SOS leaders part of the project tracking and accountability process? That isn't referenced and should be.


comment:
Are ALL the resources listed available on the NPS champions CC community? I don't think the job description is. What is the value of percentage of promoters by country? Also, is that relationship, transactional, what type of NPS, time period, etc.?


comment:
Agree with above comments - also, is it necessary to have sound with this?  slightly annoying to keep hearing the 'clicking' on each move


comment:
long lead in paragraph of explanation - could it be bulletised?


comment:
Not stated that there is sound with these so could come as a surprise blasting out of computer speakers


comment:
No prompt given for next step when actions are complete - didn't know if I was supposed to type something in the grey box


comment:
Under "Work Flow Guide", the "Reagent Preparing" bullet point is shown two times.


comment:
Were we going to embed the % of Promoters by Country into resources or link them to this image on Cummins Connect?


comment:
Closing The Loop Guidelines link takes me to the generic NPS page in Cummins Connect.  Please re-check the direct link which should be:
https://connect.cummins.com/communities/service/html/communityview?communityUuid=075641d9-e674-4a42-9a77-7abab163867d#fullpageWidgetId%3DW3289a5a7c3a8_4ffa_a826_e77cfccbc83d%26file%3Dc576fb10-5e33-4d78-9b69-c68f1c62db76


comment:
On the last link to the value of customer loyalty videos, I'd prefer it take us to the files within Cummins Connect instead of Piksel  (link below).  For the actual slide that reference the four videos please DO leave them embedded pointing to Piksel for live streaming.  It is just in the resources menu that I'd like the link to direct them to CC so we can try to track additional hits or downloads (Piksel won't let you currently):
https://connect.cummins.com/blogs/075641d9-e674-4a42-9a77-7abab163867d/entry/net_promoter_system_nps_the_value_of_customer_loyalty_4_part_video_series?lang=en_us


comment:
I don't know that the rollover text needs to be bolded now that we've summarized them to jus the NPS Champs responsibilities.


comment:
This exercise still isn't quite hitting the mark.  I think we are closer, but not quite there.  I like KZ's suggestion of color coding them as you get them correct, although it makes the exercise easier by process of elimination the further you go, but I think that is okay!  I also noticed that from Alpha edits it was suppose to only let you guess wrong 2-3 times before giving you the correct answer but I just tried five wrong selections in a row and it still let me keep guessing wrong ones.


comment:
CC now seems tiny! can we get the font a little larger.


comment:
Put Note to Roche in center of the screen - "Note to Roche: Do we need a demo of this? Or is the previous screen enough?"


comment:
Left nav - can we make it clearer what screen is what? There are two just called email administration - can this one have "demo" at the end? Take a hard look at the nav - if you were the learner and had to come back to a screen, is it clear which one you would want?


comment:
In the popups, the text looks oddly far from the left border.


comment:
can we have the Continue button appear in the bottom center when both popups have been clicked? that way, you don't have to close the details one to move on.


comment:
Add same note to Roche as on previous missing captivate.


comment:
Why can I click on part of the screen shot that's at the end of the animation???


comment:
How about this - can we put the screen on a computer? that way since they can't read it anyway, they know it's just an illustration. Matt, what do you think?


comment:
can we zoom in on the little tiny box on the screen so we can see what's being entered? and see clearly what boxes you click?


comment:
in the sections where you're talking about Excel and PDF, could we have the icons for Excel and Adobe Reader come up on screen? It would be more interesting.


comment:
Can we just look at the list section? so basically zoom in so the left nav isn't visible after you highlight where it is on the main screen.


comment:
Page numbering is off now in the feedback tool - previous comment went to list area.


comment:
details area screen - you have stray line of audio about single clicking in the list area, I think. Also, is it possible to zoom in to details area for a few beats before going back out to the warnings area?


comment:
DO NOT DISABLE THE CONTINUE BUTTON!!!!! This is meant to be a refresher at this point, since they got all the same info in the captivates.


comment:
Left nav issues - this seems to show I'm on the General Settings page which is in the middle of the list, not just after the screen I was on???


comment:
This is supposed to be in the IT section too. I don't see it there.


comment:
Under the Describe each of these resources, 2nd sentence there are too many 'is's.  It says "This is resource is"...


comment:
Under information required questions; Q1 2nd last sentence;  You want to see if Roche has some additinal training materials (over?) Data Manager.
Maybe 'for' or 'on' would be better.


comment:
On the final feedback balloon "Very good......" can we make the reference to the NPS Champion Job Description document a live link same as in the Reference menu?


comment:
for the transitional course map from Module 1 to 2 and then 2 to 3, we'd like to see this without the animation and audio as it sort of feels overkill and a little disruptive mid way through the course..... it is great at the very beginning and again at the end, but in the middle it just feels a little off or overkill for just a course map.  Can you try to transition the learner from the two middle modules using the same font style, bullet lists and graphics some how but only in a way that is on a standard static screen without animation?


comment:
Should feedback on second question say "there is AN NPS Project Tracker Template" or "there is A NPS Project Tracker Template"?  Feels like it should say AN NPS....?  Grammar check!


comment:
We need to make the first question selection circles the same size as subsequent ones, a little bigger.


comment:
Need to change color of words in wordbank from the opening, not just at the end.   Can we also bold the center free from text field.


comment:
Not defaulted to red instructional text, the box is still too dark grey (lighten up), and It didn't appear to erase when I clicked in the box, it made me backspace the default instructional text.


comment:
The quality of this image has drastically deteriorated from Alpha!  We need a sharper image here.


comment:
The Frequently Asked Question link is inactive..  Maybe because they are not finalized, but just a watchout.


comment:
In the third response the first link to the Value of Customer Loyalty videos works just fine, but the second link isn't opening.


comment:
The last bullet of the third feedback looks to have inadvertently been replaced with the original, and it's repetitive of the first bullet in the Tips section.  It should read:
Go deeper: Suggest the leader use the "Responding to Customer Needs" discussion guide with his team. This document is available on Cummins Connect. (and include a hyperlink on the "Responding to Customer Needs".


comment:
In the first question Jin's correct feedback should say "......Sometimes it is hard not to WANT TO discuss the scale or the customer's rating;...." Add the words "Want to".


comment:
We need some subtle DNA-ish background or something here.  This whole third module is lacking the connection back to the theme.


comment:
We need some subtle DNA-ish background or something here. This whole third module is lacking the connection back to the theme.


comment:
On Jin's first correct feedback, the link to the Closing the Loop Guidelines document opens up just the generic NPS community page.  It should link directly to:
https://connect.cummins.com/communities/service/html/communityview?communityUuid=075641d9-e674-4a42-9a77-7abab163867d#fullpageWidgetId=W3289a5a7c3a8_4ffa_a826_e77cfccbc83d&file=c576fb10-5e33-4d78-9b69-c68f1c62db76


comment:
On Jin's third question scenario please update where it says "him" to say "him/her".


comment:
Same as previous comments but update "he" to "he/she".


comment:
On the video after it zooms all the way out and reads "You are an NPS Champion" I thought we added a black Cummins "C" logo to the outline of the person?


comment:
Disregard my previous feedback row.  I concur with Melinda here.


comment:
On the final video to address both Melinda and I's "Naked" concerns; I would first have the Cummins "C" logo fly in under "NPS Champion" at about marker 00:12, then fly over to the left chest area of the outline drawing (no clothes), then I would cut out the video segment from about 00:22 to 00:29.  If you did that the rest of this would still stand on its own.


comment:
The "NPS Project Update Template" label should read "NPS Project Tracker Template".


comment:
Minor feedback - is a comma grammatically correct here in the last sentence? "...NPS Champion, along with..."


comment:
The intro text here should have been edited to align with the edits to the process description to the right.


comment:
Overall, I like this activity and there will have to be some sort of thinking on the learners part to select the tasks and respective step. BUT, to address intuitiveness of screen: Agree with Karen to color code or 'check' the ones you get right. Also, I still think the spin arrows are not intuitive - blend in too much. And the submit button is too far from the spin buttons (not clear it is all connected somehow) and you have to spin at top then submit at bottom. Suggest that possibly the spin and 'select/submit' buttons be right there where you are lining up the tasks and the process.


comment:
Thinking about Ann's comments here - although we adjusted these titles in Alpha, she is right, this is not actually good vs bad data (I know, it was my suggestion!). The intro text actually says this is a checklist for maintaining accurate data, and even next to the bad examples, there is a green check. Open to suggestions on how we can either: a) convert this into an actual checklist or b) change the intro text and categorize the statements as true or false


comment:
I think there was some confusion on these scenarios and Alpha edits. There is really no difference between scenarios 2 and 3 (email vs phone) - the actions to take to make corrections are exactly the same. Based on feedback here, I suggest we have a scenario focused on the weekly report. Something like: "Leaders and Action Owners need to know the status of the response rate, action plans, and latest results on a weekly basis. Who is responsible for providing this report?" Correct Answer: NPS Champion, Incorrect Answer: Team Leader; Feedback 1, Correct: "That's right! In your report, what is the action plan status target to be highlighted for initial customer follow up?"
Feedback 1, Incorrect: Sorry; this your responsibility. In the report, what is the action plan status target to be highlighted for initial customer follow up?"
Correct Answer: "Action Plan moved to "In Progress" =< 48 hours"
Incorrect Answer: "Action Plan moved to "In Progress" =<5 working days"
Feedback 2, Correct: "Well done! Make sure to reinforce the importance of following up promptly and documenting the discussion to improve our relationship and drive meaningful improvements."
Feedback 2, Incorrect: "Incorrect; make sure to reinforce the importance of following up promptly and documenting the discussion to improve our relationship and drive meaningful improvements."


comment:
ooops I forgot about this weekly report scenario - ignore my feedback in the previous screen.


comment:
CLARIFICATION: IGNORE FEEDBACK WITH SUGGESTED ADDITION, JUST DELETE THE PHONE SCENARIO.


comment:
I have read this feedback from Ann several times, and not understanding. Anyone else?


comment:
Incorrect feedback - second box: there is an unnecessary comma "you are required to use SOS to enter and track projects."


comment:
Incorrect feedback is the same for the 3rd box - unnecessary comma


comment:
2nd question: Feedback for "send an email using the red project summary template". To be consistent with feedback in other sections, change the word "monthly" to "regular"


comment:
"CSE Steering Committee" should have been removed from the feedback section per Alpha eidts


comment:
We are working on institutionalizing these project reviews, and recent discussions are leading me to push for formal quarterly reviews, monthly updates, and monthly red project reviews. I will update the script to reflect this more reasonable expectation of our champions (broad expectation of monthly review is too much).


comment:
Additional purpose of internal communication: Drive action to improve the customer experience.


comment:
Is there any learning objective to the colors in this table? I like the contrast, but it is ugly.


comment:
I will provide a slide without the reference to "IAM". Also, I will provide a time trend NPS chart without specific years (year 1, 2, 3) so we do not 'date' the training.


comment:
Leadership team, incorrect feedback: Alpha edit needed to be extended to this incorrect feedback so it does not way "gain project support". Edit to read: "Incorrect, remember your goal is to review results and build support for actions to address customer feedback."


comment:
Do the last 2 have to be in a particular order? If so, that could get irritating to learners.


comment:
This shadow of the champion is just weird.


comment:
Ann is absolutely correct about the statement about the stat for customers leaving, it is industry specific, NOT Cummins - I thought we already addressed that!


comment:
Satisfaction vs Loyalty question: I am okay with deleting everything beginning with "To create loyal customers, we must ..." if others agree. That other detail is in the video and other sources.


comment:
It is unclear what you need to do to proceed on this page after every piece of NPS Champion feedback.


comment:
gray haired guy feedback/tips: delete everything in parentheses.


comment:
gray haired guy feedback - clarification - everything in parentheses in the bulleted list (bullets 2 and 4)


comment:
Oooops... all feedback gray haired guy SHOULD have been related to the feedback to the black hair girl question.


comment:
Edit to response regarding surveying without having completed projects (this one WAS the gray haired guy).

In red box --- Relationship NPS serves as an annual "health check" for our strategic customers. Think of it this way: would you skip your annual health exam because you are still working to hit your ideal weight, or if last year's results were all positive? Likewise, we should certainly be gauging the health of our most important customer relationships. As long as we are having frequent conversations with our customers about the work that is being done to address their feedback, most of our customers will understand and appreciate that we are taking steps to improve their experience - even if everything is not complete. If the customer does tell us the same thing again, it only reinforces the urgency to resolve the problem and helps us escalate complex issues to leadership.


comment:
Someone is comma happy! Extra comma in champion bubble: An Action Owner was telling me about a customer who gave a score of 8 and was complimentary. (no comma)


comment:
Instructions should say "select the best response"


comment:
Not sure WANT adds value here - same meaning without


comment:
We should be consistent in capitalization of Action Owner. Correct feedback has it in lower case, where I THINK we have been capitalizing it throughout.


comment:
RE: Ann's feedback
I do not want to ignore Ann's point here. The reality is many of the champions today based on who has been assigned the role will not have the influence to execute everything they SHOULD. I do not think we should change anything here, but lets discuss if adding something about a support structure would help. I do not want champions walking away overwhelmed and feeling alone - maybe we add something here or in the final video about the support structure available to them? (NPS leaders, CSE champions and leaders, sponsors, steering committees, program office, etc)
Justin - if the file for % of promoters doesn't indicate the source/sample details, please go ahead and add.


comment:
agree with everyone else's comments - it should at least remove correct entries


comment:
or at least just allow a click to select vs. spin


comment:
Under Explain the two main components:
1. A computer with software  - This is usually referred to as the Host. Could we put it as: 1. A computer with software (host) and then in the next two bullets under explain interaction replace "Software" with "host"


comment:
Can we demonstrate how to start a staining run after we cover loading reagents? That way we can actually start one.


comment:
Can we mention about loading dispensers properly onto the wedge and into the instrument. We can demonstrate this as well.
Also we could mention how to inspect the dispensers to ensure the fluid meniscus is down at the tip and to inspect dispensers for clogs or debris at dispenser tip.


comment:
When it says explain the customization available in the system do you mean just in the label section


comment:
Can we add how to reconfigure the e-bar printer?


comment:
change screen title to "Application in Review" Be sure to update Left Nav


comment:
Reduce the image size so it isn't as blurry please.


comment:
The nav tree section isn't all the way to the bottom on this screen for some reason.


comment:
We CANNOT use the green highlight. We've got to figure out a different option - orange like in captivates? Matt, what are your thoughts?


comment:
Matt to provide the new orange RGB so these can get updated.


comment:
there were only two practice activities - update first sentence.


comment:
Note that the right arrow to move to the next screen comes up before the extra info about the certificate expiration notifications.


comment:
Some of the words are bold and in a different color -- but it looks like they aren't the same colors as in the other CBTs. Please make this match the other CBTs.


comment:
These you try it scenarios are set up in such a way that the end user does not have to type in the required text. Please adjust this so that it is like the other CBTs that have them type in the required info.


comment:
I am ok with Employee photos as long as it is easy to update and change regularly. As new employees go through the training and see other employees they may work with or around will help them relate.


comment:
Jeff Brown might be able to add some insight as to how easy it would be to update to address the retirees and the employees who are no longer here.


comment:
We need to cover Steam and Chilled Water our history.  I will bring a document that may assist to our next meeting.


comment:
Big gap from 1929 to 2008.  We need to fill in a few other dates, maybe use the old logos and branding as a tie in to key milestones.  Jeff has the info which showed the logo history when we changed to Citizens Energy Group.


comment:
We could do something similar with logos for  Water/Wastewater, Thermal, and Westfield


comment:
Mike Strohl talked about the reasons the trust was formed around being good stewards for the community during Compass Training that my help with this section of the learning.  I will bring to the next meeting.


comment:
Same question as earlier about ease to change photos of Trustees, Board Members and Management/employees. It will be necessary to updated on an annual basis.


comment:
Qué hacemos
El trabajo de cada empleado de Cummins se basa en objetivos y principios estratégicos establecidos a lo largo de toda la empresa para lograr las metas de la compañía.

Los principios estratégicos proporcionan un marco de referencia para que los segmentos de negocios desarrollan sus estrategias; dichos principios, a su vez, promueven iniciativas, proyectos y mediciones específicas. Los árboles de objetivos delinean las prioridades comerciales y centran nuestros esfuerzos en lo que nos hemos comprometido a realizar. También nos ayudan a orientar nuestro trabajo y a comunicar la forma en que el trabajo de cada empleado se vincula con los principales objetivos corporativos.


comment:
Como empleados de recursos humanos, tenemos la responsabilidad de promover la misión y la visión de Cummins, esto lo podemos hacer de varias formas:
"	Promoviendo el desarrollo de líderes que promuevan mediante el ejemplo la misión y la visión.
"	Traduciendo las necesidades de la empresa a través de asociaciones estratégicas.
"	Reclutando el talento que se oriente a la misión y los valores.
"	Conservando los valores esenciales.


comment:
Recursos humanos juega un importante papel en el respaldo de los valores esenciales. Buscamos que las nuevas contrataciones que se ajusten al modelos de operación de Cummins. Al momento de la evaluación, tenemos en cuenta los valores esenciales y los rasgos de la personalidad deseados.


comment:
"	Decididos
"	Espíritu ganador
"	Ágiles
"	Apasionados
"	Preocupados

Estos son los rasgos con los que debemos identificarnos, así como proyectar y buscar en todos los empleados, y que los líderes en Cummins deben demostrar.


comment:
What will be included on the resources tab?  Is it just the reference guide, or will there be some other materials here?


comment:
El árbol de objetivos de RR. HH. enlaza los objetivos y los principios estratégicos con las iniciativas de mayor prioridad; a su vez, estos programas y proyectos específicos se vinculan para apoyar dichas iniciativas. 

El árbol de objetivos muestra la relación entre los objetivos, las estrategias, las iniciativas de la empresa y su trabajo.


comment:
Los 6 principios estratégicos proporcionan un marco en donde los segmentos de negocios desarrollan sus estrategias. Con la finalidad de apoyar el flujo de talento en todo el mundo sin obstáculos, RR. HH. ha identificado cuatro enfoques estratégicos.


comment:
Bases para cumplir las metas del negocio:
"	Promueve el mejoramiento continuo del costo, la calidad y la efectividad de los servicios proporcionados.
"	Permite un adecuado flujo de los empleados entre todas las ubicaciones y funciones.


comment:
Motor clave para crear una organización de aprendizaje:
"	Ofrece un suministro calificado de talento que incluye habilidades de liderazgo y funcionales.
"	Satisface las necesidades actuales y futuras de la organización.


comment:
Ser un catalizador para crear excelentes líderes 

Importante para que los líderes promuevan la gestión de talentos:
"	Respalda la capacidad de nuestros líderes para gestionar el talento.
"	Otorga poder a los empleados para que participen activamente en su propio desarrollo.


comment:
Fundamental para estabilizar el talento durante el ciclo del negocio:
"	Ayuda a la empresa a definir un enfoque de "anillos de defensa" para proteger la base de talento durante posibles recesiones.
"	Evalúa las repercusiones de las opciones estratégicas de capital humano.


comment:
Respaldar la empresa requiere un esfuerzo enfocado. Como empleados de RR. HH., también debemos considerarnos guardianes de los valores esenciales y actuar responsablemente cumpliendo con los compromisos hechos.


comment:
En RR. HH. corporativo colaboramos con la empresa y otros compañeros de RR. HH. en el diseño de estrategias, políticas, procesos y herramientas que apoyen la empresa hoy y en el futuro.


comment:
##~~Do not edit this line.9595~~##
RR. HH. de línea es la cara de RR. HH. ante nuestros empleados y la empresa. Somos responsables de la entrega del proceso en el negocio de RR. HH.; traducimos las necesidades de la empresa a la función. Esta es una colaboración estratégica del negocio.


comment:
##~~Do not edit this line.9596~~##
Los Recursos Humanos de CBS es responsable de los procesos transaccionales claves de Recursos Humanos para apoyar al negocio. También somos la conexión con los empleados y los proveedores externos de servicios de Recursos Humanos


comment:
I don't understand why the user is rewarded with two points for an incorrect response here.


comment:
Heinrich: ¡Ya veo! Esto se vincula con uno de los seis principios estratégicos, _ Crear un excelente lugar de trabajo ___, el cual apoya el objetivo de crear un excelente lugar de trabajo.


comment:
Donna: Correcto. Nuestra intención es asegurarnos de que todos trabajemos para lograr un objetivo común. Esto también nos permite _ liberar el poder de Cummins _ al fomentar a que nuestros empleados utilicen sus experiencias, pensamientos, ideas y habilidades en todo lo que hacemos y que afecta a la empresa y las comunidades en las cuales vivimos y trabajamos.


comment:
When the user makes an incorrect choice, they are given the option of trying again or returning to the main menu.  When they return to the main menu, it looks like they can continue to the next example without having had to provide the correct answer in the first example.


comment:
##~~Do not edit this line.26893~~##
Crear un excelente lugar de trabajo


comment:
##~~Do not edit this line.9658~~##
En esta sección, hemos presentado algunos términos utilizados en Cummins. ¿Estás preparado para hablar en el idioma de Cummins?

Heinrich es un nuevo empleado de RR. HH. de Cummins. Acaba de completar su On Boarding y el entrenamiento de los aspectos fundamentales de RR. HH. Él llama a su jefe, Donna, para hablar sobre cómo su plan de trabajo individual se vincula con el árbol de objetivos corporativos.


comment:
##~~Do not edit this line.32554~~##
Correcto.


comment:
##~~Do not edit this line.61563~~##
El árbol de objetivos está diseñado para orientar nuestro trabajo conforme a las prioridades del negocio y comunicar la forma en que el trabajo individual de cada empleado se vincula con objetivos globales.


comment:
##~~Do not edit this line.61546~~##
Los enfoques estratégicos de recursos humanos de Cummins son:
"	Aprovechar la estandarización de procesos básicos
"	Contratar para desarrollar
"	Ser un catalizador para crear excelentes líderes
"	Retener el talento a lo largo del ciclo del negocio


comment:
##~~Do not edit this line.61539~~##
Los empleados de recursos humanos son responsables de apoyar a la empresa y de actuar como guardianes de los valores esenciales.


comment:
##~~Do not edit this line.9694~~##
¿De qué forma utilizará lo que ha aprendido en el trabajo? Revise los puntos clave de esta sección y luego haga clic en el botón "En el trabajo" para tomar nota. Al finalizar el curso, puede imprimir las notas que haya guardado En el trabajo para futura referencia.


comment:
##~~Do not edit this line.61573~~##
Las prácticas de COS proporcionan un marco de referencia para el mejoramiento continuo.


comment:
##~~Do not edit this line.46952~~##
Haga clic en la flecha Siguiente de arriba para obtener más información sobre como reportamos nuestra e\estructura externamente.


comment:
Adicionalmente nos organizamos en organizaciones de negocios por área (ABO) en las cuales desarrollamos un conocimiento de los clientes y mercados locales; identificamos buenas oportunidades de crecimiento sustentable; nos ajustamos estrechamente a nuestras unidades de negocios y aseguramos que las estrategias de estas reflejen las oportunidades de crecimiento regionales; contratamos, desarrollamos y movilizamos el talento local necesario para captar con éxito dichas oportunidades de crecimiento.


comment:
##~~Do not edit this line.42931~~##
Haga clic en cada segmento para mostrar las estructuras internas y sus relaciones.


comment:
##~~Do not edit this line.42889~~##
Cummins Power Generation Business es un proveedor mundial de sistemas de generación de energía, componentes y servicios de energía de reserva, generación de energía distribuida y también de energía auxiliar en aplicaciones móviles para cumplir con las necesidades de una base de clientes diversificada.

Cummins Power Generation también proporciona una amplia variedad de servicios y soluciones, incluidas las operaciones a largo plazo, los contratos de mantenimiento y las soluciones energéticas temporales y de llave en mano, ésta última se refiere a entregar un proyecto integral al cliente listo para utilizarse.


comment:
##~~Do not edit this line.43316~~##
Unidad de negocio: Power Generation


comment:
##~~Do not edit this line.42887~~##
Cummins Engine Business fabrica y comercializa una gama completa de motores diesel y de gas natural para uso dentro y fuera de carretera. Sus mercados incluyen camiones de trabajo pesado y medianos, autobuses, vehículos recreativos (RV), automóviles de trabajo liviano y una cantidad de usos industriales incluidos los equipos para agricultura, construcción, minería, marítimo, equipos militares, petróleo y gas. Cummins Engine Business también proporciona una amplia variedad de servicios y refacciones nuevas y re manufacturadas a través de una extensa red de distribución.


comment:
##~~Do not edit this line.67366~~##
Refacciones de repuesto
Soporte


comment:
##~~Do not edit this line.67374~~##
Servicio 
Motores de rango pesado


comment:
##~~Do not edit this line.67378~~##
Motores de
gran potencia


comment:
##~~Do not edit this line.67382~~##
Motores de
Rango medio


comment:
##~~Do not edit this line.42882~~##
Cummins Distribution Business promueve una estrategia de distribución global integral, además de la gestión de canales de distribucion. Aprovechando la sinergia en refacciones y servicios, esta empresa ayuda a Cummins a ofrecer un soporte sobresaliente a nuestros clientes, a la vez que genera una empresa menos cíclica y de menor intensidad de capitales.

La empresa incluye distribuidores que son propiedad de la compañía y join ventures en todo el mundo. A través de esta red, nuestro personal capacitado se encarga de vender y distribuir los productos Cummins, sus servicios relacionados y soluciones más amplias como contratos de mantenimiento, servicios de ingeniería y productos integrados personalizados.


comment:
##~~Do not edit this line.42876~~##
Las organizaciones corporativas de Cummins incluyen varios grupos funcionales que atienden a toda la empresa como parte del modelo de negocio de Cummins. La organización corporativa es la consolidación de todos los segmentos y negocios de Cummins en todo el mundo.


comment:
I think this scenario needs a little tweaking.  For example, "I did a case review and while there are no payments coming in, we do have a verified employer record.  I sent the employer another IEX notice.  There's really nothing else I can do here."  This should direct the worker to take a closer look at the record.


comment:
##~~Do not edit this line.42878~~##
Cummins Business Services apoya a empleados de manera personalizada y a unidades de negocios de Cummins a través de las cuatro líneas de servicio primario: servicios de contabilidad, servicios de recursos humanos, servicios de informática y atención al cliente. Algunos ejemplos de servicios de CBS son: servicios de viajes, soporte a los procesos de sistemas de información y centro de llamadas sobre beneficios.


comment:
The feedback indicates that Joe knows it's an outdated record - I'm not sure how the participant would have arrived at that conclusion independently.


comment:
##~~Do not edit this line.10412~~##
Tenemos empleados de RR. HH. en todo el mundo para respaldar nuestras necesidades de negocio. Algunos empleados tienen responsabilidades regionales; otros tienen responsabilidades globales. Estamos organizados para respaldar a la empresa: dónde y cuándo la empresa nos requiere, ahí estamos.

Somos una organización de RR. HH. Internacional para una empresa internacional.


comment:
##~~Do not edit this line.10107~~##
La organización de RR. HH. a nivel mundial está compuesta por tres pilares estratégicos que funcionan en conjunto para diseñar, desarrollar y entregar estrategias de RR. HH. que apoyen a la empresa.


comment:
##~~Do not edit this line.10147~~##
Pase el mouse sobre cada pilar estratégico para obtener más información sobre como funciona.


comment:
##~~Do not edit this line.10138~~##
Como miembro de RR. HH. corporativo, colaboro con la empresa, con RR. HH. de línea y RR. HH. de CBS a fin de establecer estrategias, fijar políticas y ofrecer herramientas para ayudar a que mis compañeros en el mundo pongan en práctica dichas políticas y procedimientos.


comment:
##~~Do not edit this line.10165~~##
Como empleado de RR. HH. de línea, traduzco a la función las necesidades de negocio.


comment:
This question needs to be re-worked. Then answers you provide all have manually created records in them.  We need to change the question so that it really is a choice between system-generated records.


comment:
##~~Do not edit this line.10249~~##
Nuestros tres pilares estratégicos están organizados para diseñar y entregar servicios de HH. RR. de forma eficaz. Las diferentes funciones, por ejemplo, personas con menos experiencia, especialistas y expertos en alguna materia conforman nuestro perfil de RR. HH, el cual está diseñado para aprovechar el conocimiento, las habilidades y las destrezas requeridas a fin de obtener un apoyo comercial eficaz.


comment:
##~~Do not edit this line.10250~~##
Haga clic en cada pilar estratégico de abajo para leer más sobre las responsabilidades de cada uno.


comment:
##~~Do not edit this line.10377~~##
Ofrece servicios administrativos y de asesoramiento, como:

"	Compensación
"	Beneficios 
"	Movilidad
"	Nómina
"	Incorporación - OnBoarding
"	Relocalizacion
"	Encuestas de empleados


comment:
##~~Do not edit this line.22449~~##
"	Traduce las necesidades de negocio.
"	Ejecuta las estrategias y los procesos de negocio comunes.
"	Colabora con la empresa para desarrollar un proyecto de talento interno.


comment:
##~~Do not edit this line.69108~~##
Diversidad

"	Se asocia para aprovechar los beneficios de un entorno de trabajo diverso, seguro e inclusivo que fomente la innovación, las diferentes perspectivas, asi como el balance entre el trabajo y la vida personal.


comment:
##~~Do not edit this line.28643~~##
Sistemas de información de Recursos Humanos (HRIS)

"	Entrega a la empresa los sistemas, procesos, herramientas e información de manera eficaz RR. HH. 
"	Mantiene un entorno controlado a fin de asegurar la confidencialidad de la información de los empleados en nuestros sistemas de registros.


comment:
Aprendizaje y desarrollo

"	Establece herramientas, procesos y cursos que aseguran que el personal en todo el mundo cuente con los conocimientos y las habilidades requeridos para apoyar las metas y los objetivos del negocio. 
"	Supervisa el programa central de Cummins y la capacitación obligatoria, la educación extendida, los sistemas de gestión de aprendizaje (Learning Management Systems, LMS), el enfoque y las tecnologías de aprendizaje y consulta con los socios del negocio sobre los programas de capacitación.


comment:
##~~Do not edit this line.69128~~##
Reclutamiento

"	Atrae, evalúa y selecciona a diversos candidatos que poseen valores esenciales y habilidades funcionales clave para lograr los objetivos del negocio.
"	Mantiene una estrecha colaboración con los negocios de Cummins a fin de identificar las necesidades de talentos y candidatos adecuados.


comment:
Ambiente adecuado 

"	El grupo de ambiente adecuado se centra en establecer estrategias, políticas y prácticas que refuerzan nuestros valores esenciales en todo lo que hacemos y hace posible un entorno de trabajo inclusivo, seguro y saludable donde todos son tratados con dignidad y respeto.


comment:
Gestión de talentos

"	Involucra, desarrolla e implementa el talento a través de programas y procesos comunes a lo largo de toda la empresa.
"	Mantiene una estrecha colaboración con las empresas de Cummins a fin de identificar las necesidades de talentos.


comment:
##~~Do not edit this line.49830~~##
Áreas de gestión de talentos clave

"	OnBoarding
"	Encuestas de empleados
"	Gestión de desempeño
"	Programas de desarrollo de liderazgo
"	Revisiones de talentos
"	Planes de sucesión
"	Evaluación de habilidades
"	Diseño de organización


comment:
##~~Do not edit this line.10434~~##
¿Cuál es mi rol?


comment:
##~~Do not edit this line.10437~~##
¡Compruebe que tan bien comprende la estructura de la organización de RR. HH.! Lea las siguientes afirmaciones de los empleados de RR. HH. y determine qué rol de RR. HH. pertenecen.


comment:
##~~Do not edit this line.10438~~##
¿Cuál es mi rol?


comment:
##~~Do not edit this line.10455~~##
Se acaban de aprobar 10 nuevos ingresos de empleados y estoy feliz de ayudar a estas personas en su transición. ¡El equipo de OnBoarding estará realmente ocupado durante las próximas semanas! ¿Cuál es mi rol?


comment:
##~~Do not edit this line.10456~~##
Recursos Humanos de línea
##~~Do not edit this line.10458~~##
Recursos Humanos de CBS
##~~Do not edit this line.10460~~##
Recursos Humanos corporativo
##~~Do not edit this line.10497~~##


comment:
##~~Do not edit this line.10468~~##
¡Bien hecho! 

RR. HH. de CBS ofrece servicios administrativos y de asesoramiento a la empresa. OnBoarding y relocalización de empleados en el mundo son dos de las líneas de servicios de Recursos Humanos de CBS globales.


comment:
Disregard my job number comment. I scrolled down and found the legal language link.


comment:
Would like the format of the Print Topic to be cleaner. Also it was discussed that the during the universal edit meeting that the job number needs to be printed at the bottom for version tracking ability.


comment:
Can the items in the Materials Needed Column be bulleted?


comment:
Instructions  - change or to to."Have participants turn to the Daily Checklist section of the Operator Notebook."


comment:
Instruction - change "particiant" to "participant"


comment:
When using the Print Topic button, questions were cut off due to the footer.


comment:
For consistency, I think the notes box should be rounded like the activity box. Also add the shadow effect.


comment:
Add the "(provided with the onsite training materials)" to the Materials Needed line.


comment:
Activity text seems to be a larger font than other text throughout the guide.


comment:
We talked about using the color code for underground marking of them.  This may give some more relevance to field personal.


comment:
In Mike Strohls three reasons he state why we were formed might tie this back to that history.  I will bring to the next meeting.


comment:
I like Customers, Beneficiaries, other Stakeholders


comment:
Please can we remove 'by the affiliates'


comment:
Is it possible to add an indicator that the users need to scroll down?


comment:
Lo sentimos, eso no es correcto. 

RR. HH. de CBS ofrece servicios administrativos y de asesoramiento a la empresa. OnBoarding y relocalización de empleados en el mundo son dos de las líneas de servicios globales de RR. HH. de CBS. 

RR. HH. de CBS también trabaja de cerca con RR. HH. corporativo y Recursos Humanos  línea para  asegurar una entrega eficaz.


comment:
##~~Do not edit this line.10724~~##
Recursos humanos es una colaboración de personas que trabajan en conjunto para satisfacer tanto las necesidades actuales como futuras de la empresa. Ningún cargo único puede satisfacer las demandas de la empresa, por lo tanto, para crear y cumplir una estrategia global integral, los empleados de RR. HH. deben:

"	Colaborar, 
"	Aprovechar los recursos, y 
"	Seguir los procesos y las políticas comunes.


comment:
##~~Do not edit this line.10728~~##
Haga clic en la flecha Siguiente para ver un ejemplo de cómo trabajando  en conjunto puede mejorar los resultados.


comment:
##~~Do not edit this line.10743~~##
Si bien RR. HH. se organiza en varias habilidades funcionales, muchas actividades requieren cooperación entre empleados a lo largo de la organización de RR. HH.


comment:
##~~Do not edit this line.10890~~##
El ciclo de planeación de Presupuesto Anual (AOP) comenzará pronto. Debemos iniciar la planeación  para que conforme al análisis de mercado se determinen los presupuestos de revisión salarial para el siguiente año.


comment:
##~~Do not edit this line.11234~~##
Nos acercamos al final del año. ¿Ya está definido el calendario de revisión salarial por desempeño ?


comment:
##~~Do not edit this line.11236~~##
Los presupuestos de revisión salarial  finalizarán al término de esta semana. Estamos por finalizar la asignación de las fechas y se publicará en el calendario de RR. HH. el próximo miércoles.


comment:
##~~Do not edit this line.11312~~##
Acabo de recibir su mensaje sobre la solicitud de  cambio en el incremento salarial de uno de sus empleados. La base de datos se ha  cerrado, de modo que deberá reunir todas las aprobaciones necesarias para este cambio adicional. Una vez aprobado, podemos documentar y actualizar el incremento salarial  del empleado.


comment:
##~~Do not edit this line.11302~~##
Perfecto.  Dime qué información necesitas para realizar esto.


comment:
##~~Do not edit this line.11292~~##
¡Hicimos un buen trabajo  durante el proceso de revisión salarial de este año! Trabajando juntos logramos que todo funcionara sin inconvenientes...


comment:
##~~Do not edit this line.11369~~##
Para apoyar a la salud de nuestro personal, Cummins ha decidido ofrecer reembolso de membresía de gimnasio para los empleados. Ana es empleada de RR. HH. corporativo encargada de elaborar el borrador de esta política, esto es solo un  ejemplo para mostrar como trabajamos juntos. Antes de comenzar, ¿qué preguntas debería Ana formular?


comment:
##~~Do not edit this line.11386~~##
¿Cuál es el alcance  ¿Quiénes serian los beneficiados ? ¿Empleados? ¿Familias? ¿Practicantes?


comment:
##~~Do not edit this line.11390~~##
¿Qué tipos de gimnasios serían incluidos ?


comment:
##~~Do not edit this line.11394~~##
¿Qué tipo de comprobante  deben proporcionar los empleados?


comment:
##~~Do not edit this line.11396~~##
¿Qué medida se tomaría si no hubiese gimnasios cercanos? ¿Otorgaremos crédito a los empleados para comprar equipo  de gimnasio , por ejemplo?


comment:
##~~Do not edit this line.11398~~##
¿Cómo sabremos si esta política está ayudando al personal? ¿O si está cumpliendo con el objetivo de la empresa?


comment:
##~~Do not edit this line.11400~~##
¿Quiénes deberían de participar en la elaboración del borrador de esta política?


comment:
##~~Do not edit this line.11450~~##
Correcto. 
Ana deberá pensar en todas estas preguntas para elaborar el borrador para una nueva y eficaz política para una  membresía de gimnasio.


comment:
##~~Do not edit this line.11443~~##
Nota aclaratoria: : Este es solo un ejemplo para este ejercicio, no una política real de Cummins.


comment:
##~~Do not edit this line.11840~~##
Al final, Ana fue capaz de elaborar el borrador para una política que satisfizo de mejor forma las necesidades de cada uno, ya que formuló las preguntas adecuadas e hizo que participaranlas personas correctas.


comment:
##~~Do not edit this line.11948~~##
Había mucho que considerar al elaborar el borrador para esta política. Gracias a la colaboración con Recursos Humanos de línea, Recursos Humanos de CBS y otros grupos, pudimos analizar los posibles problemas y desarrollamos una política que apoya a nuestro personal y que puede ser gestionada de forma más fácil por aquellos que deben implementarla y mantenerla.


comment:
##~~Do not edit this line.11940~~##
Agradezco a Ana por todo el tiempo dedicado a esta política. Ella ya ha anticipado los posibles conflictos, por lo tanto, al comunicar e implementar la política de membresía de gimnasio, podré resolver las inquietudes o la posible oposición. Borrar?


comment:
##~~Do not edit this line.62129~~##
La organización de Recursos Humanos a nivel mundial está compuesta por tres pilares estratégicos que funcionan en conjunto para diseñar, desarrollar y entregar estrategias de Recursos Humanos que apoyen a la empresa.
"	Recursos Humanos corporativo: Establecer estrategias, definir políticas y procedimientos y proporcionar herramientas.
"	Recursos Humanos de línea: Ejecutar las estrategias y los procesos.
Recursos Humanos de CBS: Ofrecer servicios administrativos y de asesoramiento.


comment:
##~~Do not edit this line.61870~~##
Existen muchas capacidades funcionales dentro de Recursos Humanos Para asegurar un servicio global sin ningún inconveniente, las funciones deben trabajar en conjunto activamente.


comment:
##~~Do not edit this line.12003~~##
Si bien las unidades de negocios son responsables de dar el soporte al cliente externo e interno y de cumplir metas financieras, estas dependen de cada una de las funciones para asegurarse de tener el respaldo adecuado (herramientas, procesos, talento y comunicaciones) para satisfacer las necesidades de la empresa y garantizar la sustentabilidad a través de la mejora cintinua.


comment:
##~~Do not edit this line.28777~~##
Excelencia funcional (FE) es un enfoque sistemático para promover la colaboración y el uso de procesos y mediciones comunes en áreas de focalización específicas a fin de entregar resultados al negocio.


comment:
##~~Do not edit this line.12045~~##
Personas: El personal cuenta con el conocimiento, las destrezas y las capacidades que se requiere en el trabajo.


comment:
##~~Do not edit this line.12088~~##
Comunicación y medios eficaces.


comment:
##~~Do not edit this line.12295~~##
¿Qué significa en Recursos Humanos?


comment:
##~~Do not edit this line.12400~~##
Excelencia funcional en Recursos Humanos.


comment:
##~~Do not edit this line.12409~~##
El marco de excelencia funcional para Recursos Humanos. consta de cuatro áreas estratégicas fundamentales para apoyar la estrategia de RR. HH. 

Todos somos líderes cuando se trata de asegurar la excelencia en toda la organización. Para tener éxito al en brindar el apoyo a la empresa, globalmente también debemos mantener comunicaciones sólidas en toda la función.


comment:
##~~Do not edit this line.71689~~##
Comunicación/
Medios


comment:
##~~Do not edit this line.12449~~##
PERSONAS
Planeación de talentos de Recursos Humanos., adquisición, desarrollo y evaluación

Esta área estratégica se centra en la identificación y el desarrollo del talento de Recursos Humanos necesario para apoyar a la empresa e incluye programas como Estudios comparativos y rácticas en Recursos Humanos Aspectos fundamentales y Evaluación de habilidades de Recursos Humanos.


comment:
##~~Do not edit this line.12615~~##
La excelencia funcional en Recursos Humanos no es una tarea que se pueda asignar a una función; todos debemos trabajar juntos para lograr uniformidad y mejorar continuamente.


comment:
##~~Do not edit this line.12631~~##
Estoy muy motivado por el nuevo grupo que apoyaré. Fue fantástico reunirme con el líder del negocio. Ahora comprendo el negocio con el que  soy socio para asegurar un apoyo eficiente en lo que respecta  a procesos de  Recursos Humanos Tienen muchos gerentes nuevos y varios cargos  disponibles. Localizare al equipo de reclutamiento para actualizarlos con respecto a un cambio en la fecha de inicio de una nueva contratación en este grupo. La comunicación oportuna con las personas adecuadas reduce la posibilidad de rehacer el trabajo y aumenta la confianza, asi como la colaboración dentro de los equipos.


comment:
##~~Do not edit this line.12641~~##
Me alegra que el gerente de Recursos Humanos de línea se haya comunicado con nosotros (equipo de reclutamiento de Recursos Humanos. corporativo) para informarnos el cambio de la fecha de contratación tan pronto como lo supo. Debo actualizar la fecha de inicio en nuestro sistema para asegurarnos de que el pronóstico de la dotación sea preciso.


comment:
##~~Do not edit this line.75402~~##
Me acaban de informar sobre un cambio en la fecha de inicio de nuestra nueva contratación. Esta mañana, actualizamos la fecha de contratación en OneSource. Le informo que ella ya no participará de la próxima incorporación, de modo que puede realizar la planeacion conveniente . Sé que usted siempre tiene todo listo y deseo mantenerlo informado de este cambio de último minuto.


comment:
Nota importante: 
para recibir crédito por este curso deberá responder las 10 preguntas correctamente. Se recomienda que durante la evaluación, use las notas que ha tomado durante curso. Podrá volver a hacer la evaluación tantas veces como sea necesario.


comment:
Pregunta 1
##~~Do not edit this line.1130.0a~~##
Correcto.
 Recursos Humanos de CBS es responsable de la administración de servicios como nomina , beneficios, etc.
##~~Do not edit this line.1130.1a~~##
Incorrecto.
 Recursos Humanos de CBS es responsable de la administración de servicios como nomina, beneficios, etc.
##~~Do not edit this line.1130.2a~~##
Incorrecto.
 Recursos Humanos de CBS es responsable de la administración de servicios como nomina, beneficios, etc.
##~~Do not edit this line.1130.3a~~##
Incorrecto.
 Recursos Humanos de CBS es responsable de la administración de servicios como planilla de pago, beneficios, etc.
##~~Do not edit this line.14051~~##
¿Cuál de las capacidades funcionales de Recursos Humanos es responsable de administrar los beneficios?


comment:
##~~Do not edit this line.14052~~##
Recursos Humanos de CBS
##~~Do not edit this line.14054~~##
Compromiso laboral
##~~Do not edit this line.14056~~##
Gestión de talentos
##~~Do not edit this line.14058~~##
Estrategia de Recursos Humanos
##~~Do not edit this line.13971~~##


comment:
Pregunta 2
##~~Do not edit this line.13974.0a~~##
Correcto.
El árbol de objetivos muestra la relación entre su trabajo y los objetivos, las estrategias, los enfoques y las iniciativas de la empresa.
##~~Do not edit this line.13974.1a~~##
Incorrecto.
El árbol de objetivos muestra la relación entre su trabajo y los objetivos, las estrategias, los enfoques y las iniciativas de la empresa.
##~~Do not edit this line.14063~~##
Alcanzar las metas financieras a lo largo 
del ciclo del negocio
##~~Do not edit this line.14064~~##
La primera opción  para  los clientes
##~~Do not edit this line.14065~~##
Un adecuado ambiente de trabajo
##~~Do not edit this line.14066~~##
Potenciar los negocios
complementarios
##~~Do not edit this line.14067~~##
Aumentar el valor
de los accionistas
##~~Do not edit this line.14068~~##
Lograr  un crecimiento rentable
##~~Do not edit this line.14069~~##
Procurar continuamente
la reducción de costos
##~~Do not edit this line.14070~~##
Introducir 
tecnologías fundamentales
##~~Do not edit this line.14071~~##
Crear el el adecuado ambiente de trabajo
##~~Do not edit this line.14072~~##
Aprovechar 
Los procesos básicos comunes
##~~Do not edit this line.14073~~##
Contratar para desarrollar
##~~Do not edit this line.14074~~##
Ser un catalizador para 
crear líderes excelentes
##~~Do not edit this line.14075~~##
Retener el talento a lo largo 
del ciclo del negocio
##~~Do not edit this line.14076~~##
Iniciativa 1
Iniciativa 2
Iniciativa 3
##~~Do not edit this line.14077~~##
Iniciativa 1
Iniciativa 2
Iniciativa 3
##~~Do not edit this line.14078~~##
Iniciativa 1
Iniciativa 2
Iniciativa 3
##~~Do not edit this line.14079~~##
Iniciativa 1
Iniciativa 2
Iniciativa 3
##~~Do not edit this line.14083~~##
Haga clic y coloque cada elemento en su ubicación correcta sobre el árbol de objetivos.
##~~Do not edit this line.13976~~##
Haga clic y coloque  cada elemento en su ubicación correcta sobre el árbol de objetivos, luego haga clic en la flecha Siguiente de arriba para continuar.


comment:
Pregunta 3
##~~Do not edit this line.13984.0a~~##
Correcto.
La declaración  de excelencia conecta las operaciones de Recursos Humanos a las 10 prácticas del COS.
##~~Do not edit this line.13984.1a~~##
Incorrecto.

La declaración de excelencia conecta las operaciones de Recursos Humanos a las 10 prácticas del COS.

##~~Do not edit this line.13984.0a~~##
Correcto.

La declaración de excelencia conecta las operaciones de Recursos Humanos a las 10 prácticas del COS.
##~~Do not edit this line.13984.1a~~##
Incorrecto.

La declaración de excelencia conecta las operaciones de Recursos Humanos a las 10 prácticas del COS.

##~~Do not edit this line.13985~~##
La declaración de excelencia conecta las operaciones de Recursos Humanos a las 10 prácticas del COS.
##~~Do not edit this line.13986~~##
Seleccione la respuesta correcta, luego haga clic en la flecha Siguiente de arriba para continuar.
##~~Do not edit this line.13987~~##
Verdadero
##~~Do not edit this line.13989~~##
Falso


comment:
Pregunta 4
##~~Do not edit this line.13964.0a~~##
Correcto.
Es importante que tanto los empleados como los Candidatos sean Decididos, con espíritu ganador,  ágiles, apasionados y preocupados, además, que vivan y propmueban estos rasgos.
##~~Do not edit this line.13964.1a~~##
Incorrecto.

Es importante que tanto los empleados como los Candidatos sean Decididos, con espíritu ganador,  ágiles, apasionados y preocupados, además, que vivan y propmueban estos rasgos.

##~~Do not edit this line.14090~~##
¿Cuál de las siguientes características de personalidad busca Cummins en los empleados y postulantes?
##~~Do not edit this line.13966~~##
Seleccione todo lo que corresponda, luego haga clic en la flecha Siguiente de arriba para continuar.
##~~Do not edit this line.14091~~##
Preocupados
##~~Do not edit this line.14093~~##
Espíritu ganador
##~~Do not edit this line.14095~~##
Agiles
##~~Do not edit this line.14097~~##
Decididos


comment:
Pregunta 5
##~~Do not edit this line.13994.0a~~##
Incorrecto.
El área de gestión de talentos se centra entraer a Cummins empleados  talentosos de manera constante, luego motivarlas, desarrollarlas e introducirlas en sus labores mediante programas y procesos comunes en toda la empresa. Adicionalmente, el equipo de gestión de talentos se asocia con empresas, funciones y regiones para adaptarse a las actividades locales o vinculadas con el enfoque general de Cummins.
##~~Do not edit this line.13994.1a~~##
Correcto.
El área de gestión de talentos se centra entraer a Cummins empleados  talentosos de manera constante, luego motivarlas, desarrollarlas e introducirlas en sus labores mediante programas y procesos comunes en toda la empresa. Adicionalmente, el equipo de gestión de talentos se asocia con empresas, funciones y regiones para adaptarse a las actividades locales o vinculadas con el enfoque general de Cummins
##~~Do not edit this line.13994.2a~~##
Incorrecto.
El área de gestión de talentos se centra entraer a Cummins empleados  talentosos de manera constante, luego motivarlas, desarrollarlas e introducirlas en sus labores mediante programas y procesos comunes en toda la empresa. Adicionalmente, el equipo de gestión de talentos se asocia con empresas, funciones y regiones para adaptarse a las actividades locales o vinculadas con el enfoque general de Cummins
##~~Do not edit this line.13994.3a~~##
Incorrecto.
El área de gestión de talentos se centra entraer a Cummins empleados  talentosos de manera constante, luego motivarlas, desarrollarlas e introducirlas en sus labores mediante programas y procesos comunes en toda la empresa. Adicionalmente, el equipo de gestión de talentos se asocia con empresas, funciones y regiones para adaptarse a las actividades locales o vinculadas con el enfoque general de Cummins
##~~Do not edit this line.14099~~##
¿Cuál de las capacidades funcionales de Recursos Humanos es responsable de desarrollar e implementar programas y procesos comunes en toda la empresa, como gestión de desempeño, compromiso de empleados y diseño de organización?
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Seleccione la respuesta correcta, luego haga clic en la flecha Siguiente de arriba para continuar.
##~~Do not edit this line.14100~~##
Recursos Humanos de línea
##~~Do not edit this line.14102~~##
Gestión de talentos
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Aprendizaje y desarrollo
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Estrategia de Recursos Humanos


comment:
Pregunta 6
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Correcto.
Tanto la base de datos de QSI como las políticas frecuentemente buscadas en la página web de Recursos Humanos contienen información sobre las políticas.
##~~Do not edit this line.14004.1a~~##
Incorrecto.

Tanto la base de datos de QSI como las políticas frecuentemente buscadas en la página web de Recursos Humanos contienen información sobre las políticas.


comment:
Pregunta 7
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¿Qué es la excelencia?
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¿Cómo sabemos que tan bueno es nuestro desempeño? ¿Cómo supervisamos el progreso y garantizamos el mejoramiento continuo?
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¿Cuáles son las habilidades y los niveles de competencia necesarios para los perfiles de cargos internacionales (GPP) de Recursos Humanos?
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¿De qué forma quiénes se encuentran en la función desarrollan y comparten su experiencia?
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Correcto.
Los componentes del marco de excelencia funcional nos ayuda a definir excelencia y saber que tan bien nos desempañamos, a identificar las habilidades y competencias necesarias y determinar la forma en que las personas crecerán dentro de la organización y compartirán su experiencia.
##~~Do not edit this line.14014.1a~~##
Incorrecto.
 Los componentes del marco de excelencia funcional nos ayuda a definir excelencia y saber que tan bien nos desempañamos, a identificar las habilidades y competencias necesarias y determinar la forma en que las personas crecerán dentro de la organización y compartirán su experiencia.


comment:
Pregunta 8
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Correcto.
Estos son todos los enfoques estratégicos de Recursos Humanos según los 6 principios estratégicos de Cummins.
Tanto la base de datos de QSI como la lista compuesta por políticas en MyCummins contienen información sobre las políticas.
##~~Do not edit this line.14024.1a~~##
Incorrecto.
Estos son todos los enfoques estratégicos de Recursos Humanos según los 6 principios estratégicos de Cummins.
Tanto la base de datos de QSI como la lista compuesta por políticas en MyCummins contienen información sobre las políticas.
##~~Do not edit this line.14136~~##
¿Cuáles de las siguientes opciones son enfoques estratégicos de Recursos Humanos para impulsar el flujo del talento en el mundo sin problemas?


comment:
Pregunta 9
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Incorrecto.
Dado que el negocio de Cummins es cíclico, Recursos Humanos RR. HH. lucha por desarrollar y emplear estratégicas específicas para reducir al mínimo los efectos de este ciclo tanto en los empleados como en la empresa.
##~~Do not edit this line.14034.1a~~##
Incorrecto.
Dado que el negocio de Cummins es cíclico, Recursos Humanos lucha por desarrollar y emplear estratégicas específicas para reducir al mínimo los efectos de este ciclo tanto en los empleados como en la empresa.
##~~Do not edit this line.14034.2a~~##
Correcto.
Dado que el negocio de Cummins es cíclico, Recursos Humanos lucha por desarrollar y emplear estratégicas específicas para reducir al mínimo los efectos de este ciclo tanto en los empleados como en la empresa.
##~~Do not edit this line.14034.3a~~##
Incorrecto.
Dado que el negocio de Cummins es cíclico, Recursos Humanos  . lucha por desarrollar y emplear estratégicas específicas para reducir al mínimo los efectos de este ciclo tanto en los empleados como en la empresa.
##~~Do not edit this line.14143~~##
¿Cuál de los enfoques estratégicos de Recursos Humanos funciona para proteger nuestra base de habilidades fundamentales durante las recaídas? 
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Seleccione la respuesta correcta, luego haga clic en la flecha Siguiente de arriba para continuar.
##~~Do not edit this line.14144~~##
Aprovechar los procesos comunes
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Contratar para desarrollar
##~~Do not edit this line.14148~~##
Retener el talento a lo largo del ciclo del negocio


comment:
Pregunta 10
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Correcto.
Los 4 componentes de excelencia funcional son: personas competentes; procesos adecuados y documentados; herramientas adecuadas y disponibles; y comunicación y canales eficientes ##~~Do not edit this line.14044.1a~~##
Incorrecto.
Los 4 componentes de excelencia funcional son: personas competentes; procesos adecuados y documentados; herramientas adecuadas y disponibles; y comunicación y canales eficientes


comment:
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Ha finalizado el curso Introducción a recursos humanos. 

Haga clic en el botón Imprimir certificado a continuación para mostrar e imprimir su certificado de aprobación  

Antes de imprimirlo, revise las opciones de Propiedades de su impresora y seleccione la orientación "Horizontal".  Solo podrá acceder a su certificado la primera vez que haga clic en Continuar.


comment:
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"	Revisar material del curso seleccionado
Use el menú de navegación de arriba para navegar directamente al material del curso que le gustaría revisar. 

"	Reiniciar el curso 
Haga clic en el botón "Inicio" de arriba para reiniciar el curso desde el comienzo. 

"	Volver a contestar el examen


comment:
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Recursos y referencias


comment:
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MyCummins

MyWork

OnTrack

SkillTrack

Capacitación en línea de OneSource

OneSource: sistema de gestión del capital humano

Portal de Recursos Humanos global

Calendario de Recursos Humanos global

Página web de la Excelencia funcional en  Recursos Humanos 

Guía de Recursos Humanos 

Políticas de Recursos Humanos 

10 prácticas del COS


comment:
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Progreso del curso
Haga un seguimiento delprogreso del su curso. Mientras más avanzado esté, más verde se vuelve la barra.


comment:
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Flechas Atrás/Siguiente
Use los botones Atrás/Siguiente para navegar de una página a otra. Vea el número de la página actual y el total de páginas del capítulo.


comment:
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* Ingrese la ubicación de todos los archivos originales. Debe incluir archivos Lectora, archivos de imágenes sin procesar, audios, videos, etc.*


comment:
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Notas del desarrollador:


comment:
Are we getting a new image for the cave here to make it more recognizable where they should click?


comment:
Are we getting a different background here?


comment:
yes to sharon's comment

this should be the normal cave interior that we were using before (without the sign on the top). then just have one door available to click on rather than a continue. update instruction text to click on the path like we do in the other pages.


comment:
for these "correct" screens...use the new background that shows you in a tunnel. i know we already added a lot here, but i think it'll help people visualize that they are progressing through.


comment:
need a new torch solution -- it looks really bad right now. i'm gonna send you a few options to try, and if none work, maybe there's a solution in storyline to create a loop or something. worst-case scenario we just remove it altogether.


comment:
oh, and also put all the text inside a black side bar


comment:
when I go part way through the course, then hit home and start over, when i hit continue on this page, it takes me to the answer page I left before isntead of starting me over


comment:
Shouldn't it be Click the Cave? I don't know that they will know the door is a path.


comment:
i'm going to provide updated maps across the board here. i need to highlight the current item to be brown like we did for caves. sorry for all the fixing


comment:
i also don't think we need the extra step of "Welcome to the deep dive waterfall..." if we get rid of it in the caves, i say we do without it across the board and just roll straight into the next screens.


comment:
let's reduce text size by maybe 2 sizes (so if 14 make it 12)


comment:
I'm kinda hating the graphics i made for these screens. I think a short clip from the video can introduce them to the fact that they are at a waterfall, and then for these first 2 screens introducing the module with the videos I think we can reuse imagery similar to what we have inside. i will provide new backgrounds.


comment:
let's make the ipad image slightly smaller -- just so it doesn't overlap the circle with the down thumb at the top


comment:
need a question mark at the end of question and remove "a" so it reads: "Why is reduced exposure to chemicals a benefit to direct to drain waste?"


comment:
i don't have a strong opinion, but do we want to hide the continue button until the video has finished playing?


comment:
ignore this edit if it IS on every question, but for this one I noticed that when I hover over an answer (before selecting), there is a light blue box to tell me which answer I'm hovering over -- and it overlaps with the guru. Not sure if on other slides the highlight is gone altogether or if guru is always on top of it.


comment:
let's replace the black callout box with a black side bar similar to what we used on the map screen. If possible, let's have it go above where the rope is tearing, in the top left corner.


comment:
for answer 3, should it be "Histotechnologists' safety increases..." with a possessive apostrophe at the end of "histotechnologists"?


comment:
same thing with the black box ... i'd make it a rounded corner side bar like on the map. i think it can still be horizontal like it is, but having it come out from the side of the screen for consistency sake. let me know if you want me to create these.


comment:
let's put the green dragger choices in a straight line, and move the entire boat up higher. if we need to make the black box more vertical, i'd do that. i think it may be valuable to have the white text with the arrows below the boat so that they can see which ones are matched up (and not have them covered up when they snap). Because they snap to the right place anyway, could we do away with the submit button altogether? and just have the "great job" stuff come on (centered on the screen) once everything is in the right place? I don't think we need to show the built canoe either.


comment:
Is the blue screen at the very start of the video something they want for branding? Between that and the music I'm feeling a space/galaxy vibe and then we switch into a more earthy adventure look and feel.


comment:
One the wooden sign, either capitalize the a in "A deliberate journey..." or remove the period at the end of the sentence


comment:
Aspectos fundamentales de RR. HH.: Introducción a RR. HH.


comment:
Un paso importante en nuestro recorrido para lograr una función global de recursos humanos es de proveer a nuestros empleados de recursos humanos en todo el mundo, las herramientas y la información necesaria para respaldar diariamente la actividad de los negocios "desde la primera vez".
 
Justamente a esto se refiere esta serie de aprendizaje y desarrollo, la cual es la base para asegurar una comprensión y ejecución común de nuestros procesos de RR. HH. en el mundo y que es referida como los "Aspectos fundamentales de RR. HH." 
Bajo esta comprensión única, el personal de ventas debe experimentar nuestros procesos de la misma forma, sin importar dónde se realice el trabajo. Este programa también está diseñado para contribuir con su desarrollo personal como profesional de recursos humanos, al proporcionarle información que respalda su continuo desarrollo.
 
 
¡Espero que disfrute el programa!


comment:
Could we make it a little more obvious that the folder tabs provide text when they are hovered over?


comment:
Will the correct answer also be explained?  Sometimes students click the right answer by chance or may have a different understanding of why the answer is right.


comment:
Can we note to click the X button to close the section?  Some of our users are not very computer savvy.


comment:
Can we make the Next button blink or something to get people's attention to the top right corner?  I did not figure out where to go immediately.


comment:
Again, can we make the "Next" option blink?


comment:
Can we say "Click the first NCP to get started."  Also, can we give him an Asian name?  I think he is Asian.


comment:
Not sure why we need the hint here.  Maybe instructions instead of hint?


comment:
Maybe we can provide the question in the "Examine Records" demo.  When I examined the record I did not know what I was looking for until I came out and saw the question.


comment:
¿Qué son los Aspectos fundamentales de recursos humanos?


comment:
Durante el curso, verá de qué forma la información es aplicada a cada uno de los socios estratégicos de RR. HH.


comment:
REMOVE w after "5años en el área de finanzas w"


comment:
Evaluación de conocimientos: ¿Cuál es nuestro principal giro de negocio?


comment:
En Cummins ofrecemos varios servicios y productos diferentes a nuestros clientes, pero ¿qué es lo que básicamente hacemos?


comment:
Nuestra actividad comercial es más amplia que los productos que fabricamos y distribuimos. ¡Vuelva a intentarlo!
¿Cuál es el principal giro de negocio de Cummins?


comment:
¡Es correcto! En Cummins nuestro principal giro de negocio se relaciona con la energía. Para ser líderes en un mercado global, debemos ser capaces de adaptarnos y crecer a medida que evolucionan las necesidades de los clientes. Tal como lo establece nuestra visión, mejoramos la vida de las personas a través del poder de Cummins.


comment:
Haga clic en la flecha Siguiente para obtener más información sobre el principal giro de negocio de Cummins.


comment:
Para ser eficientes, todos los empleados debemos aplicar estos conceptos en su trabajo diario. ¡Todos tenemos participación en el éxito de la empresa!


comment:
La visión, la misión y los valores esenciales son la identidad de la empresa. 

"	La visión establece el objetivo de Cummins. 
"	Las declaraciones de la misión establecen las bases de cómo aplicamos nuestra visión. 
"	Los valores esenciales son una extensión importante de nuestra herencia y una declaración clara sobre quiénes somos, cómo trabajamos y a qué aspiramos.


comment:
Remove the blue box "Give participants a set of component ID labels..." Move the Activity table to this location.


comment:
Add RDU Icon to the What's Next for Participants section. Add a bullet "Review modules and hardware components using the Explore mode of the cobas 8000 Interactive Simulator."


comment:
In question 1 change chemistry to testing. "What kind of testing is performed using the ..."


comment:
Can cleaning table be smaller? It seems much larger than the other content.


comment:
During NASM, FASs indicated they would like more detail in the Hardware and Software sections. Need to discuss with Julie.


comment:
Indicate RDU tools with the RDU icon. Have the name of the RDU tool in bold.


comment:
Can the screen image be smaller? It seems too big based on the size of the other content.


comment:
We added an additional step to the checklist. Will provide the new checklist. I do have a concern about this type of thing. We often find that we need to update the checklist due to software changes or finding new and more efficient ways to do things. I am concerned on getting these types of changes in this facilitator guide.


comment:
Need to clarify remote diagnostic is available to FES, Hardware support and TSS.


comment:
Should read "As the sample enters the sampling area at the back of the analyzer, the gripper moves an AssayCup to the incubator and an AssayTip to the tip buffer station from the AssayTip/Cup magazine."


comment:
The USMs should be labeled USM1, USM2, and USM3.


comment:
I need to confirm, but I believe the sample probe is only dried when running HbA1c samples.


comment:
Our Optiview CLAD was for internal use only. Can we create a reference or a link for the field on having these flow charts?


comment:
Add additional objective: "Print Reagent Status Report"


comment:
Change the green note to the "Print Reagent Status Report" task and information.


comment:
Place the "Print Reagent Status Report" after "Print the Reagent Load/Unload Lists"


comment:
Add example report of the Reagent Status Report with items labeled.


comment:
Modify activity to include reviewing the Reagent Status Report.


comment:
Can the manual cleaning table be made smaller? It seems out of proportion to the rest of the information.


comment:
In the new version of the checklist we added a step following the Highlight manual cleaning "Deselect the the following if available in your configuration." See new checklist for details. This information should be added in the explain area of manual cleaning.


comment:
May want to add another question."What items should be deselected in the Manual Cleaning maintenance screen prior to selecting Execute?" Answer: "ISE module, MSB for each cobas c 702 module and each cobas c 502 module."


comment:
Change first objective to "Unload and Load Reagents and Consumables"


comment:
According to our new checklist the "Reset Volumes" objective should be before "Perform Reagent Registration...". Move "Reset Volumes" objective to before "Review Inventory".


comment:
Ensure cobas e, cobas c and cobas are bolded throughout.


comment:
Remove blue box "Have participants practice..."


comment:
Need to verify with Julie to remove the Prime reagents info since it is not included on the new checklist.


comment:
Delete first bullet in "What's next..." This is covered in the activity.


comment:
Since this is such a short topic can we add it to the "Schedule Calibration and QC"?


comment:
We will provide the labels for the Cal load list. Need to also include a QC load list and have it labeled.


comment:
Remove the blue box since the activity is listed below it.


comment:
Change the "Demonstrate how to print Calibrator and QC Load Lists..." to Demonstrate how to print Calibrator and QC Load List and discuss the information listed on the report." Move this bullet to above the report example.


comment:
I believe we need to discuss and decide the type of direction given in the "What's Next for Participants" if this is mainly going to be RDU tools then the icon should be used. If there are statements to tell participants to practice then we need to stay consistent with this throughout the guide.


comment:
Change second bullet under "Explain about calibrations and QC" to "Why calibrations may be recommended:
 - Reagent Changeover
 - Timeout
 - Failed Calibraiton
 - Calib Now (Preventive Action must be activated to enable the look ahead feature Calib Now)


comment:
Change the Instructions for the activity to "Ask for a volunteer to demonstrate the steps required to perform the Daily Pipe. If time allows, have them actually execute the pipe."


comment:
Change the bullet "Tell participants that they should prepare calibrators and controls..." to a note. This is important information so it would be nice to have it in a note box.


comment:
I really like how the "Tell participants to refer..." green box. Please edit the text to "Tell participants to refer to the Loading Calibrators and Controls chart found in the Calibration and QC section of their Operator Notebook."


comment:
Move the image of the cal/QC chart to be below the green box that refers the participant to the chart.


comment:
As I looked closer at this, the green box should be move to above the "Demonstrate the process of loading calibrators and controls and explain:" bullet.


comment:
The image is not labeled correctly. All labels should be on the report displayed on the right of the screen. Previous Day's Reading are the Previous Data columns on the left of the displayed report. Today's Reading are the Current Data columns on the report. In the image the History section is highlighted and it should not be.


comment:
Need to discuss with Julie about having a good and bad Photometer Check report included in the Print Reports list.


comment:
Delete the blue box since the activity is below it.


comment:
In the Materials Needed, list is misspelled.


comment:
Add the activity icon to the blue box. I don't think we need to make it a table but would like to make it consistent with the other activities.


comment:
Need to check with Julie if we need to add "and Start the Run" to "Deselect Preventive Action".


comment:
The module on Diagnostic Services, Faculities and Equipment had a button "Process Map" on this screen, linking to the UI. Should we add this for all these courses?


comment:
Does the ISEC say "Ethical Review Board"? I think we say Ethics Review Board in all Quality Docs. Also, should it be capitalized?


comment:
1st pop-up, 1st sentence:
I would replce the words "this can", with "to"
And maybe replace "verify" with "confirm"?
So:
It is important to know historical information about potential quality findings, to confirm or provide information necessary for risk evaluation.


comment:
#1 "How to Say it" is not really describing how to say it. Should we provide example questions to ask the sites?


comment:
The MQS screenshot of the ISEC needs to be replaced.


comment:
Incorrect feedback:
I would reword the last part of the 1st sentence "... , not just a CDC saying "I am sure it is fine".
Confirm with SMEs, but maybe have a full stop after  ", then documentation will be needed." And then "Avoid saying "I am sure it is fine".?


comment:
What is the correct answer here? I selected the first option, got incorrect. Then went back and selected the 2nd option and also got incorrect.


comment:
2 times the word "CDC" in the correct feedback.


comment:
The stated goal of "one verified record for each employer" just applies to 1 situation.  The overall goal is to update when appropriate.


comment:
When you roll over the Make the Differance tab, it states "Every time you open a File.....".  I assume "File" is referring to a Child Support case.  The term "File" may be confusing to staff.  I would change it to "case".


comment:
Under Make the Record Right, it states "You notice there are multiple records with Juan's name on them."  The only field worker's should be reviewing the NCP's name is the "Respondent known to this employer as:" field.  The NCP's name does not appear in that field on either record.


comment:
Under Make the Record Right, it state "you are certain that you have 2 verified records for the same employer".  It doesn't matter that both records are verified.  If only 1 was verified, the worker actions would be the same.  What matters is that it there are multiple records for the same employer and it is the NCP's current employer.  One record should have a "V" and the other negated.  In this case, the record with a local lead source is negated.


comment:
For the updating of employer No. 1, there should be instructions to click the IEX Indicator drop-down and select "4".


comment:
What is "Multiple verified records" referring to?  Is it multiple records for the same employer or different employers with more than 1 verified?  Depending upon what it is referring to, it may not be a problem situation.


comment:
Is it necessary to go all the way back to the beginning if you get this wrong? Can the "Try Again" button bring you back to this screen instead?


comment:
I struggled with the navigation on this screen (i.e., knowing what I was doing). It wasn't intuitive to me at first. Perhaps the screen is too busy? And the critical text/action gets lost. Instead of curtains is there a background that would relate more to the action that is being done?


comment:
The transition might just need one more sentence at the end of the video that says "Ready to start your adventure." or "Let's get started."


comment:
I also noted that the cave might need to be bigger.


comment:
Change to click the path to begin? I clicked the map because I looked at the path and was looking for the cave.  Later this same image will be called a path.


comment:
On all feedback, are you entering the next cave or the next path?


comment:
This feeback is odd since I clicked limited maintenance and not ready-to-use-reagents.


comment:
Is there an extra space between a  higher?


comment:
edit:
week to week, day to day, and slide to slide


comment:
My feedback is about a large touch screen but the answer I chose was no Xylene. 

On all feedback screens the feedback may not match up with the wrong option you chose.


comment:
change "load their trays" to "load their slides"


comment:
Should be "histotechnologists'" plural possessive.


comment:
Add a cave called "Patient safety through individual slide staining and VANTAGE integration" or replace "Automated System Reports. Also, replace "Phase III quality results" with "Consistent, high quality staining through individual slide staining and ready to use reagents"


comment:
There are a few features we need to be sure to cover in this initial cave exercise.  They are as follows:
Individual slide staining (from a quality perspective)
Customizable staining protocol selection
No high-grade alcohol used
35 minutes TTFR (based on nominal protocol)

Ready to use reagents was used several times and I think we can remove 1 or 2 of these and substitute in the features I listed above.  Same thing with the Phase III quality results


comment:
I think we can lose this question and instead include one that covers "Customizable staining protocol selection" or "individual slide staining enhances quality"


comment:
"Everyday I see my histotechnologists moving the H&E slides from station to station, loading and unloading slides.  The spend a lot of time moving slides around or working on the instrument.  This feels they could be doing something more valuable with their time"


comment:
Click all 3?

Three tray entry/exit portals
Automatic start
Limited daily maintenance


comment:
This is also a good area to have "individual slide staining" as one of the choices along with "ready-to-use reagents"


comment:
Can we elaborate more on the explanation sections? For this specific one, I would use the benefits of Intuitive software and large touch screen: "Intuitive software and user interface allows for ease of use and minimal operator training. The large touch screen on the VENTANA HE 600 system enables easy monitoring of workflow."


comment:
I think in the feedback notes we can also talk about the benefits of the reliability testing we have done on this instrument: "The VENTANA HE 600 system is the most thoroughly tested instrument in Ventana's history. Along with other testing, 1.3 million slides were ran on 2 instruments to ensure that the VENTANA HE 600 is a reliable, robust system that will minimize downtime in the lab"


comment:
I would lose this question and substitute it for one on 35 min TTFR or the absence of high-grade alcohol on the system


comment:
Change bullet 2 to the following: "Click each tab and enter all appropriate information until you've completed all tabs and sections."


comment:
Add a shadow behind the doctor so she stands out more from the background (as in mockup)


comment:
The doctor needs a shadow behind her just like the text buble.


comment:
Change the cirle's color from green to #BD576F (Cobas color) to make it stand out.  I think it's too much green on the same screen, things start to blend in.


comment:
Talk buble appears behind the doctor, should it be in front and moved to the right a little?


comment:
for date fields, i think we should go european - day, mo, year


comment:
We'll also need instructions on how to save or print on the form.


comment:
Is there a way to give them a button on the printout screen that asks them - return to the course? and it would close this window so they are back in the course?


comment:
Ryan - please strengthen her language about bringing it to the launch meeting. it's not optional, they have to do it. even changing the font or making it more obvious would be good. "i think you're going to need it" is too soft.


comment:
on this page, I think you need to remind them to choose a certain customer. ryan, remember that they are thinking they might want to give them criteria? it might even be worth finding space for a few sentences in a pop-up or something somewhere and adding a note to roche for them to identify what guidelines they want to give the reps


comment:
A nice to have for these modules is to make the faded out background on these screens more related to what they are doing in the module. so for this one, it'd be the tradeshow booth, maybe for the other one it's the form. but like i said, not a have to have. 

And nick, you're a good person and gosh darn it, people like you! :)


comment:
Just prepping you, i think they are going to to want to be able to go back in these little slide shows with the dr. not a requirement for design proof, but don't be surprised if it comes up in review.


comment:
Menu button stopped working on this screen


comment:
Please add a note to RMS that this is placeholder text until we get actual data from them.


comment:
on the feedback boxes for the incorrect items, it says' that's no right. change to not right in all.


comment:
what i'd rather see is feedback from the customer. so like in the nPS activities where you're giving advice - the person you're giving advice to tells you that you weren't helpful if you're wrong. can we set this one up the same way?


comment:
on the previous screen, you're missing a word where it says - click the continue button to...


comment:
can we add the final screen on this page - the exit one - like on the form course? also, ryan, we'll probably need a sentence telling them which module is next for them.


comment:
in your yellow note, Abbott is misspelled


comment:
I'm tempted when you are talking the customer to keep your back/next buttons in the same kind of place on the screen - on either side of the customer guy. it felt a little awkward to move them on this screen. thoughts?


comment:
Please change color of the circle to one of Cobas color provided in previous feedback. Thank you!


comment:
Remove the blue box since the activity is listed below.


comment:
In the instructions for the activity, change the instructions to "Facilitate a Navigation activity in Data Manager - This activity will be delivered by the trainer verbally. The Navigation tasks are listed below. Before beginning the activity, log off the data manager. It is best to do this activity with no more than 4 participants. The participants can work together and take turns performing each task. This activity will work best if there is patient or QC data available to show a right click short cut menu."


comment:
Change Facilitation Instructions to Navigation Tasks


comment:
Need to use the RDU icon for all tools available in RDU not just the additional e-learnings.


comment:
Button at top should be Print Topic not Print Questions.


comment:
I think the Signs of Successful Calibrations table should be divided by Clinical Chemistry and Immunoassay. The table in the guide is not in the Operator notebook. I feel the facilitator should see the same table the learner will see.


comment:
Make a table called "Successful Photometric and ISE Calibrations" to match page 64 of the notebook. Make a table called "Successful Immunoassay Calibrations" and move this table to below the Clinical Chemistry Calibration Information".


comment:
Change "Characteristics of Lot and R. Pack calibrations" to "Characteristics of Lot and R. Pack Immunoassay calibrations" and add a green facilitator note box that states "Refer the participants to the Immunoassay Calibrations chart in their Operator Notebook."


comment:
Can the Calibration and Calibration Installation Quick Reference Cards be highlighted or bolded at the top of the page?


comment:
In the Activity Instructions section, Calibration is misspelled.


comment:
It appears we need to provide the calibration report printouts for the alarms and remedies activity.


comment:
I like the way the simulator tasks are bulleted when there are more than one. Can we do this throughout the guide?


comment:
Label the Levy Jennings chart like page 77 of operator notebook.


comment:
In the activity, Test and Rept should not be double indented. They will be on index cards like the other alarms.


comment:
Remove periods for the Index cards task list.


comment:
For the Activity Time, state "Time varies depending on the analyzer configuration."


comment:
In the Materials Needed section, remove bullets from listed items for index cards.


comment:
after the first bullet, add the green box that states "Encourage participants to record common examples of each type in the Operator Notebook."


comment:
Move the bullet point with the case study link to the Activity table.


comment:
In the What's Next section, available is misspelled.


comment:
Change the Calibration Installation Exercise to an activity table. Needs to stay consistent with other activities.


comment:
Would like the certificate to be 1 page. The icon on the first page could be smaller and the topics covered just listed with no icon.


comment:
Remove Onsite Facilitators Guide from the bottom of the certificate.


comment:
Sorry delete previous statement... Found the flow charts in quick start quide,


comment:
Would you reduce the Continue button's width so it's not overlapping the characters. They are sandwiched between the instruction and Continue button :)


comment:
grey place holders for word 1, 2 are a little misaligned on top of the lines.


comment:
I think the doctor needs shadow behind her, it helps her to stand out and look consistent with other elements on this screen.


comment:
Please change the cirle's color from green to #BD576F (one of Cobas color) to make it stand out. I think too much green on the same screen, things start to blend in.


comment:
Nevermind the previous comment about the talk buble be in front, it just needs to be moved to the right so her hair doesn't overlapped the pointer.


comment:
Please add another text bubble after the last one. Have it say "Coming up next, you'll learn to use a powerful new tool in 'The Power of Planning. See you then!"


comment:
Per Jenn's note, shove all the bullet points down and add in a new bullet point 1. It should say "Click here to read the guidelines for choosing the right customer." The "here" should be bold, highlighted, underlined, whatever and bring up a yellow pop up with the following note to Roche: "Note to Roche: We will need to identify the criteria for reps to follow when choosing a customer. We will enter that criteria here."


comment:
Change wording on this to: "It is vital that you bring your completed report with you when you rendezvous with other SAVE agents! The future of Viropolis depends on it!" Please bold "bring your completed report with you"


comment:
when i answered the same question wrongly twicw, my previous answer was still checked .. do we want that?


comment:
did we mention vantange integration in the video? i don't remember it. Also, since I don't remember, I find myself wanting to go back adn watch the video ... is there a way to do that? Could we add a button?


comment:
on the waterfall, I think the right answers need to create a path up if that allows them to keep climbing.


comment:
oh, if we have all of the above as a right answer here, we need to have it as a wrong answer earlier so it doesn't scream "right answer"


comment:
so, overall question: going through as a learner, I am answering individual questions, but I'm not sure we are giving them a strategy by which to remember the information. for 68/88, it was organized chronologically as you moved through the instrument, but I don't see that here. wondering if we need to reorder the questions around their three safety/quality/workflow categories to provide that context. thoughts?


comment:
ok -- this set of features just feels like random facts thrown together. We need an intro sentence that glues them together or we need to narrow to facts that address one aspect of the system.


comment:
is this the only place we show slide staining? seems like we should ask the question about it here if so.


comment:
for this video, can we exlain more what dip and dunk is? the first time through, I read the text on the left and just hit continue, not realizing this was the whole video. I think we need to "set up the evil" more.


comment:
Regarding the Resources tab...I think we should have links to resources. Ideally ones that they will continue to use in the field when the product is launched. The challenge will be getting these ready in time for the pre-work roll out. We should discuss with the team on the call.


comment:
I think here we are not yet at a place where they can help a customer make a decision about which instrument to use...this will come only at the very end of the training when they consider all factors (competition, market, product information, customer needs etc..).

Can we say...Mercy Hospital is a new lab trying to decide which instrument to use for their molecular testing needs, and they have particular interest in virology assays.  Your job is to help disarm the competition's claims about their products.

Or something to that affect.


comment:
Should we use Trade Show or Congress?  I think in EMEA they say Congress? 
Let's ask the team on the call.


comment:
Not sure about "whatever it takes to get the information"
Maybe you can say "use all your resources to get the information you need"  Or someway to soften it.


comment:
We usually refer to her as Dr. Kule. 
It says "Molly" on this screen. Can you change that?


comment:
Rather than "buy the cobas 4800 system.." Can we say..."convince Mercy Hospital that the cobas 4800 system and virology assays will better meet the testing needs for their lab."


comment:
Is there a way to get a frame by frame of these interactions to help us in providing the best content regarding the competition?


comment:
Suggestion: 
To convince MediMax that Roche is the partner of choice for their testing, we have to collect information from them to understand their needs


comment:
Suggestion:
If you can this successfully, you will uncover the information you need during your meeting with Medimax.


comment:
I think we decided to move away from the Miller H. language and use the categories we provided in the customer scenarios/customer profile templates (3 slide PPT file) that was loaded in to Basecamp.

We can further discuss on the call Tuesday.


comment:
Not sure if we need a resource tab in this module since it is about their customer.


comment:
You now have the information you need to put your skills to the test in Copenhagen! 

OR

You now have a template for gathering information to help you be more successful in your discussions with your customers.

Open up for discussion?


comment:
this will have to adapt for cobas 4800 since HBV samples will have to sorted.


comment:
for cobas 4800 we also need to list the number of samples as for the CAP/CTM 48


comment:
for cobas 4800 we have to clarify which assays can be mixed batch and that HBV will follow its own process.


comment:
for cobas 4800 I would not call the "scan, scan, pour" method...rather than scan and pour sample prep reagents


comment:
is it really two minutes difference between the two instrumentS?


comment:
There are LOTS of stages in the process. I assume this is not the final graphic? If so, please be sure iso knows that.


comment:
Let's tighten up your intro paragraph: Each role has different steps to join the EIM. Take a look at timeline to see where key roles participate in the process.


comment:
are the first two and the last two have the same responsiblities? If so, why not just have two buttons? It's confusing


comment:
For some reason, the feedback tool wouldn't oepn on the next page for me. "questions for thought" is an awkward phrase. Please change it throughout the page to Things to consider


comment:
Make sure we're consistent throughout courses - i don't think i've seen congratulations or good luck in other courses.


comment:
spell out pulmonary arterial hypertension in line 3 and put (PAH) in parentheses.


comment:
add note to reviewers: these graphics are placeholder only.


comment:
change Notes to Physician's Notes and add three bullets underneath. 1)Patient has scar tissue on his left side from central lines used previously. 2) Currently on Remodulin, a treprostinil which inhibits platelet aggregation. 3) Administering Remodulin with diuretics, antihypertensive agents, or other vasodilators can increase the risk of sympomatic hypotension.


comment:
remove anthesia consideratins and anti-coagulation considerations


comment:
Add note to reviewers: What additional information should we include in the patient chart?


comment:
add "s" to Images in the box below the body.


comment:
Add to Incorrect feedback - Remember Bill's size; he may need a larger pump.


comment:
add 4th bullet that says "Prescribed dose and dosing rate is x."


comment:
storyline shell - t in transition should be lowercase


comment:
again, shorten text so that it stops at the M in menu.


comment:
Reminder to install Futura font from Brandon from yesterday and update text on page titles and buttons


comment:
expand yellow box so the s in references doesn't shift lines.


comment:
Add recommended browser paragraph from course 1 and 2


comment:
make sure the click directions are the right color please.


comment:
Assuming this will be updated to the new link.


comment:
These simulations should have at least two clicks. It feels too easy otherwise.


comment:
Highlight the Foundational courses box along with the Application courses box to match the voiceover.


comment:
Do you want to reference the procedure in this list?  If so, it is the "Select and Manage Sites" procedure


comment:
remove comma at end of bullet 1
remove comma and "and" at end of bullet 2


comment:
MQR should be changed to:  MQO Representative


comment:
Per D.Gates
Change to: ...manage problems of infection control and antimicrobial resistance.


comment:
Per D.Gates:
In opening sentence: delete ,serving.


comment:
Blueworks Live is lowercase w and uppercase L


comment:
so for the CAP/CTM 48 we don't have to do PCR Rx set up? only transfer the K tubes to TaqMan? Maybe something missing here?


comment:
for cobas 4800 we will need to clarify what HxV means and that HBV will have to be separate.


comment:
I'm not clear on this screen, it needs a little more explanation


comment:
the cobas 4800 will not be significantly faster than CAP/CTM 48.


comment:
There is a required transfer of sample from primary tube to Stube:

upcap s tube; pipette sample into Stube, recap s tube, load to SKrack


comment:
CAP/CTM48:  order up to 3 assays per run for interleaved processing
cobas 4800: order HIV, HCV, HCV GT for mixed batching and HBV for interleave capability???? not sure of the best way to phrase this


comment:
Can we write what is the output per system in the "Process Complete" box?  I agree with what Hajo and Ana are commenting here.


comment:
I am not sure what resources we would add here...I would think this was not needed for this module but should check with the group.


comment:
Should put full name of the product here:
COBAS AmpliPrep/COBAS TaqMan  (with R balls)


comment:
These are not the correct workflow comparisons:

CAPCTM 48 vs cobas 4800
CAPCTM docked vs cobas 6800
HPS CTM 48 vs cobas 4800

Need to also spell out full names of the products


comment:
I think the prev/next should remain in the final module. If someone watches the workflow and wants to watch it again and/or pause it to take notes or digest what they have seen they need to have the ability to navigate.


comment:
The goal for the workflow was to show it in one continual line on one screen as was done for the cobas 4800 competitive comparison videos that were provided.


comment:
Isn't this the same as the previous screen?


comment:
Agree with the comments from the group. We need to clarify what is missing and what additional text we need to add.


comment:
Can clarify all comments, what is needed/to be changed on call. Agree with comments below.


comment:
Agree with Hajo's comments but we may not need to go into this level of detail for consumable loading for cobas 4800 since we don't break out every stage of loading for CAPCTM.  It is more important the overall timing.
If the group thinks we need more detail, then we need to add for CAPCTM as well. 

Let's agree with what to change on the call. 

Also check times - are these correct?


comment:
Need to address Ana's questions on the call.


comment:
CAPCTM total results in 8 hour shift missing from the top.  See HJD comment as well in this regard.

We need to agree as a team on total throughput - includes controls to be consistent. I think HJD's comments are without controls. Let's discuss on the call.


comment:
Knowing differences between these systems helps us to provide accurate information to our customers, so they can make informed decisions.


comment:
On this screen, only Test Performed, Volume, and Instrument used need to appear for each individual selection. Future Growth Opportunites, Describe the current..., Number of Shifts Per Day and Lengths of Shifts only need to appear once on the screen. If it makes it easier, I think those could be moved above the Current Volume section.


comment:
In the Other Test box for Test performed, can you put the following in gray text: "Example: LDTs, Oncology, etc.)


comment:
Remove title "Adequacy of Current Position" and replace it with "Lab Comments (positive and negative) about Roche.


comment:
Change dropdown on Competitor Name/Platform to the following items: Abbott m2000,
Hologic Panther,
Qiagen QIAsymphony/Rotor-gene,
Beckman Veris,
Siemens VERSANT kPCR,
Cepheid Xpert,


comment:
I get these huge bright blue boxes when I rollover the radio buttons. Anything we can do about that?


comment:
The feedback is good, but can you make the image a little smaller so it's less blurry? It seems hugely out of focus.


comment:
I need to be able to close the feedback and see the question again. It can't trigger me to move on.


comment:
based on the discussion we had with Jacqui, I think the answer options need to be re-written. Didn't she want us to use "hover your mouse over" instead of rollover? Or did I hallucinate that conversation?


comment:
I can't test what happens if I get it wrong. The quiz question doesn't reset. Please check your incorrect feedback one last time since I can't. :)


comment:
during a runl\ - please correct - remove l/  "during a run"


comment:
Add suggestion for activity - remove all bottles have customers put in correct position


comment:
Please add Instrument Basics link to go to what's next for participants


comment:
Please remove instrument in front of power strip


comment:
Please remove Dionized water  - correct answers to choose from are:
Load slides
Install and remove dispensers, bulk reagents, and waste containers
Wash and brush Thermo pads


comment:
Please add Install and remove, bulk reagents, and waste containers in Running Mode


comment:
add Please add Install and remove, bulk reagents, and waste containers in Running Mode for question 4


comment:
Should the question in the purple box be "The Safety Mailing process (or review process?) is supposed to be discussed with the PI."


comment:
Left side of the tree, last right box:
Tell her Lilly expects safety mailings to be reviewed no later than 30 days after they are posted in the system.?


comment:
Link to the Guidebook needs to be corrected: http://lillynetcollaboration.global.lilly.com/sites/DCOEHub6/onboarding/SiteSelection/Site%20Selection%20Guidebook/Home.aspx


comment:
The process map link needs to be corrected: http://lillynetcollaboration.global.lilly.com/sites/CDCI/os/SitePages/Home.aspx


comment:
I like this layout but agree with Sandy's comments.


comment:
this is good hands on tool to capture the milestones


comment:
more directions should be added and don't know how many/what else the plan is for the remaining slides


comment:
We might need to add a line to talk about the significance of becoming an energy trust and why that is significant today.

Addition of other utilities (Thermal)


comment:
For Resources, I think we talk about the purpose (Investment for returns, Funding vehicle for community philanthropy and investment) instead of actual business that currently reside in Resources (as those may change from time to time).


comment:
I like the format, but it feels like we're off on the content.  It feels like our current definition of beneficiaries is off.


comment:
Not sure, but it looks like the "S" in "She has been asked to participate..." is a different color than the rest of the paragraph.


comment:
In Tim's conversation bubble, there is an extra "know" that should be deleted ("I don't know even know what...")


comment:
I think there is an extra space between "The" and "ICF" in the third paragraph?


comment:
Should "Green text indicates the sources of the information" be removed?  I don't think there is green text in the new template.


comment:
Consider rewording the correct answer: "The Concomitant Therapy section in the protocol would be reviewed and Medical would be consulted."


comment:
Since the Flesch Reading Ease score is never mentioned or described, it may be confusing if you click the "Review Sample Language" button first.  Is it possible to switch the buttons (place "Determine Readability" on the left side of the screen and "Review Sample Language" on the right).


comment:
Not sure, but it seems like in the "Older teens" bubble, there is an extra space between "use" and "a" ("For older teens, use a combined...")?


comment:
Is a comma needed after ICFs in the red bubble ("Providing a clear and accurate TCED to those who create ICFs, ensures timely...")?


comment:
Should it be formatted as "SharePoint" (capital P)?


comment:
I don't want a focus on the "corporate account plan template"


comment:
OK so now we have everyone up to speed on what the definitions are but we need to concentrate on why these are the important sections to have


comment:
principal issue is often that the people are not consistently assigned or know their personal commitment to the account team structure ...


comment:
What is the logic/thinking behind how the 4 modules are laid out? Maybe its just me (a former baseball player) but the graphic image is shaped like a baseball diamond but the modules are not arranged so that 1 is first base, 2 is second base, 3 is third base and 4 is home. Whether you wish to follow a baseball diamond approach/layout or not, I didnt think finding the order of the modules was very intuitive.


comment:
In the current draft, the 2008 re-branding event seems to focus more on the process used for re-branding rather than the results of the re-branding. I would suggest this piece describe the results and I can help you with this piece.


comment:
Text says In 1887, the company started out as a Public Charitable Trust.  The goal back then was to provide safe, reliable services to our customers . Even though a subsequent slide builds upon this slide and provides some clarity, Id consider changing this text (especially the bolded portions) because it could create misimpressions that  we only used to be a PCT and our primary goals (safe, reliable services) have changed over time.


comment:
The transition to the slide talking about how were Stewards of the Environment seemed abrupt to me. This portion appears to get into more detail about our Mission, and how we add value in the community, but perhaps we can make this more clear?


comment:
The How We Work Together portion; As depicted the structure is simple (Trustees-BOD-Employees), which is fine. I wondered if Operating Management should be added to Employees or take the place of Employees. I think its important for employees to know that our President & CEO actually reports to the Chairman of our BOD and that operating management is accountable to the Board and Trustees. So are front line employees, just not quite as directly.


comment:
Was any thought given to the order in which these products/services are listed? If not, we may wish to consider listing 1) Chronologically, based on when they became part of the PCT, 2) Size - # of customers, annual revenue/margin, or 3) Alphabetically. Having a sound basis for how these are listed can help avoid negative perceptions that we favor (or highlight) one business unit over another.


comment:
In the Citizens & Beneficiaries section, we may wish to clean up the first description to provide more clarity. And, although subsequent slide(s) get into further detail about customers versus non-customers as beneficiaries, I thought we also wanted to clarify this issue geographically (inside versus outside Marion County), which we dont seem to address.


comment:
I think we need to tweak answer #1 in Susies Story


comment:
We also need to tweak the follow-up question/answer about whether rate increases fund advertising (I dont really see a definitive no, which is the correct answer).


comment:
really love how this came together with the background and the pallette


comment:
would it be possible to add paint splotches to the patient fact sheets?


comment:
I'm sure a ton of diagnostic tests have to be performed prior to transplant.  MSA should comment


comment:
should we say something here about "it's a shame I can't go to my local hospital but after the surgery I'll go to my local hospital for follow-up care" or something like this to lead into the commutability aspects????


comment:
here's where the local results need to match with the transplant hospital results


comment:
I can paint with the blue brush and it creates the painting but then the other two brushes don't do anything?


comment:
Do you think one of our masterpieces could be one of the campaign images with the kidney/lunch watercolor painting?  just an idea


comment:
Link to Process Map should link to UI: http://lillynetcollaboration.global.lilly.com/sites/CDCI/os/SitePages/Home.aspx


comment:
When I click only one of the two correct answers, my feedback acts as though I clicked limited daily maintenance.


comment:
Not sure if this is an issue or not. I got several of the questions 3 times.  At first I thought it was because I was deliberately missing them the first time to check feedback, but the second time I answered them correctly and still got them a third time.


comment:
previous screen -- need to change the screen shot after the intro video is over to match the new one instead of the old one


comment:
the capitalization looks funky here ... didn't they say only capitalize titles, and under three words?


comment:
The map image disappeared after a few seconds of being on the page (see screenshot titled "CaveOfNeeds" for more info).


comment:
Suggest changing "saves" to "save" here.


comment:
Suggest adding, "The" to the beginning of the sentence here. So, "The intuitive software and user interface..."


comment:
... are interested in the Virology assays for the cobas® 4800 System, but ...


comment:
Second answer option should be just The Biohazard SOP


comment:
label all images. 

Image 1: Lab coat, safety glasses with side shields, and nitrile gloves

Image 2: Lab coat, safety glasses with side shields, face shield, and nitrile gloves

Image 3: Lab coat and nitrile gloves

Image 4: Lab coat, safety glasses with side shields, and surgical mask


comment:
The first answer option has not been updated. It should say "Spray the surface down with water and then use paper towels to wipe up the spill. Throw the soiled towels in the garbage by your desk."


comment:
Third answer can't be read all the way. The box needs to be longer so we can see the end of the sentence.


comment:
Need to update answer choice 2 to "Your chiropractor" instead of your physician.


comment:
Question should be: Which of the following would be the  most common route of entry for a bloodborne pathogen? 

Answer 1 stays.
Answer 2 should be Skin
Answer 3 should be Gloved hands

Answer 1 (Mucous membranes of the eyes, nose, and mouth) is the ONLY correct response.


comment:
Add the labels:

Image 1: Lab coat, safety glasses with side shields, and nitrile gloves

Image 2: Lab coat, safety glasses with side shields, face shield, and nitrile gloves

Image 3: Lab coat and nitrile gloves

Image 4: Lab coat, safety glasses with side shields, and surgical mask


comment:
answer choice 2 needs to be updated to say The Biohazard SOP


comment:
somehow, the answer options that should be there show up when I click them...


comment:
the second answer choice should be "The Biohazard SOP"


comment:
The third answer choice should be "The Bloodborne Pathogens Exposure Incident Report" (Incident is currently missing.)


comment:
Our mistake. This question needs to be re-written. The question should say "Which of these is an example of universal precautions?" (no select all)

Answer 1 stays the same and is CORRECT
Answer 2 becomes "Handling blood with your bare hands"
Answer 3 becomes "Disposing of materials with blood in the regular trash"
Answer 4 becomes "Breaking needles before disposing of them in a sharps container"

Remove answer five. Of the new options, only first response is correct.


comment:
Need to update question - remove the word hypodermic before needle


comment:
cannot read all of answer option 1. Need to make text box longer vertically.


comment:
Answer Option 1 needs to be updated: "Spray the surface down with water and then use paper towels to wipe up the spill. Throw the soiled towels in the garbage by your desk."


comment:
Entire question needs to be updated. Question should be "A needle breaks and spills blood; you know you need to dispose of it in the sharps container. Then, you begin to clean up and disinfect the area by using normal PPE to protect yourself and covering the spill with paper towels. After covering the spill, what is the next step you should take?"


comment:
Answer 1: "Remove PPE and discard in the trash." 

Answer 1 is incorrect.


comment:
Answer 2 should be "Wipe up the material, using your hands to pick up broken glass."

Answer 2 is incorrect.


comment:
Answer 3 should be "Pour a 10% bleach solution or other disinfectant over the towels or rags and leave it for 10 minutes."

Answer 3 is CORRECT.


comment:
Answer 4 should be "Throw away the towels in the regular trash."

Answer 4 is incorrect.


comment:
This should be a duplicate of pretest Avoid Q3. In the pretest there were just some typos but the functionality and scoring worked.


comment:
Needs to be updated. Answer 1 should be "The Biohazard Exposure Control Program (SHE-017)"


comment:
Answer 2 should be "Incident Report (SHE-005)" and remain the CORRECT answer for scoring.


comment:
again, the answer options change when I click them...


comment:
This question must be updated. Per spreadsheet, new question is "If you are splashed in the eyes with blood during a lab procedure you should, flush the eyes or mucous membranes with running water for at least __ minutes, report to the Wellness Center or ________ if after hours or off site, and then, after the incident is resolved, report it to your __________ as soon as possible."


comment:
Answer option 1 "15, ER, supervisor"

This Answer option is CORRECT


comment:
Answer 2 "10, your home, co-workers"

Answer 2 is incorrect.


comment:
answer 3 "5, first aid station, cleanup crew"

answer 3 is incorrect.


comment:
Answer choice 2 should be "Your chiropractor" 

Answer 2 is incorrect


comment:
Need to remove Select All from the question.

Only Answer 1 is CORRECT


comment:
Need to update answer option 2 to read "Don PPE and bring  the computer out of the lab for repair."

Answer option 2 remains incorrect.


comment:
With the Survey Overview Dashboard, you can see your scores in key areas, as well as open text responses.


comment:
Only make the charts the size they can be without losing focus. These are all way too blurry at this size.


comment:
the arched arrows need to point to the newest part of the breadcrumb. It's confusing to just have them randomly pointing at the menu.


comment:
update the directions as I did in the previous section by telling them what to click on. Then, change the final directions to "Click FMS to return to the wider view." and use graph from 24


comment:
As with last section, combine with previous page.


comment:
If you can, use the image from slide 25. Have the learner "Hover your mouse over the Total FMS from Dec 2014 to see the data." (bold total FMS from Dec 2014)


comment:
Put 4 centered between the charts. right now, it's more in the one on the right.


comment:
As with the previous dashboard, make the hot spots extend to the entire chart they can click.


comment:
Italicize just the questions. (not the numbers) And reduce the chart size until it's not fuzzy.


comment:
if you need space, don't have a hard return between the opening paragraph and the questions.


comment:
I would show both charts at once and all questions at once. It seems awkward to do them separately.


comment:
Same as previous screen re: italics, removing hard return, etc. 

Instead of "Please...." say:
Tip: Data in this chart can be drilled down based on role.


comment:
Instead of "Please...." say:
Tip: Data in this chart can be drilled down based on role.


comment:
If you need to, you could do two columns of questions, with them over each chart if you do the screens side by side. then the tip could be below the charts.


comment:
I think we need the note and the arrow. I believe the arrow should popup after 5


comment:
same here with the previous/next buttons as on the last screen.


comment:
put all three on screen at once so not blurry. Then do  a list of what questions, in italics. Add the tip as written for previous screens.


comment:
Tip instead of please, italics, smaller chart.


comment:
WAY smaller. and italicize the question.


comment:
italicize question and reduce chart. Make sure chart to scale with what's in the dashboard. This and a couple other seem stretched horizontally.


comment:
all charts and questions on a single screen.


comment:
Have each participant load slide after demo using steps


comment:
Move Performing a staining run - after reagents


comment:
the terms COPM and Trial Planner are used intermittently. We should use one or the other throughout the course. As we name the other roles by their name as CDC and COM, I think it's ok to use COPM


comment:
Add an activity. Maybe a Go To exercise. The trainer can call out an area of the software that the learner needs to navigate to. Or the trainer could print the Go Tos and as a group they need to find all items on the printout.


comment:
Work Flow Guide - Sample tracking. Need a period at the end of the sentence.


comment:
Module Overview Area-Reagent Overview Icons. Need a period a the end of the sentence.


comment:
Dates column also needs to exist in the print option. Should have "Date: ________" next to each numbered item.


comment:
Re-write for last assessment sentence for the assessor: "I also help to determine when criteria do not need to be scored. This is known as normalizing."


comment:
Blue Directional Text: It appears that there may be an extra space between "and" and "click." Please double check this to be sure.


comment:
went through - all questions - no edits from me 

Kim Walls!


comment:
Also update the incorrect feedback to put this sentence as the last sentence, "Applying cosmetics or lip balm or handling contact lenses are also prohibited in the lab."


comment:
The tips for trash job aid has not been updated with my changes.


comment:
Also, both in Chrome and IE the Home and Tools Bar isn't showing up. There is just a white bar at the bottom.


comment:
Please check/adjust comments for second answer- it should be 5 um thickness and remove comments for middle slide.


comment:
Needs to have same comment adjustments in the pop up comment


comment:
In the 3rd comment, it should have V600 not v600


comment:
Should third comment say signal instead of sign?


comment:
This was really good! I only have one observation and noticed that the menu on the left with the dropdowns stays in the "exploded" view. Would it be possible to have it "fold up" once the section is complete?


comment:
should the next button be hidden until the video is done here?


comment:
need period at end of first instructional text: "....EXCEL Program."


comment:
need period at end of second instructional text: "...to continue."


comment:
blue instructional text looks to be a smaller font than the text above it


comment:
NEW - Geoff is floating in the middle of the table now. He either needs to go in the column for other stakeholders or be deleted.


comment:
NEW - Assessor popup, the third line of text in the heading is buried under the question bubble.


comment:
clara popup: extra space in first sentence in last paragraph after the word "can"


comment:
need period at end of blue instructional text for Jiro popup


comment:
clara popup: extra space in last sentence of first paragraph after "succeeding"


comment:
need period at end of blue instructional text for Clara popup


comment:
need period at end of blue instructional text for Stakeholders popup


comment:
Lead Assessor looks bigger than the other 2


comment:
Distributor popup font is still wrong. Need to select "Arial" from the dropdown, rather than typing it in and clicking enter.


comment:
For all three popups, "Click the X..." instructions need period at the end


comment:
NEW - I swear we replaced the "wait until an evaluation comes up" with a different phrase. Let's update with "Gather or review required documentation."


comment:
"Prepare distributor..." card has extra space after "distributor"


comment:
2 periods at end of "At Cummins, assist with...." card


comment:
NEW - same issue with "online search" replace with "Attend scheduled calls with the assessment team"


comment:
2 extra spaces after "Schedule" and "..., as needed, " in the "Schedule monthly or quarterly..." card


comment:
Table: extra space in 3rd distributor bullet after "provide" // extra spacee in 5th Assessor bullet after "as needed,"


comment:
extra space after "Jacob's company" in blue instructional text


comment:
need period at end of blue instructional text


comment:
not sure if new edit or old, but this one still needs to be made:
DDEXCEL popup - make it say "Assessors use this tool" remove distributors and from the last sentence.


comment:
2 periods at the end of the Assessor's bubble for the Assessment group


comment:
extra space in blue instructional text after "and" and before "click print"


comment:
Distributor Popup, Speech Bubble Question 1, Second Sentence: Please add "questions" after "any" in this sentence.


comment:
Assessor Popup, Main Paragraph: Bottom of this paragraph is now getting cut off by the first speech bubble. Please see if there is any way to move the text up slightly.


comment:
NEW - Completed Action Plan Example, Third Row, Date: The "10" appears to be a different font from the rest of the numbers on here.


comment:
2:00: It sounds like you say, "in turns" here but, it should be "in turn." Please update that small bit of audio, if possible.


comment:
Correct me if i am wrong - is there a grey background behind the main category of navigation? (Before you begin, Major Players, etc.)


comment:
"Click to Next Button" is too close to the orange bar. Can you move it up?


comment:
I'll try some color backgrounds and send it your way to fill in these white screen.


comment:
Please move the audio icon to the top left of the black & white images. It's easier to see it there.


comment:
The title "Control the Door" can be changed from orange to blank to stand out (it's surrounded by a lot of orange elements). Same with other titles.


comment:
Orange check here looks different than other screens, it has different colors on stroke & fill. Is it intentional?


comment:
There is some grey spots on the right side of the blank box. Unerased graphic, maybe?


comment:
the volume button appears to be clickable, and it doesn't seem like clicking it does anything. Can it be non clickable? If not can it do something when clicked.


comment:
please make the text on these bulletpoints and begin each one with a capital letter


comment:
can we change the end of the sentence from "would buy this magazine." to "would buy each magazine."?


comment:
These buttons should be square instead of rounded. Also the tools, help, back, and next buttons have rounded edges and need to be square.


comment:
I'd like to see the border indicating that the button is selected be darker rather than white. The tertiary blue color from the branding guide would be good


comment:
the appearance of the continue button appears to happen at different times in this section


comment:
To me it's ok to have all 5 of these appear in silhouette but keep the 5th one dark until it's mentioned. Strange to me the way we have the 5th one appearing.


comment:
whew the red click next for more needs to move out of the orange box and back down to the bottom right like the rest.


comment:
scratch that last comment. Perhaps we can shrink the orange box so that the red text can appear against the white? just doesn't look good on the orange


comment:
I think the "Protect the Door" can be capitalized.


comment:
"Manage the Door" could be capitalized here


comment:
on this pop up i'd like to see the aptiQ card move up to the top instead of being on the bottom row


comment:
can we get rid of the text box and let the narration speak for itself?


comment:
protect and control should both point to the holder. Add a checkmark to control. Add a checkmark to lock and have it point to the latch


comment:
I feel like these buttons look different than the others. Maybe it's the color when they're clicked. I think it should be consistent with the others.


comment:
not sure why that comment showed up twice, BUT disregard. CAn we start the 4 that are there in their final resting place instead of moving them over later? Then we can have manage show up as it does currently?


comment:
Lead Assessor and Assessor Popups, Question Bubbles: The text seems to be bolded now (or changed in some way). Please match up with the distributor text.


comment:
Feedback Popup: Geoff still feels a bit like he's floating to me. Suggest removing him altogether or moving him down so the bottom part of his body lines up with the bottom of the text box.


comment:
Please remove period from "Gather or review required documentation" so that it matches up with the other answers.


comment:
Need to add COBAS P. Should be "COBAS, COBAS C, COBAS P and LIFE NEEDS ANSWERS". This edit was line 9 of the alpha edit spreadsheet.


comment:
Audio not correct for centrifugation. I don't believe she pronounced it correctly.


comment:
change Aliquoter to Aliquot on the screen. The audio if fine.


comment:
I love how this was separated into segments. I tried to replay the video when the bucket was loaded into the rotor room and it seemed to get stuck. It did not show the text box and did not play the rest of the video.


comment:
According to the latest trademark list - remove EVO and add system to the end.   Should be MODULAR PRE-ANALYTICS system with MODULAR bolded and PRE-ANALYTICS not bolded but in italics. No trademark symbol is needed. If necessary I can sent the trademark page.


comment:
nice to have: I kind of wonder if there is some kind of like Tip icon we could use? It seems like we've got a tip on several screens.


comment:
No popup when you're done, just update onscreen direction text.


comment:
Instead of correct graph number, just say correct graph.


comment:
so it's a little more readable, could we just show two rows with 4, 5, & 6? they need to be able to see the titles to answer.


comment:
Can we put the images at the bottom of the screen this time, with the text above?


comment:
same issue as previous, can't get back to the question because of the popup.


comment:
Page number issue: Update the page numbers. So for the pages that are now made to look like popups, still X of X from the main page. Once re-sectioned and re-done, same for logon basics  & getting started. We can walk thru on Monday if we need to.


comment:
If we can - in row 1 - move all of the taqman title to the 2nd row so that it's split across two rows.


comment:
I think we can delete this tlk bubble from her. It's not adding anything and just creates another click.a


comment:
remove the words "on" in the instructions


comment:
top section, bottom bullet - add period.


comment:
Note for video 3 - on top half - don't start the timer until steps actually start a couple of items in.


comment:
Back button in this section of slides doesn't take me to the previous slide, but to the video.


comment:
We seem to be missing the loading screen from these slides. it's in the video, but not in the slides.


comment:
Actaually, i think back button of slides isn't working in any of them


comment:
Agree with Ryan's edit to cut this down. Also, add a note here: 

To access and save or print a copy of the system comparison summaries, click the Resources tab. 

Then add the three summary slides as PDFs in that resoures tab


comment:
Instrument needs to be capitalized in the footnote


comment:
bottom progress bar starts when there is nothing happening on maintenance. It shouldn't start until next phase.


comment:
Disregard joystick deal. But we are missing an x in front of cobas x480 Instrument


comment:
Why would disinfectant not be included as a protective measure to use to clean surfaces that are potentially contaminated?


comment:
If the hard copy SOP book is a protective measure, why wouldn't the computer since it is home to DiaDoc for accessing the BBP procedure?


comment:
The gloves on the counter could pose a BBP concern they could be either contaminated or become contaminated affecting the person putting them on - they need to be disposed of or stored properly.


comment:
The question does not seem clear.  The most.......


comment:
I tried both answers and both said I was incorrect.


comment:
TO help with flow, should the test be conducted as one event as opposed to 4.  After I took the first one I thought I was done.


comment:
Delete this screen - it's not really relevant anymore.


comment:
Can we make the disclaimer screen at the end stay on for another second or two?


comment:
System should be capitalized on cobas 4800 System


comment:
Powerpoint is pretty dull. I fell asleep 6 times while I was watching it. Can we add a fight scene? 

Nice to have...


comment:
Change her dialogue here since these are not all interviews, at least not the English ones. I don't know what the heck the ones in those funny languages are about. (I don't speak European or whatever.) Change her first sentence to "To the left are several articles from around the world."


comment:
Take out "See you there!" Add another dialogue bubble afterwards that says "Before you play the Knowledge Guru game be sure to read through the latest information on software version 2.2. You'll need that information to play the game. You can find it by accessing the Resources button. See you in the game!"


comment:
Please make sure that the lab admin's arm doesn't cover up her label. It does on the correct feedback screen


comment:
Ignore ryan's edit - except for the "see you there". Replace what he had with this: 

In the next module you will be introduced to the cobas 4800 Virology assays but your knowledge of the cobas 4800 System will also be tested.  Be sure to refresh your memory on the cobas 4800 System and Software v2.2 using the information found on the intranet:  http://hpv-and-ct-ng.dia.roche.com/cobas_4800/Pages/default.aspx.


comment:
Should we mention something about clearing out the print history here too?


comment:
I think it would be beneficial to list all the different types of calibrations and what they mean.
Calib now/manual/timeout/changeover.


comment:
should we mention something here about deleting print history?


comment:
Remove capital on "See"

Should say "compared to" for all 3

Change the top to just:
COBAS AmpliPrep/COBAS TaqMan 48 System (keep the correct (r)


comment:
Change the name for COBAS AmpliPrep/COBAS TaqMan 48 System here to match previous screen

Ensure this is done throughout the module.


comment:
Check links for navigation...the first workflow for the CAPCTM 48 takes you to the CAPCTM vs cobas 6800


comment:
Top bar to track time should appear under the top system - change this throughout


comment:
Cumulative bar for each process should reflect actual times and should pause when a system has completed a process. The longer times should have longer bars, shorter times short times.

Have the clock travel along the cumulative bar and stop at the end of each process step. In the end there will be several clocks along the cumulative bar at different stages and this will show a contrast between the systems in terms of time

Do this for all videos


comment:
In general minimize the movement within the video; ex: Wiggly maintenance symbol
Hands putting tubes into the racks..


comment:
Delete clocks that are currently shown under the instruments - replaced with clocks on cumulative bar


comment:
Make the cumulative bar thicker - double width


comment:
Put the static screens and summary for each workflow first, then the video

Can you add a statement that explains how the module is set up -  tell them that they will see slides of each stage of the process first, then a summary screen and finally a video putting it all together.

We found it a bit confusing to navigate through the module


comment:
Change "Process Complete" to make it a bit smaller, it doesn't need to flash and don't use the green overlay when a system is complete and the other one is still processing


comment:
The left arrow on the navigation within the module is not working


comment:
Check the timing for the cobas 4800 System - total cumulative time says 30 minutes but it is longer than this for the whole process


comment:
On the summary for cobas 4800 system

Change time to results:  <5 Hours (HxV); < 4 Hours (HCV GT)

Change hands-on time to just say:  2.8 Hours


comment:
Please add the following statement to anything that they can download from the resource tab:

For Internal Use Only - Not for Distribution


comment:
Check the cobas 4800 summary from the COBAS TaqMan 48 with High Pure.

Remove the number of results until Time to results column for the High Pure and cobas 4800.
Change final column total results to 196 and 96 for cobas 4800

Change the hands on time to only say: 2.8 Hours


comment:
Change Workflow Wonder to Workflow Expert


comment:
Based on the changes requested to the video portion we need to look at this module one more time once edits are completed


comment:
You've and it's need to not be contractions.


comment:
There was an edit on this screen that said "Just say...Click continue when you are ready to enter information about your customer." Did that mean we should remove the first sentence? If so, it's still there.


comment:
Disregard "Click Continue" on this. It doesn't belong on this page. I'll put it on the appropriate one.


comment:
There was an edit to bold step 4. I assumed it's talking about the instructions on this page? If so, it's not bold.


comment:
In pdf instructions, "you'll" appears in the first sentence. Change to "you will"


comment:
In the "Length of Shifts per Day" field, put gray sample text that says "Enter shift length in hours"


comment:
Under the "Role" drop down, change "Coach" to "Roche Advocate"


comment:
Change the name of the "Best Action Plan" section to "Next Steps"


comment:
Change c.Diff & MRSA drag to c.Diff, MRSA/SA & HSV 1/2 .Make sure HIV is HIV-1 on last drag.


comment:
Remove CTNG & HPV from both drag and drop spot. There should only be two different combinations at the end of the report.


comment:
This should say in-house and IVD applications.


comment:
Change That's to That is on correct feedback.


comment:
There seems to be a delay between the narration, and the content appearing on screen. We'd like some overlap, so that during the narration learners aren't staring at a white page.
If this is a playback delay because of browser compatibility/streaming capability please let me know - TY.


comment:
While Google Chrome was initially offered as an option (and can be used) the typical clinic setup doesnt have Google Chrome, nor do they have the access to download and install it. I'd remembered to remove it from the content that is on slide 1, but forgot to remove here. #1 should be "Open Mozilla Firefox, or Safari..."


comment:
The red bar indicates how many patients have declined to participate in the survey and the blue shows how many patients have accepted, and provided feedback.
I want to avoid 'finished surveys' - not all patients complete or 'finish' the survey - some progress half way and close out.


comment:
In this chart the blue shows the amount of invitations that have been acted on by the Clinical Manager; there may have been patients on their invitation list that had to be opted out because they are ineligible (mentally/physically handicapped, absent due to hospitalization, etc). These opt outs are still counted in the blue, so it's not really an indicator of patients surveyed.


comment:
IT has just changed the appearance of the sign on button. Am uploading a new shot of how it looks now


comment:
IT also changed the appearance of the "signed on" view - I included a new screen shot


comment:
the narration on chart 6 says it can be viewed from the area level down to the clinic level. The view will actually start on the level of the manager, so the higher the manager's level, the higher the starting point will be. Our levels are Division, then Group, then Region, THEN Area, down to clinic. 'Area down to clinic level' will mislead the higher level managers who will review this training.


comment:
The view will actually start on the level of the manager, so the higher the manager's level, the higher the starting point will be. No need to select your location (a system enhancement recently released), so just the opportunity to drill down from your starting point.


comment:
Narration: compared with how many patients responded.
This particular response value is how many invitations have been acted on by the Clinical Manager, and is not reflective of patient responses.


comment:
Responses popup - says Click the red boxes below to drill into the data more. Should be:
Click the x to close the popup


comment:
This slide should hold its position and not force the user to scroll down after each drill down on items 5-7


comment:
Invites popup (chart 2) 
...how many of your patients have been selected/sampled/chosen? to take the survey

The Clinical Manager is the person who gets the sampled list of patients, and must then invite those patients on the list to participate. The way it reads currently, infers that the patients have received the invitation.


comment:
PS - the narration on chart 2 is correct :)


comment:
provided some clearer screens for chart 4, with and without the hover popup.


comment:
Text: The view will actually start on the level of the manager, so the higher the manager's level, the higher the starting point will be. No need to select your location (a system enhancement recently released), so just the opportunity to drill down from your starting point.


comment:
Text: you are better able to learn even more about how many surveys have been administered by the Clinical Manager in your area. (I always worry about the use of area, as we have a management level for Area)


comment:
The click on chart to learn more section should be moved to chart 5. The example screen shots are of the 'invites by location' chart, which will confuse viewers, as they are looking at the Pts Eligible by CM chart (#6).


comment:
When moved to chart 5, the first comment I offered no longer applies - it would then need to read 'learn even more about the number of invitations..'


comment:
Using the chart below, how would you know how many patients opted out of the survey?


comment:
When you drill down into the data, you are able to to learn even more about the overall customer experience rating scores in your clinics.


comment:
the second drilldown: (currently says divided by different areas and states)-> divided by the Regions within the Group


comment:
third drill down: (...within the Tennessee Valley.) -> the Tennessee Valley Region.


comment:
Narration says "overall satisfaction" - we are avoiding 'satisfaction' references, and driving that this is a measurement of their overall customer experience.


comment:
Provided some bigger, clear screens of chart 3, so that the popup view aligns with the chart better


comment:
Chart label #6 should be centered between the two charts, as with 4. Currently seems to reflect only the middle chart


comment:
Ignore previos comment - the label is for all 3 charts in the row


comment:
Should we add in the text that the responses to the question are broken down in charts based on how long the patient has been dialysing at the clinic? (the filter question seperating the data is "How long have you been receiving dialysis treatments at this clinic?")


comment:
One additional thought as I looked at the live dashboards; 
Chart 1,5,6 and 7 are only avail to Area Managers and their upper level management. The Clinical Managers only see chart 2, 3 and 4. Should we note this on each of the charts?


comment:
Can you add a pause to the opening video or a way to escape it if needed?


comment:
Need a way to go back and watch the video again when it ends


comment:
Feedback on the video:
1. Year 2014, can you change words around the cobas 6800 and the cobas p to:
- cobas 6800/cobas 8800 System
- Blood screening and Virology
- cobas p 312, 512, 612  (the numbers are missing)
(ensure all the cobas words are branded correctly with (r))

2. Abbott, Siemens and Qiagen are already competitors in the market - we need them to be first on the line that is pushed down...the words say competitors will be entering...this is Hologic, Cepheid and Beckman 

3. Move Abbott to a top flag coming out of the building


comment:
Can we provide the script for each screen in a PDF..screen shot of screen, and then script beside in a table format?

This might be helpful for individuals that don't have english as a first language.


comment:
Can we change the blue color on all the text call outs to be cobas green within our color palate?


comment:
For this screen, our goal is to show how Roche provides consolidation for the lab...we are doing to change the slide deck as well.  We would like to show just 2 Roche logos and instruments in the middle of the lab and delete the Roche logos and instruments on the periphery of the lab.


comment:
Change the Roche button text...should match the video.

Roche..Redefining the future. Together.


comment:
Change the pictures..lab administrator would be in the suit, Lab Manager would be in a lab coat


comment:
I think that the lab administrator and the lab manager wouldn't use the "market research" terms for discussion. They would speak more at the ground level as to the impact of the forces... 
ex: I feel the pressure from decreasing reimbursement...shortage of trained workforce (this one is good).  Maybe use the sub-bullets here.

This might be good to discuss over the phone.


comment:
Lab Manager should be the person in the lab coat here again


comment:
This is not necessarily a wrong answer. Expanding operations can increase revenue and help the lab deal with decreasing costs. I would choose something else...like a company with good marketing materials (maybe not exactly this)...good for further discussion


comment:
Rather than the link to the intranet again here in the resources tab, can we upload the actual slide deck?


comment:
there's a lot of text and voice over going on at the same time.  I agree with Joni's comments here for a script.  that can be loaded in the resources tab


comment:
remove the cloud background from this slide


comment:
System in the footnote of the full name system needs to be capitalized
cobas in the footnote needs to be bold
Assays after 4800/6800/8800 needs to be capitalized


comment:
I'm not sure I like the quote for Focus on the patient.  Can it be something more like "How can I impact patient healthcare?"


comment:
update the Roche portion of the graphic with the updated lab that has less systems in the lab


comment:
The Roche black button does not match the graphic in the video or what is said in the voice over.  update as Joni mentioned


comment:
should we provide a brief abstract for each of these articles so they can quickly see what they are about?


comment:
step 1, take out the comma after firefox.


comment:
can you draw a box around Allegiance Survey Platform or add an arrow along side the image to call attention to it?


comment:
Once they've opened both popups, the onscreen directions need to change to "Click X..." so they know to close the screen.


comment:
When I rollover, the whole image jumps up and to the left. Can we make sure they're layered exactly over one another?


comment:
oh, boo, provide feedback doesn't tell you the graph any more. that previous comment was for graph 1.


comment:
Invites by location - that data drill down needs to have the text updated. Per Jacqui's comments, it's Division, Group, Region, Area, and Clinic. The text and the directions need to match that order.


comment:
Ok, now I realize I didn't make this edit before. But do we have a clearer version of this section of the dashboard? Or can Matt K use one of her images to make us one? It's really hard to read the titles to know which graph to click.


comment:
Also, we're not giving her the feedback button on this next round. so now that I'm done, you can take it out. :)


comment:
responses should be lower case in second line of onscreen text in Responses over time graph.


comment:
graph 1 - I think you'll have to add those "Click X..." directions here too. I'm now in the section where I've completed the dashboard and closed out so I can get back into them.


comment:
Add the daily checklist popup chart to this screen so they can refer to necessary supplies.


comment:
Q #2. You do find the photometer check, but not the others unless you have specifically printed those already.


comment:
The reference chart is great.  It does have a spelling error -- pip, instead of pipe.


comment:
Q #1. Students tend to answer this question, "photometric".  Perhaps a better way to ask is "what module is used for immunoassays"


comment:
Q #1. what is the "this" in this is an efficient time to do it?


comment:
Q #1. students tend to answer this question "water or saline".  Perhaps the question could be asked " What should you refer to to prepare cals and controls?"


comment:
Q #3. Controls are not loaded differently, only calibrators.  Perhaps ask " how are cals loaded differently for the immunoassay module vs the chemistry module?"


comment:
All of the content you need to answer the test questions is taught in the course. The questions you see will be chosen randomly from a bank of questions. You may need to apply information from different parts of the course to answer all the questions successfully.


comment:
Space between COBAS(r) and AmpliPrep Instrument on the top text

TaqMan should have (r) after it


comment:
HxV text is incorrect

Generates 192 test results in 8-hour shift
Generates 96 results in < 5 hours

HCV GT only:
Generates 96 test results in 8-hour shift
Generates 32 test results in < 4 hours


comment:
For cobas 6800 I think only 350 samples can be loaded at a time

Change 384 to 350


comment:
Correction to comment below

Total samples for cobas 6800 should be 360
Change 384 to 360


comment:
Change bullet for CAPCTM to
Order up to 3 assays per run (1 assay per rack) for interleaved processing


comment:
For cobas 6800 change to 

Load up to 360 samples at one time


comment:
Change CAPCTM to

Performs 24 reactions at a time


comment:
Change cobas 6800 to 

768 test results initiated in 8-hour shift


comment:
Change cobas 6800 to 768 test results in an 8-hour shift

Add footnote to the screen to indicate last column is "initiated results in 8-hour shift"


comment:
Change cobas 4800 times to match comment for the other workflow video with cobas 4800

Ensure the final statement for HxV and HCV GT only are deleted
("Generates 96 test results every 2.5 hours afterwards" etc..


comment:
Change last statement for High Pure System to be

"Generates 48 test results completed in an 8 hour shift"
Ensure matches in the summary table


comment:
Please ensure the footnote regarding the CAPCTM docked system is added to the PDF version of the COBAS AmpliPrep/COBAS TaqMan 48 System workflow summary compared to cobas 4800


comment:
The names of all the summaries should include the systems they are being compared to. For example;

COBAS AmpliPrep/COBAS Taqman 48 System vs cobas 4800 System


comment:
Load Protease and assay-specific reagents

(Protease is the only sample prep reagent which is loaded as a vial; master mix is an assay-specific reagent)


comment:
Transfer K-tubes to COBAS® TaqMan® analyzer.


comment:
Seal A/D plate and load on cobas z 480 Analyzer.


comment:
Unload A/D plate from cobas x 480 Instrument.


comment:
in the footnote:

K-tubes

COBAS® TaqMan® 48 Analyzer


comment:
disregard previous comment; didn't notice this is for the docked CAP/CTM system


comment:
COBAS(R) TaqMan(R) 48 Analyzer (on the top half second hand bullet)


comment:
of the docked COBAS® AmpliPrep/COBAS® TaqMan® System


comment:
NO daily maintenance required.

(not sure what's better English, but to me this sounds better)


comment:
384 test results completed in 8-hour shift
768 test results initiated in 8-hour shift


comment:
384 test results completed in 8-hour shift; 768 test results initiated in 8-hour shift


comment:
assays in the name of the system should be capitalized


comment:
same comments Hajo made on the other section for the nomenclature on Deep-well, CO-RE....etc


comment:
High Pure System workflow compared to the cobas® 4800


comment:
here we say "COBAS® TaqMan® assays for use with the High Pure System", before we used "COBAS® TaqMan® 48 Analyzer for use withthe High Pure System" - should this not be consistent?


comment:
Load Protease and assay-specific reagents.


comment:
add footnote for first four columns: numbers represent one run with maximum number of samples loaded per run


comment:
TEST RESULTS INITIATED IN AN 8-HOUR SHIFT


comment:
CAP/CTM: Performs up to 72 reactions at a time.

also change on the docked CAP/CTM version


comment:
The word isn't shows up in the intro video. Is it too much of a pain to remove that?


comment:
The edit said that this button should say Roche. Redefining the Future. Together. It looks like Roche is included in the updated powerpoint as well.


comment:
There was a change to remove the cloud background. Is this the slide they were referring to? If so, it's still there.


comment:
Assays should start with a capital letter in the footnote. System should as well.


comment:
The bottom incorrect box didn't get updated on the incorrect feedback screen (still shows the old version)


comment:
Add "System" after cobas Liat

Remove "s" from the word "Systems" under the images of cobas 6800 and cobas 8800


comment:
Add same symbol after the cobas 6800 System (under the image)

Add Statement:  Not available in all markets


comment:
All the symbols after the assays in years 2015 and 2016 match to the statement:
cobas 4800/6800/8800 assays in development. Not for sale.
Check that the same symbols are used

Reach out to me if you have questions


comment:
Take asterisks off HBV in 2015 for cobas 6800/8800 as it has launched


comment:
Make sure to align all Roche specific edits from previous slide with this slide. (asterisks, statement etc..)

Please contact us with questions


comment:
Update name under HPS/CTM 48 to read:

COBAS(R) TaqMan(R) Analyzer For Use With The High Pure System


comment:
remove the (R) on cobas z and x and bold the x and z


comment:
please ensure that when we update the data on the summary sheets that all is aligned throughout and that we pay special attention to results generated versus initiated because they are different numbers.  Make sure that this summary sheets are also updated on the call up when they are completing the questions in the end too please.


comment:
This is really good.  I like the pictures and I learned something new!


comment:
Good.  Is it appropriate to mention here that the QC and the standby QC are evaluated differently and that is why one could be out and not the other, even though the values are similar.?


comment:
Maybe there should be a question requesting the student find instructions on how to do a specific monthly maintenance item in the help menu.


comment:
can we make the footnote black instead of grey?


comment:
is the less than 4hrs in the cobas 4800 system for HCV GT only? it kind of looks like that to me.


comment:
why is the loading in the cobas 6800 so long? Does it include the time to load samples in the racks?


comment:
don't we need to mention a little bit about the manual set up for HPS...it sounds to generic to me


comment:
again for the cobas 4800 System the time to first test results less than 4hours (HCV GT) and then 96 results underneath looks different than in the previous video.


comment:
The trash should read "Not Contaminated Trash"


comment:
The blue is running into the text just a bit on the left.


comment:
I'm not sure what Katie's fix after our meeting was but you might say you notice a small puddle of liquid....you can tell it isn't blood but you know work was done with human tissue samples on the bench. What should you do?


comment:
Not a huge deal, but the M in mucous membranes capitalizes when you select it.


comment:
This still says Lysol
if you just change it to bleach it says bleach or bleach diluted, which seems odd.
I'd say "with an approved disinfectant or a solution of bleach diluted....
Make sure update pretest and answer key as well.


comment:
The box isn't big enough here for the answer to be seen


comment:
Same change as on post test. This says you notice blood but it isn't blood. :)


comment:
Remove sentence that says "You can tell it isn't blood."


comment:
On the feedback popup with all the questions, please update the one about the blood/not blood per my previous edit.


comment:
Fun bug - when I finish the PPE exercise (the gloves) on the last round, it stamps the needles complete and leaves the gloves as incomplete. We need to fix that.


comment:
The blue is fine. The gloves box looks nice.


comment:
In box with directions at left - looks like there are 2 spaces between actions and to


comment:
In all other instances of cobas 4800® i've seen, only cobas is bold. but on this page, 4800 is also bold in the page subtitle.


comment:
page subtitle: i don't know for sure, but seems like cobas shouldn't be italicized. I know the page subtitles are italicized but not sure about this? or maybe it should also be in minion (unless there's some rule about it always being in imago)


comment:
BRAF popup: doesn't seem like Qualitative needs to be capitalized


comment:
EGFR popup: seems like you'd want to capitalize h in Harbor since all the other first words in popups are capitalized


comment:
The blue dotted line is weird - on vertical part going up from sample rack the dot/dashes are much shorter, then on horizontal part going from top left corner to LIS, they are much longer. It's like the proportions of this got stretched incorrectly


comment:
Step 5: is there any rule about not having the product name break over two lines? I don't know for cobas, but this is usually a no-no for most brand names


comment:
Should we be using the cobas color palette for these 5 buttons?


comment:
does cobas use the oxford comma? It is used here (instrument setup popup), but i noticed it wasn't used a few pages back on the popups about HPV, chlamydia, etc.


comment:
Text box at left - looks like there are 2 spaces before "Note:&"


comment:
The 4 rectangles at the top (Daily Maintenance, Setup, etc) have hit states on them but they don't do anything (cursor changes to to hand when you rollover)


comment:
Text box at right "Click the components&": shouldn't "cobas x" be bold?


comment:
Text box at right "Click the consumables&": again, shouldn't "cobas x" be bold? (Also correct the name breaking over 2 lines if that is an issue per earlier edit)


comment:
Sample Carriers popup: the carriers seem to be mislabeled, need to switch labels


comment:
green boxes that slide out at beginning - shouldn't "cobas" be bold?


comment:
subtitle: on this screen, cobas is in minion. do whatever here that you decide to do on screen near the beginning where i mentioned this


comment:
I believe in all other instances in the course, only the action word (Click) was bolded, not the target word. Here the target word is bold too. Make it consistent.


comment:
The ® only needs to appear on the first instance of cobas on each page (I asked Matt K)


comment:
PIK3CA popup: Other popups have normal spacing after commas in the number lists, no spaces in this one though


comment:
I looked back and there is a mix of having target word bold or not bold so just check throughout


comment:
The 'Get Started' button is returning me to the main menu. Not sure if that is intended functionality or not.


comment:
Page does not reset to 'initial state' upon revisit. I.e. The audio lead in doesn't replay and the window with options is already up. Not sure if that's desired or not.


comment:
Also, linked to my previous edit. The 'audio playing' indicator remains visible and doesn't disappear upon revisit.


comment:
Also, upon initial visit the 'audio playing' button remained visible after VO ended.


comment:
When I hit the transcript button to bring up the text I was unable to hide the text upon clicking the transcript button again. The text also stayed onscreen after the transcript button disappeared.


comment:
Looks like me previous edits about the 'audio playing' button and transcript button might need to be global.


comment:
Transcript button stays visible here after the audio has ended. I think that's inconsistent with how I've seen it appearing on other pages.


comment:
Where is the awkwardly dancing white guy. I want him back.


comment:
There are course frame 'prev' and 'next' buttons visible in the lower right. Looks like this is the only slide they appear on.


comment:
Should this include not only Roche, but customer locations?


comment:
This language is awkward
"If you may have reasonably anticipated contact with Bloodborne Pathogens, this is your chance to learn how to avoid the BBPs."  How about - "If your job may cause you to have potential contact with BBP..."


comment:
I think the vaccine information should be under "Protect Yourself" - not "Avoid Contamination and Exposure".

Also - the contact information bubbles should be consistent on each screen for both Katie and Wellness- Katie's reference and contact information is not consistent with title or inclusion of email


comment:
These questions do not mirror the job aid - for example

job aid: Access to the lab is restricted when work is being conducted but the question - "may be restricted"  " job aid: All procedures that may create infectious aerosols or splashes are conducted in Biological Safety Cabinets (BSCs) or other physical containment equipment. question: "may....."

There is nothing about traffic in the job aid, but it is in the question


comment:
Question - BSL3 labs include agents that may cause serious or potentially lethal disease through the inhalation.  Comment  grammar is wrong through the inhalation. 
Any lab BSL2 or higher may handle blood or other infectious agents, putting you at risk for exposure to a BBP.  Comment  may or will?  
Here is what the job aid says&&The BSL3 label applies to facilities that work with indigenous or exotic agents that may cause serious or potentially lethal disease through the inhalation route of exposure. It may also be appropriate where a particularly risky organism is handled in a concentrated or large volume. Aerosol route of exposure is a real concern with BSL3 work. Roche is not equipped to perform BSL3 work.


comment:
Vincent is wearing eye protection but not gloves in the lab - he should be wearing gloves!


comment:
Can we get the updated incident report form here?  And a reference on how to find it?


comment:
Finally, Jorge removes his gloves and other PPE and washes his hands. He does not want to spread any BBPs to other locations in the lab! To make sure everything is documented, he also fills out an Incident Report.

Is this correct?  An incident report?


comment:
What is the job aid for this section?  It would be helpful to have clear direction to the resources.


comment:
The feedback is "Your supervisor, the Wellness Center, and the eyewash can all help Jorge since he splashed blood in his eyes." but can he also go to the ER?  What if it is after hours?  The ER is on the sign along with the Wellness Center as an option....


comment:
Comment "Jorge should be sure to seek treatment immediately because hes on site. In the field, he would need to seek treatment within 2-3 hours. These few simple steps would have really helped Jorge."  Where does he go in the field?


comment:
Are Roche housekeeping employees required to take BBP training if they work in the labs?  Since this is a video about them, it raised that question.


comment:
This is confusing.  The glass test tube is not broken, but the comment is that is should go in the sharps container.  This does not match the job aid that is copied below...this would lead you to think medical waste that is not an option.  

All items contaminated with blood that are not sharps should be disposed of in a
medical waste container to prevent exposure to the material. Biohazard waste
containers should be leak-proof, puncture-proof, identified with a biohazard symbol,
and closed with a lid. These waste containers can then be autoclaved when full.
All sharps, whether or not they are contaminated with blood or OPIM, should be
disposed of in rigid, puncture- and leak-proof sharps containers located close to the
work area.
Sharps may include broken glassware, not just needles and scalpels.
Other materials, such as chemicals and dirty glassware, should be disposed of
following the appropriate procedure. Many chemicals require a lab solvent waste
container for disposal while glassware must be set aside to be cleaned and
disinfected before reuse.


comment:
clarification of language: BSL3 labs include agents that may cause serious or potentially lethal disease through the inhalation (route of exposure)
 
Roche is not equipped for BSL3 or BSL4 labs. (Roche employees are not trained for work in BSL3 or BSL4 labs)
 
Call the Roche Biosafety Officer in the Safety Health and Environmental (SHE) department. (If you have questions, talk to your supervisor and contact the Roche Biosafety Officer)


comment:
There is no mention of splash and face shields....this is a gap.  Also - the gloves on the counter have not been disposed of properly.


comment:
If this is exposure prevention, it is very confusing as to why the disinfectant choice is wrong.  The job aid clearly states 
Good housekeeping practices also prevent exposure. Practice good housekeeping by:
" Decontaminating surfaces and equipment when necessary.


comment:
If you're only going to have 1 screen in welcome, i'd combine it with the next module. Ideally, referring to Get to Know the System


comment:
I think you need a screen before this. Something about hey - this is what the 4800 does - PCR and why it's doing it. it seems weird to just jump into this screen w/o any context?


comment:
Clarifying Christa's branding edit. The r-ball always goes after cobas, not after 4800


comment:
In header - needs to be cobas z 480 (you can't abbreviate any of these names)


comment:
In intro question - r-ball needs to be superscript


comment:
Overall, check your capitalization throughout the course. There are some things capitalized, that I wouldn't have like loading tray, etc.


comment:
to answer Christa's questions - yes, please use cobas colors. They typically don't use oxford comma


comment:
I am wanting a little WII-FM for the FES here. Why do they care how long this takes? Can you connect this screen to the one previously and use the same headers maybe in both spots? I'm tempted to say that you put this screen first to give them the big picture of what you're trying to accomplish, then you go into all of the details of how you accomplish them? your call


comment:
Again - Can you make some sort of connection for them of why they  need this information or how it will help them?


comment:
Typically, we haven't dropped them back to this menu when they are working through the course. I don't think you need to do that unless that's something you guys had already talked about.


comment:
I feel like this should have also been at the beginning of the last module to give them some context?


comment:
are you having a glossary? Is that why components is underlined?


comment:
pop-ups - Sometimes you've capitalized the component, sometimes you haven't.


comment:
Check your logic - it let me move on when i had only clicked a couple of the buttons.


comment:
Add tip after Demonstrate how to load a slide into the instrument.
Position slide in drawer with label facing up and inward.
Place towards operator ensuring slides rest against outer posts.
Wiggle each slide and push it down gently to make sure it is seated on the heating pad between the four small posts.

TIP: There are 2 ways to put instrument into Ready mode and starts the compressor (Software and the Ventana User Button)


comment:
Remove question 5 and put after reagents


comment:
Change number 3  If you change the protocol after the label has been printed, then you do not need to print a new label  - FALSE


comment:
Add Optional: For adding reagents without buttons and filling Ventana User fillable Dispensers see Video Troubleshooting Library


comment:
Change title to 'Manage Patient Data in Data Manager:...'


comment:
Gray box in resources - the word RESOURCES looks like it is in Arial. Make it Imago or Minion Bold Italic


comment:
There's a space before first word in the second answer "This particular repair falls.."


comment:
how about making the animated words in Imago, too. I think there was a screen a little while back that was similar, change it there too.


comment:
2 spaces after the word Click in the green directions in left bar


comment:
Regarding MSDS, we might want to reference SDS, since this is the new format all MSDS are being converted to.


comment:
For the e 602, replacing the ProCell M bottle requires replacing the associated CleanCell bottle as well.  These are replaced as a set.


comment:
For question #6, change to:  If you have one test affected on a single measuring cell on the cobas e 602, ...


comment:
For question #7, add: if replacing ProCell M, replace the associated CleanCell bottle as these are replaced as a set.


comment:
The responses seem weak. (Which is fine for 1-2 of them) The responses does not exude a lot of confidence to the customer.  There should be at least one strong response.


comment:
The audio and character seem to go together fairly well.


comment:
For the pop-up slide for this bullet point:  'Tap here to see what information you need if you have a chemistry or immunoassay problem', please consider changing the information to provide to Tech Support for the statement 'Control results from the last few controls performed' to Control results for the last one to two months.  Tech support and Global actually need more control data in order to identify trends or shifts in control recovery.  Thanks


comment:
Regarding the pop-up slides for both of these bullet points: Tap here to see what information you need if you have a chemistry or immunoassay problem.
Tap here to see what information you need if you have an instrument problem, please consider changing them to the information provided in the Quick Reference card, "Customer Information Checklist", on USDIag.  This will provide consistency in our documentation.  Thanks


comment:
For the Troubleshooting Scenarios pop-up slide, first scenario, change the word packs to pack.  

Also, consider changing the first sentence for the Solution for the first scenario to: Check the TSH reagent package insert.


comment:
For the next to last Troubleshooting Scenarios pop-up slide, change the second sentence for the Solution to: Then, check the R1-B and R2-B probes and syringes.


comment:
Insert the word 'manually' for the following bullet point: You manually install them when there is no electronic barcode...


comment:
Mention when working up an antibody to only change one variable at a time.


comment:
Instead of lot number being secured tightly to slide. State ensure entire label is firmly attached to slide


comment:
Change lot number is tightly secured to slide to ensure entire label is firmly attached or pressed onto slide


comment:
In demonstrate: load a roll of labels and a roll of ribbon


comment:
Run slide heater temperature verifier slides


comment:
Change wording in daily maintenance: clean drawers to perform cleaning run


comment:
When performing a decontamination procedure, should any reagents other than LCS be saved and placed back into use on the instrument?  NO


comment:
Review wording "This screen introduces this course as an overview of cobas IT 1000 . . ."

Please use: "This course as an overview of cobas IT 1000 . . ."


comment:
Remove comma from "I install and maintain the cobas IT 1000, and"

Second part of sentence is not a complete sentence; therefore, the comma is not needed


comment:
Change second sentence to "and complete other keys tasks"

We should list the other key tasks as examples to add clarity


comment:
"Install to Go Live" is missing description


comment:
"After Go-Live" is also missing description text when user clicks


comment:
I would change instruction to "Click each green arrow to learn..." to keep it simple.


comment:
Change "First" heading to "Orders are Entered" or something to be consistent with the titles of the other pops.


comment:
Could the Rules Testing tab glow or flash or something? I couldn't see the blue outline when I got it wrong.


comment:
In note icon descriptions remove "note icon" and capitalize Important.


comment:
Remove "or cobas e 602" from Instructions


comment:
VENTANA reagents come in pre-filled dispensers. or ...plastic, pre-filled dispensers. or ...come pre-diluted in plastic dispensers


comment:
Under Registering a Product, Tip regarding non-VENTANA products should read:
Although this system does allow use of non-VENTANA products, these products must be logged manually and put into a bar coded user fillable dispenser.


comment:
What would you think of coming up with some icon (computer, robot, something) to represent virtual/dry testing? That topic seems to come up a lot. I was thinking that you could introduce that icon on this screen and then use it throughout by having it appear anytime you're telling them to test virtually. Maybe Sarah could do the same? Nice to have, but seems like it might be useful!


comment:
Nice to have, but can Dave change poses based on your answer. He was still smiling and waving at me when I got wrong, like he didn't care.


comment:
The screen says fail conditions, but Steve is saying pass conditions. I think this is really pass, isn't it?


comment:
I like the way this works! This is something you can definitely use repeatedly. I would recommend outlining the drop area, just to make it clear where it belongs.


comment:
I think we could add a little visual interest to this page. Would change "You should" to "You should test" and then have the test items appear in individual boxes (could do a row of 3 and a row of 4). Maybe the box has a little checkmark in the upper left corner (visual indication of passing a test).


comment:
I feel like instead of just a reminder of all the things you need to test, maybe this should be an activity where they have to recall all these items. You've hammered these points home pretty well throughout the course. It seems to me like they should be able to remember these (with some guidance). Just a thought.


comment:
I wonder if we could incorporate a little analogy tie here. Dry testing is like the beach; wet testing is jumping into the ocean (or something like that). I could see a good visual...


comment:
The comment I made earlier about making the list of things to test more visual also applies here (and I think I saw one other screen where you could implement).


comment:
Need to update variable for the course title on the Help screen.


comment:
Common issues that happen during a run: 1. Slide misalignment, 2,could not acquire ownership 3. The following automated fluidics instrument bottles are not full: proceed anyway? 4 Waste level is too high. Please empty it


comment:
Regular preventive maintenance is performed by a Ventana Field Specialist. Preventive maintenance is scheduled based on time and number of slides processed. The most common interval is 12 months and 12000 slides. The customer will monitor the preventive maintenance schedule on the instrument software and call Ventana CSC to schedule when a Preventive maintenance is due.


comment:
Waste containers can be pulled and dumped while the instrument is running? TRUE
Once a slide has misaligned during a staining run, the user can open the drawer, reposition the slide and close the drawer to have slide continue to be stained. YES.


comment:
Resolve common issues: When you have loaded an antibody, but the instrument is giving an error that antibody is not loaded. 1. Ensure correct label/protocol was chosen 2. antibody may not have been registered prior to loading on instrument. 3. Verify protocol matches the antibody loaded.


comment:
What's next for participants: Demonstrate how to inspect Ventana dispensers for fluid level at tip and removing possible clogs. Demonstrate how to bring fluid down to dispenser tip without losing a drop.


comment:
Common issues with dispensers: Improper storage resulting in 1. Reagent evaporation 2. Dried reagent at tip creating clog.


comment:
Failure to inspect _____________ prior to loading on instrument, may result with a single or multiple slides with no staining.     ALL Ventana Dispensers.


comment:
What's next for participants: Good for super user and Daily user to know:  Have trainee change out labels in the EBar printer and reset in the SLS Options. Have the trainee re-calibrate


comment:
What two areas should be looked at when the error "Bulk fulid reservoir failed to fill"?   A. Ensure that bulk bottle is plugged all the way into the quick disconnect fitting and the bottle is not cracked on the neck B. Bulk reagent bottle is not empty.


comment:
Identify and resolve common issues: 
1. Labels continuously feeding: initialize the recalibrate function (Gap/black mark sensing)
2. No print on labels: Check loading of the ribbon
3. Poor print quality: ensure cover are properly closed, clean the print head


comment:
What can you press on the EBar printer to pause a print job in progress so you may realign your labels and press again to continue?   The Feed button


comment:
When removing the used ribbon from the EBar printer, you will not throw away the Ribbon rewind paper core? True


comment:
in this section, we need to remove the Page x of x. Instead, per the template, there should be a progress bar to the left of the back button.


comment:
just so we don't have speech bubbles on every screen, lets get rid of the one here and just have the text.


comment:
Erika needs to provide the setup for this activity. She's out today, but reach out to her tomorrow and get her to write the opening.


comment:
could I get a red X next to the wrong ones in the drag and drop?


comment:
let's add player buttons to the video player window to make it more obvious what they're looking at.


comment:
the dropdown menu needs to be updated. Still says "Value of EXCEL" in the window.


comment:
take the directions out of the speech bubble. It will give us more room for text because I bet we'll need it.


comment:
Make the popups full screen and add the images I posted to Basecamp please.


comment:
Instead of big green checks, let's just change the button state to grey. We typically change the state rather than adding checks.


comment:
on the main screen, after all three popups are closed, the directions need to update to say click next to continue.


comment:
get rid of "Introduction" in the screen title of this page.


comment:
Extra space between cobas and 8100 under USDIagnostics.Roche.com


comment:
Ha-Trang's right, if they have already watched, shouldn't replay


comment:
Can we have a pull quote or two before the audio button comes on screen to help keep interest?


comment:
At the end of this video, I'd like a little more of a transition statement (just onscreen text is fine) to help them know what they rae going to see on the next screen. Smoething like: On the next screen, you'll learn more about how the cobas 8100 automated workflow series communicates within your lab.


comment:
For step 4 - Let's include what is being communicated. So something like: "Fourth, the middleware tells the cobas 8100 automated workflow series how to prepare the sample for processing, including whether to create an aliquot or which analyzer to send it to.


comment:
The layout of these boxes, the little animations - all really great! I like how this screen turned out!


comment:
So - just double check your "sections". I think each section should be all of what's in that module. For example, the IPB section should include the holder and the input buffer. Does that make sense? I am assuming it shouldn't make things too long, but let me know if you think it will.


comment:
On ACU Module - I don't think you need the bottom bullet - or you bullet both points


comment:
So, overall, I think the intro to the sections goes on a little long. I think the way you programmed it and set it up is GREAT, just it's long. I'm not going to make any changes at this point, but want to call it out for Roche to think about how much detail they need to get into at this point.


comment:
Can you have your Mr tube note come up after the first two text boxes do? That way i'm not trying to read and absorb so much at once.


comment:
on sample transport pop-up. I think first sentence is missing verb of "has"


comment:
I'd hid the continue button until they have cliecked each team member to read what they do


comment:
A Note for the main menu - I think we'll end up with a fifth button with the workflow scenarios when they get added in.


comment:
Or maybe the learning agent changes poses?


comment:
I agree, this screen is nice, and the unexpected audio in step #1 is great! ...but then I want audio in steps 2-5! Totally a nice-to-have, maybe in a future iteration you could add clips to the others?


comment:
The audio icon: at first, I thought this would act as a mute button, then I realized it's just showing that there is audio playing. Since it's not a button, maybe always keep it in the same spot at the bottom of her lab coat or something - putting it on the opposite side of the screen makes it feel like a button.


comment:
It's really 3 bullets, all need a bullet mark


comment:
Now seeing this screen with two bullet-less bullet points, I think you just need to decide if you're going all bullets or bullet-free.


comment:
Learning agent fades right before pose change - I don't think the fade should be there, right?


comment:
Boy, for an amateur, your voice talent is really outstanding. Good choice.


comment:
I kiiiinda feel like the learning agent needs to appear on this screen, at least at the beginning of her speech? It's your decision.


comment:
Tube's quote: delete "on" (recap what just happened)


comment:
I clicked the replay button... does it do anything? I think it just made the popup box go away - I can't re-click any of the checked modules or anything.


comment:
Since there is not a "two tries only" policy, maybe the incorrect feedback should include a hint (or the correct answer?)


comment:
cobas is not in bold in some of the popups


comment:
Also, if I click one of the popups again, the text changes back and forth from green/gray/green again, etc. I think once you click once, it should stay gray.


comment:
I don't think the try it again button is necessary - I didn't "try" anything, plus, can't you just make the "meet the team" button appear without fading the rest of the screen?


comment:
So, the course looks great, really clean. One overall comment: I sit here a long time before I actually DO anything. The videos do help to keep me engaged, but it is still pretty passive. There's so much info here, but without having to actually think about it, I'm unlikely to retain. One suggestion for adding some interactivity is to maybe throw in a multiple choice/matching/etc in a few of the recaps? Or, maybe the Learning agent poses a question every so often during "Explore the stations," to reiterate what she just said?  Food for thought...


comment:
I'll send you a screen shot, but the boxes on this login screen are still misplaced. The image I send is the layout we need.


comment:
Resources screen has still not been updated.


comment:
Edit not complete. Please see basecamp message for change.


comment:
Edit not complete. Please see basecamp message.


comment:
Feedback: I believe the table on this screen still needs to be updated to the one with the bullet points instead of the columns that I sent you earlier this week.


comment:
There appears to be an extra "A" at the beginning of the sentence under the title.


comment:
The drop down menu still says, "EXCEL Program Tools Introduction." I believe "Introduction" should be removed here as well.


comment:
Course Completion Screen: Still says "End of Course Assessment." Please make all updates for this screen per Kristen's notes in the previous feedback document.


comment:
course certificate - wrong title in the top nav. Also provide feedback doesn't work.


comment:
instead of full excel, self-excel, etc. the white boxes need to updated to match the red.


comment:
Again, we're going to need way more space in those white boxes for 3-4 sentence descriptions. It would be helpful if the client could get a sense of that from the proof.


comment:
Scale is lots better, but we need to label the clickable people - distributor, assessor, other stakeholders. That will make it more clear they're clickable.


comment:
Nope, liked the red box that you got rid of what. See attached image for the issue with the popups - it's a grey line that is showing up - you might have wanted to clarify this edit before you made it.


comment:
distributor popup - last "Question" bubble is still missing the Q.


comment:
the first card in the exercise was clear but the rest are still pixelated.


comment:
Can we add a border around each of the tool images? They seem like they're floating a bit.


comment:
These dragable items need to be updated. change "Do an online search" to "Collect documentation for a future assessment".


comment:
Change "Wait until an eval comes up" to "Reach out to past assessment teams to learn more"


comment:
change "read the resources" to "review the resources"


comment:
change "Contact Cummins management" to "Contact your lead assessor with questions"


comment:
I believe you should have reached out to Erika to get the re-writes of these, but I went ahead and just did them so they would get changed.


comment:
can we make "Other" say "Other stakeholders" please?


comment:
correct directions "continue" needs lower case C


comment:
What can happen if an EBar label is placed on a wet slide?  It can prevent the slide from sticking and can cause label to curl.


comment:
Common EBar system issues;  failing to reset labels and ribbon in the VSS SLS software


comment:
Identify common issues: introducing Tap water into the decon process, not deconning Bulk fluid carboy's every 90 days, Not rinsing previous bulk reagent out of carboy and spigot before making new, Saving and reusing bulks after performing decon.


comment:
Have trainees know where in the software to locate when last decon was performed and how to locate  if instrument is currently due for quarterly maintenance.


comment:
Would Question number one be contradicting our stance on package insert protocols a bit. This is a bigger conversation.


comment:
Can we add something about the Hydrophobic cover on our labels being critical to the chemistry of our assays?


comment:
insert image of a catheter on the screen, adding a note that the image isn't final.


comment:
for maria's chart, remove all text and just say "Patient information for patient two."


comment:
Align rollover text on Your entrance process to the same x coordinate and rollover text for the other 2 buttons


comment:
How about changing Nicki's pose a few times to also help with adding some interest while the audio plays


comment:
change opening text to say "This screen includes information for making a decision about the pump size and location for Maria."


comment:
directions shouldn't be all bold after I close the print popup


comment:
This page is still incorrect - I've made a screen shot.


comment:
Incorrect Feedback, EXCEL Assessments activity: The proper matches should have shown up with the incorrect feedback. However, they did not. I will attach a screenshot so you can see what I saw when testing this.


comment:
Lead Assessor Popup: For some reason, the title in the popup now says, "Distributor Introduction" whereas it should say, "Lead Assessor Introduction" here. In addition, please update the blue directional text to say, "lead assessor" as well (it still says assessor).


comment:
Distributor Popup: Please update the blue directional text to say "distributor" here as well.


comment:
Second card: The card is showing up as blank now.


comment:
Feedback: Could you move the blue directional text down slightly? It's nearly cut off by the table now.


comment:
There will only be one MWP transferred to the z480


comment:
Same edit as Amanda - through the mucous membranes still isn't visible.


comment:
Edit remains - remove sentence You can tell it isn't blood.


comment:
sharps popup - the container bleeds over the bottom of the popup. Please fix.


comment:
We will need to update the incident report in this video when we get it.


comment:
the supervisor's label keeps appearing and disappearing as I click. Please make sure her coat says supervisor.


comment:
q in question still bleeds into the blue. Can we adjust a little?


comment:
the certificate itself - avoided is spelled wrong. D'oh!


comment:
The pipetting arm uses eight pipetting channels. 

The pipetting arm moves left-and-right (x-direction) and picks up the required number of disposable pipetting tips, aspirates, dispenses, and mixes the liquids, and then ejects the used tips into the tip solid waste bag.

Each air-displacement pipetting channel can move forward-and-back (y-direction) and up-and-down (z-direction) during the pipetting operation. A disposable pipetting tip is picked up by each pipetting channel at the beginning of a pipetting cycle.  Aspiration and dispense is achieved by air displacement. The pipetting tip is ejected into the tip solid waste bag at the completion of pipetting for that cycle


comment:
The autoload unit consists of the autoload tray and the autoloader. The autoloader detects waiting carriers with their tubes and containers and scans the barcodes. The autoload unit is used to automatically load carriers onto the instrument. The carriers are inserted by the user into their designated position on the autoload tray. The correct loading position is indicated by a blinking LED on the LED bar above the autoload tray.


comment:
The carriers are inserted by the user into their designated position on the autoload tray. The correct loading position is indicated by a blinking LED on the LED bar above the autoload tray.  (this text is on the autoloader as well, may not need to be)


comment:
Disposable pipetting tips with filters are used for pipetting of all liquids during sample processing. Tip carriers hold up....blah, blah


comment:
The deepwell plate is used to process the samples. The deepwell plate is placed in the plate carrier on position 1 prior to a run. The deepwell plate is barcoded and designed for one time use. The cobas 4800 software tracks the use of the plate and rejects previously used deepwell plates.


comment:
The microwell plate (Amplification/Detection) holds the processed samples mixed with working master mix reagent and is used for amplification and detection on the cobas z 480 analyzer.

The microwell plate is placed in the plate carrier on position 3 prior to a run. The microwell plate is barcoded and designed for one time use. The cobas 4800 software tracks the use of the plate and rejects previously used microwell plates.


comment:
The reagent reservoir carriers hold the reagent reservoirs. The reagent reservoir carriers are available in two sizes:
"	200 mL reagent reservoir carrier for 200 mL reservoirs
"	50 mL reagent reservoir carrier for 50 mL reservoirs
The required reagents are poured into the reagent reservoirs which are then placed onto their dedicated positions on the reagent reservoir carriers. The reagent reservoir barcodes must face to the right of the carrier.


comment:
On CT/NG description add STD at the beginning


comment:
At the beginning add Genital Warts. YUCK!!!!


comment:
The p501/701 is a longer term storage solution.


comment:
Should we show the single sample holder instead of sample tubes?


comment:
The AOB does not have black windows in the front anymore.


comment:
Should the answer be?

When the first 5 positions of the tray are found empty.


comment:
That's right.  After detecting the first 5 positions are empty, the IPB module assumes the tray is empty.


comment:
Samples cannot go to the IPB module from the OBS module automatically.


comment:
Since the system can perform a 'recap' of the sample, perhaps a better word could be 'review' the last slide...' etc.


comment:
This seems a little long.  At the end it shows a sample being retrieved but it does not mention it in the text.


comment:
Maybe compare the number of tips it holds as well?


comment:
I would remove that a FAS is a TSR.  I would input that the FAS is part of your local support team.


comment:
I think we should point out the folks who are the local support.


comment:
In the intro the system is referred to as the cobas 8100 "automatic" workflow series.  It is cobas 8100 automated workflow series.

There is a line that says samples can be sorted and stored for offline testing - please correct to archived or sorted for offline testing.


comment:
The statement that the "input station is a mandatory component" is incorrect.  The Input Buffer is mandatory not the other components.

Also when describing the system, please refer to the modules by name not acronym.  You state the input station is made up of the IPB, ACU and DSP - to ensure people know what you're referring to use the actual names, Input Buffer Sorter, Automatic Centrifuge Unit and Destopper Module.


comment:
You reference the sample stocker unit and state it holds empty single tube holders, but the picture is sample tubes instead of the holders.

The IPB sample trays are not just for "routine samples" - STATs can be loaded as well.


comment:
The destopper can decap more than just flexcaps and screw caps.  Rubber, hemoguard, push caps, flexcaps and screw caps can be removed.


comment:
There should probably be a colon between When We Work Together and Posting Internally. Also, could we put the word "Internally" in red? I know it's not standard, but we're trying to differentiate between this and the next process - I think it might help.


comment:
You can see the drop shadows of people's bodies below the red line of the popup box.


comment:
Same edit on the title with the colon and making "Externally" red.


comment:
The "Find" popup box doesn't disappear when you click the other ones.


comment:
Need to update Help screen to have Resources button and blurb in it


comment:
The course should go back to the map every time, and completed ones should be checked off. (I don't think this needs to be dynamic programming; we can just do a version of the map in each chapter since they have to go through linearly.)


comment:
The animation for #4 was different than the rest (most slid in from left; that one kind of pixelated in).


comment:
There's a little black line along the right side of the video


comment:
I think the words the hiring manager and Line HR are saying should be in talk boxes; this would then be similar to how it looks in the timeline activity.


comment:
Use the versions of these two guys from the previous vid where they have the blue pattern background (headshots)


comment:
I think the cue point is broken; I can't get past the table...


comment:
What font are the job labels and the timeline labels in? They look a little off to me


comment:
Universal edit: On the select activities, instead of having the green circle with a check fill the space, I think it should just be a gray circle. The green indicates that the answer is correct (which isn't always true).


comment:
Again, use headshots that are in script of these people with the blue pattern background


comment:
Remove the outlines on cells, it will look cleaner NICE TO HAVE


comment:
For Experienced Professional and COllege/University - inside each of those popup boxes, the box should be labeled "PROFESSIONAL" (you could make it a gray header that runs the length of the box). On the internship and coop ones, those boxes need to be labeled "STUDENT"


comment:
#4: add a comma after "Human Resources representatives"


comment:
Map screen with "Did you know&?" - the parenthetical text - get rid of n on does


comment:
Let's have the directions say "Click the computer monitors..."


comment:
I think we need a cue point after the 3 main perspectives.


comment:
Table - Hiring Manager and Line HR Responsibilities - lighten up the gray a little on rows 1/3/5/7/9


comment:
Missing the click next to continue directions at the end.


comment:
Cummins Connect screenshot screen - the titles don't match those from the script; missing text below computer "Find guidelines on Cummins Connect."


comment:
In script, the next screens after video that ends on Cummins Connect screenshot are 2 screens with questions with the black woman in red shirt. don't see those here?


comment:
The words "Right People Right Skills Right Place Right Time" are also supposed to be on this screen.


comment:
I see now that these screens are in the right order - but somehow i got to this screen after clicking next when the video ended. Went through again and it worked correctly though - not sure how that happened.


comment:
First sentence should say "Recruiting for HR" instead of "Introduction to Human Resources"


comment:
#4, sub-bullet 2 - missing o in verification


comment:
Should not have an apostrophe on Cummins


comment:
The ethics-based culture dropdown doesn't work for me - I'm unable to select a number


comment:
Remove directions about rollover on this screen as no rollover state.


comment:
The feedback font on this screen (the correct feedback specifically) looks different from the rest.


comment:
Check the feedback - I thought the initial question was about wicking but the right answer to this one is about fixation.


comment:
When you mouse over the Sound Icon, the arrow turns to a hand, indicating the button is clickable.  Need to turn that feature off.  Only found this on this screen.


comment:
Just noticed on this screen but the bullets are still round.  Should be square


comment:
The way the talent pronounces the word "mortise" is distracting.


comment:
I think we need to change the cover of the Course Summary.  I will allow Dawn to comment.  I can provide a template that we use for our student booklets if she agrees.


comment:
I will try to get a better quality image for this one. It seems kind of grainy.


comment:
For the correct choice, I would suggest "The slide had too short of a wicking/drying time." just in case wicking isn't a familiar term.


comment:
Dialog regarding "all of these settings are important" would be more accurate to say "all of these recommended best practices are important"


comment:
Instead of the slide at the bottom, can we use the infographic being developed for the VENTANA HE 600 system Basics course? I'd like to see that in this course, too, so we can continually demonstrate the tools & resources available for the instrument.


comment:
When I'm on the "Quick Course Setup" screen, the "Introduction" box on the Table of Contents to the left is filled in - which would typically mean I'm on the "Introduction page", which I haven't visited yet.


comment:
Should the title be "Distributors", instead of "Distribution" - for consistency?


comment:
The design of this does not match the others; they have a light grey background, this has a white one.


comment:
I get to help close any potential gaps where there is room for improvement which is great - Assessors may or may not be involved in closing the gaps. It's the Regional Channel Management's responsibility.


comment:
Where in the timeline do we explain that the HM needs to go into iRecruit, select a GPP, create the 30 percent, etc. Also where do we show a new HR person the HR approval matrix for a new internal position?


comment:
the animation is not broadcasting smoothly on my computer, have to press and "play" button everytime to review pages.


comment:
In the 2nd page( who is invovled-recruiting occurs all over the world), no China/Asia displays


comment:
the process introduction is a bit too general. In "get started", suggest to mention iRec process.


comment:
in the 3rd review process, there is still " I review candidates in iRecruit". Giving this is external hiring, is this the right process description?


comment:
the background color of grey looks not very nice and clean


comment:
you can eliminate this page all together. The activity after it replaces this one.


comment:
If we can, instead of making them try again, just let them move on after you bring up the right answer. Add to the feedback "Knowing the steps of the process helps the process run smoothly. We'll spend most of our time today focusing on the details of writing good requirements."


comment:
Let's put the purple box up before the ! they can click.


comment:
Change info from behind the "i" into a callout box that is visible onscreen. Use either the I icon or an ! icon.


comment:
This gave me the correct feedback when I picked the answer on the left - which was the incorrect option of "lots of tests per shift."


comment:
Certificate didn't open when I clicked the button. I know it won't populate with my name/date, but I think we probably need it to open.


comment:
If at all possible, can we stick the provide feedback on the video screen?


comment:
also on the video, can we include the player window (play pause, timing bar) so they can replay if they want to watch it again?


comment:
Processing: Larger samples should also read approximately 12.5 hours. I have seen some sites with 13 or more hours processing and did not report errors.


comment:
If you have a longer drying time than the recommended, it doesn't result in poor staining quality, but it will impact workflow, turn around time, and counter space around where they work.


comment:
Water Bath Temperature - Cold: This picture isn't right. It is a picture of slides on a Symphony tray that have been dried in an oven. We need to get a picture of tissue placed on a cold water bath, or a microscopic picture showing large amounts of folds/wrinkles.


comment:
Wicking/Drying Time - Short: This will also attribute to the slides being too wet and not properly adhering to the slide. If the tissue moves or lifts then it can trap stain under it and could cause staining inconsistencies which may appear as a gradient being darker where it was most wet. Or since it didn't adhere the tissue could fold and trap stain causing difficulty in reading the stain. Tissue not adhering to the slide could also cause the tissue to wash off completely, which would mean you have to cut and run the sample again, increasing your workflow, etc.


comment:
Question 3 of 14: The color of the tissue on the slide was adjusted to where it looks more like inconsistent staining. Once hovered over, you can see the parched earth picture, but it doesn't match the slide. 
The reason this is an issue is because grossly (looking at the slide without hovering over) it looks like inconsistent staining and/or stain trapping, which can be attributed to wicking time is too short (one of the choices).


comment:
Your turn on embedding paraffin temps too hot: Can we have a picture of what a properly embedded block looks like when you get the selections right? Jumping from a cloudy block to a microscopic image seems like too big of a jump.


comment:
Daily User and Superuser Training Topics are switched


comment:
Change directional text to "Drag the 40mL pump to the lower left quadrant to move on."


comment:
Move Market Participant 1 and 2 gray boxes down a pixel or two so there isn't space between the bottom of gray box and top of patterned UI bar


comment:
Two fold-- 
Could be a more definitive tonality on the scenario is one way to go 
Same tonality,just different words (How it currently sounds)


comment:
Fix the 3 bubbles at a time showing in the beginning!!!


comment:
Reset the form variables on the page previous to this so that if they visit the page again things aren't autofilled.


comment:
add the modules, and maybe have them check off, then zoom into "every record" and continue from there.


comment:
Just confirming that your own comment includes all the descriptions when they roll over the modules, even though only module one is clickable.


comment:
In the rollover, change the word "file" to "NCP"


comment:
Really weird thing - after I close the record, the 1/2 drop down box is still visible


comment:
Check the programmed correct response - I selected the correct 4 PLUS SSN, and it still said it was correct.


comment:
These screens are so improved with the checkmark and a little sequencing. Good ideas!


comment:
In last simulation screen, there should be 1 extra step of updating the IEX indicator - see slide 26 of the script.


comment:
"Decide" question on popup screen needs to be updated to "Can you update the existing record, or do you have to create a new one?"


comment:
Just for clarification.  The middleware sends the test orders to cobas 8100, but its the programming at 8100 that determines how the sample is processed?


comment:
Popup screen: Verification date should be blank


comment:
Verification date should be blank in the screen.


comment:
Speaker needs to state module names and not use acronyms.


comment:
I entered several variations of 203 W. 60th St. in address field, and it wouldn't let me proceed, so I wasn't able to check the rest of the entry fields.


comment:
The Holder Stocker and Input Buffer are reviewed together but on replay only the Input Buffer part is included.


comment:
Sorry this is so nitty gritty... On this screen, Ver. Date for the top record should be 11/14/13. 
In the bottom record, Source Code should be "D," Ver. Ind. should be "N." Thank you in advance for not hating me for this.


comment:
Add an actual question to the blue box.(That's my slip up.) How about, "What should you do first?"


comment:
This screen (leftover from NCP 1) should be updated to: "Sorry! The correct record is the one with the same name as the company remitting payments."


comment:
"Recap" may be confusing.  Maybe use "review" or "Detailed steps"?


comment:
Edit option 3 to read "Update the IEX Indicator."


comment:
I'm sorry to change course, but I think I'd prefer to abandon the "select two" the way we did in the other scenario; this screen is really crowded. Delete the green prompt box. Edit the question/instructions: Other than calling the employer directly, how else can you confirm if the NCP is employed there? Select the best way to confirm employment."
Replace option 1: "Search the NCP's social media pages for employment details."


comment:
Check alignment of text in the top two boxes.


comment:
Update "Decide" text in the popup: "Is there a wage record available for Applebaum's restaurant?"


comment:
In popup, update "Decide" text: "What decision should you make based on this information?"


comment:
Update employer quote: Please dont send me any more paperwork for people who no longer work here!  Negate inactive records quickly so they dont become MY problem.


comment:
Nicely put together.  Simple and easy to understand. The examples and audio bits underline desired behaviors.


comment:
Replace Connie Co-worker image with Edward Employer image.


comment:
Remove the blue box altogether - insert the "Play" instructions at the bottom of the white box.


comment:
Edit "Decide" text displayed during demo: "WATCH: Is there an existing record for Lotsa Pasta?"


comment:
Thank you advance for not hating me... There's one screen missing from the demo. I'm creating it. I'm sorry!


comment:
In question text, add comma after employer.


comment:
The FAS also will be the one to program the system according to information provided by the LPC


comment:
Edit intro text: "Good work! You need to create a new record for Lotsa Pasta Co. in all of the NCPs cases."


comment:
This works like butter! I like it. One mistake of mine, and I'm sorry (again). Please change the City/Zip to New York City/10022.


comment:
Once I "won," it looks like the "Great Work" box is transparent? I can see faded gray text behind.


comment:
Only Case #1 highlights when rolled over.


comment:
Cases 2 & 3 checked off/went inactive after I finished case #1.


comment:
Update the answer options & feedback - see slide 57 of script


comment:
Edit the scenario: "On December 28, 2014, you review a case that has a verified WRS record for XY Zipper Company.  Since payments have stopped, you suspect that the NCP no longer works for XY Zipper Co. How can you check the employment status?"


comment:
Update this page - see slide 59 of script.


comment:
Unless these are customers that aready have a p501 , other customers may not know what the capabilities are of the p501


comment:
Overall, the first part of "following" the sample is very good. The modules need to be spelled out , i.e. RSF is a restopper/recapper , AQN is an aliquotter, etc.


comment:
This section doesn't advance or let you go back and select another "difference" between the MPA and 8100.If you click on "back" it takes y0u the the last section which is the workflows


comment:
Will the Operator training also cover maintenance on each of the modules? Overall , I really like the presentation.


comment:
The X on the water popup disappears. It's only there on the cold water screen, making it a bit hard to close :)


comment:
Instead of checkmarks, can we have a state where the the image is greyed out?


comment:
For the rest of the popups, take out the text. Instead just say "info on Microtome Thickness" etc. Don't even have to have the arrows clickable.


comment:
Can we make the back/next buttons part of the course? Maybe on that lower black line?


comment:
I also think we need a HOME button. That way they can go back to the menu. Maybe put Provide Feedback at the bottom of the screen and add HOME in top nav?


comment:
Resource guide is already open but I am forced to open it again.


comment:
Minor: When you tab from the employer field to the Address field there is a yellow box that appears before you reach the address field.


comment:
Actually, tabbing does not work for all the fields and there are multiple yellow boxes that appear if you try to do this.  Our previous system used tabbing, so staff may try to tab to the next fields.


comment:
Since we have the script for this, can we add Note to Roche: Click the video to see the script for this video. ? then have the script be a popup.


comment:
I really want to be able to do this activity again, but I can't. It just keeps the feedback page up.


comment:
I think we help with the meters. Maybe Matt K can make them as images? right now, the text kind of overlaps some of the hotspots... it's hard to figure out where to click.


comment:
Can you add directions on what to do to the main screen? Like it was the 100% done page?


comment:
When they hit continue, let's bring up a another full screen popup, with a question. "Are there any instances when the answer for any of those variables would change? Would you want to include multiple rounds of this activity to account for the variations?"


comment:
Let's shrink the text size in the note to roche please.


comment:
The X actually seems to float from page to page on all of these.


comment:
change the note a bit "The marketing video from global that shows how a slide moves through the system. BLP to create narration to add to the clip."


comment:
Provide feedback disappeared on the previous page (the question). one thing to add is a note to this popup - Note to Roche: We have created a round of this activity for every variable (water temp, parafin, etc.). Can you confirm the learner will be able to visually see a difference for each?"


comment:
Once I've gone through the question once, I return to the screen with my answer filled in. When I click what I previously answered, it pulls up the "correct feedback" screen and the Next button. But when I click Next, I wind up at the same question again. It's kind of a loop.


comment:
One last global question: Are these the new slides from Matt? Want to make sure they look "real" enough for our reviewers.


comment:
Static computer screen image is lower than the image at the end of the animation. (Watch at end for screen to inch downward)


comment:
"Open the QRG button" does not currently open a popup window.


comment:
Text edits to the Section 1 static slide:
1. Replace employer detail screen with "Respondent Employer Detail screen" 2. Bullet 1, capitalize indicator  3. Replace paragraph 2: "Use this information to better understand what the record is telling you."


comment:
Section 1 audio slide - first time I arrived at this screen, audio did not play. (?) When I clicked forward and then back to this slide, audio played.


comment:
Add audio/speaker icon and replay button to narrated slides.


comment:
Text edit to the section 2 static slide: "Source codes show where..."


comment:
Section 2 narrated slide: Nice to have edit: expand green highlight box to include source code column.


comment:
Section 3 narrated slide: Red highlight box should be around employer name/address. Should also add a box around source code box.


comment:
Check the audio settings - may just have been my personal internet connection, but audio failed to load the first time for every video clip.


comment:
Un-underline "client's lives" - that usually indicates hyperlink online.


comment:
Nice to have - I'd like the final screen in the video to stay up a little longer if we can. It goes by pretty fast.


comment:
When they are through all of the slides, add instructional text: Click the Next button to continue.


comment:
Once I've visited a module, I should be able to go back to it if I want to.


comment:
Can these buttons/options be vertical stacked up in stead of horizontal? It'll help reducing the big empty space below.


comment:
Need to mention the workflow scenarios (if the information stays in the program).


comment:
Need to determine the proper pronunciation of the 8100. Will discuss at meeting with marketing.


comment:
Need to use proper terms for the cobas p 501 and cobas p 701 post analytical unit,


comment:
Need to add COBAS P since the 501/701 is mentioned in the intro video.


comment:
Will this be the final audio? We can hear the speaker inhaling before speaking.


comment:
Need to tell them to select 1 first - need to tell them to go sequentially.


comment:
Need to check with marketing on if it is Roche Middleware Solutions or Solution


comment:
Can the picture point more to the loading drawers of the IPB?


comment:
Change middleware to Roche Middleware Solution. Will confirm whether it is Solution or Solutions.


comment:
middleware sends down the test orders. From the tests that are ordered, the 8100 determines how to process the sample. Becky will check on the correct phrasing and will discuss at the meeting.


comment:
need to rephrase "could be to be". Maybe something like "Fifth, the cobas 8100 prepares the sample and sends it to be processed at a connected analyzer, sorted for offline processing or archived."


comment:
Need direction to go to Explore the Stations. Maybe have a pop up window once they select #5?


comment:
Would like ability to pause when the learning agent is speaking.


comment:
Again could hear the inhaling of the learning agent.


comment:
We think the AOB info should be removed. This becomes too much information for the learner.


comment:
Change last bullet point to something like "Checks that the cap has been removed" instead "Checks optically"


comment:
Would like the Play Previous button to disappear when the question is displayed.


comment:
Becky and I were fine with wording. Can discuss further at meeting.


comment:
Need to discuss if additional questions are needed. Maybe true/false for the ACU and DSP?


comment:
Change to "Two BCL modules will be needed--one for each tube type."


comment:
The question auto-advanced while showing the incorrect feedback, instead of waiting for me to click continue. I will check for this to the best of my ability, but please do a global check for this functionality.


comment:
We feel there is too much information covered. Just want them to know that aliquots can be made (the first sentence) and leave the last 2 sentences. Remove the sentences that discuss the 10 aliquots and the 4 tip trays.


comment:
Was on the AQM and selected previous. The Question was displayed. It did not take me to the BCL content.


comment:
Need to discuss with Ashab on AOB add on test capability. Need to verify if this can happen automatically from middleware.


comment:
Need to check functionality of Previous button. Did not work in this screen either.


comment:
I'm guessing this page is simply a placeholder until the videos are completed? If not, please delete.


comment:
Please update the text in the red boxes to, Self EXCEL, EXCEL Lite, and EXCEL Full.


comment:
Second Text Box: Appears to be an extra space between "assessment" and "with."


comment:
Now I have three copies of the desk guide open.


comment:
Second Paragraph: There appears to be a dash at the end of this paragraph. Please delete.


comment:
When you select the wrong answer it does not correspond with the right answer.


comment:
Distributor Popup, Blue Text: Please change "distributors" to "distributor" here.


comment:
Instead of "Return to Menu" can we say "Continue"?


comment:
Please update the activity description per the script.


comment:
Review the EXCEL Manual to understand the assessment process and provide  required documentation. card: There appears to be an extra space between "provide" and "required" here.


comment:
Please update the text in the speech bubble per the script for module 2.


comment:
Should you really choose 4 or 5 - IEX terminated?  Sorry, I don't know the answer but returned sounds wrong.


comment:
Please ignore previous comment. It appears that this page actually just needs to be deleted from the course all together.


comment:
I selected FEIN and received the confirmation that I called the employer and got the FEIN.  Answers a mixed up.


comment:
Mention that you build the employer record and enter the FEIN to avoid confusion with the first option.


comment:
Incorrect Feedback: Please update the four key benefits per the text changes that were made in the script.


comment:
EXCEL Manual Popup: There appears to be a stray "D" at the beginning of the description paragraph. Please delete.


comment:
Please update the grey boxes per the script for module 3. Per the script, there should be a fourth grey box with information in it and most of the text has been updated within the remaining grey boxes.


comment:
Schedule Speech Bubble for Assessor: Please check but, I believe there is an extra space between the end of the first sentence and the start of the second. My apologies as it was that way in the script!


comment:
See Completed Sample Popup: Please update the first paragraph to, "Take a look at a sample action plan below."


comment:
Change store to archive. Need to stay consistent throughout.


comment:
Would like a different question. Maybe "Which module is typically used for offline sorting of samples?" OBS or AOB. Answer is OBS. In the answer window, mention that the OBS is used for offline sorting and the AOB is used for archiving (and possibly add on testing once we know from Ashab).


comment:
I'd make the buttons a little bigger to allow for the same font size as the intro text.


comment:
Need to edit video. Currently showing samples being loaded in tray 8 which is not correct. Also need to edit so that hands don't show since the tech is not wearing gloves.


comment:
Agree with DJ - we think it should be detailed steps since you are not replaying the video.


comment:
cobas x not bolded in incorrect feedback


comment:
During the video, need audio describing what is happening. That way when they look at the detailed steps, they can read the info.


comment:
Will the Back button be in the final program? Would like the learner to be able to go back and watch the video again.


comment:
Need to discuss the cartoon tube. Disappeared when using the back button.


comment:
This is personal preference, but I always like to start T/F questions with "True or False: You load..."


comment:
Would like each module labeled with the initials (IPB etc)


comment:
Option 1 "bounces" when I click it - other options don't.


comment:
Add "The ACU tube handler loads the sample from a single tube holder to an ACU adapter."


comment:
This page is not needed if the information was added on the previous page.


comment:
Add "...placed in the rotor room and the sample is centrifuged."


comment:
Need to check on correct terminology of bucket adapters. Will have answer at meeting.


comment:
Need to edit video. Only need to show the bucket adapters going in and then coming out of centrifuge. Do not the part when it is moving the adapters over.


comment:
The wording of this question "how would the software result this?" is weird - I'm assuming that's a phrase they use? As a normal person, I would say, "What result would the cobas system show for the following:" But I'll leave this up to you.


comment:
Step 1 - change to "The bucket adapters are loaded into the rotor room."
Step 3 - change to "The bucket adapters are unloaded from the rotor room."
Step 4 - change to "The sample is transferred from the adapter bucket to a single-sample holder."


comment:
Would like the ability to go back and review previous modules.


comment:
Both feedbacks say "signal" instead of "signals"


comment:
add "...enter the destopper module (DSP) where the cap is removed and placed in the waste container."


comment:
Step 1 - change to "The sample cap is removed."
Step 2 - change to "The cap is placed in the waste container within the DSP."


comment:
Actually... this is a nice to have, probably not for alpha: Personally, I don't love the menu structure - I'd rather see a list/map of what all I need to check off. For example, I click Automatic Sample Prep, and I see that "Assays" is checked off because I have completed HPV, but I don't see CT/NG until I click assays again... and why would I do that if it's already checked off?? Just some food for thought.


comment:
Need to edit and start video when tube comes down the chute and is labeled.


comment:
Change to "A barcode label is attached to an empty aliquot tube."


comment:
cobas/r-ball not bolded in the incorrect fdbk


comment:
Again, I think the question phrasing ("how would it result the following") is awkward. Also, move the periods inside the quotations in the answer options


comment:
Cobas/ball not bold in incorrect fdbk. ALSO, move period inside quotation marks in BOTH fdbks.


comment:
If we have a review screen, need to break it into steps like the other module. For example Step 1 - aliquot tube is supplied to BCL. Step 2 - aliquot tube is labeled.


comment:
This question is kind of a freebie, doncha think? Akin to "True or False: It's okay if you break laws."


comment:
Edit video - end after the 3 aliquot tips are removed. Need to cover up the tape that is showing on the aliquot head.


comment:
For all questions in this sub-topic, you begin correct fdbk with "That's right," but you don't do that in other sub-topics, so delete it here.


comment:
Add more info - "A aliquot tip is picked up and the aliquot is made from the sample."

Also change aliquoter module to aliquot module.


comment:
change Subtab to sub-tab to match previous usage. ALSO address this issue in both feedbacks PLUS I believe the same question occurs in the other troubleshooting sub-topic?


comment:
Step 1 - remove primary.
Step 2 - remove "which is in a single sample holder" Leave "on the aliquot line."

Need a different picture that shows tubes in the aliquot line.

Step 3 - remove "on the pipetter"


comment:
Line for waste container picture needs to be a different color. It is hard to see.


comment:
The feedback is a little weak here. Perhaps something like, "You may encounter M flags for multiple reasons, including when a run is aborted."


comment:
Delete "That's right/That's not correct" from fdbks


comment:
Would like a better transition. Need a description of what is happening. For example "Now the sample will move to the reformatter if being processed at a connected analyzer." Also it is a little overwhelming to view this configuration. Learner might think they need to go through entire configuration. Maybe only show the connection lines and reformatter.


comment:
The feedback should include the temp it SHOULD be stored at.


comment:
Delete "Correct/That's not correct" from fdbks


comment:
Delete "that's correct/that's not correct" from fdbks


comment:
All fdbks in this sub-topic have "That's right!/Sorry" type comments


comment:
OK, so I am uncomfortable with the relationship between the question and fdbk for questions 1 & 3 for this sub topic, but I'm not sure how to fix it. I don't like that I could give one of the right answers, and see (unrelated) feedback about the wrong answer. Perhaps Jenn has a suggestion?


comment:
Not loving the "Select what's WRONG" question type. It's the only one of this kind I've seen, plus, it's better to reinforce the true stmts than false ones. I'd just flip it so they're selecting what's true.


comment:
Update this fdbk to match parallel question in other troubleshooting sub-topic


comment:
Edit sub-tab to match parallel question in other troubleshooting topic


comment:
Capitalize the word training on the certificate to match the course title page


comment:
redo the order - processing, embedding parafin, microtome, water bath, wicking


comment:
When I selected Play the Next Step, it did not take me to the AOB automatically. It took me to the main screen where I needed to select a module.


comment:
It doesn't seem to be placing the checkmark on the modules after reviewing the info. I reviewed the IPB but it still shows it as yellow.


comment:
This slide needs to be the first slide of the connection components.
Replace" Samples are transported from and to the cobas 8100 via connection lines."
Or perhaps not have a connections section and just mention them in the reformatter section.


comment:
A sample is transported via connection lines to a reformatter that transfers the sample from a single tube holder to a 5 position rack.


comment:
disregard next 4 slides, we have rewritten and will share with you.


comment:
there is currently not a screw cap remover so no RSS.  remove info from slide.


comment:
add bubble that says that the return line is at the back of the 8100.


comment:
a sample returning from the BRF is transported back to the 8100 via the return line located at the back of the 8100.


comment:
Add "and is recapped" at the end of the sentence.  Just call is the restopper.


comment:
take out "depending on what is to be done next with the sample. and take out "IF the next step is"

say" if the sample needs to be temporarily stored, it goes to the AOB."


comment:
edit video to show only a tube to be added to a tray within the AOB and perhaps the tray being moved into the AOB


comment:
OBS should be the only module highlighted.


comment:
change to "The sample is sorted to a specific tray in the OBS depending on the final destination of the sample."


comment:
we were thinking that this would be an optional piece.


comment:
centrifuge:  the 8100 spins at difference times and speeds as well.


comment:
bcl:  remove the word "tedious" . can't make it negative.


comment:
aqm:  maybe say 3x trays for a total of __ tips.
and for the 8100 5x trays for a total of __ tips.


comment:
add on tests:  for MPA add on testing is not automatically processed.


comment:
add an "s" to Roche Middleware Solutions.

Not sure if we can just say Middleware.


comment:
add an "s" to Roche Middleware Solutions


comment:
This persons title should actually be "ITC" IT consultant


comment:
routine operation will be the name of training and not basic operation.


comment:
change the name to Routine Operation Training.
Remove 5-day.
Add maintenance to the topics covered.


comment:
add maintenance to the video library description


comment:
remove learning agent and just have voice.  she is in the way of the reading material.


comment:
In regards to the introduction video:
* MEDX should be pronounced MED-X (say it, don't use the acronym)
* In the example of the Respondent Summary screen, there are two records for Long Island RailRoad.  The local is verified and the system generated lead is negated.  It should be the other way around.
* The graphic that shows the NCP, Employer and CP is a little misleading because the employer does not send payments directly to the CP.


comment:
The Source Code should remain the same (WRS).  The system updates the Verification Indicator to "D" in the original record. This needs to be corrected in the text and the screenshot.


comment:
After opening the resource once, perhaps the user should just be reminded to use it instead of being made to open up the document several times.


comment:
This feedback does not address this scenario.  The question here is about the IEX indicator.  Perhaps the feedback should come from a coworker and say that only updating the Verification Indicator does not accurately reflect that payments are coming in from this employer.


comment:
It's possible to have a WRS record that hasn't yielded wage records yet.  Perhaps we should change this question to "Is there a record that might have wage information?"


comment:
I am not sure this feedback from the employer is appropriate when the user picks "I need to do more research."  They did not say they were going to send another notice.


comment:
The apron makes it look like the woman works for Lotsa Pasta.


comment:
With the negative "facial expression" I would also have his arms crossed.  Helps reinforce "what not to do."


comment:
The voice tone does not change much. Can we change the last one to some rude? 
"You know you're not the only customer I support! I'm running 5 or 6 calls a day and I'm still behind. My manager will have to get involved and figure something out for you!"


comment:
I'm able to click through many of the quiz questions by clicking next without answering any questions. Didn't know if that was ok or not.


comment:
These answers are listed in the correct order each time I take the quiz.


comment:
should the feedback contain the word "of" after the %?


comment:
I would say the first sentence in the feedback is redundant.


comment:
in the feedback sometimes cobas has the R ball and sometimes not.


comment:
not sure if it matters but "4800 System" appears to be a different color here than in every other instance.


comment:
one answer has a period the others don't


comment:
regarding the feedback, should the name of the drug be capitalized?


comment:
Replace Supercuts Mobile App screen shot with SmartStyle


comment:
Remove/Hide "Resources" link in upper right corner


comment:
Replace Supercuts screen shots with SmartStyle


comment:
says "Oh-Supercuts has a mobile app?"  Replace Supercuts with SmartStyle


comment:
Back and next ubttons need to be removed from the page


comment:
I agree with LAura - I think ideally when you click automatic, you go to a submenu page where you see all of this stuff and it checks off as you go.


comment:
system needs to be uncapitalized in the header of the course.


comment:
in your submenu, instrument and analyzer need to be lowercase


comment:
i'm ok for you to leave it as is for now.


comment:
Main menu button isn't working from this page. i suspect also from others.


comment:
Can we incorporate why the answer was right in the feedback?  Perhaps something like "OK! The NCP doesn't work here any more.  I should have changed the IEX indicator to '4' and negated the record.  How did you know that the NCP is no longer employed here?


comment:
The text seems a bit crowded.  Would it be possible to add a little white space between the lines?


comment:
Can we clarify the question to ask which field the participant reviewed to determine that they could update the record?


comment:
"Reference" is misspelled on the Resource Guide page.


comment:
I don't see how the participant could arrive at any answer for this from the screenshot.


comment:
SmartStyle.com (when used in a headline)


comment:
Is it possible to have the Stylist in front of the "FREE" product sign in the background? This sign is a part of the loyalty program which does not apply to all SmartStyle locations. If you can't move the stylist, let's discuss other options.


comment:
:28 and :38 
 Is it possible to have the Stylist in front of the "FREE" product sign in the background? This sign is a part of the loyalty program which does not apply to all SmartStyle locations. If you can't move the stylist, let's discuss other options.


comment:
1:37
SmartStyle.com when used in a headline


comment:
mobile app and smartstyle.com check-in training course


comment:
I think the screenshots should be of the actual records.


comment:
Can we show the same female guest from the animation? Jane Smith?


comment:
After watching the video, I was not taken to the next section or to the main menu.


comment:
When I click "OK" nothing happens. Had to click Continue to advance.


comment:
Where did the information about "verification services" come from?


comment:
Also, remove the "routine operations and troubleshooting" in the header. That's the name of the indy class.


comment:
Match fanning of the app/phones to Supercuts.


comment:
Change background image to home goods/décor? Something that looks less like a warehouse.


comment:
Crop screen shots to exclude the iOS simulator.


comment:
Please photo shop in a price menu to cover the FREE product loyalty poster in the background. We will send the image via basecamp.


comment:
Can we please show the Mobile and Web POS screens for ticket source. You can crop if needed to show both.


comment:
For the first response, please add: 
Sorry, she's not here right now but I can take care of you. Otherwise, if you go to smartstyle.com you can see if Jenny is working, or download our mobile app.


comment:
Delete first sentence in the first response.


comment:
check-in (lower case)in first reference.


comment:
Please delete this guest scenario and remove her from the opening of the final challenge.


comment:
Next screen is showing Supercuts app. Please change to SmartStyle.


comment:
The opening feels odd.  Who is this woman and why is she glad we're here?


comment:
Keeping

Add in opening line: The app and website will always display your salon as WALK IN unless there is a stylist clocked in and on the schedule.


comment:
remove the woman second from the right. We would like to remove that guest scenario all together.


comment:
Please select two secondary cobas colors for the automated/manual prep.


comment:
Please vertically center the "Main Menu" text within the button.


comment:
Could we change the layout of this page? Would like for these subcategory boxes to be larger and maybe a double column presentation?


comment:
quote should read ". . . design, make, and sell products . . ."

that is my mistake for not changing in the script. I owe you a coke


comment:
so thefirst comment i left applies to manufacturer, this comment applies to architect: change "buildings" from the plural to "building" singular


comment:
so after viewing manufacturer, the green checkmark for her appears WAY up at the top left over the word "Introduction"


comment:
regarding contractor pop up, 2nd sentence should read, ". . . doors and door hardware account for an estimated 2% of the total cost."


comment:
regarding end user pop up, the first quote needs to have a quotation mark at the end


comment:
after passing this slide and coming back to it, the manufacturer checkmark appeared in the right place, so not sure WHAT is going on there . . .


comment:
unfortunately I'm not liking the glow. I do like how the image appears to enlarge a bit upon roll over and would love to just see that happen minus the glow. Possible?


comment:
schlage vid: is it possible to have a play bar visible underneath (not on) the video?


comment:
in the first sentence, change "protecting" to "protect".
please.


comment:
let's take the word protect out of the last sentence.


comment:
is it just me or is there a space between the w and e of "power" at the bottom?


comment:
click here to take a course is showing up a smidge too early


comment:
same here with the "click here to visit" I'd like to see it fade in after everything else is done moving.


comment:
on each instance of "click here to visit the blog" let's make the entire sentence linkable instead of just the word here.


comment:
on this page, once the pop up shows, it says "click the next button to continue" (you can see it show up even when the pop up is there.

let's delete that.


comment:
one thing I'm not keen on is that if I'm on this page, and leave it early before narration finishes, then I come back to it, it picks up where the narration left off. Which is actually amazing that they can do that, but in this instance can we make it restart each time the page is visited instead of picking up where it left off?


comment:
I'd like to understand the scope of the assays with respect to the FESs?  How much detail do they need?  We should be adding Micro assays to c4800 system- MRSA, Cdiff, and HSV.  For the cobas z480 assays the details are incorrect and would need to reflect the different IVD versus RUO assays if they want to understand detail to link these to different ASAPs.  KRAS-IVD will be launched but will remain on z480 under different software.  We might want to check the focus here??


comment:
Does the daily maintenance time frame take into account the additional 7 minutes of SW 2.2 x,y,z alignment check?


comment:
Smple prep and Amp/Detect should read:

CTNG Run of 24: 70 minutes (prep)
   Run of 96:  110 minutes

CTNG v 2 or HPV Run of 24: 90 minutes
   Run of 96:  140 minutes

Same separation of CTNG and/or CTNGv2 run time: 90 minutes detection
HPV 120 minutes


comment:
These should again be separated per CTNG, CTNG v.2 and HPV.  There's no need to designate HPV cytology liquid, it's the only sample type (PC).  For CTNG the link should not be sample type b/c we aren't calling out urine and swabs and thin prep.  Leave it simple with the reagent type intended use.


comment:
Sample prep times don't consider any Micro tests


comment:
Extra hard-return between bullets, suggest only 1.


comment:
Maybe bold "You'll learn about:" ... I think it would help direct the eye a little better.


comment:
Please move the "Click the Next Botton.." up and centered below the 4 circles? I was looking for instruction of what to do next and it's harder to spot since it's too close to the bottom bar


comment:
Nice to have (maybe after alpha) - Update script to something like "Contractors is a very broad grouping of roles" instead of "This is a broad grouping"...


comment:
Please move the graphic up a bit to decrease the big white gap between it and the instruction.


comment:
1. There's a mic noise at the end of audio.
2. Should there be an instruction of when to click the X?


comment:
Ignore for now (might be an edit after alpha) - On each of the specific magazine "pages" when you click one of the covers...there is no next button when viewing that "page"...I think the next button is always available in other courses.

Hold for now, but if there's an edit from Allegion at alpha, then I suggest all of the "pages" be labeled "1 of 1" (including popup pages) and the next button from the magazine rack page is copied into each of the "pages" (question page) so it jumps to the next section.


comment:
Does it need instruction in the feedback popup?


comment:
Ticky-tack/Nice to have - could the grayed out background behind the videos be clicked to close the video too....copy/paste the action from the (x) button onto the background for all of these videos/popups.


comment:
Move the magazine rack & "click to Next..' up so they look connected to the instruction.


comment:
The text on the next and back button on this page is smaller than on other pages....if possible, copy the next/back button from other pages so it is the same.


comment:
The continue button text gets smaller when you hover over it...buttons are weird in storyline sometimes like this...You might have to make the font-size like 4pts larger in the hover state to make it look like it's the same...you kind of have to tweak the hover state, font size, and preview that slide and test it out to get it right.


comment:
Ticky tack, underline the hyperlink to allegion website.


comment:
ok, so I'd underline all the hyperlinks in this section if we could.


comment:
The Certificate should say "Type Your Name Here" at first....if the pdf was opened and the name box was clicked...that can happen...I'll send a version with that text still there.


comment:
disregard HTP feedback - I think the instructions are where they should be.


comment:
There is something off about the layout of this screen. I'm not sure what it is, but it seems very busy. A couple of thoughts for consideration: The "you'll learn about" could probably go more left and line it up underneath the sentence above. The industry framework view is way too cluttered with icons. I would get rid of the DHI logo and just have the five and make them bigger


comment:
Add a note to this screen in a yellow box: Allegion - Audio will be professional recorded using a female voice for beta.


comment:
Based on discussions with allegion - these need to be an a specific order: Manufacturers, Distribution, contractors, architects, end users


comment:
Titles do not match what's in the script. should be: Manufacturers, Distribution, Contractors, Architects, End Users


comment:
This does not at all look graphically like a magazine. Ha-Trang, I can show you some examples of what we should see on here - but it's both in the intro page as well as once they select it. We need to spend some more time here.


comment:
Nick's right - need to always see next button.


comment:
Nice to have - instead of just text, use the product logos in videos.


comment:
For von duprin video, I think the newspaper headline is on screen too long.


comment:
could the circles colorize once you've viewed them so that you  have a visual cue what needs to be clicked?


comment:
Instructions should be images, not image


comment:
I think whatever we do with the circles - whether video or images - we should be consistent. but I think they need a way to see what's been clicked and what hasn't been.


comment:
i don't understand the pop-up here over the chart. Why can't this just been on the next screen?


comment:
crop your screen shot on the feedback so that you can't see your favorites at the top of your browswer that include things like BLP email and Spotify


comment:
As before, next button needs to be available on all of these screens.


comment:
Congrats banner looks pretty clip arty. Let's do something more allegion branded


comment:
Check spacing on "power" in the footnote. It looks like there's an extra space in there.


comment:
In correct feedback, I believe it should be "how-to-videos"


comment:
Check with Jenn first: This is the only page where the instruction to click next is not in red. I feel like it should be consistent.


comment:
Von Duprin Vid: I'd like to see the paper bump upward, and would like to see the date come in when it's mentioned. I'm ok with the date covering the paper. I'd like to see the picture up hire and the paper at an angle. everything feeling very parallel right now. I'd like to see a close up of the panaroamic photo fade in over the paper and pan from left to right. That may work well since Jenn feels we're looking at the Newspaper too long. Check with Jenn though.


comment:
I don't like having the text box up while the audio is playing but I would actually like to see Allegion scrap the audio on this screen. It's not necessary. That would eliminate the issue.


comment:
it would help if the correct response gave how many master mixes are actually used in this assay rather than saying it doesn't use 2.


comment:
this answer pop up doesnt follow the rest of the flow.  All the rest of the pop up's reiterate the correct answers not the wrong one.  This one points out the wrong one.


comment:
I don't like 'optimal' in this sentence.  Minimal would work better.


comment:
Should there be instructions informing the user to enter module one?


comment:
Should these be reordered to start with #1 first?


comment:
When we get this correct (you have to create a new record), the why isn't included - can this be added?  (Similar to second question)


comment:
Can the woman be animated?  Or shown speaking?  She more glides across the screen.


comment:
At the end of the ERO section, maybe make the "Click the next button to continue" larger... first impulse was to click on the large arrow which actually just restarts the module.


comment:
Similar to the previous comment for this page, perhaps make the end of the QRG and ERO pages consistent (i.e., use the same font and placement for telling users to click next, use the word "replay" in both).


comment:
Similar to mod 1, it's not clear that you have to click on the Module 2 icon to continue.


comment:
CT/NG & HPV need to be: cobas r-ball HPV Test and cobas r-ball CT/NG v2.0 Test


comment:
Move the CT/NG+HPV tests to either at the bottom or the top since it's one of those plus all of the rest of the categories.


comment:
Spell out "Sample Prep" - Sample Preparation


comment:
Use "Automated" rather than "Automatic."


comment:
Sepll out EGFR+BRAF: cobas EGFR Mutation Test and cobas BRAF V600 Mutation Test.


comment:
Move the EGFR+BRAF buttons to either the top or the bottom since one of the two plus all others are required.


comment:
*Change "look at the Respondent Employer Summary screen first" to "Summary Mode's Respondent Employer Summary screen"
*Can we add an explanation of why it's bad to have more than one verified record for an employer?
*the final graphic "750,000 children/ 750, million" does not seem tied to the content.


comment:
At 34 seconds of the video, the image of the NCP to Employer - to CP does not fit with the audio.  Maybe We show NCP - Employer - IEX and MEDX - CP?

At 50 seconds the audio says that some IEX records report wage data - is that right?

At 1:30, mention the screen name as Respondent Employer Summary screen.

At 1:40-2:05 there seems to be a lot of repetition about checking the employer summary screen.  

After the video, I would recommend saying Click the Next button on the top right corner to continue."


comment:
Disable the Next button untile they step through the quick reference guide?  Can you determine it it's their first view of the video or a returned participant?


comment:
Provide a replay button after the video is done?


comment:
Took me a while to figure out that the right arrow should be pressed to see the slides. I thought it would navigate me away from the slides without seeing them.


comment:
Section 2 of the slides shows a note on screen about keeping the system generated record.  At the top it shows "5".  What does this number refer to?


comment:
The narration sections here need more context. In Section 1: The introduction of Verification and IEX indicators seems abrupt. We need to go a little further to explain why they are important.
In section 2: We introduce a scenario with 2 verfied records, but don't explain why that's a problem.
In Section 3: there's a lot of text on the screen. Is there a way to add some white space between the lines of text? (this is a global request.)
Also- the QRG tab brings up a screen with a link to the QRG.  If the QRG is the only document, can we make it so that it just opens from there?  Also, can we instruct the user to print it out, instead of opening several instances of the same doc?


comment:
Making me click the button to get the resource guide before knowing the assignment was confusing because I wanted to read the guide but did not know what I was looking for.  Maybe review example and then open guide to assist the user.


comment:
In the first make the record right, we should be able to go back and see the records again so you can determine what you did wrong.


comment:
The QRG doesn't explain why updating the IEX indicator is necessary in this scenario.


comment:
Can we add the "why" to the feedback?  "You have to create a new records because you cannot edit address fields in system-generated records."


comment:
The right answer on the previous screen was FPLS.  On this screen, it says we called the employer for the FEIN - a little confusing.


comment:
Use medium font for cobas x in answer bank.


comment:
The completion screen is messy. "Complete Course" button is not obvious, just looks like a continuation of the topic buttons. This may be helped by a reorg of the topic buttons.


comment:
I see why the "Complete Course" button is where it is now. Would like this to be moved below the "Main Menu" Button and out of the topics area.


comment:
The cobas logo must come out of the product name.


comment:
Move the checkbox to the side like the topics.


comment:
This question is not applicable to Manual Sample Prep.


comment:
When you compare the fields, record one does not have an FEIN and the SSN.  Confusing?  So that's not how I was able to figure out they were the same ewmployer record.


comment:
Why set IEX to 4?  It was not returned as far as we know, it's just a duplicate record.


comment:
Please update the text within the black box onscreen (and within all popups) to say, "Learning More About EXCEL Action Plan" instead of "Workplan."


comment:
Please double check the individual items on the right hand side of the screen as the text was updated within the script. Please update all of them accordingly.


comment:
Blue Directional Text: Please update to, "Click Next to print a course certificate."


comment:
Previous note about the dash is in regards to the "Distributor" popup. Just FYI.


comment:
Distributor Popup: Second question still has placeholder text. Please update per the script.


comment:
See Completed Sample Popup: I'm not sure that we need Geoff to even be in this popup.


comment:
It feels odd to begin with "I'm glad you are here".  Who is expressing this and who is this woman supposed to be?


comment:
The course should start with a definition of WHAT an employer record actually is, before you get into what's it's used for.


comment:
At 59 seconds, could show a larger, more dynamic graph and leave out the woman


comment:
At 1:16, 1:25 and 2:44-2:55 , could add in visuals that enhance the script rather than the static image of the narrator


comment:
At 1:31.  Screenshot a bit blurry.  Also, as per style guide screen name should be bold and "screen" lowercase


comment:
At 2:50, could we show a shot of the actual guide?


comment:
The headings for 3 and 4 are indented, 1,2, and 5 are not. Should be consistent.  Also, the numbers are printed on an image that resembles an arrow..a bit confusing. Maybe change the shape?


comment:
Add the closing quotes on teh stakeholders popup.

Erika - I realize I wrote the opening paragraph, but can you re-write from stakeholders perspective so we don't need the quotes?


comment:
lead assessors popup - the opening text is a different size from the Q& A text.


comment:
distributor - same issue re: opening text wrong size/font.


comment:
fix the bullets so it's not up against the the table edge. Make sure this is the version updated from the script.


comment:
directions: make sure "to continue" is not bold.


comment:
The correct/incorrect feedback is too close to the body text please move down.


comment:
Still need the add'l column for dates in the print page.


comment:
Update resources - Erika - send Ben the Manual and other tools you think we should include.


comment:
First sentence:  Not sure we focus on "the markets they serve" in this course.  I would like to get Dawn's input on that line.


comment:
The section on Contractors is the only one that doesn't start with a VO that includes the term "Contractors".  I think it needs to be there.


comment:
On the previous screen we spent a lot of time looking at the 5 faces.  Other than the contractor, all these faces are the same ones.  I was able to match them all up without looking at the article titles.  I think we need different faces or images.


comment:
We say four categories but we start with 5 blanks.  We should bring in the fifth blank when we talk about Allegion adding Manage the opening.


comment:
The previous screen introduces the categories.  There isn't really anything that explains that we will be looking at which Allegion brands are meeting needs in those categories - or did I miss something?  Brands just start appearing...


comment:
On this page we have the Schlage logo in dark gray which is the Commercial branding.  The video starts off with the Schlage logo in blue which is the Residential branding.  I think we should stay consistent throughout.


comment:
The Von Duprin Video makes it sound like all touch bar exit devices use a mortise lock.  That is not correct.  We need to work on the wording for that so that what is said is true for Mortise, rim, and vertical rods.


comment:
Video where it shows the hydraulic closer ends saying "controls how hard (or fast?) the door slams" - change to "closes".


comment:
Picture of the kick plate is an accurate picture.  However the white, for the screw holes, is very hard to see.  The first time through I thought this was just a gray text box and something wasn't working.  Maybe we can make the white circles for the screw holes just a tiny bit larger?


comment:
"...and automatic openers"  Should this be automatic operator to maintain consistency throughout?


comment:
We should add a check mark in the LOCK column for the hospital latch.


comment:
Should define exactly what an employer record is..and perhaps show one, before starting in on why it's important/what it's used for, etc.


comment:
At 34 seconds, graphic doesn't really reflect narration...there is no mention of monies going to the CP, only a court order. Also add in CP/CHILDREN, as they are perceived as the key beneficiary.


comment:
At 22 seconds, voice reads diferent than screen. "Yields child support order" narrated, "results in" on screen


comment:
We don't collect a half million in child support, but over a half billion.  Perhaps use over "$500 million dollars annually".


comment:
At. 2.35, narration different wording than screen.


comment:
If "Every Case, Every Time" is going to be a slogan, it should be prominent from the very beginning and given a bit of context. It's not a good tie-in with the 750mill/700k children.


comment:
Suggest consistent formatting, with "What's in it?" and "How to use it" in a seperate line from the section number and title.  "How to use it?" should not have a question mark as it's a statement.


comment:
Don't need numbers by these fields as they're not referenced here.


comment:
The alternation of local and automated versus system and manually generated in confusing.  The pairing in the description (local and system-generated) is inconsistent with the pairing in the QRG (local and automated) and the pairing throughout the course (manually and system generated).  Also, system-generated should bbe consistently hyphenated.


comment:
We mention "EM" here..but this acronmym might not be understood...and it hasn't yet been introduced.


comment:
Need to let participants know Quick Reference Guide is under the "Resources" tab above


comment:
Specify the "Next" button is a tab above. I was looking all over for this.


comment:
The instructions about earning stars are not clear. What determines how many stars you earn? Also, maybe replace "making the right moves" with "making the right updates"


comment:
Please indicate that the user should drag the 3 red boxes into appropriate location.


comment:
Add additional instructions for the viewer. For example, "1). Select an NCP from the pictures below. 2). Read instructions for each case study 3.)...


comment:
Change the "improve the case" wording to "correctly update the case".


comment:
Could the Guide be opened in a smaller box? Not convenient to have to minimize each time.


comment:
since the screen before we tell the learners that the course uses audio, I fear having no audio on the first screen will cause them to spend time checking their audio...


comment:
The instructions on the "Curtains" page are given twice in two places which feels unecessary and clutters the page. Perhaps just use "click the curtain that shows the best option".


comment:
During the Update Record activity, the numbered instrucitons should only appear once the participant selects help or gets a number of answers wrong.  Otherwise, viewer is only following the steps and not figuring it out for themselves.


comment:
Maybe not give the correct answer right away before giving participants the chance to try again.


comment:
tried to test the links but wasn't successful. I'm assuming it's behind a firewall somewhere . . .


comment:
URL didn't work for me, but maybe it's not supposed to??


comment:
All salon numbers and names need to be changed or erased.
We don't want to incorporate any music or talking throughout training.
We'd like for the training to be half an hour or less.
Edit purpose statement to say, "The purpose of this audit is to focus on salons that have growth opportunities and encourage..."


comment:
Please revise per our original request. We'd like the mirrors to look more reflective and tools to be swapped for containers.


comment:
Opening parenthesis has a huge space after it on line 2. Can this be bumped to line 3 so it doesn't look weird?


comment:
For the first time using this module, we'd like to point out where the next button is, please highlight it. The pink text that says "click next" to continue was misleading for some.


comment:
Eliminate the goals screen and the focus screen before it. Although those goals are correct, most are something the field will connect with.
Remove audio.


comment:
In your note, sentence two, change to "Once final, it will only be sent..."


comment:
we want to eliminate this section. instead we want to highlight portions of the report during the process section. we are hoping this eliminates the time ask and seems less overwhelming.


comment:
in the future, this section won't need to be highlighted at all.


comment:
blue buttons should be called "blue buttons" when they're referenced in the future. we also want one button per section discussed.


comment:
On variant response, it won't let me move on even after entering info in the box. Is there a minimum character limit/required time spent on the slide? If so, may need to note that in the pop up.


comment:
when this info is moved to the process section, we'd like a pink box to outline the information we're focusing on.


comment:
I will get you a completed closeout book asap


comment:
Unable to move on here too after choosing the variant answer. I filled the text box and still couldn't.


comment:
one of the blue buttons goes into "net per service" but we don't know what the message is there


comment:
when this is used in another section, we need to reiterate that the entire salon's performance is at the end of this report and that's where we compare stylist to averages


comment:
we also want to highlight the manager review signatures


comment:
there are supporting documents in the closeout report, and if you don't find them they may need to be printed. this needs to be called out later in the training.


comment:
any time there is a pop-up box, we want to make sure the flow is natural. sometimes the eye goes to the top left of the screen but the popup is on the bottom right.


comment:
the first time the email prompt is introduced, the email image disappears. everything else is still there but the email is gone. seems like a glitch.


comment:
we need to direct people to use this in Google Chrome. this eliminated the pop-up blocker message. So please add that to the training and delete the pop-up blocker pages. we also need to communicate that they should not use their ipad for this exercise.


comment:
please show all six pages of the audit on one page fanned out. we do not want to show them the entire audit anymore. this screen should show the fanned image and eliminate the ability to click the page.


comment:
there shouldn't be a next button during this section of the training. it should all be interactive where you have to click to get to your next step.


comment:
I will get you new printing instructions since we're working with chrome now.


comment:
where is makes most sense, please add the dates. the period being audited is the 7 days prior to that business day


comment:
Not sure I like this question anymore-
Technically, Liq Cyt kit is used for both hpv and ct/ng cytology = both assays


comment:
Might want to make a note that part of the DNA Sample Preparation kit, the reconstituted Proteinase K, can/should be stored in 450 uL aliquots at -15 to -20.


comment:
Let's change the answer to "The EGFR assay has 3 mastermixes"


comment:
This answer is wrong. 

Following the way it is written, the first 3 should be selected.

Macro dissection *IS* required if there is less than 50% tumor content on the slide for BRAF


comment:
Maybe we should provide the equation on the previous question so that asking them to do math isn't completely obnoxious


comment:
The optimal batch size is 22 samples and 2 controls.
The minimum batch size to get 24 results is 3 samples and 2 controls.


comment:
Why are we answering this for PCR Only?
Please remove.


comment:
Same as previous question -Please remove.


comment:
Question 2 or 5 indicates that all answer options are incorrect.


comment:
If no correct answer is chosen, can't proceed to the next question and complete the quiz.


comment:
Question 1 of 7:  I keep getting incorrect for all answer options,so I can't proceed with the rest of the quiz.


comment:
Maybe it's just my eyes, but it doesn't look like the welcome text is centered with the buttons


comment:
Don't think it's a huge deal, but the first answer choice for Question 4 moves when I click, but the others don't move


comment:
I got the answer wrong, and before I could click the Try Again button, it jumped to the next question


comment:
Again, when the incorrect feedback popped up, it automatically advanced to the next question without letting me try again


comment:
Is the border for Heater Shaker Unit darker/thicker than the others?


comment:
The second "cobas" in the incorrect feedback isn't bold; should it be?


comment:
Looks like there may be an extra space between "are" and "resulted" in the incorrect feedback.


comment:
Can the r ball be superscripted on the cobas CT/NG v2.0 Test button like it is on the HPV Test button?


comment:
On the buttons, should there be a superscripted r ball after "cobas"?


comment:
Not a huge deal, but the first check box moves a little when clicked, but the other do not.


comment:
I don't have the option to try again. The slide automatically advances after the incorrect feedback pops up. Also, in the incorrect feedback, looks like there is an extra space between "and" and "macro-." And, maybe say "macro-dissection needs to be" instead of "marco-dissection does need to be"?


comment:
My comments for the incorrect feedback also applies to the correct feedback, except for the auto advance thing.


