# Feedback

comment:
Technically, the "Incomplete Example" is NOT incomplete.  It contains extra information that is not appropriate for this section.  Could we considering changing the header to "Incorrect Example"?


comment:
Correct feedback does not match what was heard in the scenario. The last sentence (It would also be valuable...) should be removed. I would replace with "It would be appropriate to discuss Lilly's recommendation that any documents with original signatures NOT be destroyed after adding to the EMR"


comment:
Same comment on removing last sentence of Incorrect pop-up. However, change last sentence to reflect that as a Sponsor, we can let them know of our recommendation, but other than assessing the risk and if we want to use the site based on their processes, we cannot force them to change their source documentation process.


comment:
Maybe change "wet signature" to original signature.


comment:
3rd answer option doesn't need all that detail for me


comment:
Should say: he relates unearthing the dinosaur (getting a sale) to properly organizing (or laying out) his dig site and related activities (equivalent to developing an account plan)


comment:
Change "Soo" to "So."  Not sure that would translate with international audiences.


comment:
The text and headings of the columns don't match. Make the columns Complete and Good, Complete Data. (Complete goes where Incomplete was)


comment:
update the labels of other examples to show whether they are good or bad. that way people will know where to place these for this proof.


comment:
Change "Other Example" to "Other Complete Example" and "Other Incomplete Example"


comment:
Can we put a placeholder image here? Just a box with "OneSource Branching Image"


comment:
On the intro screen there are 4 red boxes in the corners. Can we remove these?


comment:
Can we adjust the menu drop down so that it is consistent? The buttons are all different sizes.


comment:
Near the end of dashboard overview Captivate "Comments" is spelled wrong.


comment:
Near the middle of Customize the Dashboard we should say you can customize, not customized.


comment:
Ignore the comment about "customized" I meant to say "rearrange" instead of "rearranged".


comment:
The text says Jane receives the email at the right but the email is actually below the text.


comment:
For the practice actions, can we enter completed text to remind them in the screen what they have completed practicing?


comment:
Update the instructions box to tell learners to make October 31 the end date.


comment:
Tell learners they have to press enter after they type into the boxes.


comment:
It's telling me to click the Users link, but when I do that's not correct


comment:
The text makes it sound like I will watch a demo when I click the computer, but instead it just takes me to another screen with more text


comment:
Is there a demo missing? Jane never viewed her profile on the last screen. Clicking the computer just took me to this screen


comment:
Before the middle of set delegate approval demo, remove 2nd period at the end of Click the check box of the user you want to select as a delegate.


comment:
The text on this screen appeared for a second then disappeared


comment:
Beginning of Change Approver Delegation demo, change inputed to inputted.


comment:
Update a few business to five business days


comment:
Remove second period in Change approval delegation text half way through this demo.


comment:
Not sure if it's the internet or what, but I get stuck after I enter v722 in the search bar.


comment:
After the 2nd review via functionality I went back to a blank "other via functionality" screen.


comment:
(adding more on above comment) I think it should either close out the more via functionality screen, or move to the what would you do after the last review user access screen.


comment:
I think the IT request incorrect answer should include something about VIA "With VIA, IT tickets are a thing of the past. Try again."


comment:
All demo screens play in a bigger window than the frame. Is this intentional? Can we just make the overall frame bigger? On my screen when they play the menu bar has a gap at the bottom.


comment:
The objective bullets have a lot of the word "use" in them. Can these be updated?


comment:
Purple box text, please add "allow you to engage more with your customers"


comment:
In the Administrator definition, it seems that "logged in" is used a lot. Can we change the wording?


comment:
Where does the telephone number go to?  I tried calling it just to see and no one answered.  Just curious as I was not familiar with this phone number.


comment:
...suspect that there is incomplete or inaccurate data for Jorge in OneSource.


comment:
This would be an excellent opportunity for a vignette; an email or instant message received by an HR Manager requesting data. It would also be a good time for a pop quiz after the instruction portion.


comment:
The detective's email address still has the original Russian-sounding name... please make sure this is correct here and also confirm the change was made in the Navigation module.


comment:
My opinion is to leave it in because I think people will wonder what that functionality is since it's on the screen. In the later demo, maybe we could just address that we briefly showed it before.. and then go into the demo.


comment:
When adding social accounts for the first column, I would make the hotspot on social accounts bigger. When you prompt to click on logged in user, I'm not able to click on it. I also think when he says to close out (of the panel) at the end, we should tell them specifically close out of the panel on the left where we have our filtering options. Are we able to show at the end what would happen when we click create?


comment:
I would say click the plus in the bottom left to add a tab.


comment:
Maybe call out the confirmation message at the top when you've replied.


comment:
We covered this in the last demo, but if we want screenshots to call it out, let me know.


comment:
Matching CMI convention, time-off should not be hyphenated.


comment:
Change the case to "The Case of the Missing Paid Time Off"


comment:
Show user logging in to OneSource and selecting the PERC US HR Manager - Reports responsibility. Display list of standard reports


comment:
Can we make the quiz a matching game? We can provide source material for this.


comment:
replace "defective" with "incorrect or inaccurate"


comment:
Run Audit Global Employee Data report instead of comp and salary. Will not provide answers. Amit shows the detective the Employee Alpha Listing - with Compensation report and sees that the Adjusted Service Date is not populated for Jorge.


comment:
We cannot enter a birthday without a year. Let's instead use a phone number that was entered only as a "-". The information is complete but not accurate.


comment:
Need to adjust the answer and reference policies that govern when data can be shared.


comment:
Need to adjust the questions and answers.  This is consider PII - Personally Identifiable Information so need to review and reference the policy for the correct answer


comment:
Would not use the word "bad" data but rather incorrect data


comment:
Would not use the term PTO anywhere in the training.  We do not typically have PTO as a company .  This is unique to some sites.  So need more generic terms


comment:
Add the course information button with the legal language.


comment:
The help screen would not close after opening while on this page.


comment:
Suggestion - Could (SM) be added after Specimen Management in the welcome window since SM is used in this module?


comment:
Specimen Comment Pop-Up - Add the word "to" to the first sentence between "applies" and "the". The sentence should read "If you comment applies to the sample as a whole..."


comment:
Ignore previous edit - Course information found on the last page of the course.


comment:
Ignore edit about course information button. Saw button is added on the last page of the course.


comment:
This would be a good place for this:

While reviewing the Audit Global Employee Data Report, the Data Detective notices that several employee records are flagged with an I. Amit explains that an I means invalid or inconsistent data.  Amit points out that the report attempts to identify incomplete data, but he asks the Detective to note that it cannot account for every scenario. For instance, the audit report will not catch inaccurate information specific to the employee, but it can determine if a phone number is missing digits or if a position and grade combination do not align. An Audit report will not flag all incomplete data but it is certainly a great start!


comment:
What do we mean by the Note:  There are no result rules in an LIS configuration?


comment:
The arrow left in this bubble should stay as grayed out instead of going back to green as it makes it look like you should click the green arrow again.


comment:
Same question as before, what do we mean by the Note:  There are no result rules in an LIS configuration?


comment:
direction text needs to be updated - refers to User Mangement


comment:
Next steps doesn't unlock when I finish previous section.


comment:
Labs are not usually locked areas themselves. They could be, but is isn't always common or a real requirement necessarily. I probably wouldn't have every lab in this situation be locked.


comment:
Not one Drug area is shown in this exercise at all. That is a pretty critical area and should be included, preferably at every site, as it is a requirement to view at every site.


comment:
I would expect only one LAB fridge at this site. Drug would be a different story, but lab-wise, that is a little odd. Not bad, but not super critical either. I might also call out the non-auto defrosting -20 freezer at the top of the fridge (since that is a common lab need)


comment:
I might define the centralized research process here - remember - we are trying to train new people too. Perhaps "centralized research process for both administrative tasks and trial conduct"


comment:
Add the word "adult" before dermatology...you call out pediatric, but don't identify previously that their prior work was mostly adult.


comment:
Would recommend Fridge/Freezer for lab area in this one. Freezer often more important than fridge, depends on trial, but we expect both.


comment:
Incorrect pop-up for "storing Lilly equipment" answer. Recommend making the statement that Lilly equipment is not maintained at sites after study closure.


comment:
This version of Discoverer does not allow for scheduled reports. Please remove from the module.


comment:
Amit seems fuzzy compared to the other images throughout the module.


comment:
As mentioned in the Navigation training, please remove all contractions (it makes translation easier)


comment:
Actually, after discussing with the team, please remove PTO and Paid Time Off entirely from the course. Let's make it "Vacation/Holiday Time" and then change the case title to "The Case of the Missing Adjusted Service Date"


comment:
In the voiceover, he mispronounces "VIA."


comment:
Also, with the voiceover.. he could speak just a touch faster. It seems like he is speaking oddly slow.


comment:
I highly suggest that we have a person speaking instead of a large clue boxes popping up. It's too much to read and we are ignoring our auditory learners.


comment:
Can we edit out the top of the screen during the video where you can see the favorites bar and the other open tabs? It seems a bit more unprofessional to leave that there.


comment:
The graphic here for the tab template is confusing.  A tab template is a collection of columns.  This graphic makes it appear that a template is a collection of tabs, or so it seems to me.  I don't think it clearly demonstrates what a tab template is.


comment:
I feel like we are missing the "why" behind tab templates.  It makes it easy for an Administrator to ensure consistency across their teams, in terms of column setup, and it makes it easier to set up new users uniformly. The features listed here show what you can do with them, but misses why we are doing it in the first place.


comment:
This is addressed on a couple of slides previous, so you can disregard previous comment.


comment:
This seems like an obvious voice edit, where he is cut off in mid-speech.


comment:
Why are we adding a box, to show the user where to click, when we do it on no other slide?


comment:
Again, consistency is odd. No box on where to click, and it is right by where we just clicked.  Voice is also cut off mid sentence.


comment:
The box is back, and it is a very similar color to the background throughout this lesson, making it standout a bit less.


comment:
We are asking the user to add a description and call it Daily Social Tracking. This is auto-filled for them, and no visual or voice cue to note that is what will happen.


comment:
The entire Social account strip should be part of the click zone, not just the icon.


comment:
We don't mention visually or via the audio, which social accounts we are trying to track.  We have one that is a little highlighted, but will I next add the other one?  Seems confusing.


comment:
Everywhere else we tell them what to do, and though I can figure it out, that the box highlights... it just isn't consistent in the lesson.


comment:
Another obvious audio cutoff mid-sentence.


comment:
And... the box is back.  Where was it the last time we added accounts?


comment:
And now, we are told to Add Social account.  Wouldn't this be easier the first time we are doing it, instead of he second?


comment:
The verbiage here doesn't make sense.  The word "Access" in particular.  Access is not the best word.  Everyone has access to the templates.  If the box is checked, they are simply automatically added.  This is great 1.) For setting up new users and 2.) If you delete all your templates, even if yo are an existing user, it will regenerate all the automatically added templates for new members.


comment:
The talk track on changing user permissions to edit/move panes is a little ahead of the animation - the screen should change by the time the voiceover has discussed the security change needed and where it occurs


comment:
Does this really need to be set up as a separate lesson, since it is one screen?  It is also confusing, b/c you arent determining who has "access" right away, you are determining who has a workspace pre-loaded.  Very confusing, shouldn't be a separate lesson.


comment:
Several times during the lesson, and this is one of them, the beginning audio is cut off.  If I replay, it is all there.  Strange.


comment:
The self check at the end of the designer module only allows the user the option to select the correct response - should it allow them to click in the "wrong" spot and try again?


comment:
Again, I'm not sure this needs to be a separate lesson.  While in the automatically generated tab, you could simply click on the "+" symbol to add a tab, show the templates, and say "This is how to add a template that is not automatically set to add to a new user, and if you are a current user, this is how you would add a template as well."  Not a big deal.


comment:
Super long delay to watch somebody type the reply.  Everywhere else, the text just seems to appear.


comment:
I think a note about "Tab Templates also make it very efficient to set up new users, and ensure they have the proper columns to view."


comment:
No where do we really talk about why we are setting up tab templates, and what they are for.  "Northern Trail Outfitters has two social accounts. We want to set up one column to view all Facebook posts, one to view Twitter posts, and a column for each user to see any assignments given to them."...


comment:
Why are we changing the name?  "It is helpful to have a good naming convention to distinguish templates.  Since this one is for Daily Social Tracking, we will give the template that name."


comment:
Seems odd we are giving it the same description as the name itself.  Perhaps "It is a best practice to use the description field to clarify the use of a tab template.  As we are just using it for Daily Social Tracking we will enter that here."


comment:
Might be nice to note "Here, you can edit any existing templates, or create new ones."


comment:
The color of the box is so similar to the background, it doesn't stand out as much.


comment:
We are adding the exact same accounts for this column, with no explanation as to why, at least at the beginning.


comment:
This is a big deal.  Without the logged in User, we would have to set this up for "Any Assignment" or "No Assignment."  For setting up new users, this is a major convenience, and I'm not sure that is intuitive based on our brief dialogue here.


comment:
Each time the box has been highlighted in his lesson, it means I am supposed to click it.  Now it is being used to highlight an area of the screen to watch.  Consistency is lacking.


comment:
We are saying "You have added your columns."  And previously we put "Assigned to me." The major benefit of creating this template is to share with others in the workspace.  If this was just for us, why create at template at all?  I think the voice should be in the vein of administrator, not individual user.


comment:
I am told to click "Create and Exit"... and then I'm not able to.


comment:
Why aren't we doing a quick reply here?  Why are we replying via Post Inspector?


comment:
Overall, lots of choppy audio, missing the why behind the what in many cases, and a lack of consistency in how the user is to interact with the demonstrations with/without boxes, explanation, etc.


comment:
Please determine if the correct branding is Middleware Solutions, Middleware or Roche Middleware. Once determined, please use the correct branding throughout the eLearning.


comment:
I don't think we should call this "access". It means that the tab will automatically show up in the engage tool if the box is checked. Everyone can "access" the templates.


comment:
At the end of the video, because the last screen has a "loading" icon on it, it gives the user the idea that we should continue waiting for something else to happen when after several moments you realize that it's done and you should just hit "next."  I suggest changing the visual of the last screen so the "loading..." isn't there.


comment:
While Jane rejects this approval, the audio of the keyboard typing and clicking of the mouse are out of sync with what is actually happening on the screen. In addition, the text in the description box is obscured with lines making it hard to read. It's important that the audience sees this as a strong example of why somebody would potentially reject a request.


comment:
I like this practice activity quite a bit, as well as the placement. We wouldn't have wanted to wait much longer before we had them doing versus watching.


comment:
I thought I saw line-item veto taught in an earlier video. Is it necessary to cover it twice? I like the idea of only showing it here since it's not covered in the practice at the end of the last section.


comment:
When rejecting a request, do we not want to encourage users to include a comment explaining why it was rejected? I think we should. What we have them practice here will reinforce the ideal behaviors we want them to have.


comment:
When searching for a delegate, is searching by email the only option?  If you can search by name as well I would be sure to share that with the audience.


comment:
Is there a maximum on the length of time that somebody can be a delegate? We don't want to create the habit that people can delegate because they just don't want to do the work. In an effort to encourage good decision making and ensuring the right person is making these decisions, maybe we include something mentioning an appropriate length of time or how to identify the most appropriate person to delegate to.


comment:
The screen just before this was confusing for me and didn't really indicate that I would be practicing anything. I suggest updating that text to be more clear.


comment:
Can we provide an example of explanation as to why somebody might want to search for a specific user?


comment:
The answer is 'The request should have been reviewed within 5 business days" - that's great but this still didn't answer the question of what she does about it since the request has NOT been approved or rejected in the time frame. We need to include in the pop-up verifying the correct answer, guidance for a person who may find themselves in this situation. Also, maybe something regarding what the system (and our new processes) is doing to ensure this is not an issue and access requests are responded to within 5 days.


comment:
I suggest that we add some more specific guidance on how close to the project she waits. You also don't want last minute requests where people are calling one another asking for rush approval.


comment:
The transition slide at the end of the Collector module seems odd - the screen is telling you to hit Next to continue, but the voice-over is giving additional information that is important


comment:
The highlight boxes on the arrows on the  left/right edges of the screen are cutoff along those edges.  There should also be a highlight box around the 4 arrows + circle when that piece is first brought up.


comment:
The bottom of the image is cutoff, which eliminates a potential answer.


comment:
This image looks like it was poorly resized.  Do we need to crop it?


comment:
This looks poorly resized too.  Looking back at the other modules, it doesn't look this bad.  Is Storyline worse about handling this?


comment:
The answer text needs to stay on screen longer with this one, so there's time to read it.


comment:
This is a duplicate of the slide that lead into the last demo.  Or the last demo is kicking back to this slide instead of going out to the "menu" page.


comment:
DEMO: The "well done" comes before actually completing the two steps.  It should follow.


comment:
We need to put the actual document number in all of these, once they're approved.


comment:
Did we have buttons like these on the other slides?  These look like cobas (green) buttons.  I know we had something green, but I can't remember offhand how similar or not is it.


comment:
DEMOS: The highlight color of the demo buttons is (possibly cobas) green.  It should be "white" to match the other modules.  If white isn't available, blue better fits the color scheme.


comment:
DEMOS (before these too, possibly after): The highlight boxes frequently don't pop when the area is being discussed, but start and end early.


comment:
"Gender" should be "Sex" in this context.  Also, I need to call out how well this came together!


comment:
When assembled, the robot moves forward (up and left), but the original image remains.  Can we either have it fade, or cover it in black/gray as a shadow?


comment:
Make the tube (the robot is holding) blue to match the tubes Middleware pulls at the beginning of the module.


comment:
Second button should be "I want to release the remaining tests second."  (not "first")  It's supposed to make you look at them a couple times to ingest the two steps.


comment:
even in the captions on the image in the left, full name of analyzer needs to be used. Matt redid these for me at some point, so he should have it already for you.


comment:
Jen or Jackie can go through - but every time the cobas 6000 analyzer series name has to be used. It can never be shortened.


comment:
This gal doesn't make sense as the learning agent. FESs aren't in lab coats, they'll be in business casual. Also, needs to be a man since 99% of them are men.


comment:
change directions "Click the computer system and the cobas 6800 and 8800 system icons for more information."


comment:
Continue button never showed up on this page.


comment:
Let's add a note to Roche on this screen asking if they want to include any other components.


comment:
wash/waste drawer needs a period at the end of the sentence in the popup.


comment:
in the transcript, there is an extra zero in 8800 the first time it appears.


comment:
I think the title of this screen is actually "Loading samples" not unloading. :)


comment:
correct feedback - weird space in fourth line. should continue with manually on the same line.


comment:
Incorrect feedback - change to say "These consumables are not loaded there. Try again."


comment:
Incorrect feedback - change to say"These consumables are not loaded in that drawer. Try again."


comment:
Correct feedback - can we extend the arrow that's pointing behind the other component a little so it looks like it's pointing behind?


comment:
Also - the provide feedback button disappears on the correct/incorrect feedback pages in this section. Really annoying!


comment:
Should the last objective read "by collecting the right reagents...."


comment:
Should we re-record since the previous video says six thousand eight hundred?


comment:
This is the first time I remember clicking the menu button up top. Can we add a Menu button in green under the directions too?


comment:
When I finished prep for a run, take the next step didn't open up.


comment:
Can you add the information in the box on this screen to the resources page and get rid of that note to Roche? Thanks!


comment:
For this screen and the rest in this section, can the drawer I'm rolling over highlight? I think that will help them know they can click on it. I think that's what the rollover edit from Roche meant.


comment:
Technically the numbers are correct if you are following a style guide, but I think I'd make three 3 for consistency. I think in this case readability would trump a style guide, but that is my opinion. I think I'd also make the last line a bullet unless there is a strong reason it isn't


comment:
Correct feedback, watch for word onni instead of omni. I see it on MGP Reagent and Amplification Plate on this slide


comment:
onni should be omni on Lysis Reagent correct feedback


comment:
Did the sections highlight in green when you hovered over them the first time we were at this screen? I don't remember it doing that before but it should if it doesn't!


comment:
On the third guy, is there an extra space between training and


comment:
It might be a little more clear to have the direction to select the FAS, etc. appear once you have clicked on each of the three people.


comment:
If reading them first becomes its own interaction, then you can simplify the directions here to ask them to find the FES.


comment:
I would add a sentence before the bullets: From the screen you can:


comment:
For the last sentence I would say "One person on the team may want to...."


comment:
Ignore my "users" comment. I didn't know "Logged in user" was a thing in this course :)


comment:
MISO question - do we need the reference that you must take this through the learning management system?  Is there any way a user could access this and NOT be in LMS???


comment:
- Please say VEEEEa, not VIEa.  
- Where "Employee" is said, it should be "User"
- "The Access Management Process..." That isn't a thing - should be "When access is needed" or "When an access request is entered" as appropriate
- the references to "The Manager's..." it isn't that A manager has to do something, but that the manager of the REQUESTEE has to do something as discussed earlier
- When the requestor is the requestee's supervisor, the step is not "omitted" but it is automatic


comment:
As discussed in prior reviews, the requestor will USUALLY (BUT NOT ALWAYS!) be the person NEEDING the access.  Numerous times this training states that users can only request access for someone else.  WRONG!


comment:
"Manager approver" is weird.  This person is a manager, and as a manager, is tasked with an approval.


comment:
As discussed in prior sessions, this description is of "THE owner" but there are multiple owners; typically a Business Owner AND a Technical owner.  Also, these owners do NOT care about the right people having access at the right time, they care about ensuring that the wrong people do not have access.  While it is true that the owners do not want users to have access if it conflicts with other access, they also want to make sure that users who do not need the access do not get it.


comment:
I dragged the question to the PERSON who should answer, but it did not work because I was supposed to drag it to the balloon with the TITLE of the person who should answer.


comment:
Question for MISO:  This question suggests that the BAO/ITO will determine Toxic Combinations, but is that true?  Where did this come from (as we may need to explore further in the future)?


comment:
Again, this says "employee" but should be "this user" or something like that.


comment:
Prior step - isn't it OBVIOUS that if it says "Your Employee" that you must be the manager?  Seems the question is very obvious and not initiating thought.


comment:
Weird question - suddenly I seem to be a requester asking for access for myself, in conflict with all prior steps


comment:
This text suggests that requests should be approved as opposed to be reviewed and then either approved or rejected.


comment:
"...she receives a request for approval."  It is a notification - "request" could be misleading as in VIA "requests" are processes/workflows and that also suggests (to me) that action is optional, which it is not.


comment:
In one "step" there was a LOT of low-level functions at a VERY high level.  I recorded the script and was confused after watching this!  Too much information in one too-fast demo.


comment:
As we've discussed previously, there is not "her dashboard" that can be modified - every view can be modified in a unique manner which is a KEY feature of this application.  Also, the user CAN NOT "Move some rows..." - that is not a thing.  The user CAN rearrange their selected columns.


comment:
The terms "Dashboard" and "Table" are being interchanged repeatedly.  The dashboard is the home screen, and the specific item screens are referred to as "tables" because the tool provides customization via the "Table Options" link.  The balloons that say, "Drag the column..." are confusing because, along with the delay, seem to be telling the user to take the action yet this is only a demo.  There is a LOT of detail in a minimal time in this demo and was hard to get it all.


comment:
All of the instructions in the first part of this review seem to be directions of what you MUST do to view your queue...Sort this way, then click this, then click that, then choose this...these are OPTIONS for changing the user's view, NOT things that must be changed to get that information.  It seems most overwhelming, and seems to blend customization options with navigation

The terminology has again reverted to "Partial Rejections" instead of embracing "Line Item Vetoes" and calling out that a request with 50 line items can be approved, yet one item in those 50 can be rejected.  "Partial Rejection" is misleading as called out in prior discussions.


comment:
At the first part of this section, we see how to resort the few available items on the dashboard view, and then the instruction is to click the "approvals" link.  The prior instructions are negated by the latter - either we should show the Dashboard options and specify that this is an overview, or show how to access the full view of approvals.  As shown, it seems there are multiple clicks needed where there is really only one.


comment:
Again, "Dashboard" is misused

We had discussed some time ago that it would be better to call out, "You can change your view of x by doing y" rather than just saying "click this to change your view to that" because here there is no distinction between personal options and necessary navigation.


comment:
I'm confused about "Jane's Dashboard" and the "VIA dashboard" - again, and as discussed before, not the right terms and confusing


comment:
Out of order - competency comes before certification next steps.


comment:
update left nav so it doesn't have "-POCC" on this screen.


comment:
the left nav appears to be a bit screwy - I don't see this page listed?


comment:
We need a transition screen. Can you add one after this page, where coby says "With those six competencies in mind, review the cobas IT 1000 application to see where each competency can be found. Some are part of the the application's certification features, while others can be added using the comptencies feature. We will start with what is built-in as part of certification." Bring up the words Certification and Competency when each is referenced. THen have a continue button appear at the end of the audio.


comment:
Could we add the icons you created for Beth in the appropriate spots in the captivates?


comment:
At this point, the information has been very limited and no flat out "RED FLAGS" have been raised. I don't think the user can truly say who WON'T move forward, I think the better phrasing would be to say "which would be your top two choices"? Or some thing to let them pick who they would move forward with. Unless you give them a much clearer picture earlier on (with more info about each section they visualize) then I don't think they can really say that one is the worst choice yet.


comment:
Update pictures with whatever changes happen on opening screen. :)


comment:
Update Incorrect box for answer of "Can you give the CRA access to the system?"


comment:
Nancy - the scenario states that the site personnel DO NOT HAVE ACCESS, it is from the physician practice only and the research staff do not access. So, no the EMR SPI questions do not have to be answered.


comment:
There is active conversation to change the US process to have Lilly (or a TPO) submit safety mailings to the central ERB.  This material could potentially be outdated within a year.  Currently, I believe the Lilly Canada SAM submits safety mailings to the central ERB on behalf of sites.


comment:
Nancy, what do you think about updated the 3rd box to "Fully document any variables in the site's documentation processes that increase risk" (or something like that). Just wondering if we shouldn't establish more of that risk language at high level points.


comment:
Feedback box with all negative choices..."you didn't ask any probing questions before telling the site they weren't a good fit. Without understanding the situation better, you could inappropriately disqualify a site from the trial and by using the communication style shown here, make the site less inclined to work with Lilly in the future."


comment:
I would add the Transcelerate Biopharma Site Qualification & Training Initiative link here, as we have in other modules.


comment:
I suggest to include a button to show the SPI fields related to ERB


comment:
Once I starte the quizz I could not return to the audio


comment:
Can I include any recommendation related to local requirements?


comment:
I think the URL are in draft version:

-Process map- take me to the Clinical Development Operating System home page and TransCelerate Site Qualification and Training- take me to TransCelerate home page


comment:
all of the items in the list didn't get a check mark


comment:
Reference to the "Details of the submitted form" - this is technically correct, but the expectation was to call out that the user could see the exact data that was entered in the request so if there were any concerns or confusion, the original data was there to view.  Equally confusing is the repeated use of "The Table" when it is actually a view - we understand that the link for modification is called "Table Options" but as we discussed in our original meetings, the intent is to explain that these are views, and the "Table Options" link is just an oddly named option for modification.


comment:
A large amount of optional/helpful steps were combined with mandatory/standard steps here, and very quickly.  No clear explanation of which was which.
Seems odd that this started with a login.  I thought we already discussed where users would have to login vs. the assumption that they already were.


comment:
As raised in our last discussion, what does "Where the request came from" mean? It is a request; the approver should consider all details in their decision, but I don't know what "from" means and if it is the requestor, it is only one part of the decision-making process.


comment:
As we discussed our intention to change culture, we should call out that a rejection MUST include a specific, appropriate explanation.  That's not my area, but this is an opportunity.


comment:
Prior step - AGAIN - why is the user walked through the login for every step??


comment:
"in a timely manner" is mentioned here.  What was included to suggest that it happened that way?  Where is the suggestion or hint that it is appropriate (and what if it doesn't happen)?  I may have missed something, but it seems wrong.


comment:
Sorry, but "You got into VIA?"  That sounds sophomoric.  "...aren't sure where this request came from?"  I'm AGAIN unsure why "where" is important or even what it means!  Sorry if I'm wrong, but the appropriate reference to "workflow" here, while PERFECT, seems to be the first time for that reference so maybe users would be confused?


comment:
1- Why again do we have to show the login process, especially since each time it is inconsistent?  
2- This is a screen with popup that looks EXACTLY like prior ones, except that prior ones were telling me what I was about to SEE but now I'm supposed to DO.  VERY confusing.


comment:
The "Click to log in" part is odd to me - I had trouble figuring out both what I was supposed to click and also what I was supposed to learn by clicking that right thing.  Seemed more of a trick than a learning step.


comment:
"...to see the approvals" - This link is ONE way to get to the user's approvals.  MISO - is this okay or should we use the more generic screens to ensure understanding?  Both?


comment:
This is the first time there is a suggestion that an approval can be viewed without navigation. I find it unfair and somewhat of a "tease" that it is possible to navigate to another screen to view an approval with more detail.


comment:
Box is mis-aligned.  The right part of the triangle is going through the word "Any"


comment:
Not the word, but the dropdown arrow.  I would make it a tick wider.


comment:
Reply words that pop up look really off.


comment:
Add to the first bullet point - Close Print History and ask for a volunteer to display the Photometer Check on the system.


comment:
Delete the first bullet in the What's Next for Participants section.


comment:
On the screen image label the left column of numbers as previous day's readings and the right column as today's readings.


comment:
Change the 4th bullet under Demonstrate to "If connected to MODULAR PRE-ANALYTICS - place calibrators and controls onto the Rack Loader/Unloader and verify Clas Connection is enables on the Start screen."


comment:
Remove "Conditions" after Start. Do this anytime Start Conditions screen is mentioned. The name of the screen is Start not Start Conditions.


comment:
Add the following note to the Masking bullet under Explain: "Detailed information on Masking can be found in the Troubleshooting section."


comment:
Delete first bullet under What's Next for Participants.


comment:
Delete second bullet under What's Next for Participants. These first 2 bullets are not necessary since it is discussed in the activity section.


comment:
The images on this page are blurry. Can we fix?


comment:
Please add a note to the Resources section asking Cummins if they have anything to include here.


comment:
The responsibilities captivate ends suddenly. Is this the way it should be?


comment:
I don't think we need the continue the conversation box anymore. It's fine without it.


comment:
I got stuck in the Navigate screens for the US branch. (The captivate where the budgets option is shown. It just sits there and doesn't end)


comment:
Effect box in the caption of the captivate should be "Effective"


comment:
Do we have any other pictures of Amit? I feel like he's never looking at me anymore :(


comment:
I like the practice, but I think we need to give more direction when they need to click Enter. i think after you enter the first name, you need to click enter to move to the password screen, right?


comment:
I think this practice needs a little work (by that I mean a little more clarity of where to click, what to enter. I think it said to Enter Marta's first name when it should have been last name?) Also, we can't use contractions, so say "You have" vs. You've. Finally, this practice didn't move on for me after I was done.


comment:
also there is a "Click" that is misspelled in this activity.


comment:
I think you need to review this practice again. Unless it's a size issue, it didn't work for me and I got stuck.


comment:
I can't select practice using search from the drop down for the US option.


comment:
The print certificate didn't work for me.


comment:
Beth will provide updated text for this page.


comment:
The practice for the Non-US version needs work. Some text boxes aren't big enough. We say "click" when it should be clicks. Please go through this one again.


comment:
The non-us practice was very hard to see. I wasn't sure where to click. It also didn't end for me and complete to the next screen.


comment:
Assignments and click are spelled wrong in this practice. It also doesn't end. (Non us version)


comment:
Make sure they only have 2 wrong tries before they can move ahead. I don't want any user getting frustrated. Also please double check this activity by practicing it and see if you can get through it.


comment:
The correct feedback for the Requester doesn't seem correct.


comment:
Lowercase the "i" in Click the Log into VIA button to begin.


comment:
Change employee in the Direct Link directions to "user"


comment:
For the untimely approval, this should be from the manager's point of view. Change the last sentence to: What should the manager have done to avoid this?


comment:
Both the first two answers seem correct based on the question because technically immediately isn't wrong. I think the first one should change to: Immediately. Andrew should request access today to make sure his employee has access in a month.


comment:
Also, when the changes are made, then the schedule fullfillment answer becomes the correct one. :)


comment:
Last comment! I get stuck in this question and can't move forward.


comment:
(This all applies to the Right time for access andrew question). how many feedback rows can I have for one question. Sorry, Matt!


comment:
Replace main text with: Incomplete or inaccurate data can impact all of us. Incomplete or inaccurate data can affect Cummins as well as employee livelihood  such as vacation days, pay, and benefits. Good, complete data is essential to making sure Cummins runs smoothly. Reporting and financial forecasting will also be negatively impacted.


comment:
Replace main text with: Rose mentions that the forecasted numbers in the report look too high. She suggests taking a look at Marta Lopez, an employee who recently switched from full-time employment to part-time.

Amit and the Data Detective agree that this is a good place to start. They suspect something in Martas OneSource record is not being reported correctly.

The Data Detective and Amit decide to take a closer look at OneSource.


comment:
I also got stuck in the demo for the US branch.


comment:
After Amit talks, it says to click the detective to start the conversation, but the learner needs to click the detective one more time to continue the conversation. They can also click the Next button at this point. Can this only become available once they have viewed the whole conversation?


comment:
Some of the captions say things like Amit uncheck Applications. Change uncheck to unchecks where appropriate.


comment:
I got stuck in this demo in the Asia/Africa branch as well.


comment:
It should be "Amit selects Budgets" not Budget


comment:
Make the text boxes bigger for some of the captions - make sure the text isn't getting cut off


comment:
I couldn't read the text in the non-US demo. I also got stuck at the end - the demo didn't automatically end.


comment:
I couldn't see what I was clicking. Can you make it bigger?


comment:
Remove the second instance of the word "now" "Does your employee need access now to this in order to complete...."


comment:
For the customizing the view video, I can see Jane above the video play toolbar at the bottom.


comment:
Review the request, I can see Jane behind the video too (above the play bar)


comment:
For approve/reject i still hear the clicking of the keystrokes in the beginning. Also it ghosts clicks at the end for about 10 seconds. click click click.


comment:
In reject individual line items captivate, you still see some of the MISO screen at the top when the video ends (and most of the video fades away)


comment:
I replayed the reject individual items and once complete, i could only select back, the next button showed up, but it took a good 15 seconds of me typing this to appear!


comment:
Legal Disclaimer is incorrect. Please use CommEd provided update for this screen to be provided via email outside of this review.


comment:
Remove the second bullet listed. Replace with different objective. There is no PCR portion to this module anymore.


comment:
Can this video just autoplay when this screen loads? If not, we'd like to remove the textbox prompt and replace with a play button on center of screen.


comment:
Lets change "he" to she, since we used a female proxy.


comment:
Due to the part of the video at:26 seconds in, this video needs to be replaced with a different marketing video that is US specific. The info provided here is not applicable to US and violate compliance.


comment:
No need for prompt here. Continue button is sufficient.


comment:
Since the screen after this is an activity, this screen must change. Add a sentence: Do you know how to set an approver delegate? Click the computer to practice.


comment:
2.3 Replay (slide layer) - remove text prompt, the buttons show are sufficient.

In addition, the transcript button explanation only has audio - no visual so if you are hearing impaired you don't know what to do.


comment:
Sorry in my last edit where i changed the text before the practice screen, make sure I call it a delegate approver vs. approver delegate. Thanks!


comment:
Let's remove the resources tab, and the information about resources on this home screen.


comment:
Can you confirm the direct link flow? It may be because I've already viewed it and I'm trying to go back, but after I review the direct link short video and click next, it takes me to a practice page. I'm wondering if the next after I replay goes in a different path/order? This may just be me though!


comment:
4.1 - Move this slide with the 6800, 8800 and computer system to the end of the Welcome section. It isn't part of following a sample, it simply introduces the systems. 

Once moved, please also remove the sample tube for this screen. 

The computer system should be shifted to the left of the two systems so it doesn't appear to be linked to just the 6800.


comment:
Please take the 4.1 text2 slide layer and add here (which will now be the first page of the Follow the Sample section). 

Reword text box: Follow the sample as it is analyzed using the cobas 6800 system. Click the first module to get started - Sample Supply Module.


comment:
5posrollover slide: please reword:  "RD-5 or MPA" and then "each tray holds 15 racks for a total of 75 sample tubes per tray"


comment:
You can most likely ignore my comment about not seeing a screen before the reject individual line items practice. it was there when I first went through it, but when I watch the 28 second video again, and then click back, it takes me to a different area. Can you just test it to make sure the format/flow is correct?


comment:
In the sample supply module section (2 edits): 

Video Clip 1: Start video on the screen that says "sample supply module features..." but please remove the text and just show the video.

Post video text: Please reword to: "Samples tested with different assays and input volumes can be loaded together in primary or secondary tubes."


comment:
Reword text: "Samples are loaded with no batching or pre-sorting requirements."


comment:
Transfer supply module video-clip 3: please remove the text throughout this entire video


comment:
Pipette Tips rollover: please reword to: "There are two different pipette tips: one for sample transfers and another dedicated to final eluate transfer."


comment:
Remove the words in the videoclip1 of the transfer module.


comment:
The demo screen has gone blank but I can still hear lots of keystrokes and clicking.


comment:
At the end when it told me to click to close the window, I first clicked the red X at the top of the window instead of the close button, which is wrong. Is there any way to make it so that clicking either of these closes the window?


comment:
MGPs rollover: Please reword to: "MGPs (Magnetic Glass Particles) assist in nucleic acid purification as part of preparation for amplification and detection."


comment:
Remove words for all video clips in the Follow the Sample section.


comment:
At the end of the demo, most of the demo screen went white like it's supposed to, but there was a little strip at the top of the demo screen that remained.


comment:
Please reword text for Amplification Plate description to: "The amplification plate is a 96-well microwell plate that holds samples and controls."


comment:
for this text box: Please move paragraph 2 to paragraph 1. The Processing plate should be discussed before the AD plate. 

For processing plate rollover please reword to: "A processing plate is a deepwell plate used for preparing up to 48 samples and controls."


comment:
remove Amplification Plate rollover as it was already defined.


comment:
Reword: " One universal PCR profile is used for most launch menu assays."


comment:
Third bullet reword: "Experienced sample preparation in the..."

Also, remove: "It is impressive that" and start sentence "The cobas 6800..."


comment:
Reword: Remove first sentence. " Once you've completed the Recognize the Basics section, you will..."


comment:
Again, no need to label or know panel ID


comment:
Change "his" to her in the second sentence.


comment:
Also change "to figure out how this happened" to "figure out what happened...."


comment:
Menu is spelled wrong in this captivate, and also it should be and logs in. Or selects login. Use your best judgement.


comment:
Should be The Case of the Missing HR Audit Report


comment:
is there an extra space before the word "they"?


comment:
In the beginning of the Captivate, OneSource has an extra S.


comment:
I don't think this practice was fixed. It still says to search for Marta's last name, when the captivate wants you to enter the first name. click is still spelled wrong. Please review this activity again.


comment:
This captivate still needs work. There are click sounds taking place, and for the last text entry screen, the incorrect option is 1. covered, and 2, it won't let me advance unless I type all the words in the correct way, including case. Can you please fix?


comment:
At the end of this demo it flashes really quickly to the screen with the effective date box.


comment:
He searches and finds Marta, but then the demo ends really quickly without any final description. I barely had time to register that he had found her before it ended.


comment:
After clicking Amit, learners need to click on the Data Detective to continue the conversation. The text says click him to start the conversation.


comment:
In the captivate captions, there is one caption where assignment is not capitalized, but it is capitalized in every other caption


comment:
Captivate - He selects Effective Date box, not effective box.


comment:
Captivate - capitalize Assignment tab in every caption


comment:
Captivate - When he selects the effective date box for the second time, change the word "select" to "selects" in the caption


comment:
Any time it talks about "He changes the Date.." change Date to date


comment:
The worlds "highlights" and Calendar are spelled wrong in the non us version.


comment:
One of the boxes goes off the screen for this non us captivate.


comment:
for the non us version of the practice, it should be "and" press enter.


comment:
for the non us version, it should be "and" click enter. Also, when I try to enter the effective date, i'm not aware that it wants me to type it in. And after I do, nothing happens. Can you fix this please?


comment:
In the non us version the word "Click" is spelled wrong.


comment:
There is a caption at the end of this demo, but the demo ends so quickly that I didn't have time to read it (US branch)


comment:
I got stuck in the US demo. Once I entered her last name, it was still telling me to enter it, and there was nothing to select or click.


comment:
US - I'd go through this again. There were clicking and keystroke noises where there shouldn't be.


comment:
Non US - there is a caption at the end of the demo, but the demo ends too quickly for me to read it.


comment:
Non-US - The word calendar is spelled wrong


comment:
They got rid of the term manager approver. Is BAO or ITO Approver ok, or is just BAO or ITO better?


comment:
The order of the words in the manager question are confusing. Maybe change to "Does your employee need access to this now..."


comment:
the transition to this screen was a little clunky


comment:
in the first drag and drop to customize, the box they are supposed to drag is highlighted a lighter color than the rest. Can you do this with the box they are supposed to drag in the second drag and drop too? It makes it easier since the actual text is a little hard to read.


comment:
Maybe an extra space between "livelihood" and "such"


comment:
"The Case of the Financial Discrepancy" not "HR Audit Report"


comment:
Confusing transition between this slide and the next. Here and in the video, Amit is shown logging in to Cummins Connect (video: "Amit enters..."). However, the next slide has the Data Detective not remembering his password. Who is logging in and Navigating? If Amit, we just need to reword the next slide with the bumbling detective wondering what happens if he doesn't remember his OneSource password.


comment:
"The Case of the Financial Discrepancy" should be used in this slide and also in the header bar.


comment:
In the video: "Amit enters his WWID..." instead of "Amit enters ZZ123..."

Same for the password. "Amit enters his Network Password..."


comment:
In the video: Alvaro's name can be seen in the upper right corner. As well as his WWID in both the logging-in section and the Change Passwords section. Please update all instances to ZZ123.


comment:
This video is missing the section where the OneSource link in Cummins Connect is shown. It starts on the OneSource homepage without explaining how to get there.


comment:
Possible issue with video. Showed a loading screen several times.


comment:
User MB789 is shown in the upper right corner. Please change to ZZ123, or, at the very least, remove it.


comment:
Remove Let's and reword. No contractions in the course.


comment:
The video window background screen shows "Amit selects People by Assignment". This is a different section and should be changed.


comment:
"...notices the Search tool and gets excited - he can use Search..."


comment:
Rather than "good and complete data" use "accurate and complete data"


comment:
"He suspects he can find useful information in other screens, such as Person, Assignment, and Compensation."


comment:
"...which should be signaled by an FTE of less than 1"


comment:
"... case of the  of the Missing HR Audit Report!"

Remove extra "of the" and change to "...case of the Financial Discrepancy"


comment:
part-time full-time should be "part time" and "full time"


comment:
Many of the video background screens do not match the content that appears when the video is selected.


comment:
"Date tracking" should be "Date-Tracking"


comment:
date-track or any variation should be "Date-Track"


comment:
Fields and screens in OneSource should be capitalized.

Ex: Person screen, Address, Phone Number, etc.


comment:
Tweak the narration to make it clear that the "before QC..."/other rule location piece is an option, not a required step.  "If you need to write a rule earlier in the flow...."


comment:
"... and in this case, you can see it already contained some Rules."  (add the "in this case")


comment:
Can we make sure the cursor doesn't change before clicking?  It makes it a little obvious when the cursor indicates it's hovering over the answer.


comment:
I think our MW robot is missing its hands, which is extra unfortunate when next to a chopping block.


comment:
Request rules pertain to orders received from the LIS, or orders placed in Middleware.


comment:
There might be a state issue with this slide.  When I rewound to listen to that Request Rule audio, all the images layered on top of each other.


comment:
I think this location makes as much sense as anywhere.  Let's add a note that you should always be running live production in Compatibility/Yes mode.


comment:
"...if you meet certain criteria..." not "...if you meet a certain criteria..."


comment:
Can we put a slide before this (possibly just the stop sign one from the Rules Package) introducing if/then logic in English?


comment:
Err...nevermind that stop sign comment :-)


comment:
Rewinding caused some state issues (overlapping images) here too.


comment:
Instead of "I tweaked an existing rule based on..." use "I wrote a rule based on..." OR "I tweaked an existing rule to add...".  "Tweaked" suggests he was already using it, which should mean he'd already have the problem.


comment:
"You can't write a rule based on Patient Location" instead of "...tweak a rule based on Patient Location" for the same reason as the last slide.


comment:
"added a rule for a glucose test" not "added a rule to a glucose test"


comment:
I like the setup of this activity, but the background images jiggle a little between slides.  Please make sure they're even with each other.


comment:
I'm not sure what "then select the current directive configuration" means.  (Did I say that in a late night mania???)  "Then, select the configuration you will send the data to," should work.


comment:
Can we reduce that pause after "...and it slides out" without recapturing everything?


comment:
For the Specimen ID, make it clearer that you're just making up the Specimen ID.  "123" is just an example we're using here.


comment:
Enter "25." [on screen text in demo] should be Enter "25". [period outside the quotes]  I think the other modules' demos were left with my English commas punctuation placement, which is advantageous here, because it's more clear that the period shouldn't be typed.


comment:
The click (and box) for the Audit Trail tab aren't on the Audit Trail tab.  Please move them accordingly.


comment:
I don't know if testing on the rules themselves makes sense in the Rules Testing module.  It's more about seeing what good testing will catch (and how that looks).


comment:
Also, the answer text covers up the key part of the Audit Trail (the very bottom), where it shows what rules fired.  Seeing the bottom of the Audit Trail is key here.


comment:
"You can save the wet test data from the Audit Trail into a dry Test Case in the Rules environment"


comment:
I think before we talk about saving the data here, we have to explain a bit about what the Audit Trail is.  I don't want to assume people have taken the SEL module before this.  We can steal some pieces from that.


comment:
The bulleted example text doesn't make sense in this context, so remove it.  (On the QRG, if it mirrors the other examples, we can keep it.  That context makes sense of what it is.)


comment:
The asterisk doesn't refer to the text.  This be a note.


comment:
I'm mixed up as to which part of this is the example.  I think the part on the right is moreso in the vein of the previous example.


comment:
"Determines if the values for one test code aren't tested by the values used by another test code" should be "Ensure incorrect values for one test code aren't missed because the values used by another test code are correct"


comment:
Change the commas to "and"s or ampersands.


comment:
Put "testing" in the question, since it's a given.  (This should apply to the earlier instance too.)


comment:
As with a prior rule quiz, I think we're missing the angle here.  In this module, it's important to know how testing will catch the error in writing. (Or, given what a test showed in the Audit Trail, which way was the rule written.  Maybe that's the better angle.


comment:
Also (for future reference), the framing on the answers is a little weird here.  They should have "( {Result} " at the front, and leave the final ')' in the main text block.


comment:
Also, also, "only fires", not "fires". >= and <= will fire outside the range too.


comment:
The next page gave a Macromedia error, so I'm noting here: change "save or print" to just "print".  I see a lot of people not checking "to get a signature" because while technically possible, most people don't know how to digitally sign PDFs.


comment:
Please disregard previous comment "Daily User and Superuser Training Topics are switched"


comment:
Would like to add that Legacy only applies to systems that were upgraded from v8.10 and below.


comment:
Administration is checked on the main screen for Daily user but it is not available on this page for training.  Below are training topics for Daily users per the Roche_BenchMarkULTRA_onsiteAppMap_20151130 on basecamp 
Listed are from mapping spreadsheet as training topics for daily user under administration
Under 5.1 Protocols
Recognize the importance of protocols and the role they play in operating the VENTANA BenchMark ULTRA.

Under 5.2 Reporting
Create VENTANA BenchMark ULTRA reports.
Print and run consolidated run reports and other reports (e.g., maintenance, protocol usage, product usage, inventory, etc.).

Under 5.3 Labels
Explain SLS, ebar, and label design.

Under 5.4 Inventory Management
Use the inventory management system.


comment:
I explained to ms this would all be done in the operator notebook


comment:
can we make the triangle more evident? and maybe add a box around the section we cropped out to make it more obvious?


comment:
add a highlight to at least one of the other buttons.


comment:
Need to update the incorrect feedback to make it match the callouts now


comment:
same as the previous screen with this callout.


comment:
can we make sure only the grid button is highlighted? right now, it also highlights the reset.


comment:
Is there any way we can zoom in on the menus so they're easier to read? especially when I'm typing. It's really blurry when I'm entering the http://IT1000Server stuff.


comment:
What if we added a one sentence audio intro to each of these? So this one could say "Now's your chance to practice filtering. Let's see if you can find the POCC named Jane Doe."


comment:
For this one, the intro audio could be "Before you create your own desktop shortcut, practice what you saw earlier in the course."


comment:
correct feedback - add "and all tasks are complete," before the "the user can..."


comment:
also, can we highlight the navigation tree each time, so you see where you are in the system?


comment:
You can see a lot of the left hand text when the popups come on screen. Can these be configured better and maybe just cover the screen on the right?


comment:
1) Please replace "SNAP Helps Video" with "HRA's YouTube channel"
2) Please rearrange the list so the order goes:
Handbook for Custodial Parents
Handbook for Noncustodial Parents
Manage Your Child Support
OCSE 2014 Annual Report
HRA's YouTube channel
3) Please delete the extra lowercase e in the Annual Report link (the one between "OCSE" and "2014")
4) Please delete the lowercase e after "OCSE" in the link to our main page
5) Please lowercase "Social Security" so this reads, "social security number"


comment:
3rd slide:
1) Please replace "i.e., not payable to DSS" with:
that is, orders that are not payable to DSS

I know that's longer, but I think "i.e." is often not understood.
2) The bulleted text in points 1 and point 2 are not aligned with each other


comment:
1) Please spell out the MDO info, so it reads: "The Modify DSS Order program"

2) Please render "TXT-2-Work" in that waythat is, with the set of initial caps and the hyphens

3) Please rephrase the lead-in to the NCP web address so it reads:  "Applications for special programs and lots of other information for noncustodial parents can be found here:"


comment:
1) Please delete "Remember," so the sentence begins "Custodial and noncustodial parents" (we've begun a lot of sentences with "Remember" in this series)

2) Please give the full address for the Customer Service Walk-In Center (including spelling out "West" because a lot of people end up going to 151 Broadway) and put a space between "4th" and "Floor" so that first bullet in that section reads: 151 West Broadway, 4th Floor, New York, NY 10013

3) Could the items under Family Court be spread out over three columns? It's kind of strange to have the items in the first column (Bronx, Brooklyn) not aligned with the second (Manhattan, Queens, and Staten Island), and Im hoping this will fix that.

4) On the map, please make the underlying URL: http://www1.nyc.gov/site/hra/locations/ocse-locations.page
The existing shortened URL (which probably comes from me . . .) ends up doing strange things on different computers.


comment:
I didn't love the "you were wrong" statement that popped up with the correct answers after my choices. Like I said, nothing previously presented was a true Road Block, there were a couple issues here or there that could have been worked through and technically all the sites were described with a process to have access to patients. I think this would be better framed as "make your choices and see what happens" with dynamic options for each site, the next screens displaying information based on what the user choose. Then as a summary, they can see their issues at the sites they chose and get a "what-if" for the sites they didn't choose.


comment:
Make sure the pictures match the applicable sites, if changed in earlier pages. :)


comment:
There shouldn't be a registration symbol in "cobas IT 1000 application".

From the Naming and Trademark guidelines, "The cobas + alpha/beta trademarks are not registered worldwide.
This means, that we do not use ® after cobas + alpha/beta (e.g. cobas c, cobas e, cobas p, cobas ct, etc)."


comment:
If there are no examples, please remove the following screens that are placeholders for questions. The Activity Intro screen can be the last screen shown to trainees with the following updated text:

Now you are ready to put what you have learned into practice at your hospital.


comment:
Please use the text on this screen on the proposed ending screen:

Module 2: SeeItInAction | Section 7: TimeToTroubleshoot | Page 1: Activity Intro


comment:
Please update first bullet to read:

Check for operators with outstanding tasks


comment:
Please update header and text to be:

Check for outstanding tasks

. . . She should reach out and remind the user of the outstanding certification tasks.


comment:
Uploading #4 load slide image to base camp titled OnsiteGuide_SystemBasics_picture LOAD SLIDE


comment:
Per BLP request - here is updated question and answer for reinforcment.

Best practice is to Rinse the bulk carboys prior to making new bulk reagent a stain to prevent decontamination.   What should the carboys be rinsed with?

Answer - Deionized (DI) water


comment:
Managing Protocol section should be removed - it's for the superuser not the daily user - please keep question for daily user "Ask participants how a protocol will help with the efficiency of running a stain. Ask for other benefits protocol may have within the lab. Allow a few moments for discussion"


comment:
Update objective to reflect for daily user only:

Recognize the importance of protocols and the role they play in operating the VENTANA BenchMark ULTRA.

See Roch_BenchMarkULTRA_onsiteAppMap_20151130


comment:
Remove "Describe each feature and it's functionality n the Create/Edit Protocols menus - daily users will not need to know.


comment:
Checking on source document for MSM comment


comment:
Please update objectives for daily user

Should only be Use the inventory management system.
Per Roche_BenchMarkULTRA_onsiteAppMap_10251130


comment:
Please remove Create a Filter and Manage Aspects of Filter Capabilities (super user objectives)


comment:
Please add under Use the Inventory Management System
Explain purpose of Inventory management system
*To identify products to re-order, you can look up all products with a specified number of tests remaining
*To decide which products to use first, you can create a list of all products with the earliest expiration date at the top.

Explain How it Works
*Every product you use with the BenchMark ULTRA system must be recorded in inventory
*The record tells the system what is in the dispenser
*the system updates the record each time the product is used

Explain Inventory records include key information such as reagent name, lot number, expiration date, and amount of fluid in a dispenser

Explain how to use the Inventory Management system
* Register Ventana Bulk Reagent
* Show how to find product registered in Inventory List

Activity - have each participant practice registering a product and locating it in the inventory list


comment:
Please remove questions - super user topics.  Please update with new questions.

1. Where do I go to see list of products that have been registered?  Inventory List

2. Name the 4 pieces of information that can be found in the inventory records for each product recorded:  reagent name, lot number, expiration date, and amount of fluid in a dispenser.

3. What 2 items are needed for One-Touch Registration?  Wand (probe) and labeling with metal button


comment:
Where does it explain the different types of calibrations and what they stand for. Like "Calib now"

customers are always asking me to explain that to them.


comment:
Maybe we should put in a note to remind operators that preferences are sticky and apply to the log on in use at the time. and that you can reset to default if something gets messed up.


comment:
in the blue activity time maintenance is spelled wrong.


comment:
where it says materials needed is where the misspelling is.


comment:
should we mention that a reboot is the first step in any software issues??


comment:
Add the "Installing Calibrators" activity from spreadsheet after "Explain about installing calibrators" section.


comment:
The "Installing Calibrators" activity will replace the "Guide participants through a Calibration Installation Exercise" section.


comment:
Add the "Installing QC" activity from spreadsheet after "Explain about installing QC materials" section. This activity will replace the "Guide participants through a QC Installation Exercise" section.


comment:
Setup Options: first bullet is worded a little odd. 
Should read: 
Explain how users can specify certain functions, such as alarms, print preview, and some registration features, through Set Up Host.


comment:
Informal assessment: 
I have not used or spoke of the 'safe printing enabled' option to customers and do not feel it is used often in the field.


comment:
There should be a question about the red X, and how you can not complete, or save, a protocol until you have made a selection and the X is no longer there.


comment:
2. Should state that the signal is too light, because all of the choices are for increasing the signal strength. Maybe include Amplification could be another bullet.


comment:
Note section - cobas 8000 analyzer should be cobas 8000 modular analyzer series


comment:
In section below activity that begins "Point out the core...". Change cobas 8000 analyzer to cobas 8000 modular analyzer series.


comment:
Add the registered trademark after cobas to cobas link.


comment:
Work Flow is noted on this page as Work Flow and Workflow. Please change all instances of Workflow to Work Flow to match the software.


comment:
Bold cobas e in the sentence "Stress that the cobas e 602 module reagents must be at room temperature for 45 minutes before loading."


comment:
Add the word module after cobas c 702 in the sentence "Demonstrate Reagent Registration on the cobas c 701 and cobas c 702 and explain::". Also remove double colon at the end of the same sentence.


comment:
Please add the word modules instead of module for my previous comment.


comment:
The report is large compared to the content on the rest of the page. This occurs for other screen shots throughout the Facilitator's Guide. Could the screen shots be proportioned to appear better visually on the screen?


comment:
Move "Demonstrate how to print Calibrator and QC Load Lists and about what you can find on this list" above the report.


comment:
Answer to question 1 could be reworded to be clearer. Suggestion - You can perform the daily pipe anytime within a 24-hour period. While the pipe is running you can prepare and load calibrators and controls to increase efficiency.


comment:
Suggest to change following sentence in # 1 from "What should you refer to to prepare cals and controls?" to "What should you refererence to prepare cals and controls?"


comment:
In the following sentence "If connected to MODULAR PRE-ANALYTICS - place calibrators and controls onto the Rack Loader/Unloader and verify Clas Connection is enables on the Start screen." MODULAR should be bold and PRE-ANALYTICS should be italicized. Add word system after PRE-ANALYTICS. Change word enables to enabled.


comment:
Add "- If you dont, you will have purple alarms throughout the day as reagent volumes decrease. You will also have calibrations being recommended because of the look-ahead calibration function." after "Why you do this".


comment:
Change "Serve" to "Serves" in the first bullet in the Explain section.


comment:
Change cobas e-Library (2 instances) to lower case l in library. Add registered trademark to the first instance.


comment:
Change cobas 8000 analyzer to cobas 8000 modular analyzer series.


comment:
The "l" in library should be lower case.


comment:
Can we speed up the last part of this captivate? It's very slow between clicks.


comment:
The red arrow needs to disappear before the instrument or at the same time. It stays on for a second longer than the instrument after it disappears.


comment:
The incorrect feedback needs to be clearer for select all that can apply. I had to guess many times :)


comment:
Can you add rollover states for the icons?


comment:
What do you want me to do after typing in 6? Enter, or ok?


comment:
Do we have a meter without a white background? I like the animation!


comment:
There are no directions on screen so I'm not sure what I'm supposed to do.


comment:
Sorry, the instructions are there....for only a quick second though.


comment:
Extra space after where and before you in the Up next sentence.


comment:
The bar at the bottom is too low. The logo is cutting off.


comment:
Question for group: Do we want to use Administrators or Point of Care Coordinators?

I don't know if POCCs think of themselves as administrators, seems too close to IT System Administrators


comment:
Question for the group:

Do we want to use the term Administrators or Point of Care Coordinators?

Administrators seems too close to IT System Administrators


comment:
Update text/sound for:

Let's take a look at an example of how certification might work.

to:

"Let's take a look at an example of how certification might work based on an example configuration in IT 1000."


comment:
Recommend either increasing size of green monitor or using smaller text so all three competencies can be seen at the same time. Animation is too busy with all the flashing check marks and text changes on monitor.


comment:
Add comma before ",and we are in the Pending stage right now."


comment:
Update first response to be:

As a fully certified, new user, the Interim stage allows David to keep learning and experienced users to continue to observe him.


comment:
Update third response to be:

The Interim stage allows David to be observed at all times and verified that he is ready to run all tests.


comment:
Edit feedback after choosing second, incorrect response to be:

"That is not quite right. David cannot choose his re-certification date. He is able to do certain tasks on the instrument. What are they?"


comment:
Remove first paragraph "Now you have been refreshed on the  . . ."

with

"There are additional details to keep in mind during the different certification stages.

Click on each Stage to learn more."


comment:
Replace downward pointing diagram with updated diagram pointing to the right. BLP created a new diagram based on previous course feedback


comment:
Update Pending details > Note to read:

"* Note: Dates are for example purposes only. Actual experience will depend on customer configuration in cobas IT 1000"


comment:
Update Certified example text to be:

"Following our example, Connie is Fully Certified until November 1st since the  period is one year. The Observation Time Frame is 60 days. Therefore, Connie can start her tasks on September 1 and must complete all re-certification tasks before November 1.


comment:
What we keep referring to as "Observation Time Frame" is actually the "Observation Time (Days)" configurable field on the Pending, Interim, and Certified" tabs in cobas IT 1000. For the team to consider and decide: Should we simply use "Observation Time (Days)" rather than "Observation Time Frame" or mention the field name in the details text boxes. Customers will get goose eggs search for "Observation Time Frame" in the manual


comment:
let's change the last line of audio to say "We will take a look at specific instruments later in the device specific courses. The rest of the course focuses on the basics, common across all instruments."


comment:
glucose popup - change first sentence to say "If your instrument includes glucose tests, you can adjust how results appear in this section."


comment:
this screen shot is hugely blurry. The Instrument images in the POCC are much clearer. How can we get a clearer image?


comment:
Change statement "Since we know more about the instruments screen, now I can demonstrate how to configure a new instrument."


comment:
Device specific training, not driver. I think it's the 3rd or 4th screen.


comment:
The last two screens are in teh wrong order. You show Patient results before the QC results in the clicks - reorder either the images or the audio/text. (whichever is easiest for you!)


comment:
continue button appears at start of the captivate.


comment:
The vial is a vial of test strips for running BG tests. Update the image please.


comment:
I think we need more of a transition to start. How about "Once instruments are assigned a location, they are ready for use. But much like when your car..." Just have the robot on screen, then have the car "drive on" from the right.


comment:
Let's come up with a better title for this screen please.


comment:
the correct response also needs work - go back to the animation and draw out how comments help users.


comment:
3:30 mark: In the text, please add a comma after "father" so the text reads: "David's father, Marco"


comment:
She gets into the stuff in the yellow note after Qualify for SAVE starts. Let's have this say "Welcome to Operation: REVEAL! 

It looks like you have the appropriate clearance, so click open case files when you're ready to get started."


comment:
If they click both links, can we have them go straight to the next section when they click "Continue to Learn about The competition" instead of getting the warning screen? At least if they've attempted to go to both external links we should let them move on without too much guilt.


comment:
This is still set up the way we had it at DP. The pass screen takes you to the fail screen no matter what. We should have pass take us straight to the next part of the course.


comment:
this screen is very busy. will there be automation to bring these navigation bars with comments in individually?


comment:
Instruction #4 of Prepare and load cals and controls.
...'the' process the racks should be 'and" process the racks.


comment:
Verifying the report instruction #2. "used" should be "use" to determine if the report is acceptable.


comment:
The grey ISE box has Acceptable QC in there twice.

Explain about installing calibrators - 1st sentance - last word should be 'updating'.


comment:
Change the question to say "How long can the user be in the Interim stage?" and then update directions to say "Select all of the highlighted areas you would review and click Submit." Since it's a select all now.


comment:
this was supposed to allow them to select both valid and the expiration date... see the initial alpha edits list.


comment:
this screen is out of order in the left nav - please move it to the right spot after the questions.


comment:
Change this to say "Up next is the Competency course to discover how they connect to certifications."


comment:
update the call in info with what I sent to Nicole this week. Be sure to update resources too.


comment:
For incorrect "Try Again" I would reset the question so that the incorrect answer isn't selected when you return to the question.


comment:
Move the pop up box up a bit so that you don't see the gray box behind it.


comment:
Can you add a state change to the popup so they know which one they have already viewed?


comment:
I meant to say "Pop up graphic" when I talked about the state change. Sorry!


comment:
Remove the words "Let us" and just say...Take a look....


comment:
Remove the contraction "you're" from the captivate text screen. (you are)


comment:
I would give more feedback after the "Correct" text.


comment:
Remove the incorrect answer when they try again.


comment:
on all of these transition screens, the continue buttons are in the wrong font or something. TI is too close.


comment:
could we show a meter screen with the four comments? If we brought on the instrument, you could just have four lines on the screen, with a down arrow, and a scroll bar visible.


comment:
Instead of "where in teh hospital this comment will appear." say "Which location this comment may appear."


comment:
Again, missing that transition "Comments help users document what is happening with the instrument. One common task is maintenance." then go into the car stuff.


comment:
ummm - do we actually show them how to filter? if not, we need to reverse the order of this to explain what they typically see, then just say they can change it to all to see everything.


comment:
Can we make the layout of these match the Jill questions in the Certification Next Steps course?


comment:
not "they" in first answer choice - he. or she. but singular.


comment:
I know what we can do! look at page 93 of the POCC guide - see all the different status icons? what we we make the second question this "Jill sees the following instrument status. What caused the issue?" (for this question, show the red arrow) and then write feedback to it.


comment:
Change the question a bit "I am Jill, an administrator. I logged into the cobas IT 1000 application because one of my operators is concerned about her instrument. What should I do first?"


comment:
Tweak the question "I heard from a user that he is locked out. What might cause a lock out?" Make answer choices match the three lockout status on page 93 of POCC and add one distractor. Make select all.


comment:
Show all three lockout icons (page 93) on this screen and have the learner select the one that shows the instrument is locked out for maintenance.


comment:
change question to "A user is currently offline. What icon appears in the application?" Make answer options the red empty circle and the green dot (red is right).


comment:
change this question to "What might have caused this issue?" and use the previous answer options. The right answer should stay the same re: power outage.


comment:
These should be green circles to match other courses. Tell Matt the icons are for the practice activities.


comment:
let's use the illustrations here. Rather than an actual meter. That's a helpful little start!


comment:
need to add the "click enter" directions to the stuff where you're typing.


comment:
same issue with adding "enter" directions the typing ones


comment:
I got weird spinning things when I tried to assign the lab.


comment:
you tell me to save - but not how. Should be "Click Ok to save."


comment:
4:37 mark: in the text, lowercase "Social Security" so this reads, "social security number"


comment:
2:19 mark: In the text, lowercase "Social Security" so this reads, "social security number"


comment:
2:21 mark: Please add a comma after "Affidavit of Net Worth" so it reads, "Affidavit of Net Worth, which is . . ."


comment:
2:36 mark: In the text, lowercase "Social Security" so this reads, "social security number"


comment:
2:08 mark: The narrator skips the "the" when saying "the Department of Social Services"; it should be added back in


comment:
3:19 mark: "Regardless if their" should be "Regardless of whether their"; the printed text and the narration should reflect that


comment:
Theres a submenu for the Additional Resources section thats only visible when you click on the lower band of menus (the one in blue at the bottom as opposed to the main rectangular ones with images). The submenu doesnt workthat is, you click on the individual menu items and they dont take you anywhere. This submenu also isnt visible when you click on the rectangular menu for Additional Resources


comment:
There are 2 different sets of blue directions laying on top of each other


comment:
2 spaces after first and second sentences


comment:
Can we make these circles instead of squares?


comment:
Are we going to eventually have these be actual icons? If not, I don't feel like the directions should refer to icons because they are just squares (or will be just circles).


comment:
This image feels very one dimensional and kinda boring to me... how about this one instead? http://www.istockphoto.com/photo/airport-control-tower-passenger-airplane-gm157738352-21188020?st=6eb9146


comment:
Move image down one pixel so it is flush against the patterned bar at bottom


comment:
Same comments on this screen about "icon" and changing to circles


comment:
popup - either have the bottom be BEHIND the patterned bar, or move it up so there's maybe 10-20 pixels between popup and patterned bar. Right now, it slightly overlaps pattern with its drop shadow


comment:
Can we replace "Socio-Emotional Development" to "Social and Emotional Development"?


comment:
I think we need a few practice scenarios. I know they're not in the outline. :(

Could we do something like we did in IT 1000? "You want to do X with the programmer. Click the tab that would take you to the correct screen." and have them click the button. Give simple correct/incorrect feedback.


comment:
feedback 7/21/16  Check that the bulk bottle for damage and proper connection, and confirm that the bulk reagent bottle is not empty.    remove that -Check  the bulk bottle for damage and proper connection, and confirm that the bulk reagent bottle is not empty.


comment:
I like just plain "Quality" as the heading, but I would change the text from "Quality Representative" to "MQO Representative"


comment:
Per D.Gates
Delete "within Bacteriology"


comment:
Per Legal/regulatory review:
Change inaccuracy issues to something that is more obviously wrong.


comment:
Could we have the music play through these intro slides, up until the video starts? I'm open to suggestions if you think it's too much, but I think this is the best place to hear the whole theme song and get into the mood. Let me know if this is a pain!


comment:
Change the third sentence to say, "You'll also be playing a game called REVEAL Guru later."


comment:
Add another sentence after the second one that says, "See if you can identify which competitor is speaking."


comment:
We may need to re-do the very first female audio track. Danaher is pronounced "Dan-ah-her" and kaizen is pronounced "ky-zan." My bad for not including pronunciations. Sorry!


comment:
Might have to get rid of Christopher Walken too. I couldn't understand what he was saying.


comment:
I'm not sure I'm crazy about Mr. Burns either. I need a third party to weigh in on the voices. Laura, time for a PM decision. You won't hurt my feelings if we get rid of Mr. Burns. What do you think?


comment:
Change the text to, "We also have a Hologic Panther System. Can you take a look?" Gotten our hands on it could imply something nefarious.


comment:
The debrief questions should actually not be coming from the phones. If they come from anyone, it could be agent Sharp. Otherwise, it could just be a straight question in the white box (instead of "How would you answer this question if you worked for Hologic?") We need to delete that statement anyway. They should be thinking about the debrief as a Roche rep. Applies to Beckman debrief too.


comment:
Change Hologic to Beckman in the white text box.


comment:
Feedback is wrong on Beckman question 3. I think that's from another question.


comment:
Put the word "to" before the 3.24% drop spot.


comment:
change to just say "Welcome" on Main Menu. i know she had extra stuff but this is the standard


comment:
everywhere in the course, "cobas IT" needs to be bold in every instance.


comment:
in all instances of instructional text (i.e. "Click Continue"), the button and the action word needs to be bolded. 

if you think it IS bold on your end, it's because clicking "bold" doesn't actually do it. you have to highlight the text and change the font to Imago Pro Medium or else it shows up the same.


comment:
gotta make install to go-live popup not cover the map. reduce font size if you have to or extend the bubble vertically.


comment:
for all of the rollovers, keep the body text the same distance from the end of the header text as what you have for certification next steps. use that one as an example. some of the popups have the body text way far away from the header for no reason.


comment:
hide continue button until on media complete.


comment:
I would like to add a link to REVEAL Guru here if we can. If that doesn't work, we can add it to the final menu screen. I believe the client may be adding one more document that we need to put on this page, so we will definitely need room for one more item here. I'll let you know when they provide that.


comment:
Please do a mass find/replace to make sure VERIS is in all CAPS.


comment:
Let's add a note to Roche here - Note: This shows functionality. We need a system status screen shot for development.


comment:
Since we have no real transition screens between these conversations, let's add some descriptions of the second and third convo. Make "In the first scenario..." a separate paragraph and add the following: "Then you'll speak to a customer in their lab, and, finally, meet with a customer at a competitor presentation."


comment:
Should be a question mark at the end of the question


comment:
In image, row 2 - the "n" should be "in"


comment:
I didn't check on the other images; this one says I can click to enlarge, but that's not true. If that was not intended, let's delete that instructional text.


comment:
Add a note to Roche: "For review purposes, the first answer option is correct for each question. Answers will be randomized for the beta release."   ...Unless that's not true, and I'm just an idiot.


comment:
Disregard Ryan's edit. Delete this screen.


comment:
On opening course map screen: Add audio icon and small text: "This course contains audio. Please turn on your speakers and adjust your volume." I trust your judgement on where this should go.


comment:
The dossier should probably be clickable here.


comment:
Assay-specific reagent loading popup: Line 3, hyphenate on-board.


comment:
In the feedback, let's change the button to "Debrief" - I think "Talk to Agent Edge" is misleading.


comment:
Let's change the feedback button to "Debrief" again here.


comment:
Let's have the text come onscreen after he finishes the little intro.


comment:
Wasn't obvious at first to click the circle with 1 on it.


comment:
I think we should hide this screen from the menu


comment:
My "I think we should hide this screen from the menu" comment is referring to the graphics screen.


comment:
Course name @ top left - should say EIM Fundamentals


comment:
The UP state of menu buttons 2 and 3 are incorrect - they currently say see it in action and you try it.


comment:
In descriptions of mods 1 and 2, there's a comma before the and, but not one for mod 3. Needs to be consistent - to me, we don't need it in mods 1 and 2 because we're only saying 2 things, not a list of 3 or more


comment:
I think we need our blonde girl here from previous screens, especially since she'll appear in some other courses.


comment:
We need to also specify that you can click the audio icon when you see it to view a transcript


comment:
Transcript - Edwin: 2 spaces after first sentence


comment:
Based on ppt, there's an animation that should come before this screen


comment:
CAISO Style: Roles are not capitalized. So - Market operator, Balancing authority, EIM entity, EIM scheduling coordinator, Non-participating resource, Participating resource scheduling coordinator


comment:
let's put a yellow note: "Note to CAISO: The terms will not be showing in the light green boxes. We've included here for testing purposes."


comment:
when you make these green icons, check the placement of the continue button with the other courses.


comment:
can we add a sentence that explains why configurations and locations matter???


comment:
right square popup - two spaces before last sentence


comment:
NICE TO HAVE: If we have time today, I think we could do a little to spiff up this screen, I can walk you through on a screenshare/call


comment:
4th item you drag in doesn't appear on monitor, only 3 do (happens with doing it in multiple different orders)


comment:
correct feedback - add a comma after outage


comment:
Per D.Gates:
Molecular Microbiology
Better definition needed.


comment:
Change BlueWorks Live to Blueworks Live
Change IRBs/IECs to ERBs


comment:
Microscope: Delete hard return after first sentence.


comment:
Change Quality Representative to MQO Representative


comment:
I agree with not listing procedures here, this process crosses over new and old procedures right now and that won't be fixed until July. To keep this training most current, I like just referencing Blueworks Live and then they can find the procedures from there.


comment:
Change to: Do you mind asking this lab assistant some questions? 
Delete: I'll listen from behind the lab bench.


comment:
Mention of access to references should appear earlier in training


comment:
Per legal/regulatory review
Suggest to have this be a definition of phenotypic traits and not a question.


comment:
"Hey, are you new here?" in the wrong response pop up seems rude. Soften this...


comment:
"How long did you say you've worked here?"... Soften.


comment:
I really love the graphic of the rocket ship here moving along the path!


comment:
Shouldn't we spell out three in this context?


comment:
it is a little confusing to have the red arrow but say that they need to push the red button on the last screen


comment:
sometimes the gauge at the bottom is grey and sometimes its in color. Want clarity on when and why? Also not sure that I like the gauge goes away before it comes back when its level gets increased.


comment:
In screen before course map and the screen headers thereafter, module 4 should be Use Your Clues


comment:
Remove "Number the pictures to place them in the correct order"   we will only do a matching exercise with picture and description


comment:
In step 6, the text box needs to be bigger. The last word in the paragraph is on the bottom line of the text box.


comment:
Table needs to be fixed.  Text outside of cells. (Racks)


comment:
Title for the module should not wrap.  Move "module" up to same line as "Follow the Sample: cobas c 501"


comment:
The USMs should be labeled USM1, USM2, and USM3 starting in the lower right and going clockwise.


comment:
Please add list after the word complete
Facilitator Note: Tap here for a complete of safety hazards.


comment:
CHANGE Ask learners to fill in the blank as you review the following safety precautions:   to 

Ask learners to fill in the blank in the Operator Notebook as you review the following safety precautions:


comment:
Ignore my previous feedback.  Font fixed this.


comment:
I think we should remove the "information" bubbles when the instructions for this activity appear. Since learners can't get information if they click on them after the activity starts, I don't want them to think they are broken.


comment:
Very good explanation of how to use the tool.


comment:
please add / please see operator notebook page X


comment:
It says to read the issue on the right (But issue is in the left column).
The first issue says a TSH reagent packs. (It should be pack)


comment:
Case study 8 asks why it's an unusual sample.  I am not clear on the answer (it's a patient sample)


comment:
Activities are very good.  I like the 'jump to' tab option.


comment:
Keys at top are nice and easy to access!


comment:
Once they select whether IT or POCC, why would the option for Welcome show again? Perhaps it should be grayed out as it goes in a loop if someone chooses that option again.


comment:
The audio can't start over when you open and close the legal disclaimer.


comment:
The "cobas" in the first bullet looks like it is a slightly larger font size than in the other two bullets


comment:
Add refer to page X in operator notebook


comment:
change "first, I'd like to know" to "First, I want to know"


comment:
Swap out the scripted instructions for the design proof text


comment:
we can delete the R ball in the IT button.


comment:
The play symbol didn't go away after I clicked it


comment:
When I click Install to Go Live, I get the After Go Live popup.


comment:
I was able to click the progress bar at the bottom to fast forward the video. Do we want them to be able to do that?


comment:
I got stuck here after clicking the play button and no continue button appeared.


comment:
FF is ok - giant play button not so much.


comment:
change title to "What can IT 1000 do for you?"


comment:
Second sentence - change to single- and multi-sites since that's how it was written in the first sentence


comment:
Also change to Single-Site on the graphic


comment:
I think we may need some music here. Can you add whatever you put behind the Day in the Life here too? Or double-check the file to make sure it's just not playing for some reason.


comment:
Add periods to the bullets for the multi-site pop up


comment:
not clear to me what are the software sections and what are the desciptions?


comment:
I am stuck on this screen. For some reason no action when clicking on the reports button. Will continue to try different things


comment:
If I start to drag one but let go of it, it turns red


comment:
system operators (no capitalization unless S is at the beginning of sentence)


comment:
No right arrow appears after correct feedback


comment:
There was a BETA edit to BSAP on the screen similar to this... they'd like all 3 thought bubbles to quickly cascade on so that you're not distracted when reading #1 as #2 and 3 come on


comment:
Anyway we can arrange these little computers to be a row of 3 and a row of 2, perhaps making them slightly smaller? The layout with one alone in the middle is distracting to the eye, and the 2 bottom mouses on the computers are going into the patterned bar at bottom


comment:
Adjust capitalization - Economic bids, Demand forecast


comment:
Why are there 2 computers for economic bids?


comment:
Change directions to click next after all 5 have been rolled over


comment:
Are we using the same graphic here that appeared 2 screens ago? Looks like same placeholder. Does it apply in both places? Seems a little odd. If this is the right thing for this screen, again, please note that it is placeholder for now


comment:
cobas IT 1000 application shouldn't have the R-ball in it, per Roche trademark standards.


comment:
LOVE, LOVE, LOVE! Great job BLP team and Cameron and Kaitlin to take this idea, craft a vision and make it a reality!


comment:
You say 5 roles, but there are only 5 listed.


comment:
Is this the best way to display this? It looks odd off to the side. Also the Icon doesn't link to anything.


comment:
Missing period after first popup on this page for Determining Budgeting organization.


comment:
Do you think we can work on the menu drop down? Instead of calling them steps, can we label them with what the steps are in case someone wants to revisit that section?


comment:
Should we say study participants instead of patient schedules?


comment:
Ignore my previous comment about displaying. I can read it all this way :)


comment:
I think you want to capitalize the words in the purple box (Creating....)


comment:
We will remove the icons and the screenshots from this course. They will be placed in a final course when the forms are finalized.


comment:
second paragraph - Remodulin needs (treprostinil) Injection after it


comment:
paragraph 1 - same edit, Remodulin needs (treprostinil) Injection after it.


comment:
tool kit - can you highlight the two tabs they can click on the image in the popup?


comment:
update pump - remove second bullet. Instead put "(save settings)" after update pump in bullet 1


comment:
correct feedback - move "the" down to second line so pump isn't by itself.


comment:
to the video - need to add audio "When the Update Pump dialog box appears, position the programming head over the pump. Select the OK button. When Telemetry Complete displays, select the OK button to complete the update and close the screen." to the end of the transcript.


comment:
remove ", whether it is..." in the onscreen text.


comment:
I heard a stray piece of audio while transitioning between the first and second demos


comment:
I could see us needing some rollovers for terms like OTS, Linearity, etc. If there's a glossary we can pull from, let's put that in for alpha. If not, I'll make it a note for discussion with Roche.


comment:
document the training doesn't open a popup for Documentation. It replays the complete the training popup.


comment:
Entering multiple student names and having multiple certificates come up worked well.  I did not have a wireless printer to test and see what the printed versions would look like.


comment:
Beth - need more clarity on "See What is required" and "QC and OTS only cards"


comment:
Same issue - Install to Go Live pulls up Go Live popup.


comment:
At first only the icons appeared, and the titles of the courses appeared after a few seconds (IT)


comment:
add "s" to device specifics please. (Also need to update IT version.


comment:
Can we update the video to say something like "Do all that and more with cobas IT 1000!"
it seems to end very abruptly, possibly because it plays in a loop on their website.


comment:
bullets in multi-site - can we indent a little?


comment:
can graphics go grey when you've clicked them to show completion? (Sorry, Matt, I really liked the different states in the design proof you did. :) )


comment:
Continue - weird on some screens with the T-I-N overlapping.


comment:
Let's remove the "the" from the last two items in the graphic. That should make it a little cleaner.


comment:
View history - should be View training history


comment:
Limits on function - change to "Limits operator function during interim phase"


comment:
"see what is required - see what training is required


comment:
New driver training - "Includes training records"


comment:
audit protection - "Offers audit protection"


comment:
Left nav - this shows it's a POCC page instead of IT in the menu.


comment:
change Ask statement to: Ask participants to identify and describe the function of these additional components.


comment:
Change the point out statement to:Point out the buttons on the Module Overview area of the System Overview screen and describe what they do and the colors they will display.


comment:
To help address the concern lori mentioned by FASs during NASM, change Describe statement to:Describe the general purpose of each Work Flow Guide button.  More detail will be provided for each button as daily checklist tasks using the buttons are trained.


comment:
The extra detail the customer and FAS need for this section is provided in the activity resources.


comment:
Change informal assessment question 3 to: What does it mean if the Calib. and QC Select button turns yellow? Answer is the same- Calibrations are needed


comment:
Keep Prime Reagents in the objectives, even if not in the checklist.  It is still part of Reagent Management.  Will add info to Prime Reagents section to make it clear its not necessary when performing the Daily pipe and when it is necessary.


comment:
Prime Reagents section first bullet, change to: The Reagent Prime for ISE reagents is used when replacing ISE reagents outside of the Daily Checklist.  Add an addl bullet: If performing the Daily Checklist, the Reagent Prime for ISEs is included in the Daily Pipe. Replace the what can be primed bullet with: Reagent Prime may be performed on e602 system reagents,but is not required as part of routine operation.


comment:
In what's next for Participants, change order of tasks to match the order of these tasks in the simulator task list document


comment:
Change answer to question 2: Yesterday's reading is on the left side of the report and today's is on the right.


comment:
Add the following  info after Clas Connection in Explain section.  (displayed when analyze is connected to Modular Pre-Analytics or cobas 8100)  use proper branding for both products mentioned.


comment:
Like the Print Topic feature for ease-of-use and to aid during training as reference.


comment:
The information about LDAP is in the cobas IT 1000 application User Manual for v2.04 pages 65 and following. Could perhaps talk about where the settings are and what happens if it is enabled or not enabled.


comment:
Having the What's Next for Participants section is a good aid for continued training recommended to reinforce and expand knowledge.


comment:
We probably need to show where they will need to go in the software to enable LDAP - pg 65 of the User Manual shows all the locations in System >General Settings.


comment:
Also worth mentioning that if LDAP is enabled the "Reset Password" function is disabled under User Management. This should also be mentioned in the POCC training as we do get calls from POCCs asking why they cannot reset it.


comment:
Add an additional resource to source new bulletins for updated setpoints ie RDU


comment:
Like the Fill-in Blank field for an exercise during training


comment:
Explain about using QC materials training section: see typos and correct for word 'install'


comment:
When Roche releases bulletin, reference elibrary or RDU. Add RDU throughout document.


comment:
Correct typo/spelling for word 'separate'


comment:
Not sure I understand why the questions about the different phases and what they can and cannot do comes before they are actually told what the phases involve.


comment:
At this point if they are new to the software they may not even know what the interim stage is. Shouldn't these come after the explanation of phases?


comment:
Reassigned Calibrator values, can use additional resource in RDU.


comment:
IN Explain section, change when you should do this statement to: When you should do this in the Daily Checklist  after requested calibrators and controls are loaded and the recommended calibrations are performed and before recalibrating a test that has failed calibration.


comment:
Question 2 answer:Deselect Preventive Action once requested calibrators and controls are loaded and the recommended calibrations are performed and before a test with a failed calibration is recalibrated.


comment:
Question 2 answer- use this version:Deselect Preventive Action once requested calibrators and controls are loaded and the recommended calibrations are performed and before recalibrating any test that failed calibration.


comment:
Question 5 answers: Take external media with the backed up TraceDoc and put it in a separate computer. Locate the TraceDoc viewer folder and open it. (Add a 3rd bullet) Within the TraceDoc viewer folder click on the magnifying glass icon.


comment:
Question6: How do you know if you have any TraceDoc Warnings or Errors?  rest the same


comment:
Demonstrate how to check for TraceDoc warnings or errors in Data Manager Information window and explain


comment:
under Module masking, why you mask modules, change thrid bullet to:To load reagent on a cobas c 701 module,  cobas e 602 module or ISE module during operation


comment:
LDAP is used to Authenticate users in cobas IT 1000 via their active directory service instead of the internal cobas IT 1000 password. It is important to note that LDAP authentication is not supported on the instruments. If users need to log in with username and password on the instruments, the cobas IT 1000 internal password also must be maintained.


comment:
When utilizing ADT to have patients on patient list of an instrument, it is important that the patient is admitted to an HIS location and that the HIS location is mapped to the same location as the instrument that the testing will be done on.


comment:
recommend changing text to read the green icons since the brown ones aren't clickable


comment:
Without the context of the actual it 1000 system, this list of screens is meaningless


comment:
This block of text is too long. if nothing else, chunk it up on the screen. You can also condense. For example - combine the last two sentences into - It won't stick if you put it in the wrong place.


comment:
I am not sure what the Reports button is for


comment:
can't get past this screen- can't review the rest of the course.


comment:
Experience shows that customers need to batch when they enter daily routine in order to manage full plates and save consumables.


comment:
please use consistent data for European customers no lab is runing 376 results per day!!!!!


comment:
Abbott m2000 can run HIV and HCV together


comment:
why Abbott ? we focus on Hologic and Beckman in the workshop


comment:
2,4,5 is the right answer but not in the selection ?


comment:
When you click into one of the "Monthly Update" pages, such as January, the right nav disappears...I find this is the way I'm navigating the site the most...The nav with "2016 Holidays", "Company Directory", etc.


comment:
for all video screens - make the page IDs the same as the ID you used for the main screen. Right now, they still call to the programming course feedback.


comment:
next button needs to be active if you click back


comment:
wrong timeline at the top - needs grey version


comment:
check the text at the top of the screen - it still says Susan in one layer.


comment:
in last layer, make the phrase "Once selected, view, print, or delete... " grey text with no bold. THen insert a paragraph break before the Click >


comment:
need to update so > is active if you click back and return to this screen


comment:
update directions to be two lines. Line 1, Click each alarm name below to learn more. Line 2, Click the alarm icon to hear the tone.


comment:
directions need to change after they click both alarms (not the tone, just the title) to say Click > to continue and > needs to activate.


comment:
The Right nav is also disappearing for this section..."Resources" when I'm on a particular page, such as "Expense Reimbursements"...Also, we just have a link to the Provide Feedback tool...I'd like the documentation we have to be here also...what other documentation do we have that can be put in there...like, basecamp "how tos" (I've seen new people add clients incorrectly in Basecamp....how to set up FileZilla and FTP stuff to a server, etc...That's not everything, but in a nutshell I think we should have more of our "how to" documents in here.


comment:
This site is pretty great and I think will be a nice, helpful place for people to get information...great work putting this together guys!!! I only had a couple of small comments but overall love it.


comment:
LoQ Labels for CMV and HIV-1 tests refers to I/Ml this should be IU/Ml


comment:
There is a dead end to the training navigation here. User is unable to answer question and click on "Continue" button


comment:
What is the purpose of the red lines pointing to the "Restore configuration" and "Filter dynamically buttons"? May we remove them?


comment:
For additional cobas IT 1000 system information and documentation, please visit our website at USDiagnostics.Roche.com. To speak with someone regarding your cobas IT 1000, please contact your local Account Executive or IT Consultant.
For immediate needs, please contact the Roche Support Network Customer Service Center at 1-800-526-2272. 


(The following is the like that takes users directly to the cobas IT 1000 portion of the site. https://usdiagnostics.roche.com/en/automation/cobas-IT-1000.html 
I do not know what the standards are regarding links to websites or how detailed we would like to be.)


comment:
the "w" in wear seems to be bolded or a different font than the other items in the list


comment:
Typically on screens like this, we'd add an addiitonal instruction item - The badge won't "stick" unless you put it in the right spot.


comment:
suggestion rewording: need to know some important information about the cobas 4800, 688 and 8800 Systems


comment:
when you're in the fourth tab, the tabs aren't hyperlinks anymore.


comment:
not clear track resources? You meant reagents? or consummables?


comment:
are both intent on convincing...? is this proper english? or are both trying to convince Ryche....


comment:
out of curiosity what is prevalence in the context of QC?


comment:
footprint gives information about throughput too....


comment:
and they have no medical value story or assay design sounds like they have no assay design.....we should say not appropriate assay design for viral load testing.


comment:
I have tried all of the options and I can't pass ...


comment:
I didn't know you could select more than one option...is that clear from the beginning?


comment:
The customer doesnt' really say they want HCV GT...we should start by asking if they do HCV GT rather than assuming they will want to hear about it


comment:
cross check with the new statement that was drafted for this part


comment:
cross check with new statement that is focused on control only.


comment:
I am not sure how the question really realize random sample testing resonates...


comment:
cross check with the new statement....contamination measures


comment:
is it obvious to the customer / person taking this class what grid settings are? I do not know what they are or do


comment:
the descriptions could be more clear / descriptive


comment:
How do I move from this screen. No Next Button


comment:
We should include how it works and benefits the customer. We could include the EAP security settings that the IT department could control.


comment:
on previous screen is there only one sequence to move forward?


comment:
Maybe say "It appears you are..."  "It Sounds like..." doesn't work since I cannot interact and speak to it.


comment:
When you roll from one topic to the next, window at the top flips back to the welcome message.  Its very distracting and looks bad.


comment:
Video needs to have cobas academy removed. Product is sunset.


comment:
"I'm certified! If my certification allows it, I can run patient tests, QC, linearity. OTS, and proficiency testing."


comment:
This isn't right.  A competency is just a test


comment:
This screen is wrong. It shows Molecular and has the wrong phone number.


comment:
Not sure what would be the reason to train the IT Team on topics like Certification Basics, Certification Next Steps, Competency, Materials and Quality Control. If the team agreed on this I am okay but it seems like they would never really have anything to do with those topics.


comment:
Perhaps if there are optional topics they should be mentioned or highlighted in some what here so they know which are optional and which are required.


comment:
After the IT Team track where you logged in, it does not automatically forward to the next topic. It just stops...Not able to see the rest of the IT Team sections to assess.


comment:
There is no continue button on after this section so the only way to move to the next section is to hit the >> and move to the next section manually.


comment:
Again I did not get a continue button to move to the next section for the IT Team Track


comment:
I cannot select the right answer and cannot move forward with review.


comment:
Still no Continue button or way to move forward automatically.


comment:
It seems at some point the tract from the IT Team and the POCC Team merged, but it is not very clear where that occurred. Also feel there should be some dialog that tells the IT Team when a topic is optional for them.


comment:
what about HBV?  it has to be run in a staggered approach


comment:
here we say tests but in the guru game we say samples and controls.  Should be standardize?


comment:
When you click the resources tab, it shows information on the cobas 6800/8800, not IT 1000


comment:
I chose the IT user.  I don't think the IT user would want to see this video.


comment:
What about HBV for us?  requires staggered approach.  Didn't we have language for this for the Copenhagen event we could leverage.


comment:
are they really "ready-to-use" with the scan-scan-pur place procedure?


comment:
also careful again with mixed batching of any 3 because HBV needs to be staggered approach.


comment:
careful again with the mixed batching.  HBV needs to be staggered approach


comment:
no (R) ball after cobas when it is used in conjunction with a single letter.  Here 'cobas x' both need to be bolded.


comment:
why is Why in the answer explanation capitalized?


comment:
are we not mentioning scan-scan-pour-place?


comment:
I would include the list of all 12 assays in the answer explanation as a reinforcer of the menu


comment:
Do we want to call out that this is what Beckman is saying and not Roche's position?


comment:
dynamic range for HCV is not a range.  Should that be LoD?  otherwise it needs to have a high and low similar to what we have for HBV.


comment:
I think the answer explanation needs to be reworded:

Pretty sneaky!  Random access testing implies continuous loading when in actuality may require more hands-on time at the instrument and reduce walkaway time.


comment:
Do we want to add (LTR) into the answer:  ...is a drug target(LTR), which can lead to under quantitation.


comment:
maybe should read:  ...which transfers the risk of result integrity, certainty and the burden of time-allocation onto the laboratory


comment:
don't use CAP/CTM acronym.  Please spell out COBAS(R) AmpliPrep/COBAS(R) TaqMan(R) System


comment:
This screen confused me. I think it was all the "_______ statement" lines. This one might need to be broken down more and maybe remove the word "statement" where possible? I had to watch a few times to figure out what was going on. Maybe there's a way to make the point visually with less narration?


comment:
Maybe you could remove "Then" entirely, refer to the others as just "If" and just "Else" Not sure if there are good graphics available for it, but maybe you could show them as two sides of the yin/yang symbol or opposite sides of an old scale. When if is true, the if side of the scale goes up, and else drops. The opposite happens when it's false? Just a couple ideas!


comment:
Remove the word "considered" from the first sentence.


comment:
In both popups, I think "If" and "Then" should be bolded, underlined or italicized (something that makes it clear they are special words).


comment:
At the end of the first sentence, should "action" be plural?


comment:
LOL...Dave's son should have a cheesy mustache or stubble too.


comment:
Instead of having this timed, suggest having learners click on each of the rules to reveal the explanations.


comment:
Starting with the next screen, check all of your feedback links. There is an extra number in the sequence (e.g. "200340). It just brings up a blank feedback window.

I'm manually updating the link going forward so I can enter feedback the rest of the way.


comment:
When I click the back arrow on this screen, it takes me all the way back to the screen with the scale image on it


comment:
Instead of saying "Should" can we tell them they are much better prepared......?


comment:
Not sure why Competency is Blue. Should Certification Next Steps be blue?


comment:
If you don't want to see another role, you can't advanced from this screen.  I think we need to add the next button here or a continue button.


comment:
This page needs "Click Next" directions.


comment:
Second sentence should be present tense.


comment:
I think the arrow needs to stand out a bit more. It took me a bit to figure out where I was supposed to click.


comment:
Consider adding the zoom feature to the audit trail image so users can blow it up if they want to examine it.


comment:
The last sentence reads weird to me - is there a word missing?


comment:
Last time there was an exercise like this, learners were dragging items out of a white box; now it's green. Let's stay consistent in visual layout across the course.


comment:
Total nice to have, but what if you had buckets or files at the bottom of the screen labeled "Specimen User field XX" and then BUN and CR literally went into them? Not necessary, but might be nice. Looking at a page with only rules makes me cry :)


comment:
This demo is sized too big for the screen (had to scroll). Controls also look different than normal.


comment:
There is confusion on this one as to what they are really learning. When they roll over the topics, it should be specific to what they will learn in each one. For example, will IT people really learn anything about Reports and Export? Perhaps it is a question of tweaking the wording in the top box.


comment:
I couldn't get out of the demo. I got through to successfully save the rule, but nothing I clicked after that made anything happen, and it didn't advance to the next screen.


comment:
Okay - I can't advance in the course with the drop-down, either; this is the last page showing. Need to add the conclusion stuff to the menu.


comment:
Linearity is a measure of how well your medical device has performed over a period of time.


comment:
Add the competency to the certification in IT 1000.


comment:
There is a box over the big white box and you can't see all the text.


comment:
If someone uses the forward button you do not get the Continue button. Will those controls be there for the user?


comment:
Suggest changing second sentence for brevity to "Remember, value lists belong to the parent rule."


comment:
Fourth line, "incorporates" should be singular.


comment:
Click Next to continue text should not show up until near the end of the audio.


comment:
Do I understand what happened correctly? If you open the parent rule, then click on another rule, that rule automatically becomes a child of the parent? Felt like a step or explanation was missing here.


comment:
The mouse movements are a bit slow- is this something we should change or you?


comment:
There isn't a difference between certs and competency in the way you're thinking. What AFS says is true, competency is normally an exam (which you have to do the things you say on this screen). They are exclusive and they do not have to use competency. I think this exercise would be better as a revamped one as a scenario in driver training when we get into the meat of it.


comment:
I got stuck at the point of entering the test code in the Value List Items. I entered the code and hit tab but nothing happened.


comment:
I have gone back through this several times and each time I go back through it, I can't get past the log in because there is no button when I do it the subsequent times.


comment:
The lag between telling you to turn on your speakers and the learning objectives is a bit long.


comment:
Within the demo, I think the word "delimited" was misspelled in one of the popup boxes.


comment:
Looks like the course name in the first line is larger (or a different font) than the rest of the text.


comment:
In the script, remove "see on screen." Where else are they looking? lol


comment:
In the Then statement, the added action needs moved to the left a little


comment:
There is waaayyy too much green everywhere! I know Sharon wanted the top areas changed to green to differentiate from the site. I don't think that is so important. I would make sure some things get changed to blue to make it more readable.


comment:
You can change the author of posts manually so it looks like Sharon posted it. Ask Jake to show you how.


comment:
Wouldn't it be easier to just link out to our actual website to show all our white papers and stuff?


comment:
Perhaps add an screen introducing this demo?


comment:
Slide title should be "The Fix" not "The Issue"


comment:
Please add Ken Eaken http://keneaken.com/


comment:
Is there a link to the lookbook somewhere on this site? It might be good to have that here on this page or a reference to it if it resides under Resources (although I didn't see it there). Just a thought. Looks great, Alicia and Jake!


comment:
Please use support contact numbers provided by Aimee Catellier


comment:
Update text for first bullet point to: "Review what is certification, how it works, and when it is valid."


comment:
Update text for second bullet point to: "Review what is QC Every and how it works"


comment:
Remove capitalization from "I'm Jill a POCC"


comment:
I would prefer Pending to be at the bottom, and Certified to be at the top. For me the higher position indicates the position of greatest accomplishment and achievement


comment:
Seems like information is missing here to make the correct decision. Where is the needed information?


comment:
Please copy support contact details provided by Aimee Catellier


comment:
Not sure if we can "superior medical products".
Maybe "highest quality medical products"


comment:
I would add assays as well. Some of the questions are about the assays
...need to know some important information about the cobas 4800, cobas 6800/8800 Systems and assays...


comment:
Yes..cobas 4800 reagents are ready to use...we refer to as "ready to use" when it doesn't require thawing, mixing...we have this in all our marketing messaging for cobas 4800


comment:
Wording is a bit awkward with this question and answer...

primary and secondary vial "loading" - think the word "loading" needs to be included


comment:
Here again...primary and secondary vial loading


comment:
3, 4& 5 is the correct answer.
2 - sample processing is also true...maybe this was meant in sorting aspect?  Maybe we can clarify the answer here...
Discuss with the group


comment:
The links are working for the cobas 4800 and cobas 6800/8800 but wondering if we need to update these now to our new "RocheNet" site that just launched.
We need to discuss this with Jessica during our meeting on Tuesday.


comment:
Not sure the last statement makes sense:

No thanks, I like knowledge. I'll go through the solutions training first.

Maybe:

Not yet, I want to go through more training for cobas 4800/6800/8800 Systems and assays first.


comment:
Not sure about the salesepeople part... will some people in sales be offended by this?
Should we use a better image...maybe a smiling sales person? 
Maybe instead of saying "doesn't trust sales people" say he has not had the best experience with sales people in the past?

Maybe discuss as a group


comment:
Not sure we can say "Best" or "Superior" results. Maybe say "highest quality" results

Discuss with group


comment:
Hard data - this is slang..maybe

Convincing facts
Compelling data
Supporting data

Just some ideas. Can discuss with the team


comment:
How will we add in the other "resources" we want them to have in the game?
Should those just be mentioned within the section of the module they belong to so we don't confuse with the Dossier?
Should they be added into the Dossier?

Maybe we should discuss the list of items we want included in the Resources on the call Tuesday


comment:
Hologic is also a market leader in CTNG in some EU countries. Maybe can say...we are already a market leader in the US and many other countries with our STI menu...then not just about CTNG...


comment:
Good point Jessica- we should add in the introduction comments that this is what Beckman claims for the system.


comment:
We should discuss the "working footprint" for Beckman. What does this mean? Do we have data like this for our systems and Panther to make comparisons?  If not, maybe we use the dimensions for footprint?


comment:
Good point on footprint Ana - delete the throughput for now since we don't say this for Beckman and/or add this for Beckman to be consistent. Let's discuss


comment:
For consumable loading need to separate out the tips from the MTUs. This is a bit confusing. Maybe a separate bullet:
- The system accepts up to six tip racks with 96 tips per rack....


comment:
Up to four assays at a time onboard 

(assay reagents is confusing)


comment:
Reagent stability for Beckman...should say "once opened vs once used"


comment:
If you get a match wrong, you can't go back to fix it. Should we have it re-arrange for them to the correct answers so they see them before they move on?


comment:
maybe the phone should ring after a 15 second pause on this screen to give people time to read the instructions?


comment:
For Panther it is 275 for CTNG/TV but with Virology menu they are claiming 320 tests in 8 hours...we need to adjust the answer


comment:
Think it is important here in the feedback to say that this is what "Hologic" is stating about random access and not that this is actually the case for their system. Maybe we can discuss wording with the group


comment:
Not sure about wording at the beginning of the feedback...'after the max specimen limit has been reached.."  do we mean loading limit? Processing limit?  
Maybe say..
Loading capacity of the system is 120 samples, X MTUs, X reagents...need to return to reload samples, MTUs etc...every two hours.


comment:
Press start and hit run are too close to each other. We should change that distrater to: Create workorder

Maybe ask the group for ideas


comment:
In the feedback can we add...

but there are only 4 assays available today to run on the system


comment:
This question should specify throughput in an 8 hour shift to match the answers

Quickly would be more about first results and we would need to change the answers.

How many results can be obtained in an 8 hour shift on the Veris DxN System?

OR
if leave the question the same, the answer would then be
70 min (DNA)/100 min (RNA)


comment:
Let's see what you know about the assays...


comment:
It is really difficult to place performance when you don't know what assay you are linking it to...also not sure the points under assay performance are correct.

Think we should have the table with the assays listed and they have to match the performance claims. 
Take Technology out and just use assay design will also help clarify. 
We should discuss what to use for assay performance.


comment:
We should discuss how we answer Random access related questions for Hologic..the hands on time and reduced walk away is correct. but we also want to continue to remind participants that Hologic doesn't really have true random access due to limitations with the system. We don't want to have answers that give the, credit for having this claim.. let's discuss


comment:
Isn't one of the HBV targets also a drug target?  Need to ask Ana...then the answer would need to be adjusted


comment:
Not sure about the distractors for this question. We need to discuss


comment:
We need to discuss the answers to this question...needs some work..


comment:
This answer is not correct. need to discuss


comment:
Not sure about either of these responses...maybe we can discuss the goal for this part?


comment:
If our goal was to get to this person during this section of the module...did he give us any valuable information?


comment:
This section of the module gives me a bit of concern from a legal perspective as we are "sneaking" around and going into places we shouldn't be..this is not allowed for reps in the field...maybe we can modify by saying that we were allowed in the facility but we were not told how to find the person we are meeting..we can only do this if we answer the questions correctly...


comment:
Would be good to re-word these questions so they are not "yes/no" questions but more open ended..

What did the Hologic rep share with you about real-time TMA since it is a new, unproven technology?


comment:
If you chose the answer that is not "best" you go down another conversation pathway. In terms of technique..if they don't address the concern the customer has should we let them go down another pathway or make this a second conversation topic with the customer after we address the first one?


comment:
Hologic claims they have 20 years of experience keeping the blood supply safe with TMA technology and can can apply this experience to viral load assays..maybe we need to tweak the answer..

Instead of "unfortunately.." maybe

While TMA technology has been around for many years for testing in qualitative assays, real-time TMA for quantitative assays is brand new to the market and has not been extensively tested in clinical practice and has not been used in clinical trials or studies that drive treatment guidelines.


comment:
I would say switching from COBAS AmpliPrep/COBAS TaqMan to ..
Downside is that this becomes about Virology but this might be a more realistic scenario in EMEA?

Other thoughts from the group?


comment:
For the answers, our first line of attack for Panther is moving the customer in the direction to realize that Panther is not really as "random access" as they make it out to be...restrictions with number of assays on board, calibration requirements etc..
The second line of attack is with walk away time and hands on time with reagents etc...
Can we modify this conversation to reflect this?


comment:
Again for the feedback we need to modify so that we don't agree that Panther is random access in all cases because of restrictions and it will require more hands on time and less walk away time


comment:
Agree with Ana...we would probably want to ask what menu they are looking for...maybe you can include a list of assays the lab currently runs in the customer comment...

We run a broad menu today that includes STIs, Virology, Micro and Oncology tests. 

In the answers we should also bring up that they need to partner with a third party Seegene in order to develop assays...


comment:
Maybe a better way to word the question in the feedback..

Ask the customer how random demand could mean more hands on time and less lean processing for the lab


comment:
Like Jessica's comment on how to re-word the end of the statement.

Also - as per Ana's comments - we made some tweaks to this statement in the PDF Dossier summary for Beckman. Need to be consistent so let's talk about the re-wording with the group


comment:
Maybe this could be a better question for the feedback?

Ask the customer what concerns they have around result integrity if controls are run only every 24hrs and have a reported failure rate in the package insert


comment:
We need to tweak the Hologic Statement based on previous comments through put the module around focusing on questioning if the system is really random access...
Maybe say...While Hologic claims the Panther is random access with continuous loading, there are constraints associated with running the system including...


comment:
Realize - realise...we are using British English for all materials.


comment:
"shows variability" - s is missing on show(s)


comment:
Per Ana's comment - earlier in the module we provided a rework of the statement around contamination control mechanisms for Panther and Fusion - we need to re-word the end of this statement to match


comment:
Both questions in the feedback need to be re-worded:

Think the first questions should say:
..Roche solutions can offer expanded testing today with open channel capabilities..

Change second question to:
Ask the customer what concerns they may have around contamination when running PCR on a platform designed for TMA technology


comment:
Maybe add a comment here that following the video they will have further instructions.  

There is a bit of a pause at the end of the video and they may decide to close the training -thinking they are done... should tell them up front as well as after the video.


comment:
Only feedback I have for the video is around the answers we "REVEAL" for Hologic Panther. Maybe we need to change this to say something about the constraints they are not sharing with you - # of assays on the system, calibration needs, reagent prep, hands on time to reload the system...

let's discuss


comment:
Let's talk about what should be in the resource tab...and where the links go..there are some items missing and maybe some changes to make for what is included now


comment:
Need to discuss this page with the Guru button and the continue button was confusing...should we provide instructions that they an come back to play the Guru game if they don't want to now..then they can click continue and end the pre-work module?

Then how do they get back to Guru game later?


comment:
Should we test the Guru game now as well?

I couldn't log in?


comment:
Change the second sentence to read:  I'm here to provide an overview of the cobas IT 1000 application...


comment:
When referring to cobas IT 1000 using a "the" pronoun, the name should be "the cobas IT 1000 application".  Otherwise, drop "the" from the beginning to just call it cobas IT 1000


comment:
We should not be referring to the user as "the customer" in this module.  Change the first option to reflect the following:  "I provide IT support for the users of the cobas IT 1000 application"...


comment:
Should we be calling out a specific title?  The person may not be a POCC.  Should this be re-worded to state "As an administrator for the cobas IT 1000 application, there are lot's of tools..."


comment:
For the install and go-live button, can this be rephrased to outline that training will be an ongoing process throughout the implementation of cobas IT 1000.  This training will be delivered through a series of e-learning...

Also, combine the last two sentences to read "Quick reference guides will also be used in this phase to help you in your learning journey and when using the application after you are live.


comment:
Main text - Again, do we want to assume that the user is a POCC?  (training coordinators and lab managers may follow similar learning paths).

In addition, can we change the main text to:  As a cobas IT 1000 administrator, you will perform a variety of tasks when managing your Point-of-Care environment using the cobas IT 1000 application.  This curriculum will use a combination of e-learning, virtual classroom sessions, and quick reference guides to impart the knowledge to ensure you are effective in managing your environment using the cobas IT 1000 application.


comment:
Change last sentence to "Roll over each topic below for a brief description of each term."


comment:
Application Overview - This topic will provide an overview of the cobas IT 1000 application interface.
User management - This topic will provide an overview of user security and user rights management
Certification basics - Navigate the steps to create operator certifications for devices managed by the cobas IT 1000 application.
Certification next steps - This topic covers how to assign, manage, and maintain operator certifications once they have been created.
Competency - This topic reviews the tools used to document the six elements of operator competency for waived and non-waived testing.  This topic will also explain the relationship between certifications and competencies.
Instruments - This topic will provide an overview of instrument configuration, location assignment, and instrument management.
Materials - This topic will review how to setup, approve, and manage testing material, QC material, and linearity material within your point-of-care environment.
Quality Control - This topic will show how to review QC results, QC reports, comment on QC errors, and accept or reject QC results.
Reports and Export - This topic provides an overview of running reports and exporting data from filtered screens to multiple formats. (don't use create reports here, as it gives a false sense of a report builder that the application does not have).


comment:
Agree with the fact that an IT administrator may not find value in this video.


comment:
As stated on earlier slides, change all instances of "the cobas IT 1000" to "the cobas IT 1000 application"


comment:
The video also uses "the cobas IT 1000"... change to "the cobas IT 1000 application"


comment:
Should we be separating certifications and competencies in the video?  To be relevant to the POCC, should this be stated that "she needs to ensure that operators have completed all required competency training to be certified to use the instruments they need to in their duties" ?


comment:
I see the joke in the second paragraph, but unless the narrator pulls the joke off well, it may not be received.  In addition, if a user is using the transcript (no audio), it may not be received well.  I would suggest removing the "im an expert in technology"


comment:
Main should be lower case - Menu should be bold.


comment:
isn't--- are we going to use contractions or not. In the past with IT 1000 we have not.


comment:
cobas IT 1000 is "cobas IT 1000" unless you are talking about "the cobas IT1000 application".


comment:
Agree with mouse movements.  Captivate timelines need to be adjusted so that the mouse only moves when needed (or remove the mouse pointer from the capture completely and just use the highlights as we are only describing sections here).  Finally, highlights need to be more pronounced.  Using blue highlights on a blue application makes them blend and may be missed by the learner.


comment:
As before, use a different color for highlights and re-time mouse movements so they don't travel unnaturally slow.


comment:
This description does not fit.  Certifications do not manage what a user can do in the application.  Certifications manage what devices a user is certified to use.  A better visual would be a device updated with certifications (one red and one green).  Then an animation showing one person denied access and another being allowed.


comment:
Pending stage OTS definition - State that it allows a certified user to monitor and record an operator performing all of the required pre-analytic, analytic, and post-analytic steps involved in a patient test.


comment:
Change the during the pending stage text to state that she is moving David's certification to either the interim phase (if used) or to the certified stage.


comment:
Explain that I am using the interim stage to ensure that the user can and will be performing the designated tasks with that specific instrument once initial training has been completed.  Also, explain that this stage is optional and may not apply to all environments.


comment:
Interim - What are the limits that are referenced by David here?


comment:
For certified, make sure that the POCC is stating "Now that David is certified to use the assigned instrument, I need to make sure that David can be re-certified near the expiration of the current certification.


comment:
For David on the certified tab, I would state that David can perform any tasks that are authorized by the certification.  This can include...

For example, linearities are not commonly assigned to operators on the floor.  Many POCCs keep that task within the lab.


comment:
Change "adding a new driver" to " adding a driver to the cobas IT 1000 application for a new instrument".  Also, change "Operators need to complete training to use the driver" to "operators need to complete training to use the instrument".


comment:
Navigation using the X for each step is clunky.  Is there any way to progress through the steps without closing the pop-up each time?


comment:
For the competency process, the POCC wouldn't create the competency prior to the class.  The certification would be marked that a competency is required, but we don't state what that competency is.  The competency will be created when the user completes training and needs to record the completion (usually a signed roster from the class for example).

Also, if we are writing this for 2.06, should we discuss the "exam required" section that can be used with LMS integration?


comment:
Perhaps a better option here is to signify where each of the 6 elements of competency from CMS can be recorded in IT 1000.  The competency screen can be used to record specific items that cannot be recorded under the certification (for example, demonstration of troubleshooting skills would likely be covered in a training class).  Review of interim QC or patient result records would be done through the certification setup (# of QC or patient tests), and OTS would cover any direct observation records.  Exams could also be documented under competencies, but in 2.06, they can also be recorded through the "exam required" section when used with LMS integration.  As long as we make sure to differentiate that certifications allow access to instrument functions and competencies show that a user meets the requirements to be certified, I think this exercise could be reworked to show how those are recorded.  Only issue with that is we are not explaining the location of these settings yet.


comment:
Make text for step 1 grey. only Select the Critical Alarm.. should be blue


comment:
add red box to highlight critical alarm test.


comment:
on step 3, make the grey text appear before the directions. I want them to read that first, then take action.


comment:
On all screens in this practice, add a red box showing the learner where to click.


comment:
Low Reservoir and CHange Alarm still didn't change state. They should go blue when they unlock.


comment:
This needs to have the > active if you click back and return to this screen.


comment:
Same thing - highlight with red box where they should click.


comment:
Step 2 - make current text grey. Add a line below in blue that says "Select OK to confirm the current value." (Select and OK should be bold)


comment:
the most likely cause is that the user is thinking of a margin percentage which might include SSA's (Specaial Sales Allowance) or Rebate which is not reflected in the "cost" which is being pulled from the source system. - so it is not a "problem" with the source data per say but rather an alignment of what is included in the cost in the transaction module of the source system (the SSAs and rebates are most often inserted into the Finance system [not the sales system] during the monthly close process and not attributable to a single transaction or even account.


comment:
remove grey paragraph from second to last step and place at the start of last layer, before Click> directions.


comment:
same issue with > arrow needing to be unlocked if you come back to this screen


comment:
update step 5 to seperate out the directions. See the attached PPT.


comment:
so the answer is to know what you are looking at -- see comment from -previous slide -- submitting a help ticket will not work because we are not in a position to actually change the way SSAs and Rebates work


comment:
the problem is not necessarily "did I get everyone?" which I guess it could be but "man, this is messy, how can I clean this up?"


comment:
move directions up so they're not so low now that you removed the text.


comment:
Need a new step 2 that says "2. Select 20 minutes in this example."


comment:
1) getting the "owners" of the source data to standardize on what to call an account and stick to it can be helpful for the future but will not likely solve the historical issues
2) getting a master customer is a good idea but then a different field selection will be required (not "Customer" but rather "Master Customer"
3) a really advance way to solve this [super user level] is to use Excel PowerPivot or Microsoft Power BI tools and not the Power View tool we are teaching to at the moment so this is good for awareness and an opportunity for the learner to stretch?

NOTE: have we somewhere shown learners how to "search" or "select" data in fields?


comment:
pretty universally the "problem with the source data" should really be "problem with source data or how it is mapped to the global database" -- I know this is less definitive but it is true


comment:
Innacurate results of Prime Margin should be updated to reflect comments I made a few pages back


comment:
step 4, need to make "Choose 1..." in blue text, as part of the step.


comment:
need to update with steps 6-10 from yesterday's feedback.


comment:
solution for customer accounts can be updated per comments a slide back -- also consider for the "advanced" solution of Excel PowerPivot or Power BI that finding and connecting with other users in the "User Forum" is a good option


comment:
IT track - Change server administration to "how to manage and troubleshoot..." troubleshoot should not be first in the order.


comment:
As stated by others, the continue button does not appear correctly for the second run through of the module.


comment:
Back button does not work and navigate the user to previous screen. Also did not work screen previous to this one


comment:
This is professional training, so please avoid contractions in all IT 1000 training modules and text


comment:
Suggest using Pre-Install and Post Go-Live since they are more common IT project terms. Rarely hear "After Go-Live"


comment:
Leo's phone number is incorrect. It is: 765.215.1870

Thanks!


comment:
For the Instruments pop, please update "Navigate the set-up and use of IT 1000" to Navigate the setup


comment:
Opening sentence. Change the word upon to on.


comment:
Change "The first step to using the cobas IT 100 in your hospital is to learn how to navigate the system and complete basic tasks, like" to

Change "The first step to using the cobas IT 100 application is to learn how to navigate the system and complete basic tasks, such as "


comment:
Michelle, let's talk tomorrow while at the office. Cynthia mentioned last week in our status meeting an icon used in the course on screens where she has FAQ info. Maybe a little icon that is called Did You Know? and the learner could click it where needed. I don't want to junk up the interface - but want her to see something with more info for the learner that will come from her FAQ info.


comment:
For all of these feedback boxes let's use Christa's watermark X and check mark idea rather than the mark in the tip left corner. (This came from wanting to click the X or the check mark.)


comment:
Change page header "See It in Action" to "See it in Action"


comment:
Update graphic to point up with Pending at the bottom, then Interim, and Certified at the very top. Certified is the highest level of achievement, not the lowest


comment:
I'd think about this slider and how much content you have for each of these bullets. The way it's formatted right now, you've about one line to hit each of those bullets. Is that going to be enough?


comment:
"Add a competency" text. Update "I need to make sure I add the competency in the software" to:

"I need to make sure I add the competency in the IT 1000 application"


comment:
I don't love that they have to keep clicking for the IM convo to show up. Could they just scroll on the phone to reivew the convo?


comment:
Throughout this convo, we go back and forth between using the next arrows and clicking the people. Could we make it consistent throughout the convo?


comment:
For "Complete the training" text box update "Now that I've added the competency to the cobas IT 1000, I can . . ." to 

"Now that I've added the competency to the cobas IT 1000 application, I can . . ."


comment:
instead of purchase offer, I think you're referring to a purchase order?


comment:
The arrow navigation on this screen is gray and other screens blue. Is that because they are inactive? Other screens where you aren't supposed to click just have the arrows removed.


comment:
Blue part of status bar needs to move up a pixel or two to be centered vertically within the bounding box


comment:
I envisioned that the screen title would also be up in blue area in white text. Do we have enough room to have both section title and screen title up there? Is the section title needed up there? I'm fine with keeping the way it is, just want think through


comment:
very top of both people's heads are cut off


comment:
are we intended that this will eventually have audio? I don't think we were. If we aren't, the directions shouldn't say "... to HEAR..." (ALL SCREENS OF THIS CONVERSATION)


comment:
Can we move both people over a tad so they are anchored to the top of the progress bar?


comment:
Are we LISTENING to their conversation? There isn't going to be audio, right?


comment:
Move guy over to the left a tad so he's anchored completely to the progress bar


comment:
Move guy left so he's anchored to the progress bar  (ALL SCREENS OF THE CONVO)


comment:
Tops of heads are cropped off in many of the poses (girl and guy) in various parts of this conversation


comment:
Julie is still clickable on this screen when she shouldn't be (when you're supposed to click right arrow). When you click her, it starts back midway into the conversation


comment:
Maybe I misunderstood, but I thought there was a mini "activity" about each of these questions where learner chooses "yes" or "no" to answer each of the questions on Julie's notebook then gets feedback like what appears in popup now.


comment:
There's a SUBMIT button in the player on this screen. When I click it, it brings up some feedback text on top of the course text


comment:
Update "Click the each graphic to learn more about single- and multi-sites" to

"Click each graphic to learn more about single and multi-sites"


comment:
The directions say listen, but there won't be VO. Let's change the directions to say "see" the conversation.


comment:
The directions come on after his speech bubble, can they come on at the same time?


comment:
To Jenn's comment. I just looked at the source and there are between 2 and 3 bullets for the role definitions. If we can keep it concise this still should work.


comment:
I'd like to check with Drew on this content. This mentions PO, Purchase Offers, and existing paperwork. I'm a little confused as to if this is the correct terminology.


comment:
Delete the player previous and next buttons.


comment:
Suggest using "Pre-Install" and "Post Go-Live" since they are more common IT project terms. Rarely hear "After Go-Live"


comment:
Ideally, the left hand text is dynamic, so that as I come back here, it updates with new transitional text from module to module. This is a nice to have for DP


comment:
This just seems busy.  Probably can't be helped though.


comment:
"else" is shown in the rule, but it is not explained or mentioned as an operator.


comment:
Can not clear selection when asking you to "try again"...selected 175, got it correct, then selected "POS" to see what happens. Maybe state to go "<back"?


comment:
no description or narration of the QC rule, just jumps right into DAU rule w/ examples when selecting next.


comment:
We need some non-lab examples to illustrate to help illustrate these concepts since, nobody has been taught Middleware syntax in the course flow yet.  I like giving examples so they can see them "in use" in MW (I gave examples with each, I think), but do so following a more relateable example.


comment:
Give subtitles to screens with the same name, so it's easy to pick them out in the TOC.  E.g. "What is Boolean? - Using Parentheses"


comment:
able to pass exercise w/out pulling in ="20"-"80" range when building.


comment:
We need to explain what "Is Numeric" is before we toss it in front of the learner, or we risk confusing them.


comment:
Btw, make sure to explain that "Is Numeric" is simultaneously a check for if there is a result, and that the result is a numerical value (not text).


comment:
This needs to explain what is happening more, so the sequence makes sense. ++==++ The first rule marks the K result if a hemolysis threshold is exceeded. ++==++ The second rule looks for any marked tests, and holds those results for manual review. ++==++ The third rule stops any further rules running. ++==++  If any of these rules was in a different location, the sequence wouldn't work properly.


comment:
Change "Let's see it in action" to something that explains a bit more of what the demo will cover, like "Let's see how to write a rule in Middleware."


comment:
Err...a more descriptive suggestion (after seeing the demo) "Let's see how to write a rule in Middleware to assign a reference range to the VITD test."  (Otherwise it isn't clear what you're watching.)


comment:
Make the four choices "{Numeric}", "{Is Numeric}", "(Numeric)", and "(Is Numeric)" (without quotes).


comment:
The audio for "if you move it up to far" should precede the second Move Up click.  The remaining text 
...click move down arrow" should come before the click of Move Down.


comment:
? though this was the final review for GM?


comment:
Could we enhance the visual to first show an LIS screen to the left, which sends the order over (which Cancel Test knocks down), then have Dave & his screen slide to the left, and show the edge of an instrument on the right.  The result can come off the instrument and be acted on by the Suppress Test.  Reusing the LIS/instrument visuals from other modules will help relate these concepts with the visual language we've been using throughout.


comment:
In the name of simplicity, lose the last two sentences from Add Test, and the last one in Order Test.


comment:
Add an example image of the TSH reflex rule to illustrate Order Test.


comment:
Possible mishearing on my part, but change "In some instances, you'll want to change the results from numeric to test." to "...to text."


comment:
Wrap up by explaining, "This is because the Is Numeric operators stop the modified text results from being evaluated mathematically."


comment:
Change "However..." to "However, if you have a rule to hold any results with error codes, you can catch any instrument flags as well."


comment:
"must be paired with the ____" not "paired with ____"


comment:
"can reflex tests by" not "can reflex test by"


comment:
The "Delete Rule" button piece is less an example of what you would be expected to do, than a thing that you might do (for example, when tidying up your rules), which would warrant re-importing the rule.  (It's also a sly way to teach about the Delete Rule button.)


comment:
The instructions suggest putting things from a green box in the white box, but everything started in the white box and moved into a blue box.


comment:
Make sure to put {AND} and {OR} in curly braces in these questions.


comment:
Does {NOT} work with < or > ???  "Most commonly" isn't a great question phrase.  "What operator can be used to modify these operators" works better.


comment:
This is not relevant to rule writing itself, but also looks like Roche prescribing how a lab should operate, which is a big no-no.  Let's cut the question.


comment:
Provide a lead in/intro screen to this Prove It, like we've had for all the other Prove It simulators.


comment:
I'm also realizing/remembering that this sim isn't a Prove It.  It's a Do It.  It should probably occur earlier in the module.


comment:
The False and True next to the Then and Else statements look strange here.  Can we substitute an arrow pointing from the "False" next to the If, down to the Else?


comment:
Never saw congrats message - Congratulations, you have completed three of the most common tasks related to alarms.


comment:
make sure checks don't appear until you return to the screen.


comment:
make sure video feedback id gets updated here too.


comment:
add to the bottom of the notes box "Click > to continue."


comment:
My other comment here was based on the visuals ~1/3rd of the way through the audio, not the later lab example.  That bit makes perfect sense.


comment:
If we're unifying with the subsequent examples, the value list version doesn't have the "- VITD" at the end of "Set Reference Range".


comment:
This image doesn't show any child rules.  I'll need to mock something up for this.  Also, it's not precise to say "the child rules are considered false too".  They're simply skipped over/not evaluated at all.


comment:
Follow the audio of the "click" for moving the rule down at the end immediately with the screen change.  It currently has a gap with other VO.


comment:
Both could be correct as written.  Instead, say "When sharing a value list, the value list belongs to the...."


comment:
Same here - have to qualify that shared value lists belong to the parent rule.


comment:
Capitalize "Then" in "then statement" in the box when dragging the copied rule into place.


comment:
The audio for "select the new rule and move it" needs to come before the simulator step where you have to select the rule.


comment:
The highlight didn't move from the old to the new rule when the audio switched over on focus.


comment:
The hint and failure text at the "Click on the new rules again" bit are missing actual text.  "Click on the new rule again" for the hint, and "Click "Set Reference Range" for the failure will work.


comment:
None of the value entry in the value list doesn't seem to require the correct values be entered (anymore?  I know I entered the values at some point).


comment:
If there's a question, it's pronounced "cree-AH-tin-eeen".


comment:
The perspective on the STOP sign seems off. It looks squished/compressed.


comment:
Maybe underline or bold the first instance of operators to reinforce that is what they are called.


comment:
Need to highlight what part of the rule to click.


comment:
Do they understand what part to click? Maybe highlight this for them?


comment:
Can you add an example like you did for Add Test?


comment:
the continue button looks a little off. could we re-use one of the other buttons?


comment:
for popups, let's just create a rounded rectangle that is the color of the light gray in the header bar. that seems to be a standard method they use.


comment:
When I clicked the grey box the screen froze.


comment:
Scripting question: What's Next for Learners and then Encourage participants....  Should they be the same?


comment:
Third Bullet add space between ask and participants


comment:
Subbullet under third bullet add space between Answer:Secondary


comment:
Do we ever changes this to informal assessment question when we only have one?


comment:
Objectives should be:
"	Demonstrate a primary pool with no library plate.
"	Demonstrate a primary pool with a library plate.
"	Demonstrate multi-test pooling.


comment:
Again, this is a scripting question, but should this be Pooling Software rather than just Software?


comment:
Change Pooler to be: cobas p 680. cobas and p should be in bold.


comment:
Change learners to participants throughout.


comment:
2nd explain bullet should be: Used for blood and donor screening laboratories.


comment:
delete > in front of User in second sub bullet


comment:
Under what's next, change tube to "tubes" in the last sentence.


comment:
There are no scripted questions here so I guess this should be blank.


comment:
In go to the next subtopic the word module is cut off


comment:
Remove the see informal assessment questions. There are none for this section.


comment:
Yes, update Software to Pooling Software for this section.


comment:
Update Maintenance to "Pooling Maintenance"


comment:
Extra 2 in front of the second question text.


comment:
First bullet should be: Locate the analytic module and explain:


comment:
There are no questions for this section.


comment:
I don't know if this is important yet but System Modles and Consumables and Reagents are not showing a green check after I've been through them.


comment:
Extra hard return and a 1, in the Application Plate Drawer heading


comment:
Go to the next suptopic should be Amplification Plate Drawer


comment:
Title Amplification Plate Drawer, not Application


comment:
When I went back to this section after completing, samply supply mod, and processing module were not shown as completed.


comment:
Delete the > in front of second subbullet


comment:
There is an extra < at the end of the bulleted list


comment:
Delete hard return after access in the first bullet


comment:
The note to Roche might need to be yellow instead of blue so it doesn't look like a facilitator note.


comment:
Last bullet under Show an MGP Cassette. ADD: "MGP cassette." (and use the full MGP cassette).


comment:
Remove random >Always ensure sufficient wash.......line that shows up before What's next for learners.


comment:
Fist line under Tell is wrong. Should be: Tell participants to refer to package inserts for transportation, storage and handling requirements.


comment:
Demonstrate bullet: Should say: Demonstrate using the software to open the drawer.


comment:
Locate is wrong. Should be: Locate the lower liquid waste drawer. Explain liquid waste replacement:


comment:
First ask is wrong. Should be: Ask participants to locate the drawer to replace and load specimen diluent and lysis.


comment:
This seems to be missing Installing ASAPs, User Management, Duplicate Order Mainenance, and Unit Changes
I may be reading the map wrong though!


comment:
Add MGP before Cassettes in you've selected. (MGP Cassettes)


comment:
Third demonstrate bullet: add a p, to make it place.


comment:
Nevermind. I DID read the map wrong. :-(


comment:
Once completed, not all sections appeared with the green checkbox.


comment:
User workflow also did not show up as completed.


comment:
Should be Controls Unit Overview instead of Interface.


comment:
Add periods to the end of all objectives.


comment:
The Data Maintenance Label is missing although the line is there.


comment:
Delete > in front of Have users complete...


comment:
User interface didn't show as complete when I went back.


comment:
next > needs active if they return to this screen


comment:
next button should be active if returned


comment:
Need to highlight infusion screen tab and all other steps in red.


comment:
OK is highlighted on the dose screen before I enter a dose. Also, dose would currently be populated with 70 when I get to the screen


comment:
Question number 3 is missing: When does the IG Server Reboot if the default setting hasn't been changed?
The answer Monday at 3 a.m. goes with Q3


comment:
Same for system software (all my comments up until now were for BenchTechs/Donor).


comment:
For donor screening/benchtechs they should only see MPX test and WNV test. The top ones only appear for Virology or both.


comment:
All of the topics below Maintenance didn't show a green check after I'd gone all the way through them.


comment:
Confirmed that data maintenance is missing for Site experts/both path.


comment:
Change subtopic to HIV-1 Test instead of just HIV Test on this page


comment:
Update the What's next for participants section: Delete what is there now and change to: Review batch report samples.


comment:
Virology/Bench techs should receive all tests but the MPX test and the WNV  test.


comment:
Lab managers only receive the sample supply module here.


comment:
IT/donor should not see any tests & results


comment:
IT/Donor should not see Rack settings under Advanced software.


comment:
Nothing is listed for IT/Donor. Should be data maintenance listed.


comment:
The big thing to note about tests and results is that the first 4 tests (HBV - IVD) are for virology or both. the last two tests: MPX and WNV are only for Donor or both options.


comment:
The pooler option should only show is the user selects donor screening or both. Virology as a stand alone doesn't need a pooler selection since their test choices don't require it.


comment:
NEW: HCV-1 is wrong. It should just be HCV


comment:
two things: 1. either we inactivate two step pooling, or we show a check if they do test it. 2. The cobas logo in the upper left isn't there. it's got the "missing image" symbol.


comment:
Take the line "IT Participants don't need to locate where the racks are loaded" and make that a callout.


comment:
subtopic heading is HCV on this screen. It leads to HIV-1 in the menu.


comment:
instead of app help, I think it needs to be just "Help" in the bottom menu.


comment:
If I pick Site Experts and Virology, I shouldn't get any of the donor screening/pooler stuff. Right now, all I'm getting is donor screening.


comment:
Same issue when I select Lab Managers and Virology - I get all of the pooler topics instead of the virology topics.


comment:
same issue IT/virology - you get only the donor screening


comment:
QA / virology, same issue with only getting the donor screening stuff.


comment:
also issue with Bench techs/virology. selects all the donor screening topics, not all the virology stuff.


comment:
global issue - the cobas logo disappears and reappears randomly throughout the app. not sure what's causing that?


comment:
Can we add some kind of screen after this that wraps up what they just learned - and explains what more is to come in the device specific courses? I'm thinking just 2-3 sentences from the robot in audio and a sentence or two on screen.


comment:
in text at top - call course Materials Management.


comment:
Update Correct response to read:

Since Nancy is in the Interim stage in late October, she needs to complete the Quality Control tasks by April, or six months from when she entered the Interim stage.


comment:
Replace art work for certification stages with right pointing art work from earlier training course


comment:
Update Incorrect message text to display:

Based on the example provided, Clark only has 30 days to complete required tasks in Pending stage.


comment:
Update Correct message text to display:

Since Clark is in Pending stage in the example, he has 30 days to complete all required tasks in Pending stage.


comment:
Correct spelling of privileges in yellow text box. There is no 'd' in privileges


comment:
Update audio to state the full field name "Observation Time (Days)" That way the user knows the timeframe is days and not weeks or months


comment:
Clicking on Play button after audio is complete does not allow the user to re-listen to audio. Please update to allow users to listen again, rather than have to use navigation


comment:
Update text to read:

Throughout this course, you have learned the basics of certification. Now, let's test your knowledge and see what you remember!


comment:
Update Evaluating Certifications: Question One | Answer One text to read:

The user's certification will expire on August 3, 2016.


comment:
Update Evaluating Certifications: Question Two | Answer Two text to read:

"March 2016."

Please include period to match the other three possible answers


comment:
Update Correct answer text to read:

Correct. The will will exit the Interim stage one all required tasks are complete.

How long can the  . . .


comment:
The "Select all of the highlighted areas you would review" question and answer does not seem right. Let's discuss over the phone.


comment:
Change answer for Q2 to be: Barcodes must face to the right so they can be scanned.


comment:
Will the content listed on the left be read aloud?


comment:
I wonder if the effects on children section should occur prior to the Strategies section?  So the order would be, Indicators, Effects on children, Strategies, Intervention protocols, Referrals, resources?


comment:
The graphics help this out a lot (without the pictures, it would be difficult to read).  Most of the families we serve do not carry brief cases or wear high heels?  This pictures do a great job of illustrating, but wondered if there were similar ones in different dress.  I do like the fact that the "shadow" images do not seem to indicate a particular culture.


comment:
I like how this learning check is set up!


comment:
I appreciate the interactive display of this scene


comment:
Will be interesting to think about how this scene might be more interactive?


comment:
I wonder for the Parent-child relationship box is we should also include a statement about young toddler/infant responses.  For example, child seems hyper vigilant or or easy to startle?


comment:
feedback added 7/21/16- from previous feedback be sure ebarII is correct and consistent


comment:
no slash in the title. also battery is missing the y in the first line of text


comment:
Can the numbers for the dose have boxes around them, so it's clear they are buttons?


comment:
> needs to be active when the learner comes back to the screen


comment:
Need to add "Click > to continue." When next button activates.


comment:
> needs to be active if learner comes back


comment:
The video keeps stopping about every 4 seconds and it would take 1 minute to restart to play for another 4 seconds....I even restarted the blueworks with hoping it would resolve the play. No success.  I am hardwired into the network with high speed access.   I stopped trying to watch at 00:49 seconds


comment:
Agree with the comments re the slide button. I had difficulty as well.


comment:
In addition to the comments below re when you would not need a R&R strategy, should there be a comment that the robustness of the R&R strategy will differ by trial and trial needs.


comment:
The R&R strategy and content procedure does not link you to any specific procedure. It just brings you to Veeva Vault.  Are you expecting folks to search for the procedure?  I would have expected it to link directly to the procedure.


comment:
Link 2 does not work (see previous slide comments)


comment:
In the title of Chapter 4, should "system" be capitalized to reflect title case?

In the endnote at the bottom, 
* Delete The from "The Smarticles Technology" for consistency?
* Add "The" and lowercase "Product" for consistent use of articles?
* Should platform be lowercase and/or should it say "system" instead of "platform" for consistency with the title of Chapter 4?


comment:
In the overview of the chapters, the on-screen text says "Module" instead of "Chapter"


comment:
change "press release, then" to "press release. Then"


comment:
If the headline under PRESS RELEASE is sentence case, then "Microbiology Lab" should be lowercase.

The second line of the last bullet needs to be aligned with the list.


comment:
In the doctor's response, hyphenate "patient-management"
In the first bullet, a space at the beginning of the sentence or something else is throwing off the alignment with the rest of the bulleted list. 
Should "testing" in the phrase "Antimicrobial susceptibility testing" be bold?


comment:
In the patient response, hyphenate "infection-control"
Delete the hyphen in "pre-screening" (that prefix is closed per CMS hyphenation table 7.85)


comment:
Hyphenate "high-quality" (Or delete "high" per my next query). 
Is there a different way to say "the expectations for delivering high-quality results are high."? The repetition of "high" seems a little off. Would it work to simply delete the first instance of "high," so that the text reads: "the expectations for delivering quality results to physicians are high."
If you're using the serial comma, add a comma after "easy" in "quick, easy or automated"


comment:
Delete the extra space between "and" and "other"


comment:
First paragraph:  Should Microbiology and Chemistry be lowercase?

Second paragraph:  Add comma after "As a result."  Delete the hyphen in sub-specialties (per CMS 7.85, table 4). Should Bacteriology and Mycology be lowercase?  Make the sentences that begins "Thus, different skill sets are required. . ." active voice? For example, "Thus, lab personnel who focus on a specific set of organism classification and processes are required to have different skill sets."  Add a comma after "observable" to clarify that's the end of the definition of phenotypic.  Also, I think changing the sentence as follows would make it easier to understand: "For most tests, the staff must understand the phenotypic, or observable, characteristics of organisms, so that staff can investigate and work toward the identification of an organism that is causing infection."


comment:
CAISO Demand Forecast:
Add Helpful Tip:  This report also displays actual demand (not forecast.


comment:
System Load and Resource Schedules - on When to  use it:  remove the words "ratio of"


comment:
We need to have this screen not replay if they come back to it from the legal disclaimer.


comment:
This page needs the audio icon and the transcript button. See GRFT for an example.


comment:
The first button needs to be updated, per the GRFT edits. Change first sentence of button 1 to "I provide IT support for the users of the cobas IT 1000 application."


comment:
Need the audio to say "The cobas IT 1000 application." This is a global change, per the GRFT edits.


comment:
will need the audio icon and transcript button on this screen.


comment:
text on the left - application needs to be lowercase.


comment:
Say "Click each numbered section to learn more." for the directions.


comment:
add visited state to the numbers, so they grey out when you've visited. they can still be clickable, they just need to know what they've already clicked on.


comment:
global area popup - cut text to the box doesn't have to scroll.


comment:
Text size - this looks really big on this entire screen, including the popups, when compared to the rest of the course...


comment:
multi-site, can we add a note to roche asking for a screen shot that shows a multi-site configuration?


comment:
navigation - add an image of the triangle to the popup so learners know what you're talking about.


comment:
List area popup - can we get a close up of that section in the popup?


comment:
Field area - again, a close up, so we can see the blue dots?


comment:
Warning area - second sentence should say "You can click any warnings shown in this area to learn more."


comment:
filters - change the last three sentences to bullets. "The filters color indicates status:" * Blue - ...


comment:
can reports, etc. be at the top left? Also, see if you can make it look like a stack of cards rather than a button to help with confusion.


comment:
re-write so there aren't any "ing" in the popups please. also, please check that the callouts go back to the right item - there were a couple I rolled over that pointed above or below the item.


comment:
can we not center the text in the rollovers? it's hard to read.


comment:
This demo needs to go before the click through demo in the course. Nicole and I discussed moving it at our alpha review.


comment:
this screen shot needs to to be replaced with the new ones Nicole provided.


comment:
your correct and incorrect feedback can't say the same thing on this question.


comment:
Can we have the robot make a final statement? And then you'll have to add the audio icon and transcript button.


comment:
Need to say cobas IT 1000 application in the audio.


comment:
also need to add transcript button and audio icon.


comment:
change to say ". They have" instead of ", and have"


comment:
Is this the updated screen shot? Because you can't see those status icons. If it is the right pick, we need to crop it to show the icons better.


comment:
move note to roche down so you can read the other items on screen.


comment:
the graphic on this screen likely will be updated based on what we do to GRFT.


comment:
change "you'll" to "you will" and "you're" to "you are"


comment:
Since iHCP is utilized for more than trackin payments, can we revise the opening to something such as "Many nations worldwide have regulatory requirements in place regarding interactions with Health Care Providers."

Change Genentech to Roche

Capitalize Engagement Approval 
Change spend reporting to Actual Spend Reporting


comment:
Change affiliates and partners to external HCPs


comment:
This is a tricky situation.  In this case the best answer is to consult with Legal and to submit the iHCP request to engage with the HCPs and also verify that supplying the webcam would be appropriate. 

This situation is two fold.  Legal would need to review the current contract language to ensure that it is properly documented that cameras would be on loan.  The iHCP engagement request would be submitted to ensure engaging the HCP is appropriate and that supplying the camera would be appropriate as well.


comment:
Change "purchase order" to "consulting agreement"

Change "Will the work be in the same scope as the existing PO" to "Will the work be covered under the current scope of work within the existing consulting agreement"

change "paperwork" to "the current consulting agreement"


comment:
Why at the beginning of this screen are Demand Forecast and Base Schedule green, and everything else is gray?


comment:
Do we need to also give some kind of direction here for exiting the course?


comment:
Ditto for the 4th bullet point: Should state HIV and not HCV.


comment:
remove are after Management  should read "Are LIS and Central Management included in all installations?"


comment:
remove "M" in front of Software in title   should read "Software: Informal Assessment Questions"


comment:
Love the list when you click the word here.  After you close out of it you loose the scroll bar to the right and have to close out and go back in


comment:
I would like to change question 2.  I had a hard time finding the pinch point icon on the instrument.  Can we change the question to read like this?  What does this symbol mean? (point icon under Instrument Hood) then change answer to show hot surface icon.


comment:
Revise the flow of Meg's transcript towards:
Change "Let's learn more about the process and why using the system is important to our business. Click the right arrow to see a conversation...." to "Let's learn more about the process and why using the system is important to our business.  Use of the iHCP system and following the process helps Roche avoid potential non-compliance with local regulations and requirements. Let's learn more about the process and why using the system is important to our business. Click the right arrow to see a conversation between two employees."


comment:
Jill's response is a little misleading as Sam could be acting as a iHCP coordinator.  Revise the last sentence of Jill's response from "You will be the Engagement Owner in a situation like this." to "In this case, as you are requesting the meeting to occur, you would be acting as the Engagement Owner."


comment:
Change wording on screen from "Will it help Roche to continue ethical business?" to "Does the iHCP process and system support Roche in conducting business?"


comment:
Based on previous feedback provided this screen should say "Maintain the integrity of our data".  If the concern is matching Meg's transcript to the words on the screen, revise the last sentence of Meg's transcript to say "The iHCP process allows us to comply with regulations, ultimately assisting in maintaining the integrity of our data and our reputation as an industry leader."


comment:
Capitalize the R in Request when referring to Engagement Request forms.  Under the Engagement Owner role description, it currently reads Engagement request forms; it should read Engagement Request forms...


comment:
Under Affiliate Contact role description "reporting to regulatory authorities..." should be "reported to regulatory authorities..".  This feedback was provided during alpha review but I do not see this was changed.


comment:
Observation, why is the right arrow greyed out on this screen in particular? On all other screens it appears in blue.


comment:
Please check functionality of this section.  I purposely clicked the wrong responses and when I tried to click the correct responses, it kept saying "Sorry, that's not right." I attempted it about four times and on the fourth time the submit button disappeared.  I had to click the left arrow to go back to the previous screen.  I then tried again and got the correct answer.  Please check the correct answer response as it it currently states "An an..." but I believe should state "As an..."  also revise wording on the correct answer as in combining the wording it now does not make sense.  Revise to "As an Engagement Owner, Sam's first step is to use his available resources to confirm compliance with local country requirements, then submit an iHCP Engagement Request."


comment:
The incorrect answer provided does not make any sense.  It does not relate to any of the choices that are being provided as answers. We will need to speak about what to change this to.

Check functionality, my expectation is that if the wrong answer is selected the screen would reset back to the original (all answers show up in purple) and this is not happening.


comment:
remove the extra "to" under What Could Happen so it is stated like this "What might happen next if Joe decides not to start the iHCP process?" instead of what it currently states.


comment:
Revise the wording under the correct answer as it was not incorporated as I had asked it to be and the way it is written is inaccurate as the requirements and regulations are not at risk, it is the compliance with these items that would be put at risk.  Revise to state- "If Joe does not use the iHCP process, he may put compliance with local country requirements and regulations at risk.  This can have long term implications for the company."


comment:
Please check functionality if the incorrect answer is selected.  It should prompt the user to understand that the answer Julie provided is incorrect.  When I selected the first response it did not prompt me by saying it was not the best response and when I clicked back I had to go through the entire scenario all over again.  This is not efficient.


comment:
The last sentence should read "There are valuable resources available on the iHCP intranet, use them to help you plan an engagement." not sure why it was changed to "help an engagement" which does not make sense.


comment:
Pictorial with calendar and 90 days in large font should be revised per the feedback provided. It should state a minimum of 90 days...


comment:
Why are we including 7, 8, and 9 on this page when it doesn't look like we covered these topics in the previous presentation?


comment:
Why are we using the term "global changes"?  Isn't there a more appropriate word for making changes that encompass the entire application?


comment:
I'm confused with the wording the appears when you select Certification or Filter incorrectly.  Why is it referring to Grid settings?


comment:
I accidently hit enter twice and now am stuck.  I am hearing information on a screen I cannot see but cannot get out of the creating a shortcut presentation


comment:
When the female speaks the sound is very low


comment:
Does Accu-Check Customer Care also support the IT 1000 or is that supported from the RPD call center?


comment:
What is suppose to happen on this screen?  It doesn't take you to any of the other courses listed.


comment:
It says there is audio but I don't hear anything.


comment:
now that BAAOP has split off into 2 courses, we need to change the course title on the plane and in the storyline shell to "BAAOP basics: Part 1"


comment:
Screen title and intro text - "BAAOP basics: Part 1"


comment:
This isn't for this page, this is for the Home page of the Intranet...

I think it should be a "blogroll" and show the most recent blog posts, at least 4 or 5...that way, if it's a week or so before I get to sharon/kirk/or leanne's post, I don't have to dig it up in email...I think we should then have a link to a larger listing, if this page isn't the larger listing itself.

If that's not feasible, then the most commonly updated things should be linked to from this home page...like Monthly Updates....we can search for resources when we need them, but things like Updates, should be front and center. I found myself spending extra time remembering "where would the sales snippet be"...and while I now know it's in Monthly updates, I think putting it on the homepage will increase readership.


comment:
Second sentence should say "If any of these rules were..." (instead of "was")


comment:
Looks like on the feedback layers, the Back buttons are cutoff


comment:
In feedback layers, remove space between (ADC) and comma


comment:
When selecting "Not yet,..." there's a different back button


comment:
In video, when salesperson image is shown, change text to: Has had bad experiences with salespeople. 

Also, can the salesperson have a regular smile? His eyebrows look good now. :)


comment:
In the incorrect feedback speech bubble, bold "Beckman"


comment:
The last "review" bullet should have "the" before cobas IT 1000 to match the others above.


comment:
Where can I find the version control on this presentation?


comment:
Perrin - I'd like to chat about why my scripting changes here weren't made. Overall, there's a lot of corporate-speak and I think it should be shorter. Am I missing something here?


comment:
needs to be cobas p 680 instrument on this screen.


comment:
under plate carrier, change sub bullets to " Each carrier holds up to five deepwell plates
" Barcodes must face to the right of the carrier


comment:
Change bullets under depwell to " Barcoded, 96 wells with 2.2 mL capacity
" Sealing mats available for storage
" Multiple uses with Library Plate, Intermediate Plate, and Aliquot Plate


comment:
Let's change the title to Primary Pools of 1 to be consistent with what we did to 6.


comment:
my bad - controls needs s for negative controls test 2


comment:
I would remove the green sentence and just update the first bullet here to be that same sentence with the hyperlink. That way it's below the grey line (I get the sense they ignore stuff above that line.)


comment:
IT 1000 screen is blurry...not sure if this is intentional


comment:
I know this came from an internal Roche training, but if possible, I would change the http:// text in the example to something more friendly...like http://IT1000server


comment:
Screen image is a little blurry; may need to shrink the image or replace with a higher-res image


comment:
I suggest a simpler name for the shortcut instead of using http://ridmv447364


comment:
I was not able to Exit the course....no action occured when clicking Exit on the Conclusion page


comment:
I thought of "all tests" being the different devices used in a POC environment (Inform II, Coag, etc.)  But this definition talks about the test types (patient, QC, linearity, OTS)  Can we provide a distinction or explanation of what is meant by "all tests" before these questions?


comment:
A suggestion is to not include the year, as it will be out of date.   Have the examples set with just the month (e.g., started in January so tasks must be done by June)


comment:
When I selected an incorrect option on Question 2, it automatically move to Question 3, instead of going back to Question 2.


comment:
Same as Question 2...with an incorrect answer in Q3, it moved to the next screen


comment:
No "correct" popup window showed after selecting the right answer


comment:
No Correct popup window occurred after selecting right answer


comment:
No "correct" popup window shown on screen


comment:
Change objective to Recognize the user workflow for the system.


comment:
remove picture since you moved it to the new section.


comment:
remove the second sentence from bullet three and move the last bullet up to be bullet four (right after load tip racks).


comment:
Suggest a story for 1)EIM Entity SC and 2)Participating Resource SC


comment:
Why are we still using OTS and QC as the items requires for certification in the opening?  This makes it seem like we only certify using these methods.  Also, I thought we were not going to use OTS to describe direct observation.  (We would say they needed to be directly observed using the observed testing sequence on the Roche device.


comment:
You try it text under - "Practice a real-world scenario in BAAOP." Update on other menu screens, too.


comment:
last word audio says "customers" and transcript says "consumers"


comment:
Let's do this with a grey box like the other animation to be consistent.


comment:
remove ; and . from the bullets. Capitalize each.


comment:
at the end of this section, we need a wrap up screen. (Sorry!) where we say "Learners review the answers they shared with the HCP and are told where they can go for additional information they can share with HCPs."


comment:
"... goes into symptoms related to the most common issue." Note to team - what issue should we focus on?


comment:
If the learner chooses an incorrect position statement for any judge, please have that judge frown with a thought bubble that says "I'm not sure this person understands..." That should stay on this screen throughout the activity.


comment:
This isn't the right answer. The one with CE-IVD is the correct position statement here. Please see the script.


comment:
Need a -after the 8 in 8 hour. need a period at the end.


comment:
remove stray period before Abbott in feedback


comment:
wrong feedback for correct answer. please see script


comment:
need a period at the end of the good feedback.


comment:
There are 2 correct answers here. Both should be lit up as correct when 1 is clicked. Also, when I clicked the 2nd answer, I saw the feedback for the first button.


comment:
Question 1 pop-up, add the in front of cobas in second sentence


comment:
Question 2 popup there doesn't appear to be a space after the (R) either time


comment:
Second pop-up ready-to-load and fix hyphenation in ready-to-use


comment:
First question popup, add a period at the end.


comment:
Ryan, what do you think of having the "good" question have a prompt that says "Is there a better question?" at the end? That way it feels a little more like there is a stake in picking the best answer rather than just clicking down the row?


comment:
Word this in active voice?: "How do microbiology labs affect costs?"


comment:
Change to "maximizing the resources and automation" to make the sentence easier to read. (Otherwise, "automation" initially seems to be out of parallel with "maximizing.")


comment:
Because each answer is a complete sentence, add a period to the end of each one? (Or does that go against style for question answers?)


comment:
Delete the period at the end of the definition because it's not a complete sentence?


comment:
In Instructions, change to "ElectroMagnifier" instead of "Electromagnifier" to be consistent


comment:
Does this screen need to be changed to 'reset to initial state'?


comment:
Just kidding... change to "Electromagnifier"


comment:
If you get this question wrong, it takes you back to the first question. Is this correct?


comment:
Should the Istock audio still be used here?


comment:
Make "one point to consider..." two sentences


comment:
In the "wow. i hadn't..." speech bubble, change "an" to "a"


comment:
In "I disagree.." bubble, change to "allowed us to process specific samples quicker"


comment:
In the "Yes, the analytical..." bubble should have a comma before "especially"


comment:
In feedback, capitalize "L" in "laboratories"


comment:
Should feedback be "With decades of experience in developing..."?


comment:
This is for the Storyline page: Could we possibly add a link to the Articulate website? I personally find that to be really helpful for when I have Storyline related questions. :)


comment:
Service Team Goals, Juggernauts, Other: It appears there is a typo in the second goal. Monitory should be changed to Monitor.


comment:
Before statement, should include "the" before cobas IT 1000. (I believe I'm reading the edit that we're calling it "the cobas IT 1000" correct?


comment:
Install to go live pop up. Break the first sentence up into two. This training is delivered as a series of e-learning courses. Virtual classroom sessions are available to help you dive deeper......


comment:
When I went to the next screen, and then back to this screen, I had to roll over all the circles to go forward again.


comment:
The placement of the text in the popups is not consistent so it moves around a lot when you rollover all the areas.


comment:
Remove the word "Let's". Change to: Click Continue to get started! (Let us is much too formal")


comment:
Remove the word "let's". Before we keep going, we need to make sure we are clear......


comment:
Multi-site pop up. Change it's to it is.


comment:
Lots of "will's" in the second paragraph. Change to: On the next few screens, I show you how these tasks work. This makes you one step closer to using the......


comment:
Not sure if these captivates are final, but dropdown is spelled wrong in the yellow box.


comment:
In the second captivate, I can't see a thing of what you're displaying. It's really blurry.


comment:
Note to remove all contractions from the transcripts.


comment:
Interm - remove contractions. I am vs. I'm


comment:
Review all script areas here and remove contractions.


comment:
Document Training: missing the word "application" after cobas IT 1000


comment:
Should it say I use the system for reporting, creating and maintaining certifications, and completing all other key tasks.


comment:
Ignore if I'm missing something, but I don't get why there are two "Add a competency arrows". I see that David says something else but I'm confused.


comment:
The Post Go-Live popup still says After Go-Live as its header.


comment:
I got stuck here. there is no action to move on.


comment:
Update "Click the each graphic to learn more about single- and multi-sites" to "Click each graphic to learn more about single and multi-sites
If you make the above edit should it also be changed in the line before to single without the dash?


comment:
I opened the third competency list from the drop down and I came to a screen with nothing but the background slide.


comment:
My edit about updating the text comes from the spreadsheet. Line 33.


comment:
Pending popups in Davids speech bubble, when you rollover 'observed test sequence' the popup goes behind the characters and you cant read it.


comment:
Add a competency popup in Davids speech bubble: The linearity rollover is not working.


comment:
Same issue as Sharon, no continue button.


comment:
Install to Go-Live: Take out the before cobas IT 1000 or add application after


comment:
Use Post Go-Live in the text. Your journey continues post go-live.


comment:
Should we add "application" to the last cobas IT 1000 reference?


comment:
The resources information in the popup is the same as what is already on screen. Will there be resources?


comment:
Change last part of directions to "or click continue to see the application in action."


comment:
on this screen, the device needs to be like a handheld Blood glucose meter. Sorry, I should have been more specific!


comment:
add competnency - pocc should say "I need to check a competency so I am going to assign training to David."


comment:
change document - pocc should say "With training complete, I enter the competency into the cobas IT 1000 application. I should be sure to include any documentation."


comment:
for add competnency - pocc says "I need to attach the competency to David's certification. This puts him one step closer to recertification."


comment:
add competency - for David "My certification now has the competency attached. Thanks Jill!"


comment:
In title and left nav for this and other curriculum screen - change POCC to Administrator


comment:
from first bullet under the blue note, delete second sentence (Instruct participants...)


comment:
change three to say "How are control results reported?"


comment:
under what's next, bullet should just say "Have users complete periodic maintenance."


comment:
"...application is data management software..." not "...application is a data management software...."


comment:
Ia the "I am responsible..." option the more common role?  If so, put it first.


comment:
Should "In the next module, we will:" be "In the next section, we will:"?  I'm assuming IT1000 will use "module" to mean the different eLearnings (like with Middleware), not different pieces of a single eLearning.


comment:
Multi-Site Area doesn't have a highlight, so I'm not sure what piece/part I should be focused on.


comment:
Query about deleting the period is GLOBAL for each definition in this section.


comment:
Is it possible to have two buttons for cobas 4800 System training?
There is a link to the System page:
http://na.intranet.roche.com/sites/RMD-Business/content/RMDSystems/Pages/cobas-4800-system.aspx

This covers all the System itself.
The current link can remain but it should state:
cobas 4800 System Virology Assay Training
as the link we provided sends you to Viropolis


comment:
Should the Guru REVEAL game button show up on the resource tab?  I went to the tab after finishing the quiz and if I was a participant I might click on this and try to take the quiz before going through the module.  Maybe remove from the resource tab list?


comment:
Several edits required for the Dossier.  Will submit via Basecamp


comment:
Tips are not loaded where the MTUs are loaded for the Panther.  They are loaded up where the samples are loaded.  
The MTU button discusses how many tips should be loaded so this can be confusing. 
Maybe delete tips statement so it is not confusing


comment:
I think the Panther and Beckman systems has working footprints switched.  3.0 m2 is the working footprint for Beckman.  Change Hologic to 4.22 m2
Double check with group on the call.


comment:
Need to double check answers where -  footprint for Hologic Panther system should match what we say on the previous screens....4.22 m2  - change once we have confirmed with the group
Also - do we mention anywhere the reagent cassette stability for Beckman?


comment:
Feedback answer for Hologic random access question needs to be changed:

Hologic says random access allows users to load any sample at any time, but due to system restrictions, random access is not always possible. Only fours assays can be loaded on the system at any time and frequent calibrations are required for Virology and HPV assays (every 24 hours or when a reagent is loaded onto the system).


comment:
Change the feedback for Beckman assay to:
Beckman's focus is on workflow and they do not provide a medical value story for Virology assays and assay designs chosen for the assays may present challenges. The assay performance data shown to date may not meet clinical performance requirements for patient management.


comment:
Change the dialogue box after completing the chart - remove the word "sneaky" and change to "resourceful"


comment:
Change the feedback here for Hologic random access to the text written for the assay alerts modules (see my previous comment on this topic)


comment:
After Pooling Software, the next item is Maintenance.  Can we state it is either Pooling maintenance or p680?


comment:
Perhaps have "N/A" auto populate instead of P680 before pooler if requesting Virology?


comment:
After samples test 1, should it say negative controls test 2?


comment:
Need to change HBV to HCV for Access and Gather


comment:
cobas p 680 instrument for each mention of p680


comment:
correct branding for cobas p 680 instrument


comment:
Remove "tell participants to take notes in Op Notebook" - they can't do this for MD due to CAP requirements.


comment:
Remove:

Explain the Instrument Trolley task:
Yellow: Empty the solid waste containers.
Red: Solid waste is full. System stops working.


comment:
Remove question 2

What does a yellow Instrument Trolley task indicate?
The solid waste containers need to be emptied soon.


comment:
Is there a way distiguishing from the paths I have already reviewed.  The finished paths and new path are both green. Can we use a lighter green for completed paths similar to the next screen?


comment:
Edit question 2 prompt to read: Which direction does the barcode need to face in the 5-position rack?


comment:
Under explain secondary Resolution pooling: 

- Change first bullet to read: Initiated to repeat...


comment:
Move this question to the informal assess. question area:

What is the difference between primary and secondary or resolution pooling.
Answer: Secondary or resolution pooling is created to repeat an invalid test or resolve reactive pools after processing. Primary pooling is for original processing.


comment:
Change the answer to read: Secondary or resolution pooling is created to repeat an invalid test or resolve reactive pools after processing. Primary pooling is for initial processing.


comment:
Move first note on page in blue box below gray line.


comment:
Title of section should be "Primary Pools of 6"


comment:
Put space between numbers and units :2mL should be 2 mL


comment:
for this question: Where are reagent and control cassettes stored in the Transfer Module?
Reword answer to: In the onboard refrigerator within the transfer module


comment:
Locate the refrigerated reagent storage area of the transfer module. Explain:
Reword bullet to read: 
Reagent and control cassettes are stored in the 
onboard refrigerator.


comment:
What does the analytic module do?
Reword answer to: Performs automated amplification and detection using real time PCR.


comment:
Pull rack information from the pooling sections regarding RD5 and MPA and place into the content of this section so that our virology trainers are getting the same information as donor screening. Chart on this page should go into the pooling section for donor screening as well. (content should be consistent for these sections regardless of DS or viro)


comment:
False bottom tubes: Should have blue note here stating "For use with Virology assays only"


comment:
For show a reagent cassette, Explain: 

Flip flop the order of the following bullets:
- Load up to 12 reagent cassettes in the drawer.
- Load with the beveled corner facing front left and the barcode facing towards you. (should be first)


comment:
Remove line that comes after wash reagent section:

Always ensure sufficient wash reagent has been loaded before starting a run.

(duplicate from section above)


comment:
Tell participants to refer to package inserts on USDiagnostics.roche.com for transportation, storage and handling requirements


comment:
Add a topic to start this User workflow section called Workflow Introduction

Place the chart that shows the workflow currently placed in the System Startup section in this new topic and state "Workflow can be customized according to laboratory needs."


comment:
Bold this part of the answer to the question:
Confirm that the waste is empty


comment:
Move question to the assessment section: 
Where are the Tip racks and reagents loaded?
Answer: Reagent Cassette Drawer


comment:
Make new bullet after :load tip racks..." bullet.

If necessary, click unload empty reagent cassette.


comment:
For the IM and the IC reword the intro bullet to:

Explain the Instrument Manager (IM):

Explain the Instrument Control (IC):


comment:
Should be file transfers not final:

Remote Graphical User interface: accessible via a web browser for troubleshooting and final transfers.


comment:
Remove: Complete Advanced Software activities from Operator Notebook.


comment:
Reword to : Complete the following training with your group. For this section, follow along with the Periodic Maintenance section in the Operator's Manual, or locate the steps in the User Assistance Tool.


comment:
For what is next, reword to:

Have users complete periodic maintenance.


comment:
bold - Administration > Settings > Processing settings > Maintenance > BackUp Maintenance Activity.


comment:
bold -  Monitoring>Maintenance>Automated archiving maintenance action

bold -  Administration > Settings > System settings > Laboratory settings > Archive settings


comment:
bold - Software Pathway Administration > Settings > Processing settings > Maintenance > Purge archived data


comment:
Correction: The highlight looks like it has a box around only the top, left, and right, so I thought it was a colored tab.  I don't know if that's a rendering issue or a source issue.


comment:
This section comes after the screen area highlights demo, but appears before it in the TOC.  Also, the TOC should better explain what the different "How Do I"s are, if someone is going to go back to them.


comment:
Pending-Jill - What does "working to move David's certification" mean?  Does that mean she, or someone, would be training him?  Why would I use this stage?


comment:
I would suggest adding a tab on this final page alone to access version information and the legal disclaimer, in case it was missed earlier.


comment:
At 1:09, "Service & support" should be "Service & Support" (both capitalized) to match the others (and how it appeared at 0:12).


comment:
Need higher resolution capture - screens are very blurry at this point.


comment:
Wording is clunky on the left.  Reword for clarity (Get feedback from team)


comment:
make highlights more pronounced and change "to learn more" to say "to continue" as it may be unclear to the user that they cannot continue without clicking all highlighted sections


comment:
Change wording to state that instruments are connected to the IT 1000 server (not IT 1000 connected to tghe right instruments).  Also, change end to state that you "will" want to ensure that patient information is sent to the appropriate devices (since HIS locations are sent down the HIS ADT feed).


comment:
THis seems confusing.  The first one appears to map to the IT user, but the description leads me to believe that this is the main POCT for a large IHN and should still get all content.  I am worried that a learner will select the wrong box and skip a needed section


comment:
This screen is skipped for the IT user.  Should this (or a similar) screen exist in both paths as an intro


comment:
Agree that the sample should not be an internal Roche server name if possible.  Also, change narration to state that "we will enter the name of our training server for this lesson" rather than just "enter this name" as this could confuse novice users.  Finally, should this screen be in both paths?


comment:
"The main responsibility of California ISO is to.." (remove the, spell out California)


comment:
DOESN'T NEED TO HAPPEN FOR DP: Learners should be able to drop reliably and efficiently interchangeably.


comment:
I did characteristic 1 then 3. When I click Continue in feedback box on 3, it takes me to the next screen even though I didn't do #2.


comment:
2nd bullet - IVP should be IPV.

The question Candace asks does not seem to match the descriptors on the side.  The descriptors = Where to document and what tools to use as part of the documentation


comment:
We serve a very diverse group of families - most are low Social Economic Status (probably over 95%).  Native American, African American, Latino/Hispanic, Caucasian.  We also serve urban and rural as well as offer services in all 5 of the US Territories.


comment:
We may need to create a new video for this section.


comment:
Totally agree... it is hard to read this much:)


comment:
Replace following text:

LDAP lets you set up the user, passwords, and search criteria that the cobas IT 1000 applicate will use to synchronize user's passwords with LDAP passwords

with:

Enabling authentication via an LDAP-based directory service defines where a user shall be authenticated against LDAP service or with the user's password stored in IT 1000


comment:
In the bulleted list, delete the hyphens after pre- and post- (CMS 7.85)
In the speech bubble, change "cabinet then click" to "cabinet and click"


comment:
Delete the hyphen in pre-analytic and pre-analytical


comment:
In the interface, the tab is labeled Resources. However, the text says "the Resource tab"


comment:
The second option is not true about Hologic but true about PCR so this confused me a little. Do we change the question or the answer?


comment:
Just realised the sequence might change! fOr HIV testing, PCR technology has been the method of choice for 20 years. Could we add at the start of the Sentance 'unlike TMA'?


comment:
We have sample collection info for HBV but not storage. 
Per the PI:
Samples
· Blood should be collected in SST" Serum Preparation Tubes, BD Vacutainer® PPT" Plasma Preparation Tubes for Molecular Diagnostic Test Methods or in sterile tubes using EDTA as the anticoagulant. Follow the sample collection tube manufacturer instructions.
· Whole blood collected in SST" Serum Preparation Tubes, BD Vacutainer® PPT" Plasma Preparation Tubes for Molecular Diagnostic Test Methods or in sterile tubes using EDTA as the anticoagulant may be stored and/or transported for up to 24 hours at 2°C to 25°C prior to plasma/serum preparation. Centrifugation should be performed according to manufacturer instructions.
· Upon separation plasma/serum samples may be stored for up to 6 days at 2°C to 8°C or up to 12 weeks at d -18°C.
· For long-term storage up to 6 months, temperatures at d -60°C are recommended.
· Plasma/serum samples are stable for up to four freeze/thaw cycles when frozen at d -18°C.
· If samples are to be shipped, they should be packaged and labeled in compliance with applicable country and/or international regulations covering the transport of samples and etiologic agents.


comment:
Remove:  Instruct participants to complete the Reviewing and Highlighting Package Inserts in their Operator Notebooks.


comment:
Remove: Instruct participants to complete the Reviewing and Highlighting Package Inserts in their Operator Notebooks.


comment:
Move:
Ask participants how control results are reported.
Answer: Valid or Invalid
to assessment questions
How are how control results are reported?
Answer: Valid or Invalid


comment:
When this question feeds back is it possible just to highlight the correct statements in the image and not the whole image?


comment:
We need to find another answer to replace Filter Tips as this is also a contamination prevention solution. Could we change it to RFID labels?


comment:
Again feedback image highlighted with just the correct answers and not the full image?


comment:
It would be nice if we could select multiple roles.  For example, a small lab may want the supervisor trained as a bench tech and a supervisor.


comment:
Maybe if you cannot select multiple user, a small definition would be listed.  Like what tasks a site expert would be trained on.  I would assume they would be trained on almost everything including pooling software, but they were not.


comment:
Why is the review of PI reagent requirement here with pooling?  Doesn't fit with other objectives here.


comment:
Why is this intermediate screen necessary?


comment:
The concepts between flexible loading and error handling are very similar and in practice will likely be demonstrated together.  Might be better combined as one training goal.


comment:
Change onscreen text to say "First, we will review LDAP - Lightweight Directory Access Protocol. Enabling LDAP gives you the ability to use your organizations network user name and password. It is a little like single sign-on. Click continue to see how to enable LDAP."


comment:
when I came back here from another screen, I got stuck.


comment:
We need a little more audio context here - say "You can create or revise passwords, update user names, and other key settings so LDAP is enabled for cobas IT 1000 users." while you're double clicking. also, remove second reference/repeat of the double click.


comment:
In donor screening, I don't believe that they will be able to schedule new orders for completed tests.


comment:
æSelect the Pool size. Donor screening assays run directly on the cobas® 6800/8800 system, select Pool size "0".  This is not always true, actually rarely true


comment:
Say at the end "Once LDAP is enabled and all settings confirmed, your work is complete. One reminder: With LDAP enabled, password reset is not available."


comment:
Before this page, let's insert a new one that says "Beyond LDAP, you can also configure the application to send email warnings to users. These warnings let the user know when there is work to be done in the application.  You can define two email thresholds:
Initial Threshold: when the number of warnings reaches the configured initial threshold, the application sends a first e-mail to the user.
Additional Threshold: the application sends an additional e-mail to the user once the number of warnings is increased by a number equal to the additional threshold (so if the original threshold was 5, when 10 is reached)" I'll send you an image for the screen.


comment:
change opening to say "You will also frequently use the system status screens within the application. This is where you find out about instrument connectivity."


comment:
detail popup - add "Look here for basics to help you troubleshoot."


comment:
ignore previous opening edit. instead, have it say "	change opening to say "You may also use the system status screens as you get started with the application. This is where you check instrument connectivity."


comment:
update to match GRFT IT page - we removed a lot of these courses.


comment:
remove the last two sentences from the opening.


comment:
Collection and storage section describes collection but not storage.  Add PI requirements for storage i.e. time and temperature


comment:
þPosition 1 (red): Multipositive (HIV1-M, HCV, HBV).
þPosition 2 (blue): HIV1-O
þPosition 3 (white): HIV2
These subbullets are in the wrong place, they should be under the positive control minirack not NHP minirack.


comment:
This is a great but I'm confused why some screens have voice over and others don't.


comment:
Start by saying "Let's create a shortcut for the cobas IT 1000 application, before we login."


comment:
Fix lines in graphic for Target Specific Results


comment:
when you have the nonsense stuff for the web address, say "Enter the web address for IT 1000 at your location. For this hospital, we enter blah blah blah"


comment:
can we get a space between cobas and IT in the shortcut naming text that's in the orange box?


comment:
End by saying "You can login from this screen by entering your username and password."


comment:
Review a comparison of tests.

It is unclear what this means


comment:
Need to add a registered trademark after all instances of cobas.


comment:
Main Text: Suggest adding a space after the first sentence and bullet points.


comment:
"Explain sample collection and storage for WNV test: 
æPlasma collected in EDTA, CPD, CPDA1, CP2D anticoagulant.
æBlood collected in EDTA, CPD, CPDA1, CP2D anticoagulant or BD PPT" tubes.
æCadaveric blood samples collected in EDTA anticoagulant or serum clot tubes.
Same comment as MPX, add storage data from PI


comment:
Second button text: Suggest changing the second sentence to either, "I use the system for reporting, creating and maintaining certifications, and completing all other key tasks." or, "I use the system to report, create and maintain certifications, and complete all other key tasks."


comment:
Transcript and Main Text: Suggest changing "login" to "log in"


comment:
Main Text: Suggest adding a space between first sentence and bullets.


comment:
remove note to Roche from multi site popup.


comment:
have the continue button active without forcing them to click on the tour.


comment:
change opening to say "If you need a reminder about any sections of the application, click the numbered area for details."


comment:
all the popup graphics are super blurry. is there a way to fix that???


comment:
can we get like a "congrats" that pops up when they get to the login screen?


comment:
instead of logging in, call this creating a shortcut. that's what they actually do in the practice.


comment:
DOESN'T HAVE TO BE DONE FOR DP: Button should only say "Finish the activity" if you've actually completed all 3, not just automatically on the far right one.


comment:
Can you use the checkmark that matches the other one used in feedback? This one is different looking. Let me know if you need me to provide it in this yellow color


comment:
After I completed mod 1, it was light blue as it should be. Now that I just completed mod 2, mod 1 and 2 should be light blue, but they are both dark blue


comment:
The yellow Xs and checks on these colors looks a little funky... can you just change the Xs and checks to white?


comment:
Should we include link/comment for UsDia for MSDS sheets?


comment:
Typo for bullet 4- should state HIV-1 not HCV


comment:
Should remove the CMV comment.  Should update each screenshot since we don't have HIV 200 uL claims and the HCV result algorithm indicates 200 uL approval- please replace.


comment:
Please add disclaimer comment that user workflow can be adjusted per the site's needs as mentioned in the Ops manual


comment:
Since we're indicating starting the system to get it to be ready, after you log in and it's in standby they need to press start to have instrument move to Ready state.  Please add this comment if not in later section.


comment:
Add comment for liquid waste precaution for NOT cleaning with bleach and/or DNAway since this may cause fumes.  
Add disclaimer that each site should handle waste content and volume according to local regulations.


comment:
Add comment for reagents about 30 minute equilibration recommendation for customer to evaluate workflow.


comment:
In first heading on screen, change to Facilitator Guide instead of Faciliators


comment:
1)It is not obvious where the highlighted items are, so it was not apparent where to put the mouse.
2)Need to remove the logo (red triangle).
3)Need to explain all navigations.


comment:
Need to remove logo.  Could change to "Your EIM Entity Name" .


comment:
We need to explain the timing for submitting base schedules for a EIM Entity SC and a Participating Resource SC.  This may be covered in the Base Schedule Foundational Concepts.


comment:
Gray play button circle stays on top of video while it is playing


comment:
don't see a highlight/zoom or whatever on the BAAOP box


comment:
let's purchase this image since they liked in in the DP. I would grab it now and send to you, but I don't have the stock number.


comment:
Suggest having the Continue button appear to the right of the image so it doesn't overlap it.


comment:
Correct Feedback: Suggest adding a space between the first sentence and bullet points.


comment:
Should the text boxes always be showing on this screen or do they need to wait until after the voiceover completes? If they need to wait, I'll update this in the Cert. Basics course.


comment:
Upon coming back to this screen a second time, the continue button would not reappear.


comment:
Upon visiting this screen a second time, the text boxes would not reappear.


comment:
cut the line "Remember, QC tasks show an operator knows how to run their instrument, while Observed Test Sequences occur when a supervisor monitors an operator while they are testing."


comment:
the oil change analogy doesn't work. Go ahead and get rid of it.


comment:
get rid of the bold and note to Roche please!


comment:
check the feedback boxes - they auto advanced without me trying again. they also appear to be the wrong font.


comment:
can we have something onscreen before QC every appears? very blank.


comment:
we use the doc (male) as a supervisor in the previous animation but now we're showing him as an operator. can we get a male operator that differs from the doc please?


comment:
need to replace POCCs with administrators - per global GRFT edit.


comment:
overall, this whole animation feels slow. can we speed it up?


comment:
correct feedback - need space before 2015 in first line


comment:
incorrect feedback - say "Clark has just 30 days to complete his tasks in Pending. Try again."


comment:
Instead of making them try again, just give them the feedback and move them. No need to make them repeat the question since we give them the answer.


comment:
go ahead and take the first text box off. Could we show a calenadar with 6 mos vs. 12 mos?


comment:
Can we make the parameters a different screen for each stage? It's really hard to read with one bullet per stage when I think Pending has like 2 sub bullets


comment:
say "Select the instrument from the drop down menu, ACI2 GLU in this example."


comment:
after click ok, can we go back to the main screen and just say "With that, you created your first certification in the application."


comment:
How about "Click a button below to practice." for the directions. And can all buttons be active?


comment:
add a new bullet - describe the plate carrier.


comment:
add new bullet (before): Describe the deepwell plate.


comment:
make sure to clarify deepwell plate is optional.


comment:
Incorrect feedback. Change second sentence to say "The operator needs to be recertified or she will lose access to her instruments."


comment:
instead of correct feedback popup, can it just move you to the next screen?


comment:
make correct feedback change to all questions in this section.


comment:
Does not appear to be a right arrow to click.


comment:
The "Click the right arrow..." is in the wrong font.


comment:
1)"Drag the correct BSAP task..."  We assume that they know what is correct.  Perhaps if they took the foundational course first they would know.
2)Suggest changing the word "portal" to "screen"


comment:
Change "BS" to "Base Schedule (BS)" or "Base Schedule".


comment:
Be careful with capitalization "Real Time Market" should be "real-time market".


comment:
Change to Onsite Training Facilitator Guide


comment:
Suggest changing yellows and oranges to cool tones.


comment:
We don't say "CA ISO"  or "CAISO" we use "ISO" or "California ISO".


comment:
The two BA's should be labeled "EIM BAA" and "Non-EIM BAA" or something like that.


comment:
In my previous comment it might be appropriate to use BA instead of BAA.


comment:
Don't like two colons in the titles.  Would rather have a hyphen or something like that.  Let's discuss.


comment:
When you review the terms a second time and user selects 5 stars (they have an understanding), it does not change the "X" to check on this screen.


comment:
In the past, the green boxes were for dragging, while in this activity it for clicking.  Should it be a different color?


comment:
Can we find a learning agent with more contrast between her clothing and her skin?


comment:
We talk about using the the drop down to local deactive individuals but we don't show how to do that.  WHY?


comment:
Why are we providing the accu-check number when this is IT 1000 training?


comment:
Where are you putting the course information/version control?


comment:
Replace following text:

One Reminder: with LDAP enabled, password reset is not available

with:

One Reminder: with LDAP enabled, password reset is not available in cobas IT 1000


comment:
Correction to first comment:

Replace following text:

LDAP lets you set up the user, passwords, and search criteria that the cobas IT 1000 applicate will use to synchronize user's passwords with LDAP passwords

with:

Enabling authentication via an LDAP-based directory service defines where a user shall be authenticated against a LDAP service, instead of the user's password stored in IT 1000


comment:
Replace Addition Threshold text with: defines the further interval for sending e-mails.

For example:
Initial Threshold = 10
Additional Threshold = 5

E-mails will be sent after 10, 15, 20, etc. occurrences of the warning


comment:
I'm open to the team's feedback; however, I think the previous screen is good enough. I'm unsure how we would effectively demo


comment:
Replace the following text:
You may also use the system status screens as you get started with the application. This is where you check instrument connectivity.

with:

You can view Instrument connectivity on the Instrument > Status page


comment:
change opening sentence to get rid of It's...


comment:
is "review of worksheets" bullet a different size font?


comment:
profeciency still really blurry in the captivate.


comment:
Can you add bullets for the last two competencies for consistency sake?


comment:
resources screen - same issue, no c in chek. also, it's missing a dash in the phone number


comment:
without the final continue button on See it In action, the next steps never unlocks


comment:
can we adjust the transcript button so its not one big block of text? We've been inserting hard paragraph breaks in the transcript to make it easier to read.


comment:
On iPad, product name wraps to a new line when it doesn't have to. Can we do anything about that?


comment:
Update first bullet to Find the labels for the labeling activity before beginning this section.


comment:
Actually, answer choice 2 is also correct. change answer 2 to October of 2016.


comment:
I can't tell what I'm clicking on on these screens. Can we 1. Make the screenshots bigger? (so maybe the directions are across the top of the screen?) 2. use a box to show what I clicked?


comment:
don't have the robot keep animating in every time I revist. he should stay onscreen.


comment:
Change Right answer to "Complete QC, patient tests, and OTS." as all of them show incomplete.


comment:
remove the 5 after the document number at the bottom of the page.


comment:
Would recommend that the Welcome path turns grey the second time you come to this screen. Both this time and the last time I reviewed, I had the same issue of selecting the Welcome the second time because it was green.


comment:
The Welcome and the See it in action buttons should probably be grayed or another color the third time around so we know the next button is the Next Step buttn.


comment:
Under resources, the number we give to customers who call for cobas IT 1000 is incorrect. It should be the Accu-Check Customer Care # and choose option 5. This is what is in the manuals and part of marketing strategy to have them call one # for all their POCC needs. The appropriate number is 1-800-440 3638, Option 5


comment:
The number also needs to be changed on the "Next Step" conclusion page to the 1-800-440 3638, Option 5.


comment:
Update cobas IT 1000 application is a device and data management solution that connects diagnostic instruments within a . . .


comment:
for all instances, change cobas IT 1000 application to cobas IT 1000 solution


comment:
In the audio, "hospitals in a network like Maria's can be multi site configuration in the cobas IT 1000 application"

does not sound right . . . suggest

"hospitals in a network like Maria's can be configured as a multi site in the cobas IT 1000 solution"


comment:
Change the footprint for Hologic to working footprint of 4.22 meters squared so that it is comparable to Beckman


comment:
needs to be:

The DxN VERIS System provides a first time to results of 70 minutes for DNA results and 100 minutes for RNA results.

Please also change the feedback


REMOVE:  "results in eight hours" in all the other answers and adjust accordingly.


comment:
change statement:

Hologic's position of _(random access)_ claims operators can load samples at any time, in any order on the system


comment:
should only be "TMA offers no method"....and "real time TMA has not be used in routine..." The other two answers are wrong


comment:
overview - meg screen - Agree that you can't have her talking for that long without graphics. Really, this should be a simple animation. I've listed below some ideas that if you like them, you can send to ha-trang and have her put together for you:
* data going between hospital and Genetech
* Dr shaking hand with pharma rep
* Doctor receiving money/holding payment
* computer with iHCP system on screen


comment:
why iHCP screen - meg - We can cut this way down....it's pretty repetitive. Here's my recommended edit: You might be thinking, "Why does iHCP matter; is it just another corporate process?" It does matter because we work in a complex, regulated, and visible environment. Even more so, Genetech (confirm that it's Genetech that we should refer to, not Roche as in current script) is proud of our reputation for conducting business in a responsible and ethical manner and believes real success is compliant success. Through the iHCP process, we are prepared for and welcome increased transparency requirements.


comment:
affiliate contact - Edit your 2nd bullet to say: 

* Confirming the affiliate reports the actual spend after the engagement.


comment:
When is iHCP Needed screen - See PPT file for suggested edit to all on screen text


comment:
What to do when - in first sentence, edit to say: The iHCP process has two phases: the Engagement Approval Process and the Actual Spend Reporting Process


comment:
Learn from Jane - First sentence, change to: Jane followed the correct process by telling Tom that they do have to follow the iHCP process in this situation. She also took the time to direct him to the available resources. 

Why does this choice benefit everyone?


comment:
Meet Joe - Change branch off to break-out in first sentence


comment:
In the Daily Checklist Basics: Initiate a Run of Calibrators and Controls Activity, under materials needed change llst to list


comment:
Update time under Maintenance: Weekly Maintenance activity to say "Times will vary depending on configuration."


comment:
Move the new content for printing text and the new status report graphic to be below the Demonstrate accessing the Reagent Unload/Load list text and graphic.


comment:
Change to unloading and loading in:
1st bullet: Demonstrate loading and unloading reagents and explain:
2nd bullet: Demonstrate loading and unloading consumables and explain:
2nd subbullet under 5th bullet: Review Inventory once all reagents and consumables are loaded and unloaded and following a Reagent Registration on the cobas c 701 and cobas c 702 modules.
#2 under activity instructions: If possible, have them practice loading and unloading reagents on each module in their configuration.


comment:
First appearance in the note should have ® after cobas.


comment:
Switch load and unload to unload and load in the simulation task list at the end of the page.


comment:
Update failed calibration spelling in second bullet under "Explain about calibrations and QC" to "Why calibrations may be recommended: - Reagent Changeover - Timeout - Failed Calibration - Calib Now (Preventive Action must be activated to enable the look ahead feature Calib Now)


comment:
Paragraph 2 reads a little weird... maybe it is just me, but seems like this could be better worded... "Let's learn more about the process and why..."?


comment:
Computer screen - are we going to insert a screenshot of the actual iHCP system? Perhaps put a note to genentech there that it is needed if we don't have it.


comment:
Transcript sentence 1: 2 spaces between I'm and Meg


comment:
Can we change the player skin to say Roche iHCP alpha. They have asked us to refer to everything as Roche.


comment:
Transcript: 2 spaces before 2nd last sentence


comment:
It feels weird to me that the "Remember: The iHCP system doesn't work..." comes after the directions to click the right arrow.


comment:
I believe proper branding is cobas® 8100 automated workflow series. Also in last bullet under demonstrate, change "enables on the Start screen" to "enabled"


comment:
The spinning globe is distracting to me, especially how it just is frames flashing. What is the value add here over having a regular map?


comment:
It feels weird for the selected state of the buttons to be green since this often signifies a correct answer. Could we use the light blue instead maybe?


comment:
there's randomly the word "false" above Jane's head after she gets the text message


comment:
This sound is a text message sound, not an email sound


comment:
Let's change the opening paragraph to Where are the best iHCP informational resources? 

Cynthia asked us to limit conjunctions.


comment:
Legal responds the 3 hours after Jane emails them. Seems odd that there would have been enough time for approval if she put it in iHCP 3 hours ago, but now there might not be. Maybe the reply from legal should not come until days later?


comment:
The first time I clicked the correct answer the right arrow did not change states so that I could click it. Then I clicked the wrong answers circling back to the right answer and it appeared.


comment:
change they do to he does in the first sentence.


comment:
When I select 1st answer then 2nd, the feedback box doesn't re-slide out (or when i select 2nd then 1st)


comment:
Joe's pose on correct answer seems odd, like he is talking? and his hand is sticking out above the green box a tad


comment:
Second sentence: What should he do next in this situation?


comment:
On all other screens, the blue directions come right after intro text like they are another paragraph instead of a big space between intro and directions like they are here


comment:
Delete period after Monitor Calibrations.


comment:
FAQ 1 text - two spaces before last sentence of question. two spaces after first sentence of answer.


comment:
FAQ popup - can we make the scroll bar not so tight on the text? It butts right up against some text, and even slightly covers some (last paragraph the words ensure and engagement are cut off)


comment:
FAQ 2 answer - two spaces after first sentence


comment:
Incorrect answers don't have the X watermark like others


comment:
Can we maybe italicize the questions to help them stand out as different than the answers? Or perhaps indent the answers slightly


comment:
Man's response - 2 spaces after first sentence


comment:
First answer option seems odd to me - should it just be Affiliate Contact List link? Is "Reaching out to the appropriate person" something within this link? If so, maybe "Reaching Out to the Appropriate Person on the Affiliate Contact List link" ?


comment:
When you select a 2nd wrong answer, the box doesn't re-slide out.


comment:
Jane: 2nd sentence - two spaces between thought and submitting


comment:
Text in purple dragger is in some other font


comment:
are there any resources to include? Resources button doesn't work


comment:
Christa is right. Let's change the 2nd paragraph to Let's recap the scenarios.


comment:
Change first sentence to Jane was helping Tom schedule a trip to ASCO where he also wanted to schedule some extra meetings.


comment:
2nd pph. Change the word and to an right before iHCP.


comment:
Feedback font doesn't match feedback font. Is this right?


comment:
Delete #4 under global buttons. This has been moved later. In #6, change appguide to guide


comment:
Under What do you want to do next? - Options for the facilitator. Options are:

Delete Options for the facilitator.


comment:
Bold cobas  That the information is automatically sent to the Data Manager through cobas link over a secure server


comment:
Should we use EAP settings here for wireless configuration?  Only a select subset of customers will be using this.


comment:
Continue button does not appear after rolling over all options


comment:
Some of the highlight areas (like filter) are VERY small and may be hard for the user to see


comment:
Change QC every so it is surrounded by quotes and is called a setting (it is somewhat confusing to read now)


comment:
Too much to provide simple feedback on.

First, we need to change OTS to direct observation.  We call it OTS in reference to the setting on our instrument, but a POCC or training coordinator will see it by the competency they are monitoring (direct observation).

Next, the tasks should not be listed as the only ones that may be monitored.  Each certification has specific competencies that must be monitored, and those can be specified in the certification setup (QC for interim or recording of results for example)

Next, interim does not limit what the user can do.  They are certified in the interim stage just like any other user, and can perform all functions of a certified user.  They may have more competency tasks to complete here than under fully certified so they can progress to fully certified, but they are not limited in functionality.

Next, not all customers will use interim, so we will want to state that this stage is something that some POC administrators may want to use to increase confidence in their user's capabilities.

Next, we should not be giving timeframes for pending, interim, and certified (like the 30 days for pending or 12 months for certified).  We can say these are configurable and give examples, but we need to specify that these are examples only.


comment:
bad question, this is configurable by the administrator


comment:
He can do nothing in the IT 1000 application as an operator.  Only administrators or specific user accounts can login to the application.  The question should be specific to the device


comment:
He can only run tests that he is certified for.  For example, if he is certified to run GLU tests, then he can run that.  If he is using other test entry, he must be certified for all of those as well.


comment:
Interim phase also has an observation time that is configured (same as certified)


comment:
Please triple size (height) of the Transcript text box to make text easier to read


comment:
Bad wording, depending on when in october (early or late) she may need to be done in March or april.  need to fix this.  Also, specify in the question that the interim stage is set for 6 months and has an observation window of 30 days


comment:
As with the earlier question, make sure to state that the time is configured to 30 days, as this is configurable for each certification


comment:
This question doesn't really need to be asked.  Going backward to say when she was certified is not useful to the learner.  In addition, as this is configurable per certification, we dont want the learner thinking that 12 months is a static time frame for certificaiton


comment:
Please update diagram to show cyclical nature of of certification if user does not complete interim tasks or certified tasks


comment:
Add note with asterisk that dates and time frames are presented "For example purposes only"


comment:
Please ignore comment about diagram. Thank you!


comment:
We are referencing observation time as a setting, but we really arent explaining what that setting does or what it is.  We have assumed through the entire lesson that these are static time frames which is not the case.


comment:
This is a bad example, as this is not an assigned certification.  It is currently set to pending and has no current stage.  This screen needs to be reworked.


comment:
THis states when the certification first started, but does not provide feedback fro exipration without also looking at the valid setting in the grid


comment:
The operator will not exit the stage in september.  They will exit the stage when all tasks are complete.


comment:
Need to double check the "provide better care" statement.  Is this a claim?


comment:
Can we place arrows to show the progresion path?


comment:
The narration states "who can do what within the software...should this be changed to ...can do what within either the software or with connected instruments?


comment:
Interim - The user is not lerarning more about the instrument.  This stage is used so the user can "prove" they are ready for long term certification


comment:
For training, she isnt checking competency.  She needs to record that david passed his class and record that as a competency.


comment:
As a general comment, please incorporate all Certification feedback from our earlier learning modules into the cobas IT 1000 Certifications Basics course (e.g updated wording). This will help us save time and provide even better feedback as review this module.


comment:
We should mention in the beginning that observation time frame and other Certification times are user configurable When there are questions, we should remind the user of the arbitrary example that we are using for learning purposes


comment:
Is the version number for this review contained somewhere in this training module - 5114-01-xx16?


comment:
The font in the content layout section appears larger than the rest of the help.


comment:
Remove word cobas from "cobas Onsite Training Facilitators Guide" title at the top of the page. Do we use Facilitators or Facilitator's? Both are used within the tool. Please determine which is to be used and make consistent throughout.


comment:
Verifying the report section: Add ? to Is the report acceptable?


comment:
Change "varies depending on configuration" to "Times will vary depending on configuration." to be consistent.


comment:
Maintenence > Find the Insert!
add "cobas" in front of e-library in the instructions area.


comment:
Some fonts are much smaller than on the rest of the page (Data Alarm answers & Facilitation Instructions). Can the font be changed to be consistent on this page?


comment:
The headers "Training at your lab and Using the Guide" do not appear to actually be headers but appears to be missing any content. Please create sub-headers for content in these sections so that the user is not confused.


comment:
Change cobas 8000 analyzer to cobas 8000 modular analyzer series. cobas should always be bold.


comment:
Please add module after cobas c 702, cobas c 701, cobas e 602 and cobas c 502. Ensure that cobas and the letter preceding the module number are always bold.


comment:
Add question mark to Is the report acceptable?.


comment:
In the Explain settings... section,
Modular should be bold and all caps, Pre-Analytics should be italicized and all caps. Add the word system after PRE-ANALYTICS.


comment:
Add periods after usernames and Manager in the following to be consistent on this page.
Information about usernames
Who can access the different workplaces within Data Manager


comment:
Make facilitation instructions font consistent with the rest of the font on the page.


comment:
Please ensure that cobas is always bold.


comment:
The notes on this page appear to be a different font size. Please make consistent on this and other pages.


comment:
Under "Remember"- The iHCP system does not work if employees forget to use it.

Consider rewording- it's not that the system will not work, it is more that the system is not utilized, there is a potential risk to the business.


comment:
Correct the job #. Correct number to 5114. Correct the copyright date to 2014-2016


comment:
Please ensure that the font for note boxes,Headers, bullets and sub-bullets are consistent throughout the Facilitator's Guide. Additionally, please ensure that the icons are present throughout.


comment:
Please ensure that the printed pages throughout have the job number on each page. Additionally, Roche and cobas logos should be included.


comment:
change second bullet to
"Confirming actual spend is reported within the iHCP system and reporting to regulatory authorities as required."


comment:
Change "Get Engagement Approval" to "Obtain Engagement Approval"
and
"Report Spending" to "Report Actual Spend"
change "In North America, spending is reported for ex-US HCPs" to "For the US, the iHCP system is used to report actual spend for ex-US HCPs only."
Change "Outside North America..." to "Ex-US, actual spend is reported through the iHCP system for both US and ex-US HCPs."


comment:
Need to update the job number to 6656-00-xx16


comment:
The facilitator must tap the Application and Pooler as well as the Role. Need to include all 3 in step 1.


comment:
For item number 4, are we trying to convey that there is a iHCP champion or that there is an iHCP intranet site?  Items 2 and 3 are contained within the iHCP intranet site so we may need to re-word these items to convey what we are trying to point out.


comment:
The best answer is that Sam should consult the FMV guidance to ensure he is in line with spend and then submit the iHCP Engagement request.


comment:
According to the trademarks, ® is not required.


comment:
In the email on Jane's phone, change the word "spending" to "spend".


comment:
According to the trademark list, cobas® p does not required the ®.


comment:
Explain Instrument Trolley Indicator was an objective but I do not see any content on it.


comment:
Are there labels supplied to the facilitator. If so, should this be indicated at the top of the page so that they have them ready?


comment:
We don't normally receive approvals for our engagement requests via email so I would not want our learners to get confused.  Could we perhaps consider revising this scenario to be more of a confirmation from Tom to Jane telling her thank you for the great advice and that he submitted the request and received approval via the French Affiliate in the iHCP system?


comment:
Question 2 does not make sense with the answer.


comment:
add the definition of DWP in the last note. This is done in the next section so it would helpful to have it here also.


comment:
In the What's Next for Participants section add Optional to the third bullet. This was how it was written in the previous subtopic for the optional with Library Plate exercise.


comment:
Missing dash in phone number in resources.


comment:
Extra space before period in answer to Q1


comment:
1 sample needs space between number and word


comment:
This made me giggle. Delete fourth bullet under what's next. Add word Optional: at the start of the third bullet


comment:
mL in third bullet needs to be the weird m, I think


comment:
Title should be "Installation Components"


comment:
can we add a 4th right answer "Educate the patient on responsibilities" - then you could put the info about the overnight stay and the need for scheduled refill appointments.


comment:
Need to add Demonstrate error handling in the content section. I see it in the What's Next section but to me it makes more sense in the content section for the facilitator.


comment:
The bullet in the What's Next section seems more like information to share not something that the learner should do for practice.


comment:
Need to add the Demonstrate retest function content. It is listed as an objective.


comment:
The pathway steps needs to be bolded. They are bolded in the next subtopic.


comment:
Remove the . at the end of "User access required:..." That is format that was on the previous subtopic.


comment:
Add . after "Select the desired Test (drop down populates all installed ASAPs)"


comment:
It was a little hard for me to realize turning the page on the notebook meant clicking the lower part of the image.


comment:
Is there a way to only show the FAQ that is relevant to the scenario?


comment:
Since all the choices do not show up right away, it might be a little tricky for individuals to place correctly. Consider displaying all choices at the same time.


comment:
For First Title Slide - should we include the gRED, ECD logo or is this being deployed to more than just ECD?


comment:
Technical Question - is there a way to pause/restart audio? Not a deal breaker, but would be nice.


comment:
Would not capitalize "I" in investigator meeting or would capitalize both the I and M


comment:
Instead of stating "iHCP" we should be stating "iHCP process" or "iHCP system" as appropriate


comment:
Recommend using "compliance is good business" rather than "compliance success is real success" as the former is leveraged on many other trainings and the latter sounds like a new tagline.


comment:
iHCP is really about ensuring that local laws/regulations for interactions with HCPs are followed. Help in actual spend is a plus to it.


comment:
Under engagement owner - should state inviting the HCP(s) - not just a singular HCP


comment:
Change 90 days on the chart to "A minimum of 90 days..." or < or = to...


comment:
Under third step, do we need to add something such as "or requests additional information from the EEO"?


comment:
Not sure I understand the difference between the first and third choices? Sam is the EEO so they are technically the same.


comment:
Would delete or reword the first statement as it makes it sound like it is okay to be busy and not think about compliance.  The fact is compliance is part of day to day business and should never be an afterthought.


comment:
Can we add the why to why Tom does not think he needs to make an iHCP request in this case?


comment:
Disregard first comment from LB on this page


comment:
Change first choice to "may put compliance at risk"


comment:
Not sure why FAQ 1 comes up  does not answer the question but FAQ2 does.


comment:
Check with earlier slides - I think earlier we said submit and then look at affiliate information. Need to be correct and consistent


comment:
Change "avoid mistakes" to "avoid potential non-compliance"


comment:
We can't ensure compliance so we need to edit the statement that says "keeps Roche in constant compliance"


comment:
Potential Global Change - "instead of good choices" what about "demonstrate good judgment"?


comment:
State - "helps protect"..Do we need to say anything about the relation to patients - will chat with Cynthia


comment:
The first objective does not match the first bullet point. Maybe add transportation to the objective?


comment:
Change the second sentence to "Make sure you have the racks and trays available for display.


comment:
Change MPA to MODULAR PRE-ANALYTICS system (MODULAR bolded and PRE-ANALYTICS in italics but not bolded)


comment:
The informal question is "What is the last step after emptying solid waste?
Click the Confirm that the waste is empty button on the software." but I did not see that specifically mentioned in the content.


comment:
If there is a handout activity (noted in the "What's Next for Participants" section) should it be mentioned at the beginning so the facilitator knows to have it ready?


comment:
Clarify previous comment entered- For US gRED employees who engage US HCPs, use of the iHCP system is not required for seeking engagement approval or reporting spend on the US HCP. Ex-US gRED employees who engage US HCPs are required to use the iHCP system to gain approval to engage a US HCP and report actual spend.


comment:
The first objective did not make sense me. Should it be "Overview of the IVD assays results" ?


comment:
Could not review Two-Step Pooling. It was not active for any application, role or pooler.


comment:
Reword to- Utilizing the iHCP system and following the process to engage Healthcare Professionals helps us remain compliant with industry rules, regulations, and laws at all times.  Let's learn more about the process and why using the system is important to our business.


comment:
Under What is iHCP overview reword- How does use of the iHCP system and process help Roche maintain regulatory compliance?


comment:
In Meg's introduction- reword the following sentence from International Healthcare Professional, or HCP, engagements are a key aspect of our business as they.... to Interactions with Healthcare Professionals, or HCPs, are a key aspect of our business....


comment:
For the third bullet point- modify to engagement request forms


comment:
We may need to revisit the choices.  Technically Sam should consult the Affiliate Guidance and FMV and then submit the engagement request.


comment:
I think to make the scenarios clearer, we should specify when roles are acting as iHCP Coordinators, Engagement Owners, etc.


comment:
Allowing for clicking on the wrong choices does not make good sense here.  Also the responses received are not correct. Most likely easier to speak through this comment.


comment:
We may need to consider revising as two of the choices would make sense to consider.


comment:
The second choice that references the UK Affiliate does not make sense.  Why specifically the UK Affiliate?  Perhaps consider changing the scenario to be more specific or generalize to contact the country Affiliate.


comment:
We need to revise the third choice.  Blanket iHCP request is not a frequently used term.


comment:
Affiliate Guidance FMV is incorrect terminology, it should state Affiliate Guidance and FMV.


comment:
For #2 update to Confirm an iHCP Engagement Request...
For #3 correct terminology to Affiliate Guidance and FMV


comment:
Again, let's have one correct choice.  The example where the comment of being at risk is made appears a little harsh.


comment:
What's next for participants- loading as well as checking in the software to confirm reagents available in cassette or miniracks.


comment:
Disregard first comment in section, since this does exist in this section.


comment:
Add clarification that Load clot tip racks FIRST.
Any way to add for FAS/internal recommendation to add clot tip racks with each batch of RD5/MPA racks to make sure no errors with runs?


comment:
Reference "ordering form" = Product List? for consumables and reagents?


comment:
Is there any section that might be most appropriate to show customers how to remove reagents from storage in event of an issue? including MGPs?


comment:
Change "I was intimated" to something more positive like "everything was new to me".
Swap the picture where Ana places her hands on her head with a picture that looks like she is thinking....


comment:
Delete the hyphen in pre-sterilized (per CMS 7.85 table 4)


comment:
In the microscope definition, replace "do/not" with "do or don't"?


comment:
Can we offer a pause option during the audio section?


comment:
Change "occurs from when the sample is plated until it is analyzed." to "begins when the sample is plated and continues until the sample is analyzed."?


comment:
Animation for lab workflow, lab set up, terminology and images are not in sync.


comment:
In the Triple Sugar Iron slants definition, change the dashes around glucose, lactose, and/or sucrose to em dashes


comment:
In TSI slants defintion, change "then" to "and" where the text says "then analyzed"


comment:
Change "I was worried that someone will ask me a question ...." to a more positive statement.


comment:
In MALDI-TOF MS: delete the extra space between "before" and "using"


comment:
I hear a voice in the background which initially I thought it was meant to indicate Ana is in her dream but I can hear it even after her dream is over.


comment:
Change "Do you mind to ask" to "Do you mind asking"


comment:
Is the period after "doing" in boldface? Remove boldface?


comment:
swap Ana's photo where she has her both hands on her face to a more positive image.


comment:
In the answer about different types of bacteria, the bullet text doesn't align. Maybe check for extra spaces at the beginning of each bullet?


comment:
Capitalize "chapter" in "chapter 1"

The last line of the paragraph seems to have an extra space or other alignment issue.


comment:
Delete the periods after each answer because the answers are not complete sentences?


comment:
I think the it should read "Do you mind asking this lab assistant some questions"


comment:
The 4th bullet starts off as "With the cobas HCV test..."  Is this correct or should this be HIV-1?


comment:
Potentially provide best practice workflow for FAS quick reference


comment:
Correct feedback - the text runs outside of the correct box


comment:
Correct feedback - text formatting is funky on this screen too


comment:
Same feedback as previous screens for the correct text


comment:
early on, you have QC come up when you say Patient test. Can you make sure patient test is timed with the audio?


comment:
I think we need a final statement - something like "Now that you know a little about certification, it's time to learn more."


comment:
change See It in Action to See it in Action


comment:
the "you" in the answer choices feels awkward. Is there a different way to phrase these?


comment:
can you remove all years from the popups in this section?


comment:
interim is capitalized in the first sentence but not in the second


comment:
make the *Note in like 8 pt font at the very bottom of the screen.


comment:
Icons are out of alignment with words. Shift up the pencil & RDU a bit.


comment:
Double check font on buttons to make sure it is the roche font


comment:
Observation popup - add a final sentence that says "Her administrator creates an Observation Time Frame (OTF) during this phase; the exact OTF is customizable but in this case Connie has 90 days."


comment:
instead of window, say timeframe to be consistent.


comment:
remove "she" before has in the second sentence.


comment:
change sentence two to "The pending stage is configured to thirty days at his facility."


comment:
certificate looks scrunched on the buttons


comment:
update with evaluating certifications screen shot. Change August 1. THen it's correct that it expires before the end of the month.


comment:
remove the certification start date highlight and make it the expiration column.


comment:
Add period back to user access bullet in first list. Remove all periods from bullets in second list one the page, including that user access one.


comment:
Bold monitoring > maintenance. Make sure there's a space around the > to be consistent with previous pages


comment:
Combine bullets 6 & 7 under control cassettes


comment:
Add bullet under reagent cassette, load with beveled corner bullet that says "Cassettes are loaded in the reagent drawer of the transfer module."


comment:
Add final bullet under processing plate "Processing plates are loaded in the consumables drawer."


comment:
Add final bullet under amplification plate "Plates are loaded in the consumables drawer."


comment:
Mpg cassettes, after load with beveled edge, add Cassettes are loaded in the consumables drawer.


comment:
Add final bullet to liquid waste that says "Liquid waste containers are loaded in the liquid waste drawer."


comment:
Should the header just be What's next to be consistent with other courses (unless I'm wrong, I didn't notice this in other courses).


comment:
The audio button is on, but there is no audio on this screen.


comment:
Graphic under review results assigned by software doesn't show up on ipad


comment:
Add final bullet about MSDS on dia, from first virology test.


comment:
New troubleshooting screen change step three to Reset Test Orders


comment:
Replace Detail Area text with:

The detail area shows more specific information about the status of the instruments. The information includes the reported issues (e.g. maintenance) and any other comments related to the error. Look here to help you troubleshoot.


comment:
Replace Status Icon text with the following:

Communication Status Icon:

A status icon (Communication Status column) is displayed in the Instrument > Status screen list area.
<Line break>
A green icon indicates the instrument is online and synchronized with IT 1000 within the past 15 minutes.
<Line break>
A red icon indicates the instrument is offline.


comment:
I am unsure how to structure an HIS demo here. Please check in with Adam Schuchman and Will Cobb


comment:
Please update text and punctuation to be:

You are logged in and created a desktop shortcut to easily access the cobas IT 1000 application. What now? I will take you on a tour, so you can see how some of the basic features of the cobas IT 1000 application can help you in your role.


comment:
Update text for Multi-Site Area to be:

The Multi-Site Area displays one tab for each site. If the user is granted access to multiple sites a tab with a plus sign is displayed. Clicking on the plus sign will display a drop down menu showing the other sites.


comment:
Update text for Navigation Tree to be: The Navigation Tree is site-specific and displays a list of software sections and screens. Click on triangle to open or close the list of available IT 1000 screens for the site.


comment:
Update List Area > Sort data text to be:

Sort date - Click the column header to sort the data A to Z or Z to A.


comment:
7, 8, and 9 are covered in the audio track. Thank you


comment:
Something is odd with this transcript button when you go back and replay. First time I didn't get the transcript, and now it won't let me scroll through it or close it.


comment:
I do think that Review of worksheets is resizing a tad smaller. Beth, there is an option to not let the text autosize in Storyline. It may say it's size X, but it's probably resizing down to fit the area. I can show you on Wed!


comment:
prev/next buttons suddenly appear at bottom of screen


comment:
Hi can you change the color of the highlighted lines showing results, it is washed out and cant see it very well. Thanks!


comment:
The volume might need to be bumped up just a little. I noticed a difference from last screen to this one where video is playing.


comment:
Audio button is blinking but don't hear any audio.


comment:
Guys do we want to change this terminology to say Sampler Unit to be consistent with previous screen? Not sure what lingo you more commonly use. - Shawn


comment:
Change Term CU in green box to SU (for sampler unit).


comment:
Actually change all highlights. I did not see them on the other lines. Too faded


comment:
Separate out Precicontrol HbA1c Norm and Path into Precicontrol HbA1 c Norm and Precicontrol HbA1c Path. It will make the selections go smoother.


comment:
On text on the left in yellow Panel, make the "c" in PreciControl... upper case for Control.


comment:
On last line. Change word control to plural...PreciControl HbA1c Norm and Path, the controls...Also make the C in controls for PreciControl HbA1c uppercase in the green box.


comment:
Change MPA to cobas 8100. Use bold font for cobas.


comment:
We need to update the Resource screen. This is the customer description.


comment:
Can we change the title (order of) to Operations and Maintenance on the main screen.


comment:
Change title here as well to Operations and Maintenance.


comment:
Update title of icons to say Operations and Maintenance.


comment:
Remove the audio button once you get into the workflow steps if possible.


comment:
I feel like this screen need something. Audio to help with the transition or a click directive.


comment:
Maybe it just needs a little more delay between the fly in for the pre analytics and then ...now you have seen the..Follow the sample.


comment:
Do we point out the reagent pack disposal chute and the loading port in the previous sections where we went through the various parts of the c501?  I know we covered the cell clean 1 and 2 but wasn't sure about the other 2.


comment:
I hit my back button to check something and now do not have easy access to get back into my picture so I can select the next module.


comment:
Capitalize the T in Technical and the S in Support. Consistent with Service Software


comment:
Lower text "White QC" to be consistent with other table contents


comment:
13 mm x 75 mm and 100 mm tubes
16 mm x 75 mm and 100 mm tubes
Add spaces to make consistent with Operators Manual.


comment:
Should be 37.0 +/-0.3 °C. Please ignore first comment


comment:
SCL information tab, change to Technical Support


comment:
Should the correct option state something about General Chemistries?


comment:
The reagent pipettors are labeled backwards. R1 and R2 are backwards.


comment:
The question is not accurate. You do not use controls to calibrate. You use controls to verify the calibration. The wording needs to be changed.


comment:
Change the IT guy to "I work in IT. I'm responsible for..."


comment:
Change the blank on the cell phone to Lab Technician.


comment:
LOL--I think we can find a better track for the good game. I wish I could find the name of that one with the birds chirping.


comment:
I feel like there should be some consistent screen at the beginning between all of these Customer Connections pieces since they will be shared.  We definitely need to lose the analyzer and cobas 6000 analyzer series from the title, though.


comment:
Remove references to cobas 6000 analyzer series


comment:
looks like an extra space before Phrases.


comment:
I don't feel like we need the green arrow back button.  Unless it's there to click back in the conversation?  If so, we need to tell the user that's what it's for.


comment:
These are four types of intimate partner violence. The indicators are physical and subtle sign & symptoms of IPV which are discussed later.


comment:
I would gray out right arrow once they are at the end of the list so that they know it's time to click continue


comment:
Ugh - So many words! Can we tighten up this paragraph?


comment:
3 should read "...to mitigate non-specific background..."


comment:
This section is on Managing Protocols, which will not have an impact on running the stain. Change the wording in the "Ask" Section.


comment:
I don't think waste container and reagent volume errors are pop-up windows, but rather errors in the communicator bar.


comment:
Resolution 1 in Low Temp error is a bit wordy. "Water bubbles, a separation of fluids such as that apparent in oil and water when mixed, and/or a milky white appearance can indicate...


comment:
I don't like the wording for the answer in number 2. It makes it sound like the run will continue where it left off, which is not true. We should ask a follow up question to reinforce the Service Notification that states it will start over from the beginning.


comment:
Labels Print instead of report: To change the default printer settings, I don't think you need to unplug the eBar printer. I am also unsure of "paper printing" as an option for the default settings. This would be a setting in the Windows Control Panel/Printer Settings, and that is not called out in the resolution steps.


comment:
Labels print instead of a report: Needs to be reworded. Something like, "Report prints out on ebar labels instead of report printer paper" or something like that. 
I have suggested to turn the power off on the ebar printer to avoid wasting too many labels, but I'm not sure if that is the reason that unplug the printer is listed as a resolution step.


comment:
explain why you should not throw away the ribbon rewind paper core.


comment:
ALFS is not a program that you can provide input into although it does provide input into the market.  Maybe there is a way to differentiate applications where participants can provide input into vs. where they just receive output?


comment:
Instead of "avoiding power losses, etc" use minimize or optimize to a minimal level if possible.  The intent of the market is to make things as efficient as possible.


comment:
Don't use the word "crash".  The concept is accurate but we need to put a positive spin on it.  How about something along the lines of "maximizing efficiency"?


comment:
Avoid using references to crashes and accidents.  We as an industry are sensitive to words like that as they insinuate fault and we strive to avoid that.  The message of this and all of our CBTs should be that we're maximizing efficiency and optimizing power production at the least cost possible.


comment:
We recently removed economic bid information (pricing) from BAAOP. There are sensitivities to that information.  What you can see is if a resource is bid in or "self scheduled" (committed to the market regardless of price).


comment:
ADS outputs do not necessarily have to go to AGC.  It's an option that not all entitles utilize.  Emphasize the optionality of ADS being a direct output from the market and a potentially direct input into AGC, DCS, or just a communication portal at the power plant/control center.


comment:
Sarah, I hate to be so picky but it seems like Candice's mouth stays open way too long while she continues to speak.


comment:
I got feedback that the word "rape" may be triggering so lets just delete it from the slide.


comment:
Can we have the worker saying like-" I'm not a relationship expert and only you know what is best for you and your family. But I know that choosing a partner is difficult so it is helpful when we take out time to really get to know the person. This may be too lengthy but I want to emphasize that the parent is in control of their own life and family decisions.


comment:
Can we have the mom say "ideas" instead of "tips".


comment:
need to update transcript text to match your opening sentences.


comment:
R ball in first bullet needs to be superscript


comment:
delete the last two sentences from the top intro. Make sure intro text doesn't go past M in menu.


comment:
I think your red text boxes have different size fonts. Please make sure they're all consistent.


comment:
Left rollover popup - add a comma "...things should go, and keeps..."


comment:
Let's also purchase this image since they liked it at DP - I need the stock # to get it for you


comment:
Intro text here does not match the script


comment:
Intro text - 2 spaces after first sentence


comment:
Feedback box - sentence 2 isn't very clear. When I read it as just 1 item in the list it should still flow... so "It allows system operators to respond to generation by creating..." -nope   "It allows system operators to respond to outage by creating..." -nope.


comment:
Left bubble - " ...on a 15- and 5-minute basis." (add dash after 15


comment:
15 min popup - "...also known as the 15-minute market.." (use numerals)


comment:
Popup 1: add a comma and space after e.g.,


comment:
Delete the periods after the answers because they are not complete sentences?


comment:
replace "aspects" with "functions" throughout this branching scenario. It appears in 3 or 4 places I think.


comment:
Let's change to build trust with our customers instead.


comment:
Nice to have, but is there an option to have music fade out on transition to the next slide?


comment:
I know this is just placeholder, but when they choose wrong can it say negative feedback or just change it to "Feedback"?


comment:
Please add a note to Roche stating that we will need some specific positive/negative phrases to go on this screen.


comment:
So, so many words! :) Can we please tighten up?


comment:
I really like how you broke the three areas of sharing! I agree with Kate's feedback and I would also add under the Parent Capacity box"their and their child's well-being."


comment:
Again I really like this, makes the information readily digestive.


comment:
The legal popup needs to just cover the main screen. It shouldn't come up with a header/footer. See the legal screen in: http://www.bottomlineperformance.com/clients/Roche/HE6000Basics_GM/story.html


comment:
Legal page again - copyright 2016. update document number to XXXX-XX-XX16


comment:
see the same GM link - make the Ventana HE 600 System all one line, with Troubleshooting Library under it. Make the font the sanserif version that matches what's on the intro screen of the Basics course.


comment:
update title text to match basics - put VENTANA HE 600 System in blue, with Troubleshooting Library in white.


comment:
Need to fix the title on this page. It covers the PF button and isn't the right font or size.


comment:
I thought they didn't want the checks? Can we find another way to show a visited state? Change the color of the text perhaps? Maybe all of these should look more like buttons rather than check boxes. That way they could have a visited state.


comment:
change the question "What caused this issue?"


comment:
global - when they have to try again, clear their answers.


comment:
Why previous/next buttons visible at the bottom of the page?


comment:
Can we make the images enlarge when you rollover?


comment:
the text in the grey box looks like it's not centered.


comment:
I can't put feedback in when the correct popup is open. Please fix so you can still add feedback.


comment:
In the correct feedback - go ahead and cover the screen. Make the image larger so you can see it clearly. Caption the image - "This shows the slides correctly seated and clipped in the tray."


comment:
global - we need to change the titles on these so they're not so obvious what's wrong.


comment:
Ask Matt to make this graphic. It's too hard to see from what they sent us.


comment:
Don't murder me, but can the "correct" feedback slide out from the right and cover the question? That way, you can still the situation and the wrong image.


comment:
try again - extra period after troubleshoot in the middle of the last sentence


comment:
I think this is the wrong image for this scenario.


comment:
global - text is much too close to the submit button. Let's talk to Matt about the layout of these.


comment:
Update directions to match what is actually happening. Also, make the steps boxes a little more visually appealing. Matt can help.


comment:
put the numbers in order across the top. it's weird to go 1 3 4 2


comment:
global - when I revisit a screen, the previous/next appear.


comment:
on all the video screens, I like the audio icon you've included. You'll need to add a transcript icon to the left. and change both icon colors to blue.


comment:
The last answer choice needs to be updated per the script (highlighted in blue!) Also, it's not a correct answer, again per the script.


comment:
global - questions need to reset so I can re-do them even when I'm right. Can't keep displaying the right answer or I can't re do.


comment:
I really like how each type of IPV is highlighted and the learner is engaged in learning about each type of IPV.


comment:
I am hoping that the learning agent emphasizes the complexity of IPV and highlights the importance of staff not assuming as one-size fits all approach.


comment:
The learning agent might say something like -  "We have learned that taking a one size fits all approach is not effective nor helpful to the family. The need to individualize support services based on family need and interest is line with research's findings in which four types of intimate partner violence have been identified."


comment:
Remove text here. If possible, change his pose once while he's talking. Insert audio track 1.


comment:
Remove text and replace with audio. Continuation of track 1. Not sure whether we should keep the continue button here or not? It might be a good spot to break before we get into the story. I'll let you decide after you've put the audio track in.


comment:
Fade out music as joe comes on screen. Replace on screen text with Track 2.


comment:
Total nice to have, but what if we put a shining sun and/or rainbow in the background? Could be partially transparent. I think it might go well, especially with that new track.


comment:
Fade out music as Joe comes on screen. Insert track 5.


comment:
Delete the "Great work..." paragraph. Add track 11. Let's move the "In this course..." stuff up higher and have the green "You've completed..." stuff below it. That all can come on screen as he finishes talking.


comment:
I will provide a handout that includes more in-depth information on the indicators of IPV and evidence that the family may be struggling with IPV.


comment:
I will send these along with the other resources in a zip folder.


comment:
I am thinking maybe this is a place to insert scenario that asks the trainee to identify what stage of change the parents are in and to choose an appropriate intervention. I will send with other resources.


comment:
The title for this section should probably be , "Types of IPV and family violence."


comment:
One plan is developed between the staff person and the supervisor. This tends to relate to the the staff person's approach with the family, identification of red flags and next steps discussed from one week to the next. 

The other plane is between the staff and the family and this related to what the family is interested in working on as it relates to the IPV. For instance, a mom may be asking about counseling for herself, or she may not be ready for counseling but will strategize with her home visitor about how she can implement some emotional and physical self-care.
The third plan is an emergency exit plan. This plan is what to do if the abused person needs to leave quickly. These exits are what safety plans  relate to, I will be sending a few samples.


comment:
assay should be plural or diluents should not be plural


comment:
adding certification exercise...there are 2 "annual auto-recert" items in the pick list.  One is "Annual", the other is "annual"   can the incorrect one be removed?


comment:
view certificate tasks example...if this is meant to be tricky then leave as-is.  The text to "click certification tasks" is in the main screen, when the item is on the left side list.  I would move the text to the left side list.


comment:
do we want to have both "annual" and "Annual" listed in the list?  I suggest removing "Annual auto-cert" from the list


comment:
These are QC materials, not calibrators.


comment:
The third answer(correct) needs to be edited.  All reference to the abnormal control should be removed.  This assumes changing the original question to QC not calibration.


comment:
This is the screen to upload the edited pictograms in review graphic I sent via email.


comment:
The name, address and telephone number

add a comma after address


comment:
updated to read:
Every hazardous substance is required to have a GHS compliant label on


comment:
Text on the brown box for Explosive should read: sensitive to shock and pressure


comment:
Ignore edit about universal product code. Leave it on


comment:
On the fourth bullet in green on the clipboard add (such as fume hoods) after control devices
Should read: control devices (such as fume hoods) to protect. 
Update close captioning. We'll verify the audio change since this doesn't sound like a BLP narrator.


comment:
The PPE image should be in image of just a lab coat and safety glasses so it matches the description on the door. No gloves


comment:
Change the image here too to remove the gloves


comment:
Change this sentence: 
Click the Icons to add or remove the steps from Clyde's routine.
To: Click the Icons for the steps Clyde should take to properly store the chemical.


comment:
Move the good luck text down so it doesn't touch the graphic


comment:
Learners need to see a correct or incorrect popup after each question.


comment:
Check functionality of the second question in the test yourself module (put the right PPE on Clyde). It appears that if you get it wrong you advance to the next question but then get stuck and can't go farther.


comment:
Apply the Lectora hack to the course to prevent this error message Some of the Persistent data was not able to be stored


comment:
What are the answers to this question series? I can't seem to get it right.


comment:
seemed like a sound byte mishap in the middle of these two slides


comment:
Please format text to be:

Here, you can see a list of instruments that are configured including information on the Instrument Type, Configuration ID, Description, Last Change, Driver Version and Status. Last Change is the date when someone last updated the configuration.


comment:
Please format text to be:

Here, you can see a list of instruments that are configured including information on the Instrument Type, Configuration ID, Description, Last Change, Driver Version and Status. Last Change is the last time when modifications were made on the configuration.

Disregard other feedback message. I propose we capitalize the first letter of each field name across all reImagine training modules to distinguish from regular text.


comment:
For SCL:  The description does not state that SCL = Cobas Link.

Also,  SCL "Smartcom Cobas Link" but it almost always referred to as the cobas link.  As Paul has stated.


comment:
I'm not sure the car and car alerts sentence is the best fit. Comments can be the predefined and informational. They are not necessarily all warnings. They can be, not always


comment:
Some older instruments (e.g. AC Inform) are configured using the tabs when a user double clicks on an Instrument Type. New instruments such as the Inform II (ACI II) are configured by clicking on the "Device Config" button. I think we may need to note this difference, open to feedback from BLP and fellow Roche colleagues


comment:
Update incorrect feedback to be:

"There are many reasons you may add a comment to an instrument; however, comments are not typically related to certification tasks."


comment:
The incorrect answer feedback does not make as much sense when the user choose "A new process is in place for running a test" and "A lab draw has been assigned after an unusual patient test result" Please see if a better feedback message can be developed. I realize this is a tough request.


comment:
The audio script seems to imply that all competencies need to be completed, which is not the case in waived testing.  Can this be reworded to show that we can track any or all of these competencies as needed?  Also, these competencies are not unique to IT 1000, they are defined by the overseeing agencies like CLIA, CAP, and CMS as the 6 elements of competency.  This slide still comes across as basic for a POCC, as they already know what a competency is.


comment:
Change text to match picture order:  Our administrator, Jill, and out user, David...


comment:
Direct observation - Jill is a designated observer, not just a certified user.
For recording of results and QC, this may be covered later, but these can be automated in the certification (patient result from the device or QC from the device, once uploaded, is considered recorded).


comment:
The 6 elements of competency, not the 6 pieces.  Also, these are only the minimum for medium or high complexity testing.  Waived testing does not require all 6.

the "prove competency" descriptions do not seem to be correct.  The descriptions provided show how you can assess the competency, not what they show.


comment:
I know this is part of 2.06, but the exam section of the competency will be recordable (for troubleshooting and direct observation of device maintenance).  Also, observed testing could be used for device maintenance as well (making this 4 or possibly 5 of the compencies controlled from the certification)


comment:
Should there be an explanation here stating that this is used to record a competency that cannot be automatically recorded from the certification itself (or that requires additional documentation.)


comment:
This is completely backwards.  The competency requirement must be part of the certification before creating a competency, not after.  The certification screen defines what is required and the competency fulfills that requirement once it is established.


comment:
This section is still backwards.  Once the compency is created and users are added, the competency recording is complete.  You can't change it, add files, or update it once it has been saved.  This is why a competency is only added once the requirement is fulfilled.


comment:
This demo doesn't show how to access the tasks screen, it jumps straight into what is seen on the screen.


comment:
Can this be changed to use QC rather than PT? Many POCCs will not be providing PT to their users as a standard competency assessment.  Also, QC is auto recorded as part of a certification where PT is not.


comment:
We are still explaining this step as manual rather than automated here which will confuse the learner (Test results are automatically recorded from the certification when a result from a connected device is uploaded).


comment:
Not sure I like this question, it is mixing the different records and acting like there is more than one spot to review all.


comment:
This is incorrect.  Jill wouldn't test them.  Jill would be providing known samples to the operator to test knowing what the result should be.  This is rarely done in waived testing.


comment:
Also, this would not be under quality control as a known specimen would be tested as an unknown (or test) patient ID.  So this would be in the results screen if used at all.


comment:
This is backwards.  Assigning a competency requirement always comes first.


comment:
annual auto re-cert - make sure to state that it is an ACI2 certificate to speed up the search for it


comment:
There is an annual auto-cert and annual auto-recert in the drop down.  This will likely confuse the learner.


comment:
After adding users, the participating users is still blank.  This should have the users listed.


comment:
Should a record be attached to the competency as well?  We never really described what this example was meant to record.


comment:
users do not appear after being added.  Also, do we want to explain what the competency is for and have the learner attach a file as a record?


comment:
both of these exercises feel like they take the user through the same process.  Neither requires the user to add a competency requirement to the certification or explains that competencies can be required in different stages of certification.


comment:
operators must be certified for each (not all) test they will run on an instrument.


comment:
how many elements of competency are there...


comment:
also, they are not minimums for waived testing.


comment:
not sure I am a fan of this door metaphor.  It doesn't really fit from the POCC perspective.


comment:
re-word david.  he does not directly interact with IT 1000.


comment:
Students would not be completing patient tests on the floor.


comment:
Do not refer to direct observation as OTS in this screen.


comment:
state that we want it to auto recertify if all competencies are completed.  For Observation time, make sure to explain that this is the time from the end of the certification that the assigned competencies (QC, test results, etc) will actually be recorded for competency assessment.


comment:
The demo shows conflicting certifications.  This needs to be fixed in the certification.  A POCC should either be assigning a new certification or should deactivate the existing before re-forcing the same certification at the new stage.


comment:
are we showing assignment of operators or forced certification here?


comment:
Again, we shouldnt be seeing the conflict box if this is setup properly.


comment:
why would operator certification change if they get access to IT 1000?  This seems like we are trying to shoehorn in information that does not apply.


comment:
We show the deactivation of an entire certificate, but do we show how to deactivate a certification on a specific user?


comment:
This question is wrong.  The expired nurse will either be re-certified (forced) or will be set back to pending to complete certification tasks.  Also, why would somebody not fully certified get assigned to a new certification?


comment:
there are a ton of pending ACI2 Glu certifications on this screen.  Please use a better description (like type)


comment:
Forcing a certification for the first time should never give a conflict error.  This needs to be corrected in the demo.


comment:
This is a bad example, as Jane should have been added to pending and had her competency recorded.  She should not be forced to certified after completing training.


comment:
Bad example, a user can't complete patient tests when expired.  If they are required, the user either needs to be placed back into an earlier stage, forced back to certified by the POCC, or the system must use implicit OTS to allow for patient testing.


comment:
Change the user name here.  This is a prior Roche employee.


comment:
The expired certificate does not need to be selected to add a certificate.


comment:
Remove the outline of the B101 device as this is not launched in the US.


comment:
Do not reference language changes.  Date is fine as is the beep (for some instruments)


comment:
Not assigning a location does not prevent the device from taking a configuration, it just wont get users or patient data.  Instruments can automatically adopt a new default configuration without a location the first time IT 1000 sees them.


comment:
As we no longer support any instruments in the US that use the additional tabs, I would note that they are disabled and that all configuration is done under the device configuration screen.


comment:
Rather than "you want to make a copy"  state that the admin should "always make a copy and then disable the default configuration so it is never accidentally edited.


comment:
Rather than just stating the section, we should be more descriptive of the contents.  for example, rather than user settings, state an example of what we are configuring (such as whether a user must exist on that instrument, or what the units of measure are for test results, etc)


comment:
We never discussed default configuration settings in the config.  Do we want to teach how to make a configuration the default for IT 1000 for that instrument?

Also, do we ever explain locations in earlier modules (I can't recall.)  It may be good to describe the information that the instrument gets based on its assigned location (patients, authorized operators, specific material lots, etc)


comment:
After reviewing this section, I believe this needs to be edited (along with previous slides and questions).  Comments do not alert the user of a new procedure,  they are to be used with result reporting to provide standard information.  From the user manual:

The setup of instruments within the application is used to align the selection of comments for different instrument types. If supported by the instrument type, comments will be made available on individual instruments to provide standardized comments with QC or patient test results reporting.


comment:
The administrator has not acknowledged the message in the status screen is the correct answer.


comment:
feedback is wrong.  Users are regularly locked out due to issues with certifications being expired.


comment:
Instruments being offline will not lock the device out.  In addition, we need to doube check that the ACI2 can receive messages (send button is disabled for this device on my system)


comment:
Wrong red icon.  The icon for an offline instrument is solid red


comment:
may want to change power outage to network outage.  Since our devices are battery powered, an outage does not inherently take the device offline, but lack of network connectivity will.


comment:
correct name to match screen (Def. ACI2 config)


comment:
demo and what is supposed to be shown do not match.  This is practice for creating a new configuration, not assigning a configuration and location to a meter.


comment:
We never discuss maintenance tasks in this module at all...should that be added?


comment:
Amanda/Leo/Matt - I'm realizing we have the African-American guy asking to lower his bill. Do we think the clients will pick up on that? We may need to swap this guy for the first guy... what are your thoughts?


comment:
I'm concerned about the text wrapping on these answers. Can we make them shorter so we don't have to wrap around the submit button?


comment:
I feel like this screen needs to show a different pose of the customer, maybe smiling more?


comment:
need the directions to click for the audio


comment:
I think the font is auto-sizing in the speech bubbles.


comment:
My bad - the right answer is the long one again. Edit me Leo! :)


comment:
again - make this screen say something like "Good job." and then update the direction to say she


comment:
overlap directions and question text again


comment:
again, would want to reduce answer choices so they don't have to wrap around the submit button


comment:
No button exists to view transcript. I think I heard a mention of federal regulations. This is not correct. POCCs and tests are regulated by overseeing agency and would not be considered federal implying United States regulations


comment:
Update "Direct observation of test performance" text to read:

Jill, who is certified, observes David perform tests on an instrument . . .


comment:
Agree with Will, it is not the six procedures. Need to update text and audio


comment:
In the incorrect feedback for question 1 put a comma before which


comment:
When I click TWC ID I get a solid blue box with no transparency


comment:
I'd like to get a bit of feedback here before this question. Either on this screen or a quick pop up. It seemed a little abrupt to pick the right three cues and then just move straight to the next question.


comment:
I was going to add the feedback part again but Kristen beat me to it!


comment:
I think the text should be set up. Like setting up, not a setup like the way it is configured. Right? ;)


comment:
I'd say "two short videos about the TWC App and..." to avoid seeming like the videos are playing on the app.


comment:
I think it is because I got everything wrong a few times to try to review all the feedback, but I can't tell where I am on this meter. Is it because I'm totally in the red?


comment:
The customer transcript doesn't need to scroll.


comment:
The text seems to indicate you are recommending a package to the customer rather than troubleshooting an issue with the current one. Maybe "Click the sections in the description above that helped you determine what is causing customer's problem...."


comment:
Kristen I think it doesn't hurt to be too sensitive to this. I've heard similar feedback from clients in other projects so I'd rather swap the two characters now than wait for them to tell us.


comment:
In the previous screen, the feedback said there are three resources you should have used but there were only two listed as the correct answer.


comment:
The text runs into the scroll bar in the transcript. You don't actually need the scroll here.


comment:
First choice add if "agree that if the customer"


comment:
Second option replace to with so you can "has so you can suggest"


comment:
Maybe I'm misunderstanding how they use the word package, but I'm still thinking this is about troubleshooting her issue and not deciding which package she has. "helped you decide which parts of her package are giving her trouble"


comment:
Make sure whatever you decide to give as far as feedback gets made across all the customers.


comment:
Choice 1, all other places you have set top box instead of set box.


comment:
I wouldn't put the ellipses after email address.


comment:
On the pictogram delete the 'd' from multipled: A substance that can cause serious health issues after multipled exposures or aspiration.


comment:
Under corrosion change Corrosive to metals
to Metal corrosion


comment:
Under flammable change Self-heating to Self-heating chemicals
Change Emits flammable gas to Flammable gas emitter


comment:
Under exclamation point change narcotic effects to narcotic


comment:
Add are after the hyphen in both bullets
Environmental hazards  are toxic to aquatic organisms.
Sensitizers  are dangerous to health, causing reactions like skin rashes.


comment:
precautionary statements which

Which should be that


comment:
Add chemicals that after the hyphen:
Environmental hazards  chemicals that threaten aquatic organisms.


comment:
Change the to these after the colon
Precautionary statements: These standardized precautionary phrases
recommend measures to prevent improper handling or storage.


comment:
Is there an extra space between determine  what?


comment:
Last bullet add the: generated the solution


comment:
skin reactions, and is also 
Delete comma


comment:
First bullet add comma after security
security, or fire


comment:
Second bullet he should be the
24 hours of the incident.


comment:
software 12.5 is in the works for release. should say Ventana software and remove the 12.3


comment:
in the protocols section should we mention that they can customize IHC, ISH and FITC protocols?


comment:
should be mentioned in this section that cleaning slide pads are normally done once a day using the cleaning run but brushing them may be done monthly.


comment:
this says to only use deionized water for decontamination. Is distilled water appropriate? We use this when doing decons when troubleshooting.


comment:
Placement BenchMark ULTRA at top left in blue bar looks a little weird. Maybe should be centered vertically within the blue bar.


comment:
Blue bar - "Legal" is a few pixels lower the Home/Exit


comment:
Screen title - Troubleshooting Library - is in Arial


comment:
Pic of BenchMark ULTRA is pretty pixelated... I know we have lots of nicer crisp pics from John's courses... maybe you could use one of those?


comment:
Incorrect feedback - the 2nd paragraph is a really long list to read... perhaps would be better to bullet it out?


comment:
15 min popup - 2 spaces between changed and since


comment:
5 min popup - "...also known as the 5-minute market.." (use numerals)


comment:
For each - hour, 15 min, 5 min - can we use the clock and wedge of time animating from Michelle's course and have it appear above the popup?


comment:
Directions after you've hit all 3 parts of the slider - "Click the right arrow to continue."


comment:
Uncrop these so the mouse/full image is showing for each icon... without it, it is hard to tell what these are, just looks like squares instead of actual computers


comment:
Adjust the line length of the intro text so that when popups appear on the right they aren't cutting off the intro text


comment:
Variable popup - should BAA be possessive (with apostrophe)? Doesn't seem like it should.


comment:
This screen feels a little unbalanced. Let's either have the line length of intro text be longer and move the 3 images up, or leave text as a left column, and have the images go from top to bottom as a right "column"


comment:
Add directions - "Click the right arrow to continue."


comment:
Can we reword last sentence to "Dispatches can go to ADS, AGC, DCS, or..." ?


comment:
Blue directions - i don't see any highlights to rollover. Should these directions instead read, "Rollover each image to see.." ?


comment:
Intro text feels weird because we are only just seeing a tiny bar, not the whole landing page. Can we explain what they're seeing, maybe something like "BAAOP has multiple environments. You can tell which environment you're in by the color in the top navigation bar of the application. Rollover each image to learn more." ?


comment:
Directions change and next arrow appears after I've only rolled over the maroon


comment:
DOT rollover text: This doesn't read very smoothly. How about "DOT box" as a title of the popup. Then bullets: *Overall increments and decrements to the market *Sum should equal 0 (I don't even understand the last sentence so I'm not sure how to break it out into bullets - Dennis or John - let's discuss.)


comment:
The return to intro button in the legal popup doesn't work.


comment:
It feels odd to me to have troubleshooting be a topic on a screen that is about troubleshooting in general.


comment:
When I got to this screen the last answer was already selected for me


comment:
Is it consistent with other style choices to have a period after incorrect in the feedback? I don't think it is needed.


comment:
Same with correct and the period. Whatever you choose, make sure it is consistent throughout.


comment:
When I revisited this screen, I couldn't click any of the answers. The submit button is there but so is the next and previous button.


comment:
I think you could title this one just poor staining


comment:
The longest answer is the right answer. Edit to: The technician should make sure the slides are placed correctly in the tray and well-seated in the clips.


comment:
Really really picky but there is less spacing between the second and the third answer choice than around the others.


comment:
The spacing is wonky on the answer chocies. The first and last choice seem to be a pixel or two to the left of the middle two. Also, bullet 2 and 3 are too close together.


comment:
In the legal popup the heading just says Troubleshooting and not Troubleshooting Library


comment:
Update clipboard text to include the fume hoods edit as well.


comment:
Remove transcript text since it is for the BSAP animation and will change


comment:
If I click the transcript button, the next arrow disappears


comment:
Let's not have 4 screens in a row called "The big picture"


comment:
remove extra lines of spaces between intro text and blue directions


comment:
Probably not something to be worried about, but the HTML title ( OCS Agency Overview ) is "OCS" rather than "OCSE."


comment:
Please delete the second use of "office" in point 3, so it reads: "Go to the petition office in the Family Court in every borough"


comment:
Under "Websites," please cap "state child support" and add "Office" so it reads: "New York State Child Support Office"


comment:
To Christa's comment: Yes, the graphic covers both inputs and outputs related to BAAOP. Different areas will be focused on in alpha.  I would just add that this is a placeholder for now.


comment:
Change "When you input" to "What is this input?"


comment:
"Economic bids" in the middle should be replaced with "Transmission limits"


comment:
"This screen tells you" should be replaced with "What does it tell me?"


comment:
We still have a problem on this screen with the match up on the say and don't say.  Instruments go down it happens should match up with Let's see if we can get you up and running again.  Also lets change the text for 'The system will be down until tomorrow to 'The system should be back up by noon tomorrow'.


comment:
We need a different background without a cobas 6000 showing. Something that shows lab or lab benches is fine.


comment:
Sorry I should have been more descriptive on the apprentice.  Young guy with button down shirt.


comment:
Since this is a communication piece I would like to see audio on the conversation slides.


comment:
When I click the transcript button, then click it again to close, the home and replay buttons disappear


comment:
assuming 1st and 2nd answer option should be Reset not Reseat


comment:
There are storyline previous/next buttons in the player showing


comment:
Text in gray box is still the same as previous, update per script


comment:
You have barcode as one word sometimes, make 1 word in all instances


comment:
No image here - guessing you're just waiting on one still


comment:
could we do a drag and drop to check their knowledge of the steps for new implant before this screen? like put the steps in order? I feel like we're missing some practice opportunities.


comment:
I think we need a clock that shows what time it is now. That way they have something to compare to the screen. So the scenario would be "Prime started at 1 pm. It's now 2:02 pm. Can the external line be shut off?" There would only be one programmer screen.


comment:
for the scenarios, I'm thinking 4. Not enough that they're going to every screen, but plenty to let us cover the summary screen, dose, etc.


comment:
I'm thinking instead of going straight to the dose, we insert a screen called "Now you try" and recommend that we do a practice captivate - where learners have to click through process on TM pages 88-94.


comment:
Bottom rollover box - what is this that we are looking at? the "Dispatch Instruction Review panel" ? If so (or whatever it is), let's put that as title of the popup. Then "If the sum does not equal 0, use the ____ panel/section to learn more." Dennis/John - I need more info about the last sentence of this popup too - I don't see where they'd check this info in the area this box is around.


comment:
Move the Click the right arrow blue directions up a little so they aren't so close to the image


comment:
Feedback button on the next screen doesn't work


comment:
Feedback for next screen: Sentence 5 - "Lightning directly strikes a power line and caused one of your generators to take itself offline." strikes and caused are 2 different tenses - needs to either be strikes/causes or struck/caused


comment:
Notebook - bullet 3: remove e in lightening


comment:
I don't like having these gray out so much - you can barely see the icon details anymore. Can we just have them fade to 50% opacity instead?


comment:
Text in all popups need a period at the end


comment:
For "First, I choose our BAA, BAA1" - can we highlight where that is happening with a rectangle around it?


comment:
Update highlight is there, but it needs to come on sooner - when it is referenced


comment:
LMPs not LMP's - it shouldn't be possessive


comment:
I think we should just remove the sentence "It's located right here."


comment:
Do we need to photoshop here? It says "...I'll go ahead and check the box to the right next to its name" but the boxes all just say EIM_BAA1 - not GEN_10630


comment:
Teal box at the end - 2 spaces after first sentence


comment:
Table that pops up with type of loss/where to adjust - change font to either Arial or Futura


comment:
Teal box at end does not include all the text that is in the script


comment:
Feedback tool doesn't work on the next screen


comment:
For next screen: 2 spaces after 2nd, 4th and 5th sentence


comment:
For next screen: sentence 5 - same thing as previous screen like this of 2 different tenses strikes/caused


comment:
For next screen - 2nd paragraph: 2 spaces before last sentence


comment:
Yellow note box from script doesn't show here


comment:
Should the hint say PACE Contingency? That is no longer what the text says in the box, it is BAA1


comment:
Incorrect feedback - 2 spaces after first sentence


comment:
Correct feedback - 2 spaces after first sentence


comment:
Please update text to be:

. . . She should promptly deactivate any expired materials in cobas IT 1000.

Expired materials will already be invalid for use on instruments.


comment:
Slide 2 I believe the client wants by the affidavit of net worth that it is (also know as Financial Disclosure Affidavit (FDA)). The form name is being changed.


comment:
Switch the order of the responses so the correct answer is the second choice.


comment:
Switch the order of the responses. they will be more likely to read the wrong answer as well as the right answer.


comment:
Same as last page switch the order on the responses.


comment:
This screen is not for employees. This is a customer training type of screen. Let me check to see what Jeff used on this screen for the 4800 so we can be consistent.


comment:
1.22 -1.23 The client pointed out that the script/narrator says self-support reserve, but the slide says poverty level.  Could we match the first check mark and text to the script/narrator?


comment:
3.05 there's a "ghost" of the cash icon- the cash should be gone since it slid behind Sophia but as it transitions into the next slide the ghost of the cash is there.


comment:
1.19 I like the icon of the mail box better, but can the white lines be thinner? It took me a second to realize what it was. Might just be me.


comment:
Found info for this screen will send in an email


comment:
.24 
Should Support and Frequency be capitalized?


comment:
1.18
Weren't we going to change the support order to max at $350? That came up in last review, but will double check with Anita when she returns.


comment:
2.17-2.18
Family Court words animate in, sits, then hovers up suddenly and then settles. Could it just animate in and still where it animates. My eye went there wondering what was going to happen next.


comment:
3.08 this layout allows you to see the images, could they twist like the photos on the previous slides, so it's not so stagnant? or the middle one higher... it's just so straight across.


comment:
Need to add correct page of Operator's Notebook


comment:
pictures seem a bit blurry at times. particulary #6 & #8. May not be essential but could probably get sharper image.


comment:
Actual Operator Notebook page needs to be inserted


comment:
Under filling a dispenser- don't need to cap "Fill" in Demonstrate bullet


comment:
On "Recognize when to request a preventative maintenance" - checking to see if this is proper procedure (the customer calls into CSC). It was my understanding this is handled by the Field. Will update via email


comment:
AFter finishing all topics- do you just land and stay on this page?


comment:
We should discuss the linearity chart when we have a conference call. Need to confirm chart is accurate and agree upon decision.


comment:
Update text for Yellow:
Indicates the chart cannot yet be generated, most frequently because the calendar day on which the results were received is not yet over. Therefore, some results may not be available to generate a complete chart for that day.


comment:
I agree with Christa's comments. And in fact, I think that we could combine these two screens into one and make the visual more interesting. At this point, the graphics aren't the focus - the functionality is. So, keep that mind and don't spend a bunch of time on graphics at this point.


comment:
Updated text for Yellow: Indicates the chart cannot yet be generated, most frequently because the calendar day on which the results were received is not yet over. Therefore, some results may not be available to generate a complete chart for that day. Once the calendar day is over, the chart will be generated and the linearity can be accepted.


comment:
This description is confusing.  The competency needs to be called out as a specific task (like classroom training to satisfy the competency requirement for troubleshooting a device).  In addition, a competency for an interim stage would not be annual as interim is only done once and is usually for a much shorter period (like 3-6 months).  If it is an annual competency like a class training, then it would be required to either reach the certified stage or to renew an already certified individual.


comment:
Reword opening - A record of competency can be added to any stage of any certification...when a competency is assigned, then a record of the competency must be recorded in IT 1000 to either advance an operator to the next stage or to renew a currently certified operator.  In addition, just requiring a competency does not ensure that a user meets ALL required competencies, just that the POCC/ training coordinator recorded documentation for a single or multiple elements of competency for that specific user and device.


comment:
Reword to state that "You now know how to record a competency for a specific operator and device.  It is important to remember that a competency cannot be modified once it has been saved.


comment:
Change question to show that "The recording of some competency requirements can be automated within the certification itself while others will be recorded manually using the competency screen if required by the certification... Answer the following qestions about whether an action can be automated in the certification or if it should be manually recorded in a competency.


comment:
Jill is observing QC records and not patient test results in this question.  Also, If we are talking about automated vs manual recording, the question should be reworeded to show that David is required to complete 2 valid QC results to be recertified...How can this be recorded (correct answer would be to set QC results as required in the certification for automatic recording).


comment:
See prior comment.  This is an automated task (requiring patient results in the certificaiton).


comment:
This could be either a manual competency or a direct observation (depending on facility standards). Can this be a multi select (OTS and manual upload)?


comment:
This is a repeat of the QC question.  Again, no review would be required if we automate this in the certification itself.  Make this more clear.


comment:
This is a bad example, as we do not have a separate place to automatically record known samples (other that proficiency testing material).  In addition, there is no way to specifically use PT in an automated fashion in the certification.  This question should be replaced with something more clear.


comment:
Reword final screen.  The tasks for the users recorded in the competency are not marked.  The only thing this does is satisfy the requirement for a competency for these users.  If this was the last requirement for the pending stage, they will be moved to the next active stage in the certification (either interim or certified).


comment:
Please check and see if there is an error with the playback. I had to click the "Play" button twice and did not see pointer navigate to where to click.


comment:
Please ignore first comment.

Update instruction to: Navigate to Quality Control > Linearity Review by clicking on the menu


comment:
Please ignore first comment. I found the documentation I needed and am okay with the linearity chart.


comment:
Expand correct answer to encompass the larger definition: Review of intermediate test results or worksheets, quality control records, proficiency testing results, and preventive maintenance records


comment:
reword question:  CMS has defined the competencies I must have prior to being certified to use a device.  How many elements of competency are defined for moderate or high complexity testing?


comment:
Jill - assigning competencies is vague.  I would redefine Jill to state that she is responsible for setting certification requirements, assigning certifications to operators, and documenting required competencies.


comment:
David should be defined as an operator (standard term used by customers).  David is required to complete all of the tasks defined in the certification by Jill to either gain or renew his certification and continue using the assigned device.


comment:
Vanessa - Is she a student or a newly hired nurse?  Student doesn't make sense.  Also, I might rename instructor to "new hire trainer" if she is a new nurse.


comment:
Change Rodrigo - he is certified to directly observe operators to assess competency.  Do not use OTS as something he needs to complete.  Make sure to call it direct observation (or being directly observed).  Only use OTS when discussing the setting itself and make sure to explain that OTS is the term we use for direct observation of the operator.  It is a sequence on the device to observe the testing process.


comment:
Initial instructions - make sure that you are stating Pending STAGE, interim STAGE, Certified STAGE.  also 1 QC level 1 and 1 QC level 2 for each


comment:
My simulation hung for 10 seconds as well on the certified screen when entering QC Level 2


comment:
Also, could not enter patient test under certified.


comment:
Do not zoom in and out when selecting instrument type, it is confusing


comment:
Change statement about observation time (pending tab) so it states that this is the time at the operator has to complete all tasks for the pending stage so they can move to the next defined stage (Interim in this case).  Failure to complete these tasks in the time allotted will result in a reset of the pending stage (30 days to complete all tasks in this case).  Observation time on other tabs is the number of days from the end of the current certification where a user can complete the required tasks to be certified in the next stage (interim) or recertified in the current stage (certified)


comment:
For a group of users, do we want to state that this can be used when a new facility is added to IT 1000 with operators that have been certified on another system?  I suggest this as the demo shows forcing a group to certified.


comment:
Change or update the March 1 so that it states she has been directly observed completing testing to satisfy the Observed Test Sequence requirement.


comment:
Reverse QC and patient tests on final Jan 3 block.  It is highly unlikely that an operator would not do QC (and is one of the main reasons we have the QC required every feature in the certificaiton)


comment:
Why do we talk about decertifying a user and then show deactivation of a certificate itself?  Also, best practice should be to either decertify all users under a certificate and recertify them under a new certificate where applicable.


comment:
Decertify should come before deactivation


comment:
Update text to be:
The meters will be updated with the new multirule the next time it communicates with the cobas IT 1000 application. The new multirule will only apply to new results. Warnings and errors will not be displayed for previously generated results.


comment:
Agreed, one on one training does not imply fully trained and certified.  It satisfies some competencies, but may not satisfy all.


comment:
Again, policy at a facility may be that they cannot re-certify the user.  They may force a pending or interim stage.  Also, some facilities may recertify with only 1 month left on the certificate to re-force the observation window.  Either expand the question to explain the goal or this question will cause conflict with customer policies.


comment:
After selecting certificate, the screen zooms in and out twice, very clunky and confusing to the operator.


comment:
Make sure to note that the cert is already in certified stage.


comment:
Not sure this is a good example.  Should we set the date back so the operator is only short-term recertified to complete their certification?  Also, we never explain that this is only required if a patient test is needed to recertify (expired operators that only need QC or competency can do this while expired)


comment:
Not assigning a location is not an error.  The device will be properly configured, but there will be no users or patients in the meter's memory until it is assigned a location.  If the assigned configuration requires a user to be downloaded to the device to login, or apatient to be downloaded to the device to perform testing, then the meter will not allow those functions.  If the configuration allows for unknown operators or unknown patients, then the location does not need to be assigned to work with the device initially.  Locations are important, but they do no work in the way described here.


comment:
Update text to be: If the system finds warnings, the results will be automatically validated, and the warnings listed in the alarm column. When there are errors, these results will not be automatically validated, and I must manually validate them.


comment:
We can discuss this screen/text with the team.


comment:
Instrument assignment screen is wrong.  It shows the admin deactivating a meter and then setting another meter with a new configuration.  Not sure what this wanted to show, but it is not correct.  Meters do not get configured like operators, you do not deactivate a config on a meter, you deactivate the meter in the system.


comment:
Not inserting the strip will cause a failed test, not a result that needs a comment.  This is a bad example.


comment:
We may need to revisit this section to decide if we are going to include maintenance instructions.  This does not appear to work as designed in IT 1000


comment:
Alarm text should not be "Cleaned Meter" the alarm only shows if maintenance is not done and a test or QC result comes from the device.


comment:
Agree with Nicole's comment.  I would also show an example with a more recent instrument connection and without maintenance tasks in the bottom.  Show an error with the device that is relevant.


comment:
Message that has not been acknowledged will not lock a user out of the device.


comment:
None of these show a user is locked out for maintenance. The icon shows that maintenance is pending. May want to remove question.


comment:
Change the name used for the configuration ID.  You cannot name a new config the same way as an existing config.


comment:
Default config is not assigned in the assignment window.  You can assign a config to a specific device in the assignment window.


comment:
Change answer to 5.  The instrument must be in sleep mode to perform a cleaning cycle.


comment:
For the ICD-10-CM discussion, a few changes. First, I would first add the change the first word from "System" to "Coding system". Second, ICD-10-CM does not include procedures so I would recommend changing it to "to classify and code all diagnoses and/or symptoms recorded in conjunction with medical care in the United States." If you want to include procedures, then you need to change the title to ICD-10-CM/PCS.


comment:
This is just a consideration for the CPT image, do you want to use a CPT code that is applicable for one of the many Roche tests?


comment:
In the box on claim-by-claim determination, I would put a comma in between "determinations" and "coverage".


comment:
I click, and a little black and white circle goes on the screen spinning but nothing happens. Do we need a submit button or something?


comment:
PAH patients do not 'urgently' need RIS.  Can we soften that language


comment:
Yellow notes box isn't on screen as it appears in script


comment:
We should never edit the Patient Visit Demographics for the 999999 patient.  We have to reassign all of the results from that patient to the proper patient only.


comment:
After they have reviewed the result and mitigated whatever the issue might be (if possible), then they can accept the result.


comment:
All results are in the Result Query screen. It does not get moved there once the result has been accepted. After accepting the result the result is not removed from the Result Validation screen until the customer clicks the Filter button to refresh the screen.


comment:
This question is not answerable from the screenshot provided.  It does not show the flags.


comment:
Results that are produced that violate a Multi-Rule can also appear in this screen.


comment:
Critical Range is not 0-100.  I realize this is just an example, but our customers will think we are idiots.


comment:
Tried to select Harry Post and it would not accept it. Had to click it 5 times.  Also this is not a realistic way of looking up all of the results.  It would be done from the Result Query screen.


comment:
Strips displayed are for Inform II, but a CoaguChek is shown.


comment:
We need to go more in-depth about this.  What do other settings affect? What K is for?  Common issue where customers screw around here and make it a mess.


comment:
CC1-pH 8-8.5 and CC2 pH 6-6.5 should we take out the pH?  I did not see the pH numbers in the package insert?  Question for the group.


comment:
This seems out of place.  This is the same for QC results and Patient Results. I don't remember seeing this in there also.  Maybe the script needs to be updated to create a better segue from the previous section to this one.


comment:
Remove "that" in Briefly describe "that" VANTAGE compatibility.


comment:
add;Explain the importance of the two types of audible alarms


comment:
Under Comment; change or to on; The comments and message appear in the System Messages on the Run Report.


comment:
Under What's Next, correct spelling of VENTANA


comment:
Rejected Results will not be sent to the LIS.


comment:
I don't think Proficiency is a competency.


comment:
Once chart a outlyer that was off the screen. Not sure we want to show a crazy outlyer.


comment:
Might want to explain why a chart cannot be generated. Cannot be generated for the current month.


comment:
I think we need to have them click filter first to display all of the results, then it will help find the pending column since the buttons are poorly designed.


comment:
Result will not be sent to the LIS.  Might consider just saying Host.  HIS and LIS are different things and trying to keep them straight is hard. Host is a general term that refers to both.


comment:
They are not a snapshot over time. They have a line across known samples.


comment:
In Lot Management the customer has the ability to change the targets and deviations.  I think we should add a warning to Lot Management about making changes to these numbers since in the demo we state it meets ISO standards.


comment:
Agree with Jenny we need to provide some details on what a "working catheter length" might be. Something like most patients will use x cm to gain access into the SVC so you will have a working catheter length of x, your torso should be less than x cm. I would need to confirm these details with Marty.


comment:
There is only one pump size so this interaction is not appropriate. Don't think there is value in having two different patients to convey the same thing.


comment:
What's missing from my point of view is something about pre-determining the location of the device - right vs. left side, questions about patient activity, do they sleep on a certain side, where does the patient wear their belt, do they have any other devices implanted, do they have any existing scars/scar tissue, should be 3-4 cm away from any bony structures.


comment:
This is no longer correct. This step has been removed.


comment:
Clarifying...Timing - Pre Op prep doesn't take 24 hours prior to implant unless you are talking about the need to admit the patient and get a temporary line started prior to surgery?
Confirm pump size and concentration - there is only one pump size and concentration. so this needs to be reworded. perhaps it says something about the physician having a discussion with patient on whether or not the refill frequency is feasible for patient?


comment:
I don't see the value of this question when all they need to do is look at timeline above?


comment:
I don't think that we want to say anything about anesthesia here. I default to UT


comment:
in addition to Jenny's comment, you cannot move forward even after selecting the two correct answers.


comment:
I think that we can delete the Priming or that is just going to cause confusion. All we need to say is that the implanted pump is turned on and then the external pump is turned off.  Maybe instead of priming we just talk about the patient needing to be monitored?


comment:
Also, I think that maybe we should add patient education into this timeline? (at the end)


comment:
I don't like talking about this as Common Problems. These are not common. These are potential serious problems.


comment:
Need to change Reaction to Anesthesia; the third scenario is a reaction to transition from external pump to implanted system and increased dose. its not an over or under dose. not sure best way to word it but its definitely not reaction to anesthesia.


comment:
Can we darken the blue that goes around the answer you select? It is hard to see which one you are selecting on my screen.


comment:
Change opening to "You can assign a competency for a given stage." instead of that, use a.


comment:
Change text at bottom to: Stay conscientious about how your energy impacts the process.


comment:
I don't see the edits from line 18 of the spreadsheet. The closing should now say "Adding a competency to each stage of the certification ensures you have recorded documentation for single or multiple elements of competency for that specific user and device."


comment:
also missing change to the opening. So ignore my edit about "a" and make the first screen say "A record of competency can be added to any stage of any certification. When a competency is assigned, then a record of the competency must be recorded in the application to either advance an operator to the next stage or to renew a currently certified operator."


comment:
incorrect answer - change second sentence to say "You can lay a sample catheter on a patient's torso to check the length."


comment:
Remove extra space between "containers in"


comment:
I'm wondering if we need to tell the learner (for the video pieces) that they can click on the picture to replay the video.  THoughts?


comment:
Check the photos/videos in this section for framing consistency.  This one appears to not have a frame around it, but the others do.  Some are outlined in black and some are a gray drop shadow.


comment:
Can you eliminate the audio from this video?


comment:
I got correct feedback after placing the first two pictures on this screen.  When feedback appeared, the two pictures on the right (in spots first and second) resized to smaller photos.


comment:
I clicked continue on this screen and nothing happened.


comment:
This is a little bit of weird feedback - but when I click on the FES, the right side of his collar turns the same grey as the background.


comment:
I think these answer choices should be white boxes like the ones before were.


comment:
Ryan, is there something missing from the end of pop-up 1? 12, 16, and 18 what?


comment:
Third popup remove extra space before cobas in second sentence; replace does with do


comment:
For all of the questions to drive value screens, we don't want the order to always be better, good, bad, or the learner won't really have to try to find the best one first.


comment:
Add a green instruction line to all of these positioning screens that says "Pick the best question first."  (Disregard feedback to add line about "Is there a better question."_


comment:
question three delete hyphen in preanalytics


comment:
I could not get the slider to move for me. Not sure what the issue is....maybe have some others test?


comment:
ok, I think i got the slider to move. It just required me to swing it farther than I thought.


comment:
Overall, we're asking the learner to read too much at once. the top text chnages, i hear, and then i read more text. One thing at a time. I would recommend we put the top text into the comic - as a panel almost that transitions between the images. Then when they listen, that's all they have to do until the on screen bubble comes on.


comment:
Please direct them to CHRIS to review 2 training modules:
Training Module Name and Search code to use in CHRIS provided below:
cobas(R) 6800/8800 Introduction           Search code: Cobas_Intro 
cobas® 6800/8800 Lab of Tomorrow  Search code: Cobas_LoT


comment:
Please update third bullet point to be:

Check instrument download status

and use for the pop-up screen as well.


comment:
All questions need to have valid answer options, or they need to be removed.


comment:
Please update screen to display "Continue" button after the user clicks on one warning, rather than forcing user to click on all.


comment:
Clicking on the Transcript button resets progress on the slide.


comment:
The warnings window should not be populated until the warning is activated. Currently, the warnings window displays warnings and then all the warnings disappear after activation.


comment:
Please update text to read:

One of Jill's routine tasks is to respond to warnings in the cobas IT 1000 application . . .


comment:
Delete the space after the / in patterns/results. Or change to "patterns and results"


comment:
In the answers, delete the periods b/c answers aren't complete sentences?
Also, hyphenate "low cost"


comment:
In the last answer, delete the extra space between "They" and "can"


comment:
In the wrong answer, change the comma to a period. s/b "All of these statements are true. Please try again."


comment:
Get SS and TT's input here. Also, let's make sure we are being respectful of our customers and making the use of games appropriately and not just because we can. I think placing this in the context of why each of these things is important can help. Maybe have an explanation as to why they need to have each thing on the list when they click on it - like that they need to know dose and dosing weight because it will need to be programmed in the pump.


comment:
Disregard the part of my comment about interactivity - just saw the pop-ups


comment:
I think we need to discuss timing of the implanted pump being turned on and the external turned off - we can put it in the context of SO's comment about the dosing profile chart.


comment:
SO, let's discuss your comments - particularly the one that talks about deviating from the planned pump shut off time.  I think that sounds like a topic for live training.


comment:
The interactivity here seems strange. I think if we are discussing considerations, we need a better representation that will address what SO commented on in terms of the types of considerations we need to be talking about here.


comment:
Do we need to address what to do with additional catheter if the patient is short?


comment:
Can we have different considerations here? Something about selecting the right side, for example?


comment:
Emphasize comprehensive medical team approach due to increased risk of complications with PAH patients


comment:
Should time line be for Implant instead of implant Transition and start with patient being admitted the day before surgery for removal of existing central venous catheter and placement of temporary peripheral IV?


comment:
Before we have the implanter list missing information and select pump and catheter size shouldn't the pre-implant considerations be presented?


comment:
Need to know why you should and should not implant pump in certain locations.


comment:
Consider the following to determine if 80 cm is appropriate for the patient: Subcutaneous path length from vascular access site to pump location, pump orientation and catheter wrap in pump pocket, catheter slack or redundancy in the shoulder area and pump pocket.
The catheter can not be cut to size for the patient.


comment:
Pump - plan and mark abdominal pocket and determine pump orientation 
Catheter - plan tunnel path and direction, and catheter wrap/slack pre-op


comment:
There will only be 1 pump (40 mL) and 1 catheter (80 cm)


comment:
There will only be one concentration - 10mg/mL


comment:
I would add steps to review chart with PAH doc to review any patient specific risks/concerns


comment:
I'm not sure what they are looking for in the picture - is it the indentions in the catheter where the sutures were tied?


comment:
I agree with SO. At the very least, we should discuss who is taking over the patient, who is responsible for priming, turning off the external line and to have a game plan for how the patient will be transitioned out of recovery


comment:
Text in gray box and answer options don't match script.


comment:
Can't figure out what the right answer is? so unable to test that it is working correctly and see the correct feedback


comment:
no image here, guessing you're still waiting on one


comment:
Need a little extra space between 4th and 5th answer options


comment:
Correct feedback - 2nd sentence: change period after Bottle to a comma


comment:
no image here, guessing you're waiting on one


comment:
Extra line space between 3rd and 4th options as compared to space between 1st and 2nd, 2nd and 3rd


comment:
Correct feedback - 2 spaces between "contamination" and "that"... also 2 spaces after 2nd sentence


comment:
All 6 boxes are checked off, now what? Perhaps should have a continue button or something, then a page to end the course?


comment:
Legal page - probably shouldn't have button be "Return to Introduction" since this can be clicked anywhere. I think it should just be "Close" and you go back to wherever you already were when you clicked Legal


comment:
The error is not from the eBar printer. Just state that the tech gets an error that states...


comment:
They also need to make sure the lights are on on the Moxa. If the Moxa is not getting power (bad moxa, bad USB port, poor connection, etc) then it will not communicate to the computer


comment:
The picture and the scenario listed below the picture are for a crooked label. They need to be replaced with writing over the barcode.


comment:
We instruct customers and FAS that they can run with up to two labels on a slide. It isn't ideal, but sometimes what is done. Also, these labels adhere to the slide very well and sometimes people may break the slide trying to get the label off.


comment:
Instead of "unplug the ebar" what about turn off/unplug the ebar to stop the print job.


comment:
Everything the speaker says is right. It would be consistent to have the statements under the graphcis outlining the differences in the plans (only the last two) to say "their" instead of "it's" since we are talking in the plural.


comment:
Under Part B, can you add the "(including diagnostic lab tests)" to the first paragraph as shown here:

Medically necessary services: Services or supplies (including diagnostic laboratory tests) that are needed to diagnose or treat your medical condition and that meet accepted standards of medical practice.


comment:
Also under Part B add the same parenthetical to the third paragraph
"(including diagnostic lab tests)"

[NB: the previous comment on this slide should have said second paragraph under Part B.


comment:
I mean comma after "coverage" before the "and payment."


comment:
Remove comma after "orthotics" in description of Level II HCPCS description.


comment:
The fonts are different but I think that is impossible to fix given the length of the descriptions. 

Again, please remove comma after "orthotics" under Level II HCPCS


comment:
Remove the "." after the CPT R-ball in Conclusion 3


comment:
Under "Nice Job" It should read as follows since we are sending them to the email, not the inquiry line:
"If Jenny tells her customers to email the Roche  Reimbursement Team, they will get the most current and correct information possible."


comment:
Under first box, claim by claim, add the word "Medicare" before "national" and before "local"


comment:
Second box title should be "Medicare Local Coverage Determination" and end the sentence in this box with "in a specific Medicare geographic area."


comment:
Third box should be titled "Medicare Medical Necessity Criteria". The description should read: "Generally, under Medicare, health care services......"


comment:
Final box should be titled "Medicare National Coverage Determination"


comment:
On the correct answer, put we should refer them to the Reimbursement Team's email inquiry system.


comment:
In the second paragraph that starts with "Medically necessary services", would revise the text to say "Services (including diagnostic laboratory tests) or supplies that are needed ..."


comment:
Would consider labeling the third paragraph as "Preventive and screening services". Then revise the wording to say "or detect it at an early stage (with screening laboratory tests)".


comment:
Would remove the space between "income-" and "related".


comment:
Ok - so this is the right demo, but in the wrong spot? I'm really confused now.


comment:
Talked to Matt - this demo belongs as the Assigned Competencies demo. It then negates all of my feedback on that screen.


comment:
capitalize competency before screen in first sentence.


comment:
rewrite third choice to "Track instrument maintenance assessments on the Certification Tasks screen."


comment:
correct feedback - update second and third sentence to match the rewrite for incorrect.


comment:
why don't we do a fade out the catheter behind the text when we add it?


comment:
We need a different picture - this is for the oil and water issue that can cause temperature errors.  Need a different screen - Celeste will provide


comment:
Some boxes when check have a blue highlight around the - other do not.  Highlights when check correct answer for tap water introduced..... When choosing 4 correct answers for Low temp there is not highlight.  Inconsisten


comment:
last line of transcript is cut off and no way for me to scroll.


comment:
Can we add 1 more sentence to each popup specific to what happens during implant? So for the pump "It is implanted in an abdominal pocket during the procedure." etc.


comment:
Please update text in last, yellow text box to be:

The screen to resolve the warning opens. From here, you can now view, accept or reject the test result as needed.


comment:
Please update text to be:

Now that you know how to setup and respond to warnings, it is your turn to practice your skills. Click on each warning to practice navigating the cobas IT 1000 application to take the first step.


comment:
Please update Correct text to be:

. . . As an administrator, you should remind the user to complete the outstanding certification task.


comment:
The purple text box on the purple background makes it difficult to read.


comment:
The continue button should pop up only after the learner has rolled over all four villagers.


comment:
In the yellow box, please add that we are waiting for this content.


comment:
Same feedback for all of the yellow boxes in the course.  Please add that we are waiting for this content.


comment:
The speech bubble is pointing to Keep Me Ahead instead of Keep Me Comfy.


comment:
I answered with the top choice, but it comes up as incorrect even though the feedback says the same thing as choice 1


comment:
Sarah can we add a bullet point to coercive violence? I 'd like to include rape, forcing partner to engage in unwanted sexual activity,and forcing unwanted pregnancies. This could be one long bullet point or could be broken up to three bullet points.


comment:
Can we soften some of the absolutes.. e.g.. Which often MAY result in&..
  These children become  change to These children MAY become, or  are at risk of becoming.


comment:
Can we add bullet point on the child tab-
Slide -- Effects on children  last bullet   add   &..Neurodevelopmental effects such as  ADD in children


comment:
Next to physiological arousal can we just clarify by adding "brain stem in continual fight flight mode" in parenthesis.


comment:
Under the socio-emotional tab since we are not using Dr. Perry's video can we just say "children exposed to IPV may demonstrate difficulty regulating their emotions making it difficult to respond...."


comment:
Can we add bullet point under Using Coercion & Threats that states-" refusal to use or allow contraception


comment:
Can we say mental health issues  instead of mental issues under Parent's Capacity,


comment:
The labeling is inaccurate - the paragraph next to ICD-10-CM refers to Level II HCPCS codes while the paragraph next to Level II HCPCS codes discusses the ICD-10-CM codes.


comment:
Disregard my above comment as I did not realize it was a test. However, the write-up on ICD-10-CM could be interpreted to suggest that these codes are to be used only for hospital care. The use of these diagnosis codes is not restricted to hospital care but also physician office, ASC, and many other settings.


comment:
The font seems to be of different sizes across the three paragraphs. Also, I would recommend using (as an example under Level II HCPCS) codes that are relevant to Roche (e.g., G0476) rather than the two codes listed as they are not relevant to Roche.


comment:
I would either note that the codes here are fictitious or I would update the codes as G0434 was deleted as of Jan. 1, 2016. If you want to use a current code, you could use G0477 (Drug test(s), presumptive, any number of drug classes; any number of devices or procedures, (e.g., immunoassay) capable of being read by direct optical observation only (e.g., dipsticks, cups, cards, cartridges), includes sample validation when performed, per date of service).


comment:
I concur with Kate's comments in putting the word "Medicare" prior to "national or local". I would also put a comma after determinations and before coverage. Finally, I would change the wording as follows "coverage is determined on an individual claim basis."


comment:
For the box labeled "Medically Necessary", I would start as follows: "Under Medicare, generally, healthcare". I would also recommend removing the word "prevent". Finally, we may want to consider that specifically testing, in order to be considered medically necessary, the test must be ordered by a physician who will use the result to manage the patient's medical problem.


comment:
I would label the boxes as Medicare National Coverage Determination and Medicare Local Coverage Determination. Under the local coverage determination, I would change it to say "a particular item or service is covered in a specific Medicare geographic area" (as noted by Kate). It may be worth stating that the absence of a Local Coverage Determination on a test does NOT mean the test is or is not covered.


comment:
Under Medicare Outpatient Prospective Payment System, I recommend the following edits:

I would revise the second bullet to say the following - "Payment may be made for each hospital service or may be bundled depending on the outpatient services provided."

I would revise the third bullet as following: "Generally, there is no separate payment for the lab test because payment is included in the amount for the overall outpatient visit under OPPS."


comment:
With 12 correct answers, the affiliate passes. If they do not pass, they should have to retake. Let's also provide a link to resource materials that they can review prior to retaking.


comment:
Maybe not the number of chefs and time it takes, but the time required to prep (hands on time) the recipe and time to cook (time to results.)


comment:
Need correct systems (c6800 and p480), vortex.


comment:
Quiz format would be preferred. Not sure if the correct response would be clear with the probing questions. 2 different responses could look correct.


comment:
Disregard previous comment. :-) We actually like having the explanation with each probing question.


comment:
Qiagen (HPV only questions), Hologic, Abbott, BD

No others to include.


comment:
This page and prior: Use full event name - global assay launch event.


comment:
this info is taken from customers scenario ?


comment:
On these scenarios need to include products mix and sample types i.e. SurePath preserCyt urine swab etc


comment:
How do I move to the next step course here?


comment:
Can we make the shirts the color of the company with the logo?


comment:
In the competitive training the last section was to strategize their accounts they got together with  their country/region, we can use this information to help prioritize and follow for post workshops results


comment:
On the agenda, is there some old text being covered up by another text box? There are a few black dashes above the words Meet Simone.


comment:
On the previous screen - Take the tour the first line should say Manufacturers, not Managers. (There wasn't a provide feedback button there.)


comment:
There should be a comma after the word world-wide in the first line of text.


comment:
The silouette equipment pictures are not in yet, right? They don't show in my view.


comment:
Extra space in the second box, after the word before.


comment:
Let's change that first sentence to: 

Thanks for the EPA resource information.


comment:
The letters all have the same text. Can you check the script for the text that goes into each one? Also, I think we can get a more modern and realistic graphic for the EPA building.


comment:
Let's change the text in the lower gray box to:

Hey, grab those keys!


comment:
The click instructions should say Sam, not Tanya.


comment:
There are two spaces between the words started. How


comment:
This isn't the right feedback in the incorrect box. It should say: 

Not quite.

Cummins employees should not give TPEM advice to their OEMs.


comment:
Remove the H that is before the first sentence.


comment:
Let's have this text in the white box match what's in the compliance course so we aren't introducing Simone 2 times in a row.... "Welcome! We are here to learn about emissions compliance. It looks like you have a lot to do today. Take a moment to review today's agenda before you get started."


comment:
"..put your TPEM skills in action.." doesn't really sound right... suggest changing, maybe "Finally, put your TPEM skills to the test with a customer call." or "Finally, put your TPEM skills to work with..."


comment:
Need to update images on agenda; 2nd image should still be Simone; 3rd image should be the customer we're meeting with in this course.


comment:
First sentence - looks like there's a space between OEM and the period


comment:
1st sentence under What is TPEM - add a comma after TPEM so it reads "..Equipment Manufacturers, or TPEM, is a non-road...."


comment:
2nd sentence under What is TPEM - this reads weird.. don't understand the "...or number of units with engines..." (should with be of?)


comment:
2nd sentence under Why? - This reads weird too... How does TPEM RECOGNIZE the cost? Should it also say recognizes the cost and lead time can be high? Not just that a cost and lead time have been recognized?


comment:
Globe-Agri Co text - I think this would be simplified by bulletin the info out - *Non-road equipment manufacturer *World-wide *Specializes in agricultural backhoes


comment:
We need to add a drop shadow to this dude or make his shirt slightly gray so he doesn't just fade away on the white background he's on


comment:
Sales Regions text - this should also be bulleted out *Within the US *Overseas


comment:
Bullet 1 - again, text reads weird. "..to participate in TPEM the Environmental Protection Agency, or EPA before ordering engines." - seems like you're either missing words or need to start a new sentence


comment:
2 spaces after 2nd sentence in white box


comment:
Actually, let's just change this to an EPA logo


comment:
5th button - "Accounting applies to the parent company if OEM is multi-divisional"


comment:
Shouldn't email subject in blue bar match subject below?


comment:
Is Albrect.J@cummins.com in there from a screenshot they sent or did we make this name up? If it is a screenshot from them, we should make up a different name.


comment:
Last speech bubble for learner - 2 spaces before last sentence


comment:
text should be centered vertically in all speech bubbles


comment:
Answer option 2 - just change this to "I can direct you to the EPA's website. It has valuable information."


comment:
Correct feedback - can we make the box big enough to cover all the answer options behind it, or have the answer options disappear? Looks weird having them stick out on the right/below


comment:
3 paragraphs after Remember should be bulleted out


comment:
What will be bullet 1 - change an to and


comment:
This needs to be Select all - with OTS and Upload a Record as the right results.


comment:
change the hint Jill gives to "Observations can be uploaded to the Results and Patients screen."


comment:
incorrect feedback - change Materials to Certification Tasks please.


comment:
change last screen to say "This satisfies the requirement for a competency for these users. Since this is the last requirement for the pending stage, they will be moved to the next active stage in the certification."


comment:
Change first sentence to:  Welcome to Get Ready for Troubleshooting and Repair training! This course provides an introduction to the troubleshooting process and gives you a framework for how we get to the root of different issues and make our clients' lives easier.


comment:
Please update legal page to reflect BenchMark Product - I will upload to basecamp


comment:
Add a text box that says, "VOICEOVER: This is our basic troubleshooting process.  It's probably not much different than anything you've seen or used before, but it does a lot to keep us on track."  This box should disappear as the learner clicks the first step for more information.


comment:
Add to the beginning of the text box:  The ABC Checklist is sort of a one-stop shop for your troubleshooting and repair needs.


comment:
Example of instrument assignment is wrong.  Never deactivate an instrument to assign a config.


comment:
There can be up to how many elements of competency?  Customers can choose which ones to use.


comment:
The Certified stage did not require me to add a patient sample even though the instructions said to.


comment:
After clicking the back button the certification that was selected in the Add Certifications screen did not match the final screen.


comment:
This is bad example. Certificate was deactivated before you clicked deactivate


comment:
Even though there is a difference techically, I think having two certifications with the same name is going to create frustration


comment:
Final screen does not match the certification selected. Auto-Recertifying is not selected.


comment:
Selected the wrong button (Competency) and it zoomed in and out.


comment:
The meter does not download a driver. It downloads a configuration.  Also I would state that the customer does not need to worry about installing the drivers, their Roche Service Personnel will do that.


comment:
When trying to add a new configuration, we need to state that the default configuration might have been previously deactivated. If it has been, then it will not be visible on the Copy COnfiguration screen


comment:
When editing the config for the first time they should use a configuration ID different from the default.


comment:
When they went back to the Configuration Screen it didn't match the Configuration ID that was saved.


comment:
The entire story needs to be reworked. This is wrong.


comment:
Comments will only be visible on instruments that support it


comment:
Another Note. This screen is changing with the version of IT 1000 we will be launching with this training.  Needs to be redone.


comment:
The first step should be to ask the user what they were doing to give them the concern that the meter is not working correctly.  Option C.


comment:
Incorrect. The Arrow means that the meter has a recent Event.  It could be all 3 of the below options.


comment:
THe instrument Assignment screen is not used with creating or deactiving configuration,  UNLESS...The configuration still has a meter assigned to it when you are trying to deactivate the config.  YOu would have to reassign the meter then deactivate the config


comment:
In this example you asking the user to perform the same maintenance daily at 6, 7,8.  That is not realistic.


comment:
Easier to search for the Alarm triggered by Critical Results


comment:
Negative sounding script.  Also do not say bad results. They could be good results for patients without an ID yet.


comment:
This search should be done from the Result Validation screen. When they find out who the proper patient is, they would have to reassign it on that screen anyways.


comment:
The question does not line up with the answer. It would defaultly should all results


comment:
Send to LIS is not shown. Unable to answer


comment:
Answer is incorrect.  Results and Patients, then Result Query


comment:
Unable to answer. The answer is incorrect


comment:
999999 is the default. But customers can change it to whatever they want.


comment:
UPDATE: instead of also known as, there will be a link for the Financial Disclosure Affidavit with language (short version of Affidavit of Net Worth). I'm emailing a mock up of what the slide with look like with the link to the PDF shortly.


comment:
I don't like the functionality of the magnifying glass. It's unclear to me if you are to hold it over the box and you should see the answer in the magnifying glass or if you just drag and then bring it back to read the info in the red box.  Seems clunky and not very efficient.  Would rather just click on the box to read the risk.


comment:
Update text to be: Click the Severity drop down menu, and select the severity you wish to use. In this example, we selected Warning.


comment:
Take out "This app helps you guide operators" change to "This onsite training facilitator guide helps you assist the operators"


comment:
Add to Question; Can IHC/ISH be run simultaneously?


comment:
Please change "You've to You have" in each section


comment:
EZ Prep, take out recording pH of buffer is not necessary.  EZ Prep is not a buffer


comment:
"cobas IT 1000 application" at the top of the screen shouldn't have the registered TM "R" in it, per the trademark guidelines.


comment:
If the demo doesn't fit the dimensions of the rest of the presentation, is it possible to (possibly center and) frame it with something other than white space?  At a minimum, you could put the robot icon to the right to help visually balance it, or make it seem intentional.


comment:
Both Pending and Interim are correct answers. Training should prompt and allow users to select both responses before progressing. Currently, course allows trainee to choose one and then moves forward to question 2


comment:
Bias displays the difference between the expected mean and the calculated mean expressed as a percentage


comment:
Question for the team: was this question set up so that the wrong answer could not be submitted? I am unable to submit an incorrect answer


comment:
Please update text to be: David completed several QC tests and got some results he is not sure about. Watch and see how Jill handles these results in the cobas IT 1000 application.


comment:
I am not certain that we need midline catheter here


comment:
Under physician notes, the 2nd bullet, maybe have it read:  currently on Remodulin, a prostacyclin analogue which is a potent vasodilator for the treatment of pulmonary arterial hypertension.


comment:
Will only have 1 size- 40ml for initial launch.  Shouldn't have an exercise on which size to choose, but more of a check on if the 40ml is appropriate for the patient.


comment:
Similar to the pump size screen, we will only have 1 length initially, so this makes its seem like there are other options.  Have tidbits to consider/confirm that the 80 cm is appropriate for the patient?


comment:
the grey sub head is a different title from previous pages


comment:
Actually, it says all of the answers are incorrect on this question and doesn't let me continue.


comment:
The completed checkmarks appear to be shifted down a bit here and not on the correct buttons.


comment:
We don't need to reload HIV-1 adjusters unless it's a new ARP lot.


comment:
I can't find a correct answer here and a couple of the things mentioned in the feedback don't show up as options.


comment:
Hitting continue on correct feedback just takes me back to the question with no way to get out.


comment:
The word document needs to be revised correct


comment:
Can the final document be automatically emailed to Patrice


comment:
On the form for test add HPV 16/18 Genotype


comment:
Study Requirements should include the need for a fridge for IP.


comment:
Cap the word "chapter" in "chapter 1" (two instances)


comment:
When clicked "Next" the training took a while to go to the next slide (over 5 minutes), it was lagging.


comment:
Might be good to add statement that Site Manager might involve few roles. As CDL we are site managers but don't work on this, SAMs do.


comment:
The picture is the one used for the Site Selection in which site manager is the CDL, might be good to have another image to "differentiate".


comment:
Took over 20 minutes for the video to open.


comment:
Clicked over "Review the Guide" and got "Document not found".


comment:
Review the guide link is not working, got "Document not found".


comment:
The video would not play initially.  Very choppy..would pause and you would need to wait to load.  I conducted my review of the slides and went back to intro to see if it would work. It played to the end.


comment:
Under "Study Participant may receive": last bullet listing amount of compensation $11,835- would this be acceptable? for me it overemphasize compensation.


comment:
Link goes to the CDOS Home page, can the link go directly to the process map?


comment:
Blue Works link goes to CDOS home page, could it go directly to the applicable area/map?


comment:
For Add trial-specific site evaluation criteria: it state " or due to potential risks..."- not sure of this statement represent a main reason of SEC customization? I think customization is about trial specific elements or requirements, also business requirements for ex. questions about Advertisment, recruitment etc- can confirm with COPMs...


comment:
Conduct Site Evaluation Visit- "If there has not been a site visit within the last 12 months..."- would this be enough? a site visit is different than a site evaluation visit. A site could receive a "courtesy" visit and has no Lilly active studies or being evaluated in a while. If we will go with the 12 months timeframe I would use "If there has not been a site evaluation visit within the last 12 months...", evaluation is the key element here.


comment:
General feedback

So Ive been thinking about what it is that I would like to see in the IPV webinar and the bullet points below covers it to some extent:
"	The general feedback on Candice has bee positive. However, I think she needs to introduce herself and her role in the webinar as I had done in the original prototype).
"	Second, we need a different background the office is such a sterile environment. In general Id like to see more color.
"	I also think we need some pictures of real people ( diverse families similar to what I did in the original prototype).
"	Several from the network pointed our that they found it difficult that there was no way to pause the webinar and be able to resume later. 
"	There was a general consensus that  there needs to be more of a combination of Candice talking while also putting up the print, again. The silent reading was a bit too much.
"	The narration although very clear ( I am impressed with how much Sarah knows about the content) at times sounded too much like the information is being read. 
"	This is adirect feedback from a member to the COP that I thought it would be important to integrate- When I had the answers wrong to the 'quizzes', the animated narrators frown face did not make me feel ready to engage in learning more.  I realize how silly that is to write, but I thought I'd be honest.  I think it would be just fine if the animated narrator smiled at me close mouthed while correcting me and offering me the correct information.  Then she could smile at me open mouthed when I had the answer right.  I tend to think it is fine to guide and illustrate the correct answer in the options.  Or having all the options be correct.  For example choosing from options with the definitions stated (Situational Violence, characterized by....and Violence Resistance characterized by...) 2. Towards the end of the webinar there was a screen that stated something like"It is likely without support...she will take him back".  Perhaps this re-frame: It is likely they will continue live and parent together.


comment:
The text here is pretty small. Is this standard from other RMS courses?


comment:
This is our learning agent, correct? He's a little dark for me with all the black. If Matt has time maybe he should have green or white pants. I don't have a strong idea of what he should look like but I don't want him to look like a villain on first glance!


comment:
, then complete the form using information from one of your most frequently encountered customer types and bring it with you to the Global Assay Launch.


comment:
Remove the white box behind the continue button.


comment:
Let's also add a note here that we'll work with them to revise the Guidelines for their customer type, the attached form is an example of things that could be included.


comment:
Objective needs editing:
Identify the components that make up the VENTANA BenchMark ULTRA system.


comment:
Comment/Question to Celeste:
Sentences in blue refer to links - shouldn't this say "...all pretraining courses were assigned to participants..." This would maintain consistency of language between HE 600 & BenchMark ULTRA plus reflect that FAS assigns the pre-training to participants.


comment:
Combine the two objectives into the one I added below for this subtopic.


comment:
Change, 1. Verify there is enough reagent to complete the run................take out "that" in the original


comment:
Agree with SJT - MSDS & SDS are both being used in industry right now.


comment:
The blue note to the Facilitator would be better BEFORE the Steps in Performing a Run so they see it before starting the section.


comment:
Instead of referencing Operator Notebook page numbers, I would recommend referencing sections of the Operator Notebook. This would allow for edits & content approval of Operator Notebook to occur after approval of this guide.


comment:
1. Ensure the correct label/protocol was chosen..........take out "that" there.


comment:
First blue callout box: shouldn't Ventana be all caps for consistency with other blue callouts on the page?


comment:
Update objective to reflect edit protocols, also, need an action verb. Suggestion:
"Demonstrate the ability to create new protocols and edit existing protocols when necessary."


comment:
Objective(s) should reflect expectations from Informal Assessment questions. Suggestions:
Describe the protocol optimization process.
Define the CLAD process.
Perform optimization on a protocol for your laboratory.


comment:
Possible change to interaction? I'm wondering if it would be more helpful to have a list of things that should be checked and have them identify what things should be evaluated to determine the problem. a) check dose programmed b) check external line c) check dosing weight d) rule out adverse reaction to anesthesia, etc.? Something like, what are the types of things to evaluate to determine if it is a overdose, underdose, reaction to anesthesia etc. then maybe as they check those things we give them replies and then ask them this question?


comment:
Scheduling a refill could be "beefed up". I'm wondering if we need to add some slides to show a programmer screen/print-out and show them how they will determine the refill date? We also discussed potentially teaching them how to look at a chart to verify the refill dates, to prevent human error. Not sure if this should be included with the e-learn or left for an in-person training?


comment:
I wish I could edit my previous comments, but I can't so I will keep adding :). I'm wondering if we want to reword this section to say "the greatest potential for serious complications involve the transition from the external pump to the implanted system. There is a risk of overdose or underdose and it is critical to differentiate between these two and troubleshoot as needed." For the last scenario, I'd like to further discuss if we want to include in here or if this should be discussed at in-person. This feels like a situation where you are potentially "off-label" from the sense that you may turn off the external line at a time different that what the programmer says and this is why, etc.. But if we keep it, we might say something like this "In addition, patients may be susceptible to abrupt dose changes which might affect your timing for turning off the external line."


comment:
What if they want to go back a slide? Are we assuming the learner knows to go to Menu or hit the bottom at the top left?


comment:
I'd like to discuss with the group whether or not this module and/or the Implant in Practice module should have additional "basic" patient monitoring advice related to pocket infections, hematomas, pneuothorax, etc.?


comment:
Do we need to discuss follow-up care beyond just transitioning the patient to implanted pump? Do we need to talk about general follow-up of patient - who is taking over the patient, the PAH doc? Who will check wounds, check for infection, check for late onset pneumo, hematomas, etc.? Who to deliver patient education and follow-up instructions?


comment:
Do we need to walk them through the dosing profile chart so they understand how much drug the patient is receiving and from where?


comment:
I'm not sure if this is getting our point across enough that the PAH physician needs to make a special anesthesia plan? Susan/Terri I'd like to hear your thoughts on this.


comment:
I think they need more here to understand it. Maybe call the Recipe "CT/NG Recipe" And add intro text: A good chef knows the right ingredients needed to put together a pleasing dish. Show the judges you are ready to put your CT/NG recipe together by dragging the right characteristics to the recipe.


comment:
Can you put content on at least one right option so they know what types of info they will see? You can add a note that says we don't know the right content but will work with them to find characteristics and distractors.


comment:
Add a question mark to the second sentence in intro


comment:
For these, add CT/NG or HPV before Scenario in the


comment:
Can you add a wrap up screen for the last activity? Something that gives a reminder that you need you can only prep perfect meals if you have enough time and people to make sure your meals get in the ovens. Wordsmith all you want. ;)


comment:
When I got it wrong I got stuck. Double check all of them to make sure you can keep going if you get it wrong.


comment:
Add a note to Roche here asking the if there are resources they want them to have as they take the elearning or if they want them to know everything cold.


comment:
Should there be a back to course button here?


comment:
Can we mock up some generic feedback to show them where we are going with this? Good is Yes, that is right. You want to find out about.... Or, that is a good question but you won't know if they need.... Bad is, You don't need to know if they.


comment:
Should this be the learning agent or a judge?


comment:
Let's stick with three.Change green screen instructions to say top 3.


comment:
Put a done message or course complete screen here.


comment:
add "they will be working to impress" at the end of the last sentence.


comment:
Should there be a note to Roche here saying the number of questions might vary by customer and situation?


comment:
Can we make one of the feedback people look confused, like why are you asking me this to show that not all questions are right? (We may not have a graphic for this so you can make the feedback reflect instead)


comment:
We need to clarify in the yellow box that responses will reflect content for both HPV and CT/NG assays.


comment:
Add a line "Now you are ready to face off in the competition." or something to that effect.


comment:
I would not use promotional artwork in the Med Ed materials - discuss options for another image


comment:
I agree with SO's comment - let's discuss on the call tomorrow


comment:
I don't think the activity here adds anything. These people should know what each delivery option is, we just need to discuss the why's/considerations here


comment:
Replace yellow box with text box that says, "VOICEOVER:  We rely on the ABC checklist for lots of information. Not only does it provide step-by-step information, it also helps you figure out what questions to ask the customer."


comment:
Provide reason if site is not recommended- do you mean site evaluator should document the reason? What would be the documentation process if SEC will not be completed? a call in TF? TF stage? If the requirement is to document the reason then might state: Document reason for not recommending a site"(in the Lilly system). If we're talking about just telling "why" to the COPM that's different and map should say: "If a site is not recommended, site evaluator should notify the Trial planner"? I don't think it should include tell the site as we can't always share the "why" with sites...


comment:
After all red boxes are reviewed there is no Next Button, if participant needs to go back the training should say (maybe a pop up at that time).


comment:
Ok if I click back it play all the narrative again, then need to go back/back...Can we have a link to go directly to the page in which we can select the next topic?


comment:
last minute bug - the Click > aren't showing up. We'll fix it!


comment:
Recording state that site evaluator conducts site visits to evaluate the sites, does not talk about virtual/phone evaluations. It also mention site evaluator notify the site why it was not recommended, this as per feedback might need to be updated, it did not mention provide/document reason internally...


comment:
Seems I did not get the "Next" button since I missed one of the red boxes, is there a way for the participant to get a warning stating that not all boxes have been checked when clicking "Back"? I guess people will look for a "Next" and if don't see it will click "Back".


comment:
Notify Internal Groups & Site...-CDLs (site evaluator) notify sites when selected but we don't notify internally, it's usually the Trial planner (COPM) at the end of site selection and I think TF also send an automatic notification to some pre set mailing groups. Will this process change?


comment:
1st sentence is odd, agree with SV-if term is changed to "automatically qualified" then would make sense.


comment:
Answers did not stick for me, even if correct...


comment:
So are we keeping name ISEC? though it will only be SEC in the new process.


comment:
First box: "The CDL...is a site manager. The site manager qualifies..."change to "As a site manager qualifies..."( as other roles are also site manage). 
Fourth box: The CDL determined and documents- check verb tenses for consistency


comment:
I see "Site Evaluator" at the top but I don't see any of the boxes below talks about evaluation but "qualification and Selection"- if this is intended for the first box that talks about the CDL statement should say that as a site manager CDL evaluate the sites...


comment:
I can't go Next as answers did not stick for me...needed to go to >> rows (left top) to be able to move to next screen...


comment:
TSI slants are just standing in the air. place them in a stand/rack.


comment:
Is the word "pressure" the best one? or "My goal is to get good answers quickly..."or "it's very important to me to provide answers quickly "


comment:
Would remove the word "stressful", all roles have stressful times I think, so is not relative to the COM, also could be seen as negative. Maybe just: As part of my job, I'm in charge of the overall country oversight"...


comment:
Remove "I feel pressure", can say: "My goal/objective is to select good sites for the study..." or "It's very important to me to select good sites..."


comment:
My most important "roles"- consider changing "role" for tasks/responsibilities... also, add "selecting sites" to the list.


comment:
There is no replay button here for the audio.


comment:
Audio state that "Once site visits are complete"- not all evaluation will be done through a site visit, some would be virtually so change wording to : Once site evaluations are complete". Also audio and red box state that TF is used during the site visit, this is not always true, process per CDL may vary but usually evaluation is done and data is entered in TF later. Suggest for both audio/red box: "Evaluators use Trialforce to document site evaluations."


comment:
Check links-ideally links should go directly to the document(s), not to the Lilly Net site Home.


comment:
transcript and Bill aren't playing well. goes over her shoes


comment:
I'm sure you know this, but we need a less blurry pump illustration.


comment:
transcript cut off on the left for a second.


comment:
won't let me click unless I close the popups - can we make it so I can just click each element?


comment:
popup 3, add sentence "The pump is refilled through the reservoir fill port."


comment:
have the conclusion cover the whole left side and remove the title to that popup


comment:
submit button looks squished. anything we can do about extending the page down a little?


comment:
second paragraph should be in blue, with click directions bolded


comment:
add one more direction sentence - Click the Menu to complete the next section.


comment:
this doesn't really slide, it's more of a drag and drop. If we can't actually slide, then I would just make these clickable buttons


comment:
you need to edit me real bad on that first popup - just hack away friend!!!!


comment:
Can we have the text animate on after the audio plays please?


comment:
we need that reference screen and the the legal screen from the script - they have to go through those before they can get the Exit directions


comment:
Whats the music during this and the I stopped audio repeating over and over?


comment:
did we decide to put navigation before this screen?


comment:
looks like the photo isn't going all the way across (because of the nav buttons). either remove, or stretch it all the way, and copy/paste the buttons from the master onto this slide.


comment:
the why it matters bubble text is maybe bigger?


comment:
also, no directions that you can refer to his chart in the corner. if that doesn't really matter, i'd remove the chart


comment:
fill in the visited states with x's or checkmarks


comment:
per my photo edit >> this was to the start of the module... this feedback ID is also going to the Catheter Determination page


comment:
for Catheter Determination page: reduce size of Yes/No buttons and use the Answer bubble style from the Repository screen in the template storyline file and be smaller. have feedback take up the white to the right of the buttons rather than overlap


comment:
same button styling here. also i think the popups could be coming out from the right side of the screen rather than floating.


comment:
same style for background and bill torso


comment:
have the text in the popups animated in too


comment:
got stuck here. it jumped me back to this screen after each one, but the next button didn't take me to the next part.


comment:
reduce opacity of bkgd image. extend body intro text out and move the directions text to be in line with the body text so that it's really only 4 lines. if it goes a little past the M in Menu that's ok in this case i think. then move the timeline stuff to be right beneath the body text, and then your popups appear below those. they could slide out from the left side or bottom of the screen rather than float.


comment:
global: make the transcript box white background. my bad!!


comment:
can there be a longer delay before the continue button appears?


comment:
when i was on this slide for awhile, the second speech bubble disappeared. We don't want it to disappear until the continue button is pressed and we go to the next slide/layer. Could the continue button be on a delay for this layer, as well? If this is getting hard to time the buttons, would it be easier for programming to make multiple slides? i'm not sure. I just think the continue button that goes with the second speech bubble should also be on a time delay, like with the first speech bubble.


comment:
when i get to the third speech bubble, the continue button is there, then it changes to the Explore the Troubleshooting Process button, then the speech bubble disappears. Something is going on with the timing. :)


comment:
I think we need to still start with this screen. Put it before the benefits.


comment:
Can you insert the Navigation screen from template please?


comment:
I didn't catch the screen change the first time!  In the text at the top, can we say, "Nice job!  Take a look at the phrases below and see how they align.  You now have some positive phrases that will help you build trust with your customers." Click Continue when you're ready.


comment:
Update title to match other customer connection courses...."Customer Connections" (imago) and "Who to Talk To?" (minion italic)


comment:
Use the same transcript button as in the other courses


comment:
Matt - is this the best layout for the items to click? Seems like the drug is just floating...


comment:
text in the top blue box is too close to the bottom of the box.


comment:
On all probing questions screens, Change black screen text to "Based on the information you've learned so far, now you need to ask probing questions to gather information about your customer's needs." change the the green text to say: "Click each question to learn more about the best probing questions to ask."


comment:
double check to make sure nothing is missing after 12, 16, and 18.


comment:
second answer: change walkaway to work away: third answer delete the word for before a solution


comment:
Re-Launch Form should be on top and completed should be second


comment:
My Position should change to Roche position


comment:
My Positiion vs. Composition:

Position and competition are spelled wrong


comment:
on the Form the instruments need to be updated to include BD Viper XTR and BD Viper LT


comment:
On the Form we need to add number of people working on the HPV/CT/NG systems


comment:
Decision Makers can be multiple people with different needs that we to include, I think at least two.


comment:
Should mention that in order to view reports, Excel and/or Adobe should be installed on the system they are trying to view it on depending on how they would like to view it.


comment:
Reminder that must have the appropriate software installed on the system if they would like to view the report on a system.


comment:
agree with matt - need to pull what it's going to look like. also, want it moved before the previous screen.


comment:
once i've completed the getting started module, text should change as to which button to click.


comment:
agree with your comment - you need to provide some context about what they are going to be doing and why they are doing it.


comment:
These two questions are the same question, just reworded slightly.


comment:
In Beths' course, the bar seemed to always be red. are you using color coding? Please be consistent (i don't care, just you two do the same thing)


comment:
Feedback should indicate how well I did.


comment:
It is highly unlikely that any site which has a patient base would NOT use their patient base for recruitment. I would update this site to reflect that they find participants from their database AND advertising.


comment:
I still maintain that there is no where near enough info for each of these sites to actually pick an appropriate one. Other than one not clearly displaying a fridge (#2) and a concern I have over oversight/time for another (3#), nothing that has been shown really disqualifies any of them flat out. I strongly think you either need to provide another fuller list in a "pop-up" style (like the "review study requirements" option) or you need to change this to a "pros/cons" type of page. The points provided on what a site needs in the content information was what a site would need IN ENTIRETY. That "entirety" situation has been split up in a way that doesn't make sense for big picture review of a site. And agree with others, no discussion of X-ray access has occurred (and yes, you need xray access in any trial with a biologic, but also in a Peds study where they are going to do bone growth verification through xray).


comment:
You reported that site 2 and 3 are the best sites and those are the only two that I actually would NOT have chosen. Site 2, no fridge was displayed in the Drug area (required). Site 3, the description of the site leads to believe that they may have a workload/oversight issue. Without further information, the site as you described it would not be my choice due to concern that they don't really have the time to run trials.


comment:
I think the pop-up on the answer should reflect more and a few changes.
"A locked drug..." should actually reflect "Investigational Product (IP) areas that are restricted to appropriate personnel access, including restricted access refrigerators"
"Records of regular" bullet..."Records of appropriate equipment maintenance and/or calibration"
Monitoring line - fax is inconsequential in my opinion. Nice to have, but not essential.
Add "Available space for study subject visits to occur, with necessary equipment for study procedures"


comment:
storyline shell course title - market should be lowercase


comment:
Feedback for button 2 - Should be SIBR application, not SIB


comment:
Master File feedback popup - capitalize F on 2nd instance of Master File (4th line)


comment:
thought bubble #2 - 2 spaces between my and TAC


comment:
Incorrect feedback should say Click Pick Again to Try Again...not just pick again (the pick again button has to be clicked prior to picking again


comment:
Audio Transcript does not open after clicking the View Audio Transcript Button


comment:
Prior to the conclusion slide, can we have the resources page visible so they are forced to see the resources, not only if they click the resources button


comment:
Let's make this say "Learners review the key benefits of Remodulin IS, including the basics of how it treats PAH."


comment:
need a different image - likely one with the whole system, so pump & drug.


comment:
Add a sentence "The screen includes an explanation of how Remodulin IS may appeal to patients currently on Remodulin and those that have refused it in the past."


comment:
it's still a little challenging to read the text on this screen.


comment:
go ahead and delete chart from this screen - we'll bring it back on the next one.


comment:
why it matters Q3 - remove comma in first sentence.


comment:
when you get it right, can the pump show up in the body? :)


comment:
change directional paragraph to "Can you use the catheter with Bill? Select Yes or No." and make it all blue.


comment:
remove "Another option" from the peripheral IV popup.


comment:
can we make the PICC line button at the top of the screen?


comment:
revise directions to say "Click the Menu to select the next section." - make consistent at the end of every module.


comment:
my bad - let's make that second paragraph bullets after the first sentence. Make them all parallel, starting with "Do not...."


comment:
Need a graphic of the catheter too far into the heart. Need the "correct" image without the labels.


comment:
when I rollover the answers I get a blue box that extends out beyond the box on the right.


comment:
make sure final images aren't stretched and instead of numbers, have them labeled pump and sutureless connector


comment:
on the next screen - the PF tool doesn't work. Also, when you use the back button from the summary screen to return to that screen, the prev/next buttons show up in the storyline shell. Fun times!


comment:
after this screen, can we do a screen with the pump and the catheter and have the learner drag and drop the labels to each part? for the catheter, I think we only need to do 3,4, 2 & 7. We need to do all for the pump.


comment:
call new screen check what you know. - Sorry for screwing up your numbering. :(


comment:
Would consider adding the word "Medicare" in front of "National Coverage Determinations "and "Local Coverage Determinations".


comment:
I would argue that a claim-by-claim determination does not always take place when there is no local or national coverage. If there is no LCD or NCD, the claims are often adjudicated automatically which I would not call claim-by-claim determination. Also, even when there is a LCD, there is sometimes a claim-by-claim determination.


comment:
For the MPFS, I would change it to "Covered physicians' services, including some diagnostic laboratory services"


comment:
Under the MPFS, I would recommend noting certain laboratory services are covered. It specifically applies to tests that require a physician to read and interpret the test to produce a patient-specific result.


comment:
You may want to note that there is separate Medicare payment for lab tests when performed alone or with other lab tests.


comment:
The e-mail address when I get the green light icon appears to be wrong. I believe it is diagnostics.reimbursement@roche.com


comment:
I would use the same language that we had suggested in the Reimbursement Road Course here for the description of medically necessary services and preventive services.


comment:
Edits recommended in the Reimbursement Roadmap Course should be applied here, in particular to the description for ICD-10-CM which as written is not 100% accurate.


comment:
Once again, I would take the changes proposed in the Reimbursement Roadmap course and apply those changes to these boxes here.


comment:
As a note, not all of these terms were reviewed as part of the Reimbursement Roadmap. Specifically, that course did not cover APC, NLA or deductible.


comment:
As discussed above, would recommend making the same edits to the ICD-10-CM text here as was suggested in the Reimbursement Roadcourse.


comment:
Remove yellow text box and replace with "You've now had a brief introduction to our troubleshooting process and the ABC Checklist.  But this is just the beginning."


comment:
Add to the end of my previous comment - in the text box it should also say, "As you continue your troubleshooting and repair training, you'll become even more familiar with these valuable resources."


comment:
we need a better graphic. Matt, thoughts?


comment:
The line "Once a user is certified like Nathan, he or she may run patient tests, QC, Linearity, and OTS" needs to be modified to state that Nathan will have access to all the menus associated with the certification.  This may include "patient tests, QC, Linearity, and Observed test sequence".


comment:
A user is not always certified for 12 months (though that is the most common period used by our customers for the certified stage).  In addition, the user is not certified for 12 months from when they entered the pending stage, they are certified for 12 months from when they completed the pending stage (or when they exited the interim stage if interim is being used).


comment:
This slide specifically asks what the user can do in the pending stage, but we did not explain this stage in the opening (we went straight to an interim example).


comment:
Interim may not require that experienced observers are watching him.  It is simply a stage that provides full access for a shorter period to ensure that the operator is completing the tasks required of a new operator before moving to a less stringent fully certified state.


comment:
As with the opening. the menus that David has access to is dependent on the access provided by the certification.  It may include any or all of these menu options.


comment:
The time frame for fully certified is incorrect in this example.  She would be in interim for 6 months.  Once all of the requirements of the interim stage have been met (which may include direct observation, but does not have to) then she will be fully certified and the additional 12 months of the full certification will be added to their certification time.


comment:
I feel that the QC every explanation is not clear.  QC every is not used when instruments go through updates or when issues are being reported.  The QC every is used to ensure that all users are regularly running QC on an instrument.  If this is not set, then nurses can "delegate" a QC expert that always ends up running QC on the devices.  QC every will force a user to run QC on a minimum reoccurring basis so that all users have their turn running it.


comment:
The captivate is not properly aligned or sized.


comment:
Feedback added 7/21/16  Rather than When it should be What is the potential risk......


comment:
Did we show them how to access certification tasks prior to this question?


comment:
Step 3/5 - none of them read Gen_10630 so how do i know what to select? This goes along with my same comment on this see it.... do we need to photoshop?


comment:
Teal box at the end - extra space after first sentence


comment:
Teal box at the end - missing 2nd sentence that is in the script


comment:
correct and incorrect feedback - screenshot is not photoshopped to change PACE and PACW to BAA1 and BAA2


comment:
Adjust text box on box 1 and 2 so the text doesn't go so close to the edge of the content area


comment:
Edwin shouldn't show up in front of the patterned bar


comment:
add the QRG text/button here, then put a yellow note below: "QRG will be created after the alpha review."


