# Feedback

comment:
there is a 3-5 year reference here-- should be taken out


comment:
This e-Learning course is really solid. I think employees will find it to be very helpful. All of the buttons worked, the videos were loud and clear and transitioning was smooth - very user friendly and easy to navigate. As far as content/material this is an all-around well written and straight to the point course. The course clearly states the purpose, in my opinion the purpose was fulfilled and the course allows the user to apply the course material as a practice before actually going through the IDP (I think this is really important and critical to the user taking away something from the course). I learned a lot from the course and feel confident about going to talk with my manager and completing my IDP. Thanks Jacquie.


comment:
Only you know what work you find truly engaging and which roles appeal to you.


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Your development plan is for you and your career. It should include development objectives that you find meaningful and rewarding.


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I agree with JJ about providing an IDP overview...Then for this consider using a non-HR example....strategy? finance?


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For the examples, present the percentages as round numbers....or just the pie charts to show relative proportions....I'm concerned some might interpret the percentages too literally.


comment:
Need to re-record, Amanda says "107" tests, should be "170"


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People might be confused by how similar this activity is from one page to the next - Add cues to different them - either using transitions or numbers. The dropdown window contains the numbers for the activity but people might overlook that....


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I had the same thought as jdj until I realized that there are additional measures ahead....So making it clear that this is the first one might help address the fact that this doesn't include application yet.


comment:
This works well and might be a better way to show the proportions for the examples that appeared earlier....instead of having those percentages.


comment:
If the user gets it wrong, would it be possible to only use the incorrect choices back?


comment:
Can we hide next button during these activites?


comment:
Graphics and text look way cleaner! Thanks!


comment:
Confirming Erik's comment - I also got stuck on the Follow The Sample "menu" page. First time this has happened for me. All items were checked, but I couldn't move forward in the course.


comment:
A yellow box appeared around the Supervisor's talk bubble on this page. Not sure if true for other LAs.


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This image still looks fuzzy - maybe I need to get you another one? I'm guessing I gave you a jpg, rather than a png.


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Ignore previous comment - I'm pretty sure I missed the MSB module the first time around. Duh.


comment:
Notice in several of the definitions have the answer in them.  For example, North American Electric Corporation is the first 4 words in the definition (someone can easily guess NERC without reading.)


comment:
Tailgating and BCSI not defined in the intro like the other ones. Is this an issue?


comment:
Tailgating is introduced here for the first time, but part of the actions required on previous screen.


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I am struggling a little with the picture, as the color bands are on the badges.  The only one that is a neck loop is the red visitor badge.


comment:
Suggest re-wording the second part of the intro sentence  "and help us do business."


comment:
Suggest a "check" mark after looking at each room.  I also suggest we add something about continuous escorting for the control room.


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In several places, we have abbrevated the policy, but not including everything.  Example is here for this section.  I want to confirm that everyone is OK with that approach versus putting in the entire XX section


comment:
The image used for this scenario is the same image we are using for a later scenario (stain in the tray?)  Was that intended?


comment:
Isn't this confusing because the box states to select 1 QC for each level but we are only using level 1 and level 2 and not level 3 or level 4?


comment:
The slides says to Click the OK Button, but there is no OK button on this slide.  It looks like they are clicking the back button?


comment:
This isn't portrayed very well.  The guidance window should better match the actual selections.


comment:
Why are we changing the Configuration ID when it already has the correct verbiage?


comment:
Hard to see the slides not correctly placed in the tray.  Can we zoom into the location where the slides are not seated properly?


comment:
can we add the specifications of where tissue should b placed to the correct response feedback


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The "Back to Menu" button took a very long time to appear.  Standardize the timing of the "Back to Menu" button for all videos.


comment:
"Back to Menu" button appears with 30 seconds remaining in the video


comment:
@ 0:40...the error message must be closed prior to clicking the instrument tab...instrument tab is not available until the error message is closed


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@ 1:13...the narration says to "select ok"...should say to "click ok" per the screenshot


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Can we add a button at the end of the video to give the option to replay the video...this would be for all videos


comment:
is this the correct picture...In this picture the hat fits but it is on the incorrect bottle...the description says it will not fit


comment:
In the description, change "he realizes" to "they realize"


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@1:03...Narration says to locate all trays in the system using the operating tab, the video shows selecting the instrument tab


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@1:17...Narration says to tap shutdown, in the video the red x is clicked...can we show the shutdown button being clicked rather then the red x


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Could instead say the chart shows the proportions of each type of development experience...to avoid the "objective alignment" confusion....Also, omit the "below" b/c chart isn't very below.....


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I agree with jdj that this could be one where the person gets feedback from the employee expressing surprise but not upset/violated trust. The insight could be the realization that this could have been a bigger problem and awareness to be more cautious in the future


comment:
rollover for "I missed a couple"....Just say "Use" instead of "You should use...."


comment:
Middle boxes of rows 1 and 2 have same text w different headings


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People have already read those journal entries in the previous activity so this could begin: Amit's completed entries are summarized in his devprog journal. You can see his manager's responses below....(so people can skip re-reading the entries and go to the responses....could even gray out the entries so they're readable but clearly not the focus)


comment:
When you click the computers from the "Explore Menu" , the computer section plays fine, but it flashes the "next section", "previous section", and "replay" buttons at the end before automatically returning to the "Explore Menu", see if you can make it not show the buttons. Global to all Learning Agent overviews.


comment:
The document that loads from the Resources button loads in a small window frame. I was unable to enlarge the window to review the document to determine if printing or saving the document would be valuable.

When clicking the resource button, I was expecting a one pager of the SMART objectives definitions that I could print or save for future reference.

The next button was not available for me to transition to Page 3.

When clicking the back button, I returned to SMART Objectives Page 1 of 10, but I was not able to navigate the page to transition past SMART Objectives Page 2 of 10.


comment:
Need to update all 602 labels for learning agent introduction on the 602 module to "cobas e 602" currently it says "cobas c 602". Make change to all 602 overview screens for each of the 5 learning agents.


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"cobas" in second paragraph needs to be bold.


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Supervisor - Get Ready for Training rollover - "cobas" should be bold.


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"Bench Technician" should be "Bench Technologist" in the "View Other Roles:" box.


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QC Manager - Onsite Training rollover - "cobas" needs bolded in last line.


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Learning agent (key operator) is disappearing before the audio is done. Not sure if this is happening with all of them, but I'll check.


comment:
Where we added audio that duplicates the talk bubble, we need to remove the talk bubble.


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Very beginning of the audio (key operator) is getting cut of. Sounds like "ook familiar?" Not sure if true for other LAs, but we should check.


comment:
Audio getting cut off at beginning for key operator. Not sure if true for other LAs. Sounds like "L learn more..."


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Is it possible to have the computers NOT be transparent once we get to this "unlocked"/review screen? If we leave them transparent, I don't think they'll realize they can click them.


comment:
capitalize "Unit" in "...ISE unit 2 reagents..." I copied and pasted from their comments and didn't notice the issue. Sorry about that.


comment:
in the subtitle: "Follow the Sample: cobas c 701 module" cobas and c should be bold. This is true for the 701, 702, 502, and 602 subtitles in Follow the Sample.


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Label when you roll over 7 has cobas bolded, but also needs the "c" bolded.


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In subtitle, "cobas c" should be bold and "502 module" not bold. Right now it is the other way around.


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Reagent Compartment (#7) - in body of text bold "cobas c" in "cobas c packs"


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Subtitle should be "cobas e 602 module" with "cobas e" (not c) bold.


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Rollover label on #9 should be "Pre-Clean Station" instead of "PreClean Area"


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Rollover label on #2 should be "AssayTip/Cup Magazine" instead of "Tip/Cup Magazine"


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Am I just not seeing it or are we missing a #7?


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Learning agent (Key Operator) is disappearing before audio finishes. Not sure if that is also happening with other LAs.


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Remove text since we recorded audio here - do the same for this screen for all LAs. Let's have the Get Started button come in when the audio finishes.


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Learning agent (Key Operator) is disappearing before end of audio. She should stay onscreen. Not sure if this is happening for all LAs.


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Remove talk bubble since we recorded audio. Same for this screen with all LAs.


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Looks like all LA's are disappearing before end of audio. They should stay onscreen.


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Let's talk through the audio notifications (flashing audio icon) and replay button tomorrow. It isn't working quite how I'd pictured and I think I might not have communicated very clearly.


comment:
When IT guys says "You might have noticed..." it is almost overlapping the previous audio. Can we get a brief pause?


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Beginning of audio getting cut off for IT Specialist. We don't hear "You'll learn more..."


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We lost the second-to-last sentence somehow when the last sentence was edited. The last paragraph should have two sentences and read:

Each ISE unit contains a dilution vessel and three measuring cartridges to measure sodium (Na), potassium (K), and chloride (Cl). Each ISE unit has a throughput of 900 tests per hour, for a total of 1800 tests per hour.


comment:
Capitalize "unit" in "...and ISE unit 2 reagents..." Sorry about that.


comment:
Zooming is screwy. We seem to be zooming out from instead of in to the 701.


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Subtitle throughout this DITL should have "cobas c" bolded and "701 module" not bolded. Looks like the whole thing is bolded right now.


comment:
Instructions should start with "Drag the label to the correct flag." for all drag-and-drop questions. The one with Sample Probe A, Sample Probe B, and SmpCln1/SmpCln2 didn't get changed.


comment:
Directions should start with "Drag the label to the correct flag."


comment:
In subtitle "cobas c" should be bold and "702 module" should be not bold. Looks like whole thing is maybe bold?


comment:
#12 still needs to come up on to the reagent compartment. See slide 28 in ppt for exact position.


comment:
#13 needs to move up on reagent compartment. See slide 28 for correct position.


comment:
Flag for #1 needs to move up just a bit more, so the whole thing is on the reagent compartment (circular thingy).


comment:
For some reason, we are zooming out from the front to the top instead of zooming in.


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In subtitle "cobas c" should be bold and "502 module" should be not bold.


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Reagent Compartment - In last line, bold "cobas c" in "cobas c packs"


comment:
In subtitle, it should be "cobas e" (not c) and that should be bold but "602 module" should be not bold.


comment:
Above the "Back to configuration" button "moduleor" should be "module or"


comment:
Sample Probe (#1). Last sentence should start "The sample probe has..." instead of "The sample probes have..."


comment:
I see 7! It is hiding under the instructions box. Also, in this box, it should be "cobas e" instead of "cobas c"


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Looks like most, if not all, of the LAs are disappearing before the audio finishes. Need to stay on screen.


comment:
Other LAs are disappearing before audio finishes, too. Need to stay on screen.


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Core Unit pull quote should be "samples" instead of "tests"/h


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QC Manager got stuck after audio saying he'd go through each one and just before the audio about the computers started. It was a long pause. Might have been a glitch in my computer?


comment:
Nope, I went through 2 more times and it the long pause was still there. It is before the LA disappears and the pull quotes come on.


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First sentence in instructions should be "Drag the label to the correct flag."


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All the e602 drag-and-drops seem to have the same feedback. Let's change feedback on the 2nd and 3rd to:

2nd - Right! Let's do another one.
3rd - Perfect!


comment:
The pullquote stuff turned out great. Awesome job, Nick


comment:
Can we add a vertical line between the "You" and the "cummins" on this screen? It may not look right either, but it looks funky to me this way...


comment:
I can't get the Page 4 feedback button to load, so I am putting it here... 

Does it make sense to switch pages 3 and 4 - 4 almost seems to be a better opening slide. This might address Joann's transition issue.


comment:
I think having specific details about work location, school (even though I am anti-boilermaker!) and personal aspects gives Amit a less "generic" feel. He doesn't seem like such a ficticious character. I can agree with changing Chrysler to "auto mfg" though.


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I clicked the resource button multiple times too and it was giving me a bad pathway message. Not sure if that is my computer or the course...


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I also like the idea of having something with examples in the resource button. Maybe we can offer the other examples found in the IDP guide. This might also answer to Lh's comment on the last page about not having an HR example. Might be nice to have a statement from each function.


comment:
I didn't intend the computers to be non-transparent on this screen - only on the review screen, once they've seen everything. Is that do-able or is it all or nothing?


comment:
the previous, replay, and next buttons flashed onscreen briefly after the LA audio but then we automatically advanced to this screen.


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When I clicked on the Resources it changes to a down state where the font is mismatched ("Reso" is bigger than "urces").


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TSS Rollover - 2 changes:
delete all text after "cobas 8000"
add "modular analyzer." after cobas 8000.


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Branding thing - add "modular analyzer" after "cobas 8000." Sorry about that. I know it will be a pain to move those hotspots around.


comment:
IT LA - Onsite Training rollover - remove extra space between "how" and "the". Also do this for the first time the learning path appears in the course.


comment:
Can we force them to watch the first video before any of the other videos are available to be selected to ensure the get the information on how to shut down the system and to wait 20 minutes


comment:
@ 0:38, the narration says to locate the curing oven, can we add a shot of the curing oven and its location?


comment:
Timing of narration and video seems to be a little off starting at 0:40


comment:
Standardize the instructions in each video on opening the blue transport door...each video seems to be a little different on the instructions on how to open the transport door


comment:
@ 0:41 and @ 1:01...Turning the valve clockwise and counterclockwise are backwards in the narration.  Narration needs updated.


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Agree with DCR...add the same intro as in the other videos with the clock...also the current intro clip shows the instrument on but the narration talks about the instrument being off.


comment:
Update title of third topic to "Manually removing trays from system"


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I don't think we give them a way to download or print the resources, do we? Or is there a print button available through their LMS? Does it make sense to just remove it?


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"Cobas Link" (in blue to left of pull quotes) needs to say "cobas Link" (lower-case "c")


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In subtitle, "cobas e" still needs bolded.


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In the instructions box, "cobas c" still needs changed to "cobas e"


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Not sure if this needs changed multiple places, but the "Cobas Link" in blue on left side of pull quote needs to be "cobas Link" (lower-case "c")


comment:
Core Unit pull quote should say "samples/h" instead of just "samples"


comment:
The second sentence looks a little bulky. I would delete "on a colleague's desk, coming through the fax machine" to make it a little shorter. The sentence would read: "You may encounter this data by accident or on purpose - in your office, on the copier, in your email."


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I think we need an extra paragraph before the blue directional text - short and one that makes it clear that this is just an intro activity. Try: "Before you begin, check your Data Classification and Proctection knowledge."


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The brochure on the desk is a correct answer, too. It should have a checkmark on it.


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The paper in the printer was not originally a hotspot. Since it's blank paper, it probably doesn't need a checkmark. However, I can see how this may be confusing. I would maybe take the paper out of the printer in the image and remove this as a hotspot.


comment:
add some clarification about what the risk matrix is in the blue directional text. Change to read: "Click the button below to see a risk matrix to understand how incorrectly handling classified documents affects Cummins." (or something similar) Another alternative could be to add a short paragraph above the blue directional text that says something like: "The risk matrix helps you understand how incorrectly classifying or handling documents affects Cummins." (and then have the directions below this)


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If the yellow box of text is added in, I would add in after the first paragraph.


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Risk Matrix: In the Internal Use Only caption box, I think there's an extra space between "by" and "All"


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Risk Matrix: If you click "Back," you don't end up on the screen you were on to get to the risk matrix. Could we add something here to go back to the previous screen (in case people don't want to move forward right away)?


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I think we need a sentence/paragraph at the top under "Learn to Classify" - it could read something like: "Let's get started by practicing the Cummins classification levels."


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I think this is kind-of confusing because there is no visuals that set the stage that this is a conference room (as indicated). I would lean toward taking the first two sentences out. Or - add something in that indicates this is a conference room. Put the documents in a stack on a table, for instance.


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I think that people with poor eyesight are going to have a hard time reading this document. You could put a magnifying glass button on it, and people who need to can see it more up close. Or - I think you could probably take off some of the parts of the plan and increase the size of the image.


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Is the green checkmark enough to let people know they got the answer correct? I would maybe lean toward also putting something like "That's right!" above the box on the right-hand side of the screen.


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Corey - I do love the transition to get onto this screen - very slick!


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In the first line under Confidential, I would add in: "Confidential information represents..." (to model the first one and to make this a sentence)


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I would say the same thing about this picture - people with poor eyesight may have a hard time reading this.


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Just a thought: for all of these documents, we never say what they are. Should we do that? For instance, in the first line of the box on the right-hand side, we could say: "Health insurance benefits are Restricted Confidential. This information is "need-to-know." And then do the same on all of these documents....


comment:
The correct answer arrow over "Confidential" is behind the gray box.


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in the third line in the table on the right-hand side, make the period at the end red to match the others


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I would add in another row above the one you have currently in the table and say: "Confidential information is moderately sensitive."


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In the blue directional text, "classification" should be bolded, not "correct." Applies to all documents in this section.


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In the script, all the text in the box is red, not black.


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In the second row on the right-hand side, add a comma after "marking" to read: "...handling, marking, or storage..."


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eyesight may be an issue here - I think if the text "Global Security Phone Tree" was larger, it would be all right - people would know what they were looking at


comment:
There's no drop-down menu - is that done on purpose?


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I don't know if this was an IE8 thing or a my computer thing, but I couldn't get beyond page 9 of this activity in IE - switched over to Chrome, and it worked just fine


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This may have been changed without me knowing...but in the script it says this document should be a PowerPoint of Code of Conduct training.


comment:
change the first row in the definition table to: "Internal Use Only information does not..."


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I can't read this document. This would be one that definitely could be magnified.


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In the first row of the feedback in the table, changed the beginning to: "Confidential documents pose a moderate..."


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change the second row of the feedback in the table to: "Cummins could be open to civil litigation from the..."


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change the first line of feedback in the table to: "Restricted Confidential documents pose a high..."


comment:
I would change the first sentence on this page. It kind-of implies that there are some types of data that don't need to be classified (which we know is not true). Change to: "As you just saw, data comes in all types. Remember that all data needs to be classified. If you need..."


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This girl is not in any of our other Cummins IAP courses (although I do like this picture) - should we change for that reason?


comment:
change "information" in the first line to "documents" to read: "You just reviewed a variety of Cummins documents and learned..."


comment:
it looks like this guy is boxed in to these speech bubbles - can they be more staggered around (and maybe not one right on top of his head)?


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sorry, corey - forgot the blue directions in the course! add standard "Click the Next Arrow..." directions


comment:
Hide the next button until all questions are clicked on. Then add standard "Click Next" directions after the learner has clicked on all questions.


comment:
Can these folders be a little smaller? There is just a lot of manila folder here.


comment:
maybe we could talk about this Monday, but "Pull it Together" sounds like it's the lack activity in the course. Could we maybe come up with something different that gets the same point across?


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An idea for the folder would just be to have the pictures for "Employee Bank Accounts" on the front (since that's the first folder in the stack)?


comment:
two spaces between the first and second sentence


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In the box that starts with "That's correct! If this information were to be disclosed..." there are two spaces between "be" and "disclosed"


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first comment (two spaces between the first and second sentence): this is on he introductory screen after clicking on the spreadsheet for "Employee Bank Accounts"


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at the end of this activity (after clicking on "Reclassify this document yourself"), feedback appears, but the bottom half of the box from the previous screen does not go away


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this lady is also not from any of the other Cummins courses


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The same thing happened here as in the "Employee Bank Accounts" section - when I clicked "Reclassify the document yourself" at the end, the feedback appeared, but it appeared over the text box from the previous screen.


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These ladies are also not from any of the courses - I know we don't have lots of women from the previous courses, so maybe it's okay, though.


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I can read "Internal Use Only" on the PowerPoint without having to click to enlarge. Maybe make smaller on the PowerPoint itself so it can't be read and the step that says "Click the PowerPoint to see its classification level" makes sense.


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in last section of feedback (after clicking "Nothing"), change "employee" to "Cummins" to read: "...could be putting Cummins data at..."


comment:
same thing happens when you click "Reclassify the document yourself" here as in the two previous sections


comment:
Marcia looks different from the first shot of her sitting at the computer to the second shot of her talking to Martin. Is this the same female in both pictures?


comment:
change the caption slightly - instead of saying "sitting a seat over," say "sitting a seat behind" - this works better with the picture


comment:
the name "Joan" goes with the picture of Nancy (same in SIMJ)


comment:
Megan is an African-American woman from SIMJ.


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I would just say we use one image in the introductory screen (Daniel at the computer) - I think this is a little squished


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Hide the Next arrow at the top until each scene is complete.


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in the introductory paragraph, there are two spaces between the first and second sentence


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I think that word should be "Preceding" instead of "Proceeding"


comment:
in the note at the bottom, there are two spaces between the first and second sentence


comment:
take out the apostrophe in Cummins in the third paragraph


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I can't seem to get the Exit button to work (maybe it's just me, though) - it didn't work at the end of the course, and when I went Home, it didn't work there either.


comment:
change the tab here to say "Data Classification" instead of "Security is My Job"


comment:
Risk Matrix should be in a pop-up box with an X so you can close it out.


comment:
After each one of the classifications, need directions ("Click the Next arrow above to classify another document.")


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We need to build the definitions out for this. Will send.


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When the second question comes up (why is this not correct), I think instead of the classification place being blank with a circle around it, the wrong classification should still be showing with an X over it.


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The correct classification should be "Confidential"


comment:
Need Next button hidden on these screens.


comment:
I may just need clarification...The global response video says to call the CSC to let them know a critical error has occurred...each of the individual videos mention to close the doors and power on the system when the CSC recommends it...are they to be on the phone with the CSC throughout the entire process of removing trays?  If this is not the case then the CSC comment at the end of each video should be removed.  If they are to be on the phone the entire time then can we update the narration in the global response video to include this?


comment:
00.25 Prior to implementation a laboratory (test)....  Need to remove test.


comment:
01:06 is showing opening the transport door before the instrument is turned off.  The customer should not be opening any door before the instrument is turned off.


comment:
I don't know that this picture is quite right for the name "Rahul" - could you change his name to "Michael"


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I think I may want to change this question. I will talk with Julie about it. I think I would rather stress that they know they have an issue if the button is yellow or red and the remedy can be found once the button is selected.


comment:
The objective for this one is Navigate through the System Oveview and Global buttons.


comment:
change Checkbox to checkbox.
Also, in the wrong feedback add change to "Preventive Action is associated with reagent volumes and ..."


comment:
General comment - I believe that once you have the copyright symbol displayed the first time with the name of the instrument, it is not required in the rest of the program.


comment:
Change analyzer to modules. The only time it should be analyzer is when it is displayed as the cobas 8000 analyzer. When discussing the indiviual modules, make sure it is module instead of analyzer.


comment:
The 602 sample probe is not cleaned with alcohol so the correct answers are 1,2,3. This causes the Correct Feedback and Wrong Feedback to change. 

Correct - That's right. All the c 702/701, c 502 and ISE sample proves are cleaned with alcohol.

Wrong - Not all sample probes are cleaned with alcohol.


comment:
On question 10 - I answered incorrectly several times and was able to try again. However, I would get to the point where it automatically advanced without me trying again. One time it was because I answered 1, 2 and 4 but the next time was with answers 1,2,3. Once it automatically advanced, the question number was off by one.


comment:
Would like more direction like Click and drag the color to the correct description.


comment:
The feedback responses are not correct. Need to match what is in the spreadsheet.


comment:
Add > to separate the menu and the screen. 

Reagent>Status screen
Utility>Application screen
Calibration>Install screen

not necessary for QC Routine Workplace.


comment:
Change Reagent Inventory to reagent inventory. Make consistent with the question.


comment:
One first answer - change Calibrator to Calibrations.


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In the correct feedback change Calibraiton to Calibrations.


comment:
Not sure it matters - for the placeholder it is the Calibration and QC Select screen (not the status screen).


comment:
Need to change Pipes Maintenance to Pipes Maintenance Item.


comment:
Remove placeholder. Not necessary for this question.

Change the Wrong feedback - will get with Julie for change.


comment:
In feedbacks -  change under to less than.


comment:
In the question, change calibration to calibrator.

Also in the Correct Feedback, change to "...find information about calibrator preparation and storage..."


comment:
Would like more direction - Click and drag the name to the module.


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I agree that the Wrong feedback needs to change. I will talk with Julie about what to include.


comment:
Remove question since it was asked during the Navigation review.


comment:
Change correct feedback to "... use to control the cobas 8000 modular analyzer series."


comment:
Not sure this one is necessary since we did the matching exercise earlier. Will verify and let you know.


comment:
Need to have a picture of the sample rack with the tubes/cups loaded. Not sure what the boxes are indicating. I was expecting just be to able to drag the rack picture over to the rack loader area. Will there be a picture of the Rack loader in the final program?


comment:
Make the question and feedbacks into two sentences. I would like the Calibrator, controls and priority samples to be in a separate sentence. I felt the sentence was too long and easy to get lost in.


comment:
Also would like the picture to be the MPA connected to an 8000.


comment:
Should be cobas 8000 modular analyzer series.


comment:
change loading port to reagent compartments


comment:
I thought they would be able to choose the modules so that they would get the appropriate questions.


comment:
Need to include that this is on the cobas c 702 module.


comment:
More instruction is needed - Click and drag the button to the appropriate function.


comment:
need to add that this is from Data Manager. I think it should be "...associated with a particular QC result in Data Manager, simply select..."


comment:
Need to check with Julie on the wording for Purple Reagent Alarm.


comment:
For the Wrong feedback, change to "the Load List" instead of "a Load List".


comment:
Same comment for the Correct Feedback as the Wrong Feedback - the instead of a.


comment:
In the Wrong feedback, change accepted to acceptable.


comment:
Change to "...alarms or calibration flags and ..."


comment:
Add "From Data Manager, how do you display the Levy-Jennings chart ..."


comment:
In both feedback responses, change loading port to  Reagent Compartments.


comment:
When referring the instrument status make sure it is Stand By.


comment:
May want to change the Delete Option to something else. Will check.


comment:
In the incorrect feedback, change cleaners to detergents.


comment:
Not sure there is a / between Reagent and Detergent. Will check.


comment:
Change to "Which screen do you use to unload or dump a cobas c 502 reagent pack?"


comment:
Add a > in the answers:

Reagent>Setting screen
Reagent>Status screen
Workplace>Data Review screen
Utility>Application screen


comment:
Change to "The highlighted ISE reagents are for ISE Unit 1."

Have a picture of the ISE Reagents (the current picture does not show the reagents) and highlight the ones for Unit 1 (reagents on the right).


comment:
Change correct feedback to "The reagent is loaded with the cap on and the barcode facing to the right."


comment:
Need to check if there are multiple lights flashing or just one.


comment:
Need to check if Clean Cell is one word or two words.


comment:
Change to "...packs from the cobas c 702 reagent unloading tray."


comment:
change new reagents to new reagent packs.


comment:
Change analyzer to module on the feedback.


comment:
The previous question was #36 from the spreadsheet. I had selected the wrong answer and selected Try Again but it went ahead and advanced to the next question. I was not able to answer correctly.


comment:
In the Wrong feedback, change Reagent to reagent so it matches the question.


comment:
Would like the Correct feedback changed. Will work on it and comment later.


comment:
I think the choices should be actual buttons that are on the screen. Will check with Julie.


comment:
Change the wrong feedback to "EcoTergent packs are loaded into reagent compartment B."


comment:
Need to check if there is a space between Assay and cup/tip.


comment:
Change wrong feedback to "...empty tip and cup magazines."


comment:
The section of the policy highlighted does not match the situation.


comment:
Suggest the correct answer be moved down in the list from number 1.  It would force the student to think a bit more about the situation.


comment:
I suggest we put in a person here instead of ISO Man.


comment:
to Loretta's comment; It's explained in part and should be repeated here.


comment:
The policy section is this one shows more than the policy.


comment:
Clicking feature did not work for me either.


comment:
Be more specific with the instructions of clicking on each item that poses a Security Risk. I didn't read carefully and kept clicking on the numbers.  It took me a few times to realize I needed to click on the actual item.  
Also, I received a congratulations for finding all of the Security risks after only clicking on two.


comment:
I'd like to see more animation of ISO Man, such as walking around and pointing at things -making it seem more interactive. 
Not sure what that white block with lines on it is.  Is it a stack of paper or is it supposed to be a gust of wind blowing ISO Man's cape to the right?


comment:
I didn't catch where the following items were covered in the Intro: Logical Access, BCSI, Tailgating.  Since these terms are listed in the exercise immediately following the Into, I feel it should be mentioned.


comment:
As stated in my earlier comments: I couldn't find where Logical Access was clearly discussed and I don't think BCSI and Tailgating were addressed.


comment:
When a term is selected, the color of the pop up box is the same, whether you selected the correct or wrong term. It would be nice if the boxes could be two separate colors.


comment:
The actual badges need to reflect the different color - not the lanyards.


comment:
If we state System or Module Stand By for the ISE module, we will need to stay consistent with the other modules with this type of question. On the spreadsheet, questions 42 and 49.


comment:
Change Correct feedback - "...when you are loading ISE reagents."


comment:
Add "On the cobas c 702, the RFID label ..."


comment:
When talking about QC (not an instrument status) it should be Standby.


comment:
Change the correct feedback - "...the QC Standby component to view just the Standby bottle QC."


comment:
The previous question (#74 from spreadsheet) advanced even though I selected the wrong answer. I was not able to try again.


comment:
The screen name in the software is Calib. Review.


comment:
It is really difficult to review this because the Day 3 printed material objectives changed. There are not enough questions covering Reviewing results at the control unit and at Data Manager.


comment:
These questions will need to be reviewed carefully to make sure they match with the new objectives. This also applies to Days 4 and 5. We changed the objectives and order of when the topics were covered but these questions do not reflect the changes.


comment:
Need more questions about Data Review. Objective/topic suggestions:
 - Reasons for using the Unload Rack button (see Day 3 printed material)
 - Recommended format when performing a Backup from Data Review (CSV)
 - How do you know results were sent from the Control Unit to Data Manager.(H in the DM Status column)
 - The two places where you can delete Data from Data Review (Overview>Sample Data Clear and Data Review>Delete)


comment:
I would like to see more detailed questions about Sample Programming. Maybe a question about the number that must be added to the rack number for Routine (50,000) and STATs (40,000).


comment:
Need additional questions about managing results at Data Manager to match the objectives from Day 3 printed material.
Suggestions include:
- Match the Data Manager Workplace Component to the main function that is performed when reviewing results.
-Maybe have them select all the tasks that apply when reviewing results at Data Manager (print, add comment etc)


comment:
Need to look at the new Day 4 objectives and make sure the questions apply to them.


comment:
Change the Wrong feedback - "...is the only type of masking that cannot be performed from the Start Conditions screen."


comment:
Change the Correct feedback - "...can all be performed from the Start Conditions screen."


comment:
Add the >.

Calibration>Calibrators
Calibration>Status
Calibration>Install


comment:
I would like to see Test and Patient Masking bolded in the answers so it is easier to read.


comment:
This question does not belong in Day 4. I believe the same question was in Day 2.


comment:
Delete - we moved troubleshooting to Day 5


comment:
Move to Day 2 when calibrations are discussed.


comment:
Make Yellow and Blue bold in the answers so they are easier to read.


comment:
Add the >.
Calibration>Calibrators
Calibration>Install
Calibration>Status


comment:
Remove from day 4. Only Daily and Weekly maintenance will be covered in Indy. Will be needed for the onsite maintenance.


comment:
I think we need additional questions.
Suggestions:
-Question about reagent pack masking - maybe where it is performed or possibly reasons why a tech would mask a pack.
-Question about Lot versus Reagent pack calibrations.


comment:
Same comment as was made for the Day 1 Indy training question.


comment:
It appears question 15 from the spreadsheet is missing. It may appear later but I did not see it in the order I expected.


comment:
this question was marked as n/a on the spreadsheet. Is it supposed to be included?


comment:
Question number 31 on the spreadsheet was marked as n/a on the spreadsheet. I think is should be included as long as the pictures change and the learner can drag a sample tray to the correct area of the rack loader.


comment:
See comments on previous page. Sorry - they were in the opposite order on the spreadsheet.


comment:
This question is not necessary. I would rather have a question about the things to check for when changing the ISE reagents. See Day 2 printed materials for details.


comment:
Add the same questions that will be added to the Calibration section of Day 2 materials.


comment:
Data Manager basics needs to be listed before Basic Calibration and QC. They need to know how to navigate in DM to be able to view the QC.


comment:
Would be nice to have a general question about the software layout. Point out the navigation tree, components and workplaces. This should also be added in the Day 2 learning checkpoints.


comment:
Please make the same changes to the questions that were made to the Indy training questions.


comment:
Move to Day 2. Maybe replace this question with a question about the e602 calibrator vials? Will check on this.


comment:
Will the questions be in random order? If not I think the Identify Components and Module questions should come before the Daily Checklist Basic questions.


comment:
change to AssayTip and AssayCup magazines.


comment:
I am on the Congratulations page that was displayed after I completed the Onsite Daily Checklist Overview section. It has Indianapolis at the top instead of Onsite. I am not sure what the comments I made below are on this page also. I was having difficulty last night with the feedback tool.


comment:
The congratulations page for Oniste Daily Checklist Basics:ISE has Indianapolis at the top and not Oniste.


comment:
I would like a general software layout question that points out the Navigation Tree, Components and Workplaces. Same comment was made for the Indy class.


comment:
This is Day 5 in the printed materials so it will not be a question for Indy trainee. I will make a note of that on the appropriate screen.


comment:
This is considered part of troubleshooting and will not be covered until day 5. Remove question from Indy training but leave for onsite training.


comment:
This moved to day 5. Remove from Indy training but keep for Onsite training Basic Calibration and QC.


comment:
Remove from Day 4. This is covered on Day 5. Keep for Onsite Basic Calibration and QC.


comment:
Not sure if I already made this comment or not.
I would like to see a question about Reagent Pack Masking. Maybe point out the reasons why someone would mask a pack. See the Day 4 printed materials for content.


comment:
Also maybe add questions about pipes (what a pipe is) and a questions about the types of documents that can be found on mylabonline, e-Library.


comment:
Ideas for Data Manager managing data questions:
-Match Routine Workplace component to main function or reason to use. See Day 3 printed materials.
- Select all that apply for DM result related tasks. Include search, resend to LIS, Print, Delete samples with pending results etc.
- TraceDoc question about how it can be used to find information related to the result like the calibration, QC and reagent that was used to generate the sample result. Could be a true false question.


comment:
Remove the / between Reagent and Detergent.


comment:
Change Delete to Inventory Setting. That is what would show on the Reagent Preparing screen.


comment:
I would also like to add a question about what to verify when replacing ISE reagents. See Day 2 printed materials for content.


comment:
Need to make sure there is a question on evaluating a Immunassay calibration. See Day 2 printed materials.


comment:
Change Reagent Registration to Reagent Detergent Volume Reset. Change Reagent Manager Overview to Inventory Setting.


comment:
I would also like a question where they pick the loading mode most commonly used on the c702(Direct).


comment:
Not sure if this question is necessary. May replace with the loading mode question mentioned earlier. Will check with Julie.


comment:
Will check with Julie to see if we want to keep the question.


comment:
Refer to Day 2 printed materials for change in what red means.


comment:
Add question 92 from spreadsheet to the Troubleshooting questions.


comment:
May have more to add once we have completed Day 5 printed materials.


comment:
under cobas Flashcards component needs to be components.  Under MyLabOnline, contact your AE, not AES.


comment:
tried to replay audio here and it did not play


comment:
Same comment as page 2.  The actual badges need to reflect the different color - not the lanyards.


comment:
Make the pop up box red for spaces not permitted without an escort.


comment:
The page after this one (Page 7) wouldn't allow me to enter a comment.  However, when I checked the policy on this page - it didn't have anything to do with the scenario of tailgating.  It was about visitors to the ISO.


comment:
Love it, Love it, Love it!!!1 Such great work!!!


comment:
minor edit - make the spacing between 100 and mm consitent between the 13 and 16 mm tubes. One has a space and one does not.


comment:
I would like the cartridges labeled. I see they are circled but it would be nice to have a label since both the cartridges and the dilution vessel are discussed in the text.


comment:
Minor edit - the circled area of the probe appears to be crooked. It may be that the probe is crooked so not sure if it can be fixed.


comment:
We usually don't hyphenate in our materials. Please have PreClean together in the last sentence.


comment:
minor edit - for the Path control description is there an extra space.


comment:
The ISE unit is not necessarily an optional module. It comes with a 701/702. It is not available for 602 only configuration or 502/602 configurations. We may need to discuss this tomorrow.


comment:
For the throughput make sure it is hr not h for samples/hour


comment:
I think we should use the same picture for the sample probes, rinse stations and cleaners. I really liked the picture that was used for the review. I found it confusing to use the picture that was taken from the back of the instrument for the rinse station and cleaners. Maybe the review picture could be used for all and then just have the particular component that is being discussed highlighted.


comment:
Is there any way to make the label text any clearer. On some screens it looked very blurry. All of the graphics and images look so great that I would hate to have blurry labels if we can avoid it.


comment:
We should include the document number which will indicate the revision. I have assigned 5098-00-xx13 to the program. Once we have the final approved version, the xx will become the month.


comment:
There was a delay in moving to the next screen. This happened several times through the program. Julie said it happened to her also. I will go through more screens and try to document where it is occuring.


comment:
Change the red description to: There reagents that are missing or empty.


comment:
the question asks about where on the System Overview screen, so I expected all possible answers to be from the System Overview screen such as Reagent Preparing, Daily Maintenance and maybe Sample Tracking.


comment:
This is the picture I like and think it can be used on the screens that discuss the Sample probes, rinse stations and sample cleaners.


comment:
change question to:  What button on the System Overview screen allows you to delete sample data?  The right answer should just be Sample Data Clear.  The other choices should also be on Overview:  Sample Tracking, Daily Maintenance and Reagent Preparing.  The feedback response for a correct answer change to:  That's right Sample Data Clear which is part of the Workflow guide will delete sample data from Workplace>Data Review.


comment:
I think I meant wrong answer 1, the one abour Calibrations and/or QC are expired.  Change to Calibrators, or calibrator and QC materials are expired.


comment:
change question to: Match the QC status colors found in the QC routine component with their meaning.


comment:
Change question:  What components are washed with the NaOH-D and SMS cobas c packs loaded in the clinical chemistry reagent compartments?


comment:
add "status" to the end of View Host connection


comment:
change to:Some of your QC result types in the QC routine control values table are back lit in blue.  What does this mean?


comment:
on the correct feedback, change to say the outer ring of Reagent compartment B.


comment:
.... pack was returned to the Return port on the c702 Reagent Manager after you loaded it.


comment:
on all answers with this response change to : Reagent is held on the Reagent Manager until...

on the anwsers with "immediately" add or as soon as possible.


comment:
change question to:  The Barcode Read Error button on the Workplace Test Selection screen allows you to program a sample that has a missing or unreadable barcode.


comment:
Before you press the Print global button to print patient results... rest the same


comment:
Calib. Review (to match the screen name)


comment:
On the answers with blue and yellow, put the yellow statement first and then the blue.


comment:
we will make another maintenance related question like:  What button allows you to see the remaining time of a maintenance item and the status on each module?  Correct answer:  Maintenance Monitor  Wrong answers can be Masking, Reagent Preparing, and Sample Tracking


comment:
will need more questions on maintenance.  Also the menu button might just be named Maintenance since we are talking about all maintenance other than daily.


comment:
We need to discuss the menu buttons for Onsite and see if we need to add some based on the FAS app and the newest topics.


comment:
May want a more definitive statement to have people review Risk Matrix first.   They could gloss over it and then be lost for the rest of the training.  Alternatively, is it hard to have a link with the matrix on each of the following screens for someone to refer to it?


comment:
Job Aid examples of various document should match the matrix I believe


comment:
Might consider a rewrite to suggest test taker "must" click on each question.  Basically I'm lazy and did not initially click on the questions.  It would not allow me to proceed (which is correct), but it did create some frustrations as I furiously pounded the keys.  I'm better now


comment:
Can we make the pic a bit smaller? With the grid lines on the benefits chart now, things look a little squished.


comment:
Second sentence is missing a word. Should say "This course begins by reflecting..." ("by" is missing)


comment:
The components are no longer "below"; change second sentence to "By including all of the components shown at right..."


comment:
The words on the puzzle look fuzzy. Now that the image is bigger, can we pull the words out of the image, and lay over in Lectora instead? (One less thing to deal with at translation)


comment:
On all the videos, directions say "click the play button" but the videos auto-play. Can we take off the auto-play?


comment:
Title of this page should be, "My SMART Development Objectives"


comment:
Either rollovers are mismatched, or hot spots are off a bit; see slide 12 of ppt.


comment:
On the Help Amit screen, question mark "reflection" gets cut off; perhaps just crop image.


comment:
Third popup, last sentence should begin with, "In the meeting today,"


comment:
In Resources, "I" in IDP Guide is not hyperlinked.


comment:
Great work kendell--not only in capturing the edits, but being thoughtful about the best way to implement them. I appreciate your expertise!


comment:
Under View Other Roles, "Bench Technologist" is in a different font.


comment:
I don't see the r-balls from the translation document in the Supervisor or the View Other Roles options. Possibly translations didn't come through?


comment:
Another thing that didn't come through from the translation doc - all c's and e's (3 c's and 1 e) need to be bold.
I'd say this means the translation doc didn't work. :(


comment:
In 701, 702, 502, and 602 pull quotes - they need to say "/hr" instead of "/h" (add an r)


comment:
I really hate to say this, but I think my audio on the 602 sounds obviously different. Maybe I'm being overly picky, though, so I want Jenn to weigh in.


comment:
Per the brand folks, somehow on the last page of the course we need to sneak in another trademark statement. Here is the text:
© 2013, Roche Diagnostics. All rights reserved.
COBAS, COBAS C, COBAS E, LIFE NEEDS ANSWERS, ELECSYS, MODULAR and MYLABONLINE are trademarks of Roche.


comment:
Everything flows well, no errors I can see..


comment:
Assuming this is one to be developed because you can't see anything closely enough to know if it's classified


comment:
There are hundreds of VPI programs across the BUs. The matrix needs to spell out where VPI information resides in the classifications. PPT is listed, so should VPI be listed.


comment:
Document 2 and 3 appear identical yet have different correct classification answers


comment:
VPI needs to be listed (proudct design is too vague)

RND Package is meaningless as a example, is this a misspelled version of "R & D" ??


comment:
The HMLD Progran Manager Forum meets regularly and this group should participate directly in reviewing the proposed classification groups and the draft training.


comment:
Title says IDP Components but graphic reps overall PM....discuss different title and/or accompanying text w/team


comment:
01:03 The video shows closing the transport door then the coverslip door.  Audio is saying the opposite.


comment:
Where do I go after I complete the module?  Should there be a note informing participant to go back to Home screen


comment:
Can you decrease the amount of time for the disclaimer?


comment:
From ALPHA - Three areas of focus need to point to DEVELOPING (in PM Graphic) more clearly


comment:
Like the checks and x's.  However, didn't like that I had to "Try again" and it put EVERYTHING back!


comment:
T's up like video will play - but never does


comment:
Timing when Manager's Comments dialogue box appears seems off....need to replay - anyone else see this?


comment:
So, it's one year later and today Amit is......


comment:
Page 1 of 2:
At Cummins, every piece of data should be classified. This will allow the Company to cut storage and backup costs, speed up data searches, and meet legal and regulatory requirements for classification and timely retrieval of  information.  

You may encounter this data by accident or on purpose  in your office, on the copier, or by e-mail. It is your responsibility to know the proper procedures for classifying and handling this information. 

Page 2 of 2:

At Cummins, all documents must be tagged using one of the classification levels. It is YOUR responsibility to classify the documents you create. 
 
When creating Cummins data, most of us are document  "custodians and may not be the actual Data Owner. As a result, all documents must be assigned one of the following classification levels: 
"         Restricted Confidential 
"         Confidential 
"         Internal Use Only 
"         Public 
 
Classification levels are based on the level of risk to Cummins business or reputation. As you classify and handle documents, remember to be Safe. Sure. Secure.

Risk Matrix (why classify page 2 of 2): Andy, I can help revise this chart to make it cleaner and easier to understand. Please let me know.
We may want to tell them where they can find the risk matrix...

Restricted Confidential definition is not consistent with data classification policy. The definition should include high risk/violation of privacy of individuals, customers, reduce the companies competitive advantage or cause damage to Cummins reputation. I recommend we maintain consistency in definitions to avoid confusion and highlighting portions of the definition to show with why it is classified ________ (similar to what has been done)
Cummins Confidential: recommend definition consistency

Who? What? When? The final bucket I would spell out IAP and provide contact details.

Data Protection 1 of 5: 
All employees have a responsibility to protect Cummins data. Further, employees must protect data according to Cummins classification guidelines. 


Data classification and time: What does the M stand for?

Securing and properly classifying Cummins data helps protect our intellectual property and competitive advantage. 
 
Remember the following: 
"         If you create something, classify it. 
"         If you see something classified incorrectly, do something about it. 
"         If you see something not classified at all, do something about it. 
 
Keep data classification and protection in mind as you go about your job. YOU play a big part in Cummins ongoing success.


comment:
JJC:  Link between IDP/PM - Add sent or two about how the IDP process, dev objectives, like Perf objectives s/b inc. into all conversations


comment:
Page unbalanced.....graphic low; text high!!!  (JJC agrees0


comment:
Make sure we TEST FUNCTIONALITY on different systems/display modes....some text may seem off to different users...


comment:
Gray box - Remove SMART from SMART development objectives....


comment:
Bettina's worked previously....during our meeting JJC tried again, didn't work; Bettina also tried and hers didn't work either.  Concerned that this may potentially be a BIG issue.


comment:
Still need content reflecting that Amit's meeting with Jane is only a portion of a longer meeting - re: concerns that the meeting will give the perception that the meeting is really short, when in reality its not


comment:
Resource referral to IDP Guide is good - please make it clear, perhaps add icon of resource link (even thought we say "above")


comment:
Replace "Raise" with deepen my technical expertise.


comment:
I selected BECOME A MANGR.  It populated on next screen w/LEAD PROJ TMS


comment:
JJC:  Updt intro just a bit, to make sure learner knows that Jane is the manager and the connection following up on last video is clear


comment:
Applies to HOW DO I GET THERE (no feedback button)/.....career goals, in addition to appropriate objectives for development in your current role (JJC write it)


comment:
JJC: Revisit change list - not certain all were made.


comment:
Check tech fx.  A red X appears in the final, correct answer where there was NO CONTENT


comment:
SMART mobile/functionality.  SM always green?  Inconsistent with MDT practices.  Need to redo - JJC to discuss further with Alicia and Kendell


comment:
Andy Lamm - Corporate Policy CORP-10-01-21-03  Process for Classifying and Protecting Data - defines the Information Classifications as:

Sensitive Secret
Secret
Restricted
Proprietary
Public

Also, we need to be very careful with the word "confidential"  We run into issues with government information for the DOE programs if they include this word.  They require special handling in the government offices that prevents information from getting to who we need it to get to.


comment:
This one has to be Sensitive Secret.  It holds personal information and as such is considered sensitive secret.


comment:
This on depends....

It the document is produced before the Public release then it would be RESTRICTED or SECRET, but if it is post the earnings announcement then it would be Proprietary.


comment:
Order is important, so this one should be before the previous one.  That may reduce confusion.


comment:
This is the tough one.  ESW is Proprietary, but it needs to be RESTRICTED.  

This is a current issue today since ESW is accessed across the company.


comment:
This one will cause issues with people working PPT to have issues.  Everything that they typically see will be SECRET


comment:
You never identified "Internal Use Only" as an information security label  Proprietary...


comment:
We may want to be careful about encryption.  Our Semantics Tools may not be able see into what was sent if you tell people to encrypt.

In the PPT Info Training I do, I have removed encryption since this is a way around the system.


comment:
Since you use PPT

I would start with "SECRET" from Gate 1 to Gate 4,  Change to Restricted M1 to M4.  Then Proprietary from M5 to M6.  Even at M6 the information does not become public, only pieces of information will become public.


comment:
The "it" in the second sentence-- is that the PM or Indiv dev?  Grammatically it would be PM.  You might want to say that like your performance discussions, indiv dev is a continuous.... I know we talked about this at the meeting on Friday-- so whatever we discussed as well is a good add on


comment:
Do you want that last "should"-- perhaps it is-- and it benefits you and Cummins in the following ways


comment:
Last bullet on you--

Just a thought-- not all development may be meaningful and rewarding-- there could be something in the current role they need to focus on -- and for the success of the current role-- might want to consider softening that


comment:
I think here we should make the point that in addition to the performance objectives in your workplan..... so that it doesn't feel like a separate process


comment:
there was no feedback button in the PM screen--the statement-- you can be prepared by knowing where you want to go-- maybe better to say you can be prepared by exploring where you want to go-- something like that


comment:
I don't think we need the sentence-- your ongoing progress...
at this point we aren't talking about progress yet


comment:
After reading this screen again-- I would be ok with the 3-5 years


comment:
I'm wondering if the video clip should be before the career journey exercises-- the woman in the clip talks about some good initial things about the career journey--with what Amit says- it would help in putting together the journey in the exercise


comment:
I think we need something in here to say that 70-20-10 is a guide and doesn't always line up-- you do use the word guide-- but might be good to say something more


comment:
I like how you roll over the red words and the SMART comes up


comment:
It would be nice to roll over the objective and have some explanation-- one of the things that people often do is put an action statement in the objective part-- so a rollover stating that an objective frames up the focus of the development area and is not actionable -- something like that


comment:
what would be really good here-- is in the measuress and timing-- to have rollovers-- and for each as it comes up to say why that particular statement is good-- how it helps-- for example-- codeliver a presentation helps Amit get practice-- and it's also a good opportunity for a coach to observe Amit and provide feedback


comment:
that statement-- while not exactly proportioned-- sounds stilted-- maybe reword to say something like-- while each objective does not exactly hit the 70-20-10 balance, the most important thing is that experience is the most impactful development measure to include and should be the majority of the development investment in most development objectives


comment:
I'm thinking that somewhere we should put-- that often it is not necessary to have the 10% and many times there are objectives that have little or no of the 10% formal training-- and then can give examples


comment:
I think this needs to be tee'd up better-- it doesn't have to be long-- but maybe a few sentences about Amit did get the plan together after a few more conversations with Jane where she helped in consolidate the information he received along with his career preferences.


comment:
I think this objective is a good opportunity to make the point that development objectives also are to close gaps on the current job-- somehow we have put that into the background-- and that needs to be a clear point that development to close gaps in the current role come first so that an individual can perform at a proficient to excellent level


comment:
3rd objective second row-- I would not have put that in the dev journal-- not sure what the relevant data is except he is finished and is going to ask for stakeholder feedback-- do we need to beef that up a bit so there's more info in it?  The others are ok


comment:
One more thing-- I would have put something in the development journal about that CR opportunity-- that maybe it did come through-- have updated objectives and have a good start with XXXX--- the picture is there so it would be possible to do.


comment:
Just a quick note that when I did get that one statement wrong I tried to click again on the same screen to see it again and it wouldn't come up-- would be a good idea to have that be possible so the learner can take another look at what the response was.


comment:
I think we need a few comments about the manager journal-- how often to expect it-- the fact that it wouldn't be as often as the dev journal-- not sure how to put that diplomatically-- but some parameters should be discussed-- we really don't do that


comment:
Again-- a better transition to the year end-- it abruptly comes up-- perhaps a few statements that all year Amit has been working on his development plan along with focusing on his performance objectives-- etc


comment:
It may be a good opportunity here to make the point that articulating key learnings and insights is a key part of development.  The development journal helps capture learnings in a timely way and keeps them documented with the rest of the workplan so that interim development discussions are data rich and impactful


comment:
This needs more of a transition as well-- e.g. Now that you have followed Amit as he worked through his development plan...


comment:
I like the worksheet

Just another thought-- unless it is on a later screen-- I have not seen any of the checkpoints from the IDP template-- I think those somehow need to be incorporated into the course here.


comment:
Should this screen be after the Amit--Jane last video instead of before?


comment:
I see some of the checkpoints here-- that's good


comment:
I think that after that very last Amit-Jane video-- we can have some sentences about-- don't forget to frame out a few dev objectives-- something about dev objectives-- it feels a bit like the career journey is it.  Maybe this would be an opportunity for the checkpoints for the development objectives as a good summary


comment:
Is the last name spelled correctly with two "h"?


comment:
Video worked on iPad :).  I found the acting stilted.  Really like the inclusion of GPPs!


comment:
the video works on my ipad.  i still find the acting stilted.  i agree with joann, the sequence of the video and career journey excersice could be flipped


comment:
work plan objectives "focus on key projects" --- change to "focus on key work activities" ... not all workplan objectives are projects


comment:
just FYI - the roll over doesn't work on the ipad - i know you aren't designing for mobile devices but this should be a future consideration


comment:
the color scheme on the pie chart doesn't match the earlier one where the 70-20-10 concept was introduced.


comment:
Remove the block of white with lines image on the right side of the table.


comment:
I'd like to see more of a positive face on ISO Man, more like an "aha face" - so it doesn't seem like such a laborious task.


comment:
Quick suggestion: ISO Man's expression could become more serious as the classifications become stricter.


comment:
It's best to change the title and phone numbers listed in the image since that is real information.  The image should also be more clear.


comment:
In the previous slide, I think the policy should include section 5.0 for a more detailed information on classification. Also, in the popup block - it directs the user to hit "next" instead of the arrow button.


comment:
The click to enter course button needs to be more prominent; it took me minute to see it and I was clicking all around the page.


comment:
There appears to be somewhat of a delay between the audio and the visio.


comment:
Not only can't you pause the introduction but it doesn't appear to allow rewinding to a prior slide.


comment:
The backward error, though appearing to the active on this screen, does not work.


comment:
BES Cyber Assets definition needs to be more meaningful. It says cyber assets in the name and in the definition. It should instead say something like electronic assets logically connected in the BES network or provide an examnple of such an asset.


comment:
another video that I think is very stilted, awkward.  Looks like a TV interview rather than a natural dialog


comment:
again for future consideration, roll overs don't work on mobile devices


comment:
when roll overs don't work, the NEXT button doesn't activate


comment:
this video is better than the previous - more natural


comment:
the career journey statement created by the wizard is missing spaces and punctuation between several sentences.


comment:
I clicked on the HOME icon at top and it goes to the One Year Ago page....should we send this to the WELCOME page instead?


comment:
From Internal Audit:  1. Protection has been misspelled in the 2nd paragraph.  2. Perhaps consider clarifying the instructions.  I recommend saying something like review the picture to the right, and test your knowledge by clicking the items you think need to be properly classified and protected


comment:
From Internal Audit: Consider adding definitions for Custodian and Information Owner.


comment:
From Internal Audit: Scenario 1 - Learn to Classify  Perhaps before you present these 11 test scenarios, a slide or 2 before this would be helpful, showing what the classifications are at a high level, and some examples of the data which would fall under each. That way the test is more of a review, and less learning on the fly for the user.  The slides content is very good though. Also, regarding the pop ups (once you make a selection), consider adding a bit more stating exactly what within the example makes it fall under X classification. For example (because this had PII (SSN) data, Restricted Confidential would be the appropriate classification&)


comment:
From Internal Audit: In my opinion there is not enough distinction between the Learn to Classify Document 2 and 3.  I feel it critical to give much more detail on why the classification levels are different here.  It is left very vague especially on Document 3.


comment:
From Internal Audit: There is not enough background or content to properly classify Document 6.  With financial and earning information you cannot leave this vague.  For example, who is this being presented to (i.e., audience)?  Has a earning release already been public (i.e., timing)?  Same issue on Document 9.


comment:
From Internal Audit: On Design Document page 3 how would one know this is an existing design and not a new product?


comment:
From Mohammed Al-Qudsi: At Cummins, every piece of data should be classified. This will allow the Company to cut storage and backup costs, speed up data searches, and meet legal and regulatory requirements for classification and timely retrieval of  information.   

You may encounter this data by accident or on purpose  in your office, on the copier, or by e-mail. It is your responsibility to know the proper procedures for classifying and handling this information.


comment:
From Mohammed Al-Qudsi: At Cummins, all documents must be tagged using one of the classification levels. It is YOUR responsibility to classify the documents you create. 
  
When creating Cummins data, most of us are document  "custodians and may not be the actual Data Owner. As a result, all documents must be assigned one of the following classification levels: 
"         Restricted Confidential 
"         Confidential 
"         Internal Use Only 
"         Public 
  
Classification levels are based on the level of risk to Cummins business or reputation. As you classify and handle documents, remember to be Safe. Sure. Secure.
Risk Matrix (why classify page 2 of 2): Andy, I can help revise this chart to make it cleaner and easier to understand. Please let me know.
We may want to tell them where they can find the risk matrix...
Restricted Confidential definition is not consistent with data classification policy. The definition should include high risk/violation of privacy of individuals, customers, reduce the companies competitive advantage or cause damage to Cummins reputation. I recommend we maintain consistency in definitions to avoid confusion and highlighting portions of the definition to show with why it is classified ________ (similar to what has been done)
Cummins Confidential: recommend definition consistency


comment:
From Mohammed Al-Qudsi:The final bucket I would spell out IAP and provide contact details.


comment:
From Mohammed Al-Qudsi:All employees have a responsibility to protect Cummins data. Further, employees must protect data according to Cummins classification guidelines.


comment:
From Mohammed Al-Qudsi: What does the M stand for?


comment:
From Mohammed Al-Qudsi:  SECURING and properly classifying Cummins data helps protect our intellectual property and competitive advantage.


comment:
They should register the 701/702 reagents before STARTING the daily pipe.


comment:
We may want to use a generic phone tree.  Someone may see old names on the list and be confused as to why they are on list (such as Larry and Rick ford)


comment:
Number 10 should be before STARTING the daily pipe.


comment:
If they don't know, people may do what I am doing by clicking on the answers until you get the correct one.  Perhaps the visual could provide a hint towards what information is contained and then the user could select the correct classification.


comment:
Where different professional certifications require continuing education credits, it may help if there is a time stamp on the training certificate so that it can be submitted towards CEC.


comment:
Instead of reviewing inventory, can we print a reagent status report?


comment:
The pipe includes reagent prime for the ISE.


comment:
The "what you find on package inserts" is confusing.  Which package insert are we referncing?


comment:
Again the package insert statement is confusing.


comment:
Lot cal vs reagent pack cal should be for all assays except ISE.


comment:
if we are going to guide them through downloading QC, let's do a non Roche control.


comment:
There's  layering issue on this screen - the gray words are over top of the popup boxes.


comment:
This page has a "click the next arrow..." instruction, but it's the last page in the course.


comment:
I'm testing in IE10 right now, so this may not apply in IE 8... the word "criteria" is on the final line all alone, and is running into the "S"; any way we can expand the text box just a bit to get it up on the previous line?


comment:
Put this comment here since there is no PF button on the System Check screen. In the new callout box about IE 8, there is an extra space between the words "are" and "supported".


comment:
On this page, the course is not "remembering" that I've been here (if I navigate away and back to the screen within the same session, Next button is hidden again).


comment:
I believe on the first page you should have the full name of the instrument - cobas 8000 modular analyzer series. Maybe change the title at the top to have the full name?


comment:
In red callout box, "resources" should be capitalized.


comment:
In the second question, I would prefer that you question about which computer is unique to the 8000 be removed. Maybe change it to ask what each computer is used for.


comment:
I believe the hardware components cleaned during the Daily Checklist should be listed. This would help the FAS make sure they covered all parts.


comment:
Need additional objective for the Global Buttons and Help. These are also covered in the Software Overview section.


comment:
I believe there needs to be an additional question on the Global buttons.


comment:
Change List to Lists - there may be multiple lists since one is printed for each module.


comment:
Move the Lot expiration and onboard stability label to the right next to the Exp. Date column.


comment:
Need to include the Purpose of the green rack. The other bullets have the information for the FAS so I think it needs to be included for consistency.


comment:
Need to include the information about performing an ISE calibration after the green rack. It is an informal question but it is not in the explain section for the FAS.


comment:
In the blue box, remove the T from THave.


comment:
Will the FAS have a list in this application of the simulator tasks?


comment:
Add "and to start fresh everyday" to the first bullet point. Need to add this since it is an assessment question.


comment:
Question 3 - change calibrators to calibrations


comment:
In the package insert section - change "What calibrations are required" to "What calibrators are required."


comment:
I really like the chart for reference. Is it possible to have a better picture for the 602 vial loading on the rack?


comment:
Question 1 -  change "they will fail ..." to "the calibration or QC may fail."


comment:
Change "...evaluating patient results..." to "...evaluating QC results..."


comment:
Include the brief descriptions for the side bar buttons that are included with the questions on this page also.


comment:
Second line, should reference chart "at right" instead of "below" since that's where the chart is.


comment:
To find when calibrations are due and what calibrators are required, you must look at the test package insert. The calibrator package insert provides information on preparation, storage and stability of the calibrator.


comment:
The package inserts are viewed not downloaded for eLibrary and USDiagnostics.Roche.com


comment:
In the calibration troubleshooting section, 3rd bullet - change to "How you know if your clinical chemistry calibration has passed..."


comment:
Not sure we should include the troubleshooting app since it is a pilot project. If we leave it, there should be some sort of note that it is currently a pilot for only a few select customers.


comment:
this screen is also not "remembering" that i've been there.


comment:
Manual order calibrations:
Blue - successfully programmed calibration


comment:
I don't believe the quick link to QC section in the Calibration and QC topic is correct. It takes me to scheduling cal in QC from System Overview. It need to take me to Basic Calibration and QC Review - QC.


comment:
At the top of the page, add a note that the facilitator needs to make sure they have the Archive and Delete Quick Reference Card prior to the training session.


comment:
Question 8 - extra s in Sample Data Clear.


comment:
I would prefer to have the real name or description of the side bar buttons instead of a name describing the icon.  For example, the "diamond arrow"= issue report, camera=screen shot, Magnifying glass=TraceDoc viewer, CD= Software update installer (which is not currently used in the U.S. so we don't need detail on its color, Door arrow= Shutdown, Two computers= remote access, and two link= host connection status


comment:
remove T/F question.  change 4 to:  Show me where you select workplaces to operate the Data Manger.


comment:
I would like to see more structure around the competition activity here to ensure the learners are engaged and the FASs are consistent with the delivery.


comment:
another change to question 4: Show me where you select the workplaces to navigate the Data Manager.


comment:
The operator notebook has content on managing QC but not installing. 

The FAS app has content on installing but not managing. 

Need to have both managing and installing QC content in both places.


comment:
After I provided feedback on this page, the continue button dissapeared and I had to use the backward button.


comment:
The backward button, didn't work either.


comment:
In order to move from the CIP definition after selecting CIP, I had to pick another incorrect answer just to move forward since the other buttons didn't work.


comment:
I had to refresh the screen and start over in order to continue with the course after providing feedback on this page.


comment:
I would like to see the statement about changing passwords often  to something like "the ISO requires passwords to be changed every XX days."


comment:
REVISE.....Individual development is an important part of the Performance Management Process.  Similar to managing performance objectives, individual development involves planning, implementation, and continuous assessment between you and your manager.  A continued focus on your development benefits both you and Cummins in the following ways:

REVISE THE YOU STATEMENTS....
>create development objectives that are meaningful to you
>identify roles that are both interesting and align to your career journey

Agree with Joann that the obj. may not always feel "rewarding," but I think by virtue of them being individual development objectives, that they are specific to the employees that they are likely meaningful with a connection for the employee.  I have altered the statement to reflect this.


comment:
The Individual Development Plan is comprised of the career journey statement, development objectives, the progress journal, and any interim comments from your manager.  

The diagram illustrates the Performance Management Process where both Performance and Development objectives provide for on-going focus throughout the year beginning with the creation of the workplan.


comment:
Lorrie raises a good question.  There are 21 Amit Chheda's on LinkedIn! I used to see a Doctor Manish Chheda too!


comment:
Add to intro....

.....see how he progresses through the year.  You will also have an opportunity to see the progress in action with the help of video clips in each segment of the course.  (Can't recall if we mention this elsewhere, but it would be a nice intro to the videos)


comment:
One Year Ago...

....Amit met with his manager, Jane, to talk...

Let the titles lead into the paragraph rather than duplicate statements or use two different statements that mean the same thing.


comment:
Protection is misspelled in the second paragraph, "Before you begin, check your Data Classification and Proctection knowledge."


comment:
We should change the information in the body of the document (i.e., description, document classification, technical area) to reflect information that would be in a Cummins Technical Report.


comment:
We may want to consider adding IAP contact information such as an email address, website, and/or phone number.


comment:
PRIOR SCREEN EDIT PER JDJ:
During his discussion with Jane, Amit was not well prepared.  He wasn't sure about&.  Therefore, Jane was unable to&. 

You can be prepared for your development discussion with your manager by exploring where you want to go and by having some idea about the skills you like to use. Let's begin by learning....


comment:
CHANGE Your ongoing progress is reported in OnTrack 

TO Use OnTrack to track your development progress....(or something of that nature)


comment:
1. It was mentioned as an option to "contact IAP" in a couple of places in the training, but I was never informed "how" to contact IAP. Those unfamiliar with points of contact may not take the time to research  2. Is it possible to make the "classification print sheet" a one page document so it can be hung up and referenced easily

Solely minor points - overall the training is well done.


comment:
Video plays fine....must be Google Chrome.  We may want to include a comment in the course that tells user to make sure they are using Internet Explorer for the course and not Google Chrome.  Thanks.


comment:
REVISE INTRO:  Your career journey statement describes your career goals and identifies.....to achieve those goals.  The statement may apply to your current role or skills to develop for a future role........the rest is ok


comment:
Change the WRITING intro to:
Writing a career journey statement requires some exploration and thought.  The components shown at the right are suggestions for you to consider.  Using any combination of these will enable you to create a statement that you can sustain over time with the flexibility to update as you develop and grow in your career.  (This sounds better here than prior page - Team, let's discuss and finalize together)


comment:
Remove 3-5 years from yellow puzzle piece.


comment:
Okay....I see jdj comments...these didn't show initially!  ;-)  maybe we can say Next 1-2 Assignments or In the next 3-5 years?  That way we give both the perspective of roles and timing.  I like this best!


comment:
Red box is GREAT idea....would like to adjust a bit....  See the full context of these examples in the IDP Guide by clicking the Resources icon in the top right corner.  Still like idea of including a graphic of the icon, but it may be a bit too busy on the page!


comment:
I see what Joann and Lorrie are saying about the order and how this particular video may be helpful.  I realize this will change the "design," but we want what will work best for the learner.  So, we have two options as I see it:
1.  Place the video AFTER the learner determines whether or not to keep or fix the statement.  The feedback would say it needs some work and refer the learner to the video for some help to get some ideas, then help him fix it by doing the selection/fill-in exercise.
2. Place the video BEFORE the Keep/Fix it part of the exercise, then go through the exercise pages as-is having seen the video up front.  I'm less inclined to go with this option.  Let's see what the team thinks!


comment:
Lorrie's comment refers to wording in the intro.


comment:
M:  Change the word "critical" to appropriate (or even important).  Since we're talking about development, it should sound like risk-taking won't be harmful...critical is too strong.


comment:
A: Change the order so that it flows and is more logical....Process, steps, tasks, then resources.


comment:
T: Revise question to read: When do I need to accomplish....?

Add a SPACE between I and finish (in When do I finish?)


comment:
Change the paragraph beginning with Follow the 70/20/10 to read:
A good guideline for this balance is 70/20/10 as shown in the graphic to the right.  Its not likely for your balance to be this exact, but in general 70% of your development activities should be.....

These changes should help the flow and address Joann's req specifically to make it clear that this is a guide


comment:
Would it also be helpful to say in the second paragraph...Everyone's plan is unique to their needs, so the 70/20/10 guideline will vary.  Click each.....


comment:
Change question 1.  same except add "What does  Preventive Action do and why should this be completed first? Answer: It triggers the purple alarm, which indicates there are not enough reagents to meet the daily requirement. 
It provides a look-ahead time to accomplish all of the calibrations needed for the day. Activating Preventive Action first ensures the Reagent Load/Unload list will include all reagents and consumables to load and unload for the day.


comment:
change question 4:  ISE calibrations should occur before the green rack is processed- false  (should is stronger than can because they can cal first, they just shouldn't)


comment:
All references to Multiclean change to SmpCln 1


comment:
under Ask:  Operator Notebook (not plural)


comment:
I thought the purpose of choosing a configuration was to map module specific topics to the appropriate config.  For example: if they choose e602 only they would not see hardware information associated with the clin chem modules, no green rack or daily pipe in the checklist,etc but they are still there for 602 only config.  If all content is there no matter what the configuration, then there is no sense in having them choose their configuration.


comment:
Objective: Identify Hardware: Modules and Components


comment:
We need a more structured activity for the operators to identify components to ensure engagement- maybe use labels that FASs would order with the onsite materials.


comment:
Other than possibly labeling some components, I don't think these four questions really assess them on the components or their functions.  I would prefer getting rid of the questions except for the one with racks and replacing them with function related questions- maybe adding additional questions (total of 6-7)


comment:
Dont need to log on to the Data Manager at this time.  Objectives from Day 1 printed materials are to Navigate through the System Overview screen, global buttons and Help.


comment:
Maybe turn 4 into a structured activity.  Have participants pick from a stack of cards with system overview buttons and global buttons and they have to find the button and describe its purpose.


comment:
The 4th answer option is covered by the Submit button on the iPad.


comment:
The placement of the answer options is off on the iPad and the Submit button covers them up.


comment:
The spacing for the answer options looks a little off here.


comment:
Change answer to c 702/c 701 since we talk about both in the answers.


comment:
Also - this goes with the previous question about cleaning sample probes. Add 'cobas' to the answer before you list each module.


comment:
Add 'modules' to the correct feedback so it says 'cobas 8000 modules'.


comment:
The answer options overlap with the submit button on the iPad.


comment:
The correct feedback is confusing to me! Let's just take out the false part.


comment:
The answer options overlap the submit button on the iPad.


comment:
Instead of saying 'type your text here' should it say 'type your name here'? I wasn't sure of what to do here.


comment:
The Day 2 submenus won't work for me on the iPad - I can't access those questions at all.


comment:
The 'complete the learning checkpoint' button didnt work in Day 3 for the iPad.


comment:
The answer options overlap with the submit button and the bottom two answers are cut off on the iPad.


comment:
Okay I got the submenus to work but I had to hold down the Day 2 button for a few seconds - is there a way to make this easier to access from the iPad?


comment:
The answer options and submit button overlap on the iPad.


comment:
Answer options overlap with submit button on iPad.


comment:
I agree with Julie. I feel the FAS would need to be provided with the tools to make sure the training is standardized.


comment:
I would like to see specific page reference to the Operator notebook. As the FAS goes through the material, I feel they should be able to tell the participant exactly where they need to be in the notebook.


comment:
Answer options and submit button overlap on the iPad.


comment:
Need to bold explain in the second and third bullet points.


comment:
Answer options and submut button overlap on the iPad.


comment:
I would like to see some type of review activity around this topic. Maybe the FAS has calls out a task and a trainee must find where the task is performed. For example, FAS says they want to view the reagent inventory in graphical format for the c702. The trainee would need to find the screen in the software.


comment:
Will the topics be checked off after you have covered them? This would make it easier to keep track of where you were for the training session.


comment:
The 'cobas' in the question needs an R ball.


comment:
Answer options and submit button overlap on iPad.


comment:
Check for R ball after first mention of cobas on each page.


comment:
This question should be in ISE - not 502


comment:
I am not sure I understand the first statement in the blue box. Maybe change it to state what is included during daily preparation: reagent management, daily maintenance, calibration and QC.


comment:
Need the actual name of the simulator task for the FAS so they can guide the trainee to the correct one.


comment:
Change Multiclean to Sample Cleaner 1(SmpCln 1).


comment:
In the cleaning table, change ISE to ISE module.


comment:
The information on the Reset Volumes needs to be moved to follow Unload/Load reagents and consumables. Since we are trying to make this seem easy, I don't think we should tell them there are three places they can perform this function. Since they were just in the System Overview>Reagent Preparing screen, let's guide them to do the reset there. I would like to see the screen in the FAS app.


comment:
Change Clear Data to Clear Sample Data to match what is in the notebook.


comment:
To be consistent with the other pages, make the "Tell participants to take notes in their Operator Notebooks." sentence green.


comment:
Make title consistent with what is in Operator Notebook. Either Schedule or Order Calibrations and Controls.


comment:
Add questions from lines 8,9, and 10 in the Indy Day 2 c 502 tab to this section (It looks like there should be 8 questions here)


comment:
Add questions from lines 8 and 10 from Indy Day 2 c 701 tab to this section (It looks like there should be 7 questions here).


comment:
Daily pipe is not required for configurations that have only e 602 modules.


comment:
Should tailgating be included in this section? Also, definitions of PSP and ESP are not provided on the previous screen.  Is this the intent?


comment:
Per JDJ:  When learners click on Specific Objective....should read: This column describes your development objectives for the skill or knowledge you want to braoden or deepen.  These are NOT actionable.


comment:
NOTE:  I rolled over all red hot spots, but did not get a Next button to advance.  Had to do so manually.  May sure we test functionality and confirm.  I was in ie this time, not GChrome.


comment:
Love Joann's suggestion!  If the functionality is possible and its not too busy/too much activiy on the screen, I think we should do it.

If not optional/practical for this screen, perhaps we can create a supplemental reference to which we refer learners to the resources to check out the rationale for the correct choices in this exercise.  Looking forward to hearing the art of the possible.


comment:
Agree with JDJ to drive the dev in role pt here....

Option 1: Lead objective with IN MY CURRENT ROLE....

Option 2: Improve my proficiency level in Asset Util Mgmt from ......to.....so that I can better perform in my current role.

I like option 2!


comment:
Joann's points well taken&..I think we actually need a "transition screen" between the activity and then Amit's Objectives to help "summarize" the key learning about objectives to this point because the learner has seen quite a bit of content and it may be helpful to level set here before finishing up with Amit's objectives.  I suggest:

Amit has been on quite the journey to create a good development plan.  He has had several meetings with Jane who has helped him consolidate the information he received from others. 

You have learned about SMART, balanced objectives which could be similar to the 70/20/10 guideline.  And in some cases, objectives may not include the 10%" that represents training depending on an individual's experience or role as seen in.

No matter what the balance is for a particular development objective, the most impactful measure is experience and this is where time should be most invested.

Click on Amit to take a closer look at his development objectives.


comment:
With addition of the content in my prior comment, the page should be better connected and flow, while capturing key points shared thus far.  Looking forward to the robus discussion this one will bring!


comment:
COMMENT ONLY/NO CHANGE: Of all the videos, now that the "stiff" bug has been engraved in my mind's eye, this video fits the bill for me.  The content of the conversation is fine.  As I think about Amit....I think his personality could have been one extreme or the other in reflection back on the video clip reviews during our actor selection/voting process.  He's a very cheerful guy that usually carries a sly grin and quite playful.  We needed him to have more seriousness in this project, so he did.  As for his co-stars, with our updated scripts, I'm pleased with how they came through.  Many of them had coaching for the selection process that was different than what we expected, so I think the end result is them "regrouping" .... this video in particular, because of the setting, lends itself to more of an interview feel as Lorrie commented v. conversational/personable.  Lessons learned.  Overall, I'm pleased with the outcomes, not perfect, but doable.  Glad these are not show stoppers!


comment:
I think we may want to add something early in the course, and perhaps a reminder some other place(s) that course doesn't currently support mobile devices, if you're using one, some rollovers may not work and neither will the NEXT button to proceed in the course.  Will require manual advancement using the TOC.  (or maybe that's telling too much)....maybe we say course NOT recommended for mobile devices due to unsupported functionality at this time.  (I actually like this latter wording a bit better.  Placement will be key if we decide to go with this.)


comment:
Box 3....I offered some clarifying details that helped my team better understand the research.


comment:
Manager's comment box did pop up after the next-to-last box....in Internet Explorer (I believe its even earlier in Chrome).  Needs to pop up AFTER the last box if we're going to leave it until the end as it is now.


comment:
Could we add a "popup" or something with detail per JDJ's request....

As mentioned in the previous activity, manager's can view and respond to employee comments as soon as they are posted.  Some managers may respond to all comments, where other may only respond to a few or not at all.  During your 1:1 conversations, if you find this helpful or to make it more value-added, share your comments with your manager and invite him to share interim comments.  There is a great value in the on-going dialogue and engagement that further supports the conversations you may have.


comment:
During his journey, Amit used you and other resources to create his IDP.  You, too, have these resources to help you get started.  In the Resources tab above, you will find the 
IDP Guide - includes checkpoints to remind you about key actions and information.  (Can we make the checkpoints a "live" link, then pull them out where users can see them specifically with respect to the Career Journey, objectives, and progress journal?
GPPs (does BLP need the link to the database?)
PM Resources (BLP needs link to the MyCummins page?)


comment:
There is an extra "cursory" mark next to the bullet in the Career Journey Checkpoint.  I thought it was my screen (dirty), but its not!  Must be in the programming?


comment:
Either in the intro (which is already text heavy) or by way of a red-called out rollover, we need to have learner's reference the Career Journey checkpoint here and note that its important for a statement to align with the organization's busines needs.  This will be the case for each segment/checkpoint to call this to the learner's attention.


comment:
Sorry for this LATE catch!  The screen shot is not correct.  The title shows "Performance Plan" and it really should say "Individual Development Plan" Not sure how this happened.  I tried to see if it was possible to get in OnTrack what we see in the course, and its not.


comment:
In intro, we need to add some reference to the employee considering the checkpoings in the IDP guide when writing objectives.


comment:
Same comment here.  Add something to intro to reference consideration of the checkpoints for the progress journal (as well as the Manager's interim comments checkpoints) in the intro of this page.  Manager's comments checkpoint ref could be at the bottom instead since its NOT part of the employee's specific journaling, but a response to the employee...just a thought on the latter.


comment:
One Year Later...

....Amit reflects back.....
(Remove Today from the wording)


comment:
I LOOOOOVE the reflection video segment for Amit.  Nice/cool job Kendell!

The end video just made me realize that Amit seems as if he is sight impaired.....talk about diversity in a different way.  Reminds me of some of our discussions earlier on in the project.

Congrats team on a job well done.  We're almost over the goal line!


comment:
Per Lorrie's comments, make sure we check the issues mentioned and confirm that its not just the iPad view.


comment:
Nice journey. I really like the summary:  Quick/effective closure!


comment:
Congratulations on helping Amit complete his journey!  Now, you can continue your journey with writing or revising your development objectives and checking that your career journey aligns with Cummins organizational needs.

Click Pring Certificate to VIEW and print (like view better than "retrieve")......


comment:
Information Owner should probably be changed universally to Information Asset Owner so that it reflects what's contained in the policy.


comment:
The list of examples is not complete.  Please note as such so people don't believe these are the only documents we are concerned about


comment:
Please remove the Title QSK50 T4 and replace with Cummins Engine.  Also delte from the page the SO55761 (baseline), QSKT67 and Stage 2 labeling on this document.


comment:
Reporting listing:  Please change the final reporting line to:
Finally, contact an IAP Program member.


comment:
Please replace Product Preceding Technology with Value Package Introduction (VPI).  All PPT projects will be restricted confidential.


comment:
Charu - let's change the project to resource planning and project tracking


comment:
For "workforce planning" let's just workforce and resource planning


comment:
instead of workforce planning - let's just say this new effort


comment:
1. encourage and support the team through the change

2. provide training and development opportunities if needed

Leverage the Fair Process whenever possible to engage employees throughout the process


comment:
instead of sympathize...please use empathize


comment:
remove "changepoint" add process improvement;


comment:
remove change point add process improvement - pi includes people and process (but it's led by people)


comment:
Expectations Framework
HR Business Partners
MISO University - www.miso.csod.com
Trusted Mentor or Coach
My Manager
Discussion Guides


comment:
let's take the "google" off and have a blank screen without the links


comment:
This document is a Cummins Technical Report, but the header lists Cummins Engineering Standard.


comment:
Not sure if you are going to have more than one CTR in the exercises, but some CTRs will need to Restricted Confidential, as opposed to Confidential.


comment:
My understanding is that personal cell and home phone numbers was considered Sensitive secret today.  Is it really being moved to Internal use only?


comment:
I think the diagram can give users the impression that over time, all data will move to internal use or public.  For design data, I don't think this is the expectation.


comment:
Over all I felt the length of the course was too long.  I think it had too many different examples that it made you work your way through. It took me almost an hour to complete this training. I also could not tell what the documents were by the pictures so classifying them was impossible.  I think it would be better if the examples were straight forward for us nontechnical types.


comment:
After selecting "Check Answer" the document sitting on the printer was not checked. This should also have a classification marking.


comment:
"Employee compensation" documents should be added to the Examples column in the classificaiton matrix. Right now the "Confidential" column only mentions business-related examples which can be confusing as I initially thought this would be Restricted Confidential b/c the examples stipulate "PII". Its my personal information that's contained within this document.


comment:
Should we put IAP as the first contact here? I understand it will be more work for IAP; however, if IAP is not aware of how many documents are being left unmarked then it is hard to track metrics at all. Just because a document owner is contacted doesn't actually mean they'll go a make the change. IAP will have the ability to enforce classification vs. an employee.


comment:
Answer options overlap submit button on iPad.


comment:
Add questions from lines 11 and 13 in the Indy Day 2  c 702 tab to this section (Itnlooks like there should be 10 questions here).


comment:
Need to clarify the second bullet point about hte package inserts. The test package insert states what calibrators are required and when the calibrations are due. The Calibrator package insert states how to prepare the calibrator and storage and stability requirements of the calibrator.


comment:
I agree with Julie. I would like to see a structured activity with this review.


comment:
This section is especially important to have guidance on the what page the trainee needs to be on in the Operator Notebook since all calibration information including installing is in the Calibration and QC section of the notebook.


comment:
The comment about USDiagnostics.Roche.com instead of mylabonline applies to the entire program.


comment:
Maybe the FAS could have printouts of the C.f.a.s. package insert and hand out to the trainees. The FAS could then have each trainee (or divide into groups) find different pieces of information. For example, one person would need to describe to the group how to prepare the calibrator and another person would need to state the storage requirements.


comment:
Answer options look low on the screen, but they don't overlap the submit button on iPad.


comment:
I would like to see a review activity that has them practice looking up alarms and remedies in online help. Maybe the FAS has cards that have different alarms and then passes them out to the trainees and they must use Help to find the suggested remedy.


comment:
Answer options and submit button overlap.


comment:
Move the "Show how to locate QC with warnings and view result details and explain;" to follow the "Show the Control Values table and explain:" section. This order will match better with the notebook.


comment:
Is the FAS just giving the rack number and Rack color verbally to the trainee or are they handing out cards that have the information?


comment:
Just a note - this EcoTergent question applies to c 502, c 701 and  c 702


comment:
Make sure EcoTergent question is in c 502, c 701, and c 702 in both Onsite Daily Checklist Basics AND Indy Day 2 submenus.


comment:
Need to reference the Routine QC Management Quick Reference Card for this discussion. This card includes information on managing QC at Data Manager and also manually ordering QC on routine and standby packs.


comment:
Answer options overlap the submit button on iPad.


comment:
Aswer options and submit button overlap on iPad.


comment:
The maintenance log that they will need depends on the configuration they have in their lab. The Integrated log was used in Indy training because we were training on a standard config. For example if the lab only has 602, they would need the 602 log and the core log.


comment:
The notebook has information on the navigating the maintenance screen but this is not covered in the FAS app.


comment:
I just noticed the reference to the Maintenance screen navigation in the Weekly subtopic.


comment:
Make the "How to navigate the Maintenance screen" bullet point the second one.


comment:
Change Tests and Patients to Test and Patient Masking.


comment:
The spacing between the answer responses here is weird.


comment:
remove this question.  It has too many scenarios that are possible in both places.


comment:
change wrong answers and response to wrong answers: change wrong answers to: 1. To be able to calibrate and QC the reagent pack. 2. To perform maintenance on the module.  Wrong response: These activities cannot be performed on a reagent pack that is masked


comment:
in one correct response, say "reagent pack", not just "pack"


comment:
correct response:  remove third statement in response and change second statement to:You mask a reagent pack when something is wrong with your reagent and you want to discontinue using the reagent for sample processing.


comment:
I think we need to make the words "information asset owner" look like a hyperlink - blue, not-bold, underlined.


comment:
okay - just realized I gave you a bad edit on the risk matrix. on the one that pops up, we need to remove the examples column and the red text about the access levels.


comment:
this document needs to be replaced with the new one matt sent you...


comment:
put "(VPI)" after "Value Package Introduction


comment:
Explain what daily preparation is, not that it is different from Maintenance.  Daily preparation includes reagent management, daily maintenance, calibration and QC.


comment:
5th bullet under Demonstrate: change to: What is mean when....


comment:
In attached cleaning table, need cell rinse units for the c502 module


comment:
last bullet under Demonstrate: add additional info at the end... If your configuration does not include a c702 module, but includes a cobas e602 module then a reset on just the e602 module is required.


comment:
add more detail to the answer of question 1.  It is efficient because the green wash rack can be processing while patient samples are finishing and  reagents can be gathered and then loaded on some modules.


comment:
change question 2.  ISE calibrations should be performed before the green rack is processed.

(they actually can be done before, its just not the right way)


comment:
change second bullet under Demonstrate: Load reagents while in operation (during green rack)


comment:
will discuss Tracy's comment during the meeting


comment:
move Reagent detergent volume reset to before reagent registration


comment:
Question 6 change to: Where do you to go to view and/or print Calibrator and QC Load Lists?


comment:
change the Tell statement to:  Tell participants that they should prepare calibrators and controls while they are performing the Daily Pipe for efficiency.


comment:
change 3 answer to: Performing a reagent registration will ensure the reagent and detergent volumes are updated to avoid a pipe interrupt and other troubleshooting issues.


comment:
I want to know from the FASs if this section has enough detail for them.


comment:
Show how to access Print History to find the Photometer Check report.


comment:
4th bullet under Demonstrate:  Clas connection should already be selected so just say: "... and verify Clas Connection is enabled on the Start Conditions screen."


comment:
under demonstrate "Where to review results when finished" add: Calibrations- Control Unit and QC: Data Manager (if reviewing QC at the cobas 8000 modular analyzer series)


comment:
number 6 is really only important in Indy training, since we may have both types of customers with and without an MPA.  The customer onsite doesn't care if there is or  is not a difference, they just need to know how to do it for their set up. Either omit or add a new question-


comment:
I am starting to question whether the content in the notebook would be or need to be a valuable resource after training is done.  It just has key points in the notebook about Calibration and QC, but doesn't include any actual procedures for the tasks.  Manually ordering calibration and QC may be an example of procedure steps that we would want in this notebook.  I just need clarification from the group as to whether this is just a training tool or was it intended to be job aid or reference after training?


comment:
Install new Calibrator Lot numbers, edit value and assign rack position is in the note book, but not in the app under Basic Calibration and QC review.  I think it should be for the main purpose of making sure techs know how to download calibrators for the e 602 reagent lot change or if they get a new lot of calibrator.  This content should be in two places in the app:in this Basic cal section as well as in the Configure and Manage Calibrator and QC section.  We can discuss this as a group in the meeting.


comment:
Add instructional text: "Select the best Answer to complete each guideline and unlock your phone."


comment:
Animations of the locks/chains/box dropping off and being removed are too quick--can lock highlight before dropping off more slowly?


comment:
Have hero pop in with the final feedback.


comment:
Capitalize first letter of each option, and align with radio button (right now buttons appear too high compared to answers)


comment:
Agree with LH in regards to Logical and Physical Access defintions. They're not truly correct. Logical access means electronic access throught the network whether it's internal or external. Physical access should state direct physical access to the facilities, locations of compturs, etc. where information could potentailly be obtained from copy rooms, break rooms or cubicles...


comment:
change last "Show" title to:  Show how to manually order QC at the Control Unit and explain:


comment:
answer to 9 should be: QC Status> Standby bottle QC screen.


comment:
last bullet: How to enter rack numbers and position when programming a Barcode Read Error.


comment:
omit question 1.  A customer only wants to know how their system works with or without MPA


comment:
for question 2:  Really they can record the maintenance on either the integrated log, separate module maintenance logs or electronically at the Control unit so either include all three options as correct answers or omit the question add a new question.


comment:
either integrated log, individual module logs or electronically at the Control Unit are acceptable- lab preference.  Omit question and add a question specific to a maintenance procedure- ask for FAS input at meeting


comment:
Location of information for 1. look at USDiagnostics.roche.com>Education and Training>Roche Diagnostics University.


comment:
change the last bullet under Explain: Calibration or QC rack assignments are necessary if you install a brand new calibrator or a new QC lot number or if you want to change the current assignment.


comment:
Lori and I differ on what we see as Managing QC. Her idea of managing is more to do with gathering statistics and reports, mine is more about configuring, editing set points, rack assignments,etc which she sees as just configuring.  If others agree with Lori, I think we should change the title to : Configure Calibrators and QC (need to change Calibration to Calibrators in the title either way).


comment:
Change title below the module masking area above Demonstrate to: Tests
changes under Demonstrate:
Why the instrument will automatically mask a test.

Why you manually mask tests (Test Masking and Patient masking)
add Troubleshooting as a second bullet under Exclude tests from current analysis.

What's masked when you perform Test masking versus Patient masking: 
   Test masking: analysis of patient samples, controls and calibrators
   Patient masking: analysis of patient samples only


comment:
clarification of last edit:
Change title below the module masking area above Demonstrate to: Tests, then, changes under Demonstrate...


comment:
under Reagent pack masking
3rd bullet: that the instrument can be in any mode to mask a reagent pack but must be in Stand By to unmask a reagent pack.


comment:
info under "Other" has already been mentioned above in the area where I changed the title to just Tests and changed some wording below.


comment:
3. Why would the instrument mask tests automatically?


comment:
8.... What mode does it have to be in to unmask a reagent pack?


comment:
question 3 answers:
Reagent masking:No reagent available 
Calibration masking:No calibration for a test available due to failure or changeover


comment:
Since all my edits might be confusing to the section Tests and Patients, here is how I want the section to look in one single comment:

Tests

Demonstrate how to mask tests from the Start Conditions>Masking screen and explain:
  Why the instrument will automatically masks tests:
     Reagent masking: No reagent available
     Calibration masking: No calibration for the test available due to failure or changeover.

   Why you manually mask tests (Test Masking and Patient Masking)
     Exclude tests from current analysis
     Troubleshooting
   What's masked when you perform Test Masking versus Patient Masking
      Test Masking: analysis of patient samples, controls and calibrators
       Patient Masking:analysis of patient samples only
   How to mask a test on the entire system
   How to mask and individual test on a specific module, reagent compartment or measuring channel
   What three colors are assigned to three main types of masking performed in Start Conditions><Masking. (content underneath is fine)


comment:
thought my big long edit would show formatting, I will provide in a Work doc if needed, uhg!


comment:
change operator training guide to Operator Notebook


comment:
The content under first "Explain" is incorrect, see newest printed materials for newest content for this entire section.


comment:
Need more explanation of the classifications at the beginning of the training.  It wasn't clear until started the activities.


comment:
Dropdown navigation: Only display the content pages - not tests, each question, pass/fail, certificate, pop-ups, help, etc.


comment:
Need blue directions: "Click each button to learn more."


comment:
Put a white rectangle in the area to the left of the buttons so that the pieces that slide out don't show up to the left of the buttons


comment:
Well Service Application Types: Bullet each item (*Cementers *Frac Pumpers *Blenders *Workover Rigs)


comment:
Make the first sentence be blue directions. Bold "Select" and "markets". Add a line of space between these directions and next sentence.


comment:
Let's do something a little more exciting for these section titles. Add some interest using color, maybe a gradient bar that the text sits in? I don't have something specific in mind - up to you - but let's add a little something here.


comment:
The directions don't really look blue here. Am I crazy?


comment:
Global popup: Unbold words in directions about resources


comment:
My blue directions comment is referring to the first directions on the page "Click on the images to learn more about..."


comment:
Global popup: Break into two paragraphs. Start second paragraph at "We must seamlessly..."


comment:
There is no resources button above to click on


comment:
Wide range popup: Make the red box bigger so the text isn't so tight in it - there's plenty of room available.


comment:
Market Segmentation popup: Make the red box bigger so the text isn't so tight in it - there's plenty of room available.


comment:
Engine and package sales popup: change first sentence to: "The Oil and Gas market is unique because we don't just sell engines to our customers."


comment:
Opportunities popup: Blue click next directions are on top of box.


comment:
OEM/EUs popup: On example, put "Example: Note to Cummins: Please provide an example" and put it in red text.


comment:
Popup after all 3 clicks: Fix indentation so that the 2nd and subsequent lines of text align at the right with the first line of text (but not with number)


comment:
Let's change the name of this chapter to "Introduction" so it doesn't say the same thing twice in the red header area of UI


comment:
Above blue directional text, add in "Note to Cummins: Please provide intro text."


comment:
Extend white rectangle behind gray buttons all the way up so the slide out content isn't visible in the area above the gray buttons as it slides out


comment:
Pie chart labels - unbold the names, leave percentage numbers bold


comment:
Gas Compression popup: Make Valerus Compression Services on 2 lines so it isn't extending over to the left under the gray buttons


comment:
Gray button that is active needs to stay red so the learner can see which one they are seeing content for


comment:
Directional text doesn't look blue here either


comment:
The placement of the bracket makes it seem like the popups are what it goes with. Perhaps we move it on the left of the two bars, and also put the "Reserve.." text with it (not below). You'll prob have to size down the whole graphic to make this work, but that is fine.


comment:
National popup: Unbold 52% (I realize it was like this in source content)


comment:
National popup: Example - change ___ to "Example: Note to Cummins: Please provide an example." and make it red text


comment:
International popup: Corners on this box are stretched. Make a new box the size you need it so this doesn't happen.


comment:
Unbold percentages in all popups. Add percentages into graphic. National 52%, International 48%, Multinational 80%, Regional 20%


comment:
Regional popup: Example - change ___ to "Example: Note to Cummins: Please provide an example." and make it red text


comment:
Don't have this and next 2 screens be separate screens. Use an arrow within the content area to advance between these.


comment:
Keep the screen title as Oil and Gas Strategy. When next piece comes in, add bullet below intro text "Defend our engine market so we can grow the business - well servicing"


comment:
Add this directional text at beginning: "Click the boxes below to learn more details about our strategy." Bold click and boxes


comment:
After "Defend our engine market..." have directions "Click the arrow." then right 3 boxes change out for the next text. Add bullet to list "Prepare for Hedgehog by earning trust today - gas compression"


comment:
After "Prepare for Hedgehog..." have directions "Click the arrow." then right 3 boxes change out for the next text. Add bullet to list "Key initiatives focus on penetrating the market - drilling"


comment:
When popup is up, you should not be able to see text to the left that is behind it. Either move popup to cover the text, or use a white rectangle to hide it


comment:
Acct Mgmt popup: Make line length of first chunk of text the same as the lines below; then make image larger.


comment:
Acct Mgmt popup: Make arrow graphic a little more exciting - add some outlines, gradients, maybe an inner glow?


comment:
Get to know customer popup: Make laptop screen look more like you're on a website - add header, maybe a subtle image.


comment:
Click next directions are on top of popup


comment:
Get involved popup: Remove extra space before "Active participation provides..."


comment:
Get Involved popup: move logos to be in a row along bottom of popup. Move image up and make it larger


comment:
Intro text: just have it say "Cummins currently has two Centers of Excellence."


comment:
Size map image down a little so it isn't overlapping the outer gray bounding box of the UI (on right and bottom)


comment:
"Click on each..." directions don't look blue here


comment:
"Click on each..." text doesn't look blue here


comment:
Let's actually get rid of the pic and bracket. It makes it seem like we're supposed to know who this guy is. Make quote text larger and bold a couple of key words.


comment:
Need a key for what the different pin colors mean


comment:
Move map over or size down a little so it isn't overlapping the outer gray bounding box of the UI on the right


comment:
Move everything down a little to make space for intro text. Add in red text "Note to Cummins: Please provide intro text."


comment:
Remove extra space between "and" and "the" on 2nd line of text


comment:
Global Service Structure: Bullet out everything expept the first line


comment:
Regional Response Team: Reduce line length


comment:
Have red X for wrong answers. Have checkmark or red x appear on whichever is clicked on.


comment:
Make True and False buttons light gray (keep dark gray rollover state)


comment:
Move click next directions down to corner


comment:
Make this title page however you make the first one - make it more obvious you're starting a new chapter.


comment:
Move click next directions down to bottom


comment:
Add note to Cummins in that is in the source ppt


comment:
Move Current market share text down to bottom


comment:
Loose engines: engine image - clean up the cutout


comment:
"Click each segment..." doesnt look blue


comment:
Circles in key are cut off on the bottom


comment:
This should not use the next button to advance. The next button is only used to go between actual different pages.


comment:
Before test - you need to have the standard page in there that tells learner they're about to do a test. see template


comment:
Make this like other chapter "cover pages"


comment:
move image up a pixel or two so it isn't overlapping the outer gray bounding box of the UI


comment:
Size graph down a little so it isn't so close to intro text.


comment:
horizontal lines for each unit measure on graph - make them dotted and just .5 px thick


comment:
Make strokes on data lines in graph be 2 px thick


comment:
Change Gas Compressor Association to "Source: Gas Compressor Association" and make it not italic, smaller (maybe 9-10 pt), and put it below the graph


comment:
Move click next directions to normal spot


comment:
Need directions: "Click each button to learn more."


comment:
shouldn't be able to see text behind when popup is on screen


comment:
Improved reputation popup: make "Crisis Zone" text in green so it is more visually tied to green shaded area. Make the green area actually a whole shaded shape instead of those lines


comment:
Pull Marketing popup: capitalize as End User Influencing


comment:
Can you make the buttons have rollover states? Also remove gradients. The standard button is lighter gray with a dark gray over state


comment:
You're missing a whole screen here (slide 54).


comment:
Graphs: get rid of gray bkgd. Make vertical lines for horsepower increments dotted and .5 px


comment:
Need to have waukesha and caterpillar gray colors be more distinguishably different


comment:
Future: Remove outlines on bar graphs. Add $ figures onto bars


comment:
Just kidding - don't add $ figures onto bars - ignore that edit!


comment:
"Click each button..." directions aren't blue


comment:
Make each bolded term a button, text below appears on click. Add directions "Click each component to learn more."


comment:
text/graphics should not be visible behind popups


comment:
G5.9E: less than/equal to symbol is too large/bold


comment:
QSL9G: Remove bkgd on image - at least enough that it isn't overlapping the drop shadow of red box


comment:
GTA855: Remove background on image - or at least the stroke around it


comment:
KTA19GC: Make text boxes on right thinner and longer so they aren't so close to the right side of red box


comment:
When i got to this screen, TRUE was already selected. weird.


comment:
Make this like the other chapter "cover pages"


comment:
Graph: Remove gray bkgd. Change horizontal lines for each increment to dotted .5 px. Move bcm/year to the middle of the Y axis


comment:
Move source to below graph, not italic, 9 or 10 pt (however you do it on previous edit like this)


comment:
Align CAGR and Sub-Segments to the same Y


comment:
Move image up to be more in line with text


comment:
should not be able to see text behind popup


comment:
Dual Fuel Tech: Graph: Make horizontal lines .5 px and dotted.


comment:
QTR Series: clone out the date on the pic


comment:
In the first choice "There is a serious problem..." delete "with an analyzer"


comment:
I was trying to put them in the wrong order and the red x got stuck on the items. Then even though I had them in the correct order, the red x stayed.


comment:
I was able to submit and it told me the answers were correct but on the screen each item had a red x.


comment:
I think we should specify that these are cobas e 602 calibrator and control vials.


comment:
I started with the Overview option for Day 2 and after I completed it, it took me to the Certificate page. I was expecting it to take me back to the screen with the other options for Day 2. I then had to go back to the Main Menu>Indianapolis>Day 2 to select the other modules.


comment:
The correct feedback is not correct. I believe that if you just remove "When you are loading ISE reagents," it will be fine.


comment:
Change Manual Registration option to Reagent Load/Unload List.


comment:
Change the wording on the third option. "Make sure you replace the correct reagent for the correct ISE unit."


comment:
Either change the second option to say "Tubing is seated at the bottom of the bottle." or change the correct answer to only be options 1 and 3.


comment:
Selected 67 F but it did not give me the Incorrect response after I selected the Submit button.


comment:
Move "cobas c" to the next line. We don't want to separate the name.


comment:
Change the green directions. Change to "Click each Component box and drag it to the correct meaning."


comment:
Change Correct response to "The Unload Rack button is used to remove sample racks during operation."


comment:
Change both the correct and incorrect feedback.Delete "to determine your barcode".


comment:
Need to crop the screen and remove the excess areas on the left and right. Only want to see the control unit screen.


comment:
Need to change mylabonline to USDiagnostics.Roche.com


comment:
This has gotten a little more complicated with USDiagnositics and Roche Diagnostics University. We may want to consider removing the question.


comment:
Please crop the picture to remove the extra areas of the screen on the right and bottom. Only want the control unit screen displayed. I missed this during the Indy checkpoint questions.


comment:
Should expired be changed to recommended for the options? Will check with Julie.


comment:
Crop the screen so only the software screen is displayed.


comment:
Make inset screen larger if possible. I cannot read it.


comment:
Please make inset screen larger. I cannot read text on buttons.


comment:
remove a "That's right" from the correct feedback and remove the word All and start statement with The.


comment:
There is no correct answer here.  The correct answer should be: Calibrations and or QC are recommended by the analyzer.  Remove the following answer and replace with the correct answer I provided: Calibrations and or QC materials are expired.  Then replace this wrong answer: Calibrations need to be manually reprogrammed, with this new wrong answer:QC was successful.


comment:
Change second statement in the question to: Calibrators and controls are loaded at the Rack Loader areas. Remove any reference to samples that need priority from the feedback statements if there are any.


comment:
Change question to: What do you need to do before loading cobas e602 calibrator vials and control vials into the racks?


comment:
add "cobas e602" to the correct feedback.


comment:
day 2 has the Overview, ISE, c502, e602, etc sub menu buttons when you select the button.  Isn't that for just the onsite section?


comment:
disregard comment about submenu buttons, Lori jogged my memory.


comment:
Replace the following wrong answer: The tests were still run but with a different calibration than previous tests

new wrong answer: The calibration is just different from the previous calibration.  The calibration is OK if the QC results are in range.


comment:
meaning for yellow should be: QC failed a Westgard rule with a Warning.  Red should be: Active QC failed a westgard rule with an Error and Standby QC is outside of the defined SD range.


comment:
should have a screen shot of QC Standby bottles here instead of QC routine.


comment:
I believe this question is a duplicate, I already had it in this section


comment:
I re-checked and question 13 is the same as this one


comment:
This question was also in the Overview section of Day 2


comment:
I think the answer should be changed to "Tubing is seated at the bottom of the bottle." and make all three answers still correct.


comment:
The questions says 4 out of 5 instead of 4 out of 4.  It is also a more general question and should be in the Overview section.


comment:
change question to "needs to be" instead of "should be"


comment:
Change question: What status does the cobas c701 module need to be in when you are loading reagents?


comment:
The ecotergent question was also in the c502 section.  Do we want it as part of each clin chem module or do we want it as a general question?- discuss during meeting


comment:
change correct feedback to:That's right. The RFID label is read immediately when the pack is loaded into the Reagent Manager which is before it is loaded into a reagent compartment


comment:
Would like a different question here.  I will provide one at the meeting.


comment:
the screen shot needs to be bigger.  I would suggest to just show a portion of the screen and label just a few items such as Information window, Navigation tree, component, subcomponent.


comment:
Change question to: What button do you press to remove a rack of patient samples during operation?


comment:
change question to: What is the recommended format when backing up data in Data Review?


comment:
Change question to: What are two places you can delete all data from Data Review?


comment:
change answer to: Data Review> Delete All


comment:
cannot see buttons, crop to make the screen larger


comment:
remove question from Indy and onsite training, most of the scenarios could be found in both places, so it is confusing.


comment:
take out the word "the" from the question.


comment:
edited this question in onsite training, see changes there


comment:
See my edits to this same question in Indy training.  Make sure all Indy training edits get incorporated in the same questions in Onsite


comment:
technically there are 5 steps:Daily Maintenance, Pipes, Daily Pipe, Select, Execute. Could probably fit in Select if made the graphics just a little smaller.  Discuss at meeting


comment:
I couldn't find where we talk about this in Day 1/Daily checklist basics.  Discuss at meeting


comment:
Remove Glossary and Resources from the Help menu because they are not in this course.


comment:
last paragraph - take out the comma after "market" to read: "...Oil and Gas market and will give details..."


comment:
"market" is not capitalized in the third paragraph, but it is in the second when after "Oil and Gas" - change in third paragraph, too, to read: "...the Oil and Gas Market and will" (take out that comma per other comment)


comment:
capitalize "market" in top sentence to stay consistent - will read: "The Oil and Gas Market is comprised..."


comment:
Next button doesn't appear to be hidden before clicking on objects.


comment:
in the top paragraph (second sentence), add "you" to read: "...on the selected markets, and you will receive..."


comment:
Global popup: second sentence: delete comma after "region" to read: "...in one region and can then be moved..."


comment:
Global popup: 4th sentence: delete comma after "service" to read: "...in sales and service and provide a high level of..."


comment:
Global popup: last sentence in top paragraph: capitalize "market" to read: "The Oil and Gas Market utilizes..."


comment:
market segmentation: 1st sentence in second paragraph: change comma after "strategies" to a semicolon to read: "...its own specific selling strategies; however, the overarching..."


comment:
idea to check off each image after you have looked at it? I was losing track of which ones I'd clicked on already.


comment:
Wide range of engines popup: change the last sentence out with this one (few errors in it currently): "Because of this, salespeople must be well versed in the entire product line, have a deep understanding of what is important to the customer, and know how to best present our products to them."


comment:
Business unit involvement/partnership: 4th sentence: "sales people" is one word - change to read: "Our salespeople must work together..."


comment:
business unit involvement/partnership: last sentence: add "to" after "customers" to read: "...many customers to choose Cummins..."


comment:
Opportunities to gain: second sentence: add "it" before "has" to read: "Today, Cummins has limited market share in Oil and Gas, but it has a tremendous..."


comment:
third bullet: put comma instead of semicolon there to read: "...elevated oil prices, resulting in..."


comment:
4th bullet: change "their" to "its" to read: "...drive to fill its..."


comment:
top sentence: add hyphen between "sub" and "segments" to read: "...in three sub-segments."


comment:
Pure OEMs popup: change wording of second sentence to read: "These customers are more focused on selling the total equipment, and the engine may only be a small portion of the package."


comment:
I would put a black line around the rollover boxes and make the corners curved to make the readability better and to make it look more polished.


comment:
Why does the title on the screen have the word "- PLACE" after it?


comment:
Spell out Net Promoter System in the course title


comment:
The classification needs to be in a font large enough to read.


comment:
The words from the ISO man... CAISO or California ISO.


comment:
Confidential definition.  Let's review and make sure this is accurate.


comment:
In directions, I'd say: "Click on the markets to reveal..." (they're not clicking the graphs to see anything)


comment:
offshore drilling: can you make the line for Rowan go horizontal out and then put the text at the end of the line (like ENSCO and Noble Drilling and others) - I thought this was called "Rowan Oilfield Ltd." for a bit.


comment:
National popup: first sentence: change "in-the-majority-owned" to "mostly owned" to read: "...that are fully or mostly owned by a national government."


comment:
National popup: change last sentence to read (is confusing as is): "According to the EIA, NOCs accounted for approximately 52% global production, and they control 75% and 60% of the world's proven oil and gas reserves, respectively."


comment:
IOCs popup: add a comma before "respectively" to read: "...proven oil and gas reserves, respectively."


comment:
Multinational popup: 2nd sentence (end): change "segment" to "segments" to read: "They may focus on providing integrated E&P solutions across several oil and gas segments."


comment:
It looks like the bullets under "Segment Key Initiatives" are not lined up. The bullets in the second row look like they are farther to the left.


comment:
none of the extra data manager questions are in this section of onsite (2-3 ?'s).  Please include them in this section.


comment:
My guess is probably none of the text next to these bullets should be bolded. This includes "Tier4 Engines" and "Integrated Frac Rigs" in the first set of bullets.


comment:
needs to be in Patient Processing and review for onsite.


comment:
Second row of bullets (second round): unbold first bullet and add comma after "service" to read: "Create expertise in the right locations for sales, service, and support"


comment:
needs to be in Patient processing and review in onsite


comment:
Third row of bullets (second round): add comma in second bullet to read: "...training program for distributors, packagers, and end users"


comment:
Second row of bullets (third round): unbold first and second bullet ("Support for underserved CAT customers" and "Competitive pricing")


comment:
include in Patient Processing and review in onsite


comment:
Acct Management popup: capitalize "market" in two instances when after "Oil and Gas" (once in first line and once in first line of quote)


comment:
include in Patient Processing and review in Onsite


comment:
Get involved popup: first sentence: delete comma after "industry" to read: "...happening in the industry and become involved..."


comment:
add to Patient processing and review in onsite.  These questions were not mapped originally for onsite, but they need to be since the content is discussed onsite.


comment:
Get involved popup: put periods after these bullets and sub-bullets. One after "organization," one after "boards," one after "presentations," and one after "magazines."


comment:
Get to know customer: first sentence: delete "In order" and just start sentence with "to" to read: "To present an appropriate..."


comment:
I can provide a new question now.  Make sure this question is added to Patient processing and review for onsite.

new ?: How often should you manually delete samples with Pending results in Data Manager?
answers: weekly (correct), daily, yearly, never-these samples are deleted automatically.


comment:
add the new version of this question to Patient Processing and review in onsite.


comment:
second sentence: take apostrophe off "Cummins" to read: "...that Cummins products have over..."


comment:
add question to Patient Processing and review for onsite


comment:
middle image (when clicked): last one on list - change capitalization to be: "Focus on Growing Market Share" to be consistent with the rest


comment:
When I went back and looked at Indy day 3 questions, there are actually 6-7 questions about DM and TraceDoc that need to be in this section for onsite (not just 2-3).


comment:
second paragraph: change "service" to "services" to read: "...provide products and services that meet the..."


comment:
Technical Sales and Consulting text: change end of sentence to read: "...product selection, installations, and commissioning."


comment:
Design and Development: second sentence: change beginning to: "Focusing on designing..." (to be consistent with other -ing words)


comment:
add periods at the end of all these text boxes


comment:
first sentence: take the apostrophe off Cummins


comment:
no possessive on COEs at beginning - change to read: "Cummins COEs utilize Cummins..."


comment:
end of first sentence: change "build" to "built" to read: "...factory-customized products built specifically for oil and gas customers."


comment:
Remove extra space between "that" and "customers" in the 2nd line of text


comment:
Customer Support Excellence: add periods after every bullet and the sub-bullet under the last bullet


comment:
Customer Support Excellence (third bullet): change text to: "Enable a more collaborative structure when it comes to customer support due to company ownership of distributors." (to be consistent with others)


comment:
in the sub-bullet: change to: "For the customers, they see seamless support..."


comment:
Global Service Structure: other than the title, I wouldn't bold anything else.


comment:
Global Service Structure: put a period at the end of the top sentence.


comment:
CSE popup: change the first line to: "The primary focus is the end-user customer." (make sure you have a period there)


comment:
Regional Response Teams popup: add "The Regional Response Team:" at the end of the first line. Then, make two bullets. The first one should say: "Has been formed to complement our existing service network to manage service logistics in selected markets." The second one should say: "Assists distributors with additional support for any customer within their territory."


comment:
capitalize "market" in #1 to read: "The Oil and Gas Market is..."


comment:
First statement: add comma after "favorable" and change "is" to "its" to read: "...is still favorable, and its growth..."


comment:
third statement: take out word "often" to read: "...equipment and remote sites..." (made it confusing to read)


comment:
fourth statement: capitalize "Oil and Gas Market" to be consistent with other instances of this


comment:
fourth statement: in the second sentence, change "effects" to "affects" to read: "This affects emissions, noise..."


comment:
change last statement to: "Currently, there is major interest in dual-fuel products." to make into a sentence


comment:
the current market share percentages are not lined up


comment:
first statement: delete "Provide" and start with "Flexibility" (capitalize it)


comment:
Global Support: add word "because" at end of first line to read: "...uptime and ultimate satisfaction because Cummins..."


comment:
Global support: add a hyphen between "single" and "source" at the end to read: "...as a true single-source supplier."


comment:
add periods after all these statements - only after last currently


comment:
second bullet: add hyphen between "well" and "documented" to read: "...a very well-documented global product assurance..."


comment:
third bullet: change text to (several edits): "Continue product introductions that comply with global emissions requirements and ever-increasing power densities that suit future customer needs."


comment:
In the quote at the top, put a period before the end quotes.


comment:
I think the text at top should say: "...over 80% market share." (based on the chart itself with CAT at 82%)


comment:
CAT popup: first sentence: change comma after "years" to a semicolon to read: "...for over 50 years; however, Cummins.."


comment:
CAT popup: last sentence: delete comma after "support" to read: "...product and support and feel little risk..."


comment:
CMI popup: last sentence: delete comma after "industry" to read: "...in the industry and prove ourselves through..."


comment:
Jichai popup: change second sentence text (a few edits): "Their ability to offer low-cost solutions to the market has enabled them to gain a customer base."


comment:
MTU popup: change second sentence text (a few edits): "Their ability to offer low-cost solutions to the market has enabled them to gain a customer base."


comment:
Drilling Contractor caption: add period at end of sentence (after "power needs.")


comment:
text at top: add a hyphen between "sub" and "segments" to read: "...of two major sub-segments."


comment:
"Click each segment" was a little confusing for me. What about: "Click each color on the timeline..."


comment:
Drilling section: two spaces after comma at top. Change to read: "(Rig-up: 2-6 days, Drilling: 10-60 days)"


comment:
Q4: in question text, add hyphen between "sub" and "segments" to read: "...the two sub-segments within drilling."


comment:
Q5: the answers aren't lined up with the circles that you click to select


comment:
I don't know what the final course is going to be like. Do they have to pass drilling before advancing? Because I didn't pass but found "Pass" on the drop-down menu and was able to advance that way. Others may do that, too.


comment:
third paragraph: take the comma off after "versatile" to read: "Natural gas is versatile and is now used..."


comment:
Last paragraph - looks like the text is gray, not black


comment:
paragraph at top: only one space after the period between the first and second sentences


comment:
What does the "mm" label on "$650mm" mean? Is that just supposed to be "650M"?


comment:
right side of graph: two spaces after the colon after "Engines:" - change to one


comment:
Add in instructional text for this page.


comment:
I answered second question correctly but got the incorrect fdbk.


comment:
Client ultimately wants to LINK to the pdf in Cummins Connect instead of embedding in Lectora. Change last sentence to: "Click here to access the "Closing the Loop Guidelines" PDF on Cummins Connect. You can also access this document through the Resources tab above." Make first sentence to appear as a hyperlink.


comment:
Please check association between responses and feedback--I answer correctly, but get incorrect fdbk.


comment:
Text should read: "Now that you know the basics about your role in the Closed Loop process, it is time to practice making your own follow up calls. In this module, you will review some specific  strategies for calls, then it is your turn to pick up the phone!"
Click the Next Arrow above to continue.


comment:
LOVE the pop-up video! Excellent work, team


comment:
Need an indicator on this screen or in the video so they know that there is audio with this screen.


comment:
right side of page: I see it says "$375mm" here - maybe this does mean something and this is just me ;-)


comment:
in this graph, CMI and Other are both at 4% - but the circles are not the same size in the graph


comment:
put periods after all of these statements


comment:
second statement: I don't know this 100%, but I'm pretty sure I've seen "Hedge Hog" as one word at least two other times in the course. May want to verify what's correct and go with that throughout.


comment:
Improved Reputation popup: at beginning of first sentence, change to say: "To to be well positioned for future..."


comment:
Improved reputation popup: two spaces after period between first and second sentence


comment:
product investment popup: change (starting at middle of second sentence) to read: "...do what it takes to understand our competitors and our customers and to make our products best compete in this market."


comment:
product investment popup: are the labels at the bottom of the graphic supposed to be centered under each of those gray boxes?


comment:
pull marketing popup: second paragraph: add a comma after "delivery" to read: "...regard to pricing, delivery, or any other commercial..."


comment:
first bullet: two spaces between "$1.1B" and "industry"


comment:
third bullet: add comma after "arrangement" to read: "...compressor arrangement, represents about..."


comment:
I'd change the directions - I was looking for a number on the screen to click. Maybe try: "Click on each engine supplier and then show how..." (also take out comma before "and" in blue directions)


comment:
hybrids of compressor popup: two spaces after period after first sentence


comment:
engineering firm popup: add apostrophe after "producers" to read: "...to meet the gas producers' needs..."


comment:
Technology drop-down: change second bullet to: "Cummins has proven products that are reliable and durable."


comment:
manufacturing (second bullet): change to: "Gas engines are parented from proven and..."


comment:
second paragraph: add "and" after "Training" to read: "...Software, Training, and Technology..."


comment:
second paragraph (end of sentence): change text to: "...to maximize technician training and expertise, as well as..." (technicians to technician and add comma before "as")


comment:
Durable Cylinder: add "This" at beginning to read: "This provides excellent head life..." & add comma after "applications" in same sentence to read: "...compression applications, providing high..."


comment:
Oil Pan: add "This" at the beginning to read: "This gives 750 hour..."


comment:
change end of third line to read: "...to maximize technician training and exerpertise and parts commonality."


comment:
KTA19GC: second sentence (paragraph on left side of screen): add "to" after "tied" to read: "...will be tied to the market recovery..."


comment:
just like the last quiz: you need the intro. quiz page before you get into the questions


comment:
This is the same edit as there was from the first section - I failed, but I could still find "Pass" on the drop-down menu and advance. Do you want learners to be able to have that ability?


comment:
My bad here - let's replace the word "module" with the word "course" on this page (appears twice, I think).


comment:
Second paragraph, looks like there's an extra space between the dash and the word in "Cummins-specific"


comment:
Love the way the matrix integrates into the popup box. Small edit: When you hit the next button, the popup box fades off first, then the matrix follows it (kind of a 2-step fade-off). Can we have it all fade off together?


comment:
Sorry-  meant to say edit applies to all feedback in this section.


comment:
Is there any way we can make the width of the feedback box on this one the same as all the others? (I realize it will need to be taller...)


comment:
On the feedback of final question of all activities in this section, need to edit final bullet point per line 46 in the edit spreadsheet (change to "Finally, contact an IAP Program member")


comment:
bulleted list on left - put period at the end of each one of these sentences (only one after first currently)


comment:
change North American list slightly so all these are sentences:
* North American market is turning, and excess inventory is being consumed.
* US land rig count is currently down 3%, but well activity is up.
* There's a shift to high efficiency in both operations and utilization.
* Dual Fuel demand is high across all customers.
* There is an estimated increase of 1.2M HP in NA (decrease of 70% y/y).


comment:
China market: add periods after first two bullets; change third bullet to: "There is continued acceptance with higher horsepower frac rigs (3000+ hp)." (make sure you have period there)


comment:
in the first bullet under CAGR (after colon and before 7%), there are two spaces - only put one


comment:
I think it'd be better if all the CMI circles (or parts of graph) are red, CAT is all gray, and MTU is all black. The two pie charts are especially confusing because none of the colors match labels from one chart to the next.


comment:
second statement - don't capitalize "Integrated" & 4th statement - don't capitalize "Where"


comment:
4th statement: two spaces between "Class" and "Customer"


comment:
4th statement: change "they" to "customers" to read: "...and how customers need it."


comment:
looks like you need a picture on the right side of this screen - it's empty white space currently


comment:
Dual Fuel Technology: second bullet: make the "2" in CO2 subscript


comment:
same thing here as the last two quizzes - I assume you don't want people finding "Pass" in the drop-down menu and then advancing in the course


comment:
My guess is that you don't want "Certificate," "Popups," and "Help" in the drop-down menu.


comment:
When I click Resources and Glossary in the drop-down menu, it's not a popup. It covers the whole screen. Clicking "Close Window" from this page also closes the course. There's nothing in the Glossary, so you probably want to take that out. Since you have Resources, I'd put the Resources tab up at the top.


comment:
The job number needs be included somewhere in the program. I have assigned number 5120-00-xx13. I was not sure if the program will be done in August or September so the xx will be either 08 or 09.


comment:
The "Go to the Next Subtopic, Use USDiagnosics...." link on this page isn't work. I got an error several times.


comment:
Third bullet (Explain that once a sample....): delete the quotes before Sample at the end of the sentence to read: "....can be viewed within "Show Sample History." (only quotes before Show and after History (I'm sorry....this was a mistake on my part.)


comment:
The Sample Overview Screen screenshot needs to be moved up after the second bullet point (after the first "Demonstrate...")


comment:
first bullet point (second sub-bullet): looks like a "o" at the beginning of the sentence. please remove that.


comment:
first bullet point (second sub-bullet): please add a period at the end (my mistake)


comment:
second bullet point (third sub-bullet): remove quotes here around "Status Date From and To" (there are no other quotes, so it's fine without)


comment:
first bullet (first sub-bullet): add "analyzer" after "cobas 8000" to read: "...between the cobas 8000 analyzer and the lab's LIS...." (make sure cobas is still bolded)


comment:
Just a heads up: The simulator tasks doc. needs updated, so I'll be sending you a new one soon (told Matt by Monday).


comment:
last bullet (second-to-last sub-bullet): add a period at the end after the parentheses. It should read: ....participants what to do).


comment:
We've got a new addition on the mapping. Bench Techs are now also receiving the Troubleshooting topic.


comment:
add a callout box under "Troubleshooting" and before the green directions on this page. It should say: "Both key operators and bench technologists are set to receive this troubleshooting training. If you have bench technologists in your training group will not be masking or troubleshooting, you can dismiss them for this session."


comment:
Just refresh my memory.  We said this was Confidential because it only had 2 elements of PII, that is name and salary?   so it does not rise to the level of Restricted Confidential?


comment:
Day 2 sub menus are displayed when you place your mouse between the day 3 and day 4 buttons.


comment:
The correct answer should be more like Calibration and/or QC is due to be performed.  Stating that the materials are expired is misleading.


comment:
It makes it sound like we are recommending the customer checks for masking every single time they hit the start button.  I would prefer if it stated that you could check for this instead of  should.


comment:
This question felt kind of awkward to me.


comment:
How high of a compensator value is too high and where is this documented?  How are we teaching customers on this topic?


comment:
Should read A remote connection with Roche Customer Support Center is occurring.


comment:
would prefer the wording to be What should you check when loading an ISE reagent?  The word before doesnt really fit with one of the correct answers.


comment:
The tubing should be seated at the bottom of the bottle.


comment:
Needs reworked or removed.  MLO name change, many types of documents can be found in both places, sticky notes dont fit well, etc.


comment:
Should the keyboard shortcut for saving the certificate be provided too (Ctrl+S)?


comment:
My 2nd time through the checkpoints, the correct answers were always listed as the 1st choice.


comment:
Pop ups with applicable matrix sections look great!  Works well with the text.


comment:
Could this also be a risk of financial loss?


comment:
Shouldn't there be an apostrophe in Cummins?  Possessive of: reputation and privacy of employees.


comment:
I thought I recalled Andy asking that IAP be spelled out on all of the screens.  Does anyone else recall this?


comment:
I know, stuck on this apostrophe thing... Third paragraph: Cummins' ongoing success?


comment:
The "a" or "the"  is missing from the incorrect statement.


comment:
Learn to Classify - Document 7.  The Risk to Regulatory Compliance also needs to be highlighted as High.  If this information was released, it would violate SEC regulations.


comment:
Folder Label on Generator PowerPoint introduction screen is titled Employee Bank Accounts


comment:
Lets make the employee's view the risk matrix.  How about "Click the button to take a moment to study the risk matrix to aide in identifying how to classify your information."


comment:
Can we change the first example to loss of strategy document?


comment:
Please spell out PPT.  Product Preceeding Technology


comment:
Can we add two examples to cover Company Reputation and Regulatory Compliance.  They should be in the Confidential and/or Internal Use catagory as well.


comment:
Is there a way to inform the people that the highlighted matrix items in the answer is what makes it restricted confidential? (Only on the first answer)


comment:
SAS Input:  Job Aides are too busy.  Need to clarify what is important.


comment:
Can we add a statement on the Need to Know screen:

You are doing great.  You know have a good knowledge on how to classify Cummins Data.  Now we want to start thinking about ways we share that data.  The first important aspect is to determine is the person has the "Need to Know" for the program data.  This effort will take practice, keep up the good work.


comment:
the green rack info and Hardware references to other modules are still mapped to e602 only.  I did see where the initiate Daily pipe was removed from Daily check list basics


comment:
in list of simulator tasks, remove "buffering and direct" from Load Reagents- cobas c702.  Meant to change for printed materials too, but forgot


comment:
Verify and record photometer check values should also not be mapped to an e602 only system.  Please remove from Daily Check list basics.


comment:
Instead of Inventory temperature indicators, just say temperature indicators.  Noticed that when going through printed materials but too late to change.


comment:
remove Inventory in front of Temperature indicators


comment:
Add a new call out to the very end of Daily Preventive actions- this is based on FAS feedback and issues currently in the field. 
Call out:  To prevent reagents expiring during the patient run, print the Reagent Status report, in addition to the Reagent Load/Unload list. Steps to print Reagent Status report: Select Print global button>Reagent tab>Reagent Status>Preview>History.  The Reagent Status report will display the onboard stability of each reagent pack.  If a (1) is displayed for a pack, it is recommended to replace the pack.  Any reagent pack with 1 day remaining for on board stability can expire anytime within the next 24 hours based on the pack's first registration time.


comment:
Just after the sidebar buttons, add a note or call out:  A screen shot taken using the screen shot side bar button (camera)can be saved to the Data Manager c: drive, where a Technical Support Specialist can obtain the screen shot at any time or to external media (DVD or USB).


comment:
Under the first Explain, first bullet point, change "lab's LIS" to lab's host computer (could be Roche Middleware solution)-removed "also"


comment:
Under Demonstrate, change 3rd bullet to: Input a date and time into the Status Date From and To fields to narrow down the search. Also after the 5th bullet point add a note:  Data Manager will show all messages that match the Search criteria which include, messages coming from and going to the control unit (C8000 in/out) and messages coming from and going to the lab's host computer (HIS in/out).


comment:
Remove question 3 and replace it with question 4, then add a new question 4: A point plotted in one of the yellow areas of the  Levy Jennings graph indicates what?  The control result is >2sd but <3sd from the target mean.


comment:
change the wording in blue box:  Tell participants that to manually install calibrators and QC, they need to log on to the control unit with an Administrator level Operator ID.


comment:
first bullet under Explain: You install them when there is no electronic barcode available or when using non-Roche materials.


comment:
after the statement in blue under Guide, add a note:	 Prior to downloading a non-Roche control at the Control Unit, verify all mean, SD and decimal place settings match for
the individual tests across the modules they are assigned.


comment:
question 1 answer: Calibration Installation QRC


comment:
change question 2: When do you need to manually install calibrators and QC? When there is no electronic barcode available to download or when using non-Roche materials.


comment:
change question 3: Where are calibrators and QC installed? answers ok


comment:
Need an indicator so they know that there is audio on this screen.


comment:
Jackie's voice is way too young sounding for this photo. You don't have to change for now, but I want an older sounding voice for beta.


comment:
the right answer can't always be the top answer. Need to mix it up throughout these 6 examples.


comment:
Throughout these examples, the page x of x is missing in the UI.


comment:
on the 2nd path - I clicked the bottom option, but the top options is what highlighted.


comment:
same with the third option - the audio went with the top option that I clicked, but the bottom option is what went gray


comment:
Again - they are going to dislike the look of this timeline.


comment:
Text should read, "Your work is not done when you hang up the phone: after the call, you are responsible for documenting the feedback details and action plan in the Allegiance system. Lets explore what this looks like.
Click the Next Arrow above to continue."


comment:
Text should link to: https://connections.cummins.com/wikis/home?lang=en_US


comment:
Add instructional text: Click the Next Arrow above to print your completion certificate. May require tweaking layout.


comment:
Nice to have edit to fulfill Jenni's need for "sparkle" - Could the four boxes in the call out box build or fade in or something to give a little movement on the screen?


comment:
Get rid of the glossary in the UI - we're not using it.


comment:
Can we limit the number of times they have to try to get the order correct to like 2?  I can imagine this will be quite frusterating to keep trying until they get all right if struggling with it.


comment:
Wording reads awkward to me for 
Analyze survye results:  It feels like the text is out of place compared to the instructions in all the other steps.  I would expect some comment about what happens during the analysis step versus reinforcement of why we listen to customers (good points, but seem out of place here).
Implement improvement projects:  Update to something like "as a result of the workshop, but still keep track"


comment:
Can we use another picture for step 2 on the timeline?  The guy kind of looks like he is frusterated or dimissing with the eyes up and hand gesture.


comment:
Can we color code the NPS arrows up (green) and down (red) to emphasize what that is showing more?  They kind of blended in for me and I thought were more directional of the exercise until I re-read the blue instructions to see how that was explained.


comment:
Promoter follow-up question: giving the option that the person demonstrated the CSE behavior standards which leads to it being a wrong choice I believe will send mixed signals.  If we phrase the conclusion of that route something like although they did demonstrate being caring and responsive they really did a great job asking clarifying questions...Not the right wording but you get the idea of how we do not discount the behavior standards as necessarily the wrong answer to what the caller did well since they did come across well on the call.


comment:
On the confidential screen, does the green section really appear or is that something created for the CBT?  It's very obvious where I didn't think the previous one was.


comment:
Let's mix up the order of the examples. As set up now, it's a top to bottom match up.


comment:
The go forward on this slide was cluggy.  I'm not sure if it was not working or if there was a need  to click something else.


comment:
I am stuck at the quiz and can't move forward.


comment:
It allows for the user to move forward without clicking on all the locations; what about the cafeteria? That would be one of the questions I could see someone asking for visitor access.


comment:
Should have different colors to differentiate blocked and available access or something that pops up as KS mentioned.


comment:
Is it just BES Cyber Assets or also BES Assets. Seams like both shoudl be included or just put in BES Assets of which a subset is cyber assets.


comment:
Since this is an external email, it should include the external email notification in red.  If this was a real scenario, I feel that HR would also have sent out an email to all employees to advise them of that an email from Blessing White would be coming to them and to assure them it's not a phishing attempt.


comment:
Also, just making sure that email address shown from Blessing White is fake.


comment:
Check this section - we say study in the expert version instead of trial.


comment:
In regards to my edits about the Information popups, ignore them if they refer to documentation that I can't edit :)


comment:
I clicked all the documents but I don't think the states all changed correctly. Next came up but the last document didn't have a state change. No click next text appeared.


comment:
Do the study coordinators draw the blood or the lab people.  Answers seem inconsisten between this slide and the next one


comment:
Tera's edit said create ICFs, and this still says write. Was this edit made?


comment:
Should these match what is in the resources popup?


comment:
The thumb raise seems strange but I guess it is to the person who did a good job just like the clapping?


comment:
For the how to say it for #3 - not sure why that is the how you say it as the how you say it is just referencing back-up.  Again, if makes sense to Erin and Nancy, then ok.


comment:
Should you also tell her that not securing this may make them not eligible for the trial?


comment:
The images go in front of the transcript in some areas.


comment:
You highlighted this section in blue in the edits spreadsheet. I'm not sure why?


comment:
change "protocol specific" with "trial-specific"


comment:
Does the Hybrid Approach and Preemptive Therapy popups have a text shadow? It looks slightly different than the Antiviral Proph popup


comment:
I thought I guessed right for a second because of the checkmarks. Should we remove them from the incorrect feedback layer?


comment:
The questions in the white box don't animate on like in the last section. Is that okay?


comment:
Disregard my following comments below:
- change "protocol specific" with "trial-specific"
-  Change "Protocol Specific" to Trial-Specific Questions" on the image of the questionnaire. Also use a different example question that is more specific, e.g. Will the site have access to a PET scanner with Florbetapir F-18 perfusion imaging capability throughout the study duration? 
I misunderstood the narrative.


comment:
This slide is called Challenge 2 instead of 1 in the hidden menu


comment:
Remove bold on Tap for step 1. Tap is not bolded on step 4 so want to keep consistent.


comment:
Question 7. For the Stand By bullet, add ISE module to the list of modules.


comment:
Which two buttons can be used to delete all data from Data Review?  Which one do you use when performing the Daily Checklist?  Answer:  Delete All from Data Review or Overview> Sample Data Clear.  Use Sample Data clear when performing the Daily Checklist.  (We only clear during the checklist)


comment:
remove first bullet under Print Patient result report/Demonstrate.  (it is obvious to customers what they use a printed report for)


comment:
First bullet point - change "How to load/unload samples into sample racks, sample racks into sample trays and sample trays into the rack loader/unloader."


comment:
in blue box add to the last statement.  Even though these features require additional set up and are not commonly used, make sure you know what features the lab is using and teach to them


comment:
Remove the Explain bullet point. This statement is not necessary.


comment:
Remove the Explain bullet point. Statement is not necessary.


comment:
Delete the Explain bullet. This statement is not necessary.


comment:
add a new note at the end of the TraceDoc warning section.  Note:  "Information" type messages may appear along with TraceDoc Warnings and Errors once the TraceDoc warning window is opened.  
Click on the Type header to sort the messages by their type to quickly find the Warning or Error messages.


comment:
Change both to Perform instead of complete and add "using the appropriate maintenance logs." to both bullet points.


comment:
Change to "Perform As Needed maintenance using the appropriate maintenance logs."


comment:
add a second bullet point under USDiagnostics.Roche.com. All training programs are available through Roche Diagnostics University which is accessed through USDiagnostics.roche.com


comment:
#1 Location of information:  You look at USDiagnostics.Roche.com (US only)> Roche Diagnostics University for Data Manager e-learning programs.


comment:
In the USDiagnostics bullet - delete "(you may need to distribute account login information)". This was more for mylabonline.


comment:
change question 4.What Roche information is sent is the cobas link?  all answers are ok except add "electronic" before barcodes.


comment:
Replace 6 with this activity: Provide a volunteer with the current lot number of C.f.a.s. and have them locate the value sheet within the e-library.


comment:
What is the Operator Training Guide? Are you referring to the Participant guide. If so this is only given to the Key Operator who comes to Indy training. If you are referring to the Operator Notebook, please change accordingly.


comment:
Question 2 - change to "...and can cause problems ..."


comment:
change second objective to: Perform Test and Patient masking from Start Conditions.  Add third objective: Mask Reagent Packs


comment:
Replace the Explain phrase with: Discuss the following troubleshooting strategies: one sample affected, one test affected, or multiple tests affected.  Not sure what Operator Training guide is?  Do you mean participant's guide?  If so, they will not have one.


comment:
In the What's Next for Participants? section change to "... troubleshooting and Photometric Calibration and Troubleshooting e-Learning courses in Roche Diagnostics University. Roche Diagnostics University is accessed through USDiagnostics.Roche.com." 

The global edit is to add the RocheDiagnostics University information and to delete "or through the LMS"


comment:
see edits from last time, I either rewrote or removed the Explain part because it doesn't make sense or I may have said refer to the newest printed materials for the correct content about alarms.


comment:
change third objective to: Identify Instrument/Hardware Alarms using the Alarm screen, Help and User Assistance application (when available).


comment:
rework this entire alarm section to match the printed materials.


comment:
First bullet point - delete "and Data Manager". This is not discussed in this section.


comment:
Change to "Perform Daily Maintenance Pipe."


comment:
Change the definition of the 6th sidebar button (green one) to "Displays when a remote connection with Roche Technical Support is occurring."


comment:
Change the definition of the Two computers to match the edit I made earlier.


comment:
Make the "You'll need the following Quick ..." sentence bold. I believe this was done in the other sections when a QRC is referred to.


comment:
Couldn't locate the X to close out of the screen.


comment:
Let's think about the Buzz light year memo.....


comment:
Let's add something about number X of X examples.  I thought after 4 I was done and a couple of them looked so similar that I thought I was in a loop.


comment:
I do not like the image. I like the idea of a meeting room......


comment:
On the phishing is there a way to add some more detail on the phishing.  (about the request to act urgently or to click XX.)


comment:
It just seems like it is not wise to even discuss the possibility of Lilly supplying the equipment unless they commit to looking at renting/buying, and they are qualified and only if they come back and we need the site and they have a valid reason do we agree to lease.  I just think this seems like we are giving the site options up front when we should not


comment:
Erins edits was to say medical research activities. Yours still says medical practice.


comment:
2nd question e: has an extra space between and and technical.


comment:
Click the next button line is on the bottom text.


comment:
Is this out of order if SPI comes first?


comment:
I would add the word "the" to the first sentence. It doesn't provide enough detail on the information provided.


comment:
The girls just randomly disappeared once you stopped speaking.


comment:
Need click next to continue text when complete.


comment:
Again the people disappeared. Is this what is supposed to happen?


comment:
Was Erin's comment on line 46 addressed? I couldn't easily find it....but maybe you used something else for these edits?


comment:
You can remove this yellow note. It is fine as is.


comment:
I expected this to be select all - since the directions say click the features. either change directions or update functionality.


comment:
feature - c in cover is bold and shouldn't be


comment:
these screens need to reset so you can try again if you click back


comment:
need "Note to Allied: The third member is non-functional for this prototype. Click the arrow to return to the menu."


comment:
Add "Note to Allied: For those learners without speakers, click the paper icon at the bottom of the screen to see the transcript functionality."


comment:
when you click these, I was envisioning you actually seeing the material, not getting try again feedback. Can you provide a popup for the actual tools like the loan app and credit report? they should say something like "From the Credit Report, you can see the couple has an excellent credit rating. Review 1. 2. 3. to gather more information." Do the same for the other things like the computer and the loan app.


comment:
Phone should "ring" and give a pithy little comment from the boss - "Be sure to check the system to get more information about the members. You might check the details of their loan application and pull their credit report too."


comment:
we lost part of this activity - where you ID the cues the members gave you. It doesn't meet the learning objectives without it. Let's talk about this.


comment:
need directions to click >; should take them back to the member segments page and then on that page bring up a "Note to Allied: Only one member is functional for this prototype. Click > to return to the menu."


comment:
globally, check left nav as screens seem in weird order and are all named the same


comment:
this should reset so I can re-do if I wish. I would love it if you could add 1-2 extra words as distractors


comment:
globally - let's call them MEMBERS not borrowers. (I updated the design to be consistent with the term members too.)


comment:
sorry, change to course title "Build Your Foundation for the Future: MBP"


comment:
I think the Spencer color needs to be even more different - could we do a thick blue border and a white bubble with blue text? or something else?


comment:
slow down the animation on of the last bubble - a good rule is you should be able to read everything twice before the next thing appears


comment:
directions "Click the arrow to watch your colleague position the benefits of MBP with Spencer."


comment:
globally - check back buttons - they didn't seem to work but instead just sent me to the next screen.


comment:
change last sentence to say "Let's see Julie, your colleague, select the right features and benefits to appeal to Spencer."


comment:
before the text boxes come in have OST that says "Julie selects two features she know will mean the most to Spencer based on what she knows about him."


comment:
second paragraph of second speech bubble "I know you've mentioned that you travel a lot...."


comment:
delete "let me explain the benefits of these features."


comment:
As mentioned previously, the topic areas for additional question from the COPM should be changed. I have included some example questions for each topic:

- Specific site personnel requirements 
Does the site have a trained rater with at least 1 year of experience in administering the Mini-mental state exam (MMSE)?

- Access to specific patient populations 
Does the site have access to patients that have been tested for Lynch syndrome genes (MSH2, MLH1, MSH6, PMS2, EPCAM) within the last 12 months for the sub-study A?

- Specific logistical requirements
Does the site have the facilities to prepare the standard meal and serve it to patients as part of the Mixed-Meal Tolerance testing?


comment:
Were there suppose to be words in the "conversation balloons?


comment:
Instead of Allegiance Alert I think it should be tied to the process and maybe called something like Action Alert


comment:
I think it should be Action Owner Hero not closed loop hero.  The whole time the person is refered to as the action owner and it should tie back to that.


comment:
Is this only for relationship nps? Step 2 does not refer to the "service" action owners.


comment:
the entire phone call did not play only the basic hello part played and I tried several times.


comment:
I had to choose something on this page even though I could not listen to the entire call.  I wanted to be able to move on.


comment:
I had to click on the refresh to get to this page.


comment:
Need to align the text box labels better


comment:
The first and fourth image do not load for me.  They have a small red X in the upper left corner.


comment:
Feedback on "Resources"

1.)  We need to host the pdf on our Collab environment and then link to it from there rather than BLP server.

2.)  The URL link pointing ot the NPS community is taking to the general Wiki welcome page of all Cummins Connect, not NPS specific.  Can we double-check the URL again please:
https://connections.cummins.com/wikis/home?lang=en_US#/wiki/W3f94a6c869a4_47ab_8e61_a7f01985b778


comment:
The third image "Module 3" overlaps the text below it and makes it more difficult to read.  Can all of hte images just span across the top half of their respective boxes and leave the bottom half just for the text so it is easier to read.  Refer to the second image as an example.


comment:
In the video one of the first balloon captions says "H can wait".  I think it meant to say "He can wait"?


comment:
Not sure I get the blank ballon captions between the employee and colleage/manager.  Should we have something in the ballon captions to indicate a conversation, or else animate their mouth movements without balloon captions....?


comment:
I like the animation style!  I also like the music, which will have "I-Stock Audio" removed after we purchase it.  
I also like the text style used.


comment:
I LOVE this exercise, and how it really makes you think it through. I also really like the graphics that our Corp. Comm group created for us.  

One small suggestion on the icon "Hold Workshop" for this particular exericse would be to just remove the smaller text beneath "Hold Workshop" since it really is too small to read.  I think for other communications we leave it absolutely, but for this exericse it's really not adding value.


comment:
We need to add some feedback text in addition to the checkmarks and X's that further elaborate that what is green and checkmarked are what the Learner drag and dropped correctly, and the red X's are what the learner did not place correctly.  I give this feedback because of some confusion from another exercise similar in our Leading Customer Success training and having a better explanation will help improve clarity and prevent any confusion for those that mis-interpreted the red x's and green checkmarks.


comment:
We need to change the background color of the rollover text boxes.  It is the same gray as in the background image and blends in too much.  Make it a light blue or something not too overwhelming, but different enough.


comment:
the images are not loading for me, I have small red X's in the upper left corner of each box.  I can roll over the 2nd-6th red X and see a pop up image, but no other images load, not even on the final feedback screen.  I've captured a screenshot I can share at Alpha Review meeting.


comment:
We need to hide the Next button until they get all the way through the exercise correctly and roll over all the images.


comment:
Not sure how well the word "Gruff" translates?


comment:
Whatever we decide to call the PDF we just need to be consistent across the board.  The text on this slide has one name, the resources link has another, and the actual file itself has a third.


comment:
We need some feedback (even if very brief) in addition to the red X when you get an answer wrong, like "Please try again", or "Not quite right, please try again"........etc.


comment:
Rather than the green checkmarks and red X's I'd prefer to see the padlocks UNLOCK when an answer is correct.


comment:
Ignore previous comment about seeing padlocks unlock.  I now see them disappear :-)


comment:
I agree with the comments on what do we call this - we are very inconsistent on what we call the follow up process, for example, we also call it Alert Action owners and Action Planning in the training (MyCummins CSE training page). Let's decide on the NPS terminology and use it consistently on all the materials. Note we need to ensure it aligns with Allegiance as well.


comment:
addition to last comment: the Allegiance email text: Please document your follow-up activities and action plans discussed with the customer in the Allegiance Voice site. To access the customer's alert details and update your action plan, please click on the link below.
In Allegiance it also says internal follow up (action owner specified)


comment:
Are you concerned about having the cartoon characters given your discussions with Joy last week about the video?


comment:
The images for the drag and drop appear blurry or grainy. They are not clear.


comment:
Video in same style as previous one that Joy had problems with.


comment:
Image two is still not clear. I wonder if the alternating cartoon imagery and real people conversations/photos will confuse people. Might be better to stick with one style throughout the training course.


comment:
The videos look sorta grainy or fuzzy.............?


comment:
The audio is a little echo-y and quiet.  can be improve the quality at all?  I know you want it to sound like it was over the phone, but the quality could be improved so it's not so hard to hear.  I have my volume bumped all the way up but can be a little hard.


comment:
Images 2, 3, and 4 do not load for me, they have the red "x" in the corner, but number 1 is visible.


comment:
My page does not fully load and the graphic on the left (where you drag the icons to) has a blue streak across the bottom.  I only have 3 icons that load "Alert based on survey results", "Implement improvement project" and "Immediate customer follow-up".


comment:
I found that I cannot have this feedback window and the PDF resource open at the same time (when I have one open and I click on the link to the other, the original item closes).  On the PDF, under the "Guidelines" on page 1, left side, bullet point 3, the wording is repetitive, it says "Best Practice" too many times.


comment:
I can click "submit" without selecting an answer.  It'd be neat if Submit wasn't clickable until one of the options is selected.


comment:
As soon as you start the video playing, you can click "Next", is it possible to enable "Next" at the end of the video so people do not immediately skip over the video?


comment:
I like the idea of the exercise but the NPS process doesn't always happen in exactly this order. For transactional surveys you probably won't share results or actions with them and often there isn't even a workshop held. Maybe this should be titled something like the relationship process typically follows these steps.


comment:
Images 3 & 4 do not appera for me, I just see the red X's


comment:
The roll over for survey is confusing - you will be notified by email when one is completed should be re-worded to something like you will be notified by email when a customer you are responsible for following up with completes a survey.


comment:
Alert based on survey results is confusing - alert generated by survey results may be better. Also, for the roll over on this step not all passives and promoters are followed up with so this needs to be clear this is optional.


comment:
This screen did not work.  I made my selection and nothing happened after that.


comment:
I selected one customer from each category however when I selected start I got the message that I had to select a customer - I selected a customer one at a time and then all three at the same  - none worked.  Finally I got one of them to work after refreshing but the next screen did not work.


comment:
the alert based on survey results roll over is unclear - it makes it sound like a decision is made as to who should follow up. It should be re-worded to say something like typically, the alert owner is assigned as follows: detractor, etc.


comment:
The 3rd image is not appearing, it's just a red x


comment:
The link to the NPS Collaboration Environment is not correct (is also an issue in the Resources window).  It takes you to the general Wiki's page for all of Cummins Connect.


comment:
Photo of genset in step one should be replaced with an alternator image. Otherwise this scenario would mean we surveyed ourselves (CGT surveyed CPG) and CPG talked about our competitors - it doesn't make sense!


comment:
Why is she just sitting there and not taking any notes? Is she going to remember the details of the call and document them in Allegiance? In this case she is fixing an immediate issue. But the training emphasis has been on doing a good follow up AND entering relevant data into Allegiance. In this case this is not an example of that!


comment:
The "Type your WWID in the box below" needs to be moved down a little


comment:
I think we need to add more to this sentence "Roll over each Step to learn more about your role at each stage of the process." because the "Next" button will not show up unless you scroll over everything. I don't think it is intuitive enough for users to understand this. Plus, it may be a good idea if the pop-up info shows up even when the bubbles are on the left hand side.


comment:
I agree with Melinda, picture #2 needs to be changed


comment:
I know this was something talked about in the first round of testing, but I think we need to be careful saying if you conduct a great follow-up call that it will result in a 9 or 10


comment:
This screen did not work for me either - I selected the first bubble and it didn't work...... I refreshed my page and still nothing happened.


comment:
Social engineering needs an example.  Suggest adding an example to all of the defintions in this section.


comment:
Agree with LH comment on colon.  Also wonder if we should change compromise?


comment:
May want to consider changing the defintions or descriptions of Social Engineering and Phishing.  The are close and could be confused by someone brand new.


comment:
The external comment is for mail coming into the ISO.  (Do we want to add something about personal email?)


comment:
This is social engineering.  Not phishing.


comment:
Is the answer yes or no?  I wanted to go back and it wouldn't let me look at the question again.


comment:
I do not like the "this is it folks" - Let's do something less formal.


comment:
yellow font text is not ideal on this background.


comment:
Add "instrument" in the feedback (cobas x 480 instrument).


comment:
Add "rather, one Lysis-1 kit is used per mixed batch run."


comment:
at start of screen say "Now, Julie emphasizes the benefits these features bring Spencer."


comment:
eliminate will - it will be more powerful. "This second layer of protection allows you the maximum amount of convenience and comfort if you do breakdown." "The roadside assistance should give you ease-of-mind when you travel; you know you'll get assistance."


comment:
Before you back to the menu, we need a wrap up screen that has Spencer accepting the coverage. Show his picture and say "I can see that working for me. I would love to have roadside assistance since I am on the road a lot. Thanks for the recommendation."


comment:
directions need to say "Click the arrow to see Spencer's reaction."


comment:
when you can access the second person, let's say "Now that you've seen Julie help Spencer, it's your turn to decide the features and benefits to share with a member. Click the next member to continue."


comment:
1. The audio keeps repeating something along the lines of "I stock Audio".
2. Let's not call it an Allegiance alert. Allegiance is just the system. Maybe we call it a detractor alert, survey alert, etc.
3. First balloon says "It can wait", but 'It' looks very similar to 'H' with the current font. 
3. There is nothing in the conversation bubbles


comment:
1. Comment step 1 - I would say that "you will be notified via email when a survey requiring action has been completed". Not all surveys require action and generate alerts.


comment:
the timeline color and points are very similar. Can we make the point stick out more?


comment:
Images loaded after refreshing the screen, but did not load when I initially navigated to the screen.


comment:
The resources did not display the first time I selected the link. I had to refresh the screen again to get them to display.


comment:
Passive call didn't load the first attempt. I had to reload the page to get the video to load.


comment:
Same feedback as before regarding the timeline. Let's make the point stand out more.


comment:
May want to instruct people that you have to close the current screen (select x) before proceeding.


comment:
Not sure if it is possible, but it would be great if this could all be on one screen without having to scroll down.


comment:
Lets take the call out lines off the closed loop process that is shown here. 
Also, I like the music but it would be nice if the music could transition a bit once we transition the video to the text that introduces a positive message about taking control.


comment:
When the user hovers over the Operational Closed Loop, show a pop up box that says: Employees follow up with customers to better understand their situations, and implement solutions when possible. When the user hovers over Strategic Closed Loop, show a pop up that says: Feedback is shared with the organization to uncover causes of systemic issues, establish improvement plans, and report progress to the customer.


comment:
For most everyone, it will be the first time they will have seen this process. Should each one have some sort of description?


comment:
The audio on the first ballon for this one was a little delayed and scrolled to the next balloon captions before it played through.


comment:
Once the learner gets the process right, there is no incentive to learn more. Shouldnt the boxes be available before they do the exercise so they can use that to put the steps in the right place?


comment:
the fourth image on this map isn't displaying for me, even after refresh (Module 4)


comment:
Need to work on the description for who follows up. What is there is very Relationship centric, so we will need to provide a more generic description to apply to all NPS.


comment:
The description for the follow up should indicate the goal is to contact the customer within 48 hours of alert. I would include the note about documentation on Allegiance last.


comment:
Same comment as earlier in the training.  When we reference people to the "Closing the Loop Guidelines" document in references, we just need to be consistent with whatever file name we call it.


comment:
Description for Analyze survey results is not relevant. During this step we pull together all the results into a results analysis presentation (summary of aggregate results for each customer group).


comment:
I might be wrong (defer to Holly and Justin) but the Actions Taken section should be written more SMART (Specific, Measurable, Actionable, Realistic, and Timebound).  Would it be helpful to call this out and also attach the Writing SMART guidelines into the reosurces link?


comment:
I am honestly not crazy about the layout of the "timeline".  It just looks like a plastic tube with some band clamps around it.  If we are trying to emphasize the timeline of the close the loop process, I suggest we do it more in a loop style than a straight line, or else enhance the timeline somehow to make it look more like a timeline (maybe an arrow pointing left to right) or something.........


comment:
This whole exercise just seems like a lot of black and white text............ is there someway to display the same content but in a more interesting or intriguqing way?  Currently it just feels very text overwhelming and boring.


comment:
While I appreciate the photoshop attempt at different backgrounds, can we still mix it up a little more.  All the people seem very professionally dressed.  I'd like to see a little more variety in terms of the type of action owners.


comment:
To address Ann's comments - this process IS relevant for all NPS surveys (relationship and transactional). The difference is the process that happens after the initial follow up - later follow up DOES happen and workshops ARE required, but each individual customer may not be contacted directly. They may receive general communications (ex. posters in branch customer lounges, flyers, email blasts, website, etc). We would not expect each action owner to follow  up individually with all customers 3 times. When hovering over the circles, we may just want to use wording that does not insinuate that it is always a 1-1 follow up after the workshop and improvements are implemented.


comment:
I would like the feedback to be displayed differently.  Something with more spice than an ordinary boring gray box with black text.  Can we make it look more like a post it note with handwritten text or something?  I realize they type into the system, and I think everyone gets that, but currently it is just boring..........


comment:
In addition to the Good or Bad text over the images, I'd like the results feedback box to show a green checkmark (when correct) or red x when incorrect to help it link to the image better.


comment:
JW's initial comments are all about preparing for the follow up call by reviewing that individual's survey responses. It is simply a misunderstanding about what step 4 is (an aggregate summary of systemic issues). Open to suggestions on how we clarify this since it was confusing to at least 1 person. 
Same issue with his comments about the workshop. We are not holding a workshop on individual customer issues, but aggregate issues. It is not the action owners responsibility to hold the workshop, but the businesses responsibility.


comment:
for some reason the fourth image still is not loading for me (Module 4) Document action plan information.


comment:
There is no text over points 2 and 4 in the timeline.


comment:
As validation to Melinda's earlier comment regarding the progress bar, she is correct, it never got past 2/3 the way through the green bar.  Even on this page here it is only at about 2/3 the way green.  The next slide is the certificate which has no progress bar so something is not synched up with the progress bar correctly to make it accurate..???   It did move for me slightlty as I progressed each slide, but still did not get all the way to the end or even near the end of the bar.


comment:
I am not sure what is meant by the last word "Impact" for detractors. Another word might be better? Recover?


comment:
The community link takes us to a generic Wiki's page.  Here is the link again for the public Cummins Net Promoter System community:

https://connections.cummins.com/communities/service/html/communityview?communityUuid=075641d9-e674-4a42-9a77-7abab163867d


comment:
An action owner should not mark the status to 'closed' until the follow up call has been made.


comment:
This summary is an improvement, but still feel some sort of disconnect somehow between this summary and the previous module.  It just feels very abrupt like it jumps to "well now you're done.".   Maybe it's just me?


comment:
Again, I think we need to be careful about what we are insinuating from the comments about the action owner letting the customer know the resulting improvement initiatives. I do not think it is reasonable that - action owners - do this in all cases (transactional good example). The customer should be notified, but just not sure it will be the action owner.


comment:
To address Pratima's comment, I think we should indicate that the action owner calls the customer right away once they realize the issue is fixed. Ultimately, if they follow this process but it takes 2 months to call the customer back, then she has a good point - there is no way the customer would be a promoter.


comment:
To Jenni's point, if they do continue to get items wrong and we allow them to move on. The hero should say something like good try. Here are the correct answers, or some other type of correction so they actually learn here.


comment:
One thing we have mentioned several times in this training is an action we expect the action owners to do: 'Refer an issue to a workshop'. We do not have any way for action owners to do this. In fact, even if the customer's issue has been fixed and the representative responsible was corrected, it should go into the aggregate results because if the customers issue is systemic (many customers complain about not getting notification on orders), then actions can be taken to PREVENT this in the future rather than fixing it one off each time we do a survey.


comment:
The comment about only issues that are cross departmental go to workshops is incorrect. All issues go to workshops and any issue that is systemic (impacting multiple customers) would be addressed.


comment:
I think you can address the previous comments I made by making the answers correct, but not the BEST answer.


comment:
Fred on the passive call sounds like he is reading a script/robotic a few times through the scenario.


comment:
I think on the answer about not pressuring the customer, we should say something about how if done in the right way, the customer will not feel pressured. Then talk about gaming, which definitely pressures the customer and is bad in all the other ways mentioned.


comment:
On the passive call, second option, we should also mention that the customer mentioned that there is always room to improve, so ultimately the score WAS accurate. If we were doing something outstanding, it is feasible to think we could get a 9 or 10. Asking about best practices like she did is exactly the right thing to do to find opportunities to 'wow' the customer. I think we need to adjust the answer to mention something about his comment that there is always room to improve and his suggestion about how another supplier provides outstanding support.


comment:
AND, just being satisfied is NOT enough to get a 9 or 10 as we all know.


comment:
Promoter call also sounds very scripted. Particularly the guy.


comment:
Can also likely address the behavior standards issue by saying that that is a good answer, but the other reason the call was good was because they probed (best answer).


comment:
The last choice about explaining the net promoter system is weird to me. I guess he explained by sharing how the feedback would be used and how we find it valuable? Similar to the behavior standards, this is a good thing. So another case of a good answer but maybe not the best.


comment:
On the bubble that says you do not have to explain the net promoter system, Im not sure I understand the point. It is not a bad thing to tell the customer why we collect their feedback...


comment:
The inflection of the cummins employee when she asks about service support makes it sound like service support is just another word for overall experience (ie. not something new). More emphasis on service support.


comment:
What suggested follow up questions? If this is part of the guide, it should be referenced.


comment:
Selected the customer but got the pop up to select when I clicked start.


comment:
OHHHH I get it now, I have to click one from each. Need to find a way to fix this or others will be confused!


comment:
selected the appropriate bubble but nothing happened?


comment:
I cannot get this exercise to work at all. Will need it to work to properly review.


comment:
Deleted cache - now working.
I have the same feedback as in the original review about the 1st transactional guy's face after the first comment. It is completely unrealistic that one question will make a detractor smile!


comment:
There is a comment at the end of one of the scenarios again about the suggested follow up questions - what are they?


comment:
Transactional passive customer sounds like he is about to fall asleep. Very poor voice over.


comment:
This guy does not look like an RV owner.


comment:
Pretty disappointed with some of these voice overs. There is not alot of emotion in the last comment from the customer in the BGG scenario. Very flat. Audio quality also quite muffled.


comment:
BBB audio, last comment sounds like it was recorded in a different room.


comment:
The voice does not fit the picture for the relationship detractor. Plus, the voice over is poor.


comment:
I provided this feedback in earlier reviews, and still do not like the Good answer that asks about other suppliers. And, on the surface I am not sure the immediate response to engineers dismissing comments is a face to face meeting. This is a detractor, why would we even continue to probe for more without fully addressing the need at hand? It is seems very dismissive.


comment:
same feedback as other detractor. would one probing question really make a detractor that is very unhappy with us smile?


comment:
delay in audio for passive relationship 1st decision / bad


comment:
This is a confusing exercise. At first, it was not clear to me that this was documentation for only 1 follow up call. The close button on the top left of the pop up box is confusing - why not just automatically close when selecting the next step?


comment:
This example is just weird. The customer rated an 8, and I question that we should up the resources allocated to this customer just because we are 'following up'. Maybe a different example would be better, or maybe more explanation as to why quarterly meetings are needed would help. On top of this, as others mentioned the follow up is not SMART.


comment:
Images 3 and 5 are clearly photoshopped. Looks fake.


comment:
To Ann's point, somewhere in this module we should definitely reiterate why this documentation is important to the closed loop process.


comment:
box 1, bad: It is bad because not only does it not include how, but much more importantly it does not say what they are going to do as a result of the discussion.


comment:
Example 3, top row, the individual actually should try to contact the customer again then document the conversation. If they cannot get the customer within a reasonable amount of tries, only then is it okay to close.


comment:
On the last example, I do not think in this case it is relevant to probe for more details. She just needs the order taken care of - solve the problem.


comment:
I thought we had agreed in our last review that the gray text boxes would be improved/better designed?


comment:
lets make the collaboration environment link alot more obvious on that last page


comment:
Drag Icon Page - As worded, I believe #6 is actually "share actions with customer" and #8 "share results with customer".   I tell them what the actions are that we plan to address as a result of the survey and then follow-up with the results.  Based on your order, I believe you are implying that we "share 'survey' results" and then "share 'progress' with customer". Just need more clarificaiion in description.


comment:
Do you want to clarify external and/or internal customers??


comment:
I wonder if there's a way to highlight the to do list we're referencing so people can see the specific tactic/to do item we're referring to? Especially since, in some cases, it doesn't stay on the screen very long.


comment:
It's difficult to read the small font on one of these.


comment:
I think we need to provide feedback as we go along otherwise some people will be sending alot of time trying to figure this out.


comment:
I know this is Cummins standard template, but I am wondering if we shouldn't check with Shelby and see if we should add the disclosure here about IE8.  At least on the content that is currently being developed until the whole browser issue is resolved........?


comment:
We need to limit the number of attempts for each question to only 2 before next button appears or else it will become frustrating for those less familiar.


comment:
Same previous comments I had about image quality apply here as well.  Audio can also be improved.  Not as echo-y.


comment:
Detractor questions and final coaching comments - it states 'instead of apologizing for the problem, let the customer know how you are going to resolve it' lets add 'instead of JUST apologizing for the problem, ..'  I don't think it is a bad thing to apologize for an issue / inconvience, but to the coaching they should take it a step further.


comment:
In the promoter coaching comment, 'you can uncover valuable feedback data that the organization can apply to other customers.' we should remove 'feedback ' or 'data' since it sounds redundant.


comment:
I followed up with Dustin and Lillia about this screen not working.  It was due to IE caching from the Draft version.


comment:
It would be helpful if we could mix up the customer images a little more.  Not all of them will be business casuaal in an office.


comment:
Overall, this training package is very good and I appreciate the "live" phone examples of how the conversations may go, and what questions to ask.  However, having attribute questions and scores can help be a way at having at probing to get to the root cause of any potential issue.  More data is better than no data to ensure a well-rounded follow-up call.  

Regarding the training model itself, I found many pages problematic in loading (even when I'm docked in at my desk) and I constantly had to refresh my browser.  

Thanks for showing me this training model.


comment:
When a learner gets an answer incorrect, we should provide then an optional "replay" button instead of the general "back" button.  If you go "back" the exercise does not appear to navigate correctly through the second time (maybe IE cache issue?)


comment:
On the second round of feedback of the Transactional Detractor customer the top ballon ends with ", wouldn't you agree?".  I think that could be taken as a little condensending to an already frustrated customers so we should probably remove (that top button is the optimal response).


comment:
We address the customer by first name......... I understand that if you know this customer REALLy well you likely will do that, but I am a little hesitant in doing so in this exercise in case if someone interprets that as a best practice or something.  In general we should be teaching folks to address customers in their formal name "Ms. Kent" out of respect.


comment:
for some reason the audio for Barbara Kent is not playing and it is the first time I am trying to go through this scenario?


comment:
We can tweak the second round of ballons a little better to align with the "QuickServe" process.  Here is some help:

Balloon #1:  "I completely understand Mr. Schwartz.  I agree that you should have received such a call.  Please know that I will be following up with our service department to ensure they are following our QuickServe process which includes communication to you througohut the course of the repair, and again upon completion at final customer communication.   I also have a copy of the original estimate you should have been provided and would be happy to look through it with you if you like?"

Balloon #2:  "I completely understand, Mr. Schwartz.  I agree that you should have received such a call.  I image our shop just gets a little busy time to time and they were running a little behind in notifying you.  Our standard procedure is to communicate an estimate of time and cost to you for approval before any repairs begin.  Do you remember receiving this estimate and providing written approval?


comment:
For all transactional scenarios please replace the word "quote" with "Estimate".  That is the correct terminology we use and train in our QuickServe process.  There are some background legal implimcations around using the term "quote" in some states.


comment:
I'm having issues with the fourth image loading. I've deleted all my history and hit refresh several times, but still have a small red X on the Module 4 image.


comment:
After 11 seconds of video playing, the current slides automatically move to the next slide (slide no. 7) without completing the conversation.
The volume of the lady and the man is low, which makes it difficult to understand what they spoke when you hear it in the first time.


comment:
Same problem with second scenario the video stops after 5 seconds and slides goes to the next with out completing the conversation.


comment:
No instruction on this slide that tells the student what is expected ow what to do? DO we need to click on both or only one selection. If the selection is made and considering it is wrong,that selected box is disabled and no mesaage appears on the screen


comment:
Confusing exercise. No clear instructions given.


comment:
Instructions on this page is not mentioned


comment:
May the X (close)button on the right upper corner of pop-up window can be made red in colour, so that the person going through the training understanbds that he/she need to close this window to click on the next button.


comment:
The Green progress bar is not showing progess along with the course. I am on last slide and progress bar still is at 75% (approx) completion.


comment:
The Cummins rep sounds like they are pestering the customer for more information. Comments I have heard have been why are you calling me to ask additional questions when I gave you a good score. I have also heard some customers are surprised they are getting called as they thought it was an anonymous survey. This example is pretty basic - I'm not sure we are adding value or providing anything helpful in this example to the learners. Perhaps we should provide an example of a challenging promoter call.


comment:
The "right" choice is: Customer comments are far more valuable if you can pinpoint a specific issue or example. 
In the call, even though there was a specific example of timely follow up when requested, I think we should expand on why is this valuable? For example: Customer comments are far more valuable if you can pinpoint a specific issue or example which tells you what is working well and to keep doing (something like this).


comment:
It is not clear what to do on this screen. It should say select the statement you will open the call with for example.


comment:
How many transactional promoter calls have been followed up with? I think this is very rare. Perhaps we should include a reason why you would want to follow up with a promoter since that is not "standard practice" for transactional calls.


comment:
This sounds good but what is the practical steps we are asking action owners to take and do we have a suggestion on how to do this: Continue to monitor customer progress when they utilize our services. 
Who is going to follow up and how? My understanding is each survey is independent and after the follow up is done it's never addressed again. If the same action owner is alerted to the same customer a year later, do we expect them to go into Allegiance and look up the past survey? Or even remember the past experience?


comment:
I think these are good examples, however documenting something you're going to do in Allegiance doesn't translate to what actually was done. As far as I know action owners aren't going back into their action plans periodically to check on what they said they would do and making sure it is done. Do we have a suggestion for why it is important to document these comments in the system and how the actions become part of an individual's ongoing work? Do we just assume they are taking care of these actions in the future? This is probably true of a big IAM account but what about a single RV customer that just happens to be in the area?


comment:
I think we have missed a key element of why it is important to record the customer's additional, actionable comments from follow up calls. I think we need to show how the comments are used collectively in a workshop to identify bigger issues and drive projects that benefit many customers as well as just the one who is being followed up with. This is a key area where we have gaps is that the documentation doesn't provide any additional information or actions to analyze in the workshop. For example, we could show a bunch of follow up comments that are "bad" with "good" ones with a resulting project identified.


comment:
I would not call it collaboration environment - I would call it NPS community on Cummins Connect.


comment:
I am a little confused with this animation and what it is saying. The account manager ultimately completed the follow up within 48 hours and documented the conversation in the system. Will it be more effective if we show that by putting NPS on the bottom of the list the customer is NOT called back on time?


comment:
I understand not providing details in the training on how an action owner receives notification, however we should have this information in the resources. Many new alert owners have issues working in Allegiance. We should have the Action alert guide that shows the screen shots of the email etc. in resources and mention more details can be found there.


comment:
The new Good Call Resource doesn't have the details of how to navigate from getting the email, clicking the link, logging in to Allegiance, clicking to see additional details, clicking edit to provide details. We need this information somewhere in this training!


comment:
We say Closing the Loop Guidelines in the screen but in resources it's called NPS Good Call Resource and the pdf itself doesn't have a title - it starts with prepare for the call. We should be consistent in what we are calling this.


comment:
Do we need to have step 6 & 8? With relationship surveys don't we just communicate to the customer once - results and improvement actions?


comment:
If I select 'You are too busy' and then 'you know the issue' it ultimately leads to a Promoter score! So are we saying that if you are too busy and get back to work you can ultimately turn the customer into a promoter?


comment:
We can definitely reduce the number of times the account owner asks the customer for additional feedback. The customer has already responded to the survey and this call is almost over analyzing the situation. We should be careful in not annoying a promoter by asking the same thing in different ways so many times!


comment:
This question is confusing because it could have 2 correct responses. Probing further and demonstrating behavior standards could both be correct in this scenario?


comment:
This activity did not load properly for me. Several images had a X and I had to constantly refresh.


comment:
This activity is a little confusing with the mix of text and audio. Can we make the account manager part audio as well?


comment:
Is there a good vs bad scenario here? Or this is activity just to understand the responses in different scenarios? We are not telling the audience what is best practice.


comment:
If this is supposed to be an example of best practice documentation, I think the comments for actions taken need to be a little more measurable and time bound. example: continue to monitor progress and measure results at the end of Q2.


comment:
Also, on the action plan are we documenting 'internal follow up'? I thought that section on the form was not populated in the system? We don't want to confuse the action owners in that case.


comment:
I cleared my ie history etc.  However I can't get past this page.


comment:
Neat video, but what is being put into place so that the loop can be closed? I can understand the reasoning if there is just one initiative, but I find multiple projects going on at once. Would it be more beneficial to have a couple dedicated agents that are aware of multiple processes throughout the business and have their responsibility be to contact the customer and work through the resolution. If the call is escalated, then the call can be escalated. A callback to an upset customer can take days and weeks for a resolution. Staff meetings, 1x1's and other initiatives take supervisor's away from the desk and away from the phone where as agents are usually at their desks more frequently.


comment:
Once all 8 circles are correct there isn't an option to go to the next page unless you go over to the dropdown box and choose the next page that way.


comment:
We may need to provide a link to people that may need to adjust resolution explaining how to do it.


comment:
-I agree with 1 and 2.

-I believe that 3 and 4 should be swapped. I haven't had good experience with not analysing the survey results. The end user customer expects you to be 100% up to speed when you call. The end users feedback alone doesn't provide enough information since the customers feelings don't always provide accurate and reliable information.

-I am confused on circle 5. I am seeing this as stating for every detractor that there will need to be a workshop. Is there going to be a team to assist with holding workshops? Maybe "Workshops" should be "Focus Groups" and "Huddles" instead? Workshops to me sounds like two to three days stuck in a conference room with no other responsibilities being taken care of. Workshops may work better if you are only receiving a handful of surveys from customers you regularly communicate with. When you talk to an end user once and most likely will never have them call back, then a deep dive isn't feasible unless multiple customers are complaining about the same issue.

In short the 8 circles seem driven by a customer base that holds a large purse. 

For the end users that only hold the key to one truck I would do...

1. Survey customer
2. Alert based on survey results
3. Analyze survey results
4. Immediate customer follow-up
5. Immediate contact to Internal Cummins (including Dealer/Distributor)owner to validate
6. Reoccuring communications with customer and BU/Dealer/Distributor/DFSE/TSM/TM until results and actions are completed.


comment:
By advising best practices is to contact all promotors and detractors back leads me to continue to lean towards the need of a specific team designated to these callbacks. I am coming at this from a team that can receive surveys upwards of 100 or more returned surveys a month.


comment:
Got an error on this page. Once I clicked a bubble it froze.


comment:
A few minor technical issues - video download speed for a VPN remote connection and sound level too low ( I had to put my computer 50 level)


comment:
I liked the alternative to select different type of customers for the call practice!


comment:
The relationship detractor picture of the lady is half gray.  Looks like it is not loaded properly. I refreshed and it still looks off - not sure if just me.


comment:
During module 3 I noticed the course progress bar did not move the whole time and then I was finished.  May need validated that someone else experiences this too.


comment:
Quality of the video wasnt as good as it should be. Despite of increasing the volume to 100% it was still hard to hear.


comment:
We should have Two Scenarios Good & Bad to explain what is good call and what is bad call.


comment:
All instructional text needs to be updated to the brighter blue color as in Everyone's Job and Leading Customer Success to make it stand out more.  I can see from several comments that folks are not getting them as they are today.


comment:
I think that when you give an incorrect answer the system must "force" you to the right answer.


comment:
Great training. Very helpful for further calls, communications and survey's with our customers.


comment:
The images for module 1 and 3 extend down behind the text. i.e. the action owners feed are behind "Module 1: Navigating the Closed Loop". While this isn't a huge issue it is odd that the images for modules 2 & 4 do not extend that same.


comment:
The right answers not must be always the first option and when you choose the right answer the sign above the image could turn in to green.


comment:
Part of feedback looks lighter in color.


comment:
Feedback, "1 internal control is required per mixed batch run."


comment:
Need to make the click to start button larger.  Maybe colored box.


comment:
Change the ISO man to an employee. (animated person like used later)


comment:
The reference to resources is not a "tab" it is a link.    Need to change language to link.


comment:
Need a pause button during the introduction section.


comment:
Title in yellow is hard to read. 
Change the list to CIP-002-CIP-011


comment:
Change list to: FERC, NERC, WECC, NERC CIP standards, BES Assets


comment:
Voice over states:  Engergy Policy Act of 205.  The Image needs to have "ACT" added.  Also can we make the book a little bit more interesting?


comment:
The stop sign picture is not a good image.  It does not fit the voice over.


comment:
Remove the ""that's Pretty much it".  Change to "Now let's refresh your knowledge"


comment:
Change the wording throughout from "click the forward arrow to learn more."  Click the arrow to continue.


comment:
Pictures in slide show. _ ISO to send you a couple of options.  Change out the one with everyone standing there to a city landscape (maybe at night) and maybe one with no lights?


comment:
Remove the way cool statement from ISO Man


comment:
Will the screen be bigger? I see this screen as a fraction of my total screen.
Do we need "Main Menu" below Workflow?
Can we place cobas 68/88 Systems all in the same line?
Could the tabs that are not being used appear in grey (Resources and Exit). 
The text "welcome..." and the "click the menu" and click an option" should appear below the boxes with watch it/ try it and Assays.
I would need to brainstorm around the names of the "watch it" "try it" and "learn assays" but for now leave it as it is.


comment:
The system appears stretched and not on the center. I will provide you some new photos of the system that can be used. 
I would like that in this page we also show a button with cobas 8800 System. When you click on the button you would see the cobas 8800 picture and the explanation, that the systems are identical, but the cobas 8800 has 2 processing modules and 2 analytic modules (with 2 analytic cyclers per module-Please see tender response guide page 4.
Ideally they could start the "watch it" also from the 8800, but we could transition for the cobas 6800, since the workflow is identical.


comment:
1. Could we make it more personal? Like for example: "Welcome! You will now watch me while I am being tested with the cobas 6800/8800 Systems! I am lucky to be tested with cobas 6800/8800: my testing will be rapidly completed, I can be part of a run with up to 3 assays, I won't give manual work to the laboratory staff and I can meet up to 384 samples, just like me, being tested in 8 hours! 

2. Could we make the tube a bit smaller and with another color? 

3. Can we just have a button saying "Start" and not a button with "start the sample run" and another one with click "Start sample run" and watch me.

4. Is there any possibility not to have the text appearing on top of the system??


comment:
1. can we craate a box for the movie identical to the ones in the eposter/digital poster I have sent you? Please look at page 4 of the digital poster. 

2. similar to the ePoster the text should appear out of the video frame. Also, ideally, I would like that the movie pops out as a full screen and not only a box. If not feasible, could at least the sample stand behind in the upper corner snicking into the screen and the screen becomes larger??


comment:
1. I would say that the call out with the "click replay..." it is not needed.

2. If possible I would add the features without the "rollover here" and with the following speech:  "This Sample Supply Module is a complete different experience: I am loaded together primary and secondary tubes samples, I see samples with different volumes, samples that are being tested for other assays and I can even be loaded using a priority lane!If something goes wrong with one of us, the sample supply module also has an error lane. 

3. Is it possible that when call outs appear the screen is reduced, so the call outs do not appear on top of the screen?


comment:
Could the text/legends to the screen appear below the video (again similar to the eposter).

"In the future, the sample run..." should be "In the future, the sample loading..."


comment:
1. A part of the movie that appears refers already to the Sample Transfer module. can we show more the trays and priority lanes, error lane, etc? I will search for image son this. 

2. the "ability to perform up to 3 tests from one sample" should be mentioned on Sample Transfer Module and not here.

3. The capacity to load up to 225 samples at a time, needs to be complemented with "the Sample Transfer Module internal buffer capacity of 135 samples"

3. The call out with the number of samples, needs to say: "... of 225 samples and the Sample Transfer Module internal buffer capacity of 135 samples-that adds up to 360 samples."

4. I suggest the last call out says: cobas 6800/8800 systems even turns me, when my bar code is not aligned!


comment:
1. "Welcome to the Sample Transfer Module...."

2. 96 samples and controls are automatically allocated and pipetted into cobas(r) onmi Processing Plates.


comment:
I would rephrase this section as below:

Cobas 6800/8800 System is really clever: 

It uses a cobas(r) omni Tip Rack that has 2 tips allocated to each sample or control! During the testing process I am pipetted by the same tip and at the end I have a new tip exclusively for my eluate transfer!!

cobas 6800/8800 systems knows exactly which controls it needs to use and it automatically assigns Roche Manufactured Controls (RMC) to each cobas(r) omni Processing Plate.   

In case a sample has to be tested for more than one test, cobas 6800/8800 system will aliquote each sample into up to 3!

I would keep the last call out.


comment:
These steps are part of the Sample Processing Module and the second call out is not correct. 
I would remove it and add another one with the details given previously around sample transfer module.


comment:
1. I would have the sample saying: I have reached the Processing Module and now it takes 60 minutes for my nucleic acids to be extracted and purified! 
2. In the last call out "...applicable to all our launch menu assays"


comment:
After "...to each cobas(r)omni processing plate." you can add "After the controls are pipetted, my sample is pipetted to a 48 position cobas(r) omni Processing Plate. 2 cobas(r) omni Processing Plates are ready in 30 minutes and transfered to the Sample Processing Module.

These sentences can be placed as call outs and more details on the process can be given as subtitles to the movie!!


comment:
The sample is aliquoted into 3 different tests is happening on the sample transfer module and not here!!

In the video, I would try to highlight the process steps (in the workflow document provided) and also the moments when the system gets the MGP plates, the Amplification plates and all needed reagents and consumables are moved into the Sample processing module.


comment:
The fact that we can run 3 tests at a time is not related to the fact that one sample can be aliquoted into 3 (this last happens in the transfer module). 

I suggest that we change the question to: 
There is a universal process for Sample processing on the cobas 68/88 Systems that only takes 60 minutes. The Sample Processing Module has:
One universal process to extract and purify DNA
One universal process to extract and purify RNA
One universal process to extract and purify Nucleic acids
One universal process to amplify and detect Nucleic acids


comment:
Call out 1:
I am already at the Analytic Module! That was fast!!
I am on a heat sealed cobas omni preparation plate and I am ready to go into the Analytic cycler! I see near me eluates that are going to be tested for different assays. cobas 6800/8800 System allows you to run up to 3 different assays at a time!



Call out 2: it is OK.


comment:
call out 1 "I went trough all 4 modules of the cobas 680078800 System!" (analyzer isn't correct). the rest of the 4 steps are correct. 

call out: That was impressive and cobas 6800/8800 system took only 3 hours to get 96 results!


comment:
I would link this section with the "try it" with an introduction to the next step:
You have now completed the Workflow a sample goes through when being tested with cobas 6800/8800 Systems. Now, we would like you to experience the reduced number of interactions for a user of cobas 6800/8800 system. Please click xx.


comment:
Audio does not work in videos, keeps saying loading audio loading audio


comment:
call out 1: I would like to highlight that this is the user perspective, so you could say: Welcome to  the cobas 6800 System Try it section! In here you will experience the automation of cobas 6800/8800 System from the perspective of a user! Imagine you where about to start molecular testing with cobas 6800/8800 systems!


comment:
I was wondering if we would need to continue to use the sample here. I would suggest that we replace it by a hand or a lab technician figure...Could this be done?


comment:
Let's start with loading the samples! I can sue primary or secondary tubes, in 5 position racks and supporting trays. I just load them into the Sample Supply Module. Give it a try and just drag the tray into the cobas 6800/8800 system! 
I can load up to 225 samples and there is buffer capacity in the Sample Transfer module for more 135 samples!


comment:
If possible I would place the tray with samples close to the instructions of what the trainee needs to do.


comment:
" loaded samples into the system" and not analyzer.


comment:
Call out 1: After loading the samples, you would load the ready-to-use reagents and consumables. 
Remaining call outs are OK.

Could we show a movie that shows the drawers opening and gives a perspective of which drawer are we talking about? And after stop the image where thy need to load the consumables and reagents.


comment:
After reviewing this section, I believe we have to show all the system drawers and in each drawer all reagents & consumables that can be loaded. In this screen we would need to also show the RMC control cassettes below the other 3 reagents and consumables, but the rest of the exercise would be ok as it is.

After this screen we should show the other drawer being open and the cobas omni processing plates, the cobas omni amplification plates and the cobas omni MGP plate. A similar exercise to load one of the consumables should be made.


comment:
Before this screen we should show the bulk lysis reagent and specimen diluent being charged in the system. 

Call out 1: The cobas 6800/8800 Systems ready to use reagents & consumables can be stored in an Inventory manager with high onboard storage capacity, for either refrigerated or dry storage. Could we add a description that links to the Onboard inventory of cobas 6800 and 8800-in page 7 of the tender response guide). 

Not sure the question is very important, but I would highlight that all reagents & consumables are ready to use and RFID is for the reagents and bar codes for consumables.


comment:
Please update the legend removing the current 2 and aligning the numbers. 

The table would be easier to read if the numbers would be in black.


comment:
We have identified another aspect that needs to be covered in this section: "Controls". I will send separate ppt with information on this. 
My suggestion is that we create abother section similar to the Utility channel, called "controls".


comment:
OK, let's make this the cobas 6800/8800 Systems


comment:
we had talked about F1 race noises in the background .. is that possible?


comment:
throughout, let's change our hero to cobas 6800/8800 Systems ... can we do that?


comment:
let's add a note to the client at the top of this page that, when the alpha is programmed, learners will click on each driver to see their responses ... we are showing them all at once for the design proof only.


comment:
change the answer to the cobas 6800/8800 Systems


comment:
Main screen:
Introduction text: The fully automated utility channel combines the efficiency of a universal process with the flexibility to run your own laboratory developed assays. 

Below: 
Uses the same cobas onmi reagents and consumables, with a validated cobas omni sample preparation process and the possibility to use your own primes and probes and adjust your PCR profile.

(Remove the pictures of the fixed reagents and consumables and also the pop up that gives more detail on this). 

cobas omni Utility Channel Reagent:(underline and use description: Contains Protease, Co-factor, Internal control and Elution Buffer. It is open through for working master mix)

The picture that shows the process stays and we explain the process (if only possible via pop-up, that is OK). 

Working master mix preparation: 
cobas omni Utility Channel Master Mix Reagent
Add assay specific primers and probes.
Final volume with PCR grade water
Working master mix is filled in the open channel of the cobas omni Utility Channel Reagent 

Finnaly there are a few details that might be important and currently the are not available in any of our resources materials:

Run high volume homebrew assays in mixed batches (up to 3, depending on PCR profiles)
Sample input volumes: 200, 350, 500, & 850 uL
Built-in internal control (IC) for each sample
FAM & HEX Channel Capabilities (for Duplex assays)
Validated for plasma sample types and expandable for the future


comment:
Question: 
What is the most important benefit of the cobas 68&89 Utility Channel:
Correct answer: 
Allows labs to run Laboratory Developed Assays with the benefits of a fully automated system.


comment:
just a thought: in all of the feedback from the workflow module, they always wanted us to change "analyzer" to "system" - any sense this is called "Systems 500"


comment:
there are five dots on the third line for the ellipsis - I would change that to three (it just looks a little off to me)


comment:
the "S" in "S201" should be lowercase. also, on the website for this product, it looks like there is a space between to read: "s 201"


comment:
Please see email around organisation of the main menu.


comment:
bold "cobas" in the guys' response on the last one


comment:
bold "cobas" for last person - but edit doesn't apply with Nancy's change.


comment:
bold "cobas" in the first line of the text.


comment:
didn't get that final pop-up text here ...


comment:
take out the note to in all of the non-built-out customers.


comment:
need to bold the actions and the object in the directions.


comment:
I could see them wanting to add photos of the systems on the buttons ... is that possible/a good idea? if so, let's add a yellow highlighted note to Roche: we could add a photo of each system to the buttons. To do so, we need photos of each system.


comment:
menu button did nto take me back to this screen


comment:
take off the question mark and replace with "Lab Director"


comment:
oh -- it's on the next page -- never mind


comment:
can we put the cobas in the header all in one line? (one of their workflow edits)


comment:
instead of "You determine which ones." put "What systems should these customers choose?" (end of first paragraph)


comment:
change second sentence of directions to: "...Proceed with this customer to learn more!"


comment:
Customer A: change text to: "...using Tigris systems for blood screening."


comment:
customer B: divide into two sentences. This should read: "I am currently using an s 201 system. I run MPX v2 and have 15,000 annual donations."


comment:
for all of the non-built out customers, I would say: "I am currently using x product." (don't put "competitor" in parentheses - I think we don't know this for sure because I haven't looked at the doc closely enough)


comment:
for the customer profiles, can you move the text down or make it larger? it just looks like lots of white space on screen.


comment:
i added this in an edit - but didn't make it clear. there is a space between "s" and "201" (was looking on the Roche website earlier)


comment:
add space between "s" and "201" in one of the answer options


comment:
in the "s 201" popup, separate "s" and "201" to read: "The s 201 system generates..."


comment:
in "Try Again," lowercase the "a" in "again."


comment:
add space between "s" and "201" in the box at top


comment:
I click "Menu" at top on this page - and nothing happens. Can you make it so this can take you back to the first page?


comment:
This screen is OK, but in this case there are 2 correct answers and choosing 2x 6800 is also correct. When they choose 8800 we need to explain that depending on the specific needs of the lab, 2 6800 could also be an option. When they choose a 6800, explain that 2 68000 systems is correct or 8800 system, depending on the specific needs of the lab.


comment:
I believe that it is not clear that the boxes of text that appear after we click on the question are customer answers. Could we rework it? maybe the customer is between the questions/answers and the answers appear as call out or at least there is a title on the boxes.


comment:
As you get ready for the ultimate race to change the way labs think and work, let's see what performance these systems offer.  Each of these systems handles workflow a little differently...tell us what you can do!


comment:
Tigris - should read TIGRIS - this is an acronym and not a word, so all caps.


comment:
We need the exact processing time for TIGRIS to process 96 results. I do not have them at my finger tips, we need exact times.


comment:
Make sure that the person asking questions looks like a lab director as much as you can. More of a white coat or say Lab Director on his back


comment:
We will need to include the number of results that someone can achieve in 3 hours.  I believe Panther can provide some results, but not 96 and m2000 as well.  I will check with SMEs on Jan 2nd and we will get this cleaned up.


comment:
The question needs to be worded "Can I aliquot and run three different tests from a single sample"


comment:
Can we change the question to read "more than 7 hours"?  The amount of hands on time for the 6800 is only 20 minutes in an 8 hour shift.


comment:
Change question to: Who has full traceability? Does it include tracking of reagent preparation?


comment:
can we get a close button on Janet's profile?


comment:
the two wrong answers don't turn gray like the right one does when you select them.


comment:
update the text above the options to be more like what I rewrote for the screens with Julie & Spencer


comment:
can we do a wrap up screen for this too, with Janet's response?


comment:
The cobas 6800/8800 systems seem to have the best performance! Now let's get ready for the ultimate race - to change the way labs think and work.  You can start the training modules now - Link this to the next training modules the users will need to do.


comment:
Can we call this the "Ultimate Race" vs. the System 500?  I think we can carry this through the training. The Ultimate Race to change the way labs think and work.


comment:
See global change recommendation on the name of the race.  Also, there is a voice clip at the end of the sound that needs to be cut out.


comment:
"Who can produce 96 tests in 3 hours"?  Lets keep the questions as simple and specific as possible


comment:
The question around aliquoting samples is not important. SO i would remove it and add "Can I do 3 assays per run?"  (I agree with this RTC - disregard my prior reco for this screen and lets change the question to be this higher value question - Rich)


comment:
OK, jsut finished third module, but still ahve "see the second module" text on screen ,, but the fourth module is now clickable, which is right


comment:
isn't the title supposed to be help the lab tech? Didn't we change technologist to tech?


comment:
is the sample rack bigger than it used to be? it doesn't look like it fit as well as it did before.


comment:
were they supposed to see something after clicking the start button?this seems weird.


comment:
is he a different proportion on this page? He looks way bigger than he did before as compared to the system ....


comment:
the arrow did not turn into a hand over the first drawer.


comment:
Once you click all three temperatures, there is no next button.


comment:
I have an application that needs a way for the High Speed governor to be set at rated speed with a 0% droop (ie isochronous). I need the engine to be set this way all the time. How can I make this work?


comment:
Matt knows that the default setting for the HSG is 100rpm above rated speed with a 16% droop for continuous ratings and 5% on all other ratings. These settings are tool adjustable. The High Speed Governor breakpoint speed is adjustable from rated speed to 100 rpm above rated speed. The droop is adjustable from 0% to the maximum droop for the rating: 16% on Continuous Duty and 6% on all other ratings.


comment:
First Bullet: If the droop needs to be permanent, turn on Alternate Droop using the service tool.


comment:
Do customers use the OEM temp input for fan control? Is there a better recommendation of how to use this feature?


comment:
First sentences: Auxiliary (OEM) Temperature sensors use a thermistor to measure the temperature and convert it to a resistance. Each thermistor design has a resistance versus temperature characteristic.


comment:
The ability to customize the NTC relationship, is it powermatch or tool based?


comment:
System response (Yes - that is correct / Sorry that is incorrect) is not given for some questions in the pre-test sections


comment:
Last bullet needs more explanation on how this works, that the input does not actually control it. ie the OEM Pressure input allows the customer to change the pressure of a fluid by increasing the engine speed going to the pump thereby increasing the pressure.


comment:
2nd paragraph: The ECM reads the 0-5 volt input from the sensor...


comment:
First "DO" bullet: - monitoring of fluid pressures is required. (typically abnormal pressures are not desirable)


comment:
4th DO bullet: The OEM requires the engine to alarm, derate or shutdown if a pressure...


comment:
last "DO" bullet: broadcast is mis-spelled


comment:
Neither of the do not use bullets make much sense. Its an optional feature. But if we need something then perhaps
- There are no pressures that need to be monitored.
- The OEM does not have a linear pressure sensor.


comment:
When is it used? In this market, the Auxiliary (OEM) Pressure Sensor has been assigned as the Gear Oil Pressure. It is an optional feature but is only used in propulsion applications.


comment:
Why do OEMs want it? (replace the two bullets with the following.
- Use it to monitor gear oil pressure
- Engine protection can be enabled for gear oil pressure to induce a speed derate based on the gear manufacturer's pressure threshold.


comment:
What does Cummins Recommend? Cummins recommends that the OEM use the provided linear pressure sensor to monitor the gear oil pressure. The gear oil pressure feature and the pressure threshold for the engine protection functionality can be enabled via the service tool.


comment:
Matt Recommends:
- Order the correct option that includes the gear oil pressure sensor and install into the gear.
- Use the service tool to enable the sensor and set the engine protection threshold for gear oil pressure.


comment:
edit header
The cobas(R) HIV-1 test uses the dual target approach which safeguards....


comment:
header text change
The cobas(R) HCV test's dual...


comment:
In the response where Sophie stops working, it says, "Sophie can view more than just public information in a coffee shop -- as log as she's connected to a secure network&"  Do we also need to add VPN'd too?


comment:
The wording in some of the text boxes seems squeezed or cramped, sometimes hitting the borders.  Can we adjust text and/or resize to fit better?


comment:
In RD5/MPA pop-up window, the last sentence should end with: count of 75 for each tray


comment:
On the goal bullet points, shouldn't they be capitalized?


comment:
In sample talk bubble should last sentence end with:
5-position sample racks are transported on rack trays?


comment:
In the Customer Updates pop-up, there needs to be a definition of Customer Updates to follow the paradigm of the others. 

Are there other options within the Customer Updates?


comment:
Messages pop-up / Can we share some of the other options?


comment:
In the 2nd caption of the video, sentence:
vials do not need to be pre-sorted "on" size of vial should  be changed to "by" size of vial.


comment:
Is there a better from address in the drop-down that we could use?


comment:
The emails that you select both have the same name, yes?  Since that can't happen, can we update one of the names?


comment:
Time to results needs to be updated in 1st talk bubble to less than 3.5 hours


comment:
I think we need to show them how to get into the results.


comment:
I think there is probably a lot more that we need to share here. 

What analytics are we sharing? 
What is the data? 
What are the options on the left of the screen and why would you use one vs another? 
What is the versions area?
Can I export my data? How do I share it? 
How do I get into the granular data?


comment:
Also, on my comment of we need to show them how to get into the results, I realized that it isn't very clear. 

We jump right into the interaction, I'd like us to show the path beforehand.


comment:
I noted an inconsistency. Is it 3,5 hours or 3 hours to get the first 96 results?
2 slides, mentioned it differently


comment:
Abbott has a 40cop/mL for 0.6 mL sample volume
40 copies/mL for 1.0 mL sample volume
40 copies/mL for 0.6 mL sample volume
75 copies/mL for 0.5 mL sample volume
150 copies/mL for 0.2 mL sample volume

Confirmed on publication and abbott site


comment:
change pipetted to added

...Wash Reagent are added during....


comment:
The linear range from Roche CAP/CTM v 2.0 is 20-1.7e8 and the linear range from Abbott is 10-1.0e9. Also for the introductory line I would prefer: The cobas HBV test offers an improved linear range compared to CAP/CTM v 2.0, 2 sample input volumes, and mixed batching flexibility....


comment:
The third line on the chart should be called Linear Range and not LOD, we have LOD at the beginning.


comment:
in the table on the 2nd row HCV - under the cobas TaqScreen column it should be IU/mL (currently IO/mL)


comment:
for MGP reagent the arrow should point to the middle slot (one to the left of where it is currently pointing to)


comment:
Need to restate... "NERC also delegates compliance monitoring to various regional groups, like the Western Electricity Coordinating Council also know as WECC.  The ISO is a NERC registered entity within WECC's Region.


comment:
Also need to add in CIP-014.  What happended to the color slide circle that was submitted?


comment:
Need to make sure ISO man is being used effective.  Sometimes, in the intro it just seems like he is pasted in.  I would make him smaller in some spots, change the poses.


comment:
REWORD INTRO: "Now that you have heard about Information Security and have been exposed to some of hte deffinitions.  Take a minutes to challenge yourself with the terms listed below."
These terms and acronoyms (sp?) are used throughout the course. ..... and are the foundation for understanding policies related to protecting each and every one of us at the ISO.


comment:
Voice Over: before " we all go home safe" Change to ..... to protect the ISO and we all go home safe.  Click the arrow to continue."


comment:
We would like the language throughout to be "click the arrow to continue"


comment:
Change verbiage to :  Everyone who enters an ISO building must have thier badge with them at all times.


comment:
Change ISO man bubble:  " .... (don't see badge)....If you feel comfortable, politely ask to see it.  If they do not have a badge, escort them to security or contact security  immediately.


comment:
On the slide with the policy (pictures of the different badges).  Need to add a colored band on the left vertical side of the badge.


comment:
Match badge stripes per description on previous slide.


comment:
1. Change Conference room B to CAFE
2. Cut size of Control room and data center in half and add two more rooms.  Make one of them a training room and one of them a meeting room. 
3. Set up a color to shade after the learner has done that area.  Would like Green for OK and Red for areas that need an escort.  (training room, CAFE and meeting room are all green.)


comment:
Change:  This means no TAILGATING! On entry per badge at a time.  (remove the rest.)


comment:
Add after the no tailgating statement:  "If someone forces entry, immediately call security."


comment:
Remove the train wrek picture.  Have ISO man lifting up a train with one hand.


comment:
Add in the windows lock feature.  (It is spelled out correctly in the policy screen, just needs to be moved to front page.)


comment:
the amplification plate can be loaded onto the 2 right hand slots, so a second arrow pointing to them is required


comment:
Change last sentence to  "which system should each customer choose?" 
Add: Hint - don't forget the top competitive advantages of the cobas 6800/8800 Systems.


comment:
4800 and CAP-CTM should not be choices since they don't run BScr tests.


comment:
Text change
Items that can be customized by the laboratory include the following:
to
Items that are provided by Roche are:


comment:
text change
Working master mix preparation
to
Working master mix is prepared by the lab:

text change
Use -> Using
Add -> Adding
Create -> Creating
Add -> Adding


comment:
the last comment can be ignored (from EA)
I discussed this with the reviewer.


comment:
Questions text change
Equivalent sensitivity with dual target inclusion
to
Equivalent sensitivity with dual target inclusion and greater testing flexibility

Text change
Equivalent or better......
to
Equivalent or better sensitivity with lower input volume, greater testing flexibility and dual target inclusion


comment:
2nd comment from AG is correct. The 3rd row where it says LOD should be Linear Range


comment:
the values in the new row should read from left to right
10-1.0E9 IU/mL
20-1.7E8 IU/mL
10-1.0E9 IU/mL


comment:
text change
currently-available
to currently available (remove -)


comment:
text change
Learn the assays
to 
Learn about the assays


comment:
text change
Medium- throughput...
to
Medium-throughput labs would use the cobas(R) 6800 System.(line break)
High-throughput labs would use a cobas(R) 8800 System.


comment:
under the 6800 system the (R) is missing
Click the cobas 8800 - (R) is missing


comment:
as we are not consistent on indicating more information on items, remove the link that the 5 position sample racks has.


comment:
Question 2: Mixed batch capability versus the Procleix HEV Assay


comment:
text change
Samples in primary..
to
Samples tested with different assays can loaded together in primary and secondary tubes and with different volumes.


comment:
Assay should be capitalized for Procleix


comment:
Question 3: Ready-to-use reagents and maximum work-away time versus Procleix HEV Assay (correct)


comment:
Add
Click the video to see the conveying system


comment:
add
Click the Video to see sample racks being loaded


comment:
as we are not consistent with links remove the link from
cobas omni Processing Plate


comment:
Choose 2

Question 1: Ready-to-use reagents versus Procleix WNV Assays. (correct)

Question 2: Equal or better sensitivity versus the cobas TaqScreen WNV Test and Procleix WNV Assays. Correct

Question 3: Equal or better sensitivity and ready-to-use reagents versus the cobas TaqScreen WNV Test and Procleix WNV Assays.


comment:
(R) ball on cobas p 680 in purple table to be removed


comment:
cobas p
680 
in purple header should all be on 1 line


comment:
cobas 6800 System under instrument is missing (R)


comment:
Click on video to see the samples being transferred to the Processing Plate


comment:
Click the video to see the Processing Plate and Pipette Tips being transferred to the Processing Module


comment:
Change pipetted to transferred into a 96-well...


comment:
In the video Thermo Cycler should be thermal cycler (lower case)


comment:
The cobas(R) MPX test - instead of assay


comment:
The cobas(R) WNV test - instead of assay


comment:
Click the video to see the pipetting into the Amplification Plate


comment:
Click the video to watch the Amplification Plate being heat sealed


comment:
This is actually for the Analytic Module, but the link seems wrong.
Also
Click the video


comment:
when all tasks are completed should say
Click any task to continue or menu to return to main window


comment:
Change instructions to:
Now choose the best questions to ask this customer that will drive the value of the cobas 6800/8800 Systems. Remember the key advantages of the systems.


comment:
Perhaps spell out "Specimen Diluent" instead of "Spec Diluent"


comment:
Add footnote to all of these tables for each assay to note that the data for the competitor(s) was obtained via their package insert or whatever


comment:
There currently is no correct answer for this question, the sensitivity is worse (#2 and #3 are wrong) and when you click #1 it says you are wrong.


comment:
See WNV for example of footnotes; all assay tables should note the source of the competitor data


comment:
On the Virology assays, please randomize the first 3 assay answers so the correct answer is not the last one.


comment:
TaqScreen no (R) - 3 instances on this slide
cobas bold in pink box
Procleix has (R)
Ultrio no (R)- many instances
Elite has an (R)- several instances
Plus has an (R) - several instances


comment:
Global feedback (all slides)
cobas is always bold
It has an (R) when used with an assay (MPX) or system (6800/8800)
No (R) when used with pooler (p 680) or omni
omni is bold 
p in pooler p/n is bold (p 680)


comment:
TaqScreen has no (R)
Procleix(R)
Ultrio Plus(R) - no (R) after Ultrio, but (R) after Plus


comment:
Can the play button icon (circle with arrow) be made a darker color (e.g. cobas green)? White on white is hard to see. 
Also, can you add the icon to the instruction at left after "Click the video" so people know what to do.


comment:
Add PostScript 2 after Abbott RealTime HIV-1

then at bottom  
2 Abbott Molecular US Web Site - Products RealTime HIV-1


comment:
Add PostScript 2 after Abbott RealTime HBV

then at bottom  
2 Abbott Molecular US Web Site - Products RealTime HBV


comment:
Add PostScript 2 after Abbott RealTime HCV

then at bottom  
2 Abbott Molecular US Web Site - Products RealTime HCV


comment:
Add PostScript 2 after Abbott RealTime CMV

then at bottom  
2 Abbott Molecular Web Site - Products RealTime CMV


comment:
First line has the words "select up to" repeated.


comment:
4th line of top paragraph should read: "...so I need the OEM Temperature shutdown to occur..."


comment:
Auxiliary OEM Pressure Sensor - Monitors the pressure of certain liquids, like transmission fluid.


comment:
The badge needs to be matched up per the description earlier in module.


comment:
Keep "want a hint?"  Add:  If your password is a sequence of words......"


comment:
"never write passwords down..... The ISO requires passwords to be changed every 90 days."


comment:
ISO Man needs to be upbeat, positive.  (Here he looks concerned.)


comment:
disclaimer too long after already seeing 2X previously


comment:
Blue Back to Menu button appears halfway through training


comment:
picture of bulks are for XT not ULTRA. New photo with Ultra bulk bottles.


comment:
1:15 - Should it state xylene or other organic solvent? (Labs are moving more toward a greener, xylene free lab. But most all still have xylene.)


comment:
Add appropriate nouns for VENTANA Connect and VANTAGE


comment:
Add appropriate noun for BenchMark ULTRA


comment:
instead of red circles, why dont you reduce opacity of the other circles. if we replace the blue line with color specific rectangles (i think we did this in one of beth's courses? if you want me to create the bars, just let me know)


comment:
Good information and the course doesn't drag on.  The only issue I experienced is I looked down to take a note in the very beginning and missed most of the opening vignette as it automatically forwards through the screens.  Wasn't sure what I missed but incorporating an option to click on the image to move the vignette forward may be good to keep the employee engaged throughout. 

Lastly, the first time I tried to connect there was a 'timedout gateway' message.  I closed the browser and tried again and was able to get in with no issues.


comment:
Ctrl-Alt-Del or Windows function key+L will also lock the workstation.


comment:
The file cabinet that we secured the payroll data still has the key in the lock.  We should update the picture or have this as another item to select.


comment:
My version of the course does not allow me to exit the coffee shop after all three areas are reviewed and have a green check mark.


comment:
No comma after "Then" on the left side of the notebook.


comment:
Bold "cobas" on the left side of the notebook


comment:
The second instance of "Panther" needs a (R) in the mechanic's message bubble.


comment:
Again, Panther needs an (R) in the Mechanics's closing message bubble. 

Please also check his "wrong fuel" bubble


comment:
The game appears only on the top center of the screen. The other modules are not doing this, so can you check this? Thanks


comment:
Can we add cobas and roche logos at the bottom of the notebook?


comment:
bold key words on the Introduction/Game goal: 
most powerful fuel
3 weaknesses of each competitor
You need 4 fuels to win the race, one for each competitor. 
Can you add a picture of a fuel bottle near the last sentence?
Can you add a picture of am ingredient cup near the sentence that says " the formula that combines the 3 key..."


comment:
There was a button that would allow you to see the question again. If it is not possible to add this button again, can you write the name of each competitor near the system picture?


comment:
First bullet "The OEM requires that fluid pressure is monitored for the application."


comment:
Remove 2nd bullet under Use Aux Pressure sensor when.


comment:
Last bullet under Use this when... 

broadcast is spelled wrong.

Change the bullet to "The OEM wants to braodcast the pressure over the J1939 Satalink."


comment:
In the title of Do Not Use this feature when - we are missing the word Use.


comment:
In Marine comment for 4th "DO" bullet - change the word alarm to "warn"


comment:
Remove 2nd bullet under "Do not use this when"


comment:
First bullet under "DO" revise to say "The OEM requires that auxiliary fluid pressure is monitored for the application"

Change First bullet under "dont" to say "The OEM does not require that auxiliary fluid pressure is monitored for the application."


comment:
First sentence in the first paragraph add "auxiliary" before the word pressure.


comment:
In the Why Do OEMs want it section "Temperature" needs to be changed to "Pressure"


comment:
3rd bullet under why do OEMs want it change to "Monitor the pressure of an auxiliary fluid or gas."


comment:
Add bullet under why do OEMs want it to say "control the Auxiliary Governor (in Pressure Control Mode)."


comment:
Add to the disclaimer the same sources as in Knowledge Guru:
"Competitive information is from the following sources:... (copy directly all the sources)"


comment:
I know we have limited time, but I would love to have the book section reworked to look more appealing. It is too much text and sentences broken in the middle. Please consider if it is possible to give it an image boost.


comment:
Place the name of the system near each picture.


comment:
After cleaning my browser, I still got a question about Veris wrong, when I chose the correct answers. how can we make sure this will not happen in the final version?


comment:
First bullet change to "Alert the OEM when pressure thresholds have been crossed"

Add bullet (2nd bullet) "Trigger various machine operations by using it as an input for other features like Switched Outputs, Auxiliary Governor, and Fan Clutch Control.  

Can ignore the other ESI comment about adding  a  bullet that describes Aux Governor.


comment:
I have an engine that pumps gas into a tank.  If the pressure of the tank goes too high the engine should derate after five seconds so the pressure can go back down to a preferred level again.  I want operators to have a warning lamp that lets them know when the engine is operating in a derated condition.  I also need the engine to come back to normal operation once the pressure returns to normal.  Can you help me out?


comment:
1.  At the beginning before this scenario starts, the graph grid lines are whited out - this needs fixed. 

2. Add vertical dashed line at the pressure sensor range value of 80 and label this "OEM Specified Pressure Threshold". 

3.  Remove current dashed horizontal line and add a different horizontal line slightly below that corresponds to where the vertical dashed line meets the blue line - this horizontal line should go from the blue line left all the way to the Y axis.  (The blue line can be lowered a little bit to make this more visible).  

3. Add label to the x axis that says "Pressure Sensor Range (PSI)"

4.  Put numbers on the gauge that correspond to the graph.  

5.  X axis labels should start at 0 not at -10.  (If changing this screws up the 80 PSI above - we can change that 80 PSI to something else lower!!!)


comment:
Change the wording to: 

Measure the pressure of a given auxiliary fluid or gas.

High or low pressure of the auxiliary fluid or gas can cause the engine to shut down. 

The OEM pressure value can be used to sound an alarm or light the amber warning lamp or red stop lamp depending on the threshold values. 

The OEM pressure value can be used to show the pressure on a screen display. 

The OEM pressure value can be used to switch gears when the pressure of the trasnmission fluid becomes too low.

The OEM requires the fan to turn ON when the pressure of the auxiliary fluid is too high.


comment:
2nd bullet in the clipboard change to "Ability to derate the engine speed in cases of temperature or pressure faults."


comment:
Use an Auxiliary switch when: 

First bullet change to "The operator needs to shut down the engine immediately."

2nd bullet change to "High temperature or pressure requires the operator to derate the engine speed."


comment:
In the title for Do not use an Aux OEM Switch we are missing the word "use"

bullet should read "There is already a dedicated switch input for a particular features (for example: Manual Input for Fan Clutch Control)."


comment:
3rd bullet under WHy do OEMs want it change to "Allow the OEMs to alert the operator and to tailor machine operations based on the switch input.  This feature can also be used in tandem with other features like Switched Output.


comment:
Final revision to 3rd bullet: 

Should actually be changed to "Alert the operator and/or tailor machine operations based on the switch input. This feature can also be used in tandem with other features like Switched Output."


comment:
The title here should be Industrial HHP not Industrial MR/HD


comment:
This See It In Action is not correct. 

Several edits: 

1.  Need to show the water flowing from the pump into the tank.  (Even a still image is ok)

2.  Need to make sure that when the switch is closed, you cant see the open switch still (looks like the picture has been overlayed onto the previous picture which makes the wording "Engine" blurred.

3.  Remove continue button and add the grey arrows on the bottom right (like in previous courses).  

4.  The wording at first should say "Pump and engine are running.  Note that the switch is OPEN."

5.  Then they can click the grey arrows (described in #3) and the wording should change to "Note that the switch is now CLOSED.  The pump and engine are turned OFF. 

6.  There needs to be a "link" between the engine and the pump.  

7.  If possible, we should add an arrow in the tank that shows that the water level has gone up.


comment:
Last sentence "The Grid Heater hardware may have different configurations depending on the engine platform."


comment:
Same changes as on first page in LECTORA portion for Intake Air Heater (oxford comma and change in last sentence)


comment:
Clipboard: 
change to "Various reasons" like in other courses.  This is a global change. 

First bullet - Remove the comma and just say cold ambient. 

2nd bullet - Longer starter life, since quicker starts require less cranking.

Third bullet - Lower white smoke levels during engine operation in cold ambient conditions.


comment:
Change first paragraph to bullet points: 

*Mandatory and therefore standard on some platforms
*Optional and non-standard on other platforms


comment:
Why do OEMs Want It?

2nd sentence "The intake air heater aids in the combustion process by increasing intake manifold temperature.  This helps to improve engine starting and white smoke conditions."


comment:
2nd bullet should read : "Enable the feature in the calibration.  Please note that this feature may already be enabled in the calibration."


comment:
In the grid heater coils - the red should be on when the Wait to Start lamp is on. 

The wait to start lamp should just be ON and not flashing.


comment:
Add Printout tab at bottom of page (like the 6000 app)


comment:
Classification mark needs to be bold and largefont so that it can be read.


comment:
Test your knowledge.  Correctly classify these 8 documents.


comment:
Change the picture.  (Kimberley to do an update.) removing the green title and adding fake SS#


comment:
THe ISO Building Proposal title needs to be moved to the top of the picture.  Also need to add a footnote:  "This is a fictious example"


comment:
Patricia Jackson memo  (Needs to have fake phone number and title) - Kimberley to change.


comment:
For ESP:  add next to the acrononym  (Electronic Security Perimeter) 

For PSP: add (Physical Security Perimeter)


comment:
In this section, if the person gets the wrong answer, make them go back and click the right answer so that the correct information comes up and re-enforces the  correct activity.


comment:
Add:  ....like clicking on an outside link or attachment from a suspicious email.


comment:
Opening a transport door is a critical error, but not one that would mean you have to remove all trays manually. The only reason to remove all trays manually would be if the instrument will not turn back on or if you have a transportation error that cannot move trays back to the portals.


comment:
This video should be at the top of the list.


comment:
Video should be first video after the global response. Order that we go over in the ops manual: transport, garage/portals, drying oven, staining, coverslipper, curing oven.


comment:
Can we have a picture of the stainer crank when he mentions it?


comment:
1:13  slots 8&9 are not behind other trays, but rather behind the upper left panel and you cannot get to them through the garage access door.


comment:
update course title to "Create Member Momentum"


comment:
can you insert some text above the box telling them what they'll see? like an intro


comment:
I just realized - is the phone on the desk from this view? or no?


comment:
try again feedback - change to say "You didn't gather enough information about the members to make the right recommendation. Click the desk to learn what tools you can use to gather additional details."


comment:
instead of "the members want a quote" say "Think about other ways to gather information to help you make the right offer."


comment:
don't want them to "select a tool to generate a quote" - want them to "gather all the information they need."


comment:
I don't think there should be a > here - I think they have to click the elements and then continue the conversation


comment:
instead of being about creating a quote - this needs to be about offering right benefit based on member cue. Let's talk


comment:
this speech bubble is closer to what should have been on the last screen - then this screen could be like "Great, since you're interested I'll work up a quote."


comment:
I saw this as being unique feedback based on what you gathered - so more "You had a good conversation with Bill and Kim, focused on the benefits of MBP that mattered to them. You also did a good job gathering information from ____, _____, and _____. But you missed an opportunity to learn more from ______. Keep that in mind when you work with other members!"


comment:
replace the photos of the PI and SC with people in darker clothing so they stand out from the white background


comment:
I would suggest placing the numbers in colored boxes to make it more apparent where to click them


comment:
The same thing happened to me.
i have screen shots to prove if you need them


comment:
add "against cobas(r) 8800 System" in

"weaknesses of Procleix(r)TIGRIS against cobas(r) 8800 System in Blood Screening"


comment:
This screen question disappeared too fast and I could not read it. It has not done this the previous times.


comment:
Even after cleaning the browser,the right question on m2000 appeared as incorrect. When i tried again, it appeared already correct. Please check this.


comment:
entered the correct answers but was told it was wrong. retried and worked


comment:
i have managed to reproduce the issue. If you press Start Engine before the fuel container starts to move back to shelf then it does not seem to realize that the 3rd fuel was poured into the tank and then says INCORRECT.


comment:
The disclaimer should say" The statements in this training..." and not "in this guide".


comment:
Competitive sources are form the following sources: 
Beckman Veris Customer Presentation
Laboratory Efficiency Tool (LET)
CAP-TODAY (Automated Molecular Platforms Online Directory)
Procleix® Panther® Brochure
Abbott m2000 RealTime System Website & Brochure
Procleix® Tigris® System Brochure


comment:
All competitor names in all questions and answers should be:
Procleix® Panther® 
Procleix® TIGRIS® 
Abbott m2000
Beckman Veris


comment:
The question about Panther consistently disappears too fast, without any click form my side.


comment:
The comma after "Then," on the first page of the notebook still needs to go. It's unnecessary


comment:
Can we move the provide feedback button on this screen so you can read the title?


comment:
Let's change out the graphic for a collage of the six icons from the main menu. That would be more representative of the whole course.


comment:
Managers needs an "S" at about the :10 mark.


comment:
can the red glow be a bit brighter? right now, it's hard to see. Starts about :26


comment:
throughout, we need to italicize Workers' Comp: The Guide.


comment:
In the TPA popup, we need to add a first sentence that says "A TPA is an organization that processes insurance claims."


comment:
can we move the images up or down? and make the rollovers longer horizontally so they fit below the scenario? Right now, they cover too much of the scenario.


comment:
since we use this image elsewhere, we need a different graphic for Marcus. Can we find one without the safety vest and hard hat please?


comment:
documentation popup, we need to spell out four instead of 4, just before forms.


comment:
root cause popup, remove "An in" in the first sentence since it seems to belong somewhere else.


comment:
We need to add a first sentence "The workers' compensation process unfortunately always begins with an employee injury."


comment:
can we soften the sound behind the audio clips after the opening? it's hard to hear some of the characters. This video looks good!


comment:
we need to change the directions to "roll over" instead of mouse. Sorry if I didn't catch that in the script!


comment:
non-occupational popup: capitalize M in Module 3.


comment:
The next button didn't appear after I scrolled over all 4. I had to scroll over first aid a second time to get it come up.


comment:
on this screen, let's make them full color and move them up to the center of the page.


comment:
the medical report popup doesn't have the right "what" text. Also, the & needs to be an and in the who.


comment:
can we not have the green checks next to the empty boxes? they can just be blank.


comment:
incorrect feedback: italicize the name of the guide and remove the quotes. otherwise it looks great!


comment:
can we take the shading off the 3 columns? I don't think we need it.


comment:
same issue with the guide title. need to remove the "" and italicize it.


comment:
drug testing popup: move obtaining to the last line so "it" isn't orphaned.


comment:
incorrect feedback: we need to make the directions a seperate line and make them blue.


comment:
same edit to the correct feedback re: directions.


comment:
line three make it his or her injury instead of slash. my bad!


comment:
graphic for first question needs to be changed. Can we find a worker without the safety vest and hard hat to use here?


comment:
can we add a work comp manager to the right to answer the questions? Or make the speech bubbles appear from off screen? the employees shouldn't look like they're answering their own questions.


comment:
feedback to the modified role question isn't correct.


comment:
is it possible to have the bolded terms be rollovers in the popup, like the script calls for?  if not, we need to add those terms and definitions and add them to the glossary.


comment:
the guide title needs to be italicized and have the quotes removed.


comment:
the rewind at :18 needs to be after heather's response where she says you can take personal time.


comment:
when she says the wrong thing, can we get a big red "X" with a buzz? So it's clear that was wrong.


comment:
do we have any pictures of Shawn looking upset to use at :47 since she just told him he won't be getting paid?


comment:
Can we add the questions shawn asks to the bottom of the screen? so "Is it possible to take off a few days to allow my knee to heal?" and "Will I still receive a paycheck?" and "Are over the counter medications covered? by workers' comp?"


comment:
I think there is an extra space after "employee" in the first sentence.


comment:
if learners get it wrong, can we show the right order? It could be an image that comes up with the feedback, as I'm assuming the cards can't move on their own.


comment:
if we can't show the right order, if we could just have green checks/red xs in the circles above, that would be helpful.

when wrong, I would also like to have a "try again" button if they want to try a second time.


comment:
this graphic needs the employee and workers comp manager, not just the office.


comment:
can we make this image just a little larger so it's easier to read the headings?


comment:
if they get it wrong, can we have red x/green check to show what was wrong?


comment:
could we slow the bounce on the dollar sign a little? the animation is great, though!


comment:
also, could the dollar stop bouncing when it gets to #4?


comment:
can we make the numbers of the steps larger and red? more like a graphic to add some interest.


comment:
we used this workers comp manager as the HR woman earlier in the course. Can we get a different person here?


comment:
again, make the numbers larger in the steps, like a graphical element.


comment:
"all" in the directions should be lowercase.


comment:
feedback on the last question needs to have the "click next" directions that are in the feedback.


comment:
three instead of 3 in the opening paragraph.


comment:
the little person needs to be red, not orange.


comment:
questions should not be bold in the directions.


comment:
after "Corp recieves..." there is a stray "Follow" in the response box on the left that needs to be removed.


comment:
the incomplete information feedback isn't what's in the script. It should say "You got off to a good start contacting corporate when the reserve request was over $50,000. Corporate also wants to stay informed of any loss of limb/fatalities as well as any time you cannot get information you need from the adjuster."


comment:
spell out six and remove the quotes around the course title. make the title italics instead.


comment:
make guide title italicized and without quotes.


comment:
in the video, the bottom of the file pages at :12 aren't showing up for some reason. It's hard to tell they're paper without that edge.


comment:
when I clicked print certificate, I didn't get the certificate; instead it opened the same page in a popup window, then advanced me to the final screen.


comment:
change the title of the link to "Workers' Compensation: The Guide"


comment:
the provide feedback button from the main screen is visible over the popup.


comment:
The link should open in yet another new window (not in same window resources popup is in)


comment:
Remove these glossary terms, they are from the template. Kristen - if you aren't using the glossary, remove button entirely (they'll make you do this at QA testing)


comment:
Blue directions - add a period at the end


comment:
Need blue click next directions after all 6 have been clicked


comment:
Blue directions in red popup box: Should be "Click the Next arrow above to continue learning about your role." not just Click next to...


comment:
Blue directions after rolling over all: Should be "Click the Next arrow above to continue." (missing above currently)


comment:
Some of the checkboxes are not aligned with text.


comment:
All the definitions fill less than half of the box size. Can the box be smaller?


comment:
The red popup boxes have been stretched so now the rounded corners don't look right - these need to be recreated for the size they are need at because the corners don't stay rounded right when you change dimensions of a rasterized box.


comment:
I gave this edit a few times already, not going to keep entering it after this - but directions for clicking next should always read "Click the Next Arrow above to..." (typically just continue, but I've noticed some that have a little more direction and thats fine.)


comment:
I'm confused at why there are still the rollovers from the previous screen on this screen?


comment:
all report popups - remove space between Who and colon and What and colon


comment:
After all 5 have been clicked, need blue click next directions


comment:
Italic text, last sentence: remove extra space between information and belongs


comment:
The title 'Incident & Response' looks pixelated. Other than that, it looks great!


comment:
in directions: pdf should be PDF (do a find/replace for this in all instances)


comment:
Feedback popup: should not cover the outer gray bounding box of the UI at the bottom


comment:
Not sure why the first line of text breaks at "My". Is the empty space on the right is placeholder of something else?


comment:
Spell out Worker's Comp to Worker's Compensation (red flag claims)


comment:
Need to force learner to roll over both before proceeding. Directions should just be "Roll over each image for additional considerations before filing." then after learner rolls over both, have directions "Click the Next arrow above to continue." and show the next button


comment:
Sorry, Worker's Compensation needs to be spelled out in the paragraph of "Filing the Claim' as well.


comment:
The text in the red flags popup is smaller - should be the same as the intro text on page and drug testing popup


comment:
The X mark has white pixels around it. Let me know if you need a clean one to replace it.


comment:
Remove space between should and colon (right before bullets)


comment:
In interaction: seems like a weird place for the directions. I'd put them below the bottom speech bubble because your eye is already reading down the page


comment:
In interaction: its also weird to me that Colleen keeps disappearing and then "walking" back in. Can't she just stay like Jake does? You could even have Jake's further explanation over her.


comment:
Jake & Colleen are standing far apart making conversation. Should they be closer?


comment:
Spell out Worker's Comp to Worker's Compensation.


comment:
remove extra space between Employee and care (very beginning of first sentence)


comment:
click next directions in red popup - extra space between arrow and to (plus you need to add above per the global edit i put in earlier)


comment:
Since there's nothing on the right side of the table, can it be bigger? I can give you a bigger version if you need.


comment:
First rollover - extra space between recovery and can


comment:
Need click next directions to appear after all have been rolled over


comment:
First sentence: extra space between Cummins and maintains


comment:
#1: Remove extra space after first sentence


comment:
Intro text: Extra spaces before last sentence


comment:
I've never seen the blue directions be the clickable item in a Cummins course. Perhaps replace the directions with just a Continue button


comment:
Each time I continue to another question, the three images all move a few pixels - keep them in the same place for all questions


comment:
"Click here to proceed to the next question." - the link doesn't work on "Click here"


comment:
Question 3 incorrect feedback, first sentence: extra space between of and Cummins


comment:
#3: Remove extra space before last sentence


comment:
Again, haven't ever seen clicking the blue directions. Replace with continue button


comment:
Need to move images up a pixel or two so they aren't overlapping the outer gray bounding box of the UI


comment:
Disable next button until learner gets through all questions


comment:
Move image up and left so it isn't overlapping the outer gray bounding box of the UI


comment:
Remove extra space between 2nd and 3rd sentence


comment:
First question, right answer option: Remove extra space between preliminary and approval


comment:
Am I supposed to be able to read what's on the computer screen?


comment:
Need to have ability to use offline. Would also like ability to print once the audience and topics are chosen. This allows the FAS to have a role/topic customized facilitator guide.


comment:
Would like the ability to print certificate for each learner on the topics trained.


comment:
would like to add a voice over to this slide.


comment:
Need to add print button for certificate. 
Need to add instructions:  Please print a copy of the certificate for your records."  

Want ISO Man to have a "thumbs up"


comment:
Add words from the very first quiz into.. about challenging yourself.


comment:
Remove the callout 'print maintenance logs for each learner.'


comment:
On the bottom, I don't have an option to "Jump the the next subtopic - alarms.' please add.


comment:
On the bottom, there is not an option to 'go to the next subtopic - Reagents.' please add


comment:
Remove the callout to 'Print maintenance logs...'


comment:
In the blue callouts, make sure "Facilitator Note" at the beginning is always bolded, just like "Tip"


comment:
At the bottom, there is not an option to "Go to the next subtopic, Bulk Products." please add


comment:
At the bottom, there is not an option to "Go to the next subtopic, Optimization." please add


comment:
Remove the callout "Print maintenance logs..."


comment:
Make sure the question and answer text is consistently not bolded. Right now on this screen, some of the questions and answers are bold and some aren't. Make sure all assessment question screens follow convention, too.


comment:
At the bottom, there is not an option to "Go to the next subtopic, Reporting." please add


comment:
Remove the "print maintenance logs..." callout.


comment:
At the bottom, there is not an option to "Go to the next subtopic, Labels." please add


comment:
At the bottom, there is not an option to "Go to the next subtopic, Inventory Management." please add


comment:
Please highlight the text fragment "going to inventory icon..." under "Use the Inventory Management System." This seems to me like something they should look at, since it is not written consistently w the rest of the information.


comment:
When I click the "Maintenance" topic, I get a little popup text that says "Error loading page" so I cannot review the maintenance section.


comment:
At the bottom, there is not an option to "Go to the next subtopic, Component Issues." please add


comment:
Please remove the callout "Print Maintenance logs.."


comment:
At the bottom, there is not an option to "Go to the next subtopic, Label Issues." please add


comment:
At the bottom, there is not an option to "Go to the next subtopic, Software Issues." please add


comment:
At the bottom, there is not an option to "Go to the next subtopic, Contamination Issues." please add


comment:
In the learning path icons, some descriptions use the word "and" and some use the ampersand. Can we standardize to one or the other? I'd suggest "and".


comment:
control cassettes:
Contains four separate mini racks. Each mini rack contains a maximum of four vials of the controls for the specific assays.
Positive and negative controls, with one of each used for each reagent cassette.
Empty control cassettes are unloaded using the software.
Load control cassettes with the beveled corner on the front side with the barcode facing you.
Cassettes are loaded in the reagent drawer.
Stored in refrigerated reagent storage.
It is possible to load up to 8 control racks in the refrigerated reagent storage.
The refrigerated reagent storage has a maximum capacity of 16 control/reagent cassettes.


comment:
Why do we lock the modules on this screen when the drop down menu is completely open and learners can skip right to the next module? I think we should hide the drop down menu here.


comment:
Love the video! Sometimes the volume levels go up and down a bit. Can we make more consistent?


comment:
"submit" and "next" are always capitalized


comment:
The gray background in the animation is too dark. Hard to see the text. Can we lighten it up?


comment:
Can we make the report files a different color than gray? That's a lot of gray on this screen. I know, I know...it's Cummins. :) Just thought I'd ask.


comment:
What is the capitalization rule for Cummins Lectora courses? Shouldn't submit be capitalized? Please check.


comment:
This screen is jam packed with text and boxes. Can we put the Martin scenario in a pop up report folder. They click the folder to read the scenario and then return to the activity? That way you have a lot more screen real estate to work with. If you do that, you can make the Fact and Contacts area much bigger.


comment:
Can we make the reports something other than gray?


comment:
I'm curious, we don't force the learner to get any of the activities right before we move them along. Was that a Cummins decision?


comment:
After completing Mod 4, I clicked next as the directions said, to navigate to the course map and I saw that I had completed 4 modules, so I get that I'm supposed to click the next module "Manage Costs". BUT...when I am on the course map and click the back button, it takes me all the way back to the first screen of the course with the Intro video. I'm wondering if we need to remove the back button from this screen or do something in the code so that when I click back from here, it actually takes me back to the previous screen I was on in the course.


comment:
If you decide to change the other activity similar to this one by putting the scenario in a pop up folder, then do so with this one and make the piggy bank images bigger. I love this activity!


comment:
Love this decision tree interaction!!! Is there any way to get the full decision tree as a PDF resource and then tell learners for a full copy, go to Resources tab?


comment:
Same question about getting full image of decision tree as PDF. Combine both into one PDF?


comment:
First sentence: I'd recommend adding a comma after "Systems" here.


comment:
Response for the Final Question on the page: Is there an extra space between "by" and "the" in the first sentence?


comment:
Fourth Question Down: Should "availability" be "ability" here?


comment:
Fifth Question Down: Change "ready to use" to "ready-to-use".


comment:
First Character (Procleix TIGRIS): When I get through the first round of questions with this guy and get the green arrow on him, if I click him once, the arrow disappears. If I refresh though, the arrow returns.


comment:
All characters: If I click and go into one of the characters but don't complete the round of questions with that character and just click menu instead, I still get a green arrow that shows I have finished with that character.


comment:
Middle Sentence in the Speech Bubble: There appears to be an extra space after the R ball in "TaqMan".


comment:
Final Question Response, Final Sentence: Add comma after "reload".


comment:
Final Question, Final Sentence: Should "consumables" be "consumable"?


comment:
Content window for Customer #5: Should COBAS be in all caps here?  Not sure.


comment:
Content window for Customer #6: Same comment as above re: COBAS being in all caps. I'm guessing it's supposed to be, but wanted to flag it just in case.


comment:
Picky edit, but I think the Continue button should be more centered. Select both the tan rectangle and the continue button and then go to "Align" and I believe "Center vertically" .


comment:
The disabled state on the last button is a different font size and it's still centered. Should probably make it consistent with the "Normal" state.


comment:
The customer graphic is covering up the logo. Is that intentional? If so, I would put a white rectangle behind him so the entire logo is covered up. Right now, I can still see the last part of "answers" from the logo peeking out.


comment:
I think your feedback box needs to be more centered over the customer. It's a little too far to the left. Again, picky edit--this is probably a nice-to-have.


comment:
Menu, Resources, and Exit are disabled on this screen (after I get the correct answer--did not test prior to getting the answer right). Is that intentional?  NOTE: You may need to go to the Master slide and make hotspots over these buttons on the main master. Sometimes if the actual graphic on the master has a trigger, it doesn't work right --at least that's been my experience.


comment:
I think that your speech bubble up top could be formatted better. Check to make sure there's not an extra hard return after "System"--if so, remove it so the font shifts to the middle of the talk bubble. If not, you may want to make the bubble a tiny bit taller--sometimes that helps with the font sizing.


comment:
Do you want the learner to be able to click a customer they've already visited? I just completed Customers 1 and 2, and both are still active. When I clicked Customer 1, his checkmark disappeared.


comment:
Same comment for Customer 3's talk bubble. I would make sure there's not an extra hard return after the last sentence. Also, make sure that the text is aligned to be in the middle of the talk bubble and not top-aligned.


comment:
When you click the s 201 option, the words "Try again" in the feedback box should be Imago Pro Medium. They may be Imago Pro Book bold, which doesn't show up when you view it in the browser for some reason.


comment:
Correct answer--I feel like the number "2" at the beginning of the second sentence should be spelled out--I don't think it's ever grammatically OK to start a sentence with an ordinal number. I would check with Nancy on that.


comment:
There still seem to be some issues with the "down" states on these buttons. If there are any states other than "Normal" and "Visited", I would just delete them.


comment:
I think that on this question page, I would try to reduce the width of the tan feedback box (move the left edge over) so that there is some space between the end of the question bubbles and the beginning of the feedback box. I would also reduce the width/height of the feedback talk bubble since you have a lot more room for text in there and the question bubbles are really packed. Again--This is not a really critical edit; I think it would just make the screen look less "full".


comment:
The customer shoudl be lined up with the bottom of the tan rectangle. He's kind of floating several pixels above right now.


comment:
Incorrect FB box for first option: I think  "their" should be "his".


comment:
Disabled state on last button has centered text instead of left-justified.


comment:
I would delete any states on the question buttons besides "Normal" and "Visited". Also, you may want to select all the buttons and then go up to Align and choose "Distribute evenly vertically"--basically, it will help get the same amount of space between all the bubbles. Not critical.


comment:
customer should be moved down slightly in the tan rectangle. May want to check this on all the customers with tan feedback windows.


comment:
Check the disabled state on the buttons to make sure the font size and alignment matches the "normal" state.


comment:
When COBAS is all capped, should it be bolded?  Not sure...but none of these are bold if it should be.


comment:
The bottom of the cusotmer graphic should line up with the bottom of the tan rectangle--the customer is a tad too high right now.


comment:
Check the disabled state on these buttons to make sure font size and alignment matches the normal state.


comment:
Should the text at the top change after they've completed all the customers...or should there be a Summary screen or something they see after they've completed all the customers? Right now, there's no indication that they are done (other than the green checks.)


comment:
Once you "reclick" a customer you've already completed, you can't get the checkmark to come back again.


comment:
the middle question mentions the utility channel in the answer, but not in the question ... the answer doesn't match. Is this perhaps the wrong question?


comment:
the last sentence in the last answer does not make sense .. please check.


comment:
last line of answer to the first question looks cut off at the bottom.


comment:
second answer cuts off in the middle of a sentence ... is there something missing here?


comment:
i wanted to check other answers, so i hit menu when the continue button was up and it didn't work .. should it?


comment:
should be Click each one, not click on .. global.


comment:
looks like his talk bubble is overlapping the green swoop -- need more room between them.


comment:
when i hit menu after the last customer was complete, the check mark on the last customer disappeared.


comment:
Feedback for cobas s 201 choice: Change "1500" to 1,500.


comment:
Second Question, First Sentence: I believe "on-time" should be "on time" in this instance.


comment:
Suggestion for this screen on all of the competitors: Change "this customer" at the end of the sentences to "him" or "her" depending on what gender the customer is. Since "this customer" is at the beginning of the sentence, saying it at the end like this seems repetitive.


comment:
First question: the "m" in "m2000" should be italicized if possible.


comment:
First question: The "m" in "Realtime" should be italicized here as well.


comment:
All questions on this page: Sorry about this. I just realized that all of the m's in "Realtime" should be italicized on these questions.


comment:
First question, response: The tense seems to be off in this one. Suggest this for the last sentence: "If we could continuously load and did not have to batch, we would be able to complete our weekly testing quickly."


comment:
Speech Bubble: Recommend making "30 tests/day" into "30 tests per day".


comment:
Final Answer, Feedback: Suggest: "No. Although the customer would benefit from increased 'work-away' time and pre-analytics and a conveying system would save labor, the lab is not ready to implement them yet."


comment:
- define breakpoint speed rated speed separately in this example 
- the "define it" and "see it in action" pages do not "explain" how the feature works. 
- breakpoint speed, droop and isoch speed is not defined well
- the explore it page in the feature finder should really be in the course too
can you modify the example to modify only one feature at at time, alt droop, alt breakpoint and alt isoc speed or allow a box modify each portion of the modifiable


comment:
I just noticed that the matching is left to right.  Can we mix it up a bit?


comment:
Need to change the definition that pops up around the conference rooms.  "....conference and meeting rooms are considered public space only in the public wing."


comment:
Need a statement.  Check policy before moving forward.  (On this page, you cannot move forward without clicking the policy.)


comment:
I'm not a fan of having the first sentence end with a colon (sounds like by the end of the module you'll be able to click next). Suggest changing to "By the end of this module, you'll be able to complete all the tasks below."


comment:
Add - Perform PM's with a Mentor...for the part that says Prework for Install, Troubleshooting and Repair Training.  Also remove word troubleshooting. We decided to call it Install and Repair Training.


comment:
Can't get back to the definition to review after i got the wrong answer for drag & drop.


comment:
Remove the mention of reviewing the guest issue alerts process and ppt. slide showing the steps.  Previous mention that this is the S/DL's responsibility is enough.


comment:
also under control cassettes include that each mini rack has an RFID label.


comment:
last 2 bullet points under reagents
 It is possible to load up to 12 reagent racks in the refrigerated reagent storage. 
The refrigerated reagent storage has a maximum capacity of 16 control/reagent cassettes.


comment:
Show a cobas® omni Processing Plate. Explain:
It is a deepwell plate used for preparing up to 48 samples and controls.
Plate is transferred from the transfer module to the processing module after pipetting of samples and controls is complete.
After sample preparation, the eluate is transferred from the processing plate to the amplification plate.
Plate is disposed of in solid waste container
8 processing plates can be loaded per consumable drawer.
Never touch the wells of the processing plates to avoid contamination.
Load with the beveled corner facing front left and the barcode facing towards you.


comment:
amplification plate: take out bullet point "load in drawer"
MGP: take out bullet point "load in drawer"


comment:
Thermometer chart did not work and then could not see the next page after clicking all three temps


comment:
Rewrite the first sentence to be like My OEM requires machine hydraulics


comment:
The OEM temp input can allow the ecm TO take action.


comment:
1. fan speed is too low, and doesnt spin concentric
2. Why would you turn on a fan if the pressure is too high?
3. Modify the wording to really explain what is happening, pressure increases, voltage increases. 
4. Dotted line should be in the pressure not on the voltage


comment:
Formatting of this page should be modified so it does not look like another question page


comment:
1. For the machine when the "OEM switch" is turned on
2. Get rid of "it" and put in OEM Switch. The second sentence does not give a good idea of how a derate is enabled using the OEM switch.
3. Should we simplify it to say it can cause a lamp, derate and a shutdown, and then explain it?


comment:
1. Graphic for the float switch does not work properly on second run of the see it in action
2. More text should be shown on the screen to explain what is happening. Is the pump connected to the engine? Can we use real engine graphics and pump images and flow going into the tank. The tank does not have an output. The pump has no supply to it.


comment:
This question does not make much sense at all.  We need some work on making a better customer help


comment:
1. Why is the -40 bold and the others arent
can we change the cal of the grid heater timer to be round numbers?
the slide is really busy,  how much is really useful? 
2. Can we come up with a way to explain the feature better? Can we add some sequencing?


comment:
1. Can we come up with a better question to ask this, can we put ambient temperature in the question? "We could certainly give it a try" is very weak wording and should not be in an answer


comment:
Can we rewrite the second paragraph. "when you want to individually control the engines you could turn the switch off" Or get rid of the second paragraph and mention the switching ability in the first paragraph.


comment:
1. If THE mus switch&
2. Remove the boxes from around the engine
3. Should we leave the throttle lever at the current position for both? That way it shows that the primary takes control?


comment:
MUS sends a speed command not a throttle command to the secondary ECM. The throttle input is sent to the primary ECM and that ecm sends a message to the secondary ecm to control speed.


comment:
1. Can you provide the specs: for the transmission supplied sensors?
2. Why cant it be done using OEM inputs?


comment:
1. This one needs to say its a follow on question
2. The answers dont make a lot of sense, we need some work on it.


comment:
Last question "Would you benefit... conveying and pre-analytics systems in future??"  remove one of the question marks.


comment:
Found the wording of the question for the ease dropping scenario a bit confusing.


comment:
after selecting cobas 4800 system. gives this is correct. However you can no longer click on any other solution to read what it says. 
This is possible on the s201 customer.


comment:
In 1st sentence replace comma with dash -


comment:
Change:
...but only 4 of them are the best fit for these systems.


comment:
Delete "for" in last senstence.
... my staff must stay overtime


comment:
Change MPX v2.0 to: the cobas(R) TaqScreen MOX Test v2.0


comment:
Add System after Panther in short customer profile (3rd from left)


comment:
Change:
We run the Procleix(R) Ultrio Elite(R) Assay... (delete s at tend of assays).


comment:
In the s 201 pop-up window, change to:
... customer tests 350 donations per day.


comment:
2nd probing question, change to:
... every 90 minutes thereafter?


comment:
Change Abbott m2000 user (woman with dark curly hair) to:
...200 tests per day.


comment:
Change 4800 response to:
The cobas(R) 4800 system doesn't quite have throughput in 8 hours to meet this customer's needs.


comment:
Change 1 st response to:
My first results are only available after about 5.5 hours.


comment:
Change 2nd response:
... since we can't perform more than one test per run.


comment:
Response to 5th question:
Delete comma after hospital


comment:
The second bullet down says 96 results every 30 minutes (which is true for an 8800, but this customer is optimal for 2 6800s).  Please change to "96 results every 90 minutes thereafter".


comment:
Fifth question:
add comma after Utility Channel


comment:
Change CAP-CTM response:
... the customer would benefit from a higher throughput system.


comment:
Change 4800 response:... the customer would benefit from a higher throughput system.


comment:
Change 8800 response:
... enough volume to benefit from a...


comment:
Change blond customer's profile:
...and I am running all 4 viral load assays from the launch menu. Delete: and expansion menu.


comment:
From detailed customer profile delete last 2 sentences about 4800.


comment:
4800 response:
Not quite. Though the cobas(R) 4800 system would meet the customer's throughput needs, they are happy with their current system. Try again.


comment:
Replace "Maximum" in second option with "increased" or "more" or something like that.


comment:
Add "system" after "Abbott m2000 RealTime"


comment:
Since both cobas 4800 and COBAS AmpliPrep/COBAS TaqMan are correct responses, all choices must still be clickable if cobas 4800 was chosen first


comment:
Rewrite first sentence "Applications that require a lot of power to drive a single load, like trains, may use several smaller engines to power the machine instead of one larger engine."


comment:
If the operator wants to individually control the engines, he or she can switch OFF the Multiple Unit Synchronization (MUS) ON/OFF Switch.


comment:
In title of each page of this section as well as in the red header/at the beginning of the course - this feature should be called: 

Multiple Unit Synchronization (MUS): 

-instead of just Multiple Unit Synchronization -


comment:
See changes to screen in Lectora - same changes apply here


comment:
Add the following as the second bullet point: 

"dimensional constraints on the machine may prohibit use of a large engine"


comment:
Change text to: 
The wiring requirements for configuring this feature can be found in the AEBs. There may be several features that must be disabled when MUS is used; please refer to the AEBs for further information.


comment:
Change bullet point items to: 

- Use two smaller engines instead of one large engine in this application.

- Use one J1939 backbone to connect two engines together. Enable the MUS feature and a unique source address will be assigned to each of the two engines.

- Three MUS inputs, an ON/OFF switch, and a validation switch must be wired to the appropriate pins of the OEM connector.

- When the wheels and header are to be controlled separately, the operator should deactivate the MUS ON/OFF switch so the two engines can run individually with their respective throttle inputs.

- When the machine should operate with a single source of power, the operator should activate the MUS ON/OFF switch to control two engines at the same speed.


comment:
If the MUS switch is OFF, both engines operate independently. If the MUS switch is ON, the Primary engine takes control and makes the Secondary engine operate with the throttle command from the Primary engine.


comment:
Next button is missing from the top right corner


comment:
Joan left the key in the lock of her cabinet, not much security when she is gone


comment:
Feedback should say - That stack of boxes was too high and too heavy. You should never obstruct your view or carry such a heavy load.


comment:
Should say - Storing the boxes under the reception desk for now means you've just created a trip hazard and you would also be moving the load twice instead of once. Carrying all the boxes at once would create a load that is both too tall and too heavy.


comment:
The boxes shouldn't be labeled.  Typically the contents contain a variety of items all within the same box.


comment:
There are not cut out handles on the boxes.


comment:
These boxes are actually really heavy.  Feedback should say something like, who would have thought shampoo could be that heavy.  Not only that, the box was an awkward shape as well.  Why did I try to do that alone?


comment:
Option 2, should say ask someone to help you move it or break the load into smaller more manageable loads if someone isn't available to help.


comment:
Should say - If you are unsure of the size or weight of a box, always ask for help or break the load into smaller, lighter loads.


comment:
Option 3 - Move the boxes myself (remove one at a time)


comment:
Not all salons have a cart.  Should say - If you have a cart, use it.  If not, break the load into smaller, more manageable loads.


comment:
Not all salons have carts - should say the boxes are now in the back room.  Where should I put them now? Also, boxes are typically unpacked before they are put directly onto the shelf.


comment:
Another important factor here is that items that are accessed more often are to be stored between knee and shoulder height.  For example, the color tubes are light, but they are accessed daily so we wouldn't want a stylist climbing the ladder multiple times per day to get a color tube.  It might be important to "unpack" the boxes so the user understands that just because the box is only 5 lbs, doesn't necessary mean it will go on the top shelf. Five pounds of toilet paper or 5 pounds of color tubes would be stored differently.


comment:
This is also about proper weight distribution (to protect our stylists), not just about dropping the box. Should focus more on the stylist angle.


comment:
More about our stylist safety, not as worried about damaging items in the box.


comment:
Image 2 - feet should be shoulder width apart. This looks more like the one foot forward stance.


comment:
Image 2 - appears that the stylist is "reaching". Let's show her feet by the box.


comment:
Most boxes will be unpacked prior to putting them on the shelf. Also, keep in mind regularly accessed items should be stored between knee and should height. Lets rework this a bit. Top shelf should have a box labeled "paperwork" or something light like toilet paper. I am assuming the bottom shelf is on the floor level - should probably show the floor so user understands this shelf is for heavy and not often used items (to avoid bending). This product could be extra liter bottles of shampoo/conditioner. Second shelf could be for color items (color tubes, color brushes, foil, color bowls).


comment:
Everyday use items between knee and shoulder height (vs waist height).


comment:
We will want to add the piece in here about the evaluation again.  Similar to what you did for Slips and Falls.


comment:
The first sentence of this quote is very long and not easy to read the first time thru.  I worry about english as a second language readers.  Especially the "right the first time" - I think this means that HR will be able to support the business correctly the first time they try?


comment:
The video did not start immediately the fist time.  Once I clicked on the "stop" button, then the Start button, it began.  When I tried it again, it launched immediately.


comment:
change "evaluating them against the Core Values and desired personality traits" to Evaluating them agains Cummins Core Values and Cummins Personality. 

Change "do you know what the personality traits are" to "do you know what the Cummins Personality is?"


comment:
Should it be made clear that there is ONE CMI Functional HR goal tree? Some people may also see a business HR goal tree.


comment:
I think these are a little too abbreviated compated to the Back to Basics "handbook".  Especially Catalyst to Create Excellent Leaders.  I don't think this description adequately states that Leaders are accountable for talent management w/ HR as enablers.


comment:
I also think the examples in the handbook are helpful - maybe these are coming later in the course?


comment:
This is the text I am referring to from the handbook (which I prefer):
Leverage Common Processes
§ Successfully Leveraging Common Processes is foundational to Human Resources ability to meet the expectations of the business and drive continuous improvement in the cost and quality of the services provided. Common processes also enable the fluid movement of individual employees across businesses, geographies and functions.


comment:
Catalyst to Create Excellent Leaders
§ At Cummins, leadership is accountable for talent management. The Human Resources function is accountable to support leadership in this capacity, enabling their success. The employee is also responsible to be an active participant in their own developmen


comment:
Retain Talent Throughout the Cycle
§ Due to Cummins cyclical nature, the Company must develop and employ specific strategies to minimize the effects of cyclicality on both the employee and the business. Human Resources is responsible to aid the business in defining a ring of defense approach in cyclical businesses to protect its critical skill base during downturns. Protecting core talent also demands that HR professionals throughout the function engage with their business partners to assess the implications of human capital on strategic choices.


comment:
It isn't clear why some ABO's are lined up with certain Segments on the graphic.  It would be helpful to explain that each Segment Leader has responsibility for their business segment AND a regional ABO. 
You could see how the Global OnBoarding materials represent this concept so that it is consistently explained.  Hopefully this isn't a new concept to those employees who have been thru OnBoarding, but its always good to repeat since they get a LOT of new information in their first week.


comment:
Not sure new employees will know what a "merit data set" is ... can this be more generic.  Something like "I just got your note .... The merit recommendations have already been entered into the system and are no longer available for update through the system."


comment:
I am not sure about using a RIF as an example, especially for new HR employees.  I will defer to Faye's judgment - perhaps this is an example already used in the classroom version.


comment:
Add "Cummins Connect" to the list of resources


comment:
Rephrase so we don't mention chiropractor.


comment:
Speech bubble, second sentence: Add "the" between "run" and "Procleix".


comment:
The cobas 4800 System and Cobas Ampliprep (etc) System boxes are not working for me. I click and nothing pops up.


comment:
It looks like in the dropdown menu (Before you get to this page) the Assessment questions are listed in the dropdown navigation.  Can we remove these?  I dont think that they appeared in other courses and ideally they shouldnt.


comment:
Correct answer:  "You're right.  This could be possible but more information (such as whether sensors are already installed and what their specifications are) may be needed.  Cummins will interface with transmission systems and while this typically can be done with OEM inputs - we will need the specifications to ensure that the sensors are compatible with the ECM."

Wrong answer:  "Not quite.  This could be possible but more information (such as whether sensors are already installed and what their specifications are) may be needed.  Cummins will interface with transmission systems and while this typically can be done with OEM inputs - we will need the specifications to ensure that the sensors are compatible with the ECM."


comment:
Correct answer:  "You're right!  OEM Temperature, OEM Pressure, and OEM switch sensors can be installed to monitor the hydraulic systems which in turn can be used to derate or shutdown the engine if the sensor values go past a pre-determined threshold."

Incorrect Answer:  "Not quite.  OEM Temperature, OEM Pressure, and OEM switch sensors can be installed to monitor the hydraulic systems which in turn can be used to derate or shutdown the engine if the sensor values go past a pre-determined threshold."

Note: First answer needs changed to "You can use the OEM Temperature, OEM Pressure, or OEM Switch inputs to monitor the hydraulic systems."


comment:
Robert to check on the answers to this question - may have to check with Sreeja?


comment:
When you click NTC then the "Correct" box pops up even though you havent clicked next.


comment:
No Correct/Incorrect box shows up when you click next on this page


comment:
Question should read "On Industrial Off-Highway engines, the Alternate Droop feature is typically used:"


comment:
Question 4 doesnt give you immediate feedback when you click next.


comment:
Didn't give feedback for question #5 when you click next.


comment:
Reword this question to: 

"A discrete-output type pressure sensor can be used as an OEM Pressure input to detect a hydraulic pressure threshold on the OEM's application."


comment:
I had addressed each question and had a green checkmark on each 'problem area', when I clicked next it routed me to answer a question I had already previously answered


comment:
There are two correct option "Close her computer and stop working" and "Use a privacy screen so others can't see what she is working on" and the remaining two are wrong


comment:
In MM, we need to swap the pictures for pages 7 & 8. The four step demo should be the image of the three products.


comment:
can back, home, and menu callouts have a border around them? the white on the tan doesn't stand out that much.


comment:
Could we remove the version sub title from the graphic? I'm sure that will be gone in the final version they publish.


comment:
let's remove the bold on the answer options on this page.


comment:
diabetes management system needs to be lower case in the initial description.


comment:
diabetes management system needs to be lowercase on the initial introduction.


comment:
No bold on the answer options. Also on response 2 and 4, we need the "the" before Accu-Chek Connect DMS.


comment:
try again feedback - no need to bold wireless.


comment:
We need to remove the Next arrow here and instead tell them they've completed the activity when they finish this page.


comment:
the y in activity looks like it is cut off in the feedback box.


comment:
Accu-Chek is split in the navigation and respond to objections buttons.


comment:
I got the try again feedback and got re-directed to the meter screen. I should have just gotten to move onto the meter screen.


comment:
remove (R) from the system comparison tool button


comment:
Accu-Chek is split in the customer segment button


comment:
remove bold on the rollover for Michelle


comment:
In the first paragraph after you use the word specifications should you say (specs).  You use the word specs in the next paragraph but haven't defined it.


comment:
Please say "Susan has multiple sclerosis"


comment:
Do we want to use the terms case and case worker?  I'd like to consider options.


comment:
I'd like to be consistent with using specifications or specs---I think probably specs.


comment:
Can we include a second picture that is more of a close up?  Or maybe just the close up?  I feel like I can't really see the porch very well.


comment:
could "activity round" be "scenario?"  Activity round sounds awkward to me.


comment:
I wonder if we should say that Jerome had a stroke 1.5 years ago...the description of him sounds pretty stable and if the stroke was really recent, that wouldn't be the case


comment:
We need to let them know that more than one answer can be selected.  And when one of the right answers is selected, the responses needs to be something about yes, but what else?


comment:
Yes--I think the student needs to understand how high the deck is off the ground---which is why the  ramp needs to be this long (to maintain the 1:12 slope)


comment:
If we capitalized the guide name in the text, we should probably capitalize it in the heading, even if the heading is supposed to be sentence case. Or if we're sticking with sentence case "System" should probably be lower-case, too.


comment:
Definitely not "case worker".  That is misleading. Instead of "Susan's Case Worker", I think it should be "Susan's Home Modifications Evaluator".  We can discuss "case", though.


comment:
Also:  My math doesn't compute!  I will need to update the measurements to make it add up.


comment:
Last sentence, "You will now hear..." doesn't make sense in this context. Maybe "Click to read each patient's story about how this..."


comment:
"Congratulations, you've completed the activity!" appears when I first enter.


comment:
Ok, I thought the text was just wrong, but I actually can't do the activity because it thinks I'm done with it. Cleared cache and also checked in another browser with same results. I assume even if they've done it, we wouldn't want to prevent them from doing it again if they want.


comment:
Should we update the article title to be "Identify the Decision Maker" instead of "Find the Target"?


comment:
First sentence "select study" should be "select the study"


comment:
I don't have a close up picture, unfortunately.


comment:
I think it is confusing to say "Click the Done or Next" when only the Next button appears. I'd stick with whatever is on the phone we're actually demo-ing.


comment:
Last "click the patient to continue" the "Great! Thanks..." text flashed and then disappeared so I ended up with just the image of the patient and nothing else on-screen.


comment:
At 100% zoom and no add'l toolbars open, I have to scroll down to see the text. By the time I scroll down or back up the image has auto-advanced and I missed something. Do we have to auto-scroll, since we tell them to scroll?


comment:
Bolding the buttons/fields they touch would keep us consistent with the system demos and navigation vignette and make the instructions easier to use.


comment:
Due to my errors...This is what I would like this slide to read:
1: THE PORCH   Susan's concrete porch is 5 feet wide by 4 feet deep by 14 inches high
2: THE THRESHOLD  The threshold is 16 inches above grade and 2 inches above the concrete porch.  It is 1" high and non-beveled
3:  THE STEP  There is 1 7" high by 12" deep concrete step in front of the 14" high concrete porch
4:  THE PATH  The concrete walk is 3'6" wide and angled away from the house toward the driveway.  There is a garden between the walk and the house
5:  THE DRIVEWAY  The blacktop driveway is 21 feet 10 inches from the right door frame to the driveway


comment:
I have uploaded an updated recommendations page with corrected dimensions


comment:
I got positive feedback for the first thing I did right, but not for the second. We should either always give positive feedback or always just move forward when they get it right.


comment:
"Why" for the "countersink ramp": Countersinking the ramp below grade makes the transition from ramp to concrete landing smooth


comment:
Ok, I see that the phone does have both Done and Next. I still think we should just pick one.


comment:
Features and benefits PDF edit (sorry, they found it in the FG, so it is a ripple effect).
Under Accu-Chek Connect Online section, last row starts "Data accessible for any PC...". Change to "Data accessible from any PC"


comment:
I agree, use "had" instead of "suffered".


comment:
The side door picture is too dark.  Can it be brightened?


comment:
The demo storm door should be "correct" as the recommendation is to widen entrance to 36", which will include removing both of the existing doors and replacing with new ones


comment:
"remove existing entry door" is correct, as the recommendation to widen the entry door will require removal of the existing door.


comment:
"Demo the threshold" is sort of a trick answer...The existing door should be demo'd including the frame and threshold will be a part of that.  The new door will have a beveled "ADA" Threshold included with the door frame.  So maybe it should be counted as a correct response, but with an explanation that this should be included in the demo spec for the door and frame.


comment:
When a correct response is selected, I would like for a response to say something like: "that's right, the existing door and frame needs to be removed in order for a widened entry door to be installed"


comment:
I think the photos need the buttons like the "see it" case has.  I will upload a photo with the desired areas that need buttons.


comment:
Also-we need to include the "existing" drawing in the "file".  I will upload the existing drawing with enlarged dimensions


comment:
While in the "write the spec" tab, is there a way for the learner to go back to the "review the case" tab to remind themselves of any details?


comment:
The first sentence does not read or flow well


comment:
The math is wrong when I look at it. Also the map is hard to read on the screen, and loses detail when enlarged


comment:
The verbiage of case manager is confusing


comment:
The recourse tab, I could not find. A lot of healthcare providers will need specific case examples/bids to see all the little extras (seeding, broom finish etc)


comment:
The photo is dark, and does not give enough visual detail ( number2)


comment:
for the questions here "which should be taken into consideration?", The correct answers should be: 
The existing deck structure
The proximity to the parking
How much space is needed...
Access to the deck for ambulators
How the ramp might alter the yard...

but, when I select these responses (or any combination of responses I think...), I am told "incorrect" and I'm unable to go on


comment:
A reference packet/website that gives properly written specs would help


comment:
Case examples of common home mods, and excepted general specs would help


comment:
Joan just left her workstation for a meeting. What should she have done to secure her area? 

Click on any problems you see. 
Very good! 

 

What other problems do you see? 

When completing the course, it did not end for me, just repeated again and again.


comment:
End the conversation and close the laptop. 
???
there was no conversation, the guy made a comment...


comment:
Whos Around:
I thought the flow of the questions of answer felt a bit jumbled at times.  Next, people doing potentially sensitive work in coffee shops or open areas should find a focus room or a cubical if at all possible.  I think they touched on a little bit about awareness but I think more content is needed the length is not near enough or maybe more modules are needed in addition to these two,  More scenarios would be a good idea in my mind.
I think this a good start, just more.  And how about some sound?  I don't watch silent movies - How will these keep the users interest in the end?  When the user answers correctly, play a little upbeat tune.  If they do not answer correctly - play a different tune, remind them this is important and to please try again - again with maybe a voice.  (http://www.youtube.com/watch?v=HP8sofAN4xc) wah wah wah.  This is an example if they wouldn't get it correct.  And a victory tune when they did get it right!
I hope this helps. JMK


comment:
Protect the Workstation:   I thought this was good; but need a little bit more detail.  First, most people do not put passwords on the wall.  Most of them are under keyboards which has been my experience.    Next, she put the Payroll document up but appear to have left the key in the file cabinet.  But she left the key in the cabinet.  So, why only partially secure a document when someone still has the ability to open the file cabinets draw to access the document. I hope this helps!  JMK


comment:
I don't think case worker is the term we want.  We need to discuss/decide what term to use.


comment:
Can incorrect responses have specific comments (specific to the incorrect choice?)


comment:
I'm wondering about the feedback provided for incorrect responses again.  For example, if a learner selects "countersink the ramp", the response should say "the bottom of the ramp will transition onto existing sidewalk, so the ramp cannot be countersunk"


comment:
for the second response/choice, I would like the answer to read: "36" fiberglass door with wood core and window, include the manufacturer's make and model number)


comment:
For choice 1 (storm door opens away from the ramp), I would like it to read "Storm door opens away from the ramp (right hand outswing)"

For choice 3 (storm door opens toward ramp), I would like it to read "Storm door opens toward ramp (left hand outswing)"


comment:
We need the existing deck drawing as well in the review tab


comment:
When I clicked on the guy in the blue plaid shirt with his laptop opened up to cummins.com. I hit the first response, which was the wrong one and then was taken to the explanation screen but it was talking about Sophie being overheard on the phone?  It didn't seem to be navigating to the proper explanation


comment:
In the introductory screen to the course there are several text screens that appear and then go away after a few seconds.  Can you have it so that a user has to click on it in order to see the next text box. I'm worried that for slow readers, especially if English is not first language, these screens move to fast for them to read and keep up.


comment:
Great that this is short and straight to the point! Thought it was very clear.


comment:
You can enter feedback using the provide feedback tool on any screen in the course. Please make sure your edits are clear. Thanks!


comment:
I thought it flowed better this time...might have been because I was using VPN the last time I reviewed the training.


comment:
In this training and the previous one, the material states to click the next arrow, however, clicking the arrow takes you back through the previous info.  I think you want to say click the word NEXT.


comment:
Access to the deck for ambulators should be correct


comment:
This a good module . Short but hard hitting


comment:
When learner initially hits submit and the pop up window appears, submit button is not hidden.


comment:
Does the next button need to be hidden initially until learner clicks on Matt to learn more about his experience?


comment:
tried the first one and it would not advance.  Even after I corrected all the workstation items and it told me to hit Next and go to the next screen I was in an endless loop of the locking of the document in the file cabinet no matter what I did.


comment:
It's very good. Just one suggestion, there is an easier way to lock screen - Window Key + L. I suggest to promote this method to lock screen as well.


comment:
The modules are short but visually impacting and gives the right messages. 
I noticed some glitches though ... even after finishing the modules it kept  giving the same choices .   I am not sure it  happened with me only or there was  technical hitch in the module.


comment:
Just a couple of things I noted on the protect workstation.

1. no cable lock on the laptop.  I've seen this in policies and it's best practice.
2. the key is left in the cabinet.

Suggest that maybe music or voice talking thru actions.


comment:
Why is the course titled "Engine to Machine Integration 2"?  Why is there a "2" in the title?  There is no "1" course.


comment:
The Notes icon in the header does not open the Word document.


comment:
Where is the "Governors 1" module?  Is that a different course?  If so, I have never seen that course, so how can I know what is in it?


comment:
Are we sure we want to point the customer to call their IT project manager directly as opposed to calling the hot line?  There is a fine line between a complaint and just needing help.  That line should be triaged by the call center.


comment:
The gap in audio before the What's the difference? shows up is a little awkward


comment:
i would remove the "8.12 version" of rules


comment:
right now step three doesnt work without modifying it


comment:
In the pull down menu, be sure to hide the Assessments, Resources, Pop-Ups, and Help screens.  They should not be screens the learner should be able to select.


comment:
The picture of Matt on this page looks odd.  It seems to be stretched funny.


comment:
This certificate said I passed the Throttles course.  This is incorrect


comment:
According to the Feature Finder, Automotive does not use this feature, so why is it a selectable option on this page, it should be greyed out and noted like in the G-Drive section.  The G-Drive should also be greyed out.  Markets that did not use a feature in the previous 2 courses were greyed out.


comment:
I can select and then deselect a market (except for G-Drive) and it lets me move on to the next slide without having selected any markets.


comment:
The feet have been inserted in the 2nd image on the home screen, but need to be added in the intro portion as well (print screen of home page).


comment:
When I go back into this activity after I already completed it the intro isn't there and the contents of the boxes aren't displayed.


comment:
Is there any way to give them a hint if they are stuck on this activity?  For example, maybe indicating only two items will go on each of the shelves?


comment:
Were we going to get rid of all references to "someone dropped a load?"


comment:
Lets say especially stuff we don't need to access as often like overstock vs "lift"


comment:
Ignore my other comment on this page.  I don't want users stuck on this slide for a long time.  I think this would give them a good hint - Ouch! I forgot that heavier items that we don't access as often, like overstock, go on the low shelves.  Items that are accessed often go between knee and shoulder height. Light items that are rarely accessed go on the top shelf.


comment:
Lets make this a bit easier, I don't want users stuck on this slide for too long. The paper products is fine to leave as is. For it to be obvious "overstock" of hairspray, styling product, shampoo, and conditioner. We should have more of it (10 containers each). Also, our shelves never have open spots, this can be confusing since all items could technically fit on one shelf here.


comment:
make it clear that name typed in is as you would like it to appear on your certificate


comment:
pauses in Jens monologue vs the timing of the slides; timings are not matching up; change Jen's picture


comment:
Change the terms to claim types and then provide definition.

Can we add a "C" or Cummins on the side of the bowl?


comment:
Add "claim type" to one of the names and explain all three under one pop up.  I will explain further.


comment:
Not enough diversity in the pictures shown.  Cummins is a very diverse company so we need to add pics to match our company


comment:
Can we photo shop a "C" on the hardhat.  Make the employee more "Cumminized" if that's a word?  :)


comment:
Good summary page.  Just want to add "C" to hardhat.

After the Injury - are all of these photos added on the summary page.


comment:
This page needs more color...maybe logo on the main file folder?


comment:
Thank you for using proper wording under the drug testing part.


comment:
Needs more color too much gray.  I like this exercise.


comment:
what if work restrictions make it difficult& ? take out 1st sentence our goal is to ensure you receive appropriate medical care and get you back to pre injury status..."
the rest is fine

would like the woman to be replaced with an employee wearing cummins attire


comment:
Can the backdrop in the exchange be in a manufacturing setting.  We have very few injuries that occur in our offices.  Need to match our business.

Would also like the script to mirror that of a manufacturing job, if possible.  We can discuss further.


comment:
Chris/Taylor Risk and Scott/Sedgwick will review and offer some suggestions to make the timeline topics better


comment:
other headers need to be there (whole report) -do you guys still have the report example?


comment:
Controlling Costs okay; confusing why controlling expenses  Scott/Sedgwick took a screenshot and will give three blurbs  why each of these things


comment:
Reserve Increases  very good; #2 excellent; between 2 & 3 there is a piece missing; adjuster has $25-50 in authority; above that approved by location and Jen; less text: Sedgwick can reserve up to $25K and then you click on it you can get more details behind each header; #4 approval in writing  Scott saida brief e-mail is acceptable (some wording like that)


comment:
Is settlement worksheet in "The Guide" - I am working on creating a new one.  May want to get this new one in there.


comment:
Like the idea of the interactive questions - - - updates since last claim review; discussion topics  answer should be all of the above


comment:
Claim reviews  brevity is key  calls should only be about an hour a month (Jen said its in the manual)

The Monthly Report  Jen said she needs to give new snapshot of the computer screen pic

Questions to Ask  Is the reserve amount ADEQUATE on this claim? (extra is in there and change wording to reflect that each claim needs to have its reserve reviewed on every call) (not limited to specific ranges/situations)

Documenting Your Review -  Click monitor: Documentation pop-up file  take out the claim numbers  under File Number


comment:
Beyond Your Review 1: review and sign-off for accuracy; not review and add notes


comment:
Beyond Your Review 2: adjuster discussed (his/her) ß please add this


comment:
At end, remove WWID from the certificate; has needs lower case h


comment:
Additional Items to Discuss:
1.  Jennifer letter with actual signature.  Corporate picture to be added.

2.  Jennifer pic in manual - change attire to Cummins shirt.

3.  Make sure workers reads....Workers' on cover of manuaal.

4.  Make sure detailed desctiptions of pictures are noted under the picture....like the clinic....add in Columbus, Ind.

5.  The Guide is WONDERFUL.

6.  Make sure Jen's title matches what is being said in the audio.

7.  Would like to re-record some of the audio now that we have reviewed the content and were able to see how it goes along with the training.  Jen's voice sounds very scripted....professional/clear but scripted.  Jen wants the learner to feel like she is sitting right there talking to them.  personalized touch is a big thing for Jen.

We are gathering more photos to provide that are Cummins specific.  Do you guys have a release form that should be signed in order for you to add them to the training? Permission? How long is the form good for? Jen checked and we use pics of employees all the time.  No concern if the employee no longer works for CMI.  Will address with corporate, if needed.

Very pleased with the training.  Neat to see the final product.  Looking forward to making the changes/enhancements.  Thank you to the BLP team!


comment:
Need to add pictures to main frame - pic of Corporate Office.  Various plants?


comment:
Add to last story - "or Cummins Health Center"


comment:
In this bubble "Yes, its on Friday. So far, the doctor has been pleased with my recovery, and says my shoulder is healing just as he hoped.

Add "I should be able to return to the floor soon."


comment:
In Terrific popup "Have you been keeping up with your physical therapy? should be "Have you been keeping your appointments at the Cummins Health Center?"


comment:
Remove MOst of it. Make it say "There have been a couple of therapy appointments that have been hard to get to, and I had to cancel.


comment:
I understand popup - "Please make sure to communicate with me and the Cummins Health Center if you have any concerns." to replace last sentence.


comment:
feedback to Jake's popup "discuss the situation with your adjuster and the Cummins Health Center..."


comment:
Box 1 - change end to "justification of the increase"


comment:
#3 change "confirm the approval" to "provide final approval."


comment:
#4 "must be sent via email and a copy..."


comment:
#4 Approvals must be sent via email and ...


comment:
Jennifer to provide a new image of the monthly report.


comment:
last question "Is the reserve amount adequate for the claim?"


comment:
in the feedback, change to "data accuracy" and remove the second sentence. - make it say Sedgwick adjustor instead of just sedgwick


comment:
in image, remove claim numbers from file.


comment:
Update image of Jennifer with one to be provided.

Update her title at :02 to Corporate Workers' Compensation Administration Manager


comment:
add a slight pause around :05 so it doesn't rush into the next phrase.


comment:
add a little more of a pause around :032 before it switches to the M1 description.


comment:
:53 update the screen shot - workers' and update the audio so it says workers compensation. new audio on Basecamp.


comment:
:43 - update the guide cover image and the audio clip.


comment:
Update screen shot of the certificate so "has" is lowercase.


comment:
new audio for the narrator - Kristen to get.


comment:
use updated image of the first aid woman


comment:
HOME button should point back to Course Map screen. Right now it points to this one.


comment:
We need to add player controls to the opening video. I didn't have a way to pause.


comment:
Can we have the months on the calendar? and make that go on a little longer? right now, it seems too quick.


comment:
Is there a different transition we can use between the cube world and the AWS?


comment:
I also think the letter needs to fill more of the screen, with much bigger text. It isn't as prominent as it should be.

Could we use a different font color or something to make it stand out?


comment:
Last thing - the title bar at the top of the screen doesn't really work. I would rather have it at the bottom.


comment:
the text on the lower left is two fonts. As it's the course title, shouldn't it all be the same?


comment:
We're going to get dinged for him only have the back pack strap on one shoulder, as that is an ergonomic no-no.


comment:
When I click on the phone, it brings up the desk adjustment question. Do we need a "No, this item does not need to be adjusted." feedback when the learner clicks things that are out of bounds?


comment:
on the congrats screen, let's kill the ! on the second sentence and the last sentence. four is just a couple too many. :)


comment:
directions on congrats popup - change second sentence to "Or click Continue to learn how to adjust key parts of each workstation."


comment:
Second Sentence of First Paragraph: Change to "She will walk you through..."


comment:
When I close the congrats popup, it takes me back to adjusting the five things on the desk. Shouldn't it take me back to the start of the activity?


comment:
After I click, "Start the Tour" nothing happens. I am unable to move forward. This happened in both IE8 and Chrome.


comment:
chair video - I don't think we need the extra close up at :56 since you should a close up of her adjusting. it's too quick to really make a difference.


comment:
Maybe the transition between boring and AWS could be like he fell asleep and it's a dream? So AWS could appear in a dream bubble and then enlarge to fill the screen?


comment:
Ergo Risks video is maybe behind the popup? i can hear you talking but I don't see a video...


comment:
It appears as if there is an extra feedback screen here when the "Yes" button is selected for whether the space can be used or not. If possible, the feedback should only be, "Yes, this is a mobile workstation. But it appears to need a little work. Find and click five items you need to adjust to settle in for the day."


comment:
in desk video, can we break the audio at :04 so she's actually sitting before we say "feet flat on the floor," etc?


comment:
when all four videos have been watched, we need new directions that popup and say "Now that you know how to select and adjust a workstation, click HOME to complete another activity."


comment:
To match the script, the question should say, "This blank, crumpled up piece of paper is taking up too much room on this desk. What should you do?" However, I think your wording here works as well.


comment:
Add another sentence to the last paragraph "You also need to be aware of ergonomic risks in the workplace."


comment:
To match the script, the third response should say, "Move it to a neighbor's desk while they are away." Again though, I think your wording works here as well though.


comment:
Incorrect Feedback: To match the script, it should say, "Throwing the paper into a trash can does not work within our campus-wide standard of sustainability and your neighbor has no need for crumpled up paper." Once again, I think your wording is fine here as well though. I just figured I would point out the differences.


comment:
Response Screen: After clicking one response and getting feedback, you are able to highlight all of the other responses on the screen so they are blue as well.


comment:
Correct Feedback: After getting the correct feedback, you can still click either of the wrong responses and the incorrect feedback will pop up.


comment:
Question: To go with the script, the question should say, "This sticky mess is hard to identify but it is not taking up a lot of space on the desk. What should you do?"


comment:
Incorrect Feedback: I am able to click on the other responses and highlight them in blue even after getting the incorrect feedback. In addition, when I do this, two "Continue" buttons appear on the screen. I can provide a screenshot if needed so you can see this.


comment:
Correct Feedback, third sentence: Add the word "try" between "always" and "to".


comment:
Correct Feedback: Similar to the incorrect feedback, you are able to select the other answers after your feedback appears onscreen. Two "Continue" buttons also appear onscreen when this is done.


comment:
The question does differ from the script where the workstation is too high. However, this works as well!


comment:
Incorrect Feedback: Similar to other parts of this module, I am able to click on the other two responses after getting feedback.


comment:
day in the life popup gray box: two spaces between "neighborhood" and "and"


comment:
Correct Feedback: I am also able to click the other responses here as well. The incorrect feedback then shows up on screen and there are two "Continue" buttons as well.


comment:
Why does James suddenly disappear? If we can keep him on the whole time, I would prefer it.


comment:
This should be feedback for the monitor question. For some reason, it is showing as feedback for another question. Change "would cause you" to "is causing you"


comment:
popups - can we have a backward arrow too? then the directions will need to say "Click the arrows"


comment:
Monitor Question, Incorrect and Correct Feedback: I am able to click the other responses after getting feedback.


comment:
We should have a picture of someone blowing a bubble in her gum on this screen. Or at least a pack of gum or something.


comment:
In Chrome and IE8, the Ergonomic video works for me. Just FYI!


comment:
Suggestion: After all four videos are watched, it may be nice to be able to go through and watch them again.


comment:
I am unable to return to the home screen after watching all four videos.


comment:
Intro text, last sentence: Extra space between few and terms, making terms be further right than other first words on a line


comment:
Suggest bolding Neighborhood Spaces, Team Spaces, Individual Spaces so the "titles" of the areas stand out from the descriptions


comment:
Books and Binders popup, third bullet point: Suggest changing "lockers" to "personal storage space"


comment:
Blue directions: two spaces between item and to


comment:
Go to a Workstation popup: Might want to lighten these pics up a bit, they look kind of dark - I can do it if you want


comment:
Laptop popup: Suggest adding "to carry your laptop" to the end of the description.


comment:
Collab with a Colleague popup: Shouldn't it be "My colleague, James, stops me to..." (add comma after James)


comment:
Collab with a Colleague popup, 2nd paragraph: two spaces between conversations and because


comment:
Paperwork Icon: suggest adding some words to the paperwork.


comment:
Congrats/complete popup: "Click here" isn't clickable


comment:
Seems like you should have some sort of check or something to denote that you've completed a section when returning to this home screen


comment:
Seems like you need a new guy anyway, but if you still do use this guy, his hair needs to be cut out better because you can see white through it at the top right now


comment:
Suggest making it so after a learner goes through all of the choices, it returns them to the main screen where they can choose another item.


comment:
Mobile station with laptop/cell phone, etc; Correct feedback: Need to capitalize t in This at beginning of sentence


comment:
Messy desk, correct feedback: 3rd sentence sounds weird, maybe change to "It isn't occupied, just a little messy."


comment:
can the Click an agenda item directions be hidden when the popups open? Its kind of distracting to see half the text.


comment:
Print paperwork popup - any way we can get a graphic without a person, since Sara is giving the tour and that isn't sara?


comment:
I know the wrong feedback is the sane for both wrong answers on all these popups, but it seems really weird when I chose "Take the cup to your Team Hub area.." to get feedback that says "Your neighbor won't appreciate being interrupted over a coffee mug." because I didn't choose to interrupt her.


comment:
In coffee mug popup, my neighbor was a girl, now based on feedback, its a guy.


comment:
Incorrect feedback box, 2nd sentence: Change You to Your


comment:
converse popup - change " this one with a whiteboard," to "this one with a monitor," since that is what we show a picture of.


comment:
congrats popup - we can't have jazz hands gal. Are there any other poses? (It might be nice to use a few of them in the tour popups if there are)


comment:
Intro text: This workstation is slightly too low... (too not to)


comment:
congrats popup - instead of Click here, direct them to click Resources and put it in Resources. I can send you the doc.


comment:
transition to the congrats popup was strange, came in like pixel by pixel.


comment:
I am able to click through and see the feedback for each answer. Just FYI.


comment:
congrats popup - protocols needs an S in the last sentence before the directions.


comment:
HOME Tab needs to be bold in directions on the congrats popup


comment:
didn't get the green check when I completed neighborhood protocols.


comment:
Suggest adding a background to the laptop screen so it isn't so stark white - maybe just a basic blue pattern of some sort. I can send you something if you want.


comment:
Can we make the videos in a slightly different order - chair, desk at the top, then monitor, risks at the bottom?


comment:
Correct Feedback, Third Sentence: "make" appears twice in this sentence.


comment:
It is kind of strange to me that James doesn't have a jacket on before popups, then suddenly does in popups


comment:
In directions about returning Home, also need to add "To access these videos again, use the Resources Tab."


comment:
Correct Feedback: Suggest changing last sentence to be: "Now that she knows where to go to take a conference call, she will use focus rooms in the future."


comment:
Locker popup: The cutout lockers (first img before clicking arrow) look a little weird to me, especially because of the angles. I'd suggest using an image with the background there, then adding the fade to the right like you have previously


comment:
Blue box for intro text/blue directions: rounded corners are compressed (box was compressed vertically)


comment:
Intro text: Suggest adjusting line length so 4th line doesn't begin with a dash


comment:
Just a thought/question: Are you not supposed to talk on the phone in this area? If you're not, why are there phones? I don't see phones on the desk in the videos, or in many of the pics of the actual space.


comment:
Transition to congrats popup was the same way for me


comment:
Congrats popup, bullet 3: Shouldn't you spell out as one on one meetings instead of 1:1 meetings?


comment:
Congrats popup, bullet 6: Suggest changing to "If you are going to be gone from a space..." because you would need to plan ahead to take your things with you if you are GOING to be gone more than 30 mins, not end up being gone for 30 mins, then to back and get your stuff


comment:
Congrats popup, blue directions: "Home Tab" should be bold based on standards of other blue direction bolding being action and target.


comment:
I've gone through all 4 sections completely... now what?


comment:
Congrats popup, First bullet: Suggest changing "Login" to "Log" since into is right after that word.


comment:
Let's take "Welcome to our Roche, our Home." off the second page of the letter. Instead, let's fade to that sentence at the very end, as like a way to close out the video.


comment:
At the :04 mark, insert a slight pause until she starts adjusting the monitor, since the next piece of audio is about it being at eye level.


comment:
can we cut a little sooner, before the camera moves a bit at :10?


comment:
I think it must not be "scoring" completion of several sections. A day in the life and can I sit here don't get checkmarks. And I never get the final congrats screen that I should.


comment:
Grab Some Coffee popup, second paragraph, second sentence: Change "can not" to "cannot"


comment:
Collaborate with a Colleague popup, First Paragraph, Second Sentence: Add "the project" after "discuss".


comment:
Collaborate with Colleagues popup, Second Paragraph, Final Sentence: Add "and discuss a topic" after "meet".


comment:
On the Agenda: "Converse with a Coworker" should be "Converse with a Colleague".


comment:
Converse with a Colleague popup, First Paragraph, Second Sentence: Change comma that is after "room" to a semicolon.


comment:
On the Agenda: "Ending Your Workday" should be "Ending My Workday"


comment:
Help Link: Should the help videos for Chair and Desk adjusting be the exact same?


comment:
I would add the word "considered" to the second sentence. Because I am not in the office everyday, I am considered a mobile employee.


comment:
"team mates" should be one word. Teammates


comment:
Change second sentence: We use another collaboration room; such as this one with a monitor, so we can brainstorm a few solutions to her problem.


comment:
Sorry - for my help link comment regarding the videos being the same for chair and desk, I should have said Resources button.


comment:
Minor edit - but should we be specific and tell them they can decorate the "inside" of their locker?


comment:
After I get the correct response for displaying the reward, it goes back to the first screen asking me what I should do with it. Note - I selected all of the wrong answers before the correct one in this instance. Seems to be the same with the jacket.


comment:
If I get the right answer and click the "x" instead of continue, it appears that the right answer doesn't register. I realize I am not following the directions on the screen, but I think some may click close instead of continue.


comment:
I'm a little confused on the directions for pack and unpack. On the first screen I am helping a co-worker decide what to move, but then when I get to James, it seems like he is the one giving me tips? Am I helping James? Or am I moving myself?


comment:
Should we use a different arrow to click through? This one looked like a play button so I didn't realize at first I had to keep clicking it to see more images.


comment:
Do you have an image of an inside of a locker? You talk about examples of how to personalize, yet you only show me the outside of a locker.


comment:
Minor edit, but should we say "yellow circle face? in the directions..the people have faces too?


comment:
I don't see a sample neighborhood protocol in the resources area as referenced.


comment:
Should be "You run the chance of upsetting Mary"


comment:
I think the second sentence for the correct answer should be: He has been working hard on a project that is due soon and lost track of how many items he had across both workstations.


comment:
The correct answer feedback talks about "my manager", but the answer choice says "a" manager. I would change the answer choice to "Ask your manager to talk to Ben about his project planning meetings."


comment:
isn't out in the open and at her workstation the same thing? Aren't all workstations in public areas?


comment:
I would say "are not impressed with the lack of professionalism of you and your colleague."


comment:
Can you set the date in Lync? I'm just confirming as I only see status and location as options.


comment:
For the 4th bullet I would say please "move" to a conference room instead of the word go.


comment:
5th bullet should be: "on the whiteboard" instead of in.


comment:
Change last sentence to be: Locate your neighborhood protocols or ask your manager where to find them so you know the rules of your space. (unless the neighborhood protocols is a document - where it can be called "it").


comment:
Change the number of people from 5-6 to 3-4


comment:
change number of people from(5-20) to (3-4)


comment:
Changes to Individual Spaces:  Change all wording to read:  "These are places for individual work  that include workstations, quiet areas, and focus rooms.  The storage locker is a place to call your own."


comment:
Correction to my comment on Team spaces.  Change number of people from (5-20)...should be (2-4)


comment:
Change the picture to a MFD (multi functional device).  We should add something about Follow Me Printing such as...I can print confidential items by selecting the "Follow Me Print" option, which allows me to only print items when I scan my ID badge.


comment:
It is a little messy, but you can use this space...add the words after this statement "with a  bit of clean up".


comment:
When clicking on the coffee mug, I think the correct answer should be to place the mug in the Social Hub by the sink.


comment:
Add after "wants to help you move"...from a cubicle or private office to the new Alternative Workplace.


comment:
Instead of "use them to decorate your locker" say "you can display them inside your locker".  Add another alternative to "store them in your locker and place at your workstation when you are working in that area.  Be sure to remove your personal items from a workstation when you leave."


comment:
After "remove the files" add recycle or shred any papers...


comment:
Add "leave your computer monitor, keyboard, and attached wired mouse.  These items will be provided in the new Alternative Workplace.  If you have a personal wireless mouse, take it with you."


comment:
Change the image of the group/team display...doesn't look like a shelf


comment:
Add another bullet point that states "other team display options may be available in your area"


comment:
It is okay to take a conference call at an open workstation, but it is not okay to place the call on speaker phone or to have your voice increasingly get louder as the conf call progresses.  We need to reword this protocol.


comment:
Add verbage to click the home buttom when you complete the tasks.


comment:
We need to add verbage that you need to answer all the questions correctly with a green happy face in order to move on.


comment:
It was not obvious that I needed to click on the computer monitor...I clicked all over trying to locate the fifth item.  We need a better visual to know to click the monitor...


comment:
Was not obvious that I needed to click the workstation...same as the monitor.  I think we need better visual clues.


comment:
Add verbage that pops up after all items are checked to click on the Home tab to return to the home screen.


comment:
Cannot understand what he is saying or what it means...


comment:
update the top bar and the small grey section title throughout.


comment:
can we make these boxes white, then when selected = red with white text. also, when i came back to it, i couldn't advance. maybe add a submit button? or make sure it stays on screen?


comment:
I love this! I think we might need to work on the popup boxes a bit - I think they're a different font and size from the rest of the course.


comment:
if Matt gives you a timeline, great, if not this is fine. but if we use this, make the icons grey or white and make sure they're all aligned to the same horizontal coordinate


comment:
When I click replay, the continue button stayed. Let's remove the continue button until the animation is over.


comment:
for some reason, the direction text is the wrong color here.


comment:
make it "elements of competency" in the first sentence after use.


comment:
Click "All Records" from the grid. I had a hard time identifying where to click. Was the text added to highlight in the top left row of buttons?

Add comment for discussion.


comment:
Site manager pop-up...I don't love the language of "the compound could be lost". I think it would be better as "If I choose poor sites, critical data may not collected or may be poor quality and important medicines..."


comment:
I still maintain that the lab area doesn't need to be locked. Think the equipment reference is more important than the locking, there was no mention of a centrifuge, which is standard and important equipment.


comment:
Change "we hope you find that the Alternative Workplace..." to The Alternative Workplace is flexible to encourage collaboration and leverage...


comment:
Change the verbiage to "The Alternative Workplace creates an engaging environment that inspires innovation, stimulates collaboration and builds a sense of community. It also enables flexibility, supports individual work, and sustains leadership."


comment:
Can we have the words "pop" for innovation, collaboration, community, flexibility, individual work, and leadership?


comment:
Welcome to Our Roche, Our Home...I'll send you the image of what this looks like.


comment:
We need to get rid of the policeman hat.  We don't feel like we want to be enforcement.


comment:
The verbiage "Because I am not in the office everyu day I am a mobile work"...Most people are in the office every day, but because people have a lot of meetings they typically are not at their desks.  So we need to work on the language...Because I have the technology, I am a mobile worker...?


comment:
Can you add a 6th point of logging into the phone as well as this will be at every desk.


comment:
DO NOT place the IPS in the verbiage, any school or organization can use our recycled binders.

I would state that they binders should be Recycled through Roche's recycle program which will re-purpose the binders.


comment:
TAKE BOOKS home only if they are your personal books and not Roche Property.


comment:
I would eliminate the word OPEN collaboration space and just leave collaboration.  This way they can go to an approved Collaboration space and not limit it.


comment:
Maybe in the solution we suggest that he can pull up a mobile table for additional desk space.


comment:
I ran the course using a VPN connection in Mexico City and the pictures seem to move a little bit slow, even though the message was clear. I like the traininng content and accuracy!


comment:
On the last window when it request for selecting an answer the first sentence overlaps a little bit with the previous sentence (white window left side of the screen. Also the VPN connection makes it jump from image to image.


comment:
The third bullet doesnt seem to align with the initial statement. I would recommend revising the bullet. 

You made several good choices to help Sophie avoid a security breach:

"Used a privacy screen on her computer so others could not see what she was working on.

"Avoided having a conversation about company information in a public place.

"Protected Cummins information.


comment:
The key to the file cabinet is visible indicating the cabinet is not locked.  Although the action of locking the payroll document in the cabinet shows Joan taking the key, trainees may try to click on the key as a problem area in the vignette.


comment:
I agree with MF's comments on the verbiage.  Need to change it so that it sends a better message.


comment:
I advise against mentioning the environmental services for 2 reasons.  1.  People could confuse that with Environmental Center (haz waste.) and 2.  I don't want people to think they can call Housekeeping as an option.  Can we change 'environmental management' to 'supervisor.'  It's a wrong answer but Renee/Maegen have the final say.


comment:
The first monitor activity stated that the monitor was angled downwards - I didn't see that visually.  Could you change the vision so that it does look incorrect?


comment:
Nice videos - good job capturing all the aspects of ergo.


comment:
Are you missing a video inthe Resource tab?  The video of the slouching and incorrect use of the social areas?


comment:
Need to add the course title to the trigger so it shows up on the help screen


comment:
Missing closed caption option. Also, it would be nice to be able to pause the animation.


comment:
I don't like how the introductory text reads. I think the main point we want people to know is that visitors (red badges) require an escort at all times if not in the public space. The exercise doesn't seem to reinforce this. Also nobody would be assigning a badge, it would be identifying the badge types.


comment:
I noticed it was not required to check the policy. Was that intentional or do we want to require it?


comment:
Do we want to make checking the policy required?


comment:
For PUBLIC definition, change CAISO to California ISO


comment:
BES should be BA. Definition should read: Elements and Facilities necessary for the reliable operation and planning of the interconnected bulk power system are known as Bulk Electric System (BES) Assets.


comment:
For Confidential definition, consider changing what ISO man gives for the example. It was confusing to me.


comment:
Tailgating definition should be: Term used to describe someone following another person into the ISO, or a badged area of the ISO, without following the proper badging rules.


comment:
ECR example is confusing because the classification is Restricted but the document says Confidential information at the top.


comment:
Back arrow did not work for me on the previous slide


comment:
Don't like that there are two examples from caiso.com. Maybe make one a news release?


comment:
Anywhere we refer to this as "Onsite Training App," please change to "Onsite Training Facilitator's Guide" right now, I see it at the top of the screen and on the top of this page. So change intro text to "This Facilitator's Guide helps you...


comment:
The name that appears in the tab when I launch the link says "Cobas 6000 Onsite Training App." Please change to "VENTANA BenchMark ULTRA Onsite Facilitator's Guide"


comment:
Replace "Onsite Training App" everywhere it appears with "Onsite Facilitator's Guide." just noting it again b/c I forgot to mark it as a global edit. :-)


comment:
Audio transcript link appears next to Resources link on this page. Needs to be removed.


comment:
Agree with KS; Tailgating should not be an example used in this section and was already used in another matching activity.


comment:
Should we require the user to read the policy first? The answer seems very obvious if we do. Suggestion would be to display the policy after the user selects the answer.


comment:
I would suggest we use the same verbiage as the emails sent during the survey. To be honest, the way the email was worded did not make it seem very safe.


comment:
I think for the You Decide questions it would be nice to distinguish if you choose the correct or incorrect answer more clearly. Because both the Yes and No options are highlighted, it isn't immediately obvious if you answered correctly.


comment:
This should have the External Email flag.


comment:
Put "Tray stuck in system" at the bottom of the list.


comment:
Replace circle graphic with square or rectangle (Keep the circles for the "play" and "paper" icons.


comment:
Question: What is the idea behind check marking the topic after a video / topic is visited doesn't make sense. The check mark would forever be there due to cache data in RDU.


comment:
I will need to add "legal" information. Quality would like it along the top line with the Home & Exit button so that it can be accessed from any menu/submenu.


comment:
Branding? VENTANA HE 600 system above the Troubleshooting Library title.


comment:
I feel like If, then, Else should stand out a bit more here. Maybe some color or bold?


comment:
In the example by the apple, there's an "Else:" in the second row, and again in the third row. and there's no text after the last Else - is that right?


comment:
What is "RP"??  why not "test" or "CCIAtest"?


comment:
you may want to add a comment that if the reflex is based on a value within a range or less than, the rule will need to be modified


comment:
Looks like SC wanted to remove the reference to MODULAR and MYLABONLINE from this screen but they are still there below the copyright line. 

Also we need to make the update to the first sentence of the 'graph beginning "The informational..." SC wants to change the end part of the sentence to ". . .6000 analyzer series Service Manual, Operator's Manual and Technical Bulletins."

I take issue with the capitals but that's just Roche, right. :)


comment:
This section references "A Salon Manager" is planning her next share out and needs to decide what to share.  I know we reference "Salon Manager" in third person through the SM modules, but this feels like the S/DL version and is off here.  Do you agree?


comment:
Text on screen references Salon Manager should share or not share with Salons - text should be directed TO Salons Manager to do so, versus ABOUT the Salon Manager.


comment:
Edit text to add "guests" and remove "action."  Sentence should read: "Senior/District Leaders receive guest issue alert emails when a salon receives a score of 0-6 out of 10 on Overall Satisfaction AND guests requests follow up.


comment:
and once again, don't just say "loaded in drawer". either say which drawer or take the point out.


comment:
can you add the glow to the step in the timeline? It's really hard to tell where we are.


comment:
how are we doing this? isn't this meant to be a timeline approach too?


comment:
I think the wrap up is likely a seperate screen


comment:
States on the buttons are a bit off - when the button is rolled over and the text appears, THAT is when the hover state should be triggered where the icon appears larger.


comment:
leo - check this one - it wouldn't let me click anything other than the right answer.


comment:
Ideally, include these photos on the intro page for each site


comment:
Incorporate my comment for alpha, not for what we'll send over this week


comment:
When I click on the sticky note with the password, the training seems to lock up.


comment:
I'm not able to get the video and audio to load without buffering.


comment:
Also, I think we should provide a little more context at the beginning.


comment:
It's difficult to see that the sticky note has information re: the password.  Recommend a larger font.


comment:
Is the generation of i-phone featured the Cummins standard device now?


comment:
I noticed when it shows the i-phone it shows the call was on for 5+ minutes but that's inconsistent with the note to end the call and take is elsewhere.


comment:
I might recommend a different header than, "Who's Around."  Maybe something like, "Careful Communications in Public" or something similiar?


comment:
Again I would provide some context at the beginning.


comment:
Please change to say the existing sidewalk is 36 inches wide


comment:
Can we say 1-1/2" instead of 1.5" (button 2)?


comment:
Button 3: please change to say "The deck surface is 20" above grade"


comment:
This screen should say something about how to refer to the written recommendations and ramp drawing.  Maybe instead of saying "if you need a refresher", include something about, "reference materials are available, including recommendations, drawing, pictures...


comment:
the last hint should read the phrase "installation per manufacturer's specifications"


comment:
test to see if I get the Next button to appear


comment:
Instead of listing examples of what is in each section can we just have an intro sentence for each box?  E.g. this section provides tools to help you brush up on your product knowledge or learn more about how best to sell the Accu-Chek DMS here etc.  My concern with the way it is now is that users wont necessarily know what "Find the target is" etc


comment:
Patient profiles intro sentence- change to "Case studies illustrating how various patients may benefit from using the Accu-Chek Connect DMS"


comment:
I like the intro paragraph but is a little too focused on data sharing.  Charles, for example, is focused on the bolus advisor not data sharing.  Can we change it so that it talks about FABs in general?


comment:
Please change the order of the cases to have the two T1s first


comment:
Change "Works with her mom to manage diabetes" to "Works with her mom to manage her diabetes"


comment:
Incorrect spelling of "different" in the second box


comment:
Second box- change to read "A look at the different types of HCP accounts according to their DMS usage."


comment:
Please change the format of PowerPoint slides so it is a pdf of a word doc.  At the moment the table goes over slides 2 and 3 which is not ideal.  Also please use updated branding.


comment:
Customer segmentation basics does not mark as "complete" once it is read


comment:
I have not yet completed this activity yet on the first page it says "congratulations you've completed the activity"


comment:
Please delete report interpretation guide.  this is no longer being produced.


comment:
I think the navigation vignette and basic android tops should be in product tools not sales


comment:
Please add turning on the device.  seems simple but nearly everyone at the launch meetings tried to turn it on like an iPhone


comment:
The second picture doesnt match the text


comment:
Please use the correct language for the four simple steps- Jens can provide


comment:
Wow!  Great job on adding plants/garden!  Thanks!


comment:
Thy "Why?" for "ensure smooth transitions on and off the ramp" should read:"By including this statement in the specs, the contractor has agreed to ensure this requirement is met and the inspector has it in writing"


comment:
Could we please add a section on how best to perform the four step demo?  Tips could include using teh detail aid and pointing to the pictures to talk through the steps before demoing them, having the app open so that the customer can see the data transferring from the meter to the phone, alternatively if there is little space then keep all component in the bag unless it is being used in that particular step etc


comment:
Change "It is your turn..." to "It is time to..."


comment:
Refer to the system as "the Accu-Chek DMS" as opposed to just "Accu-Chek DMS"


comment:
In the bottom box the Dr is referred to as a "he" and a "she"


comment:
I am uploading a picture of this door shoe.  I would like to include it somehow...either on this slide, or in the resources.


comment:
change "blood sugar data" to "diabetes data"


comment:
Asked and Answered intro- please changes so that it does not sound like the activity is about body language


comment:
Please remind me what was supposed to go in Follow up facts?


comment:
change "Accu-Chek Connect" to "the Accu-Chek Connect DMS"


comment:
I think you could do away with the first sentence, and just start with: "Let's take a closer look at Value Lists..."


comment:
This feels like a lot of text. What if you set it up in a table instead? (I know all the text is still there, but it might feel a little more organized.)


comment:
I think you should put a glow or something around Dilution Workflow when you want the user to click on it. For some reason, even though the directions were right above it my eye still went to the left.


comment:
The results are moving pretty quick, can we slow them down a bit?


comment:
On the third answer, I THINK you need a semicolon after the word problems. You can confirm with one of our grammar Nazis...I mean gurus:)


comment:
I'm not getting a Next button at the end of the first Rerun Verification slide.


comment:
Is there something we could highlight on this screen when giving feedback to show where the answer is?


comment:
Same as previous question, can we highlight something during feedback?


comment:
We instruct customers to edit the 'Special Rule' since, as it is written, it only blocks multiple orders for a sample where all orders come in the same day.


comment:
Instrument Request Rules question is wrong - Should be Instrument Result Rules


comment:
Import Request Rules and Import Result Rules should say Roche CCIA Rules for 8.13 instead of 8.12


comment:
Backward here as well - it is LIS Request Rules and Instrument Result Rules


comment:
Differentiated test codes and Host code can be considered the same thing


comment:
Should not call out the IT Project Manager at all - customer may not have an IT Project Manager - may have an ITC.


comment:
The LIS Request rule catches any duplicate tests - will still allow add-ons from the new order.


comment:
Options 3 and 4 are the same here.  One should be add comment but do not hold, the other is add comment and hold.


comment:
we just clicked Your entrance process to get to this screen and then we are prompted to click it again here. I think in the other courses, we don't use this screen at all for the first mod, since it appears directly after the menu that looks identical.


comment:
module icons should be as follows:
1st one - greyed out 'completed' version
2nd one - big version (already there)
3rd one - blue version with small icon


comment:
Give each button on the bottom a 'selected' state so that you can see which one is currently being displayed on the timeline - otherwise you can't tell.


comment:
you may not need the graphic - usually screens like this are just the learning agent and the slideout text.


comment:
Same note about module icons here -
1st and 2nd icons should be the 'completed' versions that are the lighter blue


comment:
From this screen to the first screen in the next section, our FES seems to shrink in size.  Can you make him bigger on the next (and following) screens?


comment:
Please use BenchMark ULTRA stock photo that is in the ISH and IHC completed courses.  This photo is dark and the door is askew.


comment:
once the audio played, I tried to go to the cc to get the transcript and was not able to get to the text. not sure if this is a global edit - you will need to check this.


comment:
I also noticed that there is a pause button that is active while the narration is occurring - should be consistently applied.

I checked the CC on this screen and it is not working either.  Once the narration plays, and I click on CC, I can't see the text script, I only see it if I click on the CC button as the narration is playing


comment:
When I click "Menu" and document icon, I get 2 bullets with "Resource".  Please update the resources with the links provided for the resource page.


comment:
Let's use photo driven characters for learning agent.


comment:
Highlight the Access Request tab when you mention that this is where you are starting from.


comment:
In the script, make sure that you call it the "Select Applications and Roles" tab (current script says the "SelectED Applications and Roles...")


comment:
It feels like we need to separate these simulations into two, or insert some visual markets/separations to indicate we're moving from one task to another. Just having the voice-over provide guidance as to what we completed and where we're going next seems like it's not enough. (Speaking specifically when we finish submitting a request to remove access, and are now moving on to the part where we are viewing a person's access.)


comment:
Please change the intro to the SPG so that it relates to the guide and not the product


comment:
Please update the branding of the FABs tool


comment:
Please change the intro paragraph to reflect the fact that it is a stand alone demo of the online portal and the reader has not read about the meter and app first


comment:
Is the system demos section supposed to be just the online portal?  if so, please reflect this in the summary box and call it "demo" not "demos"


comment:
Add a disclaimer stating that the download option is for the global tenplate and this may not be the localized version which is being used in their market


comment:
System comparison tool- please update the branding and change the description to reflect what the document is a comparison of


comment:
Can we add a quiz on how well do you know the product?  20 multiple choice questions which are things a customer may ask- e.g. how many results are saved on the meter? What is the web address for Connect Online?


comment:
How easy will it be to add the Accrues study once it is published?


comment:
Can we include a summary of the three studies in the "Clinical studies" section? Maybe the pdfs which were used in the prework?


comment:
Change the description of the "Clinical studies" section to reflect what the resource is


comment:
Top left box- i dont understand what you mean by a "real life process?"


comment:
Can we include a resource on "how to change customer habits"? some hints and tips could include- encourage a product pilot with the HCP choosing X amount of patients to give the system to, focus on teh value of change (how will it benefit the customer?), gain comitment to take a small step towards change at each call


comment:
Please change the second choice (correct answer) to read "extend existing sidewalk by pouring a 2' x 5' concrete slab to create a 5' x 5' landing."


comment:
I would like to add in the recommendations, in the "construct a ramp" box, after 16'Long x 4' Wide: "(1" Rise to 12" Run)"


comment:
There is a gray "OME" in the background of the file folder


comment:
I'm so sorry...The third sentence should read "You've decided on a 1:16 slope (1" Rise to 16" Run) for this ramp."


comment:
I like the picture of the aluminum transition in the feedback


comment:
In the feedback for the incorrect response, please remove "and don't forget about ADA compliance", and replace with ", including accessible features in the replacement door will minimize the need for any future modifications."


comment:
Okay...My fault again!  Regarding door swing terminology:

On the incorrect (right side) response, the second bullet should read "Storm door opens towards the ramp (right-hand outswing)"

On the correct (left side) response, the second bullet should read "Storm door opens away from the ramp (left-hand outswing)"

I am going to upload a document to add to the resources regarding door swing terminology as well...


comment:
Is there a way that we can provide definitions for some of the terms that might be unfamiliar?  
Like---flashing, door shoe, door sweet, rain drip


comment:
when I hit previous on this page, it doesn't take me back to the page with the folders for general and specific specs....


comment:
if you click next, thinking that you will go to the next page of the alternate scenario, it takes you out of the alternate scenario.  Can we tell them to X it out?


comment:
need to revise this one as you can click LOTS before you get to the right combination?


comment:
On all of these sorts of pages.....can it tell you to X it out....because if you click next, you go on to the next section and miss a bunch of pages.  Sometimes it says that and sometimes it doesn't....


comment:
I think we need to create a glossary sheet to be used as a resource.  Or "borrow" a glossary from somewhere and include it...


comment:
Please update the branding in the attachments


comment:
Please make the amends on the attachments which were sent to KH via email on 22nd April


comment:
I love this vignette but unfortunately it does not match the order of the QCG.  Could you please tailor it so it does?


comment:
Change "5.Type the network password" to "5.If prompted, type the network password"


comment:
Please delete the troubleshoot the basics section


comment:
Team Spaces Text: Should the number of people be "2-4" instead of "3-4"?


comment:
When you click out of the Congratulations screen to go back and explore the different places on the tour again, after you go through your first choice on the agenda again, the Congratulations screen automatically reappears. I'm not sure if that's what is wanted or not or whether you would prefer to let learners just explore the agenda options again and click home without having the Congratulations screen reappear but, I thought I would mention it regardless.


comment:
Coffee Cup Feedback: You can explore the different feedback and click on different answers after you answer the first time. Not sure if that is intentional or not but, figured I would mention it.


comment:
Finding Your Fit, Congratulations Screen: Either add periods to the end of the first two bullet points or remove the period in the third for consistency.


comment:
This is similar to the note I had from the Tour. When I click to re-watch a video, at the end of the video, it automatically brings back up the Congratulations screen each time.


comment:
Personal Photos Popup: Suggest capitalizing "Alternative Workplace" here.


comment:
Group Files Popup: Should the title of this popup be changed to "Team Files" as well?


comment:
Similar to my note from the tour and ergonomics videos, the congratulations screen reappears after each item I click when going through the activity again.


comment:
Your Neighborhood Popup, first bullet: Add a space between "team" and "awards".


comment:
Introduction Text: Suggest changing second sentence to "The issues start out small, but be careful  if you do not resolve them, they may escalate!"


comment:
Congratulations Feedback, Fourth Bullet: Suggest adding a comma between "room" and "or".


comment:
Congratulations Popup, Final Paragraph: Suggest deleting "you" before the comma.


comment:
Main Screen: When I try to review an activity again, it is difficult to click into it unless I am not clicking on or near the green checkmark. Could we make the checkmarks clickable as well?


comment:
Second trip through this activity after completing the course: The activity does not completely re-set. It only allows you to go to the third desk. I'm not sure if we want the activities to re-set completely but figured I'd mention this.


comment:
Introduction needs to better explain why reimbursement is important to the sales teams - e.g., "You are not expected to be a reimbursement subject matter expert, but you should have a basic understanding of US reimbursement and know how to direct customer inquiries to the RDC Reimbursement Resources.  

We should indicate when learners may want to listen with a headset (eg., anytime you the learning agent appears on screen, you may wish to listen via a headset.)

After the introduction, there should be a  transition instead of jumping right into content (e.g., We'll start this module with an introduction to the payers in the United States)


comment:
Change "private payer" to "private payers"


comment:
It sounds as though we say "employees" but the screen says "employers" - employers is correct


comment:
Change vertical text box to "private payers"


comment:
We need to remove the laptop docking station from this page.


comment:
help popup - can we move the text down so it doesn't cover the top tabs?


comment:
Change vertical text box to private payers


comment:
We should advise learners that they will be "learning on their own" unless the LA is on the screen.  (Collaborators noted they were waiting for the LA to walk them through the next screen after they clicked "Introduction"


comment:
See previous note-collaborators were waiting for the LA


comment:
The first sentence should note that the remainder of the module focus is Medicare Part B


comment:
disregard "first sentence edicare part B" feedback


comment:
Add "income-related" just before the word "premium" under Medicare Part B


comment:
Collaborators were frustrated with this challenge.  They have never been introduced to the terms and failed 3 attempts before they could move forward.

We need to move this and other challenges after the learner is introduced to the terms.


comment:
delete.  learners do not need this level of detail regarding codes


comment:
We need to be clear that AMY is answering this and other inquiries. "Now that you know there are different code sets, you should better understand Amy's response to the customer."


comment:
Change "Amy's Response" to "Although, Amy is the reimbursement expert, let's help Amy draft the response she will send to to your customer".


comment:
Same changes from previous page under "Amy's response"


comment:
Same changes per previous to "Amy's Response"


comment:
Revise the WTG bubble:

Way to Go!  This exercise shows that you understand the basic codes sets and that, Amy, the reimbursement expert, is the appropriate resource for addressing reimbursement inquiries whether they come from internal colleague or customers."  

Your racing ahead!


comment:
change "you know the basics of coding" to the "basic code sets"


comment:
Too many terms--please delete the following:

Covered Indication, Limitations, Non-Covered Indication


comment:
Too many attempts to "pass"

Change to allow learners to fail once and then "see or walk through" the correct answers.


comment:
Change the sentence under Amy's response to:

Now that you know some basic information about Medicare coverage, let's see if you can help Amy draft her response to Michael's voice mail inquiry.


comment:
Change the verbiage after onto the speech bubble:

to help Amy build her response to Michael


comment:
Again, after one failed attempted, allow the learner to see the correct response (don't make them try again)


comment:
Change Conclusion 2:

Please provide your customer's contact information so that I can respond to their inquiry


comment:
Again, please reorder so that the challenge follows the introduction to the payment terms.


comment:
Change the header to "Common Medicare Payment Terms"

Delete APC & co-pay


comment:
Change Inpatient to:
Medicare payment for tests, procedures and other services provided during an inpatient stay is based on a single, lump sum payment amount.  There is no separate payment for lab tests or other services performed during the admission.


comment:
Change outpatient:

Outpatient

There is no separate Medicare payment for most lab tests performed on the same patient on the same date of service as a hospital outpatient visit or procedure.  Payment for lab tests is bundled or included in the payment amount for the outpatient visit or procedure.


comment:
RDC Reimbursement Inquiry Line
24/7 Voicemail Inquiry System
1.800.428.5074 x 13967

RDC Reimbursement Email Inquiries 
diagnostic.reimbursement@roche.com


comment:
Reimbursement Brochure (we can send pdf)


comment:
Instead of deleting, we are open to making the "wrong" codes more obviously wrong.  Also, let's "tell" learners to place the codes in the boxes in each tank.

Let's discuss the best approach 4/24


comment:
Another thought--instead of dragging codes, why not just drag the correct descriptor?


comment:
Also, collaborators felt "tricked" by the false codes, so let's delete.


comment:
correction: email address is

diagnostics.reimbursement@roche.com


comment:
Since, we don't want our sales colleagues to answer questions on their own. Should we change first part of spoken text which is currently "To answer George's question you need to know the basics of coding" to "George's question is a good one."


comment:
Feedback is that our sales colleagues do not need to recognize codes. Let's have them sort the key definition (top bullet from previous slide) rather than "fictional" codes. Maybe consider switching gas tank exercise and matching exercise?


comment:
Consider replacing the phrase "know the basics of coding" to "understand the basics of coding". This is being sensitive to the fact that we do not want folks to think they can answer questions on their own.


comment:
Change exercise title to "Help Amy Answer the Question"

Consider "Let's help Amy, our reimbursement specialist, draft a response to George's question."


comment:
Is this really an "Answer the Question" exercise. Not sure what it should be called, but that title does not seem to apply.


comment:
"Now you know the basics of coding"..."Now you understand the basic..."


comment:
The word "verification" is spelled wrong on the functional decomposition chart on the right.


comment:
Please change "coordinates" to "coordinate" under the BA Project Managers list.


comment:
The font size on "Who Does What-Regulatory Affairs and BA Project Managers" appears to be smaller than the other articles. Can we make this the same as the other titles, especially the one next to it?


comment:
On QA list, change "provides" to "provide" Change "Helps navigate" to "Help navigate"


