# Feedback

comment:
For middle answer - would stay away from the word "trial" as it suggest that sales reps should close the customer on a clinical study
e.g. Would you like to give it a try? Would you like to try it?


comment:
Rutan is not a recognizable Italian last name, would change it so something more typical.


comment:
Last sentence in the green box - please QC with Sebastiaan/Julie to make sure the right wording is used. 
Beta globin is the cellularity control, so right now the sentence is not quite right.


comment:
Spell check the green box
It's either "a woman" or "women"


comment:
QC with Julie - is it internal cellular control or internal cellularity control?


comment:
Spell check her response
"...today our HPV results are either HPV..."


comment:
Spell check the green box:
should be "a woman's future"


comment:
The second statement reads awkward. The first sentence in that paragraph doesn't make sense. Why does FDA approval matter to an Italian customer?


comment:
Teal call out:
would leave out "Test" after cobas HPV.


comment:
For the brochures, use the actual covers.


comment:
for the RCCP story presentation use an image of the front of the presentation


comment:
Need to refine the descriptor for Wright et al 2015. This paper is the 3-year risk study that shows the safety of HPV Primary Screening. It's main focus is safety of HPV screening vs conventional strategies not the actual description of different screening strategies (that's Cox et al)


comment:
change hint to "Since Dr de Changeante is aware of possibly loosing women to follow-up testing, use the CINtec PLUS Cytology brochure to emphasize how it can help provide actionable results."


comment:
Checked again, Alinity is definitely bigger even when considering just the instrument footprint


comment:
red box - add word screening after first-line.


comment:
try again - cytology needs to be lowercase.


comment:
feedback for bottom should say "This answer refers to the CINtec Histology product, which can be used with the H&E stain to aid in the diagnosis of cervical biopsies. There are other customers in your territory where you can position CINtec Histology."


comment:
feedback for middle should say "Although CINtec PLUS Cytology could be used as a primary screening test, this is not a practical solution for most laboratories. The doctor does not like drastic changes and is very satisfied continuing to use Pap cytology as a primary screening test. Your questioning reveled areas for improvement with triage testing."


comment:
Bergeron should be correct now. Insert note that says we need correct feedback.


comment:
remove "a" before pap cytology in line 3 of expectations.


comment:
red feedback - change sentence 1 to "You jumped ahead before Dr. Zhang is ready to make a change to her current screening strategy."


comment:
initial try again feedback "Although CINtec PLUS Cytology or the cobas HPV test each individually address some of Dr. Zhang's needs, the best approach is co-testing with the cobas HPV test, which includes HPV 16/18 genotyping and triage of NILM/HPV+ results with CINtec PLUS Cytology."


comment:
Can the two questions be separated in some way - either more space between them or putting a line between them so it's clear the blue bubbles go with the green feature above and that the blue bubbles on the left are not connected in any way to the ones on the right?  The speech bubble 'tails' could maybe point left on the left bubbles?  A tester commented that it's very confusing looking.  I agree the speech bubbles make it less clear that each green is a question with the available answers below.


comment:
The testimonial is too long. Suggestion (beginning with third paragraph):

"This, however, was not the case. GAP quickly took action and paid off the remaining balance in full, allowing me the ability to finance a new vehicle and keeping me from having two loan payments or having to roll in negative equity into my new loan.

(remove fourth paragraph)

I made sure my new loan had GAP, all of my future loans will have GAP, and anyone I know and love will have GAP. This product is so worth the price and I hope it can give others the peace of mind I was able to get from it."


comment:
cintec plus brochure rollover - This brochure highlights


comment:
Writght 2015 rollover - change to "Publication of the study results for the ATHENA study, describing the screening strategies that were investigated in the ATHENA study."


comment:
Option 3 suggestion: edit it to highlight how the cost is very competitive with the CU's biggest competition for car loans: dealerships. Example:

"It is priced very competitively against other lenders' GAP products, which allows you to provide high value to your borrowers."


comment:
The negative equity feature - the benefits listed below seem to focus on adding the deficiency balance from this loan (if a total loss) as negative equity to a future loan. This doesn't seem right. Would like the group to discuss - How does the fact that she added $2,000 to this loan and as long as she is not over her LTV this negative equity would not impact her GAP claim.


comment:
replace the doc's statement with "You have some good points, but I am going to need more time to consider my options and review the guidelines to see what they recommend. Can you leave me some information?"


comment:
Maybe change 60 day free look feature to "60 day fully refundable period" and the benefit to "Borrowers have time to make a decision about GAP and still protect their loan against a total loss."


comment:
Consider changing the word "trial" in the 2nd statement since it might suggest to the sales rep that you should close for a clinical study. 
e.g. "...possibility to try it out?" "...possibility to give it a try?"


comment:
Just an observation.
For the past few customers, my count for how many "women saved" has stayed the same. My fault or is the system not adding/subtracting women to my tally?


comment:
I understand that changing Annie Jen throughout is a challenge. I would propose to add a Roche badge here so it's clear visually that it's a Roche person.


comment:
Use the actual brochure covers for the collateral pieces.
Correct spelling of Wentzensen (not Wentzenson), Ordi (not Orti)
It should be Bergeron et al 2010


comment:
Rephrase to "operational innovation, continuously seeking productivity improvements" to avoid repetition of "and"


comment:
For the Wentzensen descriptor, see the comment in one of the other cases


comment:
For the Bergeron descriptor, see my comments in one of the other cases


comment:
Just a note. Minor point.
The description of the cobas brochure is much more detailed than any of the other descriptions.
Might want to consider a more high level summary to make it consistent with the other descriptors.


comment:
Just a thought.
In the descriptor for the WHO brochure, might want to spell out WHO as World Health Organization (WHO). Not everyone may be familiar with the acronym


comment:
Shouldn't it be "In NAT testing, a bridge strategy for the cobas s 201 system [...]" ?


comment:
For CINtec Histology - the title of the brochure doesn't change when you toggle between the two pieces.


comment:
Propose to rephrase feedback to: "Due to licensing limitations for Anti-HCV, Roche [...] until beginning of 2017".
Native English speakers, please comment which version is better.


comment:
I don't quite understand the Customer quote. She is also HPV testing (but co-testing). What are you trying to get at? The HPV primary screening trend?


comment:
Typo: "moudles" --> modules.
Answer speaks about advantage in IT but then mentions CCM. Should we not remove IT (ie the Advantage of Roche is CCM...) ?


comment:
Additional expenses could be considered correct (eg. additional expenses due to false positives caused by carry over).
Propose to replace additional expenses by "False negative results".


comment:
Propose to rephrase the question to "means there is a single _____ for samples".
All answers can stay the same except obviously the correct one which should be rephrased to "point of entry"


comment:
Feedback text should read "in addition to their current needs"


comment:
Align with Magnus to ensure this correctly reflects the new positioning.


comment:
When I select the correct answer "reliable and fast..." I still get the incorrect screen.


comment:
Something doesn't seem right here.
e801 reagents require no prep time so I select false (zero prep time < 1 min prep time!). But still I get incorrect.
I would propose a new question:
The cobas e pack green for the cobas e 801 module just require uncapping before loading on the system"
Answer: FALSE. They require no preparation and can be loaded directly.


comment:
Expectation statement: She is only concerned about managing HPV 16 and 18 with Pap? not any other high risk genotypes? Interesting customer.
Perhaps consider a more comprehensive statement 
e.g. "...value of managing high-risk HPV, including HPV16 and HPV18, without a Pap..."


comment:
From the introduction page of Zhang Wei, it was not clear to me that she is NOT genotyping today.
Maybe clear that up in the introduction (or I just missed it).


comment:
"front-line" is repeated twice in the teal question box


comment:
None of the questions really help with dismantling the co-testing argument.
Where the focus of the questions leads to is to add PLUS to their co-testing strategy. If that's the only goal - ok. 
if we want to make the case of primary screening with PLUS triage we need to offer something else to intrigue her to learn more


comment:
Wentzensen not Wentzenson
The descriptor 
Wright et al ATHENA 2015 and PLUS 2017 Study is confusing


comment:
Mistake: To help you gain knowledge about the competition (remove your)...


comment:
Again - I'm confused about the actual goal of this case.
The statement of the prior screen conveys that the sales rep wants Wei to switch to HPV primary with PLUS. The statement here wants to convey that you can add PLUS to co-testing to resolve discordant results.
Please identify the goal of the case and adjust the text where appropriate to reduce confusion.


comment:
same comment on Wentzensen descriptor as in other case


comment:
Rephrase to "Abbott consider themselves the leader in..."


comment:
Same comment as in other case on Wright et al 2015 descriptor


comment:
When you select the right answer for Abbott questions, Annie Jen still shows her "sad" face whereas when answering correctly for Grifols, she shows her "happy" face.
It should always be "happy" face the correct answer.


comment:
A different descriptor for the Wright et al 2017 study is used here than in another case. I like the descriptor here better.
Align the descriptors?


comment:
Could you mix up the questions ? It's too easy being Grifols-Abbott-Grifols-Abbott etc...


comment:
Inconsistent naming of the CINtec PLUS brochure
In another case it is "CINtec PLUS butterfly brochure", here it is "CINtec PLUS butterfly line-up brochure" - these are meaningless internal names.
Would recommend to name it "CINtec PLUS Cytology Product brochure"


comment:
Style of descriptor of Wright et al 2011 is completely different than for the other papers. Might want to align the style of the summaries


comment:
Looks like my comments on happy/sad face is valid mostly for the first couple of questions. Please recheck that the character shows the correct reaction based on user answer each time.


comment:
The green box feedback on Wright et al 2011 is awkward. "..it shows that cobas HPV16/18 result is recommended??" A paper doesn't recommend.
Alternative wording could be:
"..it shows the value of cobas HPV 16 and 18 genotyping so ..."


comment:
Comment on the leaderboard:
In your introduction you say that the max score is $13,000. Bob already got more than $13,000. 
Adjust the number in the intro?


comment:
Resources in blue text should be capitalized.


comment:
Based on usability testing we think it would be best to have a task within LMS to have user find and review the GAP QRC prior to completing course. We can still leave the directions in here, however most users did not follow the directions.


comment:
Background image still disappears after a while.


comment:
Per legal: We need to add citation for "average new car depreciates about 30% in its first year." - Source: Carfax.com/blog/car-depreciation


comment:
Should update the depreciation to 20%, rather than 30%. This is the most recent data we can find.


comment:
The test music ends abruptly at the end.  Once it's purchased will we be able to make it fade out instead?


comment:
For the video, I like that you can't go forward or back the first time viewing the video. However noticed after you've viewed it you can then go forward or backward as you would like. I think this is important to ensure they watch it. I was able to pause though and pick-up where I left off.


comment:
Adapt text:
Reagent Loading Bay: remove last bit of sentence "giving labs..."


comment:
Change to "Other Account Stakeholders" :  "She is influenced by the opinions of her peers"  (Remove Guidelines)


comment:
Reagent loading bay:
New text:
Samples, reagents, calibrators and controls are loaded in 5- and 10-position trays. Each position holds racks of 6 sample tubes.
The reagent loading bay has a dedicated position for priority loading.
Samples, reagents, calibrators and controls can be loaded continuously.


comment:
Per legal: During the video we shouldn't say GAP "pays" we instead need to use the term "waives" the deficiency balance.


comment:
On computer:
Move existing text on AlinIQ to a new, additional "bubble".
On computer, new text should read "Alinity system software:
The Alinity system software has a user interface that is designed to provide access to system
information, software functions, and Help for an active screen.
The user interface is common among all Alinity systems."


comment:
When you come back to this screen the audio will automatically start but the screen with the replay button are showing. Once you click replay the video will show matching the audio.


comment:
Reagent loading bay: change to "Loading area"


comment:
Based on usability testing several comments that speech bubbles came in quickly and they felt rushed to read and may just skim the content.


comment:
AlinIQ IT solution:
Add following text:
- AlinIQ Always On: this service delivers predictive alerts to labs, enabling the detection and prevention of instrument downtime up to three days in advance.
- AlinIQ AMS: middleware solution, rebranding of Omnilab LabOnline.
- AlinIQ BIS: the Business Intelligence System provides the tools to optimize throughput and capacity of existing systems to help labs absorb volume increases without additional budget. It helps labs improve operations and operational expense performance and communicate the lab's value to the broader health care organization.
- AlinIQ IMS: the Inventory Management System combines RFID technology and streamlined process consulting, allowing labs to get ahead of operational needs, helping avoid shortages of critical items, reduce waste and time taken for manual processes.
AlinIQ solutions are common among all Alinity systems.


comment:
Redundant to have bulk solutions can be loaded continuously and all consumables can be loaded continuously.
Could we replace by "System interface common across systems of the same family"


comment:
For Alinity, change text to:
"Samples and reagents are loaded in 5- and 10- position trays, accepting 30 and 60 sample tubes respectively"


comment:
Per legal: nowhere in the training do we mention that GAP is NOT insurance. Also, we don't know what coverage Tyrone has so we can't say definitively what it covers. Make the following changes the 3rd blurb - "Your current insurance most likely only pays the actual cash value, not the loan balance. GAP is a non-insurance product that supplements your current insurance coverage..."


comment:
Phone should ring every time, if possible.


comment:
Re-write to question 2:  What are your greatest concerns when women fail to return for follow-up?  How do you resolve a NILM/HPV+ screening result?


comment:
In green box make this edit .....with CINtec PLUS Cytology "triage"......


comment:
Continuation to only choosing cobas HPV -  replace my edit of "There are 2 Roche portfolio products that may interest Dr W." and add......"the best approach is co-testing with partial genotyping including the triage of NILM/HPV+ results with CINtec PLUS Cytology"


comment:
Need to correct the statement about "overtreatment"

This is not true....see my previous edits on this section re: this.


comment:
Voice in the background is distracting....music "okay"


comment:
Why is the voice "male" but the image of the competitive rep a "female"....this does not jive


comment:
It is not intuitive that you need to click on "Women's health is under attack," in the upper right hand corner, to proceed.

Need to make it more obvious that that is the "next step" to play the game


comment:
I like the fact that the pop ups explain why selections are not correct.

In some of the prior screens the navigation is somewhat awkward as it is not intuitive that you don't have to continue to ask questions (even knowing some are truly "bad")


comment:
the author is "Ordi" not "Orti"....also dates are wrong


comment:
We changed the title on this to say it's GAP in Review (because originally I felt like this exercise was out of place and made more sense before interacting with borrowers).  I think something needs to be added or changed in the paragraph before the activity to explain why we're doing this exercise now.  Maybe something along the lines of...  Now that you've seen how GAP features and benefits can be presented to a borrower, let's review what you learned. (I'm sure you can think of something better than that..)


comment:
For the edits on this page -  other than my first global edit -  please see my final edits sent in the ppt presentation -  (since made additional changes and updates)


comment:
Delay in program to my response...not sure if this is due to a program error or connectivity error with my computer


comment:
Noticed that sometimes $$$ are not added when the correct option is chosen


comment:
Per legal: We want to make sure the borrower reads and understands the actual GAP waiver prior to signature. Suggest changing to "April can provide Tyrone with the GAP brochure, a copy of the GAP Waiver for him to review, and iQQ's Show the GAP".


comment:
First blurb - it starts the sentence with - Amber, let's talk about how GAP can benefit you. Since it starts with this sentence is it confusing that it actually contains features? Can we just say "Amber, let me tell you about GAP" or something like that.


comment:
I agree with MF, we need the user to know what is the right answers after 3 tries it isn't clear to the user. This came up in our usability testing and most of them did not know which were the correct answers. Can we turn them green, outline them or somehow mark the correct ones?


comment:
Per legal: 2nd blurb change to you may be protected.


comment:
3rd blurb - regulators do not like when we use the term "affordable" or other subjective terms in consumer communications (what is affordable to one is not to another). Please remove coverage is affordable protection. May need to come up with a 3rd feature, reading through this now I'm not sure that affordable protection is even a feature?


comment:
Incorrect bubble - when a user selects 1 of the 3 and clicks submit it says "Incorrect", Not exactly. Users then think that is not a correct response, however they ALL are supposed to be correct so they won't select that one again. Could it provide a hint, that yes that is correct but there may be others as well? All of our users in testing got this wrong and once they selected one they thought the message said they were incorrect.


comment:
Correct Message - Change to - Good Work. The key features of GAP may be beneficial for everyone. Now, what benefits support these features?


comment:
Thought - maybe we shouldn't have all 3 of these be correct. If we modify the last one based on legal's suggestion it would no longer contain a "feature" rather than coming up with a feature we could just leave it with the last sentence and it would not be correct. Just throwing it out there!


comment:
Agree with SD in usability testing the users had a difficult time identifying the differences between the two options in the second feature - they felt they were too similar.


comment:
Suggestion for blurb 2 - remove reference to "member". Can it say, This is a very popular product that many of our borrowers take advantage of.


comment:
Per legal: blurb 1 - asterisk next to deductible and put the disclaimer at the bottom saying "Deductible cannot be waived as part of the GAP in AK and NY.


comment:
Per legal: Blurb 1 - please add "if paid as part of the "gap". Deductible is not paid separately and this must be clarified. Probably need to discuss with group to come up with best way to word this.


comment:
Per legal: can not say "low cost" and "minimal impact on monthly payment" Suggests changing to "The cost of GAP can be included in your loan..." not sure how we want to finish this without focusing on minimal impact to monthly payment


comment:
The "Correct" message should be modified to match the changes we decide on for the Amber scenario.


comment:
Per legal: Low cost feature - cannot say "low cost" as it is a possible UDAAP violation. We also cannot say "just a few dollars per month". Will need to revise this feature/benefit.


comment:
Incorrect message - the incorrect message should be the same as the changes we decide on for Amber scenario. If all three are the correct, then we shouldn't say they are "incorrect" when you only select 1.


comment:
For the asterisk by deductible, can we change the disclaimer to be "Deductible cannot be waived as part of the GAP in AK and NY". This would address TS comment and match what we do earlier in the exercise.


comment:
When correct answers are shown, change the color of the speech bubbles of make a checkmark next to the correct ones (like was done in Amber's scenario)


comment:
First 2 benefits seem too similar to choose which is right - might need to make more of a distinction between the two.


comment:
Ignore the comment below that starts with, "Should change Dr W's statement to........"
Please refer to the changes that I made in the PPT


comment:
RE's comment below on the Wright et al Athena 2011 study will be addressed in the PPT edits that I provided.


comment:
Ignore my edit comment below -  See the changes in the PPT presentation


comment:
Ignore this edit -  use the one in the PPT


comment:
For my comment on this page - see the PPT -


comment:
All of Bob's and My edits to the questions are addressed in the PPT


comment:
I incorporated all of the changes and comments below in the PPT


comment:
Although the learner does not have to ask all 6 of the questions, to proceed to the next section, if all 6 questions are asked instead of the ask more questions button, the button should read something like, "Choose the Roche cervical portfolio test(s) you will position"


comment:
After alignment, feedback text should read:
Roche has over 250 consultants over the world, that speak your customer's local language and with knowledge and expertise on the local market and it's specific needs while still leveraging the experience from the global community ("Think global, Act local").
Neither Grifols nor Abbott provides this degree of support to blood centres.


comment:
Which training would you like to take:
Text should read:
- "Consultative Selling Training"
- Other RBSS trainings (page goes to RBSS intranet


comment:
Perhaps change the last name from Miller to Garcia (or similar)?


comment:
Perhaps change picture and name...instead of Tyrone, how about Andre (or similar)?


comment:
3rd box:  Responsibility for the remaining balance does not necessarily mean there will be an impact to the borrower's credit rating.  Suggestion:
"It helps ensure you won't have to dip in to any savings to cover the remaining balance, or potentially impact your credit rating should you not  have the funds to pay for a car you no longer have."


comment:
In response to SLD...we did discuss on the last call, and determined that we did want to reference iQQ, as that is Allied's quoting tool for iQQ.  We discussed that there will be clients using the Frost site or have the waiver on their LOS platform, but this should be directed at the typical Allied client audience.  "Show the GAP" should be in quotes, though.


comment:
First blue box:  "can benefit" should be "may benefit."  "insurance paid" should be "insurance pays."
Second blue box:  I suggest getting rid of "early term of the loan."  Early can mean different things to different people, and realistically there can be a gap for up to 36 months of a 60 month loan for some cars...more than half way in.  Suggestion:  "If a total loss occurs before the loan balance catches up with the depreciation, you will be protected."


comment:
First blue box:  Agree with SLD's comment.  Also, suggest revising:  "..and it may cover some of your son's insurance deductible..."  The profile says the deductible is "high"...again, means different things to different people.


comment:
Second box referenced "members."  Should be "borrowers."


comment:
Agree with JS...the items not being highlighted should be blurred out to avoid confusion.


comment:
I agree with all comments, with the exception of removing the year.  That is when it happened, and may be relevant to valuations.  As discussed on the last call, the goal is to review every 2-3 years, and update as needed...so if this feels stale during review, an updated testimonial can be sought.


comment:
Prevents defiency balance from being rolled in to loan is a Benefit, not a Feature, of GAP.


comment:
Change to:  Click the image below to read a story about an actual borrower's experience with GAP.


comment:
In our usability testing several learners felt option 1 and 3 were more borrower benefits.


comment:
Shorten the testimonial to:
One day, on the way to work I was stopped in traffic on the highway. I looked in my rearview mirror and saw an SUV coming at me (at what was later estimated to be, roughly, 65-70mph) and it was not stopping. I attempted to turn my wheel to get into the other lane, to avoid being hit, but did not have enough time. The SUV struck my vehicle from behind sling-shotting me into the other lane, across the highway. It sounded like a bomb had exploded when he hit.  

I am lucky to only have minor injuries from this accident but besides that, I was able to have major peace of mind when it came to the financial impact of this accident. My insurance company determined my vehicle was totaled and valued it at $20,000; however, I still had $23,000 remaining on my loan. This left me with a $3,000 balance I would have had to pay, for a vehicle I no longer had.  Thanks to GAP, the $3,000 balance was covered, so my loan was paid in full, which allowed me to finance a new vehicle without having to roll in the additional $3,000.

I would say that the benefit I received was worth the price I paid for GAP. I made sure my new loan had GAP, all of my future loans will have GAP, and anyone that I know and love will have GAP on their loan. I had my own car insurance but it would not have covered it all. This product is so worth the price and I hope it can give others the peace of mind I was able to get from it. 

-Chris


comment:
Per legal: option 3 - need to remove "low cost". Will need to re-word this as a group.


comment:
"Correct" box, says "customers" should change that to borrowers.


comment:
"Correct" box - says "talk to your coach" will the learner know who their "coach" is?


comment:
We had feedback from usability tester that they didn't know what 60-day free look meant. The product card also just lists it as 60-day free look. Should we use a phrase such as Borrowers can cancel within 60 days for full refund or something like that?


comment:
Certificate should default to landscape orientation for printing.


comment:
From a learner's perspective, I wonder if having some audio (music or narration) for the starting screens.  Something to get them motivated for learning.  I just get the feeling it's missing something to start the engagement.


comment:
Add to end of instructions: 

"When ready to play, click >"


comment:
previous screen, for the download "Ventana_CCS_SalesToolSummary" this will likely be renamed to "Roche_CervicalCancerPortfolio_SalesToolSummary"?

Also the publications included for cobas are not correct and will need revision. Please share request to the HPV team for content and when due so we can help, we have not been asked yet. thanks!


comment:
A pathologist does NOT manage patients, this question does not make sense here.


comment:
HPV testing (in reflex or otherwise) does not help identify women with "underlying CIN3 disease" exactly, it only identifies women with hrHPV infections. This should be revised for accuracy


comment:
Robert de Changeante- isn't he a pathologist? (maybe I missed something)

See previous note, the lab (and in turn the pathologist) doesn't manage patients, so this question doesn't make sense: 
"do you ever lose patients to follow up when repeat pap testing is required?"


comment:
In this case, Pap is first line screen with reflex (triage) of ASC-US to HPV, so the wording of the correct answer is misleading to me. 
"because this product is used as a triage test for cervical cancer screening" 

We are positioning CINtec
Maybe try- "because this product can increase sensitivity and reduce uncertainty with cytology?"


comment:
From a choose the right tool perspective, you are saying "select only the right tools and marketing materials to USE IN YOUR NEXT SALES CALL.." 
You cannot "use" internal use only documents like the "how to use brochures" so I would presume these will be the wrong answers and/or you will re-word the directions?


comment:
I also wouldn`t want unwanted donations in my inventory. Answers could be misleading


comment:
I am confused about this. CCM is in my opinion not IT but just the connection module between the analyzers.
So is it CCM or Roche IT (what ever that is in the future)?


comment:
The answer just doesn't sound right to me. We don't test HCV RNA in serology tests. We do RNA testing in NAT and antibody testing in serology


comment:
Is this statement completely true?
What about the Automate from Beckman which is also being used in donor centers?


comment:
Forgive my ignorance but is the sample quality check of the sample done in the CCM or in the px12 instrument?
None of the answers talks about the actual quality of the sample.....


comment:
We need to change the CCM for p512 or p612


comment:
For this part, would it be possible to have a laboratory as background?


comment:
Abbott is the leader in donor screening serology.
Transfusion Medicine is far more than serology testing. It is including blood grouping (which Grifols is having) and transfusion follow up in hospitals. I know that Abbott is claiming this but it is a false claim.


comment:
I am reading EXCEPT and actually STAT testing is in the Panther so they don't need a third party for this.

So the answer is not right and should be STAT testing


comment:
Please add the other donor screening assays from Grifols to the available tests.


comment:
Still want to see it as one page, not two.


comment:
try again - needs "cervical" before biopsies


comment:
Try again for middle choice should say "Although CINtec Histology is recommended by the World Health Organization, this is only one reason to position CINtec Histology with Dr Medallino."


comment:
IDT is always more sensitive then pool testing. This is a no brainer but we need to talk about flexibility in testing algorithms, country requirements, etc


comment:
when you click the top answer, it expands the text box and takes forever to load.


comment:
Same comment as previous.
Can we please talk about clinical sensitivity


comment:
Please remember that we only have 1 to max 3 donor screening assays needed on the Panther so 4 is not a limitation


comment:
It is a screening assay and not a clinical diagnostic assay


comment:
doc statement - change out to are in line 4


comment:
"They are often in disaster prone areas."
I would disagree with this statement.  To me it makes it sounds like the majority of customers only buy because of disasters.


comment:
What do you mean by "one-off sale?" Many of the people our ag dealers sell to come back again and again for different projects.


comment:
I am not sure a dairy farm is a good example here because generally, with all of the pumps in those operations, the kW required is much higher than the RLC product line allows.  Hog or poultry would be a better example.


comment:
"Can you describe why you need gensets and how you use them?"
I would change this to read, Can you tell me why you want a genset and how you plan to use it?  
I personally think that is a more friendly question.


comment:
Should "business" in the bubble actually read "home?"


comment:
In the first section businesses are mentioned twice.  First, "they are residential businesses with a single owner."  that is a confusing statement.  is it an apartment with homes or businesses?
Second - "take a few minutes to learn about a business type in this market category."  Same thing.  I think it should be reworded.


comment:
Should read "work to establish a relationship" not just relation.


comment:
need to remove > arrow showing up on this screen


comment:
When you click the resources link, on the pop up window the "return to course" button does not work


comment:
need to remove the > over the info button.


comment:
There's no memory of where you exactly are in the game: meaning if you clicked through the 4 customers, continues, then go back to this page you have to go through all 4 customers again before you can continue and go to the page you came from.


comment:
The red "False" box threw me off here (as if I did something wrong or answered it incorrectly).  It also stays on the screen even when you move/respond to the next question.


comment:
Should use competitor's logo above Ms Diag


comment:
That Correct, change the sentence into:
In NAT testing a bridging strategy for the cobas s201 system for the volume.....
Same wording in the answer.


comment:
How about some pics of the ATS and load panels. Maybe description and or any other content to dress it up.


comment:
What about Northeast Hurricane activity- Super Storm Sandy. 
Also, one identity was missed. A family member buying for an elderly parent. May not own the home but is looking out for their safety.


comment:
What about a small mom and pop convenience store or a mom and pop super market.


comment:
An AG application that rents equipment that can be introduced to a Standby Gen to help reduce the costs of a yearly rental. Could have multi units within the application. Typically a potato farmer or other.


comment:
You may wan to include local emissions or state emissions.


comment:
On the certificate you may want to add Home and Small Business not just understanding customer requirements. Maybe, even the course number.


comment:
remove or replace:  Buy Smaller Components with Buy smaller sized  generators.    This is in numerous places in the training.


comment:
remove or replace:

1.	Buy Smaller Components with Buy smaller sized  generators.    This is in numerous places in the training.


comment:
Take out Live in disaster prone areas in North America.   Replace with Live in areas with  power outages.


comment:
This below still states Business type when it should state my home or houseor customer


comment:
This below still states Business when it should state my home or house


comment:
Bubble states "Any of them are a right fit",  but some are, can we say ' some are a exactly what I need, but I had mentioned additional must-haves" or something similiar


comment:
3.	I noticed the word Sleek to describe the appearance.  Please have them keep with more general terms like ascetically pleasing or attractive.


comment:
Addressing RE's comment in Orange - regarding "Less accurate technology"   Change the following parts of the opening paragraph to:
........"She is trying to strong-arm customers to rely on testing methods and technologies, including pap cytology and another less effective HPV test.  Her approach does not best meet the needs of the customers and more importantly the women being screened for cervical cancer.  This poses a ........."


comment:
About 36-37 seconds of the video script in -  Change the script from....."pap leads to over treatment of women, to "pap leads to over testing and unnecessary procedures for women"


comment:
To address RE's tracker comment in ORANGG - at :34 seconds in.........   change script to, "You see, pathologists and physicians in this area are big supporters of Pap cytology. Since the 1940s, Pap cytology has reduced cervical cancer rates by 70%. Although most of the remaining cervical cancers are due to women not being screened, as the current standard of care, Pap cytology has reached its limit in continuing to reduce the annual rate of cervical cancer.


comment:
For the hint section in Q2 I see that my edit that is in Orange in the Tracker has been addressed.   Please also address  Also, please make the slight edits,  Change "ASC-US and LSIL" to  "ASC-US(HPV+) or  LSIL"

, "...........while identifying women with CIN2+ disease with high specificity, without sacrificing sensitivity."  (get rid of the word "the" before women.)


comment:
Edit was not made correctly for the first option:  Change to, "because this product is a cervical cancer screening triage test with high specificity, without compromising sensitivity when detecting cervical disease"


comment:
FOr Bergeron resource, see the latest version of the Inventory resource worksheet v6


comment:
Ignore my other comment about Bergeron.

Wentzensen 2012, Bergeron 2015 and Schmidt 2011 are all excellent publications for this sales scenario, and should have the same correct feedback, good to be used for this scenario


comment:
Why is the # of Women where disease was identified with certainty not changing......it is still 0?  Why is it not tallying up to a number?


comment:
Would prefer to see a P7 complete alternator including outer casing on front page as this is primarily for genset sales force and they would be used to seeing complete units


comment:
Following my comment on opening screen, this could be a better page to place an exploded view of an alternator with internal components shown.


comment:
Is this the same Penny we met in the paralleling course, if so can she be wearing a different outfit? not sure if this is possible, just a different colour top would do. Also I thought we called her Penny Power or something very similar, so we should call her the same name in this course as well as we introduce her.


comment:
Would be good if it cut to a more production floor type background when looking at the internal components as it is unlikely we would bring these items up to the office. No problem with her conversations and thinking/questioning time being with an office background


comment:
With ref to rotating field and rotating armature, if we don't want to include details of both then we should include details of what Cummins use and then reference the other and mention brief reasons why we do one and not the other. - Pete can we discuss with SME ??


comment:
I didn't have to click all the items before the Next button was available.
I like that when you click one you get the text and the separated component image in the expanded box.


comment:
I think we should also reference the double bearing alternator as we are calling this out as single bearing. All the P80's and above are double bearing - why do people want double bearing, what are the advantages and


comment:
I expect the final text will make it obvious to the user why the screen is grey ie the lights have gone out etc....At the moment its not so obvious and just looks odd :-)


comment:
Would be great to include the RBSS positioning statement into the answers (after clicking correct/false) --> reminder and reinforcement of our positioning statement


comment:
Agree with Alberto's comments. 
Would add: 
-All serology and NAT reagents are CE-IVD marked...

-"Due to licensing limitations for anti-HCV on US grounds, Roche serology reagents...


comment:
Sensitivity is part of it but "specificity" is most important for blood banks! Needs to be rephrased


comment:
First correct answer lights two bars of the power meter not one bar


comment:
Second correct answer and we still have two bars lit up on power meter so its now correct


comment:
negative tests is a bit misleading as well --> negative test results


comment:
When completing the nine components questions, you select an answer then click submit. A response box pops up and if correct you are directed to click next which is in top right corner. As there are nine of these it becomes very tedious getting to the top corner each time. It would be less frustrating if in the response box you removed 'click next to continue' and just added a continue button in there and only made the 'Next' button live after the lights were back on.


comment:
I assume for images such as the main rotor as we have here we will be able to remove any extra red arrows that are not relevant


comment:
The proof source of this 2014 study should be provided at some point in time --> latest in the appendix of the pdf summary/dossier (also as a link)


comment:
Kilowatts or KW symbol on the powermeter is incorrect it should be 'kW' ie lowercase k, uppercase W


comment:
Proposal to include the positioning statement into the answer box that appears after clicking the answer.


comment:
For the powermeter is it possible to add a couple of extra power bars to each line and when all the answers are complete we still have two empty bars. If that is a total of 11 bars then between bars 4 and 5 can wee add a small label that is '50%' then between 9 and 10 we add '100%' then at the end of the row we add '120%'. Also then when we light up the 9th bar which takes us to 100% that 9th bar should be amber in colour not green.
It would also be great it the empty bars were not white but a pale 'unlit' version of the colour ie green for the first 8, amber for number 9 and red for numbers 10 and 11. - Happy to discuss if this doesn't make sense. Ian


comment:
To me its nots that obvious that changing from a grey background to a white one is the lights off and then on, maybe we need some visual lights in the office?


comment:
Do they both have to wear green shirts? and have beige trousers, the same colour hair, the same colour eyes.....are they non identical twins at work ? :-)


comment:
The continue conversation button looks very basic with the 90degree corners, In everything else we have been getting rounded corners or rounded ends to the box.


comment:
Is this another opportunity for a 'go home and read this evening' type screen as we did with the lean burn gas module 1. could be at home, could be in the canteen over lunch, or in a coffee shop.


comment:
The book is not obvious on the screen being white on a white background, we need some contrast. Would todays sales rep look at this information in a book or on a tablet screen??


comment:
I know this is early stage, but if we continue with the book as is we need to watch the white backgrounds to the images cutting into the shading of the book spine area eg Main Generator - exciter image


comment:
Would be great if once the yellow box has gone, we can increase the height of the boxes and include a small image of the part next to the red item names. Would make it more visually apealing


comment:
I assume the slider in this format will work on tablets and mobile devices.


comment:
Need to be mindful of how we word the AvK and Stamford introductions as the majority of Powergen units that go out are from the Stamford range - Pete perhaps we can check back with CGT sales teams or similar to confirm how we flavour this


comment:
For Zika-question:

The CE mark is already given for the test, therefore I would rephrase as:
- blood banks accepting the CE mark can use Grifols Procleix zika virus assay to screen blood donations

http://www.grifols.com/en/web/international/view-news/-/new/grifols-makes-procleix-zika-virus-assay-available-for-screening-blood-donations-to-countries-accepting-ce-mark


comment:
The alternator image screens look strange with them in the office again, it would be better if they had a workshop type background


comment:
Abbott question about new systems family:
- typo in the answer: Alinty--> Alinity


comment:
This is fine we just need to confirm what images we put with each tab. Also be good to include why these are for the particular application.


comment:
I can't continue after having clicked the two scanning icons


comment:
Why is this referencing the book, that was many screens before, does it link right?


comment:
Are you intending to keep the red boxes round the text answers, we have managed without the red box in previous modules and it looks strange as is, in this course. Activity is fine though


comment:
Sample pipettor has a FIXED needle (fixed for consistency with the other materials)


comment:
Feedback should include that Roche offers customers support in solution design, process optimization and more.


comment:
Please rephrase question so the focus is on the size being equal and not on the Roche instrument.
Eg. Abbott claims [...]. When you include also the clearance and service access required, total lab space is ______ than the cobas e 801 configuration of equivalent throughput.


comment:
Let's bullet out what Penny needs to know


comment:
Could we rephrase to say Dr. Blut will make his decision based on whoever will demonstrate they can best improve his lab processes ? (ie making him a Keep Me Ahead ?)


comment:
Still don't understand the point of these clues


comment:
Comment from Magnus:  If you start clicking on the different components before discovering them all. You will get stuck as the scanner dissapears so you cannot discover the rest and you cannot continue as you have not read them all.


comment:
I think it's called Panther Fusion system


comment:
I don't like "I think you will see how Roche is a better solution"


comment:
Also add here (as in a previous comment of Alberto):
- cobas e801 configuration of identical throughput


comment:
update to "Susan prepares the slides for courier pickup."


comment:
lowercase digital pathology UNLESS it appears as part of the phrase Roche Digital Pathology. I'm treating the latter like a proper name, while the former as just a regular noun.


comment:
comma after colleague and before Dr. Michaels


comment:
in the traditional panel with the courier costs info, let's REMOVE the copy about waiting up to 7 days, bc that appears on the next panel for trad path. 

So it will read:

"Susan realizes it will cost her at least $50 just in courier costs...."


comment:
remove the hyphen from high medical-value on the VO screen


comment:
in efficiency pop up-- make it "improved accuracy..." instead of "better accuracy"


comment:
Is our pathologist wearing a name tag? I know i'm not supposed to be lookin' at that stuff but it caught my eye. :)


comment:
in the pull quote during the VO, i don't think the - in "high-medical" is necessary.


comment:
Please change "Certify Team" to "Certification Team."
Please change "DA" to "AD" and "Director of Athletics" to "Athletics Director."


comment:
Can we turn the pop ups into complete sentences, with the current headers on the pop ups as bold phrases w/in the sentence?

So:

We will grow trust by building a strong foundation with the VENTANA DP 200 and Virtuoso 6.0, establishing Roche as a strong partner for digital pathology.


comment:
Update copy to...

We aim to close gaps by executing our strategy and continuing to invest in clinical algorithms.


comment:
Update copy to...

We want to differentiate our story by demonstrating why Roche is different from Leica and Philips.


comment:
Lowercase "clinical studies for primary diagnosis"


comment:
Change first sentence from Know your product: Paralleling Basics course to "Welcome to the Paralleling Basics course" or "Welcome to Paralleling Basics"


comment:
Make sure US (United States) is U.S. curriculum-wide


comment:
Grammar question: so they or so that they?


comment:
Please add the green boxes when the learner gets the question right


comment:
Make it, "Continuous access, walk-away scanning"


comment:
Make it
- Fast scan times, at <45 seconds for 20x scanning and <90 seconds for 40x scanning


comment:
edit to "Fast scan times" comment--remove the < before 90


comment:
make all bullets sans period for consistency


comment:
I kind of want to rewrite/reformat this screen. I will send you updated copy.


comment:
remove "&" globally and replace with the word and


comment:
in VO and on screen pull quote, change 'precision medicine' to 'precision diagnosis'


comment:
text change, 2nd paragraph, 2nd sentence: "In this course, she will show you a brief comparison of her biopsy comparison with and without digitization." (I thought the original wording was confusing about what was being compared)


comment:
Recommend italicizing "just in courier costs" rather than "just in"


comment:
Yeah, the pathologist's name tag can't say "Laura" if her name is "Susan"! Recommend swapping out the image with something else, I doubt pathologists wear name tags.


comment:
Please adjust the yellow boxes that come onscreen so that each is flush with the grey bar at the bottom.


comment:
The leg to the icon above "Run" overlaps the text a little bit, can we adjust one or the other to give the same amount of space between the word and the icon?


comment:
The year for Geist Quarry should be 2016 not 2017


comment:
Use solid lines vs green arrow.  Should read Board of Trustees vs Trustees in in both text and box.


comment:
need to replace leadership picture with more current picture of officer group


comment:
Replace first two photos; we will provide replacement photos


comment:
Gensets text descriptor is not quite right and has only an open bracket ( - It should be 'Gensets can be connected together (paralleled) and provide power to the loads when the utility is not available.'


comment:
we should put an image on the page (right hand side) whilst the question is being asked otherwise it looks like a big empty page that we couldn't fill, and then grey the image out to the background when the response text comes up. The image could be a large genset or one of the paralleling sites with multiple gensets side be side.


comment:
This is page is not right.
Definitely wouldn't have the battery and the alternator in the same picture connected together.
The battery would make the straight line graph.
The green alternator would make the sine wave graph.
The first section of text relates to the battery image and the straight line graph
The third section of text relates to the green alternator image and the sine wave graph.
The middle section of text is the comparison between the two graphs.


comment:
We have a shorter version of this video that we will send you.  Several of the employees in this video are no longer with the company.


comment:
Can we put a "start here" icon or arrow by the first module so that the learner knows which module to click on first?


comment:
We need to make sure that our vision is stated correctly throughout the entire course.  The exact wording is:  to fulfill the promise of the Trust to serve our customers and communities with unparalleled excellence and integrity.


comment:
Please say by 1904, however, instead of however, by 1904


comment:
can you make that *Source text a hyperlink to the Carfax blog it references? Have the text actually say "According to Carfax.com, Sept. 2017." that covers us in case the link breaks in the future.


comment:
Check the chart is the same on all layers. Also, check the hover state for "Data from ALTs trial" as it's doing something weird.


comment:
The Be Clear brochure glow is overlapping the table.


comment:
When I click the button to bring up resources, another learning agent appears onscreen. Double check what's going on with that.


comment:
video edit - the card front still shows Gap Advantage. Need Matt to blur "How does GAP Advantage work" and text under it at 1:40.


comment:
There is an extra space after the comma in Jin's text.


comment:
Add a hover state to the first customer.


comment:
Just because it's bothering me. On the Resources popup can we change title of GAP audio transcript to "What Is GAP Video Transcript" and the other to "Eligibility Video Transcript"? I feel like those titles will look better.


comment:
I think the Feature should say "May reduce or pay off..." just to be safe with other changes from legal


comment:
can we move the directions down so they're totally in the grey footer triangle?


comment:
Left nav - screen title still calls Andre Tyrone. :)


comment:
white line of the end of the photo is visible behind the grey text box.


comment:
same issue with white line from photo behind the text.


comment:
incorrect need to grey out when the correct "highlight"


comment:
the click directions are really hard to read where they are. Can we move them up and left a little to better align under the box and be more visible? I think they're laying over the car seat...


comment:
remove "the" before GAP in the disclaimer at the bottom of the screen.


comment:
Profile button - change Millers to Garcias'


comment:
try again - say "There are several features that may appeal to the Garcias." instead of just "more features that apply." Add final statement that says "Select all of the features that apply."


comment:
in Try Again - change Millers to Garcias.


comment:
top right "GAP prevents..." bottom right, change to "It reduces the potential for having to take money out of savings or obtain an unsecured loan at a higher rate to pay off the remaining balance."


comment:
can you add hard breaks between the paragraphs? I just want to give me eyes a break...


comment:
what if we label his picture "Chris, borrower with GAP" in like a little blue box?


comment:
After the line about the 1905 ordinance and name change to Citizens Gas Company of Indianapolis, would like to add that the company purchased land and constructed a gas manufacturing plant in 1908.  We will provide an image to use here.


comment:
Please change 1935 line to read - In 1935, another city ordinance was passed and the company became known as Citizens Gas and Coke Utility.


comment:
Final incorrect - the word Incorrect is still appearing. Rest o the text fades on from right. Incorrect just shows up in the middle of the screen.


comment:
Prevents deficiency balance - this stays green when dropped in Benefits and it should be red. It's also out of alignment with the box.


comment:
In total loss - the green is a different color.


comment:
Reword last sentence in 2008 event to say - Diversity, in addition to Safety, Quality, Teamwork and Integrity, was added as a core value of the company that same year. Here we would like to see an image of our corporate values.


comment:
all of these boxes when dropped still look a couple of pixels off. Can we get them all aligned? (The alignment is what's making the Allied team think the borders are different widths.)


comment:
We would like to have an image of a water treatment plant corresponding to the 2011 event.  We will provide.


comment:
Replace image associated with Westfield acquisition to picture of Westfield or Westfield sign, etc.  We can help to provide.


comment:
We will provide a few more relevant images for this section of the course.


comment:
We would like to have a different voice over for the animation.  Will that be provided?  Looking for more inflection, enthusiasm, voice command.  Right now voice feels flat and somber.


comment:
Suggest unbolding "the" in the directional text.


comment:
May want to do a global check to ensure "the" is unbolded in all directional text. Can ignore this if it's not important though. :)


comment:
Second sentence, directional text: Suggest also bolding "Click" and "button" in this sentence too.


comment:
Same comment as the previous features activity. Suggest bolding "click" and "button" in the second sentence as well.


comment:
First answer choice, second sentence: "and" repeats twice after the comma in this sentence.


comment:
Reword 2017 pop up to:  Citizens welcomed over 100 new employees to the organization to perform wastewater operations in-house rather than through a contracted third party.


comment:
In video, 33 seconds or so in, blue text box on bottom left: It appears there is an extra space after "all" in that sentence.


comment:
Need a more relevant image on the last 'Then'.  We will provide.


comment:
Nitpicky edit here (you can ignore it if need be). The bulleted text seems to go out pretty far in the first answer but the other two don't. Can you ensure the text boxes match up in length?


comment:
Under Citizens Resources replace the word programs with activities.


comment:
We are checking on the accuracy of the words 63,000 tons.  It may need to be ton-hours.  We will confirm.


comment:
Take the top part of the image you have for Wastewater and use it as the Citizens Resources image.  We can explain.


comment:
Remove the top part of the image used for Wastewater.  Use only the bottom part of the image.  Also add a period at the end of the fun fact.


comment:
Add a period at the end of the Water fun fact.


comment:
Correctly state vision - to serve our customers and communities with unparalleled excellence and integrity.  Say 'At' rather than 'From' our founding.  Discuss at alpha review if we need to make further word changing here and eliminate redundancy.


comment:
Use a $ vs. % sign on icon.  Discuss at alpha review if we want to use the words Affordable Rates or Cost Control.


comment:
bullet 2, line 4, there's an extra space between is and used.


comment:
remove comma after time in the orange text.


comment:
text in the table looks blurry. Can we rebuild? THere's an obvious difference between the top header and the label down the side. There's also weird blue lines leading off the left and right sides...


comment:
green box with ASC-US - don't needs to be do not


comment:
I hate the green box. I know it was an edit from Mark, so I'm sending him a screen shot and telling him I feel like it's very confusing.


comment:
first green box needs to fade off when second green box appears.


comment:
Be Clear Brochure - update to this link:  http://na.intranet.roche.com/sites/RMS-LCT/content/CxCA/PortfolioSalesAndMarketingMarketingCollaterals/Roche%20Cervical%20Cancer%20Portfolio%20Brochure%20-%20PDF.pdf


comment:
screen -change to "...cervical disease, the Human Papillomavirus (HPV), is..."


comment:
can you move screen manage diagnose down? right now the glow at the top is getting cut off because of their position. You can really see it on diagnose with the image key.


comment:
change "how it has global impacts" to "its global reach, and"


comment:
need to update cobas HPV text to say "Designed to deliver confidence with every result, the cobas® HPV test is a PCR test targeting HPV DNA, optimized to detect all 14 high-risk HPV (hrHPV) genotypes with confidence of no cross-reactivity and assurance of internal cellular control. With three results in one test, genotyping of the most oncogenic HPV 16 and HPV 18 is included, providing for simplified management supported by professional guidelines."


comment:
Elise - Have after busy! in line 3 needs to be capitalized.


comment:
Elise - change don't to do not in line 3


comment:
remove the contractions from Elise's popup "you'ld, I'd.."


comment:
answer option 1 - "... how we compare to Pap cytology..."


comment:
option 2 - fix last two sentences to be "50% of patients are misdianosed, which is a concerning number. Roche has a much better solution with our Cervical Cancer Portfolio." per ppt.


comment:
Speech bubble "Let me show you how we compare to Pap cytology..."


comment:
Back button here takes you to the last screen of convo. It needs to take you back to the start of the convo.


comment:
I need to understand why this last screen differs from the PPT. It also has different feedback. See slide 11 for what I'm talking about. The speech bubbles are totally changed from what we show there.


comment:
not enough time to read the last two text boxes.
In Jin, needs to be "... a concerning number. Do you agree?" ignore my previous edit.


comment:
cytology should be lowercase everywhere. It's Pap cytology. No exceptions.


comment:
speech bubble two - pathologists lowercase


comment:
doc's response - needs to be "...in the past. That said,..." also, you have an extra period after HPV testing.


comment:
first answer, red box needs to say Pap cytology on line 2.


comment:
first answer doc thought - "cytology, and I know..." don't should be do not.


comment:
opening line - remove "a customer, and" so it says "Patel, a medical director/pathologist who..."


comment:
need space between with and 16/18 in line 2


comment:
option 1, doc text, Pap needs capitalized


comment:
option2, red box - change Ayaan to Dr. Patel


comment:
op3, thought - extra space between results and compared


comment:
opt 3, speech bubble - Need (R) on CINtec


comment:
Opt3, green text - update to say "Good work! Dr. Patel seems interested in learning more about the CINtec PLUS Cytology test. You should be able to provide him with supporting materials or publications that shows how our test can help him and his team." - make sure CINtec PLUS has right branding.


comment:
direction text - change Hover over to Rollover. Do a global find for Hover to make sure it doesn't show up somewhere I missed.


comment:
globally - can you do a check to make sure we called all the docs by Dr. WHATEVERLASTNAME? That was a switch made in Pap Attack we should apply here.


comment:
Text for the genset controller is too short and the HMI text is not correct, as it is the machines interface to the human operator, displaying information and receiving manual commands.


comment:
Manuel's new text is close to what we need, should it not start something like, 'So Penny, now we have been through this information, do you think......etc'


comment:
Change text slightly to ' The components used to synchronise gensets for paralleling are the correct genset controller which includes the automatic voltage regulator (AVR) and also an electronic governor.
So I need to .......'


comment:
There is no indication that the user has complete one or other or both of the two underlined words in the speech. Shouldn't they grey back or something when you have them right or have done them -  How did we do this in the Lean Burn Gas module 1


comment:
Agree with IK, image needs to be changed


comment:
On the splash screen page, we call it Alternator Basics, which is correct. However, on this page on the ribbon at top we say Alternators Basics with an s at the end of Alternator. It should be "Alternator Basics"


comment:
Office image background should be similar to what we have used on courses we are currently creating now. Similar to what Cummins actual office looks like


comment:
Based on the notes we took from our meeting with Jawad, Cummins no longer uses Rotating Armature Brushed Design, so we should not include. I can circle back with him to confirm details on what to include.


comment:
Click through of all the clickable items should be the same as it is in other courses. That is, next button is clickable once all the clickable items have been completed.


comment:
To IK's first comment, make sure our next button programming is the same for this as it is for the other courses.


comment:
I agree with IK, if we are changing the background we need to have a reason. If no reason, please keep it consistent with how it is in other parts of the training.


comment:
I think the buttons should light up as soon as it is selected and it is correct, not like it is now where you have to go to the next page for it to light up.


comment:
The feedback text is covering up the light up box. Please move this or make it smaller so that the learner can immediately see their progress when they have selected the correct answer.


comment:
I second IK's comment here. Please use a continue button at the bottom and just disable the Next button until the 9 questions are complete.


comment:
I think we should give some explanation or acknowledgement to the learner as to what the box to the right that lights up is. ie-Get the correct answer to light up the power meter, or whatever it is called.


comment:
To IK first comment, yes, we could use this method we used in Diesel Genset Basics where they review the material via email, or we could simulate going through a ppt slide presentation, the book is outdated


comment:
Can we have destinations marked on the slider line? It is hard to know where to slide the dot to. Also, the functionality of the slider seems to be not working so well, like it is not easy to slide the thing.


comment:
need new screen shot with the correct top score box


comment:
I need to update the sales tool and send. Will do that today or tomorrow.


comment:
middle right - remove "in your lab" from the question since it repeats itself.


comment:
remove "in your lab" from the question here too.


comment:
doc speech bubble - It is our job to be sure... - remove s from jobs


comment:
Update answer option 1 to "Because this product is a cervical cancer screening triage test with high specificity that does not compromise sensitivity, and in this case,  can reduce the uncertainty found with Pap cytology screening." per spreadsheet from Julie.


comment:
WHO rollover - spell out World Health Organization and then put (WHO) behind.


comment:
PALMs - the green highlight is a pixel or two off around the check mark.


comment:
I managed to replicate Mark's issue. I completed first doc and my screening and diagnosis accuracy score is still 0 here. On previous final outcome screen, it also showed 0.


comment:
can she look a little less irritated here? Julie's right, this is a dumb question but not one that will make her that mad


comment:
change middle option to say "Because this..."


comment:
cintec plus - green box is a pixel or two off around the checkmark


comment:
wright feedback - "This is an ok choice but it is not..."


comment:
Petry and Wentzensen have the same feedback - is that right?


comment:
something really strange is happening with scoring. When I'm on this page after finishing second doc, it shows score as 19350. I start doc 3 and it drops back to the 6500 that showed  up on the final outcome screen and leaderboard...


comment:
cobas rollover - needs some commas so it says "3-in-1 results, upfront HPV 16/18 genotyping, and..."


comment:
certain feedback - remove comma after p-16 staining


comment:
option 3 - add comma in line 3 after H&E staining


comment:
I just got an upset Ms. Diagnosis that said "That leaves me room to grow!" on a correct green screen. That is a negative comment I should only get for a wrong answer?


comment:
change hint to say "CINtec Histology product brochure"


comment:
make the wrong response just be the whole second sentence


comment:
Is it really paralleling when it comes batteries, because in the sentence before we say paralleling is with two gensets, and we don't mention batteries, so we need to clarify this in our language. IE-An analogy of paralleling is how batteries are used together. Or we need to change the definition of paralleling in the first sentence to Paralleling is connecting two or more sources of electricity.


comment:
in red text box change to say "...differently, for example, "tell..."


comment:
make the first two items one answer option and it should be correct.


comment:
add a period at the end of the first paragraph


comment:
For reliability tab in first sentence, please place Paralleling at the beginning to say "Paralleling can improve reliability by since there is not dependence on a single generator. If..."


comment:
I think in performance tab, we need to clarify that paralleling enables a large generator bus capacity, if that is the case. Right now I don't know if the paralleling improves my performance or if a large generator bus capacity improves my performance.


comment:
Agree with IK in his comment. Please place Green ALternator over the Sinusoidal wave graph where we talk about AC electricity and the Battery over the flat line graphic. The idea is to have an example image above each of the graphs


comment:
For the text under the flat line graph, we could potentially put this at the last part of the text at the top of the page. It introduces the difference and then under the images we talk more about AC and DC


comment:
this on-screen text looks darker than on the analogous screen in the first module. double check - it may just be because the text on the first screen was in a light blue speech bubble


comment:
first paragraph, last sentence: audio says Let's, transcript says Let us


comment:
second paragraph of transcript - add comma after proper screening


comment:
correct feedback "tested for Beta globin for cellular control so..."


comment:
paragraph beginning with you see (time stamp 2:33), second sentence: missing word. "It impacts certain parts of THE world"


comment:
doc speech bubble - change "isn't this..." to "but this is a common quality control they all have, right?"


comment:
capitalize East Africa since all the other regions are capitalized


comment:
hint still calls her Sofia instead of Dr. Rossi


comment:
paragraph starting with "Because the Roche Cervical Cancer..." the transcript says tests, the audio says products


comment:
add "System" after 6800 in line 1 of doc's response.


comment:
Same paragraph as East Africa comment - "...introduce screening strategies that are an AREA OF improvement..."


comment:
remove yellow highlight note from hints popup


comment:
correct feedback - change doesn't to does not


comment:
option1 -add "The" before CINtec in line 2


comment:
option 2 - change to "Her current HPV test does not meet Meijer guidelines for..."


comment:
remove capitalization of polymerase chain reaction unless they said they want it to be capitalized. this isn't typically capitalized


comment:
update cobas HPV rollover with edits from previous customer


comment:
I know this is at IB already so maybe this is an edit for GM - the product names are difficult to click. I'm guessing they're PNGs with no background, so I have to click precisely on one of the letters of the title to be able to open the description


comment:
add hover state for the image on the right


comment:
update help screen shot. CHange the > callout to one with a continue button and say "Watch for gray buttons that allow you to continue."


comment:
you and Our Story seem to be sharing the resources popup feedback. For Pap Attack - I'll send you a new sales tool summary to link to.


comment:
left nav - remove the links to the Info screens for each of the docs


comment:
first answer choice - the word to is missing an o


comment:
third choice - extra space between first and second sentence


comment:
when I clicked the first answer, there's an extra period at the end of the blue speech bubble


comment:
when I clicked the first answer choice, there's an extra space in the red box between to and recognize


comment:
ok, now the # of women worked. But I swear I didn't do anything different this time...


comment:
when I clicked option 2, blue speech bubble: should pap in pap cytology be capitalized? It is elsewhere in the course


comment:
for forced feedback from Ms. Diagnosis here, change to "This was an exclusive account! Not any more..."


comment:
and let Ms Diagnosis say that no matter what competitor you pick when you get to this customer popup


comment:
wright 2015 summary doesn't link anywhere


comment:
Replace image of boy in the bath tub with new image.


comment:
globally - do a find for "products" and where it makes sense, replace with tests


comment:
Change wording corresponding to Affordable Rates from "help to keep rates affordable" to "help to keep costs down"


comment:
Replace Customer Assistance icon with an icon of helping hands


comment:
Condense the wording corresponding to Community involvement (too long).  Maybe use bullet points here or take out text around the 10,000 trees initiative.  Discuss at alpha review.  Also use better image here.  Maybe one of Indianapolis skyline.


comment:
Are we okay with the way the last bullet is stated - discuss at alpha review.


comment:
Use our best practices icons from Owning the Customer Experience.  We will provide.


comment:
Again, looking for a different voice over here (same as earlier comment).


comment:
We did not get to this section in our internal alpha review.  Need to discuss during BLP alpha review.


comment:
We have scripted the video and will be filming soon.  Please solicit team feedback during the alpha review.


comment:
You can flip the girl see if it looks better.


comment:
Can we see more of him? The white box cover the screen on the right so I can it could work.


comment:
I know it is most likely a spacing issue, but is there any way we can keep from covering up Penny with the text and image?


comment:
I recommend that we label the top as Load Share (Continued) so that learners don't think they are seeing the same thing twice


comment:
We might need to have the word excitation explained here like we do with isochronous and droop, since I believe this is the first time it is mentioned in the course.


comment:
We have bolded the words Peak Shave Mode, but for Base load mode, only base and load are bolded.


comment:
Are we creating a flashcard or doing the exercise? Does her text make sense? Should it be "Help me complete this flashcard practice or exercise"


comment:
I like the green outline for when the learner gets it correct, i just want to check and make sure that this is what we have used and are using on other courses.


comment:
Can we bold the words power.cummins.com and Powersuit TM in the text below the computers?


comment:
In Second bullet point, change word including to "include"


comment:
Onscreen text, 2nd sentence: "..., customers can now experience using digital pathology..." I'm not sure what that means. Can we change it to "..., customers can now use digital pathology for niche applications..."


comment:
Ignore my previous comment, I think I just read it wrong the first time and it tripped me up. Maybe there's a simpler way to say it, but the sentence is grammatically fine.


comment:
These text boxes are a headache in terms of being blocks of text. I know that's not your fault, that Kimberly provided it, but I'm going to push her on refining what she's saying here for the post-pilot edits.


comment:
The Meet your Customers module is highlighted on this screen; recommend keeping the highlight on Target and position instead.


comment:
Is it possible to add an optional text field of the voice over? English is not the first language in most countries. Also I'd like to make a few tweaks to the voice over message... 
Can we show a quick calculation while the person is talking?

Add Remote Diagnosis, and remove high medical value assays like PD-L1. Is there any chance we can make this change before the pilot? 

...when you stack it all up, the business case to adopt digital pathology is more clear.


comment:
Will need to change the text on the right... after the pilot.


comment:
GLOBAL, if it appears anywhere else:
add hyphen -- high-throughput


comment:
We may have a different version of this before the EMEA Launch event. OK for the pilot.


comment:
Change the image of the software to the new version. What is shown is Virtuoso 5.6


comment:
Too much content... we need to edit DP 200 
Can we also make this white type font?


comment:
we don't ever use the term "Dako" anywhere in the Guru or ILT--this is something we may need to bring to KG's attention.


comment:
iScan HT - we should add a comment about how important it is to ensure we set expectations


comment:
We need to add something about dynamic focus in the voice over, because we talk about it on the iScan HT


comment:
Change the image to Virtuoso 6.0
We need to change voice-over copy to add a little more details about V6.0 - seems short.


comment:
Make it, "With this customer, understand..."


comment:
throughout the course, are we ever in the "target and position" section? I kind of kept an eye on the UI and it seems like we were always in the Meet your customers section


comment:
Title of e-mag should be "Cedex Bio Toolkit" (please remove the "HE" - it's from the previous one.


comment:
In the Introduction to Analyzer, Analyzer should be capitalized in the text. Kendell should confirm, but it always appears capitalized in their online materials.


comment:
The text for Daily Use and Configuration shouldn't require a rollover to see all the text. Can the top boxes be made smaller so all text fits?


comment:
This might just be me, but do we have an image for Daily Use that doesn't include the 1 cobas in it?


comment:
Again - this is a question for Kendell - but shouldn't we call it the Cedex Bio Analyzer throughout this entire emag?


comment:
Key Software Components screen - can we show all the text without having to rollover?


comment:
Is the link: Introduction to Analyzer in the footer supposed to take me somewhere?


comment:
In Daily Preparation we call it a system. But in other places we call it an instrument. Just need to be specific - I think it is an instrument? Again - Kendell's call.


comment:
Footer for this section has Daily Preparation listed twice.Only the first one is clickable, but both appear clickable at first.


comment:
Check external fluid containers - can we make all text appear without rolling over?


comment:
Perform Calibrations text - capitalize Bio.


comment:
Video here looks strange. There is no play button, and text showing 00:06 00:00 shows below it.


comment:
Same comment on this video as previous. It lets me click it, but there is no indication that I should, and once I click the video timer appears below it.


comment:
You can ignore my comment about the daily preparation image and the cobas...I guess that is part of it - my bad! :)


comment:
The guide and simulation text are different. One has Controls and Validate Results capitalized, the other does not.


comment:
The simulation on this page never opened up for me. Just keeps spinning.


comment:
Capitalize Analyzer in Load and Configure a Test


comment:
PDF is for loading and configuring a test, but simulation is for loading and Installing. Just confirming this is okay.


comment:
Again - this just me me, but the only way to get back to this maintenance screen is to go all the way back out to the main table of contents after I click on one of the sub sections here. Is that okay?


comment:
Video - i'm going to stop making this comment now and assume you'll fix the player on every video. :)


comment:
Order Controls simulation didn't open for me.


comment:
ISE Overview - add Analyzer after Cedex Bio


comment:
I believe Check ISE Status should show a section when you rollover it instead of a resource.


comment:
Ignore that last comment. When I see view resource I expect just a pdf to open up. We have videos and tryit's behind some of these pages. Is that still just considered a "view resource"?


comment:
This is only of those areas where the text in the bottom boxes gets confusing. It says Maintenance and Service, but it's really Maintenance and Service for the ISE.


comment:
Access doesn't need to be capitalized in the first line.


comment:
Leica logo has a white spot. I'll fix it and send you a new one. Logos might need to move to the right of her side, it's hard to see.


comment:
Let's make it, "...gravity of a patient's life."


comment:
Check the line break after healthcare in the first bullet


comment:
Let's make the third bullet a complete sentence to match the other two, e.g., "Their positioning...."


comment:
Put the Note in italics so it stands out from the other copy


comment:
edit first bullet to remove colon -- 

Goal is to be...


comment:
Edit to the following:

Position DP 200 as a scalable solution that allows her lab to add multiple scanners to her network, which may accomplish what she needs at a price point less than a high volume scanner (i.e. grow with her digital pathology needs.) Even though Philips claims to have fast scan speeds, the required calibration steps make this claim far from reality.


comment:
edit correct feedback to:

"You should position DP 200 as an affordable way for Dr. Salas and her colleagues to get comfortable with digital images and gain the expertise that leads to optimizing their digital workflow."


comment:
Edit to 

"Inform Dr. Smith that the VENTANA DP 200 and Virtuoso are the ideal total solution that integrates seamlessly with Vantage, VENTANA Connect, and other Roche products."


comment:
Edit to: "Tell Dr. Smith that, though there will be a period of adjustment if he integrates DP 200 and Virtuoso into his lab, it's well worth the time it takes to the new software."


comment:
Edit feedback:

"DP 200, through Virtuoso, connects with VENTANA Connect. This minimizes the need for an intensive IT configuration to the laboratory information system (LIS). Roche is committed to DICOM standardization to ensure interoperability between different systems."


comment:
The system rollover is real spazzy when you move your mouse around on top of it


comment:
The cursor turns to a hand when over the graphic; makes me think I'm supposed to click something


comment:
Is it me, or does the graphic look fuzzy?


comment:
"It explains how connectivity helps grow and maintain business by helping customers achieve greater workflow efficiency in their labs."


comment:
What can we do to pull that infographic feel through this page?


comment:
Can the equation just animate on instead of waiting for user to click the plus?


comment:
When is the next button lower right corner vs. bottom?


comment:
remove the comma after years in the second option


comment:
I'm curious how others feel about the SFX. I can't decide how I feel. :)


comment:
in the first option, should that be "secondary consultative work"??


comment:
...esp because you can't drag the next feature until the sound is done


comment:
update the instructional text--shouldn't say, "click let's begin to start the module" at this point, right?


comment:
Leica and Phillips have active rollover states while the audio is going. It doesn't seem that I need to click the logos, so we should remove the rollover states.


comment:
No space between 35 and mm in the transcript


comment:
From the Phillips slide, the audio starts up when you click the right arrow. Is it supposed to go to another screen? If not, there needs to be a transcript button added.


comment:
Ahh, it seems like there was a glitch. The screen didn't advance to this new one the first time I clicked the right arrow.


comment:
Can we center the orange box with the Roche logo and text, so that it is equally distant from both sides? Right now, it's skewed to the left.


comment:
I know it seems dumb, but can we program what the popups would look like?


comment:
I think the directions and text on the left should be up before the panels build in.


comment:
If the learner doesn't get another chance, the directional text at the bottom right should update when the click the wrong answer to "Click the right arrow to continue." It still says click the right approach, leading me to believe I can try again.


comment:
we need "try again" feedback - I thought there was some in the script when I saw it the second time?


comment:
insert a note to tell them what the correct answer is.


comment:
again, need note to allied that indicates which are the correct answers.


comment:
you have a layering issue here where the final comment from the customer shows up over everything else.


comment:
Not sure what happened, but this looks nothing like the last page of BYF. Can you mirror that?


comment:
go ahead and add the music here. That way they don't ask for it at DP.


comment:
I thought it was decided that after 2 attempts, the user would be told the correct tools to use. Some are green and some are red, but the greens are not correct.


comment:
change initial text on right to say "Let's look at the offer process. Determine where you would offer a protection product. Click the panel to start the process."


comment:
My bad - we need to have an "OPEN" Panel before the question.


comment:
could we have a button that says "See the video script" that opens the final script for the Open video? that would help them review.


comment:
instead of this last question, have text appears that says "The sales representative managed to Open strong. Click the arrow to see him complete the Question phase."


comment:
Need "Nice work! Keep these tips in mind when working with your borrowers." as congrats feedback along with Click > directions.


comment:
keep > on this one - I don't want to make them click all the questions.


comment:
I don't love how the best approach launches. I would rather it take over the whole screen so that's all you see.


comment:
Ok, ignore. This whole screen didn't load when I first went thru. Love it!


comment:
"upholding duties of the Trust" seems a bit too strong as we try to relate to the employees.  I would strike that passage in the first bullet.


comment:
I think it is a stretch to say that as a Trust we are to provide benefits to surrounding communities.  I think we should discuss wording.


comment:
We need to work on wording.  why the "X"?


comment:
work on wording: "stimulate economic growth" ... "opportunity for growth"


comment:
I think we use the words "cost containment"

continue theme . . "for our residential and business customers as we continue to invest in and improve the systems . . ."


comment:
is it funded by Resources?  Also, our board contributes last I checked, but we should double check this.


comment:
Not quite comfortable with wording on last box.
Also, agree with comment below.


comment:
I would include "management and DELIERY" of our products and services.


comment:
one of the pictures includes Carey Lykins; let's double check photos for retired employees.

Not sure one of the maintenance pictures matches up with voiceover.  Let's use it somewhere else. 

Do we include energy ops in these pictures?  I saw a lot of water . . .


comment:
I don't think his response matches up to our explanation.  Did we mention federal guidelines in our explanation?

I chose an incorrect answer to see how it is handled.  I think we should soften the response when you answer incorrectly.


comment:
not comfortable with the first response.  just state what makes us different (not whether we are for-profit or a muni)

also on first slide, should remove the shareholder remark.  appears awkward and out of place.


comment:
Global edit: Name of course needs to be changed from RLC to "Home and Small Business: Capabilities and Competitors"


comment:
Just a thought: do we want to mention that they should briefly read through it preparation for what is to come in the course?


comment:
Need to change name at top from Light Commercial Small Businesses to "Small Business - Professional Services"


comment:
Change name at top to "Small Business - Agriculture"


comment:
I think we should keep the continue conversation the same color as it is in other courses, so as to keep the look and feel the same


comment:
I'm wondering why we have the gray boxes behind the red circle icons. Just posing a question, would it look better if we took that away?


comment:
Why are we including this portion on Cummins? Not that it is bad, i'm just wondering why since we do not have this in any other HSB course.


comment:
these folks won't typically wear headsets. I get the feeling most of these discussions are done in person.


comment:
Open - rep should say "While this is processing, I wanted to tell you a little bit about some of the protection plans that might make sense with your loan."


comment:
small thing - but can we add the audio icon to these screens, like we did in the BYF course? I don't want to forget them again. :)


comment:
Globally - if they get it wrong 3 times, they need to be told what the right answer is and be allowed to move on. The correct answer should highlight and the others grey out, as we did in the GM BYF.


comment:
on the first one of these, can you make the video window a picture so it's clear why the blue is coming up across the screen with the question. (I'm thinking it's because the video is still visible behind it, right?)


comment:
what is gap - change will to may in line 2


comment:
refundable - non refundable should be lower case in last line.


comment:
top answer - remove "How would a smaller monthly help your budget?"


comment:
Any Reference to RLC needs to be changes to 'Home and Small Business


comment:
Quick reference card needs to be capitalized in the gray box


comment:
During the video, when the technician makes the repair, you could also highlight the Service Information oval as one of the service sub functions used at this point


comment:
We want to add the word 'Introduction" to the title. "Home & Small Business: Introduction to Capabilities and Competitiors


comment:
I think we should add 'Optional" before maintenance contracts. Unless I'm wrong, think there is a charge and not part of original purchase price


comment:
GLOBAL: PLUS should be all caps - they just decided this the other day.


comment:
Way fuzzy. need to export this at a higher resolution or something


comment:
When hovered over system, if i move my cursor around within that circle, it flashes on and off


comment:
Can the next button be more obvious/changed to gray or something that shows up better on screens like this?


comment:
Use the gray "wall/floor" bkgd image here. they want to avoid all white when possible


comment:
Menu dropdown - there's additional "screens" after this that show up in the menu for the lightbox popups. can we remove from menu?


comment:
Shrink Cummins logo to show a full logo.


comment:
If this is going to be an introductory course, then does this mean we will have an additional more detailed course?


comment:
In 'Click NEXT to continue' verbiage, since the NEXT is highlighted, users think it is a hyperlink to the next slide. Make is one with the same result as clicking the Next in upper right corner.


comment:
I have some concerns that her reply to how do you plan to use the generator is over simplified.  Maybe we can say, "First and foremost, the health of our patients of paramount. We want our sensitive equipment to work when needed. Then lights, phones, computers, etc."


comment:
It is not obvious that the Decision Guide picture to the right is where user needs to click. Intuitively, users click on the highlighted Decision Guide verbiage in the middle of the slide. Make all bold verbiage hyper links. The bold/normal font is off on this line as well. I don't think 'Click the ...' should be bold.


comment:
Along the same lines, 'Resource Guide' bold formatted verbiage should also be a hyper link to the guide.


comment:
Doesn't Course #1 go over this already? Seems like a repitiion.


comment:
Clicking on 'Go back to customers' and Back in upper right corner should have the same effect of showing a green check on the customer reviewed.


comment:
Not only is this section a repetition of Course #1, but it adds no value to the typical dealer. The dealer-customer conversations come across as puerile and condescending to dealers. The requirements are so overlapping all the requirements are applicable to each customer. This is where we need to highlights areas where Cummins stands apart. Not just in words, but with data.


comment:
Why is the selection for this customer changed to 3 clues and the others are 2? Just keep it consistent.


comment:
Some specifics about why these are non value added conversations - no dealer asks why do want a generator. It is obvious, the customer is looking for back up power. Same as no server in a restaurant ever asks 'why do you want to eat?'


comment:
How do you plan on using a generator is also not a typical question. Generally, the dealer is asking about types and specifications of loads to back up.


comment:
Technically, I don't think you are supposed to hyphenate the word "based" in the title.  In hyphenated words, only the firs word is capitalized "Value-based"


comment:
This is very superficial information. Better would be to add some product nomenclature that competes directly with RLC. There is other, more insightful information to put here, but perhaps it is covered in subsequent slides.


comment:
Under Facility priorities Activity there is a comma missing after the word "profile"


comment:
We have more options to hide our generator just does not seem like a great answer.


comment:
This is where we need to quantify our better fuel consumption and put it in $$ savings terms. Just making a statement that we are better is not good enough.


comment:
Somewhere in here, we need to update and embed the sound persuader file. Customers love it.


comment:
Double checking the Briggs dBA level would be prudent.


comment:
While I'm not familiar with the Generac fuel change process, all gensets need to be set for a fuel type just once at installation. They don't switch back and forth. So this is not a strong competitive advantage. Our web app may be a better response since genset can be operated remotely if the person at home is unable to do so.


comment:
We are not bringing out our true advantaged here in an impactful way. Need to mention or be able to access performance data here. Need to mention that remote monitoring is free. Need to mention better motor starting capability in terms customer can understand. Need to mention better load management solution in terms customer can understand. I also believe (need to verify) we have better wind resistance, which is important in hurricane prone areas.See prior comments on sound persuader and fuel consumption. I'm not sure we have an advantage on power quality.


comment:
Very superficial info. Need to take a 'Powering your life' view. Educate the customer that CMI has been building gensets with the Onan heritage for nearly 100 years. Bring our genset expertise alive. We power way beyond homes and small businesses - national monuments, data centers, hospitals, boats, RV's and much more.


comment:
Overall this course is of minimal value. There is lots that overlaps with course #1. We are not bringing alive the Cummins advantage.


comment:
I'm not a fan of the word "give" - suggest "provide".  I also don't like the word "additional" as it sounds like we're just adding to the loan - can turn a member off early.  I prefer to see it say: "...and I'll be able to provide you a fully protected quote that offers protections that may save you money...."


comment:
Also, this screen was very confusing to me on what I was supposed to do - wasn't even aware there were action items and I was supposed to click on one of the offer blocks.  Think it needs to say "choose one" or something.


comment:
think we need to change the word "coverage" in last box to protection or peace of mind.


comment:
The intro says "You've identify.." make it "identified".


comment:
This refers to GAP being non-refundable after 60 days, however, many of my clients are required to offer a refundable GAP program - so I'm wondering if we need to add something to let them know there are some GAP that is refundable for the life of the loan on pro-rata basis.  Just want to be sure there is reference that sometimes it may be refundable based on their state/program specifics.


comment:
missing "d" in Open statement for "Guaranteed Asset Protection" second comment.


comment:
In 2nd response, it reads "I'm sorry to hear that experienced..." maybe change "that" to "you".


comment:
Not sure why the customer is saying "You're Welcome" here - doesn't fit the statements from the lender.


comment:
I don't feel the Open statement is truly an open statement. We don't typically open with talking about a quote - unless the quote is referring to starting the loan process, but again, just not sure this is truly an Open statement as compared to the Open in other areas of the module.


comment:
Need to fix the red and green boxes that are not correct when learner makes the selections.


comment:
I now see that you get it green if it is in the right box, but this is so confusing when you are trying to figure out the answer. We might consider having the "take it items" only be the green ones


comment:
Due to the age of the model on the intro screen, I felt more like I was looking at a loan manager than our lender target audience.  I would suggest a more millennial look


comment:
Some additional clarity in the white box on the right would be helpful to emphasize packaging to the member's payment desire.  Perhaps "Right!  After determining the member's desired payment range, package the loan with the appropriate protection solutions, quote the payment and start educating the member."  Another idea would be to have in the correct box, the loan officer asks for the desired payment range, quotes the payment and asks the member "How does that payment sound?"  Ideally, this is where we want them to start presenting.


comment:
In the OPEN box, change "little bit" and "might" to exude more confidence. Adding reference to the payment amount they agreed they were comfortable with sets the stage for presenting.  Perhaps "Included in your comfortable payment are protection products that we highly recommend to our borrowing members.  Let me take a moment to describe them."


comment:
The more I look at "Offer Basics - When to Make an Offer" screen, the more I feel like presenting protection is a separate event, as opposed to a natural extension of the lending process.  Ideally, lenders will be asking questions and building rapport early in the loan process.  This provides the lender with insights on what the appropriate protection package would be prior to working iQQ.  I see the OPEN coming immediately after the member agrees to the comfortable payment amount.  In the PRESENT box, would it be better to show some generic product details/benefits as opposed to focusing on price difference.


comment:
Member should say "Thanks" instead of "You're welcome"


comment:
I'm confused how this slide is supposed to work.  The box says "Good work!" but I wasn't asked to do anything or click on any panels.


comment:
Do we want to consider replacing the phrasing with something like " What data points should you consider when prioritizing your facilities needs"


comment:
suggestion: Identify the hurdles your facility faces related to the infection prevention of the before mentioned pathogens. My thought is to have them encompass all healthcare workers struggles, not just the EVS side of the puzzle(see what I did there?)


comment:
My professor use the sale of ice cream and murder rates...


comment:
Not a big deal but the picture is an Operating room not an ICU. People are easily distracted...squirrel


comment:
I would caution taking a side in the discussion around GPO's being beneficial or negative


comment:
Should we label each example or allow space in the participant guide to write Strengths and weaknesses of each?


comment:
You could ask, "List two items that you did not originally consider that make an impact on your analysis"


comment:
I think another image might be good for the cover. More of a business look. I found one as an example I can email it. These are mostly Master's degree people and we are talking value analysis. I think it might be good to have people talking in a healthcare setting.
 Also, my eyes go straight to the white -- strategic series certificate of mastery -- and not the gray., which is this particular certificate. Can we change that so your eyes are srann to the name of this certificate?


comment:
on copright page, adjust this:
Website: w <http://www.ahe.org> ww.ahe.org


comment:
I will provide SMEs names and a thank you message for the acknowledgement.


comment:
Activity: Groups review a facility profile(add comma after the world profile) identify high-priority organisms and areas to focus on. They review protocols for those areas and compare those to their own procedures to identify opportunities for reinforcement/correction.


comment:
Page 10 n Notes:
Believe that strategic leadership qualities are vital to making informed, value-based decisions.
should we restate to say Identify which strategic...?


comment:
Re: C. diff, "Via fecal-oral route (most commonly transferred from an infection site to another patient by a healthcare providers hands)" Change from "infection site" to "one patient to another patient"


comment:
on a previous page we say that C. diff can live in the environment more than 5 months, which would be 150 days.  On this page we say that C. diff can live outside a patient up to 90 days.  I suggest going with 150 days as there is a study listed to support that


comment:
"Resistant to many routine cleaning products, including alcohol-based hand cleaners.
Can only be killed by cleaners containing chlorine bleach."  There are a few corrections to this section: 
We want to talk about disinfectants here, not cleaning products.  I would not say that they are resistant as that implies the same meaning as antimicrobial resistance.  I would say "Many commonly used disinfectants are not effective in killing C. difficile spores"
there are other disinfectants beside bleach that can kill C. difficile, such as hydrogen peroxide/peroxyacetic acids.  It should say that "an EPA-registered sporicidal disinfectant"


comment:
What does this mean? "nickname the superbug"


comment:
I would say that MRSA is transmitted by direct contact with colonized or infected patients or contaminated surfaces


comment:
"8% decrease in hospital-onset C. diff infections between June and July
13% decrease in hospital-onset MRSA bloodstream infections between June and July"
Do you want these to be increases instead of decreases to have a problem they need to solve?


comment:
Might want to include the actual definitions of correlation and causation on the slide as well


comment:
I believe EVS techs used quat alone, or quat plus bleach, not IHP in this study


comment:
UVM is not a common abbreviation.  Fluorescent marker is more universally recognized.


comment:
Page 14 in notes: Please identify which video will be playes here. instead of:
Click to play the video clip.
Click to play XYZ video...


comment:
Page 14 - please always write out Environmental Services instead of using the ES abbreviation. (AHE preference)


comment:
Page 15 notes, please change solid decisions to informed decisions:
Transition: To make  and justify  solid decisions about cleaning and disinfection, you need a solid understanding of the science behind how disinfection really works. That is where we will begin.


comment:
Maybe I'm not understanding the tool--why are HAI costs varied by type of disinfectant?  
Why are the upfront costs of technologies included in the cost-just monthly cost once purchased?


comment:
Fluorescent markers meet the criteria for supported evidence rather than the promising category.


comment:
page 18 Notes View, change
nickname the superbug
to nicknamed the superbug


comment:
Suggest the more generic term "no touch technologies" rather than UV.


comment:
Page 18 notes, please add or remove periods from each column to make usage consistent


comment:
Page 18 Notes,
does everybody know what this means?
Patients can be colonized for months

Do we need to explain? Ask SMEs.


comment:
Page 18 notes:
 I don't think this makes sense as written?
Passed through direct contact with an infected person or articles that have touched, ingesting food or drink that are contaminated or by touching surfaces contaminated with Norovirus 

articles that have been touched by an infected person?
OR by ingesting food...?


comment:
Page 21 notes:
Share the following as potential data sources:
Basic facility statistics (size, beds, etc.)
Facility ratings (choose the most relevant rating types)
Infection rates
Patient population
Facility antibiogram
Strategic initiatives

Readmission rates?
Reimburesment per procedure?
Confirmed HAIs?
TJC and OSHA violations?


comment:
page 23 notes:
Strategic initiaitves --
https://nrchealth.com/resource/healthcare-forecast-2017-top-trends-driving-board-strategic-priorities/

1. We will deliver ideal care using operations research principles
2. alignment of clinical and financial goals to ensure the achievement of the Triple
Aim of high quality (improving the health of communities and the outcomes of
healthcare services), low cost (reducing the overall cost of healthcare in the
community), and a good patient experience (satisfaction with care delivery,
convenience, etc.)
proactively and effectively address telehealth, cybersecurity issues, and increased patient connectivity and engagement


comment:
page 23 notes, Acuity Data
Patient Acuity Grading Tool
Staffing Mix Calculator
Staff Assignment Tool
validate with SMEs


comment:
Is this question specific to the facility or EVS personnel?
Additional labor/special skills required
Note to AHE: What should we include here?


comment:
Page 25 notes:
word missing here:
Debrief by having groups their findings and discuss any discrepancies.
report, defend,? etc.


comment:
page 28
for discussion: Do we need to go into some details at this point, before we get into examples? Explain "relative rigor" and some of the factors of bias, (funding affiliation) and characteristics (5 people in study) ETC?


comment:
page 31 in notes:
and health care outcomes
change healthcare to one word throughout curriculum materials? (check with Sandra) Other parts of the AHA insist on healthcare.


comment:
page 47 in Notes:
Allow participants to brainstorm a list of factors; document responses on a flipchart. Common answers may include:
Here are a few more to consider, at least from supply chain perspective:
staffing levels
cost
quality (HCAHPS scores, surveys)
Freight Costs
Procure to Pay
Logistics/Distribution
Expired/Damaged Product
Payment Terms
Inventory Carrying Costs & Returns
Physician Preference Costs
Waste & Recalls
Conversion & Education
Data Management
Overhead
Standardization Costs


comment:
p.s. re: TCO : Freight on *copyright AHRMM


comment:
Page 57:
Overt observation may be impacted by the Hawthorne effect
Do we need to explain this? Does everyone know what this is?


comment:
Page 61 notes:
what about AHA, AHE, AORN, APIC? as credible external sources?


comment:
Page 61 notes:
if we are going to cite Reuters I think we need to cite AP


comment:
Top Paragraph, Second Sentence: Suggest changing "you've" to "you have"


comment:
Page 64 notes:
What are oK/poor answers? 
I don't understand what you are looking for? There a questions in these columns. Questions that correspond to the next column?


comment:
Actually, all 4 statements over clues.
1)Leadtime; 2)Reliability; 3)Sound; & 4) Reliability and Quality


comment:
Need to change the name to Home and Small Business and review all places that you have RLC


comment:
I agree with Darshan, this whole section appears to be a repeat from Course 1.  If it kept, it needs to be consistent.


comment:
There is still an issue with this page. All tools are checked green, but it gives me a incorrect response?


comment:
I don't see the exit button after I printed the completion certificate? How does the user close and we should include instructions like the other modules


comment:
Seems like there is no information on how to find articles and facts& i.e. the use of MEDLIONE or Google Scholar.


comment:
Need to make sure nomenclature is correct. Genus species italicized.


comment:
Need to have consistent citation format.


comment:
Kill of C. diff spores Can only be killed by cleaners containing chlorine bleach is not true. Many oxidants (hydrogen peroxide, peracetic acid, as well as alkylating agents (glutaraldehyde) ill also kill.


comment:
"	Seems like the resistance portion here is lacking.  Important to make a point that traditional disinfectants are less likely to make resistant bacteria then antibiotics. 
o	Chapman, J.S., 2003. Disinfectant resistance mechanisms, cross-resistance, and co-resistance. International Biodeterioration & Biodegradation, 51(4), pp.271-276.
o	Russell, A.D., 2004. Bacterial adaptation and resistance to antiseptics, disinfectants and preservatives is not a new phenomenon. Journal of Hospital Infection, 57(2), pp.97-104.
o	Russell, A.D., 2003. Biocide use and antibiotic resistance: the relevance of laboratory findings to clinical and environmental situations. The Lancet infectious diseases, 3(12), pp.794-803.
o	Russell, A.D., 2001. Mechanisms of bacterial insusceptibility to biocides. American journal of infection control, 29(4), pp.259-261.
o	McDonnell, G. and Russell, A.D., 1999. Antiseptics and disinfectants: activity, action, and resistance. Clinical microbiology reviews, 12(1), pp.147-179.
o	Poole, K., 2002. Mechanisms of bacterial biocide and antibiotic resistance. Journal of Applied Microbiology, 92(s1).
o	Russell, A.D., 2002. Antibiotic and biocide resistance in bacteria: introduction. Journal of Applied Microbiology, 92(s1).


comment:
Strategic initiatives: how well known are these to the ES personnel?


comment:
Evidence peer reviews / best practice literature: Overview the use of MEDLIONE or Google Scholar.


comment:
Sustainability----this could mean avoidance of the depletion of natural resources to some.


comment:
Slide 29-32: Probably good to review hypotheses generation as well as experimental design to test hypothesis.


comment:
Slide 29-32: Also just cause some one has conflict of interest does not mean it discredits research. It is more important that the data is peer reviewed. Might also chat about good journals vs bad journals. http://www.annualreviews.org/about/impact-factors


comment:
Dont mistake an EPA product registration as a replacement for the Technical Efficacy Bulletins this is confusing to me. If the tech bulletin has different data then the EPA documents there is a big problem with that product.


comment:
Question 7: Not exactly true. The EPA registration is usually completed and submitted before initiating state registrations.  Some state registrations can be concurrent to EPA. Some state require more data than the EPA.  You can get EPA and not state registrations.  State registration are only required if the manufacture plans to distribute or transport through that state.


comment:
Slide 42-43: Make sure nomenclature is correct. Genus species italicized.


comment:
A hospital-approved disinfectant is required by a regulatory agency for daily sanitizing of surfaces Careful using the term sanitizer those types of products are not allowed in a hospital&Know that there is a regulatory meaning to this term and a functional meaning which can be divergent.


comment:
I believe fluorescent markers are unreliable indicators of microbial contamination.


comment:
I believe fluorescent markers can be impacted by strong oxidizers.


comment:
Spores do contain ATP but at very low levels. http://www.pnas.org/content/77/5/2474.full.pdf


comment:
Understand your audience. Personalize the message. Tell a story.


comment:
Might be nice to tie back to the cost benefit ratio done earlier.


comment:
I think we should expunge the name of the specific company Xenex in the Executive briefing article


comment:
I think we should expunge the use the specific company/brand name XENEX.


comment:
If it is talking about an ICU room please make the picture behind it an ICU room and not a surgical suite.


comment:
Should say daily disinfecting of the surfaces and not sanitizing of the surfaces.


comment:
I also really like the activities. I think the pathogen puzzle is tremendous.


comment:
Question: During the comparison of cards, do the participants "guess" the right answers and then when given the answer key, is your expectation for them to confirm answers by doing to the citations you provide?  Is there any education provided prior to or after the confirmation of answers, that will educated on various trustworthy websites to go to for answers when researching?


comment:
Unique characteristics of c-Diff may be misleading. Would we consider using the terminology "sporicidal"?


comment:
The material mentions that MRSA can survive up to 8 weeks on a mop head and over 6 months on a blanket. Would it be more impactful to mention that MRSA survives on "surfaces" for x amount of time? I have some citations that show 14>300 days.


comment:
Point to reinforce may be to make sure you understand what interventions have taken place in your facility around antimicrobial resistance. Is it a point of discussion in meetings with Infection Prevention?  Important to understand that the disinfectant typically is not the culprit when Doc's are in the habit of over prescribing antibiotics.


comment:
Could you clarify the intent of the information on the slide?  I'm a bit confused by this slide: The Example does not match the column descriptions to the right. The blue column to the right is making references to the BETR-D Study (Benefits of Enhanced Terminal Room Disinfection)


comment:
Again, I'm confused with the descriptions in the right hand (blue column). This information goes with the study on the previous slide.


comment:
I'm not sure how to interpret these slides, but think we need to make sure we have the right descriptions in the blue columns to the right.


comment:
May want to be careful about naming such a highly marketed product (Xenex). Can we use the study and possibly state: "Conflict of interest - sponsored by device manufacturer".  This would allow the educational piece to be informative while being careful about naming the "product".


comment:
Another thought:  It is evident that Xenex or Xenon terminology links to the ONLY pulsed xenon technology in the market place today - so could we change the second statement to read: Study implies that using this type of UV-C is more effective than manual cleaning.


comment:
Looks like an surgery suite. Also, slide spelling for c-Diff, should be consistent. Is it c-Diff (italicized)? C.diff? spelled out?


comment:
This discussion will be very educational and insightful. Could generate some emotional responses from the group, but I believe it is valuable to have those discussions.


comment:
Will there be discussion prior to the True - False exercise for the four types of Performance Monitoring Tools or will the quiz be open discussion per each question with facilitator?


comment:
I agree with LH - and then suggest that you do what Rutalla does when referencing "no touch technologies" - he will show a variety of pictures.  You should reach out to the manufacturer to get an approved and recent image.


comment:
Another thought re: industry trends:  Refer to UV technologies as "UV-C Technologies.  When referring to research based support (page 61) language could change to state" multiple peer reviewed and scientifically validated studies exist proving efficacy of UV-C".


comment:
Worked on the Alpha test of this game during AHE and found it educational and promoted great discussion across the table of peers.


comment:
Page 69 notes:
Explain that groups now work together 
change to 
Explain that groups will now work together


comment:
Page 72 notes
I think we are going to need some coaching on the good, ok, poor answers. Even though we talked about it for Strat Surge 1, I don't know how to address soem of these columns for strat surge 2. SOrry!


comment:
What should you consider related to the perception of front-line staff and clinical partners when implementing a change?

Curious as to why we are focusing on frontline and clinical staff exclusively. I may have missed something, but these are just two stakeholders of many...why these at this point?


comment:
re assessment process, we'll have to discuss and get back to you on that. Since it's not a certification it may not have to be monitored.


comment:
Page 79notes:
Should we include reference to a pilot in Scenario A?


comment:
So, Cummins began testing the QSK95 engine in a high performance locomotive engine in 2008 and then following extensive component and whole unit tests began building QSK95 locomotive engines for commercial operations in 2015 with the first commercial locomotives with QSK95 engines being available in 2016


comment:
Units installed in Australia mine location and Saudi Arabia desert locations for long term testing in 2013 and 2014
Global launch of the Power Generation product in 2014.
Used as per the text already in place


comment:
Shouldn't Gerald's comments read .....I'm normally a medium speed customer but now I can get the same......
Indicating that he can change from his traditional solution to a Cummins with additional benefits


comment:
PL comment from Alpha does not seem to have been done re the first two sentences. However maybe we could better change it to state that The QSK95 engine uses many of the same components across.....


comment:
I would change Elsa's comment from 'tight design' to 'compact design' as to me tight means it will be difficult to maintain and work on whereas compact says smaller package


comment:
I selected the bottom answer which was better fuel economy and lighter which is the correct answer but got a Not quite, the 95 has better fuel economy and is lighter' - Oops I think it isn't recognising the correct pick


comment:
Jose's notes:- change 'Utilizes his vessels' to 'Requires high utilization rates of his vessels' (they need to be working as often as possible)


comment:
I really like this interaction and layout!


comment:
The photo will need to match whatever is decided about actors.  I think the script as it's written right now is a male sales rep and a female customer.


comment:
So each learner will only go through one example of this, they get to choose which product to use.  I wonder if it would be good to include an option for the learner to return to try another product?


comment:
Elevator opening up Mission/Vision - speed is different.  Can we not move around?


comment:
"we use the COS to work..." Take out "the" before COS


comment:
"you use the COS to work together" - Take out "the" before COS


comment:
Under "Serv Ops" - Should it be Legendary Service? not Legendary Customer Service


comment:
Under "Serv Support" - Remove "we" and replace with "they"


comment:
Perfect,  Great "housekeeping" page. Clear concise.


comment:
I was a little confused here as to where to click. Room for improvement on script regarding lender and borrower interaction. Panel 2, "First we need info, then I'll do this". I recommend we work on scripting here.


comment:
Again, I recommend we work on the scripting of panel 1.  I suggest: "While we are getting your new truck loan ready, let's discuss how we can help you protect your budget against potential financial challenges."


comment:
Just saw TW's comment.Idenitfy - Identified


comment:
I think we need to remove "(2 years)" from the Encompass button. The content covers the Encompass program for the 2 year duration and the 5 year declining coverage.


comment:
Are we just expecting the people taking this course to have this information? I don't think we provided it in this course yet.


comment:
Answer says Hank makes repairs on his Patrol boat but on the other page it says Hank has a Harbor Tug. Let's change the answer to match the customer description. "Hank and his team relay on easier serviceability since they make all the repairs on their tug boat themselves"


comment:
Should we show the total power for each of these lines? In the power density column power per liter is listed. Are these numbers telling us horsepower, kW or some other form of power? This this should be clear in the column title.


comment:
Please do not use Green font.  Green is for Cobas


comment:
All text should be in the tense of Roche or BenchMark, no "we" or "us"
The Ventana team will modify the text going forward. Please adjust current text to represent the non-possessive tense.


comment:
The small bullets on the left should be the main focus.  the circles on the right are more Roche and less BenchMark.  Maybe just use the small bullets on the left to be the circles on the right.


comment:
found the back button (missing on a few screens).
However, the arrows are difficult to click because the surface area for clicking is very small and specific


comment:
This page should not be called the BenchMark Portfolio because it is only about ULTRA and GX.  XT and PLUS are not included
Should be something like "BenchMark ULTRA and GX"


comment:
This page should really just be the ULTRA


comment:
If only ULTRA, then no need for this activity


comment:
Scroll is very difficult and not very intuitive


comment:
This screen goes against our positioning and the PLUS is not adding connectivity options


comment:
Recommend increasing the size / presence of the sub function label and icon on the screen.


comment:
It would be nice to navigate backwards / up once passed the slide so you don't have to rely on the menu to start at the beginning of a section


comment:
It would be nice to emphasize the down arrow at least on the first screen after entering name since we are so used to looking for "next" buttons.  

The menu button may be overlooked if we don't make it stick out more or call out in the beginning.


comment:
The Our Strategy on the top bar is confusing because it looks like you should be able to click on it, perhaps remove it until the screen appears where it is applicable.


comment:
Picture of the microscope is not the correct type of microscope it is distracting and must be changed.


comment:
Wrong microscope picture again, must be replaced with correct microscope.


comment:
Change $50 to 50 CHF to ensure this slide isn't U.S. centric which is a complaint we receive often.


comment:
Reduces costs and risks associated with manual workflow and slide transport. (Add more detail above and beyond just courier fees last sentence under digital)


comment:
This is not our strategy, we should start with our strategy and then bring this in. Mike will provide the strategy to incorporate it into the training.


comment:
Change wording this is not a Roche strategy, "Our plan for strategy implementation" as the header instead. Take out enabler statement.


comment:
Needs to be re-worked, can't stay in as is!


comment:
change all symbols to circles and change cost to green, it is confusing as is, message not clear how it appears now.


comment:
For walking guy include Image analysis as a focus, for running guy change to full digitization


comment:
Do not use full lab digitization, looks like we are done with medical value in 2019, use a bar or list view instead of current view


comment:
Update DP 200 specs (all 20X times should be <50)


comment:
Too many bullets under DP 200. 

Eliminate the last one completely. 
Simply "Color Management" bullet 
Consider different format - simplify


comment:
Remove Target and position until it becomes an active tab, looks like you should be able to click on it, so confusing.


comment:
DP 200 should be an add as well as an add on for Coreo.


comment:
change spelling of product name from 'Benchmark' to BenchMark


comment:
Tertiary and Quatemary are not English as a second language friendly please use more basic engilish words


comment:
Since priority use vertical view for answers.


comment:
Change product name misspell from 'Benchmark' to 'BenchMark'


comment:
We are not the only diagnostics company, should re-word


comment:
Last line = We are not the "only" diagnostics company...


comment:
Remove how do we stack up until it is applicable since you can't click on it, it is confusing.


comment:
Put "INCIDENCE RATES" in sentence case:
Incidence rates


comment:
We are not the only one who can deliver a total solution, please reword


comment:
equates to the gravity, is not English as a second language friendly, please use more basic English for this statement.


comment:
Instead of hasn't had, suggest wording of hasn't launched or release.


comment:
Change "em" dash to an "en" dash with a space in front and behind it


comment:
Suggestion to identify the content in the right section of the yellow header bar as Leica's tagline


comment:
":our goal is to be in every anatomic pathology laboratory using our advanced staining assay." should be changed to something along the lines of "our goal is to leverage our reach and brand equity  of our advanced staining assay business in every anatomic pathology laboratory and extend our DP influence"


comment:
Product weaknesses: 
First bullet >> rewrite "Hasn't had" to something like "Has not released any..."


comment:
Wasn't clear that we were supposed to make a choice on the screen made it seems like both we applicable. Add a statement to say select the answer.


comment:
The incorrect statement isn't easily seen seems like it should pop up above the incorrect answer.


comment:
Roche logo breach with the yellow box around it; not enough clear space around it based on brand guidelines


comment:
change $100,000 to CHF instead so global friendly.


comment:
Change product name from "Benchmark Ultra" to "BenchMark ULTRA"


comment:
now that we are on How do we stack up, either remove or fade away Who are our competitors since you can't click on it.


comment:
Font format change in yellow header bar =
Change from all caps/upper case to sentence case


comment:
Change regular dash before "Dr. Salas" to a longer 'en' dash


comment:
For the "we are the only company claims" please ensure fact checked that we truly are the only company.


comment:
These are very long training session therefore should include a progress bar of some sort


comment:
1. format change per style guidance =
change "i.e.," to "ie,"
2. suggestion to add "A" or "B" to the options to select ~ something to indicate they're two choices


comment:
If you can't add a progress bar can we instead add average time to complete the training.


comment:
1. change all upper case in yellow bar to sentence case
2. change regular dash in front of "Dr. Smith" to an "en" dash


comment:
Delete serial comma in the first answer box


comment:
Question: Is this training to be in American English or British English? If British, change "standardization" to "Standardisation" -- and check ALL the content/transcript for British spelling edits


comment:
Change all upper case in the yellow bar to sentence case


comment:
Change long "em" dash to an "en" dash and insert a space in front of it


comment:
Change the regular dash in front of "Mr. Reed" to an "en" dash


comment:
1. Change US pricing to CHF
2. delete serial comma in first answer box


comment:
1. change upper case in yellow bar to sentence case
2. change regular dash in front of "Mr. Stout" to an "en" dash


comment:
1. change upper case in yellow bar to sentence case


comment:
1. same comment as previous pages in yellow bar
2. same comment to change style of dash in front of "Ms. Flynn"


comment:
1. same comment as previous pages in yellow bar
2. change long "em" dash to an "en" dash with a space in front of and after  it


comment:
Change upper case "PRECISION DIAGNOSIS" and "Barcelona" to sentence case


comment:
Change upper case "CONTINUE" to sentence case throughout


comment:
Apologies  same upper case change on "OCTOBER" as well


comment:
Header = change upper case on "Product Launch" to lower case "product launch"


comment:
Change all upper case on "EXIT" to sentence case

*NOTE* Roche style does not use all upper case ... sentence case is preferred
~ Thanks!


comment:
Courier costs of $50 seem high, at least for Europe


comment:
In statement for Differentiate our story, do not limit to Leica and Philips, suggestion:"why Roche is different from the competitors"


comment:
People still do not like the name "Certified:  Eligible."  Is there anything else we can use?


comment:
Communications say not to use photos with identifiable school names.


comment:
We need to create a disclaimer at the beginning that this program is not designed to take the place of the NCAA manual.


comment:
Everyone still thinks the "menu" bar is too small.  No one sees it when they start the program.


comment:
Communications is asking what music library is providing any music.  Is it fully licensed?


comment:
The name of this page should be "The Certification Team."


comment:
Position "DA" should be "AD" with "Athletic Director" spelled out.


comment:
Add to "Academic Support Role":  1.Ensures student-athletes meet with their campus advisers.
2. May confirm schedules do not conflict with practice. 3. Reviews schedule to be sure student-athlete is on track to meet progress-toward-degree requirements.


Delete:  Confirms degree applicability


comment:
We should not say "setting market strategy".  Would recommend changing to "understanding market trends".  And may be wrong grammar but I would also change "...goals, and establishing" to "...goals to establishing...".


comment:
I would remove ", using data to manage business"  It sounds tangential and we do not follow through on the thought in our response.  It also infers that we don't know how to deal with managing business with data...wrong message, I think.


comment:
Make the AA position stand for "Academic Adviser."
 Add:  "Responsible for advising and tracking student-athletes toward graduation."
Add (maybe 1st item):  "Serves an integral role in the academic eligibility certification process."


comment:
Edit the first item to read: "Maintains degree-mapping tools (degree audits, curriculum plans, course catalogs) used by advisers."


comment:
Update the first item to read: "Ultimately responsible for the student-athlete academic eligibility certification process."


comment:
in the text, update to "Our vision is to fulfill the promise of the Trust to serve our customers and communities with unparalleled excellence and integrity."


comment:
take the second sentence from the incorrect (TRUE) popup for this and line 4 and add them to the correct (FALSE) popup


comment:
second paragraph - delete first sentence. Change second to say "We provide..."


comment:
change "Affordable rates" to "Cost containment" in popup


comment:
can we crop the audio and the OST from Mark here to remove the "It's good to know you're following federal guidelines on this" from the content?


comment:
change last sentence of susie's bubble to say "We haven't done anything different this month."


comment:
Leo's audio has a lot of background noise. Can we get a better recording?


comment:
I thought that we discussed in prior edits about having something in all cells, like "Not Covered" or something similar to indicate what isn't covered or changing the way this is displayed?  If this is supposed to be a declining schedule, the way it is appears confusing: In year 3, does Electrical fall off? I wouldn't assume that the person viewing this would know by looking at this chart....


comment:
Very personal: I don't like the voice - it is not enthusiastic. I switched it off and just read the text.


comment:
-no other pharma?
-AS assays with Discovery image?


comment:
Message on the right (symbols etc.) is not completely clear - the voice does not explain it; lots of things happening, but message does not stick.
Is the crawling guy relevant?


comment:
I'm not sure we can be too much confident with our Breast Panel algorithms and the Ki67 algorithm is known by our customers not to be accurate


comment:
-should we include something here on data/image storage, or possibilities for DICOM?
-do we have and can we provide (rough) timelines on algorithms on DP200?


comment:
Does not stick - can we put it in a raster?


comment:
What is meant by "pain points with using traditional methods"? 
(It might be sensitive matter to phrase it like this with a pathologist, who most of the times love the traditional methods.)


comment:
It's more for our Trainig cession but : 
Can we have some proofs on the speed of DP200 vs Leica systems ?  and on that e-slide don't own the DICOM format ?


comment:
In France , Philips claims that the future for DP is the integration of the pictures in the PACs.
So , I don't understand the non- operability of his scanner solution.


comment:
Are we the only one who can enable pathology with the power of precision diagnosis?


comment:
Registrar:  Edit the first item to read: "Maintains degree-mapping tools (degree audits, curriculum plans, course catalogs) used by advisers."


comment:
AD - Update the first item to read: "Ultimately responsible for the student-athlete academic eligibility certification process."


comment:
FAR - remove 2nd bullet

Add: "Ensure that academic requirements have been communicated to student-athletes."

Add: "Ensure that faculty and staff are educated about NCAA academic requirements (deans, academic advisers, etc.)"

Add to #3: "and in alignment with university policies."


comment:
The "click next to continue" does not do anything.  User should be instructed to "click the right arrow to continue."  Or may the "next" work.


comment:
Compliance - interpret NCAA rules based on fact scenarios; collect list of athletics aid recipients

FAR - OK

DA - Should be AD/Athletic Director; Responsible for eligibility certification process

REG - OK
AA - OK
AS - Provide academic support to student-athletes; review student-athlete schedules to be sure SA will meet next PTD standards


comment:
Would like a different acronym other than RACE (TRAC, PACE, etc.)


comment:
While the year is broken into "quarters," the word "quarter in the description won't work since it is also a reference to a term at a quarter school.  Can we say "time period" instead?


comment:
Always "student-athletes" not just "students"


comment:
Ensure student-athletes are on the path to graduation.


comment:
Again, "student-athletes" not just "students"


comment:
Assemble - Change the 2nd bullet:  "Request summer school transcripts for student-athletes attending other schools for the summer; verify student-athletes scheduled to graduate at the end of the summer have completed all requirements."


comment:
Ensure:
 - "Ensure the eligibility status of all incoming prospective student-athletes using the institution request list (IRL)."  

- Ensure transferability of courses from other schools; have transfer evaluations completed before fall enrollment/signing financial aid agreement (including courses substitution process)


comment:
Registrar - add to the end of the first bullet "(including the course substitution process)."


comment:
Assemble - the 3rd bullet seems to be just about the same as the 4th one.  I'd keep the 4th one and lose the 3rd.


comment:
Certify - change "students" to "student-athletes' in 1st bullet


comment:
Register - change "students" to "student-athletes"


comment:
Match this page up to the earlier one with the comments on that page.


comment:
Share:

Change the second bullet to "the conference office may require..."


comment:
Could this section go back to the roles rather than just the acronym pieces?


comment:
Add to NCAA rules "(exceptions used, education-impacting disability status, etc.)"


comment:
Biggest issue is not keeping contemporaneous documentation to support the responses.


comment:
Even enlarged, the screen shots are hard to read.


comment:
Need a disclaimer to keep hard copies of elements of the process that are not captured (change of degree forms, course substitution documentation, repeated course documentation, transfer evaluation forms, etc.)


comment:
Change the "need a waiver" item to read " If the student-athlete is not eligible, are there documented mitigating circumstances that indicate a waiver might be appropriate?"


comment:
#2 add at the end "degree applicable to the major of record."


comment:
As click through red flag, the color changes from red to black; can that be changed from red to yellow?


comment:
Add question:  Do you have transcripts from every previous college attended?


comment:
Make sure the waiver question is the same for all pages.


comment:
Change name to Mid-Year Enrollees/Transfers


comment:
Remedial #2 - change to as "were more than 6 remedial credits completed in the academic year?"


comment:
Remedial - -#4 specify impact on meeting percentage-of-degree and graduating within 5 years of enrollment


comment:
Repeated courses - in #1 stop after "failed."
Remove #2
#3 mimic the new remedial question that is similar
#4 - remove


comment:
Change of Major:
#2 - change to "when did change of major occur?  During or after the academic year?
#3 - remove
#4 - How does change of major impact SA's eligibility?
#5 - remove
#6 - remove
#8 - remove
Add - How does change of major impact the SA's graduation timeline?


comment:
Remove "extra courses;" take off "drop;" add "transfers to midyear enrollee"


comment:
Is there another way to recap?  Not sure this is effective.  If we keep this the transcript samples are not all correct.


comment:
could the list link you back to the previous sections?


comment:
Not correct to say the HMI monitors and controls genset operations.  The genset controller does that.  The HMI is simply the human interface.


comment:
Waveform description is probably not necessary.  What generator set does not create a sine wave?  Waveform only really comes in to play if you are paralleling alternators of different winding pitches, which is probably too advanced for a basic course.


comment:
I see later on you mention genset should have the same winding configuration.  Make that comment here.


comment:
Governor and AVR are inherently part of the generator set and do not need to be quoted separately.


comment:
Would re-order the sub functions as follows:
1. Market Strategy and Planning
2. Product Planning
3. Product Management
4. Pricing
5. Marketing Communications
6. Channel Management
7. Account Management


comment:
Change the description to: Communication and promotion of our products and services.


comment:
Worried that every sub-function is a white screen background. Would like to see some be large images/photos.


comment:
White text on images is very hard to read in pricing example & the scroll down didn't progress all the way down for me.


comment:
I really like the interview concept.
Work on the wording for the interview.  Example: the  statement on requesting a market study is weirdly worded.  
Think about using 'spoken language' statements versus what is in now.  We speak very differently than we write.  If we want an interview, let's make it sounds like one..


comment:
Also I was not able to read the full interview as the scroll bar only took me to the question "how did this add value to the business?"


comment:
There is an extra space in the "Negotiate and Close" bullet.  The Box on the right is missing the "S" on Tool.


comment:
The links on the resource guide seem to be completely out of date.  Cummins Power Generation is referenced and the Cummins Marketing portal and some other lead website.  The C1 portal is not mentioned at all.


comment:
Are the tools supposed to do something when you click on them?  They are not.


comment:
For the arrows, can you increase the clickable area.  Like last time, you you  have to perfectly on the blue lines in order for it to click.


comment:
There was no text in the pop ups for me.  I assume it will be added later?


comment:
For the non-purchase loans FAQ, should we clarify that the borrower would be using the vehicle as collateral to obtain the loan or is that obvious?


comment:
There may be some clients that have the debt consolidation addendum added to their GAP where additional would be covered.  Do we need to put a disclaimer on this FAQ?


comment:
I'm not a fan of the phrase "hook the customer".  It sounds too salesy for this.  Maybe something like you "you didn't show the value" or "you didn't pique their interest"?


comment:
The instructions say to sort them into their correct order but they are already in the correct order.


comment:
no WWID (also remove from directions that change when you click start without filling in anything)


comment:
Match storyline shell (gray) to LB1 - final link on basecamp


comment:
match storyline shell UI to what it was for the other course


comment:
can we make the cards/dropzones a little more exciting looking?


comment:
2nd row of green boxes once you get it right... can we make these longer to allow text to be larger? and make "Knowing these..." smaller or move somewhere else, like maybe where the question was at the top?


comment:
I think there's a yellow box on top of the progress bar - it makes some of the blue hash marks look partially covered and diploma. I'll send a screenshot


comment:
i think this same pic was on the correct for the last question?


comment:
image overlaps diploma progress bar indicator


comment:
The blue "Your answer:" box is blank, doesn't show my answer (the correct - B and C only)


comment:
I'm not sure this is a "pre-sale" stage. I understand it as being past the prospecting phase and now Developing the Opportunity with presentations, videos, case studies, white papers and tech docs.


comment:
I think we need to change, When can I expect to be installed to " when can I expect the first regular maintenance visit and will it disrupt my business.  And the last line be removed from customer stamen.


comment:
If 14.1 doesn't have any content associated, the overview shouldn't close with "How well do you know..."


comment:
Confirm: Student-athlete(s) is hyphenated, isn't it? If so, do a global search. If not... prob better do a global search :)


comment:
HYPHENS! I'd UN-hyphenate 4-credit, and UN-hyphenate less-than-full. The only thing that could be hyphenated is full-time. I assume these appear on subsequent screens, so marking this global.


comment:
Holy Hyphens, Batman. Take-Aways should not be hyphenated. Global.


comment:
This feedback does not address the actual question. Needs to point out that within the first 5 days, she can practice but not compete.


comment:
Same with 14.8 - If no content, delete "How well do you know..."


comment:
Please double check the correct answer - something doesn't read right. Is it supposed to be like, "No, ALTHOUGH Eli is able to avoid...residence, his eligibility depends on meeting..."


comment:
This is the only answer option that I've noticed where one (right) answer is much longer than the others. Can you beef up the middle one so they're equivalent?


comment:
Sentence 3 in feedback should be "Courses taken"


comment:
Notebook: change "my individual" to "your individual"


comment:
Course Summary:
Thu - change "highway" to "on and off highway"


comment:
Will we want to change data centre since we are moving away from this in course #2? If so, we probably need to update this to have what we have in course 2. If it doesn't matter and they can be unrelated then disregard this comment.


comment:
Same photo comment here.  Male sales rep, female customer.  No third person involved in the story.


comment:
I think it would be helpful to direct the learner where to start the clicking. Which competitor button do you click first?


comment:
Question to the group - are these too easy?  They seemed pretty obvious to me right from the start.  What does the group think?


comment:
When did Dan help deciding whether her site was a good fit for gas? Has that happened in this course yet?


comment:
This is a different format for reviewing material that we have not used yet in any other courses. Will it be like this in the Alpha version?


comment:
This is a LOT of information.  Question to the group again... is there any way to combine some of these questions to shorten this activity a little so it's not so overwhelming?  If not, that's fine.  Just wanted to pose the question.


comment:
I notice none of this page is required.  The learner can pass through without looking at any of the questions.  Do we want to require it?


comment:
The directions say to click the Respond to Questions button but the button is called Wrap Up


comment:
Not sure what "Click the panel" to start the process means/is telling me to to do.  I eventually figured out that I should click the gray area.  We need to figure out a way to make this more clear.  From there, I am not sure what I am supposed to do...just read these>  But then when I click one of the scenarios to see what happens, I see I am supposed to select which one is the best way/time to offer the products.  AND, I just happened to get lucky, because if you don't click in the exact right spot, nothing happens...so without specific instructions about what I am supposed to do on this screen, the user could get very frustrated.


comment:
I understand the test isn't final, but I have to say it...some of the grammar is incorrect, but more importantly the flow of some of the sentences is not natural.


comment:
Debt added to a vehicle loan may be covered but GAP, depending whether or not the client has the debt consolidation addendum.  This FAQ either needs to be removed, or refer the learner to review their QRC.


comment:
In reference to whether or not GAP is refundable, as Toni points out...while most offer non-refundable, some clients must offer both refundable and non-refundable, and there may be a few that choose to offer refundable only (either currently or in the future).  Need to either remove that FAQ, or refer them to their specific QRC.


comment:
On the answer to the final FAQ, a key component that is missing is how ACV is determined in those instances. Maybe add "...(ACV) as determined by the GAP underwriter."


comment:
I don't think the "best option" is actually the best option. Not that budget isn't a consideration, but "stay within your budget" doesn't seem quite right. Maybe "I understand managing your family's budget is important. With that in mind, I'd like to explain our Guaranteed Asset Protection, or GAP, benefit. It could help prevent an unexpected out of pocket expense if your vehicle is deemed a total loss."


comment:
I agree with TW and CH.  "Thanks for letting me know about GAP!"


comment:
"Your quote should be up shortly" doesn't make sense. I think what we may be going for is "While I enter your information to determine your interest rate and monthly payment, I'd like to let you know about..."  I really hate "Let me tell you" statements.


comment:
The Question is closed-end (yes/no), and should be open-end to gather information.  Not that the answer couldn't be yes/no, but needs to provoke more thought or peak their interest..."Did you know that if you experience a total loss or theft of this vehicle, your primary insurance company may not pay the loan balance?"


comment:
The Present statement is weak.  But I may be getting ahead of the goal of this review...I am sure the group will come up with something that actually explains the protection.


comment:
Based on Kimberly's edit, it should be "...clinical practice, such as remote diagnosis, secondary opinion,..." (missing the word remote). Can steal from audio a few slides back?


comment:
The back and next buttons are different from what I've seen in a cummins UI before, but this may be what this series uses.


comment:
The quoted question in the feedback seems confusing to me. I'm guessing this came from the client so there may not be any way we can change it but I did want to mention my confusion.


comment:
Since I believe you are wanting to position just one test, should the language in the main paragraph be, "You know the value of this test for Dr....."?


comment:
Video "Change Probe":

The corrections mentioned during the alpha edits (email 2017/08/29) regarding the correct sequence of Shutdown highlight box appearance followed by shutdown screen at 0.15 sec is not completed.

This needs to be implemented.


comment:
The capitalization isn't consistent in your bullets. I'd make them all sentence case, but if you want title case them make them all that way.


comment:
Why are we providing product specific FAQs in this course? I am concerned that some of this information is too specific - may be different between different clients, different states, etc. We didn't provide this level of detail in the basic product knowledge course but referred them to their quick reference card. If this is for review or to help with the activities then I suggest only having the most "frequently" asked questions or those that pertain to the most common situations.


comment:
Some questions say "borrower" and some say "I" - they should be consistent.


comment:
Change response 2: would've should say could've


comment:
Although, answer one is the "incorrect" I suggest removing "It's affordable and worth it" - legal would have an issue with it and unless we state that is not allowed in the feedback just suggest leaving it out.


comment:
First response: should say GAP may help...


comment:
Second response: Remove "car" - just say the balance of the loan.


comment:
Legal will have an issue with saying "will protect you" - Unless we are providing specific feedback why this is not OK then I suggest saying. GAP may protect you, I'm adding it to the loan.


comment:
When you click the back arrow within the branching activity it returns to the FAQs rather than the previous screen.


comment:
Agree that we need to work on the content of each step to ensure they are providing good examples.


comment:
Note to Cummins: Can you provide longer descriptions or direct us to source content for these four functions?


comment:
Can you make the placeholders disappear on click? Once I started clicking they were covering up other things.


comment:
The fourth icon text is off. There is a word missing or something.


comment:
I went back to this screen to check the header and I got stuck on the revisit. I had to click through all the images again and when I did I didn't get the next button.


comment:
If they are using a brouche, where is it? Should there be a placeholder link or are they directed to resources? Something else?


comment:
This is question 2. Make sure all questions are labeled correctly.


comment:
For a DP the correct answer should be the first one


comment:
You go back and forth between placeholder content and real content. I'd be careful here to not get them distracted editing and checking content. Is this content from a different activity and that is why it is all filled out?


comment:
Also, for a DP, you should be able to get it right on the first try because this is just a functionality test, not a content review.


comment:
Header should be PowerCommand. Do a search for this globally.


comment:
match storyline shell to other SF courses


comment:
everything looks slightly less than crisp. See other SF links for a comparison.


comment:
Can we turn bullet 4 into a question too so it's consistent with the others maybe? NICE TO HAVE


comment:
Use standard "Continue Conversation" button from other SF courses


comment:
I know it's just at DP so we're not super concerned about images, but can we use something a with a little more for the office bkgd, and not faded out? And preferably something that feels Cummins-y (i.e. red, because they love that). Something like stock #169992589 would work


comment:
Match to style of previous versions of this in other courses


comment:
Usually the drag and drops "snap" into drop zones vs. being able to be placed just anywhere?


comment:
When you try again, the draggers should return to original starting position


comment:
put a note that certificate will function at alpha


comment:
Then we'll head across to my office, my head is already on its way HAHAHA I couldn't resist!


comment:
No apostrophe on Cummins per Cummins style... it can be possessive without it


comment:
I don't believe lean burn is a standalone thing, i.e. not a noun. So, I'd change Dan's speech bubble to read "Cummins lean burn gensets are ideal for data centres not only because they produce lower emissions than diesel, but also because they use a process called..." Check for use as a noun elsewhere. Either use "lean burn genset" or a pronoun like they if already mentioned earlier in the same sentence/paragraph


comment:
It feels a little weird to me that he's having ANOTHER failed conversation about lean burn with this same lady as in course #1, especially because at the end of course 1, you go back to her and correct the original convo with her and prove Dan is not an idiot when it comes to lean burn.


comment:
Ok for DP, but let's put a note that we will format/rewrite, etc. the images that show in each tab currently. We want to put this text into storyline vs. putting in a stretched screenshot of a ppt for alpha


comment:
Ian (the Cummins PMs boss) hates rollovers because he is a big advocate of sales people taking courses on their tablets. I love how this looks, but I know he'll make us change it, so we need to have the different spots you should click already showing instead of having to rollover to "hunt" for them.


comment:
There's a CLICK associated with the closest square area of the bottom panel on long slide, but it doesn't have a rollover


comment:
Add a period to the blue directional text


comment:
top text on clipboard - is kWe supposed to be kW? Maybe not, I've just never heard of kWe in all my long years of Cummins sales training on engines, generators, etc.


comment:
"has the space for a cooling package..." text changes when you click it


comment:
Change text "Here are the correct answers" to Arial


comment:
Use same green checkmark style used in LB1


comment:
I went back to do this activity again, selected the correct answers, and it still told me in was incorrect


comment:
I think we're in the Power Plant section now, not hospital. (customer's 2nd bubble)


comment:
Change QSK19G and QSK60G to Arial, remove drop shadow on QSK19G text


comment:
Seems odd that rollover is yellow, then it turns red before i ever even submit. Have rollover and select state be gray, then change to red/green if incorrect/correct


comment:
They don't like the "Click Continue" to move on. Remove continue button, change directions for learner to click the next button to continue as they normally would


comment:
Change QSK19G to Arial and remove drop shadow


comment:
Change the three card/boxes to be the same height as it takes to fit all the necessary items once they're in there.


comment:
Again, next instead of continue as mentioned on previous activity


comment:
Same as previous screen like this, the "has the space for a cooling package" changes when you click - the word "to" is on line 2 before click, line 1 after click


comment:
Putting this in as GLOBAL now and will stop mentioning - next button instead of continue


comment:
GLOBAL change QSK19G and QSK60G to Arial, remove drop shadow on QSK19G


comment:
GLOBAL for same thing mentioned on this similar screen in previous customer location about rollovers/selected states - gray on rollover/select, red/green once you've submitted for incorrect/correct


comment:
GLOBAL: Here is the correct answer should be in Arial


comment:
GLOBAL for all instances of this activity, same as mentioned on previous customer - make the boxes the same height as needed to accommodate all necessary boxes


comment:
GLOBAL: "Has the space for a cooling package" as previously mentioned


comment:
Do we foresee that tire's really going to be 16 factors to define as necessary/unnecessary for each round of this. It feels like a lot.


comment:
Match continue convo button to previous instances in this course - it usually has a gradient and is a little less flat


comment:
Put a note to cummins that certificate will work at alpha


comment:
I think we need to put the draggable items in a more visible place, i thought I had to drag the items under the Diesel Sales Process


comment:
Picture of Control Panel looks grainy and unclear.


comment:
I wonder if there is a better way to display the information so it doesn't look exactly like it comes straight from a ppt, unless that is what we are going for.


comment:
Is there a way to do this without covering up the engine?


comment:
I don't like how we have highlighted in yellow the parts, it looks like a two-toned painted engine. is there a better way to do this?


comment:
pg 52 in bulleted section. Consider adding 2nd sentence to
 HAIs: Increased days in the hospital adds to the total cost of a patient stay. Also, hospitals are not reimbursed for readmissions when patients acquire HAIs and must be readmitted for treatment.


comment:
Page 52
Storage/Inventory

reason (supply chain thinks of this in terms of inventory and inventory costs)


comment:
Page 72 suggest changing Q for clinicians from 
Have you heard about UV disinfection?
to 
Are you familiar with UV disinfection?


comment:
in present bubble say "GAP may pay a deficiency balance you if your new truck is totaled. Let me share some options."


comment:
Suggest changing corporate goals...infection prevention to
hospital information systems integration to provide an accurate view of supply chain needs, operations,  and opportunities, system wide


comment:
In the video where there are 3 Pap cytology tests boxes dropping down and landing on top of the next.  Please name the first box HPV tests, the second box Pap Cytology tests, and the third box Triage tests.

Although not all competitors sell all of these technologies, it is better than all the boxes being pap cytology


comment:
For the sales tools and studies -  each of the studies in the list need to be linked to the file on our Rochenet site (the link provided in the content inventory sheet)


comment:
When the correct clue is chosen -  Please make this change to the feedback response in the green box:  Its the following edit to the last sentence
"......As a triage test, CINtec PLUS Cytology has high specificity without compromising sensitivity, to identify women with ASC-US or LSIL cytology results who will benefit most from colposcopy and intervention."


comment:
When CINtec Histology is chosen red box must say:  "Although CINtec Histology would improve the accuracy of all Pathologists reading cervical biopsies, thus helping women, for the specific sales situation, this is not the product that would address Dr de Changente's current needs." 

BLP -  I thought I already provided this feedback for this or the other customer scenarios, for this reason, I marked this edit as a global edit........the answer that should be used if CINtec Histology is not the correct product choice. 

Important:   For the scenarios where the Doctor is a Gynecologist or Molecular biologist, use this answer when CINtec Histology is chosen   "Although CINtec Histology would benefits all women who have had cervical biopsies taken, for the specific sales situation, this is not the product that would address Dr de Changente's current needs."


comment:
When it reaches all 3 wrong answers -  reword the feedback reply,    "None of the responses you have selected so far addresses Dr de Ch's current needs. It would be best for you to go back and start over again."

I marked this as a global edit, and be sure to use this reply when the maximum # of choices happens.


comment:
For the correct middle positioning statement, please make the following edit which is more consistent with messaging, please cut and paste the following to replace the middle positioning statement:   

"The CINtec® PLUS Cytology test improves the performance of the Pap cytology screening. It empowers pathologists and clinicians to resolve ASC-US and LSIL cytology results, so they can be certain they are ordering colposcopy for those women who would benefit. How about we plan an evaluation in your laboratory to triage ASC-US and LSIL samples?"


comment:
I am certain we discussed this Global feedback point already, and provided feedback to the "contact sheet" that we reviewed previously.    I want to make sure we use "Profession appropriate" pictures/images of the physicians and lab directors in the module.  In particular, Dr Sofia Rossi is a molecular lab director......therefore she would not ever use a stethoscope.  For the other customers, Pathologists also do not ever use stethoscopes.  This must be fixed for the module to have credibility in it's development.  Pathologists don't spend very much time in a labcoat.    I don't really think a clinician (Gynecologist) would use a stethoscope very much, but if we need to have Docs with stethoscopes, that would be the trade-off.  We need to address this issue, and we should discuss on a call if there are problems with BLP finding the profession appropriate images needed.


comment:
For this particular customer, Dr Rossi, Please disregard the Global edit feedback that I provided when CINtec Histology is choose, since we want the learner to choose 2 products in this scenario, the hit we give them in the feedback response here is necessary.    Please ask me about this on a follow-up call if there is any confusion.


comment:
All of the sales tool choices are correct........Replace the CINtec PLUS Cytology Be Certain Brochure with one of the CINtec Histology brochures, and make this a wrong choice.


comment:
My apologies -  As I recently edited the positioning statements for this scenario, I realized that I made a slight error............Please make the following edit to be accurate with the current scenario of selling to a lab director:    in the last sentence of the correct response (bottom response) please strike the words "current HPV test and" from the sentence.    It should read: "While considering this option, do you feel Roche could be of greater support by also meeting with your lab where your cytology triage test is performed?"     

 BLP:  This is a critical point when selling this solution to 2 different labs who will be running one of the 2 tests.  Molecular lab will run cobas HPV and the pathology lab will run CINtec PLUS


comment:
Rosa's response should be edited to add the word "unnecessary" between "Any" and "procedure":   Any unnecessary procedure causes patient  anxiety.......


comment:
When the correct clue is chosen, the green box feedback response should say,  "Correct, Dr Medallino believes she is using an RUO p16 clone that is accurate to diagnose cervical biopsies.  You will need to carefully position the clinical proof and LAST/WHO recommendations for the use of the only clinically validated p16 clone available, CINtec Histology test.


comment:
Please change the underling of the incorrect clue here........only underline the phrase, "I am sure there are a few"


comment:
When the incorrect clue is chosen, change the red box to, (note that I deleted the word Incorrect here since both clues are helpful but one is better than the other)   "This is not the most important clue, however it does show that Dr Medallino does not know much about any clinical studies that may or may not support her current RUO p16 clone.   You can follow-up with Rosa in your future meetings that CINtec Histology has over 100 peer reviewed publications supporting its clinical use.


comment:
when the correct clue is chosen, "the green box feedback should be changed to, " Correct!  Dr Medallino does not know much about the origin of the RUO p16 clone she is using, which could impact patient safety.  CINtec Histology is the only clinically validated,  CE/IVD clone available that is manufactured according to cGMP / ISO standards, reassuring product quality."


comment:
Please edit the green box feedback (when the correct clue is chosen) to,  "Correct!  Dr Medallino seems content to rely on her RUO p19 clone and her teams experience self-validating RUO tests in her lab.  Begin thinking about using the LAST/WHO recommendations for CINtec Histology in future meetings with Dr M to help explain the importance of using a clinically validated p16 clone."


comment:
In this and other scenarios do not refer to tests (either our tests or a doctor's current test) as products..........Bob had provided this feedback before, and The edit that i made in this screen Module 4: Rosa | Section 1: 1 | Page 04 - QA2 explains my point.  BLP:  Let's discuss this on a call to clarify any questions you may have


comment:
Word change to the top left question: (replace "cases" with "results")       reworded to:  "How can you be sure you are not observing false positive or negative results with your RUO p16 clone?


comment:
Change the reply of Rosa to,  "I rely on the experience of my team to make sure we use accurate tests. We validated this RUO product in our own laboratory to assist in identifying cervical disease."   
Although words have changed, The correct clue is the same starting with "We" and ending with "LAboratory."  The incorrect clue remains the same.


comment:
BLP:  We need to keep the Certain Study publication placeholder in here until we have something we can include in here as the resource.......we should have something before we launch the module, but it will likely be sometime in Q1 2018..........Please keep this on a list of action items so that we remember to follow-up on this in Q1 2018


comment:
See my global comment for the feedback response in the red box if only CINtec Histo is chosen.......  Change this accordingly in this scenario


comment:
I tried to pick cobas and CINtec Histology, and the current red box feedback is confusing..........  change the red box feedback to, "These tests may address some of Dr. Zhang's needs, the best.........


comment:
Also use the same suggested red box feedback response for if CINtec PLUS and CINtec Histo is chosen......change the red box feedback to, "These tests may address some of Dr. Zhang's needs, the best.........


comment:
Replace the cobas HPV Primary screening brochure and add one of the CINtec Histology brochures as a wrong choice.


comment:
BLP -  For all of the sales call preparation screens (for all of the scenarios)  please fix the publications / one pagers thumbnails to be the screen shot of the actual publication and the one pager......    BLP - This is a global edit


comment:
Edit to the middle positioning statement Change to:   "Roche is the leader in molecular diagnostics, and I feel you will like our proprietary cervical cancer portfolio, since we overcome the limitations of current HPV tests and Pap cytology. Can I show you how the cobas® HPV test and CINtec® PLUS Cytology can upgrade results versus your current screening protocol?"


comment:
Pathologist do not use stethoscopes -  Change to another person


comment:
Please change the green box feedback to:  This got Dr Kovacs thinking about the process for difficult cases. Since you know this is an issue in his lab, you can use some of this information in your follow up conversations.


comment:
Please change the green box feedback for the incorrect clue to: "Incorrect. This is not the best clue, Review the highlighted cues and consider how to use the fact that his lab deals  with challenging cervical biopsy cases."


comment:
Change the green box feedback to,  :Correct. Dr Kovacs relies only on other pathologists to assist with challenging cases.  Consider positioning the use of CINtec Histology as an adjunct test with the H & E stain to resolve challenging cases.


comment:
Change the green box feedback (for an incorrect clue to, "Incorrect. There is a better clue, which shows that Dr D relys on sharing difficult cases with his collegues. He could benefit from CINtec Histology as an adjunct test with the H & E stain. "


comment:
We need to change these 3 answers to the following:  

The top  bad answer:  Because this product offers clinical study excellence.

Middle bad answer: Because this product is now the standard of care and Dominik needs to continue being progressive.  

Bottom, Good answer:  Because this product provides Dr Kovacs's team with confidence, objectivity and diagnostic accuracy when reviewing cervical biopsies.


comment:
change the red feedback box for when a wrong answer is choosen:  "While all of these answers are good reasons to position CINtec Histology, Dr Kovacs  is most likely interested in the objectivity and diagnostic accuracy it can provide him team of pathologists."


comment:
BLP -  The certain study publication is a placeholder.....we should have something by Q1 2018 to place in here.......we need to make an action item to revisit this in December of this yr.....we cannot let this fall off the radar.


comment:
For the bottom positioning statement, please change the last sentence to, "With your permission, can we set up an evaluation of CINtec Histology to see it works with your cases?"


comment:
When the top, incorrect positioning statement is chosen, Please fix the grammar in the red feedback try again box to, "Dr K values "his", not "him"


comment:
Why is there a 0  for accurate diagnosis and 61250 sales earned?  Why is the # for accurate diagnosis accumulating?


comment:
There should be a link to the leader board with a cumulative score for the player who finished the game..........i noticed it says you need to x out of the game to get credit.......maybe this should happen automatically as this screen opens.....this way the link to the leader board that I requested will be automatically updates.......The leader board should open as a new tab, so that the learner can then print their cert.   MAybe we can discuss more on a call if this request is not clear.


comment:
I would swap this picture out and replace with a close up of a control panel mounted on a genset so we see the whole green box and not just the HMI part.


comment:
Image could be a shot of a genset with an operator pressing button on a control panel mounted on a genset


comment:
Fifth point on course overview is to 'Recognise the Cummins PowerCommand......'
I would change to Recognise the Cummins Genset control panels and typical features and applications'


comment:
Item 6 on course overview, the difference between genset manufacture branded and independent....' is not addressed in the content


comment:
Is this the first time we are hearing about BoP items? How are learners supposed to know this before they get here?


comment:
Title at top of page says "Lean Burn Market Overview"; please change to "Lean Burn Sales Process" all throughout course


comment:
QSK60G benefits:
Best in class efficiency / heat rate
Best in class power density
Suitability for low methane pipeline natural gas applications
Grid code compliance
Advance engine and generator set monitoring and diagnostic 
Improved transient capability


comment:
I would prefer the images not be covered up with the feature boxes.


comment:
BoP info needs to come first before choosing them at any site.


comment:
Ian - we need to determine how much detail we want to go into here.  I'm assuming that Gas Genset Basics course will cover this level of info?


comment:
We had discussed not using Data Centre in this course.  So, need to discuss approach here.


comment:
QSK19G benefits: 
Efficiency up to 36%. 
Transient capability 30% on/off complying with ISO8528-G1 response times. 
100% load rejection without trip on over speed.


comment:
Let's use a course name that aligns with the first one and is more descriptive of the course content, like Lean Burn Product Overview


comment:
Can we use something besides brainstorm? maybe consider and can we add a measure of success tool at the end?


comment:
I am not sure if I am understanding this table correctly. how can the cost of HAI's change from a to b?


comment:
I think we need to be more specific in the steps to do a CBA. Not just what you measure but what comes 1st , 2nd etc.


comment:
I really like these videos. I think they are true to work experiences. thanks for letting me be a part of this.


comment:
Can this fit on the page different? very hard to read and understand


comment:
I think the cost of HAIs is underestimated here.  According to a study in JAMA in 2013 "On a per-case basis, central lineassociated
bloodstream infections were found to be the most costly HAIs at $45 814 (95%CI,
$30 919-$65 245), followed by ventilator-associated pneumonia at $40 144 (95%CI,
$36 286-$44 220), surgical site infections at $20 785 (95%CI, $18 902-$22 667),
Clostridium difficile infection at $11 285 (95%CI, $9118-$13 574), and catheter-associated
urinary tract infections at $896 (95%CI, $603-$1189)."


comment:
Does the MRSA question need a line added to create the blank as the others have?


comment:
C.difficile unique characteristics state "Resistant to many routine
cleaning products, including
alcohol-based hand cleaners".  I would avoid use of the word resistant, as that implies that they can develop a resistance by repeated exposure.  maybe reword it to say "many routine cleaning products including alcohol based hand sanitizers, are ineffective against C. difficile spores.  (Many of these products are effective against the vegetative form of C. diff, just not the spores.)


comment:
Again, under C. diff the statement "Can only be killed by EPAregistered
sporicidals." should be modified to say "C. difficile spores can only be killed by..."


comment:
CRE description change from "Patients on
invasive devices" to "Patients with invasive devices"


comment:
Previous comment should have been for Acinetobacter description instead of CRE.  Sorry!


comment:
C.difficile mode of transmission might be better described this way (from the CDC and similar to the way norovirus is described. "Clostridium difficile is shed in feces. Any surface, device, or material (e.g., commodes, bathing tubs, and electronic rectal thermometers) that becomes contaminated with feces may serve as a reservoir for the Clostridium difficile spores. Clostridium difficile spores are transferred to patients mainly via the hands of healthcare personnel who have touched a contaminated surface or item."


comment:
Norovirus survival rates, instead of "Sustain life for weeks" maybe say "survive for weeks"


comment:
Under key points "the
disinfectant is typically not the culprit when doctors are in the habit of overprescribing
antibiotics)." I suggest that "antimicrobial resistance occurs when antibiotics are inappropriately prescribed."  I would not imply that disinfectants are ever the cause of antimicrobial resistance.  It isn't just overprescribing to prescribing the wrong antibiotic, for the wrong period of time, when there isn't an infection present, etc that contributes to resistance.


comment:
copyright says facilitator guide, should say participant


comment:
do we need permission to use the APIC Break the Chain infographic?


comment:
SMEs -- do we need to explain colonized at first use?


comment:
TYPO: This foundational knowledge is critical (and helps)  you speak with authority to stakeholders
and colleagues about the threat each pathogen presents


comment:
I think this reads as if the info below are sources instead of types of data:
Data can be collected from sources including but not limited to:
Maybe types of data to be collected from various sources include but are not limited to:


comment:
Flip the antibiogram so the words are right side up.


comment:
I think we need definitions for the types of studies that are listed in the graphic as well.


comment:
I don't think you can access the first article through the link provided unless you are a member or Science Direct.  Does that matter?


comment:
Dev Anderson study in how to interpret results section-we should always direct people to read the results and conclusions as that is where the authors findings are discussed in detail.


comment:
Another good suggestion for all studies is to read the limitations.  Good authors will list all possible limitations to interpretation of their findings, which helps you objectively evaluate the research.


comment:
Links from PubMed to the full text studies for the supporting and promising examples are not working.  We want to be sure the learner can access the full study and not just the abstract.


comment:
No links to abstract or full text are provided for the last two examples


comment:
Statement 3 isn't right.  I submitted some comments in the last review that High level disinfectants aren't used on surfaces.  They are only used to disinfect medical devices that come in contact with patients (e.g. endoscopes).


comment:
Statement 4 "The Spaulding classification is a system for matching the
disinfection and sterilization of surfaces with available processes" should say something like "...disinfection and sterilization of items..." as it is more than just hard surfaces.


comment:
#8-I am used to the term Technical Bulletin rather than Technical Efficacy Bulletin.  When I do a google search, I get no returns on technical efficacy bulletin but several for technical bulletins.  I suggest we change it unless someone understands this differently.


comment:
please see my feedback from the last review re: high level disinfection and other suggested changes on this page.


comment:
I think the benefits and limitations are not presented in an easy to understand way.  I think it would be better to have a chart that lists all of the ideal qualities of a disinfectant across the top, and the lists different disinfectants in the first column, then X or score each disinfectant against the qualities.  A it is now, some address PPE while others don't, none discuss contact time, etc.


comment:
Could include training resources required/provided as part of total cost of ownership.


comment:
See comment in facilitators guide re: adjusting the cost of HAI up.


comment:
I don't understand question #5.  What do we mean by "high quality scores"?


comment:
I don't understand question 10 "ll Environmental Services Professionals on a team may not follow a
standardized system for observation."
Are we trying to say that direct observation is subjective and we don't all interpret what we observe the same way?


comment:
These statements are misleading "Monitoring tools are recommended as Level II monitoring to improve environmental
quality. ATP is clinically validated through published studies and not all ATP outcomes
are the same. Fluorescent marking also helps with evaluating thoroughness of the
cleaning process."  BOTH ATP and fluorescent markers are clinically validated with published studies.  The CDC Toolkit "Options for Evaluating Environmental Cleaning" confirms this.  I suggest saying "Both ATP and fluorescent markers are clinically validated methods to monitor environmental hygiene".


comment:
Under Objectivity of results I suggest including "what does it measure?"  "Are the results repeatable?"


comment:
I would suggest the following addition: "The fluorescent marker is applied to high touch objects prior to cleaning, then evaluated with a UV (black) light AFTER CLEANING to see if the mark was removed by the
cleaning.


comment:
ATP should also be checked for this statement "Unreliable indicator of microbial contamination"  Several studies have recently shown that there is poor correlation between ATP and culture results.  Culture results are the gold standard for identifying microbial contamination and is the only box that should NOT be check in this line.


comment:
Add the following to this statement to provide the conclusion of the statement. "Viruses such as Norovirus and bacterial spores such
as those of C. diff are metabolically dormant and may
contain only very low levels of ATP AND THEREFORE NOT BE DETECTED.


comment:
Re: No Touch Technologies, there are more types of these technologies than UV, such as hydrogen peroxide vapor so the description "Using ultraviolent light to
terminate
microorganisms" needs to be modified to include this.


comment:
No Touch research to support should not list product names such as Xenex.  Also, instead of "Duke University, list the title of the study.


comment:
No touch technologies future outlook should include hydrogen peroxide vapor as well.  Other future outlook in this area will be less labor intensive processes such as motorized technologies that don't require resources to move, technologies built into the facility structure that function independently, etc.
Under opposing viewpoints, could also include workflow issues-challenges integrating use of no touch technology into current work flow/processes.


comment:
"Data cannot measure
the effectiveness of
the users ability to
wash their hands;"I would suggest that "current methods cannot capture all 5 Moments for hand hygiene" 
The statement "it only monitors if they use sink/soap" is not true for all HH compliance monitoring technologies.  There are some that can monitor both soap and sanitizer use.


comment:
HH monitoring opposing viewpoint could say "unable to monitor and provide feedback on hand hygiene technique, only provides data on whether they washed/sanitized their hands or not.


comment:
decision making process
decision-making process (add a hyphen)


comment:
its not the kind of evidence obtained through solid rigor and research protocols.


comment:
I think it should be high-level, medium-level, etc. throughout the doc


comment:
Only EPA approved-registered disinfectants
change to
Only EPA-approved registered disinfectants


comment:
same comments as on 36 regarding hyphens


comment:
some answers have periods, some don't. remove the few there for consistency


comment:
We should include some info on the differences between diesel and gas gensets.  

Gas  built for continuous operation (8000hrs + per year) occasionally used as standby.  
Diesel  built for standby but occasionally derated and used for prime/continuous operation.  

Gas engines differences include but are not limited to:
Fuel and air mixed pre-turbo, 
Fuel and air enter via inlet valves (no fuel injection in to cylinders), 
Lean burn combustion product  utilizes more air than lower powered rich burn generators, 
Gas engines have specific lube oil, 
Spark plugs initiates combustion (SI  spark ignition) as opposed to diesel (CI  compression ignition), 
Heat recovery viable continuous operation but usually not in other op modes, 
Fuel variable, as opposed to diesel (very consistent quality), 
Pipeline supply no tanks needed, 
Lower emissions than diesel - NOx far lower/ very low particulates, 
Fuel supply delivery controlled by FCV  Fuel control valve just before turbo, 
Load demand  load changes responded to by throttle plate in main fuel/air gallery prior to cylinders, 
CAC  Charge air cooler is a two stage, cooled by two separate coolant circuits, High Temperature then Low Temperature., 
No on genset supplied cooling package  remote radiators predominantly utilized for cooling
Grid parallel or island mode operation.


comment:
in small italicized type:
*AHE recognizes The Healthcare Supply Chain Association (HSCA) and Michael Duke, Sr. Director, National Networks, Vizient for assistance with GPO information

can we add this to both FG and PG please?


comment:
add product --"new product or technology" -- some of the things we list are specific to products, not technology

can we standardize initial caps throughout the list -- some list first initial cap, second small, some start with small letters, etc.


comment:
to Linda's point -- training is listed in the first column, unless she meant something else?


comment:
another factor could be participants looking at readmission rates associated with HAIs and factoring that in as a benefit.


comment:
re: linda's comments, i interpreted high quality to mean Hcahps scores, and for #10 that unless there is standardized observation process that is part of their training, team members may be cued into looking for different things


comment:
or is quality relating to ATP scores or performance scores re: technology -- we'd better define...


comment:
decision making -- this two-word phrase is attended to differently throughout the materials. My understanding is when it's after a noun it's not hyphenated, but if it's before it's hyphenated. For instance:
What observations or best practices for decision-making can we take away from this
module?

what is the decision-making process here?


comment:
there's an end quote but no beginning quote


comment:
incompkete thought:
Duke
University completed


comment:
as in FG, I would change warehouse to inventory


comment:
in data column for poor could add 
cost data alone (with no quality or outcomes data)


comment:
may be too late for this, but I don't think we discuss the concept/tool of an Executive Summary anywhere? I think that is a fantastic tool and we could provide a template? It's strategic and helps the messenger distill their presentation into the most salient points.


comment:
I also think a key part in this process is telling people why it's important to THEM -- the WIFM model, and tailoring messages to key market segments -- what I tell my front line staff about it to raise awareness and gain buy in is different what what I may say to finance for the same purpose...


comment:
high level -- same rule as decision making (at least as I was trained...)


comment:
Your commitment to employee education paid off both in smooth implementation of the new technology in the ICU setting, and (something missing here? -- an increase? an uptick?, etc.) in your employee satisfaction scores.


comment:
one page exec summary template:
Opener
Ask
Need
Solution
Evidence
Call-to-Action


comment:
External/Industry Resources-might want to separate out resources by area e.g. hospital administration, environmental services, OR, materials management... so they know which resources go with with sub-specialty area.  Might want to include a link to PubMed, which is a free, government run data base of all healthcare related literature and studies.


comment:
Maybe we should include some information on the different ways to access the full text articles for studies.  It's important that they know they should read more than just the abstract.


comment:
Should we provide a link to "selection of the ideal disinfectant by Rutala et al as we have for others/


comment:
Changes for Lea's video:
.07 remove "a year ago"
.46 remove "it's almost like you get what you pay for kind of thing"
1.05 factory looks like laundry, not microfiber mops -- can we use another image?
1.52 Image is a day planner, not an invoice, please swap
3.52 These are CHEST huddle images that most people will be very familiar with and doesn't work to convey getting outside training on the product

Randy's - no changes


comment:
Level 1 + Presentation Planning

replace + with and


comment:
add C Diff is Gram positive, rod shaped bacteria


comment:
Traditional disinfectants are less likely to make resistant bacteria than antibiotics.

Not clear on this


comment:
Swab cultures are too hard for an Environmental Services Professional to
facilitate.

Can we delete environmental services professional?

Maybe "Swab cultures are difficult to facilitate?"


comment:
Do we need their permission to use the infographic?


comment:
Permission to use? We are not on the best terms with APIC.


comment:
present - font is tiny. can it be larger?


comment:
The second option should read:  He must be enrolled as a full-time graduate student to compete, and if he is enrolled in a specific


comment:
it seems like Program should be bold in the opening text above the video?


comment:
rollovers look like a different font? or maybe they're just out of focus?


comment:
same text issue here - the main paragraph and bullets are very blurry.


comment:
resources screen  - there appears to be a space randomly underlined before the Process Support Guide


comment:
video player controls don't work on this screen


comment:
Process Support Guide button also doesn't work. The other times I've tried to open it, it brings me to a Cummins login screen but nothing happens on this page.


comment:
position profiles button gives you a 404 error


comment:
Feedback no longer makes sense. I would change the opening to say "Kavvya will have a few additional responsibilities in the senior level position. Compare the two lists below. Click..."


comment:
I never saw the meter on this screen - is that right?


comment:
I never got the Jane Flockton activity. Which meant my scoring never had a chance to build to green, even with all right responses. I would check that.


comment:
Jane Flockton - I don't think I see her. And she never greyed out. Can you remove? or did we miss those screens?


comment:
bottom of the screen, under the office image, there is a random black back button


comment:
The speech bubbles don't appear onscreen the way they did in the Lectora file.


comment:
Recommend delaying the Glossary box appearance onscreen to when the audio states that the learner can access the Resource tab.


comment:
Medicare Part B text box - Move "Medically necessary services:" to the beginning of the 2nd paragraph and "Preventive services:" to the front of the 3rd paragraph. Otherwise, they look very strange where they are.


comment:
The last bullet in the first Description box is bigger than the others.


comment:
Directional text should change to "Click Next to continue" once all 6 boxes have been clicked.


comment:
Intro text: bold "coverage" in the first sentence to match source file.


comment:
"Deductable" is spelled wrong on the button - change to "Deductible"


comment:
"Remember" callout should come onscreen after the 3 buttons are clicked, to match the source.


comment:
Intro text from source is not present on this screen at the beginning: "Roche Tissue Diagnostics Products may be used in anatomic pathology procedures reimbursable under Medicare."


comment:
Animation doesn't match the source - is there a reason? In source, "learning agent" disappears and pull words come onscreen in a staggered layout. I'm find with leaving as is, but Idk why it was changed.


comment:
CPT text drop box: in situ should be italicized


comment:
The black notebook in the source is not present until the very end in this version but came onscreen at the very beginning of the source.


comment:
The "RTD Products" in the bottom right of the notebook graphic should say "RMD Products" to match the source.


comment:
postcard text: RDT should be RDC to match the audio. The email address hangs over the dividing line between the text space and the address space - please adjust so it fits within the left side.


comment:
Nice to have: LCD doesn't fully fade when it's outside the pyramid while it fades in on the inside of the pyramid. Doesn't line up with the other animations.


comment:
double-check programming - I couldn't click Next after the 2nd question to advance to the 3rd question


comment:
Please remove 2nd period at the end of the question text.


comment:
double check programming - I couldn't click Next to continue after answering the 3rd question either.


comment:
Need to replace image of Coding Canyon here with the postcard image for Coverage Cove


comment:
Nice to have: the animation on the map screens (all of them) doesn't match the source. In the source, the path between modules comes onscreen slowly, in this version it's just there.


comment:
Last slideout box comes onscreen way too early - needs to match audio


comment:
When you click each icon, the sub text fades in over the old stuff. Is there a cleaner way to have each sub text come onscreen?


comment:
Intro text is not onscreen at the beginning the way it is in source. It should since the learner should read it before clicking the physician to see an example.


comment:
Nice to have: "Click Next to continue comes onscreen slightly before the Next button is available.


comment:
Animation last blue box: Bold "Technical Component" and "Professional Component" headers


comment:
The feedback boxes for both question sets should have the stop light in them, not a suitcase...if they get it right, it should be a green light, if they get it wrong, red light.


comment:
Next button comes onscreen much later than the "Click Next to continue." text


comment:
The 2nd and 3rd slide out text boxes don't line up with their associated audio, especially the 2nd one - it comes onscreen well before the text onscreen matches with the audio.


comment:
I can't get 100% on this quiz so I can't see the end of the course :(


comment:
Resources tab, glossary. The document needs to have the R in a circle after CPT, like it is in the course. That was called out specifically during our logistical kickoff call.


comment:
Please reword this sentence,  "However, peer reviewed publications show that pap cytology is subjective and has limited" accuracy, which includes missing cervical&&&..     The reason for this edit is the reason why Pap is no longer good enough is because Pap is not as sensitive as HPV testing at detecting cervical disease and because Pathologists/cytotechs cannot agree on results.  (2 reasons)  the changes that I have made to the Video script emphasizes the fact that pap misses disease as well


comment:
The Green rectangular box is too small, cannot read the text very well -  make it easier to read


comment:
Change the word in the circular green call out to "Disagreement"


comment:
In the line above, please change to, "With ASC-US cases, 57% of the time, pathologists disagree, which leads to misdiagnosis."        In this line, we need to emphasize "which leads to misdiagnosis"  maybe bold or something to emphasize this.


comment:
Please change the line for HSIL to (starting with) 
 .........."of HSIL cases 53% of the time, which causes misdiagnosis, and potentially impacting decisions.........


comment:
We need to add in one more screen (or Page 5) to this section, before moving on to the Screen / Manage/ Diagnose section, but immediately after the ALTS trial table........   This additional screen needs to be the chart that is in slide 8 of the Roche Cervical cancer portfolio deck......it is the slide that compares the sensitivity of Pap Cytology and HPV testing. Use the same chart and captions of the chart, but not the slide title.  I will re-send the specific RCCP story deck in the portal to be sure you can find the graph on slide 8.   

The caption of this screen should read, "Many published studies confirm Pap Cytology's low sensitivity, or limited accuracy in detecting cervical disease, compared to HPV testing."


comment:
I hope the transition out and back from YouTube is smooth and relatively seamless.........the last time I looked at the videos, I remember it was cumbersome getting back into the Our Story Module.  This time, I did see the small X next to the top right of the video......this time I started the video, and wanted to end it before it was complete.....and when I clicked on the X, the video screen switched back to Our Story, but the video/audio continued......Please FIX this!  We need this to be a smooth transition in and out of the videos......also, the small X is not easy to see to stop the video.


comment:
Please delete the sentence that begins with, "This is not your only opportunity to learn about the portfolio"  

Please leave a space between the first 2 sentences, and add this sentence, "Below is a brief introduction to other learning modules and workshops to help you grow your skills"


comment:
Change the Rollover message to:

"Rollover each image to discover what is in each course"


comment:
To reduce the number of words on this screen, please delete the sentence that starts with, "I like to think........"


comment:
We may need to slightly change from the Target like shooting of HPV 16 and 18......One affiliate mentioned this to me, and seemed very concerned about it at the global marketing meeting,  was concerned with the idea of shooting, being sensitive to the gun violence that is always in the news.........  Maybe we can still use the target sight but  "strike" HPV 16 / 18 with a lightning bolt or something.............  I have mixed feelings about it but don't want to be insensitive either.......any other suggestions BLP?


comment:
Please change the CINtec PLUS explanation below

BLP: Please use word for word (copy and paste from this below-

"CINtec PLUS Cytology is a fully automated Immunocytochemistry (ICC) test for the simultaneous, qualitative detection of p16 and Ki-67 proteins in cervical cytology preparations.  This advanced combination of biomarkers is a triage test for women with abnormal Cytology or HPV+ results, and provides high specificity without compromising sensitivity in detecting high grade cervical disease.  This test identifies women with transforming HPV infections, who will benefit from colposcopy."


comment:
ELSIE:  [Change this section from], As you might have experienced, when you tell your patients to come back&&..  [Change to the following] , When you ask a patient to comeback for a follow-up Pap test due to equivocal results like ASC-US, how often do they return?

Dr replies, Well, not all return for follow-up testing as they are instructed, and This can be a problem

Edit An later in the scene:
 
Elsie  - in the screen that starts with Elsie saying ..... If you would like, I can leave this brochure with you so you can explore it in more detail. 

[Please change the rest of the second sentence in this dialog to the following] "Then, maybe we could  set-up a time to discuss more about how the tests in the Roche Cervical Cancer portfolio, could better serve your patients?


comment:
Accurate descriptions, but inconsistent in the way things are structured.  NILM and LSIL are more or less definitions but ASCUS and HSIL are followed by commentary...  
I can live with it as it is, but consistency is always nice


comment:
I tried to click on the blue bold Click > without any result and can't find how you get to the data mentioned in blue... perhaps it is in the boxes below or maybe on the next page.  This could be more clear.


comment:
The implication of the 53% misdiagnosed could hit home stronger...
Something like "In the real world, pap smear reports are read by one pathologist.  Since about half of the time an HSIL will be reported as NILM, ASC-US or LSIL how comfortable does that make you feel?"
Or something of that nature...


comment:
2 items:
1) terminology is not patient friendly.  Do we need a glossary?  Or patient friendly language?  I don't think we have described "oncologically transforming", maybe it should be something like "changing into cancer".
2) CINtec HISTOLOGY is being described in a way that implies that if the stain is present its abnormal and if its absent it is normal.  The language should be that it provides helpful information to the pathologist enabling him/her to make a more informed diagnosis.


comment:
I don't understand what this means... the number of tests you endure, the anxiety you face.... 
Will there be data to support these claims?  Maybe it is in the stories, but if not we should discuss this further to ensure it is something that we can support with evidence.


comment:
Can't say 14 gts are high risk... IARC has declassified one... you can say something like nearly all cervical cancers are caused by 14 genotypes.


comment:
correct feedback: there's an extra space before You're at the start of line 3


comment:
widen the hotspot to cover the whole post it


comment:
also, drop zones seem to be all over the place. First one is really low in the box, the other two have the text overlapping the top line.


comment:
top answer choice has an extra space at start of line 2. Also - you should ask Adina if you can shorten answer 1 and lengthen answer 2. No one has to read these to know that 1 is the right answer.


comment:
SMART Development objectives needs a verb - Write, Create, I don't care, but that isn't a sentence.


comment:
SMART one drops in the center and the rest drop left justified


comment:
right environment popup - missing periods on first bullet


comment:
talent management - missing periods on 2 and 6 bullets


comment:
Unless there's a reason to make it red (Like Adina told you to), I would make the menu bar black like it was in the old version.


comment:
globally - it seems like the forward arrow is unlocked. Is that how it should be?


comment:
Option a, first bullet has extra space at start


comment:
remove the ampersand from the first answer choice and replace with and


comment:
incorrect feedback, i would put a hard return in before The OnBoarding sentence


comment:
when you drop plan for job posting, it doesn't snap to the same spot in the box (too far right) as all the others


comment:
same weird alignment issue with 6-10 when you drop them


comment:
if I don't check every row, the submit button doesn't work. but it also doesn't tell me why it won't submit.


comment:
feedback - the headers in the red boxes are really close to the top of the box


comment:
in callout box, don't need word "tab" after Resources.


comment:
last line of text before directions, Cummins doesn't get the '. Like ever.


comment:
actually, all the drops are out of alignment again, not just SMART.


comment:
health and safety - second bullet reviews should be review and complies should be comply (employees is plural)


comment:
left nav - check the "Popups" section in the drop down menu. I don't think you want to display those to the learner, do you?


comment:
.....meet Jin, a "Roche" sales representative.......


comment:
As the conversation is playing out, there is no way to pause the screen so that the learner can carefully read and think about what is going on.


comment:
Transcript Text, Second to the Last Paragraph, Second Sentence: Should say after "this" course instead of after "the" course.


comment:
This text is different than what I see in the lectora link


comment:
First paragraph, First Sentence: Suggest adding "the" before "Essentials Leadership Processes..."


comment:
BLP -  I have made edits to the conversation between Jin and Dr Feng, in the last version of the PPT slides that we edited initially.   I imagine there will be additional edits to the rest of the module as well, which I will likely also make in the PPT. I am finding it difficult to articulate the edits in the Feedback tool, because the screen changes.  

I will send the edited ppt to BLP in the portal -  

For all of the edits, starting with Jin and Dr Feng section (SLIDE 6) , I have carefully marked each of the slides to explain the new edits vs the original edits.  There are also some functionality edits on the ppt slides as well.


comment:
Compensation and Benefits Popup, Fourth Bullet: The bullet point on this one seems to be a different size.


comment:
The instructions to "stop the conversation goes off track"  needs to be highlighted or easier to see for the learner........It may not be obvious enough for what they are suppose to do......also, maybe the scroll of the conversation needs to be slightly slower for the affiliates who may not have english as a first language


comment:
Also in the original, learners can hover over the spots to see section titles.


comment:
Edit from HTP: add rball to CPT in resources materials


comment:
Transcript, Final Paragraph: There seems to be an extra space after one of the sentences here.


comment:
The bullets don't animate on like the original... I think we need to match because it's currently too subtle to see that the information has changed


comment:
table image covers intro text slightly. Superscript rballs


comment:
Nitpicky comment here but I would suggest adding dashes between "one on one". Feel free to ignore this if it's unimportant though. :)


comment:
Also suggest adding dashes between "one on one" in the answer choices.


comment:
Incorrect Feedback when choice 2 is chosen: Appears to be an extra space after the first sentence.


comment:
Incorrect feedback when choice 1 is chosen: Also appears to be an extra space after the first sentence here.


comment:
A second thought, it appears Cummins may have just used two spaces after each sentence throughout the course. If that's the case, feel free to ignore the extra space comments. My apologies!


comment:
Feedback, CC 01, Second Bullet: Suggest changing "customers" to "customer"


comment:
Circles with people in them onscreen: Not sure if this should happen but when I click the circles, they seem to jump out to different videos.


comment:
To build on my first comment, they jump out to videos or the individual person's part of the activity.


comment:
So they are supposed to drag to the right column, but it doesn't stick until they drop correct, making the submit button unnecessary... fix


comment:
First Paragraph: There appears to be an extra space after the first sentence (even beyond the two spaces they seem to use throughout).


comment:
Correct Feedback, Second Paragraph: There appears to be an extra space after the first sentence here.


comment:
So again, the circles jump out to individual parts of this activity. Not sure if that should be the case.


comment:
The circles here jump out to individual activity pieces again. Just FYI.


comment:
All popups, all bullets: Check that all bullet points have a period after them (as that seems to be what was done most often) for consistency.


comment:
Statement is different in Lectora. Add period to instructions


comment:
I hate to be a killjoy, but... I just really don't think the "Sally Seller" character jives with the vibe. I'd give her a more global name, to match her ambiguous ethnicity, and stick to first name only - like Mira or something.


comment:
Click next instructions appear too early


comment:
I don't think they'll like the Intro text, so let's not distract them. Put a period after "size and scale" and delete the rest.


comment:
Also, selected Accept and nothing happened.


comment:
Header should be "Lookout Lake" not "Payment Plains"


comment:
It's unclear whether your intro text is for reals or not. edit, "On this screen, Sally thinks...in the market, and considers how to respond..."


comment:
Back button doesn't seem to work on this screen


comment:
"Here's what customers are saying about this instrument."


comment:
Again, click next appears too early, and on previous screens the next button doesn't appear until audio completes


comment:
Bold score points variable. Make attempts text red


comment:
No edit, just a note: We need to confirm whether it's okay to refer to it as just "the ULTRA PLUS."


comment:
Delete quotation marks from first comment


comment:
When I hit the back button from this screen, it takes me back to the original landing screen where only the Leica is active.


comment:
For Dako/Sakura, please copy the correct feature statements to the rebuttal screen.


comment:
Can you edit the answer options? "Protocol restraints - rules of the slide rack" isn't very clear


comment:
Make sure to add incorrect fdbk placeholder text


comment:
Please put the questions on separate slides so I can go back to refer to previous question w/o going back to the 3-system comparison screen.


comment:
Maybe this is just a malfunction, but suddenly, NO fdbk text is appearing, whether correct or not. Please confirm.


comment:
Please either take out this random guy, or replace with Sally character. Also, please include a KGuru "button" to show how they can access guru directly.


comment:
I think we need to add a transitional screen before this one telling users to review the key features of the PLUS before listening in on three customer conversations.


comment:
Make the conversation with Sue that he offers her a gas solution and closes the deal, and is happy and smiling, then cut to next scene.


comment:
This conversation, we want Dan to tell his boss that he closed the deal and his boss is not pleased because Dan is not the gas specialist and he hasn't engaged anyone from gas team.


comment:
We want to change this to just be the 6 step sales process, and we can insert notes about how the gas process is special and different than the diesel process. We don't want to go into details about each step, just point out important places where its different


comment:
Take this part out as we will discuss this when we talk about the differences in gas sales process (ie-when we talk about the handoff to expert team)


comment:
Replace this with the key points from the difference in gas sales process portion (ie-handing off early, process takes longer, key considerations such as fuel analysis and site conditions)


comment:
Replace this with Dan being taken by Gloria to a trade show where he visits the three competitors stands (GE, CAT, Jenbacher); CAT (MWM)
About 35% market share  biggest player in gas-prime
Primarily growing through acquisitions
Good product coverage across both diesel & gas, primarily through MWM acquisition
Positioned as a robust player
MTU
Good product coverage for both diesel and gas
Competitive TCO offering 
GE (Waukesha/Jenbacher)
About 22-25% market share across nodes
Significant player in the gas space through Jenbacher & Waukesha brands
Positioned as a high-efficiency player


comment:
Information to also be added to the competitor portion-Threats:
CAT (MWM)
More complete emissionized product line
Microgrid solutions available and confirmed installations
Direct competition in robust gas space
Strong channel coverage  
MTU
Lost several QSK95 projects due to pricing
GE (Waukesha/Jenbacher)
Gas turbine substitutive product
Medium speed diesel engines available 
Aggreko using GE for gas portfolio


comment:
The redo involves Dan introducing a gas expert (maybe Gloria) to Sue


comment:
Replace these all with image sent of new examples to use with specific BoP items


comment:
course is very easy to understand & gets straight to the point


comment:
Mira's response to #4 - IHC on 4th line down, not ICH


comment:
Mira's response to #4: Shouldn't it be "...DAB in two 20L controlled.... into two 6L non-controlled..." ?


comment:
Here we use 2 1/2 hour, previous screen it's with a colon, i.e 2:30 - let's be consistent, i don't have a preference


comment:
lab bkgd image needs to be extended further left and right (guessing this is because we removed the gray side bars. Do this globally.


comment:
The Next button should work if the learner hovers over the word Next or the red arrow to the right of it.


comment:
When the user goes to the Resources section and clicks on the Process Support Guide, the guide should open in a new window rather than opening in the Resource window.


comment:
When a leaner click on glossary, change the verbiage in the glossary window to state something to the effect of there are no terms included in the Glossary.


comment:
We don't need three periods in the first line.  Just needs to be Prasheeb has been coaching him and it is time for the annual competency management process, which an ideal tool to provide guidance for short- and long-term development.


comment:
Remove the space in the second to the last sentence in the paragraph.


comment:
Profiles should be singular in the first sentence.


comment:
There should be no space between CC and 01 and 02. Should be CC01 and CC02


comment:
When I completed the Prasheeb section, my final impact indicator does not have an arrow in it indicating where my final impact is.


comment:
I don't think my current impact is calculating correctly.  This is the second leader and the arrow is still in the pink.


comment:
I don't think the Current Impact meter is working.  Is it supposed to measure the progress so far across all of the situations or does it start over with each leader?


comment:
Remove the space in front of "Our" on the second line.


comment:
In the second option, the last question should be "Can we discuss ideas to make everyone here more effective in communicating with each other?


comment:
Leo, my apologies.  I got my audiences mixed up.  Let's change the steps to:
1.	Partner with employee to clarify development needs.
2.	Ask employee to draft a Career Journey Statement.
3.	Ensure Development objectives are SMART.
4.	Identify key stakeholders/partners who will be a part of the development process. 
5.	Ask employee to review their plan against the IDP Checkpoints.
6.	Ensure the employee keeps their plan evergreen by reviewing it often, tracking their progress and requesting feedback.


comment:
Use this link for the process support guide:
https://cummins365.sharepoint.com/sites/C2021/Leadership%20Development%20Library/Building%20Success%20in%20Others%20Resources/Essential%20Leadership%20Processes%20Support%20Guide.pdf


comment:
can't say "detect all 14 high-risk types" since now only 13 are classified as high-risk by IARC.  We could say something like optimized to detect 14 HPV genotypes that cause almost all cases of cervical cancer. (Or something like that - we have language to that effect in our recent marketing materials that we should use for consistency.


comment:
Our sales reps right arm appears as if it may have another elbow (hidden by the brochure) beween the regular elbow and her wrist.  How else could her hand be where it is?


comment:
To make the transition from "what I need to know" to this page, start Penny's text with something like, "To get started," or "First of all,"


comment:
This is not specific to this page, but I just noticed - There's a gray bar at the top, plus the two text lines in the black bar - it literally says "Alternator Basics" three times in a row. Is the gray bar text necessary? Can we change the module title?


comment:
In the callout box on this page, delete the comma after generators


comment:
...should the callout box say "generators" or "alternators"?


comment:
In the instructional text, "part" should be in bold, not "learn."


comment:
Instructional text - change to "highlighted part"


comment:
Answer option verbs should all have an "s" - Warms, Moves, Pulls


comment:
Can adam hand her his tablet instead of papers on the previous screen?


comment:
Missing a period after A.V.R. in first line


comment:
This is a nice sequence, Kendell, well done. Please add a "Note to Cummins: Can any of the following explanation be described in more layman's terms?"


comment:
Change directional text: "Drag each energy flow step up or down into the correct order."


comment:
Can you change the numbers (1234) to white?


comment:
I appreciate your avoidance of contractions, but the "Let us" and the "Next, we will"  get pretty stodgy. Can you do a global scrub of penny's text to change it so she's always talking about herself? "Next, I will..." "I just learned X, now I need Y..."


comment:
Frankfort, what? Indiana? Kentucky? Or is it Frankfurt, Germany?


comment:
...seeing Ingolstadt, I'm guessing this is all in Germany. Please correct spelling of Frankfurt, and specify country.


comment:
Two comments per Ian's instructions for the meter- "100%" bar color should be "amber" - i.e. like a goldenrod/dark yellow color. AND need to add "120%" on the far right


comment:
I believe the edit in the spreadsheet (row 32) refers to the background - changing it to the cafeteria/cafe or something


comment:
I just can't imagine that reps really care about this - and there's a lot of text here. Did they request this company history info specifically? if not, can we ask them for content specifically highlighting important evolutions in technology vs. mergers and acquisitions? Happy to discuss further if needed.


comment:
Misplaced comma in sent 1. Should be: "...under the renowned STAMFORD and AvK brands, setting the industry standard with a range extending from 7.5 to 11,200 kVA."


comment:
Change "utilise" to "use" - Jenn Bertram pet peeve. :)


comment:
Bullet the AvK description, and delete the note to Cummins:
Engineered up to 11,200 kVA, AvK alternator features include:
- Robust bar-wound configuration
- Designed for strenuous applications such as oil and gas, coal and minerals, and marine power
- Extensive experience


comment:
Bullet the Stamford description, delete note to Cummins. "STAMFORD brand alternator features include:
- Wire-wound technology
- Output from 7.5 to 5,000 kVA
- Applications such as marine, oil and gas auxiliary, UPS, telecoms, CHP, and construction
- Available with a choice of SAE adaptors to ensure easy coupling to a range of prime movers


comment:
To address the comment in row 40, should add a "Note to Cummins: Please provide a brief description for each application about why the displayed products are a good fit."


comment:
Edit text: "Penny is summarizing what she has learned about the products Cummins offers."


comment:
Drag the answers below to the correct location in the summary. (missing "the" before correct)


comment:
Feedback button didn't work on previous page - In the "Marelli" popup, don't say they "excel" at something, say they "offer" products or "serve" market segments.


comment:
This is a little too basic - I would just remove this screen.


comment:
Some of the definitions on this page include the term itself so it isn't really helpful. Please reword.


comment:
This page should be switched with the page before it. The intro to this section says that we will start with site of service, but then the very next page discusses payment components, then goes back to site of service, then back to components again.


comment:
Delete the phone number as it is no longer active. I know that the audio will still reference the telephone line but that's ok for now.


comment:
Talent Management box outline (red) needs to be a little bigger to fit all the text


comment:
in the Talent Management hover box, tie to Our Story by changing "need to succeed in their career at Cummins" to "need to reach their full potential"


comment:
change "career journey" to "career interests".  small terminology change in the new performance management system removes the term "journey"


comment:
The Review and Complete vs Review and Approve is subtle ... one is a manager step, one is an HR step.  might help to make that more clear.


comment:
a few of the text bubbles need to be larger to hold all the content


comment:
add "Leadership Culture" along with Mission, Vision and Values


comment:
in the talent management box, Performance Management should include providing timely coaching and feedback


comment:
it isn't immediately clear that multiple clicks are needed to keep the conversation going


comment:
"reach consensus" -- is this the terminology that we consistently use?  I prefer "understand each other" or something like that


comment:
Can you make the text larger, looks smaller than the normal


comment:
The "screenshot" image of showing them in the correct order has each of the boxes a little smaller than what they are, so it seems like a jump; also re: Laura's comment about the #s - yes, I didn't even see them!


comment:
Move bkgd image up a bit, there's a pixel or two of white space between top of pic and bottom of black header bar


comment:
Give a 2nd try to get it right. Then if still wrong, show correct


comment:
Remove submit button when it's not an option of something that's clickable


comment:
Early years - seems like there's an image missing in the middle? a big gap between left 2 and right 2


comment:
Re: My edit about missing image - I see now that it is Stamford vs. AvK. Perhaps we need to show a little separation? Like one with the light gray bkgd, one with a slightly different gray or white bkgd?


comment:
1971 Stamford - 2 million worldwide is in a different font


comment:
Blue Cummins logo on Stamford 1980s seems a bit random


comment:
Move bkgd image up on all screens with this background to get rid of white line between top of pic and bottom of black header bar


comment:
Red stroke between Marine and Mining is thicker


comment:
After I got wrong a 2nd time, Continue button just takes me to the next page. After 2nd time wrong, show correct answer and then allow to move on via Next button (not Continue button)


comment:
Feedback tool not working on next screen... Marelli popup: add a comma after industrial


comment:
Next screen - Marathon popup: Change 1000s to thousands


comment:
Make the box bkgd a little less transparent. Hard to read where text overlaps the black chair


comment:
This and all subsequent screens in this module - remove "Cummins Products & Applications" as part of screen title, i.e. match what's in the menu dropdown


comment:
Global: Match up on-screen screen titles, and screen titles as they appear in the dropdown menu


comment:
This section of Bylaw 14 outlines admission criteria, validity of academic credentials, and defines the role of the High School Review Committee, the Student Records Review Committee and the NCAA Eligibility Center.


comment:
This section explains the number of credits student-athletes must enroll in each term to be eligible for practice and competition.


comment:
I feel like we have used "Gloria" before; can we use a trendier name like Hannah or Kaylie?


comment:
The feedback on making the user check Bylaw 14 when they submitted an answer they think is right makes them second-guess themselves.  Could we save the "check bylaw" feature until the answer has been found to be incorrect?


comment:
This section of Bylaw 14 provides guidance on incoming freshmen student-athletes' eligibility for practice,  competition and athletics aid, .  It defines the academic criteria required to be considered a qualifier, an academic red-shirt and a non-qualifier.


comment:
Edit the text: Did you know that the BenchMark ULTRA has been enhanced over time based on customer feedback?


comment:
Edit comment #3: ...The ULTRA lets me customize the time...


comment:
Question: the last comment references Ventana, which doesn't happen often - Is this correct?


comment:
Question: What is the point of this screen? If it's just a transition screen, there's too much text. (I like the middle para best) If it's making points, let's clarify/bullet those.


comment:
para two, edit: Scroll the page for an overview of six key features that separate the BenchMark ULTRA PLUS from other instruments.


comment:
Would be great to strive for parallel construction of the bullets in the popups.


comment:
Re: parallel construction - even when bullet starts withe a verb, use inconsistent tenses. Also, when referring to a number of something, please spell out the number to help distinguish from volumes like 2.0L


comment:
Edit fdbk: "The correct choice is the graphical user interface (GUI)."


comment:
This question is a little too obvious with the answer in the question


comment:
Please make the selected answer more obvious


comment:
Is it really necessary to spill into second column? Looks a little funny.


comment:
replace "businesses" - "...helps grow and maintain a lab's business..."


comment:
Delete the comma after "labs" in bullet one


comment:
1. Do we feel comfortable buying this image?
2. Can you create a checklist/bullet list to show this course "checked off" and the other two still remaining?


comment:
Remove "Good work" from the feedback that shows up on the right.


comment:
answer choice 1 - remove phone before representative.


comment:
answer choice 3 should say "He let the customer offer a common objection."


comment:
correct feedback - remove duplicative directional sentence


comment:
you've duplicated the wrong response - change one to say "I would ask additional questions to uncover more needs and get the conversation back on track."


comment:
change first sentence to say "Think about...."


comment:
can we put the buttons in alphabetical order?


comment:
orange box, put period after totaled and start the rest as a new sentence.


comment:
update "best approach" with changes from other screens. The one that catches my eye is the "you're welcome" in the last borrower statement. Should say "Thank you!"


comment:
change sales process to offer process in the directions


comment:
the top option references GAP not MBP. double check spreadsheet for what goes there.


comment:
something strange happened to the directions text. Looks like it overlaps with other text?


comment:
best responses - the second to last orange box repeats what the lender says. can you make sure to pull the right borrower text?


comment:
change to say Credit Protection in opening text


comment:
make all questions just say "Question" and answers say "answer here" for now


comment:
the final text from the borrower on this screen is the "good job" feedback. should say "Oh, so there's only the all or nothing package? Can you walk me through the options?"


comment:
types of loans popup - remove the ; in line 3


comment:
in present box, change borrower's to your


comment:
instead of taking them back to the menu and making them click wrap up, can we just take them to conclusion screen when they click next here?


comment:
can you add the video transcript to the resources page?


comment:
Replace the Manage messaging to the following:

To manage those women at risk, the pathologist can triage with the CINtec PLUS Cytology test to determine if there are transforming cells present, due to a persistent HR-HPV infection, which indicates women who may have precancerous disease.


comment:
I feel like there are too many process steps here, particularly around the posting of the role.  Note also that the manager does not approve the posting- that is done by HR.


comment:
The technology allows me to put multiple options in the same box.  Can that be addressed?


comment:
The image of Ignacio did not fully appear.


comment:
I was able to place multiple responses in the same box


comment:
On the question, please make it read:  Two football student-athletes are entering freshmen at the same university in the fall term. . . .


comment:
Be sure the options are actually labeled A, B, C, etc.


comment:
In the take-aways, use "team" instead of "sport," please.


comment:
To make this question a little stronger, please use this language:  "She started the spring term, but her illness prevented her from completing the term."


comment:
Let's add to this question starting with the second sentence:  "Cody earned a 'D' in a math course, which is a passing grade in some programs on campus, but not acceptable in the business program that Cody is considering. Once he declares business as his major, he must repeat the class.  Can the course be used today toward the credit-hour requirement he must meet this academic year?"


comment:
Can you please change her date of competition to November?


comment:
pre approval - remove comma in 1st sentence


comment:
ignore my other comment. reword the sentence: An estimate of the loan total IS provided....


comment:
18/27 card should read "Semester/quarter credit hours required each academic year."

The answer should read:  "Every year student-athletes must earn 18 semester or 27 quarter hours during the regular academic year.  Summer credits don't count toward this total."


comment:
"This section of Bylaw 14 outlines the requirements all transfer student-athletes must meet to avoid sitting an academic year in residence before being able to compete.  This section also describes how to qualify for exceptions and waivers."


comment:
Remove comma in Every Employee Every Community


comment:
-- Dont capitalize business unit in benefit 1
-- Dont capitalize initiative in the third choice (after EEEC)


comment:
Under Corporate Responsibility:
-- Remove comma in Every Employee Every Community
-- Remove CIT after Community Involvement Teams in last bullet


comment:
Please change the second sentence:  "He has one season of football left, and plans to continue at his current school in the fall term as a post-baccalaureate student, working on a second bachelor's degree."


comment:
Let's don't say "graduation trumps."  Instead let's say "When a student-athlete graduates, no PTD requirements have to be checked from the last academic year."


comment:
We need to add that SA will have to meet the 6-hour requirement for grad students going forward.


comment:
Take-away should read:  "If a student-athlete enrolls in graduate school at a different school from which he received his undergraduate degree, he can compete if he is enrolled full-time in a degree-seeking graduate program."


comment:
That last comment should be the 6-hour requirement for post-bacc student-athletes going forward.


comment:
check capitalizations on this screen - eligibility (q3), protection (q1), plan fee (q2)


comment:
last q - change capitalizations of Protected Event, and Plan


comment:
body text - either include the full title of Debt Protection or change the capitalization of Debt


comment:
ok - debt protection isn't capitalized on this screen. Remove capitalization on other screens.


comment:
consistently capitalize Actual Cash Value


comment:
remove capitalization of Eligible Collateral


comment:
q3 - extra space between 1st and second sentence


comment:
Disregard the last comment.  Should read:  He must be enrolled as a full-time, degree-seeking graduate student to compete (as defined for all graduate students), but he does not need a specific graduate program.


comment:
Change Business Unit training for Operating Segment training


comment:
This should be the control panel housing picture not the genset picture and then we could call out some key items on the control panel including things like customer connection panel, emergency stop, operator tactile push buttons, operator screen etc


comment:
The residence requirement does not impact where SA will live.  Can remove that last part of the last sentence.


comment:
We can work to get better images, for example the last image for 'The Present' has a 1994 date in the corner and is of an old control panel


comment:
Previous courses have had images greyed out when they are clicked, not sure I like the red overlay.
Perhaps we can do something similar to what was done in another module. We could put an image of a genset in the middle and then the four controls around the outside which then get greyed out as each one is clicked. Last time we had a genset in the middle and four installation types / buildings round the outside


comment:
Maybe it is because I have already been through the course, but each question is already showing correct


comment:
Why do we have grey next and back buttons in the bottom right, this is different to all other courses. Better if we change the blue 'Click Next to Continue' to some a live 'Continue' button in hat location


comment:
If we retain this activity then we need to make it look like we are creating a brochure not just completing an online check the box activity


comment:
Each box should be a capture of the recourse eg a screen grab of a brochure or web site front page


comment:
We need an opening slide to provide something like: "In this training, you will receive an overview of the competitive landscape and how the BenchMark ULTRA PLUS will enhance customers platform experience from Roche"  This first section will confirm your knowledge of three competitive platforms in the IHC/ISH market.


comment:
Please make the first reference to the instrument as BenchMark ULTRA PLUS, I am good with referencing as ULTRA PLUS thereafter.


comment:
To keep the participant focused, let's randomize the instruments in this section (not 2 BOND, 2 OMNIS, etc.)


comment:
Rename the column headers:

Competitor positioning (Claim is a bad word from a regulatory standpoint.  Let's try not to use claim anywhere)

Roche response (Weakness may be seen different in different regions)


comment:
We don't want to say competitor "strengths" in the set up.  Restate as "Match competitor positioning statements with the most applicable Roche response statement."


comment:
Rename the categories to:

Competitor positioning
Roche responses


comment:
Clicking of each competitor tab is not intuitive.  Need a better prompt to let the user know more information is available if you click the competitor platform name or keep each of the tabs on one side.


comment:
add some transitional language here to say something to the effect of:

Now you are familiar with the competition, here's why Roche Tissue Diagnostics continues to be the IHC/ISH market leader.


comment:
Should we reference back here to the first pre-learner where the participant was exposed to the overall system value and detail on individual features?


comment:
Scroll bar is not easy to use.  Are arrows on the left/right more aligned with how people are used to scrolling static images?


comment:
Like how this will tie up the learning in this module.  In the scripts, we will focus on bringing participants back to the key pillars of the system with the feature detail available to address the specific need set up in the intro.


comment:
Will the user be able to determine the pace of the video and the pause?


comment:
Perhaps the opening slide addresses "now that you have covered the BenchMark difference in the first module, let's look at the competitive landscape and how the ULTRA PLUS will provide clear differentiation for you and your customers."


comment:
Intro text: This should be a little more specific for the audience. "It's your first day working with the Lilly Marketing team. You're about to enter the building and meet your supervisor." 

Let's break up the text a little bit, too - separate out the question "What does your role entail?"

In general, text should be in active voice. "You need to know how to determine the health of the brand and make brand decisions. You'll learn how in this course."


comment:
Ha! I like this text. Since the learner isn't going to set anything up at their desk, let's change it to "I'll give you a few minutes to get oriented to your desk (or work space)."


comment:
Back button doesn't function on this screen. Do a global check on left/right navigation.


comment:
"Hmm, what's that notebook in the desk drawer?" - add comma after Hmm and change "ledger" to "notebook". I might be wrong, but I don't know anyone who actually calls it a ledger in real life.


comment:
Let's built out a couple of placeholder MC, T/F questions here to show that it won't be a one and done question at the end.


comment:
Module title should be re-named...but I'm not sure to what exactly - "Explore the Brand Health Assessment Process Map"?


comment:
I think we need to be more descriptive here than just saying that we'll use the doctor analogy. Recommend as replacement for 2nd sentence:

"This video uses the doctor visit analogy discussed during the design phase. The video starts with a brief introduction of measurement plans to leverage the learner's existing knowledge - these are like getting an annual physical. Then, the video continues with an overview of the brand health assessment process map - which is more like going to the doctor when you're sick." Wordsmith away, but we want to make sure they know what this video will cover.


comment:
Let's add the updated concept and process maps to the Resources tabs so they can pull these down and look at them again full-screen. Also, HTP updated the concept map to color code the P1-P3, P4, P5 circles. Please update with the Basecamp file.


comment:
The folded paper interaction is confusing - why is that folded paper now on the same page I was just on? Maybe have them turn the page and the screen transitions back to the desk scene where this piece of paper falls out to the desk surface or to the floor instead.


comment:
We also received FB that the Data Sources need to be chunked by what they tell you - please add that the data sources will be chunked as part of the alpha development process.


comment:
During our discussion with Kristen Tuesday, we discussed the 1st priority business questions should say "Are customers taking the desired actions and exhibiting projected behaviors?" And each priority business question should have the key word highlighted (Behaviors, Experiences, Beliefs) to tie back to the concept map.


comment:
Set instructional and directional text apart from each other, and use a different color for directional text.


comment:
Jenn, I'm thinking this is a good opportunity to build out the intro and first comic strip image - so we see how the angel/devil role appear and what the difference is between the 2 comic strip "stories" - both in how they start and end. Do you think that's required for this DP?


comment:
I think this interaction is close - and I do really like how you put it together. The design doc calls for learners to a) select the data points that will help them answer the question posted to them, b) select WHY they chose those data points, and c) receive feedback. I feel like this is a 2 part question only - "Which data source provides you with the information needed to answer the question?" and "Why do you think that is?" We can talk through this to see if there's a way to repurpose what you already built out in the interaction!


comment:
Directional text has an extra "s" after the word "arrow"


comment:
Supervisor speech bubble: 2nd sentence, active voice - "Shelly reminds the learner that there's one task remaining - the stakeholder is still concerned with the brand's health and wants to get on a phone call."


comment:
We need a screen that indicates the course is complete and where to go for additional resources (if any).


comment:
your back button isn't working on this screen. check it throughout.


comment:
something is broken on this screen. I got here after shelly said "welcome to th erole"


comment:
A note for alpha - I want to punch up this intro speech and also probably move it to VO. Let's make sure and connect when we get to that point.


comment:
I think you need to change perspective so that they can actually see what's in the drawer.


comment:
ignore my comment about the drawer here.


comment:
you have an opp for some humor here. I would put a big plate of food in front of her....more than a person would normally order maybe. or something


comment:
Things you aren't going to want to hear....I think you have a UI problem. The white bar of text at the top is not where my eye first go. My eye first goes to the middle of the screen where all of the visuals are. and my back/next are at the bottom right. but then I really need to go back up and it feels awkward. Can that be moved to the bottom of the screne? I think it might flow better.


comment:
I really think we need to adjust the perpective of the desk. If we make it more what you see when you're sitting down, then opening the drawer shouldn't take 2 clicks of the button, i just open and see it. 

maybe a view closer to: https://www.istockphoto.com/photo/knolling-hands-typing-on-a-laptop-keyboard-gm641050482-116177695


comment:
I think your agenda/map on the screen is too much to take in and doesn't always match what's going on. We need to talk through this


comment:
i want you to overall look to shorten up her talking sutff. For example, I have to click twice to get through this little intro and I'm not sure why.


comment:
Throughout the images of the book - I want hatrang or if she did this already, some other graphic designer to work on perspective and making things look real. I'm confused about the picture of the bar? I'm happy to talk through with you or the graphic designer what I envisioned here.


comment:
I don't understand what the stuff on the left side of the page is?


comment:
the folded paper just isn't in perspective or proportion to the rest of the page. we need to talk through this construct a bit.


comment:
one of these should have been scripted out I think if you scripted it, you'd see that you have too much happening on a given screen.


comment:
Yes, one of these should have been scripted out


comment:
Sarah, this feels like you've doubled the size of the framework section of the design. The intention was one interaction that got them working through the decision flow based on scenario based qeustions - and ideally we would have scripted one of them out


comment:
overall, the static phone and words are not as engaging as i'd like them to be. I'd like to work through this interaction together tomorrow if we can.


comment:
3rd answer option feedback, add a space between "each" and "other"


comment:
Once the last module is completed, the course tries to return to the RESPECT splash page before advancing to the Congratulations screen. Any way to mask or remove that functionality by moving the trigger to advance to the end?


comment:
Can't provide feedback on "tour animation": The blue nurse came onscreen with 2 versions of herself, please check the timing out. Please add a callout at the beginning that says the audio is placeholder and needs to be approved. At the end, there's no indication that I can click the Next arrow and I have to click it more than once to advance.


comment:
The annual competency management process is not the tool.  TMS is the tool.  Consider revising the sentence with out the ... seems too choppy then replace tool with one of the following: opportunity; option; or way.


comment:
JW & JM: Competency management process is not tool. Can we change it from "is an idea tool" into "is an ideal opportunity to provide guidance"


comment:
Picture used for the 2008 discussion should probably change.  That was used for a promo after Jeff Harrison became CEO (and that wasn't in 2008).


comment:
JW&JM: timeframe will be communicated by Global Talent Management team not by each individual function. Change "within the timeframe communicated by the function" into " within the timeframe communicated."


comment:
JM&JW: We think that it is important to mention that manager needs to discuss and reconcile any differences between employee and manager assessments on step 3. Change "review the assessment and validation results and make plans for employee development" into "review the assessment and validation results, and reconcile any assessment differences. " Move the make development plan part to step 4.
In step 4, we think it is important to reference Development Activity guide here. Add this in front of the sentence in Step 4 "Reference Development Activity guide to explore development options."


comment:
Please make sure that we replace the word "skill" with "Competency"
change "any skill gaps" into "any competency gaps"


comment:
the last entry does not have supporting language "pop-up" when you select True


comment:
JW&JM: The graphic on the feedback screen should change to one with needle pointing to green when you answered the question correctly.


comment:
isn't this a gas question?  So is there a reason we want to talk about aging infrastructure as an option?


comment:
never mind previous comment.  went back to the beginning to review the question.  must have remembered the "gas bill" question from a previous version.  We need to launch this thing!


comment:
JW&JM: We don't have a clear proposal. But just want to ensure that all items listed under Talent Management, though they are all related to Talent Management, are actually owned by Talent Management group and operated under the Talent Management umbrella.


comment:
Should this read the W and WW operations division provides? or the W and WW operations divisions provide?


comment:
Do we want to say capital planning and engineering or capital programming and engineering?


comment:
Is it important to add IT and/or corporate affairs to the list of CSS departments?


comment:
Now let's see if you can connect....or take a moment now and connect...


comment:
in the key learnings for the module would it sound better to say "not only the Indianapolis community but surrounding areas as well.


comment:
Consider rewording the second sentence to "We provide safe and reliable services to our customers and the community as a whole.  Let's learn more..."


comment:
or leave out the second sentence all together?  Go to "Let's learn more after the intro sentence"


comment:
How about - "Since you now know more..."


comment:
can we soften the harsh red x and box when the learner selects the incorrect answer


comment:
on the last Juan screen, how about we say "but didn't recognize why certain aspects of the message matters to him".  Again, the response, "but didn't recognize why the message matters to him" feels harsh


comment:
Add, "take a moment to reflect on the following..."


comment:
May say instead, "and let you practice how you would handle...


comment:
Simulation "Load and Install Test" Please increase The left side margin for the text.


comment:
3rd paragraph in transcript:  Is there an extra space before "provide"?


comment:
3rd paragraph, 3rd bullet:  Delete comma after "improvement"


comment:
Compensation and Benefits:  Insert a hyphen between "Market" and "based".


comment:
1st paragraph:  Remove the bold from "The" and "includes:".


comment:
Transcript, 1st paragraph, 4th bullet:  Remove ampersand and replace with "and" in Corporate Health and Safety.


comment:
Transcript:  Bold every occurrence of "Guide".


comment:
2nd paragraph, 1st sentence:  Bold "Essential Leadership Processes Support Guide".


comment:
1st sentence:  Capitalize "Site OnBoarding".


comment:
2nd paragraph:  Bold "Process Support Guide".


comment:
1st paragraph, 2nd sentence:  Delete "Prasheeb has been coaching him... and".  Begin this sentence with "It is time..."


comment:
2nd sentence:  Capitalize "Competency Management".


comment:
3rd sentence:  Delete "that" after "advised".


comment:
4th sentence:  End sentence after the word "anything:.  Start 5th sentence with "She felt...".


comment:
1st feedback choice, 2nd sentence:  Delete "that" after "certain".


comment:
1st feedback choice, 3rd sentence:  Delete "that" after "Nour".


comment:
1st feedback choice, 4th sentence:  Delete "that" after "and".


comment:
3rd feedback choice, 4th sentence:  Delete "that" after "Nour".


comment:
3rd feedback choice, 5th sentence:  Delete comma after "and".


comment:
3rd feedback choice, 5th sentence:  Delete "that after "ensuring".


comment:
2nd sentence:  Change "notifying" to "notify".


comment:
Last sentence:  Change "has seen" to "saw".


comment:
2nd paragraph, 1st sentence:  Delete comma after "actions".


comment:
2nd paragraph, last sentence:  Delete "that" after "team".


comment:
3rd item: Delete comma after "procedures".


comment:
1st paragraph, 1st sentence:  Bold "Process Support Guide".


comment:
2nd paragraph, 1st sentence:  Bold "Process Support Guide".


comment:
2nd paragraph, 2nd sentence:  Delete "that" after "so".


comment:
My final impact indicator has two arrows.  I guess I must have gotten Adina's arrow :)


comment:
1st paragraph, 2nd sentence:  End sentence after "team".  Start a new 3rd sentence with "He seems..."


comment:
1st sentence:  Insert a hyphen between "than" and "expected".


comment:
1st paragraph, last sentence:  Bold "Process Support Guide".


comment:
3rd feedback choice, 3rd sentence:  Delete semi-colon after "role" and insert a period.


comment:
Insert a hyphen between "than" and "expected".


comment:
Last sentence:  Bold "Process Support Guide".


comment:
Change "Offer" to "Make offer to top candidate".  Also change "Interview" to "Interview qualified candidates". Change "Post-interview" to "Provide post-interview feedback".


comment:
Need additional information for "Post-offer" and "pre-interview".


comment:
Not sure what the difference is between "Create new posting in iRecruit" and "Role is posted to internal job site"


comment:
2nd sentence:  Remove space in front of "Review".  Also bold "Process Support Guide".


comment:
2nd paragraph, 1st sentence:  Insert hyphen between "Post" and "Interview".


comment:
3rd paragraph:  Bold "Process Support Guide".


comment:
2nd feedback choice:  Delete comma after "here".


comment:
Ignacio's response, 2nd sentence:  Remove "that" after "noticed".


comment:
Correct Feedback, Second Sentence: Suggest adding "of" before "HPV16"


comment:
Customer Response, Last Sentence: Suggest removing the comma after "women"


comment:
Feedback, Last Sentence: Suggest changing to, "...when she is interested in considering changing to Roche Cervical Cancer Solutions."


comment:
Second Answer: Suggest changing to, "...with increased sensitivity and specificity versus her current co-testing screening method and provides greater certainty she is not missing disease."


comment:
First Answer: Suggest changing "shows" to "show"


comment:
Second Choice, Suggest changing "shows" to "show" here as well.


comment:
Last choice, Feedback: Suggest adding "the" before "highest-risk"


comment:
For the examples of exchanges, we would like them to be more lifelike and visually appealing. More akin to a message a coach would actually receive.


comment:
Second Option, Feedback, Second, Sentence: It appears there is an extra space after "Plus,"


comment:
The course doesn't function in Firefox at all.


comment:
Need some notification that this is the end of the course. "Congratulations" or "return to home"


comment:
Second Answer Choice, Incorrect Feedback, Last Sentence: Suggest changing "him" to "his"


comment:
First Answer Choice, Incorrect Feedback, Last Sentence: Same edit as the second choice feedback.


comment:
If there is an alternate stop light that could work here that is more realistic, that may help this page pop a little more.


comment:
Text in highlighted red, orange, and green bars appears a little too far to the left edge.


comment:
Please change "Mira's" to "Mira is". The apostrophe s with foreign speakers will be confusing as this is not a proper contraction nor is it a possessive.


comment:
Please consider eliminating contractions (she's) as they can be confusing for non-native English speakers.


comment:
Refer to the system as the BenchMark ULTRA PLUS. Technically, it is the BenchMark ULTRA PLUS system, but for internal training purposes we can consider eliminating the system. We just can't do that in anything customer facing.


comment:
I'm stuck. PLUS signs aren't working beyond the first one. Will reset...and try again.


comment:
Omit the word "Learners"   It reads awkwardly.


comment:
This screen isn't really intuitive with the tabs on the side. Is there a way to make these appear more as "file folders" or something that is more obvious?


comment:
I would prefer to say something other than helping them achieve their goals.  They are helping them protect what matters most or avoid potential financial hardships, etc...


comment:
This image comes across as more call center oriented and in closer inspection is from a Distributor where less Marketing roles exist.  Can we swap the picture for another people shot?


comment:
Replace "experience" with different word in 'exist for you to experience a broad range of experiences within Cummins Marketing.'


comment:
Instead of another globe can we do a composite of end user products or another larger end user picture?


comment:
On this screen, we tell them to select a product to practice the sales process (should we say offering process?) and then we take them to an FAQ page.  I think somewhere, either on this page or the FAQ page, we should say "before you get started, here are some FAQs for a quick refresher on the product".  The transition didn't feel smooth to me.


comment:
Change credit union to financial institution.


comment:
Expand height of area to read and scroll through text to make for less scrolling when reading.


comment:
Is there a trade show picture or other forms of communication that can be used instead?


comment:
The scroll bar blends in so may not be noticed.  Can it be a different color or emphasized for ease of navigation?


comment:
Some of the most important message is in the smallest window in the last email and more difficult to read through when seeing a small view at a time.  Can the earlier emails be condensed more to make room for a larger viewing screen?


comment:
How are repair claims filed - change member to borrower.


comment:
I recommend making it known there is an email order and clear they click through them in that way.  

Update first sentence to be "I just started on an account team and am really excited to get started!"

Replace "legwork" in email text with work or some alternative to avoid confusion with global understanding.


comment:
Need to confirm with Paula if this definition still holds as I thought territory was removed from the name and thus description.  This would also impact the related quiz question if changed.


comment:
Need to add the word "protection" in "Now that you are familiar with the FAQs about debt".


comment:
There is a extra line above Health and Safety in the circle graphic. It is like that on the Process Support Guide also, is this meant to be that way?


comment:
The first sentence should be reworded so the word "in" isn't used twice around the word executing.  I had to read it a few times to try and understand what it was trying to say.


comment:
1st paragraph, 2nd sentence: local or globally ...should be locally or globally


comment:
The Next Arrow isn't actually below in the  sentence for Click the Next Arrow below. Should it simply say click the Next Arrow or click the Next Arrow above?


comment:
The notepad looks like envelopes to me.  Can lines be added on the paper or change the image to look like an actual pad of notepaper.


comment:
Add "Site OnBoarding" before the word checklist on the Options page.


comment:
I am not a fan of the dash after short-.  Can it be shown as short-term and long-term?


comment:
No matter what I selected, the response was the same after I hit submit.  It also allowed me to select all 4 options and gave the same response after submit.  If multiple answers should be selected, you will need to add an (s) to the word answer. Was it intended to work this way?


comment:
certain feedback - p16-staining needs hyphen removed. Need to add comma after staining in line 2


comment:
I think I found a scoring glitch. I don't think the #of women increased. My sales are $6800 and I have 1425 women, which I think I started with on this doc.


comment:
hint - brochures needs an S or second sentence should say "It is available..."


comment:
correct feedback - line 2 should be CE-IVD and line 3, no spaces between terms and cGMP/ISO.


comment:
correct feedback - change Rosa in line 2 to her. Make peer-reviewed in line 4 hyphenated


comment:
castle - needs "the" before US in both rollovers


comment:
certain feedback - needs comma after p16 staining in line 1


comment:
bergeron feedback - use should be used in line 1


comment:
now I know the scoring isn't working. I've still got 1425 women but sales of $9350. I'm wondering if it's because I left and came back using the bookmarking?


comment:
hint - replace sofia with her in last line


comment:
correct feedback - no comma after currently


comment:
hint - summaries in line 1 should be summary


comment:
histology feedback - (check all feedbacks on this one) Primary in line 3 needs to be lowercase


comment:
PPT rollover - change sentence 2 to say "Share this tool with customers to explain..."


comment:
Make sure to remove the left nav from the scorm file. (leave in this version for Mark's testing)


comment:
is it right that both the second and third options are correct on this screen?


comment:
incorrect feedback - change Rosa to her in line 3. should say "her in your future meetings and share that..."


comment:
top feedback - "not an RUO clone like the one.."


comment:
change incorrect feedback to say "how to use the fact that his pathologists cannot agree."


comment:
again, are first and third correct on this one?


comment:
second choice - change didn't to did not in line 1 of feedback


comment:
In the 2nd message, last sentence: add the work "to" in-between want and make. I also want "to" make sure.....


comment:
The OPEN could be refined.  Perhaps "We were able to get you a payment in the range you requested, and it includes GAP, which will help prevent an unexpected, out-of-pocket expense should your vehicle get totaled or stolen.


comment:
The QUESTION response could be refined.  Perhaps "I'm sorry to hear that.  How did you handle paying off the rest of the loan?"


comment:
The PRESENT could be refined.  Perhaps "We can include GAP with this loan so you won't be on the hook paying off the rest of the loan if that were to happen to you again."  We don't need to explain it again, we already did that in the OPEN.


comment:
The CLOSE could be refined.  Perhaps "If that sounds good to you, I'll make sure GAP is included in your fully-protected payment when we close your loan."


comment:
I noticed that if I clicked the Pre-approval box and went through that learning, it took me on to the next section of the program.  It didn't bring me back to this list to view the other times during the loan process I could offer the product.  I had to go back manually and click on the next opportunity in the process.  Should we loop the learning back to hear before moving on to the next section?


comment:
In the Loan Processing section, we don't need to call it a protection plan.  We can just say "It's protection that may waive the unpaid balance of your loan if your vehicle gets totaled or stolen."


comment:
In the OPEN box let's simplify this a little.  Perhaps "...let's discuss how this loan can help protect your budget."


comment:
In the QUESTION box it feels odd the borrower is speaking already, as we haven't asked a question or led them to believe they should speak yet.  Perhaps the loan officer speaks first (use a different picture) and asks the borrower "Have you heard about GAP?"  Then the member could respond similar to how you have it.


comment:
Feels strange saying fully-protected payment in this example, as we haven't talked about other protections in this module.  Perhaps we say "I've included GAP in the payment I quoted so you'll be protected.  How does that sound?"


comment:
is it weird that they are working in a huge office and are the only employee there? Can ha-trang find a less sterile background image to use?


comment:
In the QUESTION box lender statement, consider changing to "Let me ask you a few questions so I can put together the best loan package for you."


comment:
In the PRESENT box lender statement, can we include a benefit along with the feature of paying deficiency balance?  Perhaps "GAP may pay a deficiency balance if your new truck is stolen or totaled.  It could protect you from unexpectedly having to dip into your savings."


comment:
In the CLOSE box, lender statement, since there's really not an option when it comes to GAP, perhaps changing the statement to "Shall we continue the loan processing with the GAP protection?"


comment:
I know it's basic sales, but do we need to define the difference between open and closed end questions?


comment:
Would it be a significant change (cost and time) to have this page offer the option of "I'd like to check Bylaw 14" and "I think I'm right."  The thought is that those that want to move through without checking can do so.  Choosing "I'd like to check Bylaw 14" will still take them to the bylaw page, and the "I think I'm right" will take them to  the Take-Away page we have now.  If it is too much, we can live with this, but  we would like to ask.


comment:
We are concerned about the need to update bylaw numbers annually.  If that is going to be hard, we need to be more generic with the last sentence of the "take away" box:  "See Bylaw 14.2 for more information."


comment:
Letter B needs to read:  "The academic redshirt may practice on campus in the fall term, but must earn practice in the spring term by passing at least 9 credit hours."


comment:
If we can't update the bylaw numbers easily, the final sentence in the take-away box should read "See Bylaw 14.3 for more information."


comment:
With the Bylaw pdf -- can we highlight the bylaw that they need to specifically look at for each one?


comment:
Update the "take-away" box to have the last sentence read:  "See Bylaw 14.3 for more information."


comment:
In the question, please make the first sentence read: "A baseball student-athlete did not meet the 18-credit-hour requirement at the start of the academic year, but has made up the credits in the fall term."


comment:
In A, maybe don't capitalize "cannot." It sort of gives it away.


comment:
On the "take away," make the last sentence read "See Bylaw 14.4 for more information."


comment:
Let's just change the take-away box to read:  That's RIGHT! The nonqualifier classification places limitations on a student-athlete's involvement with a team so he/she can build a a strong academic foundation in the first year of enrollment.  See Bylaw 14.3 for more information.


comment:
Change the take-away text to read:  "That's RIGHT! The school should request a medical absence waiver.  The medical absence waiver offers additional benefits to the student-athlete.  If granted, the student-athlete needs nine credit hours in the fall term.  The incomplete term does not count as a full-time term in determining when the student-athlete moves ahead with percentage-of-degree and GPA requirements.  In contrast a PTD waiver does not remove the incomplete term from those calculations.  See Bylaw 14.4 for more information.


comment:
Change the last sentence of the take away:  "See Bylaw 14.4 for more information."


comment:
Please update the last sentence of the take-away to read: "See Bylaw 14.4 for more information."


comment:
Please change the last sentence of the take-away:  "See Bylaw 14.4 for more information."


comment:
Please change the last sentence in the take-away to: "See Bylaw 14.4 for more information."


comment:
Adjust the question do that the last sentence asks: "Is Eli required to serve an academic year in residence at the 4-year school?"


comment:
Change A to read: "Yes. Eli is meeting two-year transfer requirements for a nonqualifier, so he is able to avoid an academic year in residence and is therefore able to compete."


comment:
Scratch the first comment -- let's go with what you have.


comment:
In the take-away box, change the last sentence to "See Bylaw 14.5 for more information."


comment:
The recommended documentation is not legislated, so we can probably just  skip the last sentence in the take-away box.


comment:
Also in the take-away box, change the last sentence to "See Bylaw 14.6 for more information."


comment:
Let's' rework the question:  "John, a student-athlete on the basketball team, transferred to your institution after sitting out a year at his previous school due to a violation of recruiting regulations.  He would like to have the transfer residence requirement waived.  Is he eligible for a waiver of the residence requirement?


comment:
Please change the section description:  "Section 14.8 defines how schools will be penalized if a team fails to satisfy the Academic Performance Program requirements.  That program includes metrics teams must meet to participate in postseason competition.  The section also explains how to appeal APP penalties and loss of access to postseason competition to the Committee on Academics."


comment:
Need to put the word "this" in front of training in second line. Should be "After completing this training..."


comment:
Question for Ian and SMEs-in the text bubble next to the alternator should we include the word "only" to say that Cummins only offers AC, emphasizing that we don't use DC?


comment:
In Rotating Rectifier pop up box, there is an extra space in the word "Rotating" between the o and the t


comment:
The text boxes are different than our other courses. The edges are sharper. I'm thinking we should make them consistent.


comment:
Seems to be a large space between top of text box and where the text begins.


comment:
I'm wondering if we can make the feet, legs and hands look a bit more like Penny, rather than Dan Diesel


comment:
Should we indicate which are STAMFORD and which are AvK in this section?


comment:
After I completed it incorrectly it is not letting me proceed forward.


comment:
Now it looks like the text boxes are back to rounded edges, which is different than other portions of the course.


comment:
Should say "the" before Standards of Service - first sentence.


comment:
Meet the Manager - Extra spacing after "the"


comment:
The splash skips over RESPECT and comes straight to this screen. But if I hit back here, it goes to the respect page


comment:
Dude in the middle seems to have a larger font size in the text box.


comment:
Nice to have suggestion - grey out after clicked


comment:
Use the technique I showed you to make the variable only disable the next button if the screen has not been completed. That way, if a learner comes back to the screen, they don't have to complete it again.


comment:
Should the pops still say 'placeholder feedback'?


comment:
For the lady in the gray coat, let's elaborate a bit: "...live our organizational values by treating people we respect and concern every day."


comment:
Nice to have - perhaps grey out or place a checkmark on the letters after they have been clicked. not as easy as in storyline, though. ;-)


comment:
Need feedback here. May want to do a search for the word "placeholder" (if lectora does that)


comment:
In these scenarios, you may think about bolding the word in the feedback that it corresponds to, especially in the incorrect.


comment:
For the A pop up-can we change "present" to "welcome" Present doesn't make sense to me.


comment:
Should the feedback still stay 'placeholder'?


comment:
"handling his tests and explained how long it should take to get results."


comment:
It took me a minute to figure out what to do here - perhaps make the answer box look 'draggable'


comment:
Daily preparation section image needs to be changed. Use the image from "Daily Preparation" > "Prepare the system" simulation landing Page.


comment:
2nd Carmen choice:  Change "ok" to "okay".


comment:
1st sentence:  Delete "that" after "mention".


comment:
3rd sentence:  Delete "that".
4th sentence:  Bold "Process Support Guide".


comment:
1st sentence:  Capitalize Core Curriculum. Also change "and" to "to" after "Julia".
3rd sentence:  Delete "that".  
4th sentence:  Bold "Process Support Guide".


comment:
1st sentence:  Delete "that" after "notices".


comment:
1st sentence:  Bold "Process Support Guide".


comment:
1st paragraph, 3rd sentence:  End the sentence at "team".  Start a new sentence with "He would..."


comment:
Reminder text box:  Bold "Process Support Guide".


comment:
Choices:  Need to change "American Express".  AmEx is not used in all global locations to book travel.


comment:
2nd paragraph:  Need to be consistent across the course with "Cummins" followed by a noun.  Either use an apostrophe in all occurrences or don't.  Corporate Communications can provide some guidance on this.


comment:
Text says "PHI" but letters on screen are "TPO"


comment:
Still says 'placeholder' in the feedback


comment:
"Prepare the System" Simulation: 
Step 14 - Adjust the tip box position or size so that icon show in Step 14 is visible on screen.


comment:
Submit button stays on screen on top of 'try again' feedback - shouldn't


comment:
Change Coordinator text:

I regularly stop in patient rooms to introduce myself. I tell them that if they have any concerns about the care they receive from us that they call me anytime. They appreciate the fact that someone is looking out for them.


comment:
Maybe when each popup is up, place an icon or indicator in the corresponding square - helps learners link the popup with the grid


comment:
Should the 'home' button take me to the menu screen instead of the first screen in the course?


comment:
Check ISE Status Simulation:
Change Step 22 sentence to - Press "X" after the completion of the maintenance action.


comment:
The good answer here should be more like "I'm sorry that has happened. I'll share that suggestion with our management team. Thank you for telling me about it!"


comment:
After getting it wrong a second time, the popup says "Sorry! Try Again." But then tells you to click next to continue.


comment:
Why are there Prev and Next buttons in the bottom right corner?


comment:
Same 2 comments here as prior pages - after choosing wrong answer twice, get conflicting feedback, and the buttons in the bottom corner.


comment:
Also, on all of these, when you go back you still see the feedback.  Should be able to do the exercise again, but have the next button live.  This should be standard on all our courses.


comment:
Also, we need to show the right answer ultimately.  So, either have them show at end, or don't let the wrong ones stick, or something.


comment:
Just an FYI but this screen built strangely for me at first. I had random heads appear before anything else. Might just be my home internet though!


comment:
Let's have text that is more concrete: In a clinical or support role, the Standards of Service guides your daily work.


comment:
The nurse example is not managing up. It needs to be specific like the other two. Change to "I had a patient about to go through heart surgery. As I was prepping him for surgery, I told him that he was in great hands with our cardiologist, Dr. Shaw. She is one of the finest cardiologists in the state. It put the patient at ease."


comment:
"Prepare Reagent" Video:
At 5.57 mins, the orange highlight box should be on GLC2B icon/button.


comment:
You need feedback numbers for each layer. My comment before was on the intro page.


comment:
Manager text: As a manager at Columbus Regional Hospital, I use the Standards of Service to align with our organization's mission and vision. (I feel align is a better word than achieve?)


comment:
There was nothing to indicate which role I already selected.


comment:
Nurse: The Standards of Service helps me consistently deliver a superior patient experience.


comment:
Attendant: is customers the right word here? Or is it patients? You can just say: The Standards of Service defines the behaviors that are expected of me in my current role.


comment:
I don't know the difference between a technician vs. an attendant to know if we can say anything else here.


comment:
Coordinator - I'm not sure what this means. She lives values, but what is she doing with them?


comment:
Need instructions on what to do once all team members have been selected.


comment:
You should introduce what the respect model is. Is this something CRH follows or uses daily? Why is it important to learn more about this model. It should be something like: The RESPECT Model is used throughout CRH as a tool, or to do XYZ. I'd help with text, but I don't know enough about it.


comment:
Does it make sense to do these in order or is random okay? Can you add a build where they don't see the words until they click the letter? Not sure of timing but so far these pages are a lot of clicks.


comment:
I can't close the feedback to read the text again. What should I do next? I assume click the forward arrow?


comment:
Is it Service Standard or Standard of service in this text?


comment:
As a general rule throughout, we try not to use the word "will". So for D you could say: Always give an estimate of the procedure or wait time.


comment:
E: Explain what is going to happen at every step of treatment.


comment:
"Perform and Validate Calibrations":
Voice Over at 1:10 min can start at 1.08 min.


comment:
T: Always thank the patient for choosing Columbus Regional Hospital.


comment:
Can we add a visual here of a nurse from the main intro screen? I don't think we need the word scenario. Text: Shane, a nurse, walks into a patient room and meets a new patient and their family. Shane begins by greeting the patient, Mrs. Davis by name and saying hello to her husband. Shane also greets Mrs. Davis' two young children and asks them what grade they are both in. Mrs. Davis smiles during the conversation.


comment:
I know the right answer, but I forgot what AIDET stands for. Is there a way for me to rollover what the letters stand for?


comment:
Incorrect text edit: This makes the patient and family feel present.


comment:
Comment for all - we need a visual of some sort of these scenarios are going to get stale.


comment:
Feedback: This helps the patient feel more secure in their care.


comment:
After a patient has spent several hours at the hospital, the staff takes time to appreciate....


comment:
1. Change the "Simulation: You Try It: Additional Information" to "Simulation: You Try It: View Related Information"

2.  change the heading of Simulation Landing page and Ending page titles to "View Relation Information"


comment:
Text is aligned weird in the manager pop.


comment:
All of these popups say "Introduction: Meet the ___. Are these really introductions?


comment:
Sometimes problems or mistakes happen that impact our patients. Use the SORT model to help restore the patient's faith in you and our organization.


comment:
Sorry - is there text missing? what does managing up mean?


comment:
The most recent picture doesn't stay on top of the drop zone on this one. It seems like it should.


comment:
There is no next button, so is that the arrow?


comment:
Missing period in 2nd feedback at the end.


comment:
Feedback you can ignore, but i don't feel like this guy represents a patient standing there in a purple shirt. Is he not in a hospital bed?


comment:
According to the design, we need feedback after each picture here and a simple explanation as to why something is or is not professional. I think the pictures need to come in one at a time. Drop them, get feedback, and then make it disappear from the drop zone


comment:
I make it a point to volunteer every flu season to give free flu vaccines in our community.


comment:
Need to offer a selected state for these images.


comment:
Is this really the definition of an Ambassador?


comment:
I would remove Correct from this feedback since there is no right or wrong answer.


comment:
Instead of "on top" say "and could be a potential exposure..."


comment:
I'm not sure what that video of images and music was. Once I clicked on something it just started under the serve area and I wasn't expecting it. I also couldn't pause it to read it, or get out of it. The menu on the top when it stopped wasn't clickable.


comment:
Change feedback to "The manager's statement will make the patient feel that she is still not being heard! He should have..."


comment:
Appropriately is spelled wrong in feedback.


comment:
Note: Some pictures may not have problems!


comment:
Same note as before...Some pictures may not have problems.


comment:
You say each photo, but there is only one.


comment:
I don't know that these activities really work. All I need to do is click one time and I get the answer. And I had no idea this was the room they got before they got there.


comment:
Yeah I think you just click exceeds or meets. The dragging is a bit odd.


comment:
Check spacing of the answers. Extra spaces.


comment:
I don't really get this activity and clicking on parts of text. It was confusing.


comment:
Feedback isn't consistent. Sometimes it just said try again in a box, and elsewhere I had a feedback box.


comment:
You don't introduce  TPO anywhere so what is it? You talk about PHI...this is confusing.


comment:
The correct answers go first, middle and last in that order. Mix them up.


comment:
How should I read the facts? Need directional text.


comment:
The scenario text doesn't flow well and should be re-written.


comment:
Need directional text. I know it's obvious...but....


comment:
I think this slide is supposed to be called the Cleveland Clinic.


comment:
Before this screen, I went to the main menu screen for a brief second and then came here.


comment:
Note, when I clicked home and went back through the course, I came here after I clicked all the team members.


comment:
For all feedback we need to say "Anne's biggest concern was about working with Jan. Any response to her should include acknowledgement of that. Repeating a part of what was said is one great way to show empathy."


comment:
Agreed. Need info about clicking the arrows to read through the basic facts of the case.


comment:
Need some context too. Why are we watching this video?


comment:
Change to "Children can be scared of hospitals."


comment:
We might want to re-word the pre-approval step if we aren't going to have that be the right answer.  I feel it is the right answer, especially if we are calculating term, payment, etc.  The protection products must always be included here or you're dead in the water.  Can't add them later and be successful.


comment:
I like CH's recommendations for the PRESENT box, but might change the wording to "GAP may save you money by paying off the deficiency balance if your new truck is totaled or stolen."


comment:
Agree with CH that we don't really have GAP options, and I might change the wording of the CLOSE box to be "Shall we continue with the fully-protected payment?"


comment:
I'm wondering if we even need a SUBMIT button.  When the learner clicks on an answer it could automatically popup the response box.


comment:
The text I gave you for answer choices doesn't match the directions. It should be "can you respond?"


comment:
I'm worried others might not get what Bump is. Can we call it Unplanned Encounters or something like this?


comment:
I believe that credit card debt or other debt added to the loan up to the 125% would be covered.  We can discuss this if I'm wrong...


comment:
Would it make sense to say that GAP typically is not refundable.  There are only a few states that have refundable GAP, so it might be better to reference what the big group has.


comment:
change to "If the borrower has no primary insurance coverage..." instead of using the word "you."


comment:
Should we make mention that another option to canceling is to transfer coverage to the next owner of the vehicle and that this is typically the preferred option.  Usually a better return on their money and makes the vehicle more desired by buyers.


comment:
We might want to simplify the borrower response where she talks about the blower motor for her AC that needed fixed.  I doubt she would be familiar with those types of specifics, so perhaps we have her say "I had to get my AC fixed last summer..."


comment:
The drag and drops are always coming out and being placed in the same order.  Should we mix these up so the learner doesn't figure out the routine...they could start dragging and dropping without even reading the boxes...which I found myself doing.


comment:
Should we add and the surrounding community?


comment:
Do we want to say Being a Citizens Energy Group Ambassador or Being a Citizens Ambassador?


comment:
Performance Management should include "individual development" something like inspiring and encouraging employees to reach their full potential.


comment:
we better add "consider your competencies, strengths and gaps" in the line starting with "Collaborate with your manager..."


comment:
This looks and sounds really good!  I'm wondering, however, if we should take out the line "this entity eventually evolved into what we know today as Citizens Resources"?  It seems to take away from the flow of the historical overview.  Maybe it's just me...


comment:
In competency line; instead of skills we better use "competencies"


comment:
do we need to repeat without dividend payments to shareholders since it was on the previous example?


comment:
The picture of the Officers will be replaced


comment:
Under Citizens Resources, do we want to use the word "many" different businesses or leave our the word "many"?


comment:
Not sure what the purpose is of the green circle in the corner?


comment:
I think we need to reword the intro here. ie:  "Learners complete..."


comment:
4th paragraph, last sentence:  insert hyphen between "well" and "executed"


comment:
5th paragraph, 1st sentence:  Put Process Support Guide in italics.  Last sentence:  Put Guide in italics.


comment:
Sorry...please disregard comment about italics for Process Support Guide.  It should be in bold.


comment:
Health and Safety:  1st sentence delete comma after "contractors".


comment:
Compensation and Benefits:  Insert a hyphen between Market and Based


comment:
Transcript, 8th paragraph:  Remove comma after "menu".


comment:
Please BOLD Essential Leadership Process Support Guide


comment:
Confidentiality button, when clicked, shows text that has a green "e" at the end


comment:
I think there needs to be a 2nd paragraph in the introduction text. I'm pulling this from the source file, slide #1.

"RESPECT is an acronym with each letter representing a Standard of Service. These Standards of Service describe desired behaviors and defined expectations for existing staff. Customers can expect to see those behavior from all of us - and these standards create a consistent and superior patient experience."


comment:
Change to existing 2nd paragraph: "Applying these standards every day will help us achieve our Mission and Vision, and describe ways we can live our organizational Values!"


comment:
Current 1st paragraph: "The word RESPECT is a great way to remember how to do that." (missing the word "way")


comment:
Source file has Mission and Vision capitalized. Recommend doing the same here.


comment:
I see how my comment on adding a 2nd paragraph overlaps with what each team member says on the next screen. Only include the 1st 2 sentences from my edit on adding a 2nd paragraph.


comment:
I see how my comment on changing the existing 2nd paragraph overlaps with what each team member says on the next screen. I feel like this is the right place for the sentence, and that the examples presented by each team member will need to be adjusted.


comment:
Per DP edit, row 12, change correct answer text to: "I'm sorry. That shouldn't have happened. Let me check to make sure there are no diet restrictions and then I'd be happy to get it for you."


comment:
Landing page of Simulation "Order Controls and Validate Results" remove the second period at the end of second paragraph.


comment:
Ignore my edit on row 12 DP edit. I see that the client's comment is now split across 2 screens.


comment:
-	In general, you mention Cummins alternators. Might add some value for us moreso if Cummins Generator Technologies is referred to after Page 1. The link between Cummins alternators and Cummins Generator Technologies has therefore been establish. Your call!


comment:
Any chance you can add the ® after the AvK and STAMFORD brands when ever they are used. Shows they are a protected brand


comment:
-	On the alternator overview you mentioned AC and DC before any of the more technical slides. Might be worth mentioning Alternating Current [AC] and Direct Current [DC] at that point to establish understanding in the reader then


comment:
I assume all the application specific pages are taken directly from the specific pages on the website.??


comment:
3rd scenario, feedback text: "patients" should be "patient's"


comment:
DP edit, row 14: client requested that all references to Cleveland Clinic be removed.


comment:
CRH is expected to provide the text at the bottom, but since you'll make a text edit on this page anyway...remove "for" after "liking" and end the sentence after "feelings" since the numbers are duplicative of what the graph shows.


comment:
Simulation "Load and Install Test"

Step 8: Move the Step8 box lower - to the middle of the screen.

Step13: Edit the box as"Select test tabs and press pencil icon"


comment:
Intro text: since there's no audio, change "Listen to Anne" to "See what Anne has to say"


comment:
I clicked the 2nd part of her sentence, which includes "was not involved..." and it said I was wrong, but the feedback tells me that I can only share information if they are directly involved. I think the correct answer choice should move from the 3rd part to the 2nd.


comment:
Nice to have - change Courage and Consideration in the text boxes to black so they are offset from the rest of the box text


comment:
Nice to have: same here as previous screen, offset the Win/Lose text from the rest by changing it to black; same for the other 3 boxes.


comment:
Add space after the comma in first line.


comment:
Let's change the first line to be less formal: Remember, recruiting rules are necessary to protect the well-being of PSAs while keeping competition equal among all recruiters. (or something like this).


comment:
When I go back, I have to replay in order to advance. Can we fix this?


comment:
Perhaps since she brought up the "fully-protected payment" in the prior slide, she can just say something like "...let's discuss how this fully-protected payment will benefit you."


comment:
2nd sentence:  Bold "Process Support Guide".


comment:
3rd sentence:  Remove "that" after "consider".


comment:
Correct response, 6th sentence:  Delete "that" after "remember".


comment:
1st Colin Response, 2nd sentence:  Replace "talk through" with "discuss".


comment:
2nd Colin Response, 3rd paragraph:  Change "discuss about" to "explore".


comment:
2nd sentence:  Replace semicolon at end of "results" with a period.  Start a new sentence with "The real goal..."


comment:
1st sentence:  Change "management" to "leadership".


comment:
1st paragraph, 2nd sentence:  Delete comma after "development".


comment:
Last choice:  Change hyphen in "Building Success" to a dash.


comment:
1st paragraph:  Bold "Building Success...".
2nd paragraph, 2nd sentence:  Bold "Process Support Guide".


comment:
2nd sentence:  Delete comma after "employer".


comment:
Keep your plan evergreen:  Not sure "evergreen" is a familiar word in all cultures.  Suggest deleting this phrase and re-word the choice to "Review your plan often with your manager, ...".


comment:
2nd sentence:  Bold "Process Support Guide".
3rd sentence:  Delete comma after "document".


comment:
1st & 2nd paragraphs, 1st sentences:  Bold "Process Support Guide".


comment:
Corporate Responsibility:  Replace EEEC in 1st sentence with "Corporate Responsibility".


comment:
Talent Management:  In the Leadership Development bullet, remove "that".


comment:
Right Environment:  Need a role description for Labor and Employee Relations.


comment:
It looks like the first paragraph is in a different font or different size.  Please check for consistency.


comment:
I know this screen's text was basically written by the SME so the words are good. I would still break it up by having the first sentence be:

"Cummins serves over 20 different market segments, including:" then bullet the list and separate the next sentence off into another paragraph.


comment:
I would be more explicit about the down arrow and the pulsing Menu - maybe add a classy label that just says "Down Navigation" on the 1st screen, and "Menu Navigation" on the 2nd screen and have each only appear once.


comment:
Since the 4 outcome icons were added to chunk them up nicely, you can replace the commas at the end of each outcome text with a period.


comment:
The last section, it looks like the first sentence is hanging with the last word "while" - please either bullet the 2 sentences and combine the 3rd and 4th into one paragraph; OR make the first sentence flow visually nicely with the 2nd (maybe there's a hard return rather than a space between them?)


comment:
Can you increase the height of the interview text 25%? Some of the the longer paragraphs are harder to read without enough space.


comment:
Value added section: Since 2 sentences begin with "The interactive display proved" I think that should be the lead sentence followed by the 2 paragraphs that start that way bulleted below it. Then, the last paragraph would be the one that references how the display approach can be templated. Let me know if you want to talk about this!


comment:
Intro text - shouldn't "product" and "service" be pluralized?


comment:
2nd text bubble - remove extra space at the beginning


comment:
3rd email, Mark: remove extra line between sub-bullets and primary bullets


comment:
3rd email, Mark: remove "and" from the beginning of the last bullet


comment:
Nice to have: This image is the blurriest one of them, do we have anything else to replace it with? Cummins can comment/replace with an image that works with them, I'm OK with waiting until alpha review to make this swap


comment:
Aligning responsibilities by P level around the circle is confusing to me.  This may need to be a build instead.  also I think P4 can go in both the P1-3 section and P5, it will depend on the country.


comment:
We need to add in executional Measures.  So maybe once someone has done all three questions, types of executional diagnostics show up by customer type then show the data sources.


comment:
I actually don't know what IMS Amundson is.  May need to have a definition on this.  Thanks


comment:
I seem to be in a perpetual look here.  I can't get off this page even after doing the activities.


comment:
We need to give the brand a name - fake one but still a name.  Lilly RAB Affiliate Marketing Team.


comment:
Can we switch phone out of iPhone?  Just a thought of what is more realistic


comment:
The writing on the computer is small, we might want to make monitor bigger and hence font larger if we can


comment:
What did Steve and Jed say about using execution as an indicator of brand success?  We can either say is an indicator or as a diagnostic for brand success.  Also do we want to say brand success of keep with brand health?


comment:
same comment on execution here as last screen


comment:
seems unrealistic that this is the first thing supervisor would say to newbie.
Something less threatening like ' your role will be to help monitor the health of brand x


comment:
not sure about the galaxy of too much data. hard questions.


comment:
execution is not an indicator, it is a diagnostic.
let's stick with brand health

also Im confused about bar picture, tickets, post card. looks like scrap book rather than guide


comment:
execution is a diagnostic not an indicator


comment:
not sure about "continue to impress your supervisor"


comment:
maybe Im missing the content in the video, but I don't get the left page.


comment:
not sure about including P responsibilities on a brand health diagram. I am still struggling with the diagram.


comment:
you will be working with lots of different data sets


comment:
this guide will help you make sense of all the data, so you don't get overwhelmed with the details but can focus on the priorities. Good luck!


comment:
may want to stay away from concept of root cause - a six sigma concept that is well embedded at Lilly.


comment:
In the PRESENT box - I know there are some suggested changes already but just wanted to point out there's a random "you" after deficiency balance that needs to be removed.


comment:
Loan Processing - feedback box that pops up - iQQ needs a lower-case 'i'


comment:
Video script - the sales rep says "Let me tell you more about how the protection plan would help you."  He hasn't told her anything about it yet and we wouldn't want to guarantee it will help, just that it could, so shouldn't it say "Let me tell you about how the protection plan could help you."


comment:
May need to check for extra spaces in the top paragraph.


comment:
Top Paragraph, Last Sentence: Suggest changing "disagreed" to "disagree". Also suggest removing "the" before "pathologists"


comment:
Video script - Sales rep's first comment has an extra 'you'.  "Actually, the Phone Protection Plan can you save you money."  Remove the 'you' before save.


comment:
May need to re-write the text in the last sentence for both of the popups altogether as the tenses don't line up. Suggest using past tense so, "pathologists disagreed" and "which caused misdiagnosis"


comment:
Mouseover definition for HSIL appears to still be active.


comment:
Last Popup: Be Clear hover overlaps the top text box a bit.


comment:
Last Popup: It appears the text box is not updating for the last layer anymore. This slide seems to just be on a loop.


comment:
Should be Credit Insurance instead of Credit Protection


comment:
Elise Text, When you ask..: Suggest changing "comeback" to "come back"


comment:
Correct Feedback: I believe "follow-up" should be changed to "follow up"


comment:
Third Choice, Feedback: Suggest adding "how" after "demonstrate"


comment:
Fourth Choice, Feedback: Suggest adding "of" after "utility"


comment:
Customer Response, Third Sentence: Suggest removing the comma after "lab"


comment:
Customer Response, Second Sentence: Suggest changing "screen" to "screening"


comment:
Correct Feedback, Last Sentence: Suggest adding "a" before "sufficient"


comment:
Get rid of the XT. We are starting the obsolescence process for it.


comment:
Third Answer Choice: Perhaps this is the way it should be and if so, please ignore my other edits around this term. But, should it be "primary screening" instead of "primary screen"?


comment:
May need to check the text boxes throughout this activity to ensure they are set to stay onscreen the whole time. The Dr text disappeared after several seconds.


comment:
If borrower brings in free and clear title pop-up box:  Last sentence says "This is applies to all GAP providers as well."  I'm not sure what this is supposed to say.  Maybe "This applies to all GAP providers as well."?


comment:
If a borrower adds funds to pay off credit card debt pop up box:  Remove the 'a' before credit card debt.


comment:
Second option:  should be out-of-pocket expense.  Out-of-pocket is the adjective describing what kind of expense.


comment:
If the user watches the video, then goes back to earlier content in the course, they have to watch the video again to advance. Can we adjust so that once the user watches the video, they can skip it the second time.


comment:
For videos, the play and pause buttons are really tiny on mobile devices.


comment:
Agree with Sherry, but I feel multiple of these can be correct based on the unique set up at the lender.  Some lenders underwriting is done somewhere different and the loan officer just gets closing docs.  To me, Pre-Approval and Loan Processing and Underwriting could all be correct based on a lenders lending policies and procedures - is there a way we can have multiple options as best - even if we say Best, better acceptable or something?


comment:
There is also no continue arrow here - I have to go back several screens to get back to main one - I'm using Chrome in case that differs.  But was odd to complete this and then have to go back and back again to get to beginning to go to next step.


comment:
Second option - second sentence.  "...which we can budget into your payment." sounds weird.  I've never heard it referred to as budgeting it into anyone's payment.  How about:  "A great way to protect it is with mechanical breakdown protection, which can be conveniently added to your payment." or something like that.


comment:
Second option - 'We have a few different options that I feel would work best for you.'  'Best' implies a single option.  Remove 'best' so it says 'We have a few different options that I feel would work for you.'


comment:
Skips to next question after you provide an answer. Would be good to have a "try again" option rather than having to rely on the back button.


comment:
The question box:  'What would you do if YOUR new car..."  add 'r' to 'you'


comment:
In response to Sherry's comment - credit card debt is NEVER covered - only negative equity from another vehicle that may have be paid off in order to buy this one.  GAP is always refundable - every GAP comes with a 60-Day free look period, so I think your wording is fine.


comment:
The middle button looks more orange than yellow. Can we pick a shade that's more clearly yellow.


comment:
Will the borrower's claim be denied if they have no insurance- response doesn't really answer the question, GAP will still pay the difference of ACV (that the member would have to pay if no insurance) - just think we need to be clear as feel we skirted the actual question.


comment:
In the Open box:  change it to say 'may give you peace of mind' instead of 'will'


comment:
For the notebook, can we a more sophisticated looking notebook. The graphic seems a little elementary. Looks better on mobile.


comment:
Need to check the timing throughout this activity. Some of the slides are still auto-progressing. Some of the character animations seem slightly off. Also need to ensure the speech bubbles stay on the whole time until learners click continue or stop.


comment:
MBP - What Plans are availalbe?  We need to remove that MBP covers applicable taxes as one of our providers does NOT cover taxes - instead you could say "applicable parts and labor".


comment:
Question box:  Credit insurance doesn't cover involuntary unemployment so that should be removed.  Change to "Have you considered how you would pay back this loan if you were to become disabled and unable to work?"


comment:
Can we add a button to "close" the course or some other directive to the user. It would be good to say "congratulations" and maybe "return home"


comment:
Course does not launch in Internet Explorer.


comment:
Wonder if we need to reword that some vehicles not eligible such as vehicles with modifications - some modifications can be covered by purchasing a surcharge on iQQ such as Lift Kits/oversized tires, conversion van for some providers, etc. You could say, vehicles with modifications may or may not be covered, additional surcharge available for some options or something.


comment:
not sure under "Can coverage be canceled" what it means to contact "coverage representative".  Once a contract has been sold, we always want a signed cancellation.  Maybe you say "by notifying your financial instituion where it was purchased" or something would be more clear.  But just wanted to note a cancel form is always required as its only way to have firm record.


comment:
Please ignore my "Top Paragraph, Last Sentence" edit. I believe we should use the past tense language from another edit below.


comment:
When viewing in Safari, when you press play you don't see the "play bar".


comment:
After you have listened to message and the answer options appear, if you hit transcript it comes up behind the answer options.


comment:
How did we decide we are going to handle this?  Very few clients would have all 4 products, so to require them to do all 4 doesn't seem right.


comment:
Can we label the phone scenarios as Scenario No. 1, 2 and 3 so people know where they are in the course?


comment:
I wonder if we should add when can DP be purchased like we did for GAP - DP can be purchased up to 180 days after loan disbursement.  I think its good for them to know how long they have to offer like we are doing for other protections.


comment:
When you go back you can't advance without listening to the voicemail again. Once they play the message can we make it so you can skip the next screen without listening again?


comment:
Phone is a little too far to the left, can we move it over so it's farther from the side of the screen. It hugs the line a little too much.


comment:
On this screen, once the answers are displayed, the menu shows up behind the answer options (Chrome).


comment:
just great job BLP - really liking how these are flowing!  Thank you!


comment:
For the answer options, the font should be moved closer to the inside of the boxes. We would like to see more blue space around the margins.


comment:
weird thing. creates, the a & t are super close together all of the sudden.


comment:
can you photoshop some fake names onto the leaderboard screen that are more realistic? and make sure all 3 regions are represented?


comment:
also, check the screen shots in the video. most don't show scores, which seems a bit weird.


comment:
transcript - change the "MY" to my in italics to match the first version.


comment:
fyi - leaderboard doesn't work. get a big error message from kguru site.


comment:
can we make the first thing an icon too? that way it's less obvious we don't yet have a competitor comparison.


comment:
we named the learning agent Elise. so make his partner Chloe


comment:
correct feedback - change HPV+ to HPV positive


comment:
only need three periods after clinicians


comment:
first option: "...sensitivity and, in this case, can reduce..." (comma is in the wrong spot)


comment:
make sure to update the name that's in the "I" popup too when you change it in the profile.


comment:
Last Name Text: Suggest changing "you" to "your"


comment:
blue box - infection in last line should be lowercase


comment:
cox rollover. the colon after 16/18 in last line should be a period. Then say "It includes results..."


comment:
Bergeron - use the same feedback you gave for Wentzensen instead of the purple note.


comment:
option 1 - update last line to say: "can be sent home for follow up in six months..."


comment:
Option 2 - say "Can we plan...." instead of How about (less american)


comment:
comma after back should be period. comma after now should be period. sigh.


comment:
change correct feedback to say "... and 18 results in a single test, as supported by guidelines around the world."


comment:
wright - remove primary after HPV in description


comment:
correct feedback Wright 2011 - cobas shouldn't have the r ball here. there's no way that's to brand standard...


comment:
histology brochure feedback - plus needs to be italics


comment:
opt2 - no comma after portfolio in line 1


comment:
opt 3- change last sentence to say "... improve your co-testing needs? They include up-front 16/18 genotyping and the ability to identify the...." (And end the new third sentence with a period instead of question)


comment:
Correct Feedback: Last Sentence: Is there an extra space after "identifying" here?


comment:
Last Tool, Feedback: Suggest removing "shows" and changing "describing" to "describes"


comment:
First answer, last sentence: Suggest changing "is much" to "are much"


comment:
Omit XT. Obsolescence process beginning.


comment:
First Choice, Feedback: First Sentence reads a bit awkwardly. Suggest changing to, "Criticizing competition and telling Dr. Rossi the testing methods she uses today are not the best for her patients is not a good way to position..."


comment:
Second Answer, First Sentence: Suggest adding "the" before "cobas"


comment:
Second Choice, Feedback: Suggest adding the r ball symbol after "CINtec" here.


comment:
Continue button is covering text on desktop version. Check all screens.


comment:
Seems weird to only have one bullet in the list. If no more are being added, shouldn't it be inline?


comment:
We should try and make the drop zones match more so they don't cover the lines.


comment:
Can we simplify the wording "Association's member institutions" somehow?


comment:
The main Stator pop up draws a line back to the wrong component


comment:
Should probably mention that the other component parts are as per the single bearing


comment:
Why is the red dot a hot spot if it is already open without being clicked?


comment:
Correct Feedback: Please add, "the" before "CINtec" in the last sentence.


comment:
Bottom answer, last sentence: Suggest adding "if" before "it"


comment:
I don't like the font used for the Application tabs. Can we change this to something that looks a bit more professional?


comment:
I would like to see a comment in each one as applicable that states the typical competitor to CPG that uses the product eg FG Wilson or SDMO or CAT or similar if we can get to that point.


comment:
For some reason I immediately clicked the computer screen to have a look at the web site, I wonder if its worth hiding a link to the site in the image??


comment:
We mention top three competitors and then describe five in the training - change Identify five top competitors to Cummins alternators


comment:
I would remove experienced and just have Penny as a sales representative who as part of her development wants to learn about alternators.


comment:
Agree we need to make the link between Cummins Generator technologies and Cummins alternators. Also good to make clear the CGT includes the Stanford and AVK brands


comment:
Agree with PL regarding the word 'only' per the first comment


comment:
Sorry but if this is 'our plant' that Penny is visiting then we have to change the picture, we need to get a view of the plant in operation especially as they are starting to close the UK plant and we are showing an empty building


comment:
Rather than compare, would be better if Penny 'looks at' a single and double bearing alternator


comment:
In general I like the way this looks although the main image seems huge on the page.


comment:
Would be even better if we could start with a covered alternator, ie with the outer casing on and then the first click is to remove it to reveal the component parts


comment:
The dot is in the wrong place it is on the shaft key and not on the bearing


comment:
The exercise is ok but we only need to go up to the orange 100% light, no need to go 120% and red lights as this would typically be a fault condition


comment:
Is there any way we can have an alternate house in the background, a good percentage of the sales team will do Lean Burn and Alternator basics - Unless Dan Diesel is married to Penny and they live in the same house??


comment:
Clicked the play button once and you get a larger screen then have to click again to get it to play, a little confusing. I'm sure you have a better way.


comment:
Need to go back to the CGT team to see if we can get this better explained (plain English)


comment:
I would change them round and do Stamford then AVK ie small to large


comment:
on the text message exchange, it would be good to have what CM and NA mean captured earlier through the use of parenthesis... "Channel Management (CM)" instead of Channel Management" and also "North America (NA)"


comment:
top left corner and the Cummins logo...can we remove the red circle around, and maybe replace the gray background with white background over there... I notice the intent was to keep that similar looking with the sub-function imagery used earlier...but for some reason it does look odd to see the red circle and the grey background..


comment:
we could change the question to "which sub-function of Marketing is responsible of communication and promotion of our products and services through trade shows, customer events...." to make it parallel with the earlier slide on Marketing Communications


comment:
change up background to look more busy and updated. Make Shelly sitting down


comment:
we articulate the mission of Marketing at CMI as "Power the business to attract and retain Customers by delivering innovative solutions with the right value to ensure mutual success"... can we integrate this into 2.1 or 2.2?.... an din case if you need more verbiage behind it, these are the associated imperatives you could leverage
Understand our markets so we can predict what is next in the market and innovate offerings that respond
Know our customers, their challenges and opportunities for targeted strategies to overcome their issues and enable their opportunities
Create compelling propositions so our customers recognize our value 
Generate an emotional connection with our brand to captivate and attract customers
Have deep understanding of our competitors to capitalize on their weaknesses
Know what our Customers value so we can maximize our price
Have paths for our customers to get what they need, when and where needed
Provide our Customer facing partners with the value propositions and support they need, when they need it so we can grow our revenue


comment:
content on this page didn't sync with me... I could vote for removing this page completely...


comment:
Change "agenda" to more calendar approach, for each new thing, have the details of the calendar invite on the phone


comment:
Move this to before you open the drawer for the first time.


comment:
Remove pic of bar - make cocktail napkin a doodle of concept map. 

Make pages throughout look like notebook/journal pages that have been used a lot.  

Make all image appropriate perspective/size for journal pages.


comment:
this needs final decisions on what to include - HTP needs to make the pages look more realistic.


comment:
"Download the Guide: Finish the day"

We are uploading a new version of the PDF document.  Please replace the existing document the uploaded version.


comment:
we are providing a new updated link for 

"Where can I find Application Notes about the Cedex Bio Analyzer and the assays?"

Please update the link as provided in the new FAQ document.


comment:
This picture doesn't appear relevant to Channel.  Maybe there is a a picture of a Distributor that could be used or another idea from Aytek or Kipp?


comment:
Product Planning and Product Management detailed sections don't have the same edgy,modern look and feel as the other sub functions.  For example, the Marketing Communications pop-up has a more modern feel than these two.


comment:
Would be good to revise picture to be professional meeting setting or two people interacting (ex. customer meeting) to align more with Account Management setting.


comment:
The back button on this page actually takes you forward a page.


comment:
I'm getting the Prev and Next Buttons in the bottom right on this screen.  The Next button at the bottom doesn't go anywhere on click and the Next button at the top right isn't clickable.


comment:
Please ensure when going back to a page that the next button is clickable.


comment:
The last sentence is formatted differently that other pages.  Click the image of ....should be on line two.


comment:
Double check transcript - there are a few words throughout out of place. Also, click continue text does not appear. Check that trigger.


comment:
Replace pop-up text for R from "...patient and family/support." to "...patients and family members."


comment:
Pop-up text for Serve as professional Appearance and Behavior...replace "in" with "through".


comment:
Page 2 - 4 seems choppy.  We introduce the Respect acronym (page 2), introduce the team members (page 3)and go back to the respect model (page 4) for definitions of each letter. Switch to identify team members first (to page 2) and then explanation of acronym respect and add (on introduction of team members) before we get started learning about our SOS, let's meet our team.


comment:
Insert new second sentence: The following team members represent a cross-section of positions at CRH.

In last sentence, add the following after the word "how": that team member applies the standards.


comment:
The manager's suit looks odd in the graphic. Is there a version that looks normal...like the one on the next screen?


comment:
The Technician's text is very similar to the nurse's text. For the technician, can we say: The Standards of Service help me provide a consistent experience for our patients and set the tome for how I interact with my coworkers.


comment:
Move the definitions (Page 2) to view prior to the activity.


comment:
Because people have not yet been introduced to AIDET, let's use this drag and drop exercise for "What is Respect" at the end of the module instead of the beginning. Let's also replace the hyphen in the drag and drop sentence with a colon.


comment:
You don't have to put CRH in parentheses after Columbus Regional Health (even though you probably got that text from us).


comment:
The pop-up text for D - Duration...let's replace "procedure" with "what you are doing" (not all interactions are clinical in nature so we want AIDET to apply to all interactions)


comment:
E - Explanation pop up text...let's remove "of treatment" at the end of the sentence.


comment:
Replace "Columbus Regional Hospital" with "Columbus Regional Health"


comment:
Let's replace the name Shane with "Chris"


comment:
The scenario for Duration, replace the word "issued" with "ordered".


comment:
remove the word tonsillectomy (it can be generic)


comment:
Replace "the AIDET model" with simply "AIDET"


comment:
Let's assume the Coordinator is an "office" employee and add the following additional paragrapah to illustrate that AIDET applies to coworkers too. When I meet a new employees for the first time, I introduce myself, explain my role and let them know how I can be a resource for them.


comment:
update text: "...faith in you, your department or the organization."


comment:
Change scenario text to: A patient states, "You seem short-staffed because it took a long time for me to be seen by the doctor. Why don't you hire more staff so you can take better care of people."

Change correct answer to: I'm sorry you had to wait. I'll share your feedback with our management team. Thank you for telling me about it!

Change incorrect answer to: Actually we are short staffed today. Someone called in sick.


comment:
Replace the word "terrible" with "poor"

In the two answers, the labels (correct and incorrect) are in the right place...but the detailed descriptions need to be swapped.)


comment:
Replace " at an advantage" with "in a positive light"


comment:
This team member is someone who works in Environmental Services and doesn't provide direct patient care. So let's change the wording to: A patient had a bad experience with an overnight stay at another hospital. I explained that their care and comfort is important to us at CRH and that I would relay the information about their previous experience to the nurse.


comment:
Suggested rewording: I heard some negative talk about one of the other staff members. I knew the staff member was not as described. I took the opportunity to manage that staff member up and mention the great work I had observed.


comment:
After the What is an Ambassador screen but before the animated overview of WellConnect and Healthy Communities, I think we need an introductory page that:
- explains that there are two departments in particular that enable CRH employees to serve as ambassadors - WellConnect and healthy Communities
- provides a brief descriptions of each department (I will provide this text separately)
- introduces the video that illustrates the services provided by each department


comment:
Forward arrow at end of video did not work. I had to re-launch course.


comment:
In title of page, change "Serve" to "Serve as Ambassadors"


comment:
Reword manager's pop-up text: I take time each week to respond to concerns from patients and improvement ideas from staff. I take feedback seriously because I want patients to have a great experience every time.


comment:
The tile of Slide looks like it has two overlapping titles together and it's hard to read. Also change pop-up text: I spend one day each quarter volunteering in one of the Healthy Community programs. It gives me a chance to give back to the community in a meaningful way.


comment:
Pop-up text with definition of Professional Appearance and Behavior: change "...when providing them a service." to "...when serving them."


comment:
Rather than loading the Professional Appearance and Behavior handout into the course, let's point to the source document on our intranet: https://intranet.crh.org/docs/default-source/administrative-policies/06-human-resources/6-688-personal-appearance-guidelines.pdf?sfvrsn=6

In the instructions over the button to open the handout, reword text to say: Click the link below to download and read the Professional Appearance Guidelines policy.


comment:
Hard to understand what was WellConnect and what was Healthy Communities.  Introduction of Healthy Communities page (prior to initiatives)adding more about Healthy Communities Initiative and the impact in our community.  I can provide wording.


comment:
In the photo of the African American woman with the nose piercing, I think the piercing is too small. I didn't notice the piercing until my third attempt.

Let's use one photo with an extreme hair style and another photo with an inappropriate tattoo. The tattoo image is a good one to use except it doesn't stand out as the reason to click the photo because the pink hair is so obvious.

If someone completes the exercise then goes backward in the course, the forward arrow should remain active (without needing to re-open the handout)


comment:
In the text associated with the correct response, say "Follow the dress code of the hospital and the specific department..." (instead of "or the specific department...")


comment:
I don't know which ones are correct (based on my own knowledge and based on feedback pop-up). But I can still advance forward after answering incorrectly.


comment:
Clicking once on the image generated the three "answers" on screen as opposed to saying whether that particular click was right or wrong.


comment:
Here is the feeback from the Director of Healthy Communities which she sent to me in an email.

For the intro page before the video, the following (taken off the website) should be fine:
The Healthy Communities Initiative began in 1994 with the goal of improving the health and quality of life of all residents of Bartholomew County. A collaborative effort from its inception, Healthy Communities has grown to reflect the entire spectrum of the community involving Columbus Regional Health, schools, businesses, local government, churches, and others working together to address identified health needs and to keep people healthy. Healthy Communities is led by the Healthy Communities Council, made up of key leadership positions throughout Bartholomew County who determine priorities and monitor progress.

For the Breastfeeding Coalition slide, the wording should be:
The Breastfeeding Coalition has increased the initiation of breastfeeding rates in our community through free weekly lactation services and other efforts.

Id appreciate it if the tobacco slide said Tobacco Initiative instead of Tobacco Control and had a different photo. Perhaps of a health professional counseling a smoking individual or a slide with the 1-800-Quitline. And the wording should be:
The Tobacco Initiative works to reduce the use of tobacco products in Bartholomew County.

The Mental Health and Substance Abuse Team is now the Mental Health Team (since ASAP has taken on substance abuse. I know we havent updated the CRH website yet&) The wording on that slide should be:
The Mental Health Teams mission is to eliminate suicide, increase access to mental health services, and reduce the stigma associated with mental illness.

There isnt a slide for the Healthy Lifestyles Action Team. 
The wording on that slide, once its added, should be:
The Healthy Lifestyles Team helps our community become more active and to make smarter food choices.


comment:
Played the video a second time and I still can't advance forward at the end. Clicking forward arrow has no effect. And there is no Menu at the top for the person to navigate away from the screen.


comment:
Need to change the text to "Market Insights provides trusted and unbiased market data, intelligence, and thought partnership to inform decision making and market strategies."


comment:
Previous screens reference the function as Market Insights but this one in the quiz calls it Market Strategy & Planning...this may be confusing


comment:
The title says Project Management, but the example is all about Product Management.  I think the title should say Product Management.


comment:
I agree...the photo on this page doesn't fit for Channel.


comment:
If we're going to use this approach, I think we need to change the instructions to say: "...click on the one thing..."


comment:
Instead of a messy bed (which could be that way because the patient hasn't checked out yet), I think we need a photo of a hallway or part of a parking lot where people are walking and there is something on the ground that needs to be picked up.


comment:
When learner goes backward, the forward arrow should be active on pages that were already visited so the learner does not have to re-answer questions.


comment:
Change wording at top: In addition to the actual words you use, how you speak and your body language also impact how patients perceive you. This is especially true for emotional conversations. Click each percentage to see what it represents.

Change wording at bottom: These are the three categories people use to figure out what someone means during an emotional conversation.


comment:
I agree with TS. Maybe "...following the process allows you to identify their needs and help them protect their financial future."


comment:
Replace empathetic with empathic in all occurrences. 

Both forms are acceptable but empathic is more common in psychology...and I prefer it. :-)


comment:
Suggested revision for "Open"...Build rapport with your borrowers, showing genuine interest in their lives and needs. Identify needs that may translate in to specific product benefits to them."


comment:
Suggested revision for "Question"...Ask borrowers open-ended questions to learn abut their unique needs and goals.  Practice active listening to let them know you are engaged.  Ask clarifying questions to ensure understanding.


comment:
After the Cleveland Clinic video but before this screen, we need a screen to:
- explain empathy 
- explain empathic listening 
- provide a technique for listening and responding empathically (There's a slide from the ILT that does this. You feel _______ about __________.)


comment:
Suggested revision for "Present"...Inform the borrower about the product.  Be concise while showing the value it offers specific to his or her needs. Take the time to explain the cost, basic features and restrictions.  Answer any questions.


comment:
I am not crazy about the way "Close" reads, but do not have a suggestion. Would be interested to hear how the group feels about it.


comment:
The thing that makes option 2 an empathic response is that the manager describes the emotion behind Anne's comment - frustration - and well as the facts of the situation.

So, a better correct option would be "You seem frustrated about Jan not doing her fair share, and you don't want to work with her on any more career fairs." 

The follow up question to the learner to select the correct part of the manager's response (that indicates what makes it empathic) should be the part that says "You seem frustrated about Jan not doing her fair share."


comment:
Can we give the learner the option to close the text that slides up from the bottom of the page so they can click a different answer and see the feedback...without having to click the forward arrow and then click the back arrow?


comment:
Operations pop-up text: Quality assurance measures such as auditing or risk management.


comment:
Would the Walgreens scenario be easier to understand if it was in a text box (with vertical scroll bar if length requires it) rather than a series of bullets?


comment:
After returning to "What is confidentiality" question, it is not possible to re-select radio buttons and activate the forward arrow. The only way to move forward is to use the menu at the top.


comment:
Begin the explanation of the court case with a Yes or No based on what the user clicked on previous screen.


comment:
In Correct response, replace "it" with "them" and replace "their" and "them" with "his".


comment:
Before this screen, we need a screen that explains that one of the goals of teamwork is to reach win-win agreements with other people and that win-win is possible with courage and consideration. Courage is the ability to speak your thoughts and feelings and consideration is the willingness to listen to others' thoughts and feelings with respect.


comment:
Change wording: The level of courage and consideration you have when dealing with another person will determine how successful you can be in reaching win-win agreements with that person. 

Remove the part about clicking the flow arrows and remove the pop-up text at the right since that is being covered on the new screen before this screen. Instead, use the language from the NEXT screen about clicking on each quadrant and put the pop-up text at the right associated with each quadrant.


comment:
Remove this screen and move/modify the following text to previous page: Click each quadrant to learn how each one affects teamwork with a coworker.

Pop-up text for Win-Lose: High courage and low consideration of the other person make you competitive or superior toward the other person. You benefit and your coworker loses in the process.

Lose-Lose pop-up text: Low courage and low consideration for the other person leaves you feeling hopeless about being able to do anything productive. Both you and your coworker end up sacrificing your needs or wants. Nobody wins.

Pop-up text for Lose-Win: With low courage and high consideration for others, it's easy to feel like a victim in this quadrant. You end up sacrificing your need or want while your coworker reaps all the benefits.

Win-win pop-up text: With high courage and high consideration for others, this is the quadrant of mutual benefit, which is essential for teamwork. You and your coworker benefit by working together.


comment:
Change wording at top: Can you recognize ways to apply characteristics of teamwork from the video in different jobs?


comment:
Nothing happens when clicking on rectangles.


comment:
Ignore comment about clicking rectangles...I didn't realize I needed to click ad drag.


comment:
If the learner drags the yellow box to the wrong rectangle, the response text at the bottom clarifies which rectangle would have been correct...so can we also automatically move the yellow box to the correct rectangle as well?


comment:
Change yellow box text: An attendant notices a coworker is upset over a patient situation and offers to join the coworker for lunch. (instead of offers to pay for lunch)


comment:
Yellow box text for technician: remove phrase "of being handled"


comment:
Content about WellConnect for new "intro" screen before the video:

WellConnect is a health and wellness center open to the public located in downtown Columbus that offers a comfortable and modern environment where you can connect with wellness experts and healthcare professionals. Turn to us for convenient walk-in care for minor illnesses, wellness programs, insurance navigation for Medicaid, ACA and Medicare health plans. Plus we offer trusted one-on-one healthcare guidance to answer your questions about health and wellness and connect you with the most helpful resources and primary care physicians.


comment:
Resources Menu:
- When learner clicks links under Resources, any of them should open in a new window that is separate from course
- Rename link to policy: Personal Appearance Guidelines Policy

Menu:
- Rename Serve to Serve as Ambassadors
- Rename Enable to Enable Solutions
- Rename Professional Behavior and Appearance to Professional Appearance and Behavior


comment:
first scene - the chart slides in, but the label below is on screen the whole time. Make label slide too.


comment:
ascus chart - change don't to do not in opening text.


comment:
new chart - can we put the label "Study title" on the left side? it would make more sense that way.


comment:
delete "Complete the following training to grow your skills" sentence from the opening text.


comment:
is Cintec histology lower down on the screen than the others? or are my eyes playing tricks?


comment:
Update the Help screen to change game to course and remove reference to leaderboard.


comment:
Agree with MP that a different picture might resonate more with Marketing audience members...also, I think it's likely an issue that we have the Cummins logo inverted in this picture. Don't want the Brand police to come for us; we are Marketing after all!


comment:
Same point as a previous screen - Market Strategy & Planning should be changed to Market Insights here as well.


comment:
I suggest we include a bit more diversity in this photo.


comment:
For the 3rd option - do we need to say "this applies to all GAP providers as well?" From a loan officer perspective they only have one provider... so this was more clarification for us that this would apply to all clients and not vary by provider.


comment:
Question 4 - not all clients use NADA, should reference Kelly Blue Book & Black Book as well.


comment:
Update to my comment - I overlooked the fact that the forward arrow was there after I completed one product so I was not REQUIRED to complete all 4.  Disregard that comment.


comment:
I am not sure we communicate the Technology plan.  Primarily we communicate the product roadmap, so I think this should be stated first and then maybe 'and underlying / underpinning technology plans'.  This is important as by putting Technology first, we are aligning this sub-function too much to engineering again and I am trying to move it to being viewed as a Marketing function.


comment:
The scrolling down through the case study is a little bit clunky on all of the case studies


comment:
100% - this test is easy and everyone should get it all right!


comment:
Maybe make people aware of sub-function specific training they can pursue next....


comment:
present - comma after features in line 3


comment:
top text, change last sentence to say "... their needs and help them protect their financial future."


comment:
question box - delete "how did that experience affect your budget?" it doesn't make sense to have two questions back to back


comment:
the transcript that opens is from the Create Momentum animation


comment:
could we put the actual video transcripts in? and delete the see the video script box after this first screen. (Put a big ol' Note to Allied: Be sure to download the script here. Or review the transcript on future screens if you get stuck.)


comment:
when I click the button, the transcript popups up, but the box with instructions stays open. I've not seen that happen in the other courses.


comment:
globally - check the audio buttons. Yours look like they have a much larger gray outline than Create Momentum and Address Concerns. Or I'm going crazy. I feel like that's very possible.


comment:
employer benefits question - change "you" to "Borrowers" and your to their in the popup


comment:
change member to borrower in the second to last question


comment:
text at top - globally change second sentence to say "The following are frequently asked questions about XYZ PRODUCT."


comment:
feedback from customer should be "Credit insurance?" not protection


comment:
bottom option - per FAQs, change 24 hours to 30 hours


comment:
present drag item - change protection to insurance


comment:
Q4 popup - "...can establish NADA, Kelly Blue Book, or Black Book value or provide..."


comment:
Q3 - Erin's edit meant to remove the last sentence "This applies to all GAP providers as well."


comment:
Q1 - change dept to debt at start of final sentence


comment:
Q2 - change credit union to financial institution in second to last line.


comment:
globally - run a check on credit union to see if there's anywhere else it needs to be updated


comment:
top box - credit insurance should be debt protection


comment:
be sure to update the "best way" text to replace credit insurance with debt protection


comment:
also, check that best response has the right last option - I don't think it currently says "Let's explore some of..." like the OST on this page does


comment:
need to update best way to change reference to 24 hours to be 30 hours


comment:
Why the large space between first sentence and question?


comment:
Box that appears when you rollover answer options isn't large enough to "contain" all text on some of them


comment:
The rollover state on the answer options is weird... it seems like it flickers/disappears away when you're directly hovered over stroke of any letter and shows when you're in "dead" space - between letters, in the middle of an O, etc.


comment:
1st time incorrect = Try again. 2nd time incorrect = tell them the right answer and click next


comment:
Align red popup title and body text below to same left point as screen title/intro text


comment:
Feels weird how tiers 1 and 2 have image at bottom, and 3 and 4 have image at right


comment:
Tier IV - there's a weird squiggle to the left of 3rd box on the left


comment:
Just noticed that it still says Introduction in the header in white text, surely i'm not still in the intro module?


comment:
In Menu dropdown, change Module 1 and Module 2 to whatever the titles really are


comment:
Icons move on click vs. where they were before click


comment:
Why is the popup box green faded to red?


comment:
Correct feedback box comes up behind image, incorrect on top of


comment:
I don't understand what the point of the computer illustration/flowchart thing is? should something be dynamically happening to it as I answer questions?


comment:
Oh, I see now what it's doing. I think maybe it's the blue that's throwing me off. Blue = off? Maybe grayed out then colored in for back on?


comment:
On the 2000's portion of slider, make sure Cummins C is not cut off in the Generator Technologies image.


comment:
Can we make this like we do in HSB course and just have it stick or not, not do the submit button


comment:
Replace "to have their test/treatment done" with "for their care"


comment:
The changes you made to the pop-up text at the bottom of the page is an improvement, but in the case where you select the correct answer and then click the Close link, the forward arrow gets deactivated. It should remain active after a correct answer.


comment:
Replace "appreciate" with "thank". Replace "choice of" with "choosing".


comment:
In definition of respect, remove "with respect" (since it seems awkward to use the word in the definition) and replace the choice called "Individuals" with "Coworkers" (since "individuals" is very close to "everyone")


comment:
After correctly completing the drag and drop exercise and clicking Close, the learner has to start over. The forward arrow is active (which is good) but the correct answer should still be visible. The question should only be cleared for an incorrect answer. Right?


comment:
Take off the play arrow on the very first image and use a different image, such as a Cummins C as if it was a Cummins tablet. Play arrows can be utilized once the user gets into the presentation.


comment:
Replace first sentence with: WellConnect and Healthy Communities are two departments at Columbus Regional Health that enable us to effectively serve the community and provide opportunities for CRH employees to serve as ambassaaadors. In second sentence, replace "their services" with "them".


comment:
Replace "healthcare guidance" with simply "guidance". Replace "your questions" with simply "questions". Replace "...and connect you with the most helpful resources and primary care physicians" with "...and connect you with the most helpful healthcare resources and referrals"


comment:
After the learner clicks on each logo to read the description of each, can we add a popup that says "Click the forward arrow below to watch a short video that highlights the services of WellConnect and Healthy Communities so that you can be an ambassador of these services with your family members, friends and neighbors.


comment:
Of the five choices you sent, I like this one the best:
https://www.shutterstock.com/music/track/Happy-Ukulele/495736


comment:
In the middle of the video where Healthy Communities starts, the text is the same as the beginning where WellConnect started. It made sense at the beginning but seems a little awkward to reuse in the middle ("WellConnect and healthy Communities help us accomplish that goal.") 

Can we replace the photo in the WellConnect section where a physician is talking to a patient with a photo of two regular people talking (not a physician)? 

Did you use all the text/instructions provided by Beth Morris below:

For the Breastfeeding Coalition slide, the wording should be:
The Breastfeeding Coalition has increased the initiation of breastfeeding rates in our community through free weekly lactation services and other efforts.

Id appreciate it if the tobacco slide said Tobacco Initiative instead of Tobacco Control and had a different photo. Perhaps of a health professional counseling a smoking individual or a slide with the 1-800-Quitline. And the wording should be:
The Tobacco Initiative works to reduce the use of tobacco products in Bartholomew County.

The Mental Health and Substance Abuse Team is now the Mental Health Team (since ASAP has taken on substance abuse. I know we havent updated the CRH website yet&) The wording on that slide should be:
The Mental Health Teams mission is to eliminate suicide, increase access to mental health services, and reduce the stigma associated with mental illness.

There isnt a slide for the Healthy Lifestyles Action Team. 
The wording on that slide, once its added, should be:
The Healthy Lifestyles Team helps our community become more active and to make smarter food choices.

I still can't advance forward after the video ends. I know you couldn't replicate this issue, but it makes me nervouse that it will happen to others. Is it possible to show the video within the course window rather than on top of the course navigation...so that if people get stuck they can go to the menu to navigate off the page?


comment:
I know you've already inserted several examples of this new manager, but his lack of an expression makes him seem uneasy. Is it possible to use a photo of a manager who has at least a hint of a smile?


comment:
Add "and CRH" to end of first sentence.

Replace "Professional behavior also applies to Cultural Competency..." with "Professional behavior also includes being culturally competent..."


comment:
Change second yellow button label to "Professional Appearance Guidelines Policy"


comment:
In the Correct pop-up text, replace "dress code" with "Professional Appearance Guidelines"


comment:
We're getting closer on this one. Is messy supposed to be associated with the woman in the middle or the woman on the left? In either case, I think some people could interpret that as being racially insensitive. Let's discuss on next call.


comment:
Replace "the proper cleaners" with "Environmental Services"


comment:
The facial expression on this manager photo is good.


comment:
Manager statement should be: "I am sure you were heard clearly." (you instead of they)


comment:
Change wording: Click each percentage to see what it means and how much it contributes to your overall understanding in an emotional conversation. With this edit, I think you can remove the text below the pie chart.


comment:
Provide feedback button did not work on What is Empathy screen. On that screen, change wording of second sentence in second box: "Below is a tool to help you respond empathically to others." 

Put the You feel _ about ______. in quotes.


comment:
Old subtitle (alternators) is on screen this section. Might want to do a global search for that.


comment:
Maybe we can put a note at the beginning that we can make Datos look a little more "Matrix-y" at Alpha.


comment:
"....that best addresses the customer's concern."


comment:
Can this screen be made so that employees have to click on TPO to see what it means before they move on to the next slide?


comment:
Q1 - change response to "Credit life and disability insurance is an agreement between the borrower and the credit union. Depending on  the package selected, credit life and disability insurance can cancel the borrowers loan payment up to the agreed maximum if he or she becomes disabled or in the event of loss of life. Eligibility and claim requirements apply. " (re-did based on what's in ILT)


comment:
Unable to advance forward after I close pop-up box.


comment:
I was able to advance forward even if the answer was incorrect.  If it is incorrect, the learner should not be able to click the forward arrow.


comment:
The screen that states "With WellConnect, connection specialists are available direct patients to the resources they need."  Between available and direct add "to".


comment:
Should be Data Center, not Data Centers.


comment:
I'm not sure if this is chronological or not, but if it is, I think it would help to see it revealed like that, rather than trying to sort out the arrows with your eyes.


comment:
Do we want to call it Data Center Segment Overview or just Data Center Overview? I'm thinking it should be Data Center Segment Overview


comment:
Same thing. Shouldn't a single bullet be inline?


comment:
MOBILE: Check spacing between text and continue btn


comment:
Check line spacing between text. The pages are different and should be the same. In general 1.25 or 1.5. The first page looks like double, and this looks like 1.25.


comment:
Drag n drop wouldn't work in mobile view.


comment:
In the initial Pre-Approval Open text that appears immediately after selecting "Pre-Approval," I suggest changing "estimate" to "monthly payment estimate" or "estimated monthly payment."  And it seems odd to refer to GAP as a "protection plan."  Suggestion:  "It is protection that may save you money in the future.


comment:
Here again we use the "protection plan" terminology.  Just need to remove "plan."
In the "Present" box, we could remove "protection" after GAP...we have already explained that GAP is "protection, " and the "P" in GAP stands for protection.  "...we can include GAP with your monthly payment..." and "GAP may save you..."  This should apply throughout the module.


comment:
Can we add a laymans term definition after the "official" Definition. The goal of these courses is to make it easier for coaches to understand.


comment:
Second screen - and still just all about reading and white screens. Are we going to add any background images at all?


comment:
The back button doesn't work after you play the video.


comment:
This screen needs to setup the video. I know we don't have it yet, but it needs to be something along the lines from hearing directly from NCAA about the impact of recruiting on the culture of collegiate athletics.


comment:
Can we make this text more personal to the audience. I.E. If you've been recruiting for years, or this is new to you, it is important to have a foundational knowledge of general recruiting principles, and be able to explain these principles to others. (or something like this.)


comment:
I haven't seen the script of this infographic video, but it is important that it not only explains the general principles, but touches on how these are explained to parents/students.


comment:
Clicking replay video on the desktop doesn't do anything. Please confirm functionality.


comment:
This section is about the understanding, but it also about the ability to explain them to a PSA.


comment:
Should this just be "sentence"? since only one shows up on screen?


comment:
Aren't these courses meant to be more about the learner?  Can't we just say on your campus instead of member institution's campus? I don't even know what that means.


comment:
This one is too easy if you just use proper grammer because contact wouldn't be correct.


comment:
should be athletic ability in correct feedback.


comment:
Once I answered correctly, I need to answer it again to move forward (after originally using the back button)


comment:
Do we need to repeat the contact period sentence since this was just asked?


comment:
This definition doesn't read right to me. Is it not provided financial assistance?


comment:
I think this debrief should be more about recognizing the words and being able to explain when and how to use them. Yes, it's foundational but they will use these definitions throughout their coaching career.


comment:
Do they want us to say "recruitment"? I thought it was always "recruiting".


comment:
I think it's not whether or when, but decide if contact is permissible in the various situations.


comment:
This scenario isn't really about timing of contact. Maybe this whole section should just be called "Making Contact"?


comment:
I think this conclusion should build on what they know since they will use this knowledge for other recruiting courses. They already took the time, now they need to apply what they learned.


comment:
Are we going to highlight the correct answer for them somehow before they can move on?


comment:
I don't understand the sophomore PSA mom's message wording. I think we need to add wording that you are planning to call her back later, or something like that.


comment:
Let's break this up into two sentences so it's easier to read.


comment:
This conclusion should focus on the who, what and when of recruiting rules. Also shouldn't it be PSA's instead of athletes?


comment:
this is a ton of scenarios. Can we get this down to maybe 10 or 12 max? It's a good activity, but I think it will get to be to much for a learner.


comment:
first bullet - we need to remove (that is, without the payment of dividends to shareholders) after "at cost"


comment:
Add: For you as a coach, this means talking to PSAs in order to convince them to enter your athletics program!


comment:
Let's use the type of image Kathryn suggested here.


comment:
The feedback tool is off, as this I see my feedback from the previous screen here. Let's make a subhead here that says Who, so that we know what part of the Who, What, When we are at. Do the same for the following screens.


comment:
Nick's audio repeats the "wait, what?" line


comment:
Use Sharon's line below the first paragraph and change the text directions to Click the video hear more.


comment:
Use the approved questions from the script:
"	Why is recruitment important to DII schools?
"	What can happen if a violation occurs?
"	What are the most common areas of confusion in recruiting?
"	How does on campus recruiting differ from off campus recruiting?
"	What does it mean to be on an official visit? How do official visits impact recruiting? 
"	What are the most important bylaws to review and remember?


comment:
change ... to : after the word following


comment:
change header on the print form to My Summary & Questions


comment:
Change text to Click the video to watch a video about these principles.


comment:
in directions, change word "see" to "hear"


comment:
Add a note on the previous video screen that says we will provide an animation script for review at alpha and the final animation will be put in at beta.


comment:
Add a sentence that covers Sharon's feedback. Remember.....principles, as a coach you not only need to understand these principles, you are the best person to explain them to the PSA. 

Then put the bullet inline as the second sentence.


comment:
Correct feedback. Yes! Any time a face-to-face meeting between a PSA and a representative is planned, or even when a conversation that is more than a greeting happens, this is referred to as a contact.


comment:
add a comma between in-person, off campus


comment:
Make everything one paragraph and add this sentence at the end. As a coach, you will use these words and the intent behind them during your entire coaching career. You will explain things like contact periods and regulations to your PSAs and help to ensure you and they create a culture of compliance.


comment:
I'd like whatever we do to put the scenario on to be a little snazzier than this. Can be a beta change if we run out of time.


comment:
I don't think we need try again in text and on the buttons


comment:
Globally fix this one bullet issue and make them all a paragraph


comment:
Make this course complete and not conclusion. Make Now you can: a part of the first line that says Congratulations


comment:
These placeholder icons are not aligned properly. Make sure the real ones are.


comment:
Agreed, make everything one paragraph and change second line to: If you don't follow the NCAA's recruiting regulations, you can harm your institution's athletics program and reputation.


comment:
In the next activity you will listen to each....


comment:
In the next activity, you will read each.....


comment:
Change tactically excuse to tactfully excuse
This was fixed in feedback from client in content worksheet, so make sure there aren't other edits that weren't carried over.


comment:
change tactically to tactfully in feedback too


comment:
Update the feedback to mention letting the parent know they can have a negative impact if they talk. Right now if I only select excuse yourself the feedback says that is all you need to do but it appears as the wrong answer.


comment:
This is a little weird because you ask the parent what grade and assuming you might get an answer of junior, you are still supposed to tactfully excuse yourself. Sharon can you help with a rewrite that makes some more instructional sense?


comment:
An unplanned meeting can put you in an awkward situation as a coach. All coaches have stories of situations they run into that represent a potential violation. Know the rules in advance and being able to tactfully communicate with PSAs, their parents, or friends can help you avoid violations or offending potential recruits.


comment:
Add in the note information about determining if this activity is too long. Also let them know when you say the format is slightly changed that we went from short statements to longer scenarios which makes the drag and drop a little less smooth.


comment:
The NCAA's recruiting rules have been developed to help ensure member institutions are treated equally when it comes to recruiting. The rules also help to shield schools and students from pressure that can interfere with school or sports performance.


comment:
Add this last sentence: Taking the time now to find out who can recruit, what recruiting materials are permissible, and when you can and can not contact a PSA will help you be successful and keep your program and PSAs in compliance.


comment:
The OPEN statement is super long and not conversational.  Consider shortening with "As you can see on your pre-approval, we have included GAP which is designed to prevent an unexpected, out-of-pocket expense should your vehicle get totaled or stolen."


comment:
Just wanted to let y'all know it's been a blast working on this project!  I wish you all the best, and I know the final product will be AMAZING!!!  Take care, Chris


comment:
In the QUESTION box borrower could say "That would be great."  And the loan officer could say "Have you heard about GAP?"


comment:
I would probably change the words "employer on their..." to "employer about their..."


comment:
Is it too vague to say "...must notify us..."?  Should we say "...notify the financial institution..."?  The client typically is notified and starts the process...


comment:
I would remove "...and usually only at 40 hours per week."  It doesn't provide any proof of need.  why would 40 hours per week be limiting?  Doesn't make sense to me and detracts from the point we are trying to make.


comment:
I don't think the first choice is wrong enough.  It is a good choice if you assume the sale based on the strong response the borrower gave.  Or maybe we lesson the member response so it feels more like she isn't ready to buy.


comment:
I'm concerned that the back arrow takes the learner all the way back to the beginning of the exercise and not to the previous slide.  I think we should just go back slide by slide in this activity.


comment:
I still feel this should refer the learner to their product card and not the CDM.


comment:
Maybe we should simplify the borrower response to be "It would be great not to have that happen to us again..."


comment:
I feel like we might want to use a different image here -- what if the learner goes through all of the products listed, we don't want them seeing the same image again and again.


comment:
I don't think we should specifically name "Tesla" here.  We need this program to last and if Tesla soon becomes eligible we would have to modify this section.  Saves us from having to do that.


comment:
This woman looks angry.  Do we have a happy borrower we could use?


comment:
This is the image I mentioned before should be different for each product.


comment:
Let's add recruiting to the first sentence.  The two main types of communication coaches use when recruiting are:


comment:
We need to say junior year of High School.


comment:
I think the image we have is actually a violation since the coach is publically responding to her. He needs to just click like.


comment:
change first sentence to: Coaches must follow the regulations governing recruiting communication in both electronic and print format.


comment:
This is the first time I've seen "written". Should it be electronic?


comment:
Are we sure that "great defense" isn't also a violation? i thought it was.


comment:
Change second sentence: Make sure you recognize what you can say and do when it comes to interacting with PSAs via social media.


comment:
Can we highlight or outline the edit and send buttons so they know these are clickable?


comment:
We need to include the two other email addresses in the top CC line, otherwise it does look as if this is just going to Cody.


comment:
Change sentence: An institution wants to send printed communication on June 16th to all PSA's who are currently in or past their junior year of high school.


comment:
Also make the mail or edit buttons more prominent. Can we give them a different color outline?


comment:
I don't know which arrows you want. Please highlight the possible buttons to click.


comment:
Isn't the correct answer to send it? I hit compose and got the correct feedback?


comment:
Ah that's the send button. My bad. But I still think others are going to get confused. Why would I hit compose? To edit?


comment:
Wordsmith: Whether you are using electronic or print messages, it can be easy to make a mistake when communicating with PSAs. Taking the time to become familiar with the rules surrounding these types of communication helps you remain in compliance when interacting with PSAs.


comment:
I think we need a header on the recap screens. It feels repetitive until you realize it is supposed to be. Especially on these short sections. The scripts should tell you which ones are recaps.


comment:
Change written to printed. We've been using those as the same. I'm pretty sure it is called out earlier but it isn't clear here.


comment:
Change to: In the next activity, look at each....


comment:
Actually, ignore both Sharon and I's previous comments and delete the word written. Don't replace it with anything


comment:
We need feedback here on why these are ok. The follow should be "It is ok to follow an PSA on social media." I'm twitter dumb and I'm not sure what the thing in the upper right is, but you should be able to script something similar.


comment:
Feedback: It is ok for a PSA to share about a game they played on social media.


comment:
Kathryn check the script here. I think this is backwards. It should be ok to like, repost, or share.


comment:
Feedback: It is ok to like or favorite a post on Instagram.


comment:
Feedback: A PSA can post about his or her interest on social media.


comment:
Now that you can spot violations made by some other coaches, see if you can decide whether or not you should send some messages of your own.


comment:
I think we take the please note sentence off the correct feedback. Sharon?


comment:
Yeah, compose might be how it works, but let's make it say edit.


comment:
Correct feedback should go with send not compose.


comment:
Call this course wrap up since the previous screen was conclusion. Make it consistent across all 3 courses.


comment:
In the directions at the bottom, say ... to move forward get rid of in the conversation


comment:
Thought for client discussion or future iterations... some of these screens that are more tell maybe could be made into screens where the text is almost like a graphic. It could point out important words and be more visually appealing


comment:
Mobile portrait - for some reason, Nothing happens when I tap on the correct hotspot.


comment:
This should say something about exceptions in the header


comment:
Mobile portrait: The last hotspot runs into the add comment text


comment:
Mobile portrait: the name and subject line are not lined up on the graphic for the email


comment:
I'm not loving the left image being semi-transparent/seeing the map through it?


comment:
Mobile portrait view: the text runs into the image. And while you are in there, move the note on the image down to a corner so it looks a little better aligned.


comment:
Mobile portrait: in this launch screen and in the actual video screen the play button is covered up by the text box both times. Let's tweak that otherwise people may not see that they can proceed and get stuck. Also on the video screen the text runs out of the text box.


comment:
Mobile view is not working. Kathryn's  had this as an alpha at it, so this may already be fixed.


comment:
Take off the colon after terminology . Just leave comma.


comment:
Header should say conclusion. The one after should stay complete.


comment:
Mobile portrait: the incorrect Feedback runs off the bottom of the text box


comment:
Make sure title in menu dropdown and screen title match in all places


comment:
Mobile portrait: I did not get a chance to do it correctly when I got it wrong. No try


comment:
Sort of feel like George's first speech bubble is pointless and we could just start with the 2nd one?


comment:
Circles to click should have an italic i for "info" on them


comment:
Back button isn't working. In the third or fourth permissible dragger , there is an extra apostrophe in PSA's


comment:
Mobile portrait: the note saying that the large scenarios do not work well in mobile comes up near the end of the activity. It should be at the beginning.


comment:
bar graph popup - phase is capitalized in last bullet, uppercase in first


comment:
All - when you click the circle and it changes red, you can see the checkmark behind it sticking out around the 2 o'clock area


comment:
operator screen - comma at the end not needed


comment:
Click next directions are up a little higher than other directions and too close to the period


comment:
AmpSentry - capitalize S in body text to match other instances


comment:
Integrated control popup - add the word "the" - "... set to work with the alternator and engine..."


comment:
Integrated control popup, last sentence - integrated and built-in seem is redundant


comment:
Battery Monitoring circle - Monitoring is misspelled


comment:
Battery Monitoring popup - last line - generator set should be genset. Check this globally.


comment:
Battery monitoring popup - missing period at the end


comment:
Eric bubble #3 is a little unclear - which are almost always present, the previous components listed in bubble #2?


comment:
Eric bubble #5 - add a comma after monitoring


comment:
remove all apostrophes between year and s - i.e. 1970s, not 1970's


comment:
1960s/1970s - remove the word decade on popup title


comment:
In slider, first decade doesn't have an s and in popup it does, be consistent


comment:
Late 90s - capitalize M in Master (Last sentence)


comment:
Present - reword last sentence to "The whole package is designed to be durable, reliable, and mounted to the genset for life."


comment:
Whew there's a lot going on with this screen. Simplify please. Some suggestions to start - remove red bar song side. Use the whole screen vs. inset lighter gray with dark gray background. Don't have text wrap around pics like it does on middle 2. Box text, image, and drop zone together somehow.


comment:
Are only 5 draggers meant to be dropped? Where do the other 2 go? There's no space in the "drop zones" for them


comment:
Change second box to Are customers exhibiting the desired behaviors


comment:
Perhaps on incorrect, should show which were correct/incorrect with try again feedback?


comment:
I do not see the updated glossary language.


comment:
I get a 404 error when I open the process support guide


comment:
You still can't click the word Next. It gives me the | like it wants me to type text when you're on the word.
The Back button seems to work where you can click on the arrow or the word.


comment:
only the transcript button works - none of the other controls are active.


comment:
talent management - the "AS" in second to last line prior to bullets is still running right against the red outline.


comment:
Lyn and I are having trouble following the logic.  We think that when an answer is supposed to be no and the person says yes that the trainee should be told they made an incorrect choice.  They can't decide there is not a behavior problem unless they look at the data


comment:
transcript, bullet 4, remove comma before the second and (as Marianne has removed serial commas everywhere else)


comment:
incorrect feedback that appears - Process Support Guide still isn't bold.


comment:
The menu bar does not take you to the correct place in the program when you choose something other than Behaviors


comment:
Given that on the slide before we were told that one of the Cx measures is off one of the three choices on this slide needs to be that we are not hitting the measure. Or we need to change the statement before to Cx measures are on target


comment:
OST line 2 - per edits should be OnBoarding


comment:
incorrect - remove serial comma from bullets


comment:
correct - again, remove serial comma from bullets (just the one before the and in 2nd to last bullet)


comment:
This is the wrong answer for this path. Beliefs should be the correct answer when Behaviors and Experiences are at plan


comment:
When the answer should be no and the respondent answers yes, they need to be told yes that they picked the wrong answer


comment:
directions, need word "the" after in in line 1


comment:
the starting impact was in yellow. the final impact was still in yellow. not clear why this screen shows green?


comment:
the meter didn't start over - it's showing in green. Weird!


comment:
when I close the screen and come back here, there are weird red boxes with numbers floating all over the page.


comment:
the red boxes seem to be what happens if I'm wrong. And they're all over the place, unrelated to what I actually put in the drag and drop


comment:
first decision point second option - need to remove comma after here in second to last line


comment:
incorrect feedback - change ok to okay - I would do a global search


comment:
remove "that" after and in line 2 of body text


comment:
decision point 1, option 1 - talk through needs to be discuss


comment:
right environment, bullet 1 seems to be missing the text from line 138 "promote, encourage and strengthen communication between employees and leadership at all levels."


comment:
talent management - leadership dev bullet still has "that" that needs removed per line 139.


comment:
weird thing I just noticed - when I get to the black bar, I get a hand like I can click those names/sections but I can't


comment:
The initial fly in logo to the program should be changed to the Make It Yours logo.


comment:
Please delete: For you as a coach, this means talking to PSAs in order to convince them to enter your athletics program!


comment:
We would like to see photos from the NCAA library. The photo shown here is not preferred.


comment:
Please change first sentence to read, "Effective recruiting is key to the success of any athletics department."


comment:
Remove "Welcome to the Recruiting Overview course!" This does not need to be replaced with any other language.


comment:
Note: We do like the position of the stock photo used and would like that look to remain, just with a new photo.


comment:
We are comfortable with the vertical version of mobile not including photos as suggested.


comment:
Second sentence: It is very important to create a positive culture around recruiting by recognizing the importance of complying with recruiting legislation


comment:
Please update the fourth sentence to read, "The resources in these courses help you navigate the intent and application of recruiting rules."


comment:
Please remove the first sentence altogether.


comment:
Change the last sentence to the following, "In this video you will hear about the impact of recruiting on the culture of collegiate athletics."


comment:
Please change the first bullet question to, "Why is recruiting important to Division II schools?"


comment:
Please use only the questions we previously provided on the content worksheets.


comment:
Please update the title to read, "General Recruiting Principles."


comment:
For answer choices - please change can not to may not.


comment:
Please remove the "th" on any date reference - June 15th and have it read June 15.


comment:
On the green light, please remove cannot to read may not.


comment:
Change the third and fourth sentences to, "The PSA asks if you can return his call? Is it permissible for you to call the PSA?" Answer would need to be changed to the yellow light, sometimes. Both Not permissible and permissible would be incorrect answers.


comment:
Overall, anytime there is a date reference, remove the "th" after the date.


comment:
The voice over was enunciated correctly and carefully for affiliates that may not have english as their first language.  I thought that Ms diagnosis would be a little more snarky though.


comment:
Spacing for the Sales tools & studies needs work.  Please be sure each tool name is on the same line as the descriptor.  see the problem with the Castle paper.


comment:
Shouldn't her name be Dr Wei?????? see the top answer


comment:
Also see how her name is in the text.....should be Dr Wei. right?


comment:
My name did not come up on the cert on the screen and it did not print on the cert.


comment:
May be no big deal but it appears the Process Support Guide still opens in the resources window. Just FYI.


comment:
Transcript, Last Paragraph, there appears to be an unbolded "Guide" here. Not sure if just plain Guide needs to be bolded but figured I'd mention it.


comment:
Process Support Guide button doesn't seem to link out correctly here (but it may just be because I don't have access to it).


comment:
Messages Popup, Sixth Answer: There appears to be an extra space after the first sentence.


comment:
The meter seems to be stuck between red and yellow for me for this activity. It seemed to work for the other ones. Just FYI.


comment:
Feedback Box, Suggest having both boxes be the same size.


comment:
I also think the meter may have issues here. It simply got stuck between red and yellow for me and I could not get it to shift.


comment:
I think the meter may be broken for this one too. I got the right answer but the meter is stuck at the very lowest red setting. Will update later on just in case it does work.


comment:
I believe the meter is broken here too. It got stuck in the lowest red position and would not change.


comment:
Those components are engine and (add engine)


comment:
have changed drastically over the years and this has (add this)


comment:
took play? should this read took place with?


comment:
Cummins offers an integrated (an not and)


comment:
The lender in the example does not address the borrower's comment of "I think a monthly cost would be easier."  My sense is the lender should respond with the cost for GAP is equal to pennies per day in your monthly payment and may eliminate the remaining loan balance if your vehicle is totaled or stolen.  We also can't lose site of the fact that this borrower benefitted from GAP in the past.


comment:
Need an apostrophe in "borrower's loan payment" which is in the answer for the question "What is credit life and disability insurance".


comment:
I thought we were going to get away from using the term "members".  Change to borrowers.


comment:
In the first option, change members to borrowers.


comment:
QSV91G tab, bullet 4 (and check globally) - x on NOx should be subscripted


comment:
QSV91G tab, bullet 3 and 6: should multi turbo be hyphenated? check globally if so


comment:
All tabs - seems weird that we have the name of the engine as a feature in the list ?


comment:
For some reason, the A and p in Applications looks really squished together?


comment:
Yellow note to Cummins is only half on screen


comment:
Top right 2 i icons - when I click the one at 2 o'clock ish position, then 1 o'clock position, the speech bubbles at left are layered on top of each other/both visible


comment:
Can the rollover/title of the item stay up so you know which one you're reading the speech bubble about?


comment:
Prime mover popup missing a period at the end


comment:
ABB A 135 popup - add a comma after and - "...Oil, Liquid, and Charge Air Cooled."


comment:
No next button appears after clicking all 6


comment:
Please replace all of the language on this screen to the following:
Introduction to Recruiting (New title)

The recruiting process involves a balancing of the interests of prospective student-athletes (PSAs), their educational institutions and member institutions. Recruiting regulations are designed to promote equity among member institutions in their recruiting of PSAs and to shield PSAs from undue pressures that may interfere with their scholastic or athletic interests.

This course will highlight the importance of creating a culture of compliance surrounding recruiting. We will also explore some general principles and common recruiting definitions and how they are applied in the recruiting process.


comment:
2nd instance of Balance of Plant - just use BoP


comment:
Let's crop image to get rid of date on it


comment:
previous version of this activity put green checks on the red boxes that stuck in the left drop zone box


comment:
I put all in the box (all stuck) and no next button appears


comment:
Same edits as last screen like this - add green checks, and i put all in the drop zone box (all stuck) and no next button appears


comment:
Please replace the language in this screen with the following: 
 
Effective recruiting is key to the success of any athletics department. It is very important to create a positive culture around recruiting by recognizing the importance of complying with recruiting legislation. This course will help you begin to navigate the intent and application of recruiting rules. Compliance with NCAA recruiting rules is critical to protecting competitive balance and the well-begin of prospective student-athletes.


comment:
I completed everything at the greenhouse section, then it directions me back there instead of moving along to shopping center


comment:
Can we script the customer's bubble instead of a synopsis of what he will say? (do this in other places with italicized bracketed text, too)


comment:
Same 2 edits as last 2 screens with this drag and drop activity


comment:
Please update the language on this screen to read as follows: In this video you will hear about the importance of complying with recruiting legislation and the impact that failure to comply can have on the health of your team and your athletics department.


comment:
Please update the language in this slide as follows: 
Introduction to Key Terminology (title)

Recruiting legislation can be overwhelming and seem complex. To develop a foundational understanding of the rules, it is important that you can understand and apply key recruiting terms.

Click the play button to watch a video that explains some of the most common terms you will need to know.


comment:
We did not receive the transcript of the animation but we would like it cover the following: definition of PSA, definition of a booster, explanation of recruiting calendars, and definitions of contact period, evaluation period, dead period, and quiet period.


comment:
Update the language on the screen to the following: Now that you are familiar with key recruiting terms, you have a chance to test your knowledge.


comment:
Please add a photo on the desktop version on the side of this screen.


comment:
For the correct answer, please add a comma between no in-person, off-campus recruiting.


comment:
Please add photo to all "Define it" screens.


comment:
For the correct screen, please change language to: Yes! A contact is any face-to-face encounter between a PSA or the PSA's relatives or legal guardian(s) and an institutional staff member or athletics representative during which any dialogue occurs in excess of an exchange of a greeting.


comment:
Please change the language to the following for the correct answer: An evaluation is any off-campus activity designed to assess the academic qualifications or athletics ability of a PSA, including any visit to a PSA's educational institution or the observation of any practice or competition at any site.


comment:
Add comma between in-person, off-campus.


comment:
change the official visit option to dead period.


comment:
Please update the question to the following:
During a(n) ____, it is permissible for authorized athletics department staff members to have in-person, off-campus recruiting contact with PSAs.


comment:
Rewrite the correct answer to mirror the updated language provided for the wording of the question.


comment:
Reword the question: Anyone who has made a financial contribution to the athletics department or an athletics booster organization of the institution is considered a "representative of the institution's athletics interests", or a _______.


comment:
Change correct answer to: A representative of athletics interests is also commonly known as a booster.


comment:
For answer choice student athlete, please change to student-athlete.


comment:
Hyphenate prospective student-athlete in the correct answer.


comment:
Change the language for the correct answer as follows: A PSA is a student who has started classes for the ninth grade. In addition, a student who has not started classes for the ninth grade becomes a PSA if the institution provides the individual any financial assistance that the institution does not provide to prospective students generally.


comment:
Please change the language on this as follows: 
Remember, when it comes to recruiting, familiarity with definitions and common terms provides a foundation for applying the legislation. Understanding these basic concepts is the first step towards demonstrating a commitment to complying with recruiting legislation.


comment:
Please add a space between the first sentence and "Click one of the traffic lights..." at the top of the screen.


comment:
Word the correct answer as follows: Correct! Although it is permissible to call PSAs during a dead period, you don't know whether this PSA has reached June 15 prior to his junior year in high school.


comment:
During a dead period, it is not permissible to conduct official or unofficial visits. However, PSAs may visit the campus on their own without the involvement of the athletics department.


comment:
Please change the language on this screen to:  
Remember, when it comes to permissible timing of recruiting contact, you will need to be familiar with the recruiting calendar for your specific sport. 

Click here for copies of the most current recruiting calendars. http://www.ncaa.org/student-athletes/resources/recruiting-calendars/2017-18-division-i-and-ii-recruiting-calendars 

Note to BLP: We recommend pulling pdf copies of all Division II 2017-18 recruiting calendars 


comment:
Please update the language on this slide as follows:
 
You have completed the Recruiting Overview course! 

If you would like to review any of the content or activities again,  click on the menu in the upper right corner to navigate to a specific section.


comment:
Please update fly in screen to highlight the Make It Yours logo rather than the logo currently shown.


comment:
We really like the grey box incorporated into these slides.


comment:
Could we modify Answer B. to say, Unknown (or something like that) until progress toward degree requirements are confirmed.


comment:
same issues as others - if I get one that is right, I can't get info on the others.  As a learner, I would want to know ALL the correct places - can we maybe highlight in green all of them once a correct one is selected or something?


comment:
and are we sure we want to show a payment that is $45 higher?  GAP typically only adds $5 - so if this section is for GAP only - than we should have it reflect more clearly - maybe having it only add $5-10?


comment:
Question box - typo in first line - about...


comment:
Just clarifying Sherry's comment pertains to the Open box...  I agree with the change.


comment:
There was a change on the Excel (lines 6 & 7) that I'm not sure got fully made...  Line 6 says the second paragraph should end "...and help them protect their financial future."


comment:
Close box - Blue bubble - should be ...protected payment as I...
Orange bubble should just be "...protected quote..."  
Not fully-protected.


comment:
The image seems a bit grainy, not sure if it is okay like this or if we need to provide a higher res pic.


comment:
Key Take Aways - I think this could be re-worded to note similar language from the exception... maybe we should also highlight need to meet good academic standing?


comment:
The institution of the fans in the background is easily identifiable in the image.


comment:
Answer B is a bit confusing, perhaps add the clarifying statement, because the "D" could be used toward any degree on campus to satisfy graduation requirements.


comment:
In the instructions, it should be Roll over...  (2 words)


comment:
In pre-approval, remove 's' from borrower


comment:
Why do we say roles, how many does he have? Should it just be role?


comment:
I'm thinking we could have George's colleagues reply be more conversational, like- "Yes, in general that is the basic definition of a control panel. To be more specific it allows the user to operate...."


comment:
I think this image needs fixed a bit to distinguish that the portion to the right is a blow-up of the image behind it. It kind of all melts together as is right now


comment:
Why does the image fade out as the conversation goes on?


comment:
Is it the lowest cost genset or the lowest cost control panel?


comment:
I'm wondering if we should change this to say "it is the low cost option of the control panels available."


comment:
We need to fix the Cummins C at the bottom, it should just be standard black


comment:
the image on left is not one of the images from slide 6 that they mention to use here.


comment:
As noted in the other legal reviews, it is fine to include GAP in a quote but the loan officer needs to make sure the borrower knows GAP is optional.  I would change to Ive included GAP in your estimate.  Its an optional protection plan that may save you money in the future.


comment:
How long does a borrower have to add GAP after loan closing?

GAP should only be purchased when it is beneficial to the borrower, we usually recommend within the first 90 days.  If GAP is purchased after the outstanding loan amount has been paid down enough that the borrower has equity in the vehicle, then GAP is not beneficial and should not legally be sold to the borrower.  Selling GAP under these circumstances, when it is not beneficial, is enough to warrant CFPB sanctions. 
I would recommend adding the line However, GAP must only be sold when to borrowers who may derive a benefit from the protection.


comment:
Change peace of mind to GAP may eliminate the remaining loan balance in case of a total loss, and with GAP you will know your budget is protected.


comment:
I'm thinking we can be more clear in the items listed that we are only talking about Lean Burn as the title says Lean Burn vs. Diesel- its hard to tell which one we are talking about in the descriptions as they are


comment:
Can we label at top that it is QSV91 G since now it is only in the text box to the left.


comment:
We also need to label exactly which models of QSV91 and QSK60 we are looking at. I can provide this information after talking with SME


comment:
I love how you have included previous emails Dan received in module 1, but why aren't they openable? I wonder if we labeled them as "Emails from Course 1" or something like that if that would make sense.


comment:
As I mentioned in an earlier comment, I think we need to clearly label at top what these items are, and not just have them in the side bar text. I realize it might cover the image some or make it smaller, but I think it is important to show that label very clearly at top.


comment:
change armature and electro text to arial instead of calibri


comment:
PPT edits says "Cooling Fan" and we just have "Fan" in popup - should it be Cooling Fan?


comment:
Permanent Magnet Generator - the word It at beginning of 2nd sentence looks weird - letters are really tight together


comment:
Same issue on the word It on Rotating Rectifier last sentence,


comment:
Main Stator popup - image overlaps the text a tiny bit (see g in conducting)


comment:
Option 1 and 2 boxes are really close together


comment:
Next button isn't working after sorry that's incorrect/click next popup


comment:
Change text order of products at end of intro text, directional text, and screen title to STAMFORD(R) and AvK(R)


comment:
Please change the language on this slide to the following: Please update the language on this slide as follows: You have completed the Recruiting Overview course! If you would like to review any of the content or activities again,  click on the menu in the upper right corner to navigate to a specific section.


comment:
Remove title "Who, What, When" in black text.


comment:
Please change the language on this slide to: Who Can Recruit?
In-person, off-campus recruiting contacts can only be made by authorized athletics staff members who have completed the necessary requirements.
Off-campus contact by representatives of an institutions athletics interests (or boosters) is prohibited.


comment:
Remove the link to the definition of representatives of an institution's athletics interests.


comment:
Please remove the title, "Who, What, When" in black text on this slide.


comment:
Add another "Who" slide before this slide that includes the following language: [12/4/2017 1:44 PM]  Conklin, Amanda:  
Who Can be Recruited?
You can have communication with any PSA who has reached June 15 before their junior year in high school.
To communicate with a student-athlete from another NCAA institution, you must have permission to contact before engaging in recruiting conversations.
Before contacting a student-athlete at an NAIA institution, your institution must send a courtesy notification to the student-athletes institution.


comment:
Please change the language on this slide to as follows: What types of communication are permissible?

There are many ways that coaches can communicate with PSAs, including:
In-person Contact
Telephone Calls
Printed Recruiting Materials
Electronic Transmissions


comment:
Remove the title, "Who, What, When" in black text.


comment:
We like the style of the bubbles, but the phone can be an old school phone. In addition, the envelope makes us think of email and not printed recruiting materials. Please show the opposite side of the envelope with a stamp.


comment:
For the off-campus, in-person contact, please use the following language: In-person, off-campus contact is permissible beginning June 15 before the PSA's junior year in high school. There are no limitations on the number of contacts following June 15. There are some restrictions on contact based on the recruiting calendar for your sport.


comment:
Add Title: When can you recruit

Under "When" please use the following language: Click each icon below to learn about the permissible timing for various forms of communication.


comment:
Change the language on this slide to: Now that youre familiar with the basic rules regarding various forms of recruiting communication, you have a chance to respond to messages youve received while you were out of the office.

In the next activity you will listen to or reach each message to decide whether or not its permissible to respond.


comment:
Please change the voice mail to say the PSA is from Southeast High School rather than Holy Cross.


comment:
Please remove the "th" and "rd" from any language outlined in the courses.


comment:
Please change Lewis University in the example to read "State University."


comment:
Please change the correct answer language to: You got it! You cannot speak to Nate about your program or encourage him to transfer until you receive permission to contact from his previous institution, however, you can respond with a brief message outlining NCAA rules regarding permission to contact.


comment:
For answer choices similar to the formatting on this screen, please add more margin on the right side.


comment:
Please change the TO line to read, To: Coach rather than To: Coach Jackson Crosby.


comment:
Please change the TO line to read: To: Coach.


comment:
Please remove the year reference in April 10, 2018 so it just reads: April 10.


comment:
Update staring to starting in the body of the email.


comment:
Please change the following language on this slide to: 
Remember, the recruiting process involves a balancing of the interests of PSAs, their educational institutions and your institution.
Recruiting regulations shall be designed to promote equity among member institutions in their recruiting of prospective student-athletes and to shield them from undue pressures.

A lack of familiarity with the rules can lead to unintentional rules violations. 


comment:
Change title to Unanticipated Communication.


comment:
Change title as outlined on previous slide.


comment:
Change answer choices for this scenario to the following: 

Option A: Introduce yourself and ask the parent how well their son performed this past season.

Option B: Introduce yourself and tactfully excuse yourself from the conversation. (Correct)

Option C: Introduce yourself and offer to let their son sit on the bench at your next home contest.

Option D: Introduce yourself and ask the parent if the son has reached June 15 prior to his junior year? (Correct)


comment:
Change scenario to the following: You receive a letter in the mail  from a high school freshman requesting information about your program.

Answer choices: 
You can respond and provide hard copy tickets to your next competition.

You can respond indicating that you cannot recruit the PSA until June 15 preceding a junior year. (Correct)

You can respond with by the PSA a camp/clinic brochure. (Correct)

You can respond and provide an institutional admissions brochure that is not athletically related. (Correct)


comment:
Please change the language of this question to the following:  
Select all responses that are permissible.

A booster reaches out to you to recommend a PSA to recruit. The booster is an established family friend of the PSA.

Option A: Advise the booster to talk with the PSA about your program on your behalf.
Option B: The booster forwards you a link to a feature story about the PSA. (Correct)
Option C: The booster offers to provide money to the PSAs family to purchase plane tickets for a visit.
Option D: The booster refrains from any discussions about your program with the PSA.


comment:
Please change the instructions on this page along with other pages with similar instructions to read "Select all responses that are permissible."


comment:
Please update the language on this slide to read: Title: Unexpected Communication

Unexpected communication and unplanned situations can put you in an awkward position and could result in a violation. Know the rules ahead of time!


comment:
Please change the following language on this slide:

Permissible or Impermissible

Now that you know how to respond when you bump into PSAs or their families, lets test your knowledge.
You will a statement or scenario. For each, decide whether it is permissible or impermissible.


comment:
If you go through the course once and go back to review, the answers appear on top of the bucket you initially placed the scenario. This may be problematic.


comment:
In the telephone box, please include a final sentence that reads, "You may accept telephone calls from a PSA at any time."


comment:
Keep this scenario but change language in this scenario as follows: You want to post on social media that you will be attending a particular tournament.


comment:
Keep scenario but change the initial language to: You  send a text message to a PSA...


comment:
Keep scenario - change language to: An uncommitted two-year college PSA attends one of your away games during a dead period. After the game, you talk about potential opportunities.


comment:
Keep but change language: You want to send a sample strength and conditioning workout to a PSA who is a sophomore in high school.


comment:
keep but change language: You sent a flyer to advertise your summer camp to local high schools.


comment:
Keep but change the first sentence to: You answer a call from a PSA who is a freshman in high school. keep second sentence. Update third sentence to: You continue talking with her and provide a few tips.


comment:
keep slide - change language to: You attend a two-year college PSA's contest and afterward make a phone call to their cell phone letting them know you stopped by.


comment:
Remove the previous language submitted and update this slide to read, You have completed the Recruiting: Who, What and When course! If you would like to review any of the content or activities again, click on the menu in the upper right corner to navigate to a specific section.


comment:
Can we take off exclamation mark in title of course.


comment:
Might need to fix the background of the sales manager (ie-the black triangle behind right elbow). Also, there is no cord for the phone.


comment:
Grammar fix in Gloria's first comment- should be: "There are still things...." not there is still things


comment:
When we talk about the expert pass off for Diesel process we need to fix the language slightly. Should change to: ".....where the expert is not involved until step 6."


comment:
Can we change Dan's text in last sentence to: "After all, I know the customer best."


comment:
I think we should list out AE, not just have it as an acronym. So Say Application Engineer (AE) and do the same to SAE Sales Application Engineer (SAE) and PD&I Product Development and Implementation


comment:
Glossary doesn't seem to be working here.


comment:
I think we should change Gloria's text to "...that are not a part of the diesel sales process."


comment:
Should it be "the final rating" rather than "final rating?


comment:
We need to say what they are more susceptible to. Maybe it is environmental changes.


comment:
We need to fix how we show the correct answer if you miss it twice; right now it is hard to see that it has been fixed to show the right answer.


comment:
Its not real clear to grab the keys. Maybe we can have Gloria say it.


comment:
I don't think you should state fuel and excitation.  The control panel contains the generator set control which allows the user to interact with the genset (start, stop, parallel view engine and alternator data and faults)


comment:
I think the first item should be to understand what a data centre is and what its key components are. There are also three key sub segments in the data centre world which need describing.
Market drivers etc have to follow this, I think uptime and topologies and then competitors are more towards the end.
We may also be able to factor in a section on Customer needs as just received some key questions that the sales team should be thinking about


comment:
Reading up on Data Centres some more, it seems that plenty are still not using 'Cloud' systems so maybe Datos is taking us on a journey to learn about Data Centres, the 'Cloud' and how to work with these customers


comment:
having been through the course the keys don't seem  to add to anything, its a good idea but there doesn't seem to be a point really, the key is automatically earned and you just move on to the next screen. If we are going to use this idea it needs to be more around moving to the next level, which is unlocked with the key and it needs some graphics to make it seem like a completion and progression rather than just hitting next like in all the other screens


comment:
Obviously we have to work all this in line with the revised ordering but I almost feel it is more like a level than a circuit, I also worry about calling something the 'the Components ....' as we have a Components business in Cummins perhaps we can retitle the level as something else like 'The Discovery Level' where we find out about the typical core items in a data centre and the typical layouts and configurations'


comment:
definitely need to find a way to make a more up to date looking image, will have to work with SME's to see if they can assist, else we will have to redraw something


comment:
The description on this page is almost what we need for 'What is a Data Centre' would probably need building out slightly but its close


comment:
Would be better if we can get some kind of image to go with each of the 'i' pop ups  eg raised flooring, IT equipment, Cooling


comment:
Nice idea, but lacks any sort of Data Centre look and feel, its very dry doing this activity, there needs to be pictures or some other way of doing this to make it seem worth doing


comment:
So if this is the next 'Circuit' or level after the components circuit then we need to label it as such, we don't refer to a circuit here but its clearly not the components section


comment:
will need to validate this as still being the top criteria. 
Also this doesn't seem in keeping with the rest of the deck, it has the plain grey background and is drab


comment:
The submit button stays on the screen after getting it right, this needs to change to 'continue' or be removed


comment:
Like the way this works but we have dropped the Matrix / hi-tech backgrounds from earlier, seems like two courses


comment:
Nice idea, but cables could probably be coloured more like the typical network patch cables, Red, Blue, Yellow or Green. They do also have grey and black but it will help lift the page, also given this is a technical topic, the plugs should really go in the hole the right way round, they are 90deg wrong at the moment. It would alos be better if the correct statement did not cover the plug, question, and correct answer whilst still showing some of the image sticking out from underneath


comment:
I think we should change to explains Tier Levels, Topologies and Industry bodies and leave Uptime out of the title as this is the first body but now not the only one.


comment:
I think I would prefer to see the four topologies accessed via four buttons like the previous page as a way of linking the two parts together


comment:
I think these could be Customer 1, Customer 2, rather than profile 1 profile 2, to make it more real world, ie they really do exist


comment:
See previous comments regards the key idea


comment:
So again, we had a Circuit earlier, this time though we have a tour.... definitely lacking consistency between the sections


comment:
Definitely don't like all the grey compared to the rest of the module


comment:
There will be some variation between different levels of data centres, typically some of the big operators have their own in house design capability etc and don't go external whereas others do, We will need to be able to show this, maybe the SME's can give us some guidance if there are a couple of different models to follow. Have not been able to get clarification at this point


comment:
I like the idea but may have to try and make it more obvious that the cabinets are off supply, maybe they are greyed out before and and there is a plug and socket that are disconnected, with each correct answer the unit is 'plugged in' and the it lights up. Many cabinets have in built lighting these days do if they are off supply they would be dark cabinets.


comment:
Would suggest that the cable connections are already grey in the previous exercise and also coming into this one, could they be disconnected with a small plug like end on them like in the earlier exercise and then with a correct answer it plugs in and brightens the cable


comment:
Sorry I don't like the way the title of the course runs off the picture edge, seems like we couldn't make it fit, Have we done this differently on previous courses, ie made the image shorter to match the world image behind or something.....


