# Feedback

comment:
we may need to talk about the examples of a better way to say things on the clip board.  I think that examples 2 and 3 could be improved and I am not sure how many locationa are using a customer information sheet referrecned in the first example


comment:
add- A customer impressions of your facility, professionalism and capabilities will be largely based on their first impressions of your greeting. This can set the tone for the entire service event. Not doing this well can take a long time and much extra work to recover from.
Also consider changing "A friendly greeting" to "A professional greeting"


comment:
for In-Shop change vehicle to equipment. A lot of other things are repaired In-Shop besides automotive
for Mobile - do not think you need the part about what kinds of equipment is repaired in the field


comment:
change "one person performing several different functions" to "one person performing multiple functions"  - several seems too high


comment:
I purposely put the steps in wrong to see what would happen. I got the pop up telling me to review but was able to continue without either reviewing or placing the steps in the correct order.  placing the steps correctly should be mandatory before continuing. if placed incorrectly perhaps reviewing should be mandatory as well


comment:
same comment as process step screen around incorrect placement


comment:
I should be able to stop the course and come back right to where I left off or at least from this screen know how to get to where I ended last time


comment:
change (Which is only for the Mobile version) to (The Staging the Repair step is only for the Mobile version)


comment:
in this scenario it should be about the cost per hour of not having the equipment run. puting in that you need to completing the job is unrealistic in mining.  you mine until the minerals are gone.  Also in better example 2 explain to the customer what your researching do not use words like "something" example = "Please hold while I check your Engine Serial Number Configuration so I better know what we are dealing with for your repair"


comment:
maybe each one of the bullets could be clicked on for more definition. "smile with your voice" is kind of vague and I have no idea what a "permission bennefit question" is


comment:
SRTs do NOT include personal time (e.g., breaks, shift changes) and supplemental time like waiting for parts. Routine maintenance or any maintenance prodedure would have an SRT of it's won


comment:
change "The EDS will recommend to the Technician the most likely failed parts based on the customer's complaint"  to  "The EDS will recommend to the Technician the most likely validation checks to make based on the customer's complaint,


comment:
you may want to point out that for some In-Shop major repairs like block swaps or overhauls staging the parts will also be used


comment:
again - can move on even if incorrect ordered. should force review or correct ordering before letting student move on


comment:
I disagree with the second question on page 13 but could not provide feedback there. the customer has a parishable load on - he is more concerned about that than whether or not he is a repeat customer. when a customer has immediate needs that have to be met they should be the first questions to usnderstand if you can meet those needs - not if he has been there before.


comment:
Perhaps because it isn't complete yet, but the image of CEO and note from John Bear is not viewable yet. Also, nothing appears to be clickable in Resources tab and the "Resources" label is slightly off of the background screen. (Minor details).


comment:
The final slide transfers very quickly and if the reader is slow, they may not be able to read both thought bubbles. I was reading slow to take in everything and couldn't.


comment:
Very minor: When clicking on TEAM FOCUS bar at bottom of screen there is a period after the parentheses, but under Fair Process there is not. Ex: (e.g., "How can we evolve our technology strategy to include mobile devices?)


comment:
Minor: "Adapt when necessary" has a large space between 'necessary' and the period.


comment:
When reading slowly, I only managed to read the first sentence and half of the second. However, even when quickly reading, I was unable to finish the slide before is transfered to the next.


comment:
There is a 'blip' in the speech when she says "the 5 C's" and at the end, it cuts off at "let's explore the--" very suddenly and sounds awkward.


comment:
During the Knowledge Check, the Resources tab pulls up a blank alert window. You can exit out of it, but it doesn't say anything.

In the conclusion, the female furthest to the left is positioned over the green frame- not sure if the design was supposed to be like that since you can see where her photo cuts off. (These comments were here because there were no further Feedback buttons available).


comment:
Wherever the word "customer" appears it should be capitalized as "Customer" when referring to an external Customer.  If we mean an internal customer such as another employee, BU, or function, then it is okay to leave lower case and precede with the work "internal".  It is important that we update this throughout the entire course material to be consistent with our CSE Communications and Customer definition that we've recently published.  It will become more apparant moving forward as well :-)


comment:
We need to change the "Net Promoter Program" to "The Net Net Promoter Score".  It's not a program but a methodology.   We should also change the third bullet point to say "Leverage our Customer's voice to drive Customer focused improvements"


comment:
My Next button is gone now?  I have my resolution set correctly, and it has been working but on the "Think Like a Customer" page it is gone.


comment:
Rather than say "Click any available module" it should say to "Click the Learn The Process Module" since that is the only one I can click (?)


comment:
Okay.............so ignore my previous message!!!  I didn't remember the instructions up frot well enough....lol  At least I can say that the fail safe of making sure the user clicks the library buttons FIRST before allowing you to continue works :-)


comment:
Do we have any shots of Al talking?  It looks a little wierd to have a caption baloon but no mouth moving??   I am sorry to seem picky, but it seems a little wierd and distracting to me.


comment:
I agree with Steve.  I don't know how many actually use a new Customer Sheet.  Not that is is a bad, idea, but we've not introduced that as a formal tool in our QuickServe Process Training.  This might catch some users off gaurd a little in thinking they have been doing something wrong.  If we do want to pursue, then maybe we should provide them a template in the Service Library and state it as more of an optional item.


comment:
Revise the "Better" response in statement 2.  We promote teamwork here and it should more appropriately say "WE are working to get you an accurate quote right now, and he will be with you within the next 10 minutes.


comment:
This logo is NOT brand compliant.  Red on White is not allowed.  It can be Black on White, White on Red, White on Black, or White on Red.  Let me know if you need to see the Brand Standards color definitions.


comment:
I know this is about phone interaction here, but having a picture of Kanaan without his arms crossed which can present a defensive behaviour, would compliment the "best" example here.  Especially if we want learners to picture the best example even if over the phone.  It think it also has a lot to say about how our body language can impact our tone over the phone, and learners need to be aware of that (am I leaning back in my chair lounging........am I doing five other things while talking to the customer.........etc.)


comment:
I thought somewhere in this Service Essentials library we were going to include a generic "Ellifritz" Phone script?


comment:
Can we make either Miguel or Thomas's response seem more "mediocre".  They both seem pretty bad to me.  I think having one more realistic which would be a little more upbeat but not as helpful as Kanaan would be better.


comment:
Is the Service Advisor Prompt sheet suppose to download?  I tried but it gave me a zip file that contained wierd files (not like a pdf or word that I was expecting).


comment:
Is the QuickServe In-Shop Service Logic Swim lane (Urgent Repair) document suppose to be available yet.  I tried downloading it, but it was the Lectora Template Guide document.  Also, please capitalize "L" in "Lane".


comment:
I know you flipped the images and this is why, but the logos on the two right guys is not brand compliant.  We need to make sure the Cummins logo is displayed correctly.  It would also be helpful to put in a female image here.  We have a lot of female employees in the service roles and as a female I can relate a little more (or maybe it grabs my attention a little more ?) if I see a female.  Just want to be inclusive and diverse :-)


comment:
I don't know if this will matter much, but when I tried this exercise from my smart phone, the click and drag exercised did not work.  Because the screens are made to scroll when you click and drag, the function of the exercise doesn't work.  Will this happen on IPad or other E-devices, I dont' know?  But I thought it was definitely worth mentioning with technology changing so much and training will not always be accessed from a standard laptop or computer in the future.


comment:
I need a smile from Al here.  I feel like he's scalding me a little....:-)


comment:
I would also add a bullet point along the lines of, body language, voice tone, and greetings go a long way over the phone as much as in-person.  We equally have an opportunity to give a great experience virtually as much as in person.


comment:
It would be better if he said something like "Okay, so you don't think you have excessive blow-by.... I'll put no hereeeeee, and just a sec.....etc.etc.)


comment:
I think the audio needs to be more of a "mediocre" and not as bad.  A lot of our people don't sound like this, they sound a little more helpful than this, but just not at the "excellent" level we'd want.  So in other words, turn it up just a notch and use that as the starting point :-)


comment:
The voices need to match the script we previously proposed in our "Better Example".  The scripts here do not match.   This is really key since we are encouraging learners to follow the Ellifitz script "Good Morning, Cummins Bejing, this is Akemi in the Service Department, How may I help you"?  <In a friendly voice>.

Also, one of the examples needs to be more "mediocre".  Thomas and Miguel are both too close to "bad".


comment:
I think we should add an example of a "Permission Benefit Question". ..... I'm not sure I remember what this is?


comment:
For In-Shop you should add, that they are responsible for Customer Information Verfication.  This is where they solicit the customers information and/or verify and confirm how it is entered in the system if already in there.


comment:
Who knows where technology will take us?  I think we should change the first bullet to simply "Gret the customer virutally the same as if they are in-person"


comment:
Also with Mobile we should be sure to include a bullet about Customer Information Verification, and urgency of repair.


comment:
We've not trained them to use the CIW OR the Service Advisor Prompt sheet.  This is just a practice some distributors have taken on their own.  As it is presented here, it makes it seem as if the Customer Interview wizard is optional, and sends the wrong message.


comment:
I tried to download the example, but it gave me a wierd xml file that opened in coded language (like html or something).  It did not open in a .pdf or word document as I was expecting.


comment:
favorably?   Should it be favorable?  I don't know for sure.


comment:
First checkmark should ber "Gather and verify"


comment:
Ditto to what Steve said.  SRT's do not include any sort of personal time.

Also might add that SRT's can be created as "private" SRT's if the distributor has any proprietary prodecures or standard work that they also include with repairs (ex. JSA time, etc.)


comment:
An image of a computer screen or generic image displaying wireless connectivity would be more appropriate for "Work Order"  Most of the time the work order is assigned virtually (over phone, email, Mobile Technician application, etc.)


comment:
After the second attempt the video loaded. I didn't do anything other than go back to the previous page, select the promoter video, and then the play button.


comment:
I really like this, Michelle - I like this layout better than the previous version.


comment:
In the Inventory Manager popup (end of first line): "System" needs to be "Systems" because you are referring to both the 68/88.


comment:
Select a range of records: The word shift is missing. Use the shift key to select a range of records.


comment:
word control is missing
Select multiple records: Use the Control key to


comment:
Select multiple records: word control is missing
Hold down the control key to select individual records.


comment:
Transcript is not appearing at the beginning of the demo


comment:
When the transcript does appear add a space and a colon after Detail Area: The Detail Area is used....


comment:
Global buttons popup superscript the trademark symbol after excel


comment:
Global area buttons remove comma before but in last line


comment:
List area popup: I don't think they mean to have sort date. It should read "Sort data - Click the column header to sort the data...."


comment:
Shouldn't my perception from the first page be kept when i move to the next page? 
As a customer: If I rate his first comment as a 3, then go him at computer, my perception wouldn't have gone back up as a customer.


comment:
On the Service Advisor rollover, it should say "Service Advisor/Service Writer"


comment:
3rd screen (Thomas with older guy in plaid): Should change text to match image - Thomas hasn't asked this guy to the counter, but instead came and sat next to him in the waiting room.


comment:
Second bullet, change to "Customers expect professional treatment, clear communication, speed, and quality work."


comment:
We don't need to force learners to click the handbook link on this screen before continuing (same goes for the intro screens on the remaining modules). Here it's more of a reminder.


comment:
Second "scene" in the scenario, change directions to "Click Miguel to hear what he says next" (instead of "see")


comment:
We've already had the learner read about "Phone Skills" earlier, so we don't need to make it mandatory for them to click the handbook link on this screen before proceeding.


comment:
Replace the Dustin pic with whatever pic you swapped out on the previous screen.


comment:
Parts Professional text - put at same location as others (its down lower now)


comment:
Let's remove the Phone Skills icon from this page.


comment:
When I click Next on this screen, it takes me back to the Module Selection Screen. When I get there, no other modules are "unlocked" so my only choice is all the stuff I just finished (Learn the Process)


comment:
I can't get anywhere on this page. I click the clipboard, then close it, and still my only option is to click the clipboard.


comment:
I think the to-do list should be checkmarks instead of bullets.


comment:
No audio plays on this screen for me either


comment:
I don't think the image on this screen really works. I may have a screen grab from their system - if so, let's change to a computer screen with that on it.


comment:
I think this needs to be a custom feedback screen rather than the question wizard. It says "please review the correct answers before moving on" but does not show the learner the correct answers.


comment:
Adjust width of text box so dash isn't first thing on line on 1st paragraph


comment:
Don't care for the scrolling on Roberto's tip. Can we just make his talk bubble go to the left and cover the repair icons so it's big enough?


comment:
I accidentally got this one right, so I can't see what happens when you get the wrong answer - but I suspect it also needs custom feedback so the learner can see the correct order.


comment:
Roberto's tip text - need period on last bullet


comment:
Disregard my previous comment - i just hadn't scrolled.


comment:
Since 3rd option (Parts professional verifies...) is longer than one line, you need to respace the 5 text blocks.


comment:
Question text in red - we haven't used this convention anywhere earlier in the course, so it should prob be black


comment:
I don't think we can re-use these images of the customer - this is the same guy from a scenario earlier in the course.


comment:
I think we need to move the service essentials icon down beneath the coach's tip icon (seems like these things should be group more closely together).


comment:
Like previous module coach's review, when I click next, i'm taken back to the module selection screen, but only the first module is unlocked


comment:
This is a universal edit: change "Roberto's Tip" to "Coach's Tip" - that way this icon can be used universally both for tips on the read screens and tips within the Be the Service Employee quiz sections.


comment:
Coach's tip on first question - remove the close parenthesis at the end of the second sentence.


comment:
There's also a close parenthesis at the end of the second tip that needs to be removed.


comment:
Universal edit for the Be the Service Employee scenarios: The questions should be numbered so it is more clear to the learner that something has changed in the question area.


comment:
Cost/Coverage text: delete space between dash and added on "value- added"


comment:
Previous edit - extra space is on Correction, not Cost/Coverage


comment:
First speak bubble - two spaces between "the" and "Port"


comment:
One speak bubble says Mr. Bowman, another says Mr. Boatman


comment:
I think this screen is a place where we might be able to get rid of the bullet points. Instead of the bulleted list, could you instead put each bullet in it's own box, and align the steps left-to-right (with arrows pointing right between each to show the progression)?


comment:
2nd question - make equal space between answer options (vertically)


comment:
Results - add a little more space between the "Managing Customer Perceptions" btn and the text above and below it.


comment:
Like coach's review on other modules, when I click Next, I'm taken back to the module selection screen, but only the first module is unlocked


comment:
Not sure I like the pull-downs here. Could there be two answer columns (one for Cummins and one for Customer) and the learner clicks the radio button for the appropriate answer?


comment:
This also needs custom feedback to show the correct answer when someone gets it wrong.


comment:
Akemi's last statement - move speak bubble up, because it is really close to the perception meter, and learners will likely want to rate this on the high/green end


comment:
Not a fan of introducing a new font here that hasn't been used at all previously in the course. (especially since it is Chalkboard/Comic Sans - design nerd comment!)


comment:
2nd box - text is too close to bottom of red box


comment:
I think we can remove the Service Essentials icon from this screen.


comment:
My bad on the Bowman vs. Boatman. It should be Boatman (since it's a marine repair - haha).


comment:
Need custom feedback to show correct answers.


comment:
This image doesn't work here since it is talking about an onsite repair and this image is in the lobby of the shop - I'll get you a new one.


comment:
Equally space answer options - bigger space between 2 & 3 now


comment:
It is not putting the ratings I gave in, but instead has a 5 for everything.


comment:
On the second question, delete the close parenthesis at the end of the coach's tip.


comment:
I'm pretty sure this screen was provided by Cummins, but the take notes section has two spaces after each period.


comment:
The System Check screen at beginning said there would be a post-test. Should probably get rid of that, since there isn't one.


comment:
Third bullet, the "o" is missing in the word "shop".


comment:
Strange - I'm not experiencing the same problem as Christa. The modules are unlocking as they should as I progress through the course.


comment:
When I click the back arrow from this screen, it takes me back to the first page in the course. I'm guessing this happens at the other modules as well. Is this fixable so that back takes you to the actual screen you were previously on?


comment:
First sentence, last few words should be "Final Customer Communication." (add the word "customer")


comment:
I think this is another opportunity to get away from the bullet points. Can you use the box/arrow layout I suggested for the screen in the previous module?


comment:
Nevermind my comment - I see something similar on the very next screen.


comment:
These are supposed to be the Dustin pictures (he's the farmer)


comment:
Remove the close parenthesis from the first coach's tip


comment:
Remove close parenthesis from second coach's tip.


comment:
The Provide Feedback button for the Be the Service Employee - The Results is linking me to the previous page instead. On the results screen, second sentence, insert the word "you" between "how" and "responded."


comment:
I'm not experiencing the same problem as Christa - it did put my ratings in correctly.


comment:
On the Be the Service Employee part, I wonder if this report should also pull in the correct answers? Let's discuss before we decide what to do with this.


comment:
Universal edit: "In-Shop" should always be hyphenated.


comment:
Is the C on Roberto's shirt backwards? It's hard to tell what's on his shirt since it's so gleeming white.


comment:
Video is excellent. Why is it buried here? Seems like it should be on opening screen.


comment:
I really wish we had a background or something for Roberto. The white on white is very washed out.


comment:
It would be nice if checkmarks appear next to the statements you've already clicked on. I would also change the directions to "Click each of Thomas's three statements..."


comment:
Remove "on" after Click in the directions in box. Also, can we have the Cummins logo or some type of backgdrop in the box? It is so blank.


comment:
We need to add direction on this screen that says something like "Whenever you see the icon, you must select it to view the information, and to advance to the next screen of the course. The Next button will not appear until you have visited the Services Essentials handbook."


comment:
Get rid of "Note that" in beginning of 2nd paragraph. Also, this course is VERY text heavy, I would eliminate as many "empty" words/phrases as possible, such as "Note that" "It's important to note" and any other report-like/formal writing.


comment:
Can we move Submit button so it is not buried at bottom of screen?


comment:
On this screen, Roberto introduce's himself as a guide, but later he is referred to as a coach. Some screen's are even called Coach's Review. We should add verbiage here that he is a Quick Serve Coach.


comment:
I'd remove the exclamation point after Miguel's good-bye. He clearly wasn't happy!


comment:
Again, I'd emphasize in directions to click on each of his three statements. Make this change to all of these screens in course.


comment:
The popups that debrief each of the statements on the clipboard needs more pop visually. Can we have a header on them or a different border or something? Perhaps it could look like a piece of paper?


comment:
3rd popup for last statement---cut the text! We should not need a scroll bar for any popup in this course.


comment:
commas needed:
course, you
experience, you


comment:
Change "icons" to "images" in directions.


comment:
Put header in red-lined box to correspond with each photo. Also, why doesn't the red line go all the way around the box?


comment:
I would remove the quotation marks in both places.


comment:
This box is not outlined in red, but is outlined all the way around, although rather faintly. I sure wish the screens "popped" more with these boxes. Everything is so white on white, it just looks really washed out.


comment:
Remove the quotation marks around knocking noise.


comment:
Images are all crammed on right side of screen


comment:
Roberto's tip popup should not cover the other image.


comment:
subject-verb agreement in the explanation of Thomas's first statement: Change "The customer" to Customers" so that all the plural pronouns work.


comment:
this question doesn't work right. Feedback box needs to be on screen, not a new popup/window. Also, I would ask learners to choose th specific number of tasks. "Select the 3 tasks that are part of the...process" (or whatever the right number is). This could be a very frustrating activity otherwise.


comment:
We are very inconsistent with treating our images/icons. Some are outlined in red, some are not. Maybe it doesn't matter. I like the way these look a lot!


comment:
In the better way of Thomas's second statement, "and he will be.." instead of "and will be".  Also, the hyphen needs to be a dash (or, better yet, a period to create two sentences).


comment:
Change "icons" to "images" in directions. Also, put header in each rollover box that corresponds to the words in the image box.


comment:
In the why explanation of Thomas's third statement, remove the quotation marks from why and what.


comment:
Any possible way to cut down that text to get rid of scroll bar in Roberto's tip box? Make dialog box larger too? ICK!


comment:
comma needed:
At the end of this module, you


comment:
Submit button is buried on this screen. Also, I don't think this activity works right. the feedback box shouldn't open in separate window--should be on screen. It told me to see what steps were correct order, but it wasn't apparent to me they changed.


comment:
I don't really like the service handbook icon over the photo.


comment:
Not sure if the We Care thing is a slogan or motto or whatever, but if it isn't, it doesn't need to be capitalized.  And it doesn't need quotation marks either way.

3rd paragraph:
comma needed:
interaction, customers
change of punctuation:
customers', and (no dash)


comment:
Again, not sure why feedback boxes are appearing over the main screen in separate window. Also, it automatically advances me after the 3rd question to the next screen (Results screen) and I never got a chance to click the Roberto's tip or the handbook icon, which is counter to what we make learners do in the rest of the course.


comment:
Explanation pop-up:
Remove the quotation marks around smile.

In the paragraph about Akemi, switch out the dash for a comma.


comment:
When I click the back button here, instead of taking me to the Be the Employee activity screen, it takes me all the way back to the screen before that one.


comment:
Should it really say "click any module" to continue when we really want them to click the next module highlighted?


comment:
Remove the comma in the Parts Professional description.


comment:
Add a comma after repair team in the Technician description.


comment:
Just say no to the scroll bar in the popups!! Hack that text! Too many words.


comment:
Same changes for the descriptions as on the descriptions two screen prior.


comment:
These images (not icons) have no text with them so I don't really know what step you are trying to emphasize. Why don't these steps have names like the others? Also, put the step name or some sort of header in each popup. They appear to be numbered, so there is an order, right?


comment:
I don't understand this activity. What is the point? The 1st two benefit statements don't make sense. Also, feedback box functions wrong. (See previous comments on feedback boxes)


comment:
"image" should be plural. Also, same feedback as before with step "names" and putting headers in popup boxes.


comment:
In the bubble:
Remove the comma after expect

Chalkboard bullet 1:
No quotation marks

Chalkboard bullet 3: 
exclamation point unnecessary

Chalkboard bullet 5:
comma after Parts Professional


comment:
Remove "on" from directions in box and apply some visual to first appearance of box.


comment:
add comma:
In this module, you

Does Mobile need to be capitalized?


comment:
Perhaps this is asking too much, but how cool would it be if the guy's statements visually aligned with bulleted list on left. So when he explains why the part broke, "Why it broke" in list bolds or stands out in some way.


comment:
Service Essentials icon should not overlap the image.


comment:
Text says click on Ask the QuickServecoach" but we still call it "Roberto's tip"


comment:
This screen is very busy. Can we cut text?


comment:
Service Situation:
comma needed:
mining site, and

change the dash to a colon

Should onsite be on-site?  I don't know Cummins protocol for this.


comment:
Same functionality issues with this activity as before, and with back button.


comment:
Akemi's dialog box should not overlap icon.


comment:
commas needed:
You still don't know what "blow-by" is, but Miguel does not mention it again, so ...


comment:
So now, we are not using images for each step, just words?


comment:
Not sure we need the image underneath the steps. I'd rather see images WITH the steps in the red boxes.


comment:
Not sure we need the image below the text.


comment:
Arrow is capitalized in the blue directions, but not capitalized in the Module Overview screens. Not sure which way is standard, but make consistent (check all results screens for these activities for this too)


comment:
Miguel's first statement: change three rings or less to three rings or fewer; change the dash to a comma.


comment:
Do we want them going outside this course using the links?


comment:
There is no resources link. Also, would be nice to have a pic of Roberto here.


comment:
Miguel's third statement: Add a comma to repair, and how...; eliminate the hyphens in up-to-date.


comment:
Change in punctuation: Remember, the customer cannot read your body language or facial expression, so what you say and how you say it make all the difference


comment:
In hte pop-up after listening, change the dash to a comma (thing, but)


comment:
good will could be goodwill; crumbling, as well (add comma); remove hyphen; add period at end.


comment:
Mobile Service Event: fax, or (add comma); Mobile is capitalized once and left in lowercase once (chage one for consistency)


comment:
In Roberto's tip, add a comma after like (like, "Will...)


comment:
Change the dash to a comma; etc in the to-do list should have only one period (not three).


comment:
Roberto's Tip: The first sentence reads somewhat awkwardly; remove the hyphen in up-front; add a comma after time (During that time, the...)


comment:
On the pop-up screen: change to "phone, or via email, and it..."


comment:
In Roberto's Tip, last bullet point, add commas after think, Technician (first time), and than.


comment:
In these exercises, it is not as easy as it seems it should be to move the steps back to the original list location.


comment:
In question 2, remove the comma after route.


comment:
In question 3, the last two options bothe need a comma after sign it (sign it, and)


comment:
In the bubble: comma after module (In this module, you); change the dash to a colon; should mobile be capitalized?


comment:
In the Service Situation, onsite or on-site?


comment:
In Kanaan's second comminication, add commas after running, (running, so) Thankfully, and now (now, we)


comment:
add a comma: "the repair needs to get done quickly, so you..."


comment:
In Kanaan's third communication, remove the comma between way and and (way and).


comment:
Kanaan's 1st comment: change the dash to a colon


comment:
Kanaan's 2nd comment: change the dash to a comma; add commas after running, Thankfully, now, and possible.


comment:
Third image text: remove comma after quote.


comment:
Change the dash to a comma; remove the quotation marks.


comment:
In the first conversation bubble, there appear to be too many spaces between the and Port.


comment:
In the sixth conversation bubble, the dash is awkward.  I would make the total cost its own sentence.  Also, is the customer Mr. Bowman (1st bubble) or Mr. Boatman (6th bubble)?


comment:
In the seventh conversation bubble, remove the comma after account.


comment:
In both feedback pop-ups, the dash should be changed to a comma.


comment:
onsite or on-site?; on the first question, change the dash to a comma.


comment:
In question 2: change the first two dashes to semicolons, change the third dash (hyphen) to a comma; in the third option, add a comma after else (else, you).


comment:
In question 3: add a period to the end of the last option.


comment:
corrective feedback for question 1: remove quotation marks around why and what


comment:
corrective feedback for second question: change to "abandon the sale or take the..."


comment:
corrective feedback for question 3: change the dash to a semicolon.


comment:
Roberto's tip: remove the quotation marks around why and what


comment:
Roberto's bubble: add commas after module and Develop the Plan/Quote.


comment:
on the chalkboard: remove the quotation marks; change shp to shop in the third bullet.


comment:
Service Situation: add a comma after Typically.


comment:
Akemi's second bubble: add a comma after bad shape.


comment:
Akemi's second bubble: also add commas after phone and charge.


comment:
Akemi's third bubble: change the dash to a semicolon.


comment:
Akemi's first statement: add a comma after Akemi


comment:
Akemi's first bubble: add a comma after Akemi.


comment:
Akemi's second statement: same corrections as previous screen


comment:
Akemi's third statement: same adjustments as previous screen.  Explanation: add a comma after name; remove the comma after correctly.


comment:
In the fourth box, none of the options for invoicing are in person or directly.  Should that be an option?


comment:
In the fourth bullet, add a comma after (In Shop only); In the lst paragraph, remove the comma after well.


comment:
Roberto's bubble: remove the quotation marks around thank you; change "they" to "the customer."


comment:
first option of first question: add a comma after mail.


comment:
also first response of first question: add a comma after here.


comment:
Second option of first question: remove the dash and change which to that (charges that)


comment:
corrective feedback for question 1: change the dash to a comma; add a comma after included


comment:
third question, second option: add a comma after customer; third question: remove comma after options.


comment:
third question corrective feedback: change easily to easy


comment:
fourth question, third option: replace the dash with a semicolon.


comment:
fourth option corrective feedback: remove the quotation marks


comment:
third question positive feedback: remove the quotation marks


comment:
no quotation marks around gaming the system.


comment:
Roberto's tip: remove the end parethesis


comment:
system: Should instrument flag assignment be assignments?


comment:
third row of cards add hyphen to third-party


comment:
first row of cards add hyphen to user-defined


comment:
Is there a better example of filtering so the question isn't where should you go to filter and the answer is filter? Something generic like:  You would like to see only those users whose ID starts with the letter D. What would you select to do this?


comment:
Competency ends with a comma instead of a period


comment:
I think there is an extra space before you on first line of main screen. Also, the text seems like it should go closer to the box on the left on main page.


comment:
The green boxes around the text boxes when you roll over seem a bit off.


comment:
Rollovers don't work for Instruments and Reports and Export


comment:
Certification Basics wrote it re-certifying


comment:
The green checks on the tasks sheet animated on out of order.


comment:
Format this screen like the see it in action next steps screen. The white box should be rounded and the continue button below the white with no screen instructions


comment:
can we make the exercise so that if a user selects the wrong order, they can re-arrange on the same screen without having to click the back and then next button again?


comment:
I beleive this order is incorrect.  They need to check availability and order parts first!   If they don't have them ordered or in stock, then there is nothing to to print a pick ticket for or stage.  The order should be 1.)Verify parts availability 2.) Order parts if needed, 3.)Print pick ticket, 4.)  Stage parts, 5.)  Assign work order to technician to continue with repairs.


comment:
You need to review my previous comment on the order. I believe they are incorrect here.  You cannot pick or stage parts if they haven't been ordered yet.


comment:
Shouldn't we also include something about scheduling an appointment if the customer is present in the shop, or if you will be sending a technician not the same day?  We need to reinforce to our learners that scheduling and using appointments is a key tool in helping up manage our workload and meeting customer expectations.


comment:
Ditto to Steves comment above.  For excellent customer support it more about acknowledging and addressing the customers immediate needs/issues than it is about "looking up information".  We certainly will do the looking up part, but not first before showing some Concern and Empathy.


comment:
For this Genset scenario, there should be a photo of a Genset in the background behind Kanaan.  Just a little detail that us PowerGen folks will pick up on right away ;-)


comment:
should say "but YOUR authorization process for that takes too long so you decline".  Otherwise sounds like we have an internal authorization process that we are not addressing to meet the customers needs.


comment:
Kanaan's response needs to meet the six guidelines for discussing a quote to the customer, instead of jumping to the dollar amount!  Need to sell the value of the repair (even if done short and sweet) before jumping into price.  We need to explain the Why before the What.   What caused the failure, what parts will it take to repair, are the parts in stock, when do we have capacity to complete repair (even if immediate, emphasize this as a selling point), verify method of payment, how much will it cost, and if the customer stalls or seems unsure, give them the value of having it repaired immediately again, or if a decision isn't reached, remind them of the Quote Expiration Date.


comment:
After the Service Writer/Advisor completes the work order, it is actually turned over to the Service Supervisor for scheduling or working with the technician on getting started.


comment:
Once the techncian clock's in, they first gather any staged parts or information to help complete the troubleshooting/anticipated repair.


comment:
Replace the image of the time clock below of the one we took of Bret (technician) using his laptop.  Technicians clock in and out using a computer.


comment:
Discuss.  We need to stress that this step should still happen even in the MOBILE world!  Too many times guys may go ahead and "assume" that the repair plan is the right one without first discussing options or updates with the service supervisor.  Just a comment in this baloon that stresses how Mobile is not exempt from this step would help.


comment:
Image wise, is there any way to make all images sort of transparaent at first, and the selected image in bold?  Reverse of how you have it?


comment:
Develop Quote- Again, we need to stress that this step is also part of the Mobile process, and that technician should never continue repairs until after a detailed quote has been put together, presented to the customer, and received the customers approval based on quote details.


comment:
Review is NOT Mobile Only.  It happens in an In-
Shop situation as well.  If we have more failures noted, if parts are not available, etc. we still have to review the quote and schedule appropriately.


comment:
Stress that if we have to re-quote we should also Re-Communicate!  Never assume an approval for the first quote discussed is automatic approval for the subsequent updated quotes.  A whole new communication and approval is required for any changes or updates made to the quote.


comment:
C- Complaint.  Also add, that it is important never to take a Customer's complaint or answer out of context.  Recording them as close to verbatim as possible is preferred.


comment:
C- Cause use the terminology of "Cause of failure".  That is what we teach.


comment:
C- Cost and Coverage-  This not only includes who pays, but HOW they pay.  Verifying and documenting method of payment is best practice.


comment:
Coach's Tip-  Needs to say "Re-quote and re-communicate" even if we haven't touched the communicate part yet.  We need to get people in the habit of talking about them TOGETHER.


comment:
I disagree with the first one!  There will be no questions or surprises later is a benefit to BOTH.  Can we make this a trick question where they can select BOTH radio buttons?  We need these questions to really focus through the lens of the customer.  Not through our internal inconveniences or consequences.


comment:
Cummins logo color use is not brand compliant


comment:
In out traning test guide we also have included "Quote Expiration Date" in case if the customer doesn't make and immediate decision and has asked for time to respond.


comment:
We need to take another look at this.  I don't know that this is 100% correct to how we are training.  For example the Diagnose the Equipment is a collaborative effort between the technician and mentorhsip of his Service Supervisor.  The communicate the quote/plan may also be done by the Technician in the situation where he is the one onsite presenting the quote to the customer himself.  There are situations where are technicians are the ones presenting and communicating the quote they receive via wireless transmition.


comment:
The last step really talks more about Final Customer Communication.  We invoice regardless, it's just HOW we communicate that depends on Fax, Email, in person, etc..


comment:
First Bullet-  Where it says provide a "Re-Quote" it should say provide a "Re-Quote and re-communicate to gain a new approval"


comment:
I'd really like to add the direct link to the MyCummins CSE webpage since CSE is embedded throughout this training.  That URL is:
http://mycummins.cummins.com/cse


comment:
Need to add the legal language (like the 6000 did at the bottom of the page).


comment:
Need more detailed information on how to use the app including description of note and activity icon. This is critical since a customer may be using this to train other techs and they would need more guidance,


comment:
Would like a button that allows the trainer to see a quick view activities per topic. This would allow the trainer to get an idea of what activities they will be doing and prepare any needed supplies. Would like an activity toolkit. Within each topic, would like a link to suggested activities for the given topic.


comment:
Capitalize the following text: Person Screen, Address, Phone Number, Emergency Contacts. Then in the next paragraph, capitalize "Assignment Screen"


comment:
For the captivate practice: 1. there may be an extra space between Select and "the" for the first maintain us employees question.


comment:
Captivate practice: Capitalize "First Name, Last Name, Compensation, Salary"


comment:
Change the login name in the top right corner so it says ZZ123 instead of the MB username.


comment:
Text: Remove hyphens from full-time and part-time.


comment:
The caption "He selects Find in the ..." looks like everything is bolded after the word Find, when only the word Find should be bold.


comment:
Be consistent throughout the course when capitalizing the word Box - it is done both ways in this demo.


comment:
Many captivate edits: 1. Next review Marta's details (remove the word let's). 2. Part time regular goes away too fast on screen. 3. Now begin to look at Marta's record in the past (text change to remove contraction).4. Change the date. 5.Effective Date should be capitalized in 2 places. 6. Add periods throughout. 7. Capitalize the word "Personal". 8.Change the last sentence to "You have".


comment:
Add a period to the caption "Amit scrolls down and selects List Employee by Element W/Out Exec Comp"


comment:
Beth to confirm, but I think the text change here should be: Can you use the People by Assignment and Employees by Element folders to wrap up the case? Use targeted search criteria to practice reviewing employee details.


comment:
In the practice, change the directions to tell learners to enter their WWID and Network Password instead of username and password.


comment:
Add a period to the end of "Select the PERC US HR Manager - View US Business Group"


comment:
After I entered Marta's first name and pressed enter, the demo automatically pulled up her info even though the instructions made it seem like I was supposed to click Search.


comment:
It looks like there is more than one empty line between the second paragraph of text, the "Ready to give it a try?" text, and the "Click Play to practice" text. Remove the extra empty lines.


comment:
Since this will be an evergreen course for everyone - can we take out the verb "for implementing MSL" - most salons have already implemented. Shuold be more generic - like "using MSL"


comment:
Call out that the thank you email actually is now a e-receipt


comment:
Again - mention this is an ereceipt now vs. thank you survey


comment:
captivate: it says to look at Marta's FTE value today, and it says today's date is Nov 2, but the date learners are supposed to select is Oct 29.


comment:
Can you show a screen or two of the actual survey - so they know what it looks like? Tell them its ~15 questions, takes 3-4 minutes to complete


comment:
Don't capitalize Type in the sentence "Search Mart by last name, Type..."


comment:
There were a couple of spots in the demo where the instruction was to "Click to..", but it seemed like the demo advanced after a couple of seconds without me clicking anything.


comment:
Capitalize "Find" in the instruction "Enter 007.060%PUBLISH% in the find box."


comment:
Capitalize find. "Click find to submit the results."


comment:
"Let's search for an employee by element folders." 

A couple of things: 1. No contractions. Maybe change to "Now, use the Employee by Element folder to search for Marta." 2. Employee by Element should be capitalized.


comment:
After both entering of text, we need to tell them to hit Enter.


comment:
Update the text in the red header to "What is Next?"


comment:
Non-US: He types in a real WWID instead of ZZ123


comment:
Non-US: It seems like there is something missing at the end of the captivate. You click to the view the responsibilities, then the demo ends without the learner seeing what happens when they click.


comment:
Non-US: When they are supposed click Enter and Maintain AU Employees, I don't see any text inside of the yellow box outlining where they are supposed to click. It's just white.


comment:
Non-US: Instead of saying Amit enters a Full Name in the box, say Amit enters %Lopez in the box


comment:
Non-US: Again, instead of saying Amit enters a name in the box, say Amit enters Marta's name


comment:
In the main text (non-captivate), put a space between the comma and word which in the last sentence of the first paragraph.


comment:
Non-US: Change Click the Others button to Amit clicks the Others button.


comment:
Non-US: Make sure the right words are bolded. There are a couple of captions where there are extra words bolded (the, and, etc.)


comment:
Non-US: Change the captivate caption from Amit unchecking Applications to Applicants


comment:
Non-US: Make sure to capitalize the word Find any time Amit is using the Find feature.


comment:
Non-US: Captivate - don't capitalize the word successfully in the caption


comment:
line 4 edit wasn't made. Change last sentence on the screen to: 

This will assist you in the learning process and help you to recall the material at the end of the course.


comment:
in transcript - change "it's" to "it is"


comment:
last sentence (in audio and transcript) - remove "the" in front of Building Success in Others Leadership Essentials


comment:
Marianne sent new content. Images look good!


comment:
At beginning of animation - put the audio/transcript into the same order as the bullets on the screen. Also, change audio to "health and safety" - not corporate health and safety


comment:
in audio and transcript on job analysis page - change "work unit" to "work group"


comment:
update screen shots of guide with final guide - Matt will have to get to you this week once he's updated the circle graphic on it.


comment:
remove reference to "faq" page. we took it out of the guide. (in transcript as well)


comment:
when you talk about opening the guide, need to show images of that guide - not stay on the quesiton options


comment:
ignore my comment about showing the support guide. didn't see it the first time.


comment:
rather than transitioning back to the Hiroto screen shot at the end, leave the 3 pics of the leaders up and just add the support guide button to that screen.


comment:
You have a weird thing going on with the page numbers. When i start the animation on page 4, the animation is really on page 5 and it auto advances to page 5. If i am just clicking through the course, it skips page 5. Put the animation on page 4 and then reorder the rest of your page numbers.


comment:
All of the photos started gray? Make photos color. Then remove the sentence "once you complete each situation..."because they won't be coming back to this screen. Apply edit to Carmen and Colin as well.


comment:
Once i finish prasheeb or carmen, it should go directly to the intro screen for the next leader - not back to the map.


comment:
Same edit as Prasheeb's screen like this


comment:
pull the 4th line of the intro paragraph back into the paragraph (looks like a return got made)


comment:
I think you could go a little lighter on the gray out :)


comment:
Still a conflict of terms WWID and global ID. Will want to confirm using new template.


comment:
Will want updated process support guide image too.


comment:
Ongoing Leadership processes graphic needs to be replaced when we get it.


comment:
In opening pargraph, remove the second sentence of the first paragraph. Remove "then" from start of third sentence.


comment:
They all highlighted in red for me. I only had two wrong!!!


comment:
For all of the text answer options, I'm getting a faint grey line around them.


comment:
Every time I'm clicking something, I'm getting a grey box that stays until I click the next item. Very strange!


comment:
For the moderate improvement feedback, we need to remove the first sentence that says "Not bad!


comment:
Why do I start off in the yellow on this manager?


comment:
Why do I start in the green on this manager?


comment:
Same edit re: opening paragraph as I had with Prasheeb.


comment:
Same edit re first paragraph as I had with Prasheeb.


comment:
Same edit Jenn has re: color photos and directional text for Prasheeb.


comment:
My performance didn't improve, even though I should have gotten 1/2 credit.


comment:
Add to the first paragraph a final sentence: "Colin knows he'll talk about the Cummins' mission, vision, values and personality that lay the foundation for leadership at Cummins." Then change the question that starts the next paragraph to "What additional items should Colin add to his agenda to discuss with Katrin?"


comment:
Change opening sentence to "Katrin is a new team member who is interested in her future with Cummins and wants to learn more about management from her manager."


comment:
For all of the drag and drops, they've been in the wrong spot on the left side. Not sure if this is a caching issue, though I did clear my cache to prevent it and it still happened.


comment:
Again, on the moderate results remove the "not bad" first sentence.


comment:
The starting impact shown here is in the red but it was in the yellow when I clicked on it on Colin's first page.


comment:
Instead of a road sign, could we do a highway billboard that says Leadership Foundations? that way, we could use red text and make it seem more Cummins so we don't get the feedback about visuals standing out.


comment:
Should the text read: "Fair Process seems very similar to TEAM and FOCUS. How do..."


comment:
Extra space before "before the decision..."


comment:
Extra space before and (first check mark)


comment:
Would like to see the QuickServe Logo instead of the picture


comment:
The "C" in customer needs to be capitalized to comply with CSE latest requirements.


comment:
Non-US: Change "Amit returned Marta's information by switching by element" to "Amit returned Marta's information by searching by element."


comment:
When Amit searches for %Green%, there is a random yellow box around one of the items in the list.


comment:
Non-US: Change last caption that says You have successfully viewed Marta's Assignment Budget Value. Should be You have successfully viewed Marta's FTE value.


comment:
Non-US: Double check that all captions have punctuation.


comment:
Non-US: Change switching by element to searching by element


comment:
Non-US: Capitalize Find when they are supposed to click the Find button.


comment:
US version lots of edits: 1st screen - report name is missing hypen. 2. Capitalize Organization. 3. Need to tell the learner to click enter if this is what they do after they enter the Publish text. 4. Capitalize Find. 5. Keep "The Search returns&.on screen longer" 6. Change text to Now search for an employee by Element folders. Click the (Name of report). 7. Instead of in the manager view, say "under" the PERC.......8. The Search by Element name goes away quickly and I didn't do anything. 9. Capitalize "Find", and tell the learner to click Enter for this text if this is what they need to do.  10. You have instead of "you've"


comment:
I get a page not found when I try to print.


comment:
Confirm the menu options are correct. Ie. Date Tracking needs to be changed to Date-Tracking.


comment:
In all of the other courses you can click Jill for a hint.


comment:
Usually in a list like this you have your numbers in order going for smallest to largest


comment:
In first answer choice, change Jill should to You should to match second prompt.


comment:
The transcript button doesn't have the hover state that says click here to view the transcript.


comment:
There is no transcript or audio button here.


comment:
I would make the user slide above the Pending, Interim, and Certified graphic.


comment:
I couldn't see the transcript here for editing, so you might want to double check it.


comment:
add some instructions to click the people to learn more


comment:
Either audio is missing or the pop-ups aren't appearing when I'm clicking the people.


comment:
Rodrigo, the other courses always say Observed Test Sequence instead of Testing


comment:
I don't get a continue button to move forward since I can only interact with Rodrigo.


comment:
Take click continue out of the white box


comment:
In the other captivates the transcript box is green


comment:
for clarity I'd put en dashes in the first yellow box  "once-6 months after the initial certification- but yearly in general."


comment:
I can't type in the observation time in the pending tab


comment:
Also, 3rd check mark should read, Decide... Allow... and Recognize...


comment:
Good morning, welcome to Cummins (Distributor Name), my name is Thomas and I'll be assisting you during your repair. To get started....


comment:
Is there anything that can be done with my shiny forehead? :-)


comment:
I apologize for the wait....My technician is diagnosing your engine right now and I should be able to give you an accurate quote within the hour. May I.....


comment:
Is there a way to underline "average or indifference service will do the same thing".


comment:
Is there another picture instead of the lady? I would prefer a truck driver (maybe our parts guy?) Also, let's change my van to a delivery truck.


comment:
Akemi sounds like she is speaking Chinese. It was extremely too fast. We could slow down and answer the phone with a smile with the tone of voice reflecting that.


comment:
Somehow the picture of Kanaan does not match with the "friendly" voice.


comment:
Replace "heavy duty equipment" by "off highway equipment"


comment:
I liked the previous pictures of me.. This one I am not too sure :-)


comment:
Is there another way to indicate the next module, may be "Click on the Get the Facts module to continue"


comment:
Let's modify the story to: "You are working at a mining site, and something has gone wrong with your excavator: the engine just quit working. You promised your management to hit the production targets for this week, and you cannot bring in your other excavator because it is being used at another job site. You need to get this machine repaired quickly so you can meet your production targets".


comment:
We might need to rework this piece a little bit. A Better Way: "May I ask you a few extra questions so I can give the proper information to my technician to assist him during the troubleshooting and repair of the engine?

Why: Using the Service Advisor Prompt Sheet/Customer Interview Wizard will give you an structured way to recollect key customer information for the technician to duplicate the problem. Don't use accronims....


comment:
Picture of the lady looks somehow out of place.


comment:
I agree with Steve T and Jenni, we need to be aware that the produce will go bad so this gentleman need to be assist asap.


comment:
Click on "Communicate the Plan module to continue".


comment:
The review is not only to mobile process. It needs to apply to inshop as well.


comment:
First one and last one are debatable as it affects both parties.


comment:
Approval by the customer is needed for requote.


comment:
Need to add QuickServe Champion Portal: same email address as distributor portal.


comment:
The 5 "Trap" slides have their title at the bottom of the slide, after the employee comment.  Would it be better to give the title before the comment?


comment:
Shold the positive leadership principles here be tied back to the traps they replace or undo?


comment:
Should the second bullet read: Your knowledge AND EXPERIENCE are key.


comment:
Third bullet: Simple guidelines for team behavior, CONSISTENTLY FOLLOWED, ensure ...


comment:
Revised TEAM FOCUS definition suggestion: TEAM FOCUS makes a choice between 2 or more specific options (eg., What is the best(underlined) way to meet MISO current and future telecommunication needs?  Is this year the best time to upgrade application X?) and provides a storyline to support the decision.


comment:
Revised "Fair Process" definition suggestion: Fair Process takes you through the full decision-making process from concept and design through implementation and evaluation


comment:
I like the audio on the first E; 'would like it on this E as well.


comment:
End of final paragraph: "... meaning they will have a stake in a succesful project outcome"


comment:
last paragraph, first sentence, customer should be capitalized, plural and possessive (Customers') -- oops, never mind, ditch the capital


comment:
is the photo still with a shiny forehead?


comment:
should the last word in the first sentence be "it" instead of "in"?


comment:
the last pop-up does not match the audio -- sentences are switched.


comment:
second popup, why section, last line: put someone (they are run together in one word now)


comment:
this is different from the exact quote in the customer comments -- were the audio excerpts replaced per the edits?


comment:
mobile popup, add period at end of third bullet.


comment:
in shop popup, I think the bullet "Assess repair needs" should still be there -- insert as new third bullet.


comment:
in shop popup, add the new bullet after both "verify" statements -- I think that makes it the new fourth bullet instead of the new third bullet


comment:
mobile popup, after etc have only one period, then a comma, then and determine (etc., and determine)


comment:
should CIW and SAPS be spelled out? also, should it be SACPS based on the universal edit on the spreadsheet?


comment:
first checkmark should be Gather and verify customer contact information.


comment:
Non US- capitalize View in the report name. I also don't see anything in the yellow box. Please review this captivate.


comment:
Non-US Let's hold the end of this captivate longer so that they can see the FTE is listed as 1.


comment:
For the last section add the text: Amit notices the Full Time Equivalent field.


comment:
Non - us. I don't think this Captivate makes sense. We need to update the video to show .5, add periods throughout, and change the text to say "He clicks the Others button. Let's walk through this one together ASAP.


comment:
update to Beth's comment, should be "Searching by Element"


comment:
They wanted the practices to be zoomed in more. Are they?


comment:
Non-US: The look and feel of this captivate hasn't been updated, it still has the old text. Can we zoom this one in? It's really hard to see. Also it should be "Searching by Element" instead of switching.


comment:
US: The demo ended before I could finish reading the last caption


comment:
This ran fine for me. And the demo is fine. But I know we went over this in the screen, and the hypen in the report isn't there anymore. Is there an extra text box? Also extra space before Maintain US Employees text.


comment:
I agree with all of Beth's edits about Organization and the last caption cutting off too soon.


comment:
The MB username wasn't changed with ZZ123 in the second part of the captivate video.


comment:
For both login and password you left the word "the" before enter. So it says click the enter.


comment:
1. When you enter Marta's last name you don't tell them to hit enter. 2. Category is spelled wrong. 3 For the last screen, tell they have "viewed" Marta's information instead of Changed her information.


comment:
Non us Captivate - extra space before the period for the last caption.


comment:
Caption - Remove the second "Amit enters his"


comment:
Non us- he unchecks "Applicants" not applications. Also lowercase the word Successfully and Drop down.


comment:
Missing a period at the end of the sentence where you type in the 370number text.


comment:
Non-US when I clicked the right place "Find" it gave me an error. I know we saw this when you showed me this screen.


comment:
Change "Amit enters a %Lopez" to Amit enters %Lopez


comment:
Non-US: change "Amit returned Marta's information by switching by element" to "Amit returned Marta's information by searching by element"


comment:
Non-US: a random yellow box appears around one of the items in the list while Amit is typing %Green into the search bar. If this is related to the demo then the caption should call it out, and if it is not then the callout box should be removed


comment:
The transcript does not match the audio or what is on screen in the yellow box.


comment:
In yellow box add of: Enter the number of QC Tests that need to be performed.


comment:
delete click continue in the white text box


comment:
In transcript and yellow box a comma should follow i.e.,


comment:
The narrator sounds depressed- no to keen on the voice


comment:
computer note: change SRT's to SRTs to be consistent with other references.


comment:
add a checkbox for "Verify customer information" to match the text.


comment:
last line of first paragraph, change oerhauls to overhauls


comment:
second box -- anticipated is spelled wrong


comment:
clicked image is faded out ... edit sheet says clicked image should be bold and the rest faded out.


comment:
Discuss popup, add sentence at end: This applies to both In-Shop and Mobile.


comment:
edit from sheet: Under "Cost or Coverage, change second sentence to: "This component clearly defines who pays for what and how the customer prefers to pay. It takes into account warranty information, labor, parts, and miscellaneous charges."


comment:
Cause of Failure: add "of Failure" behind Cause in first sentence


comment:
i got the right answer on the first try, but the program only put two green checkmarks on top of my checkmarks ... should those be on all of the right answers? or were there only two right answers and i got it right despite checking more?


comment:
Last box on the screen, remove the text in parenthesis (via fax, e-mail, or mail)


comment:
i think Champion Portal should be QuickServe Champion Portal


comment:
OK -- upon reading this again, I think the edit is really to insert the new last paragraph in the middle of the previous paragraph -- the "customer's impressions" sentence in the existing text is deleted and replaced with all of the new text.


comment:
NPS: We should also change the third bullet point to say "Leverage our Customer's voice to drive Customer focused improvements"


comment:
first bullet, move period to behind the parenthetical statement.


comment:
customers -- directions say they should all be smiling.


comment:
there is a universal edit: Service Advisor Complaint Prompt Sheet


comment:
I would like some narration here since it's the introduction slide for the course.


comment:
"Boarderline Comment" I am torn with adding audio in this section. Thoughts?


comment:
Question for our consideration: Should we give some more direction for this slide? As you review the principles, managers or team leaders should consider to implement the principles to guide you throughout managing from a Fair Process Perspective?


comment:
In the Individual Role - let's use active voice, eg - Input is critical...


comment:
We will need images that reflect a diverse environment.


comment:
First bubble - active voice - small edit


comment:
For the leader bubble - let's swap out help to contribute


comment:
For all of the "without" fair process - let's make that icon "pop" a little more - I am almost missed it...


comment:
For the exec bubble - let's add some time to the move - our folks are too literal for the "one month..." let's say first quarter, next year :)


comment:
Instead of decision making process - let's say Fair Process (in the first sentence)


comment:
Question: Would it crowd the screen to have images in this section? Also, I would like Audio for to "explain" the concepts here.


comment:
Question: Do we need something to conclude this section?


comment:
Let's replace the picture by the logo. You can leave the world map as a background.


comment:
Nice work on trimming the bear, is there any way to put a collar on the red shirt?


comment:
Need to change, "local service center" to "local branch".


comment:
Should Thomas be included in the first sentence? "In the previous example, Miguel and Thomas showed poor phone skills."....


comment:
I think the quotes are insufficient for individuals to understand the leadership traps. Perhaps adding definitions would be useful.


comment:
I think this process applies to all kinds of decision making, not just strategic decision making. I would suggest removing the word strategic throughout the training OR emphasizing that this applies for all kinds of decisions.


comment:
Need to change the title "The Customer Interview" to "The Customer Interview Wizard". In the last paragraph, need to make the same change: "In North America, use the Customer Interview Wizard;"....


comment:
QuickServe logo in Scarlett's shirt is backwards.


comment:
Correct answer should be:
1. Work order is assigned....
2. Parts professional verifies...
3. If necessary, parts....
4. Pick ticket is printed...
5. Parts are transferred to the.....


comment:
Bullet #3 add "The Customer Interview Wizard"..


comment:
Please add in 4th red box: Performs JSA and other required inspections (validating....


comment:
I disagree with the definition of TEAM FOCUS. Straight from Dr. Friga himself, TEAM FOCUS is "A guide for any team problem-solving project." The problem could be tactical or strategic. I have the original TEAM FOCUS presentation by Dr. Friga if interested.


comment:
Definition of Fair Process. Fair Process describes a leadership style. TEAM FOCUS describes a framework to solve problems. I was always confused when MISO management would describe them both as decision-making frameworks as if you can choose between the two to help solve a problem. Comparing the frameworks is like comparing apples and oranges. I think describing these as decision making frameworks will only confuse people as it did me. I pulled some additional materials off the internet that helps support this position and perhaps a face-to-face discussion is warranted.


comment:
Last bullet should read: "If a decision is not made immediately, advise when the quote expires".


comment:
As I mentioned in previous comments, the strategic-tactical discussion should be removed.


comment:
I don't think the callouts are driving home what the Engage phase is all about.


comment:
"Decide how you will vote" is taking the Fair Process leadership style too far. The Harvard Business Review article states, "Fair process isnt decision by consensus or democracy
in the workplace. Its goal is to pursue
the best ideas, not create harmony."


comment:
the callouts do not provide further understanding of the Explore phase


comment:
"the team makes a clear decision" again, this is taking Fair Process too far. Fair Process is about the manager/leader making a decision (using the opinions of others) and fully explaining that decision. It's not about the team making the decision.


comment:
callouts do not further understanding of the explain phase


comment:
Let's revise the answers where diagnose the equipment right answer is service supervisor, parts profesional and technician. 
Develop the Quote/Plan right answer is: service supervisor, parts profesional and technician.
Also in the first paragraph (in blue) lets add: Refer to the 7-Step-In-Shop Process document in the Resource tab to complete this exercise. Remember to go beyond the description of who is simply involved. For each....


comment:
Good short message, gets the security message across for various different issues


comment:
Another great short course highlighting the issues employees may face in open areas


comment:
The four options are perfect, however I feel there is one more securtiy lapse on the workstation. Joan has kept the keys attached to the cabinet, not sure if this isa good practice. Ideally the key should be carried with her.


comment:
On the scene when we see "Good work! You've helped Joan secure her workstation. Click the Next arrow above to continue.". 
On trying to click the ">" which is on right side of the Next button the screen prompts for the Payroll option again and does not takes us to the next screen. Seems the ">" button and the "Next" button both needs to be in sync by which when ever the user press any of these it takes them to the next screen.


comment:
When we select "Person Looking Overhead" and need to select the options, There are two correct option "Close her computer and stop working" and "Use a privacy screen so others can't see what she is working on" and the remainign two are wrong. I guess if a end user select either of this correct option he/she will not be aware if there is one more secured way of doing it (2nd correct option). Thought of bringing this for discussion.

Seems this is the only place where two correct option are provided and every where else just one correct option is provided.


comment:
When we select "Person Looking Overhead" and need to select the options, There are two correct option "Close her computer and stop working" and "Use a privacy screen so others can't see what she is working on" and the remaining two are wrong. I guess if a end user select either of this correct option he/she will not be aware if there is one more secured way of doing it (2nd correct option). Thought of bringing this for discussion. Seems this is the only place where two correct option are provided and every where else just one correct option is provided. 
One of a probable solution can be to provide a tick option instead of the radio button option which will make the end user select more than one option.


comment:
Text on this screen is repetitive. After all the customers climb down, can it just go to the End of Quest screen?


comment:
Can you update the Home/Resources/Exit buttons so that they match the spacing of Cave & Waterfall?


comment:
Change passwords captivate: 1. Add a period to the second captivate text box. 2. fix the spelling of "passwords" and 3. Remove the word "the" for the change passwords box.


comment:
Change the text to say the FTE Equivalent value is 1 in the last caption, and make sure the 1 stays on the screen (it switches from .5 to 1)


comment:
When you hover over the person you want to know more about, currently it shades in black and white.  I think the functionality should be opposite.  When you hover over it should turn into color and the one you are not wanting to know more info about should turn black and white.


comment:
Is "switched" the right term?  May consider "converted"?


comment:
Currently reads "Click the Amit to continue the conversation."  Should say "Click Amit..."


comment:
Do you think the idea of a detective clothed in a trench coat is understood globally?  Does he have to be in a trench coat and should his name be German perhaps, instead of American?  Does it come across that the American person comes in and conducts audits of our data?


comment:
Last sentence of first paragraph - add the word "value" after FTE.  Should say "which is signaled by an FTE value of less than 1."


comment:
Do we need the exclamation point?  My understanding is that in some regions of the world usage of an exclamation point comes across as too harsh or abrupt.


comment:
The words on the screen prints seem a bit fuzzy. Is there any way to make them more crisp to have better view of the words on the screen?


comment:
When referring to the Responsibilities Section....should this be capitalized or highlighted?


comment:
Remove the contraction You've from the yellow box and transcript


comment:
remove "Enter the Closed Caption Text" and replace it with transcript.


comment:
My suggestions for this training is to recast it from a decision making framework to its true origins as a leadership style. Of course, leadership style affects decision making, but fair process is not a decision making framework like TEAM FOCUS. Fair process is more of a management tool to engage their people in the process of work. I think this training may be more suitable for managers than all MISO staff.


comment:
This picture seems clutter on the right corner of the tool chest. Do we have a better picture that supports the statement on the right?


comment:
Page at this point shows 4 of 5, should it be 4 of 4 instead? Also the progress bar has 1 green mark, should it be fulled? or none?


comment:
Better bubbles may be: "I want you to do what I told you and how I told you to do it!"  Thought reponse: "But I may have an easier way. Why don't you want to hear my ideas?"


comment:
It would be nice if we could include a visual for the "from initiation through implementation" statement that stays up.  Do we have room?


comment:
I recommend removing the parethetical statement under the title bar.  While what it says is correct, the inclusion of this statement clouds the point.  The point is that *Employees may inappropriately rely on a manager's  experience (as illustrated) or a manager may overly rely on their own limited experience (not illustrated here)*.  Perhaps including the text from my previous sentence (between the *'s) on the slide, instead of the parenthetical statement that is there now, would be helpful.


comment:
Recommend revising audio text, second sentence, from "... these principles in mind..." to "... the following principles in mind..."


comment:
I think that the opposite of "Hierarchy" may be "Absolute Power Trap" rather than "Experience Trap".  The point is that leaders do not need to be domineering to have influence and lead.


comment:
Recommend adding "Tell and Control Trap" to the Fairness slide, along side "Absolute Power Trap"


comment:
Recommend changing "could" to "can" in final sentence under "Fair Process"


comment:
Recommend underlining the word "all" in the first bubble ... "What are all the properties ..."


comment:
I was allowed to use the "Next" button to advance to "Explore" without using the "Next Scene" arrow to view the scenario.  That is, I accidentally skipped the scenario without realizing it. Is there a way to ensure that people click the "Next Scene" button"?


comment:
"Execute: See It In Action" - Bubble says "Wow - this is a very detailed movong plan.  Things should go smoothly!"  However, the movong plan board only says "Moving Plan".  Is Ops manager making a joke?  We should give him a document or report, or fill in the board.


comment:
The bubble for "Finance" is a bit extreme.  I would change the charater and assign it to Facilities or HR.


comment:
Recommend underlining "entire team" in the second sentence.


comment:
Text Edit on this screen - is it possible to add some language to this screen:

Leadership Traps
Leadership Traps are common behavioral actions that tend to shut down employees and lessen their engagement and potential. The following slides give a high-level overview of some of the common traps so that you can be aware of them and not make the same mistakes...(summarized better, though)


comment:
Let's delete "Full" in lifecycle and lend toward " 

Fair Process takes a look at a project/decision/initiative at a higher level from concept and design through implementation and evaluation. Fair Process gives leaders an approach to integrate justice and fairness throughout the lifecyle of a project.


comment:
I din't see it in action - the screens are blank :(


comment:
Need to make first quote onscreen match the audio (he doesn't say "Cummins service", just jumps in with "Miguel here..."


comment:
Third bullet, "Customer Interview Wizard" - the "C" should be capitalized here.


comment:
"Customer Interview Wizard" (last para): the "C" should be capitalized here.


comment:
First paragraph, remove the dash between "step" and "in" (my bad - this was wrong on the edit spreadsheet)


comment:
We actually need a picture here from the repair area, rather than the parts area. You may need to ask Christa to go back and look; surely we got one in the repair area where there's not a really messy toolbox in the shot...


comment:
Random: Is the text on this screen Arial rather than Arial Unicode? It looks different than the other screens to me for some reason...


comment:
Second line, customer does need to be capitalized (since Greet the Customer is the proper name of a process step).


comment:
Clipboard popup, blue instructions at the bottom, "Customer" should be capitalized since it's referring to the screen title.


comment:
Clipboard popup, blue instruction text at bottom, "Be the Customer" - "Customer" should be capitalized here since it refers back to the page title.


comment:
Let's change the blue instruction text a bit on this screen to make the "c" make sense: "Click the images below to learn what is involved in the Greet the Customer step." (customer should be capitalized here since it refers to the process step)


comment:
This is on the Customer Interview screen: Title should say "Customer Interview Wizard..." (need to add the "wizard")


comment:
First sentence, customer should be capitalized in "Greet the Customer"


comment:
When you get the quiz wrong - feedback popup: there should be a period after "Please try again."


comment:
In the quote, "Greet the Customer" should have a capital "C".


comment:
Clipboard popup, blue instructions: "Customer" should be capitalized.


comment:
Don't know why I never noticed this before. On the second quote bubble, the little bubble arrow is pointing down at Kanaan's feet instead of by his mouth, and the text is weirdly spaced within the bubble.


comment:
Last paragraph, last line: make "Customer" lower-case.


comment:
Need big "C" at the beginning of the first sentence.


comment:
I think the third quiz option might be Arial rather than Arial Unicode.


comment:
First sentence, the "c" should be capitalized in "Final Customer Communication"


comment:
Clipboard popup, blue instructions: capitalize the "c" in "Be the Customer".


comment:
Something's weird here. The text on this screen is the same as the previous scenario. Change first paragraph to read: "Your Technician just completed an onsite repair on a customer's farming tractor. You are about to call the farm owner to discuss the invoice for the repair."


comment:
Second question, first answer option, second line: "Greet the Customer" should have a capital "C".


comment:
First sentence, second line: need capital "C" in "Final Customer Communication".


comment:
Once you complete the quiz correctly, the "done" screen still shows the progress bar at one little green bar instead of completely full.


comment:
Third sentence in "Dealing with Interruptions" is not capitalized, even though it is a new sentence. "customers in person should take priority over phone calls."


comment:
Quick Serve PDF, Step 2, Box 1: says "technician records start time CON assigned job." Change to ON

Step 5, Box 1: There is a space between last word and period

Step 3, Box 4: says "determine" instead of "determines"

Some boxes do no have periods at end of sentences, others do. Inconsistent. Should it be this way?


comment:
Net Promoter Score, Bullet 5: opportunities on second line of bullet is capitalized 

Net Promoter Score, Bullet 7: Promoters capitalized on second line of bullet


comment:
In Develop Quote roll-over text, there are 2 and's  in the first sentence, "the Technician and and Service Supervisor"


comment:
Direction paragraph, third sentence "For eachQuickServe" runs together. There needs to be a space between each and QuickServe.


comment:
The last link "MyCummins CSE" does not work. It says "Oops! Google Chrome could not find mycummins.cummins.com"


comment:
I am not 100% satisfied with the graphics. The QuickServe logo looks like a sticker place on top of a map. The same thing with the other square with people place their information. Any way to make them a little more transparent where it does not look like a couple of stickers place on top of a map? Also, play around with the logo, maybe increase the size? Look for some samples on the distributor portal images...


comment:
Is there any instructions in the training about reading the material in the red boxes (in this particular case phone skills and greetings) in order to advance? If they don't click on the red boxes, then there is no way to advance. I remember trying to figure it out the first time....


comment:
For In-Shop: For customer who bring their equipment in to a distributor branch for repair. Instead of service center.


comment:
Do we need to tell people that in order to advance to the next screen then need to print the responses on the case scenarions?


comment:
The feedback on question one (both correct and incorrect) actually go to the second question.


comment:
The Module Select screen said "Click Make it Right to continue" after I completed Module 1...so it was directing me to skip to Module 4. In all fairness, I have taken this course before, so I'm wondering if it's just remembering where I left off the last time?


comment:
The incorrect feedback for question 2 in the "Be the Service Employee Activity" says "Click OK to continue to question 2"...it should say "Click OK to continue to question 3..."


comment:
Incorrect feedback for question 2 tells me to "Click OK to continue to question 2...". Should say "Click OK to continue to question 3..."


comment:
The incorrect feedback for question 2 says "Click OK to continue to question 2..." Should say "Click OK to continue to question 3..."


comment:
on the quiz retake, when I got to the last question I answered it correctly and got the "Correct" feedback box. It says "Click OK to continue", which I did, but nothing happened.


comment:
Go back to Marianne's doc and apply formatting. Italicize Essential Leadership Processes and bold Process Support Guide


comment:
Insert text that Marianne sent after this sentence: Essential Leadership Processes introduces you to the key business processes you will use as a leader. 

Be sure to include call out text and/or images along with the new text.


comment:
Change health & safety pop-up title to Health and Safety


comment:
Support Guide Images on this page need to be updated


comment:
Text edits not made here. Change variation to adaptations in 2nd paragraph as well as screen title and navigation


comment:
This is a test comment for the beta review of the course


comment:
NEW: On the replay video button, the slide master is different. The Provide feedback doesn't work.


comment:
need space here between HE and 600 about halfway down the story


comment:
Change screen title to Meet the Direct Reports. chnage all on 3 mgrs


comment:
The text boxes are overlapping with the instructional text in the first round.


comment:
Change first sentence to: Julia has not been a Cummins employee very long.


comment:
correct and incorrect feedback need to be updated based on change to activity. Kristen will provide.


comment:
Feedback boxes are too tight. expand out to the right to give you some more white space and avoid overlapping with instructional text.


comment:
Update pop-up header to Health and Safety (be sure and fix spelling of Health)


comment:
Local doc in resources - change header to Health and Safety


comment:
The highlights (Process areas)on the graphic come across as very PINK on our laptops.  Need to change the color.


comment:
We're just about finished with the new version of our Program Map.  As soon as it is complete, I'll send it to you to replace the graphic on this page.


comment:
On the transcript document, please put Building Success in Others - Leadership Essentials in bold and Essential Leadership Processes in italics.  Thanks.


comment:
Please delete the period after Corporate Responsibility


comment:
In the 2nd paragraph, please change "business" to "people" after the word "key" in the 2nd paragraph.  Also please delete the periods at the end of the 2nd, 3rd, 4th and 5th bullets.


comment:
Please disregard my previous comment about changing "business" to "people" in the 2nd paragraph.  Instead, delete the phrase "locate information about key business processes" and add "do the following:".  Add a period after the 1st bullet.


comment:
After the rollovers, the process areas look very PINK.  Can we adjust or find another color?  Thanks.


comment:
Very nicely programmed!  Really like this description of what the guide is and how to use it.  Well done.


comment:
Need a slight revision for the first sentence of the transcript.  Please revise to read:  The Essential Leadership Process Support Guide covers five main process areas:
Also please put Process Support Guide in bold wherever it appears in the transcript.


comment:
When I clicked Local Process Worksheet, it opened a zip file.


comment:
Another PINK occurrence in the animation...the box behind the text for the Hiroto scenario looks pink as the animation progresses.


comment:
Need to add the words "in the Talent Management" process area" after the word "page" in learner instruction 1.


comment:
Please insert the phrase "to provide guidance" in front of the word "for" in the 2nd sentence.


comment:
Me again :) For each of the Prasheeb scenarios, please add the name of the process area in learner instruction 1.  e.g. insert "in the Right Environment process area" after "page"


comment:
Love the look of this screen!  Thanks for your work on getting the navigation squared away.


comment:
Need to fix the spacing in the text box containing Ignacio's title.  It bleeds into the background.


comment:
In the first paragraph, second sentence of the scenario description, please change the word "annual" to "year end"


comment:
Please add "and the Performance Management Process" to the last sentence following the word "Process".  Please make the word "page" plural.


comment:
Same change as indicated for the incorrect feedback.


comment:
In the Inventory Manager popup (middle of second paragraph): remove comma after "processes"


comment:
Correct feedback (top paragraph - third-to-last line): make "barcodes" one word to read: "...scans the barcodes on the..."


comment:
In the caption for the "cobas omni Tip Rack," bold "cobas omni" - if this text is already bolded (I'm not sure if it is or not), it's okay to leave as is


comment:
Correct feedback (top paragraph - second sentence): capitalize "drawer" to read: "Like the Reagent Storage Drawer


comment:
Correct feedback (top paragraph - last sentence): make "bar code" one word to read: "...scans the barcode - easy!"


comment:
Correct feedback (bottom paragraph): take out the comma after "Reagent" to read: "...Particle (MGP) Reagent and the..."


comment:
The top paragraph is not a single paragraph. I would make one paragraph to be consistent with all other feedbacks in this section.


comment:
On the blue directional text, make all text blue.


comment:
On the second speech bubble that popped up on the bottom, the directional text about clicking the cobas 8800 button was not in blue.


comment:
Change last directional text to "Click the first module, the Sample Supply Module, to get started." (solution to second SR comment)


comment:
Exercise never loaded. The title and the blue instruction text at the bottom displayed, but not the exercise.


comment:
Customer image is messed up. The exercise (including audio)function as intended, but the image remains messed up.


comment:
I went back to the previous page and attempted the exercise again and it loaded successfully.


comment:
When I clicked on replay, no video appeared. The outline for the video is there but no actual video.


comment:
Transactional Promoter Call - All correct answers were on the bottom. I suggest mixing them up.


comment:
first instance of VENTANA HE 600 system has an extra space after VENTANA


comment:
capitalize VENTANA in the last sentence of the story


comment:
I struggle with the word "time stamp".  Can we just say "previous point in time"?


comment:
Take out "Click the Amit"...rather should say "click on Amit." Take out the word THE


comment:
The words in the text boxes are gray - same color as the background so it's blending in. Is there any way to make the words darker to better stand out?


comment:
The drop down next to course progress does not show you where you currently are at in the course.  Also, the branding in the drop down looks different than our other courses - I don't think the text is normally underlined.


comment:
Can we delete the words "Let us.""" and just say "Try a few..."


comment:
Should it read "they determined the FTE field on Marta's record was not updated after she changed from full time to part time" instead?


comment:
Common: Color highlight  for choosing region is a bit confusing. Instead of different gray tones, try using different colors (red vs gray).


comment:
This doesn't appear to be a SPI form  Trialforce which is what we should use


comment:
Sorry all of these questions though the intent is good will not enable the learner to understand what they should be looking for


comment:
I would add obtaining internal & external information to assist with any additional questions the CDC needs to ask


comment:
For Greta's example mention that she has an established compound specific confidentiality agreement and we can say the prior trials the PI worked on were related to that compound


comment:
I am concerned using feasibility forms in any of these- feasibility is part of Leslie's maps and since not every site or trial performs feasibility this will confuse people- I don't think we include it as an option but along the way mention if feasibility was performed the CDC should consider that information when deciding if the site should be considered


comment:
To my point on the prior slide- let's verify with Laura that including feasibility in our training is appropriate since what I recently learned was feasibility will be all about #s and occasionally protocol feedback from a select group of sites- I was also told that feasibility is no longer to be considered as pre-site selection (not that I agree) but this is how the maps are being built


comment:
If the learner needs to remember any specifics about the trial requirements which were put in the original email we should have a link to reference because they may not remember


comment:
We can't use SPF- the plan for this form is unknown and we should use as an example- we should be using our SPI inforamtion


comment:
Alternatively to TLM comment: "Sometimes you may receive requests to edit a site-level ICF."


comment:
#1- this is no longer accurate- the CDC is not required to perform a live visit if the site hasn't been in a trial in the last 12 months- the CDC needs to use their judgment taking into consideration the complexity of the trial- historical performance- new vs. existing site with Lilly and last live visit


comment:
I would add- any audit or inspection information found upon investigation- historical information that may need to be clarified or discussed


comment:
Do you want to add to the TF question a list of what could be documented i.e. address site staff etc?


comment:
last ?:  depending on what information you were not able to obtain will determine the best method of getting the answers you need.  For example, if you weren't able to get all of your questions answered you may need to schedule a follow up phone call with the PI and/or SC or if the site needs to follow up on additional details you may correspond with them via email- remember to document your interactions with the site as an activity in Trialforce


comment:
Can one of our examples not be central but use a Local IRB from OUS to make it global in nature


comment:
I think we said we were going to revise the first bullet to say accurate and complete site evaluation documentation- this is especially important as it links together the site evaluator assessment which includes reviewing site evaluation documentation which is all inclusive


comment:
These are the requirements tied to this aspect of the ISEC- we may want to revise some of the explanations to include the verbiage:
Investigator assessments must be performed prior to selection to verify the investigator:
 
 a.   is qualified by education, training, and experience, 
 b.   has adequate resources (e.g., adequate number of qualified staff and adequate facilities) available to properly and safely execute the research,
 c.   has access to the required number of suitable subjects or required data within the agreed research period, (compliance requirement)
  
 e.   has not been debarred or disqualified from participating in medical practice, and  if. where applicable, has addressed prior performance issues related to quality and  technical capabilities that would have precluded inclusion in the research.


comment:
I suggest removing state and making it more general -confirming the investigators has a valid, active license....


comment:
Don't like the word "bad" would say this is not a complete answer


comment:
I would highlight that providing comments is optional and this is incomplete because it isn't providing additional detail or clarity as to why the PI or site is qualified or something along those lines


comment:
Again- comments aren't required so if they don't provide additional detail than don't include-


comment:
For the first one - we may want to add that it isn't all inclusive or some of what you may review or discuss...it just seems limited that's all


comment:
Please make sure all references are to the Process Support Guide, NOT Support Tool.


comment:
Delete the 4th sentence...it's redundant with the 3rd sentence.

Also in Learner Instruction 1, change "chose" to "choose".


comment:
In Learner Instruction 1, change the word "chose" to "choose".


comment:
Need to change the first sentence here.  She started the conversation well and really didn't need to "recover".


comment:
This feedback aligns better with different choices...if the learner selects the first top box.  Let me know if you have questions.


comment:
Change "chose" to "choose" in Learner Instruction 1.


comment:
Need to better align the message list...some of the subject line info bleeds into the next text box.


comment:
Replace the comma after the word "right" in the 2nd sentence with a colon.


comment:
Add "Health and" in front of "Safety" in the last sentence.


comment:
Please disregard my earlier feedback about Learner Instruction 1 on this page.  We need to change this because there really isn't a process to select.  Instead, replace the phrase "chose the right process to review." with "review the Health and Safety information."  Also change "Talent Management" to "Corporate Health and Safety".


comment:
OOPS...I put the feedback for this page on the Cummins Core Curriculum scenario involving Julia.  Sorry.


comment:
In Learner Instruction 1, change "chose" to "choose".


comment:
Nice job in setting up these matching situations.  I like them!


comment:
Please capitalize Team in the 1st sentence of the feedback.


comment:
Change "Processes" to "Process" in the 2nd sentence.


comment:
We have a good deal of inconsistency throughout the course in how we refer to the Process Support Guide.  For example, on some of the feedback pages it is referred to as "Support Tool".  On other screens it is titled the "Processes Support Guide".  The tool itself is  titled "Process Support Guide".  Let's call it that consistently throughout the course.


comment:
This feedback segment needs to be re-written to match the revised scenario.


comment:
Add the phrase "in the Corporate Responsibility section" after the word "page" in the 2nd sentence.


comment:
Add this as the first sentence in the Learner Instruction:  "Review the Process Support Guide and locate the correct process."


comment:
Add this to the Learner Instruction:  "Review the Process Support Guide and locate the applicable process."


comment:
Add a phrase to the learner instructions to consult the Process Support Guide.


comment:
Delete "Colin had talked with Lucas previously but" from the 2nd sentence.  Add a 4th sentence to the 2nd paragraph:  "Colin had talked with Lucas previously about this in his 1-1 meetings, but needs to address the issue again.


comment:
Delete the word "reactions" in the 2nd sentence in the 3rd conversation box.


comment:
Change "just them listening" to "their unwillingness to listen"


comment:
In the 2nd conversation box, 2nd sentence, please change "of" to "up".


comment:
Need to capitalize Performance Management Process in the 1st paragraph.


comment:
Spell out Performance Management in the feedback box instead of referring to it as PM.


comment:
Delete the 1st sentence in the 1st paragraph.


comment:
Please change this character's name to Antonio


comment:
Need to delete the screen with the road sign.  It's a wasted screen.


comment:
I will supply new text for the transcript.


comment:
Bottom Speech Bubble: Add comma after continuously.


comment:
When I clicked replay, no video appeared (not even an outline of the video).


comment:
Second Lower Speech Bubble (first sentence): barcode should be one word.


comment:
On First Speech Bubble: The underline extends too far on each side of "priority lane".


comment:
Top Speech Bubble: Change the colon to a - in the first sentence.


comment:
The video does not work when I hit the replay button. A blank outline for the video appears.


comment:
The video did not replay. There is a blank outline for the video.


comment:
When I click replay, the blank outline for the video showed up. After a few seconds, the default player re-appeared with the speech bubbles.


comment:
Last bullet on clipboard: Bold second cobas omni (before Tip Rack)


comment:
When I click replay, the video does not appear. Blank video outline appears.


comment:
The replay button worked for the video here.


comment:
When I click replay, the video does not appear. A blank outline for the video appears.


comment:
In the first sentence of the question, real time needs to be real-time.


comment:
In the first sentence of the question, cobas needs   bolded.


comment:
do we need to put TM or R on the Net Promoter System?


comment:
In the correct answer feedback, cobas needs bolded and a (r) needs to be added after it.


comment:
Last sentence in first speech bubble: "takes" needs to be "take".


comment:
we went from detractor alerts to responding to a 10 - this will create confusion I think. "Do I have to follow up with everyone? are you kidding me? I dont have time for that... that's not been our policy... we usually only respond to detractors when did the process change? ...." 

this could be clearer


comment:
how did the score become a 10?

is this the next time they are surveyed?

most will say "yeah, right" -- hurts credibility -- move score up a few points

lots of customers still complain about events 2 or three times ago


comment:
I don't like trying to insert in here the "responding to passives and promoters is considered best practice"

this is not the right soap box to push this policy point -- what if the learner's management has set a process of sending a thank you card to promoters from the distributor principal? does this make the learner feel poorly about the process/policy he/she is being told to follow?


comment:
Top paragraph, second sentence. It looks like there may be an extra space before "Like".


comment:
Incorrect Feedback: According to the script, this sentence should be in the feedback as well: "You cannot load the cobas omni Specimen Diluent in that drawer."


comment:
Incorrect Feedback: To be consistent with the rest of the incorrect feedback in the course, suggest putting: "You cannot load the cobas omni Processing Plate in that drawer." after "That's not correct."


comment:
Not sure if it is a big deal or not but, it is very hard for me to put the samples into the wrong place on the system. When I try to put it to the left of the rack, the samples land over the green "Start" button for me.


comment:
First Paragraph, First Sentence: "system" should be capitalized in both places in this sentence.


comment:
First Paragraph: First Sentence: "system" should be capitalized in both places it appears in this sentence.


comment:
First paragraph: Capitalize "Amplification Plate Drawer" to be consistent with the rest of the module.


comment:
Second Paragraph: Recommend changing "in" to "loaded" here. I had trouble processing this sentence as it is right now.


comment:
First answer: Recommend spelling out "versus" to match the rest of the answers.


comment:
Second answer: Recommend spelling out "versus".


comment:
Answers: Recommend spelling out "versus" OR changing all instances where "versus" does appear in this module to "vs." Whatever will keep it consistent throughout!


comment:
Since there is no definition for "kunjin" should it be underlined here?


comment:
DPX Information: Should "HAV" be underlined and defined in a popout here like the various viruses were in the WNV assay?


comment:
When hovering over "Flexible" in the roll over image: "cobas omni" needs to be bolded in all of the sentences here.


comment:
When hovering over "Fixed" in the roll over image: "omni" needs to be bolded in all instances here.


comment:
Under Chart: Text should be in blue here. "Click" and "Chart" should also be bolded.


comment:
My error! The first sentence should say: "....the cobas 8800 System holds six containers." (it's not 3 - it's 6 total)


comment:
Answers: This may just be me, but the correct answer here is the only response that talks about both CAP/CTM and Abbot m2000. Maybe we could change one of the other answers to also include both analyzers to make the answer a bit less obvious?


comment:
Sign in screen asks you to add your first and last name in the box above but the box is below, same for WWID


comment:
Dispplay - could not see all red x's but checked my screen resolution and was better than the recommended so did not know what to do


comment:
Good example to start with, a lot of people can relate to this


comment:
Really good video gets the message across that it is not just a few functions it is everyone.
Only comment i think it is probably too long.


comment:
The 3 choice answers, neither I would use with the customer in a first response (number 2 is the best one), my intial answer would be something like "thank you for bring this to my attention we will get straight on with trying to define the root cause of this issue and will review our stock" perhaps offer to send a technician to their facility to review the parts or ask for some parts returning but i wouldn't offer up 100% screening at this point.


comment:
In the text box "hello ~~~null~~~" i would use a ficticious name becomes more relevant/personal, i.e. hello John


comment:
In the answers it says we would never share cost with customers this may be too strong I would say without a prior agreement we would never share costs with customers, i.e. we do with EBU for example


comment:
3 punchy examples seems the right level for me


comment:
Says click the play button to hear from Tracy Embree, there is no play button


comment:
not eberyone may inderstand the phrase "only game in town", it is an Americanism may want to reword this to make it clearer for all cultures


comment:
Seems weak compared to the others needs some more context (why) and examples


comment:
Could use some of these in #2 as some of them are around listening to the customer, reduces the text on this section and adds context/examples to #2


comment:
"snowball into something bigger" may not be understood by all cultures/languages consider changing this phrase


comment:
I would add it is OK to ask for a "time out" to discuss internally to prevent responding in a rash manner. Remember issues often need some time to settle and be understood, don't rush to answer.


comment:
Could do with one or two examples on this page


comment:
Struggling to get what this sentence is saying:- Use program names during VPI and then switch to platform/model/part number rather than using customer names. This could provide competitive intelligence within the supply chain  which could have a negative impact on our customers.
Think i get it but need to make clearer what is expected, i.e. I think it is saying don't use customer names but it is not clear


comment:
Think the volume bit is not very clear I think what you mean is if you give too high volumes and we don't deliver them then supplier will ask for a price increase. Amy just need to clarify


comment:
How to close this section could be clearer, perhaps have a in  box to make more visible


comment:
Annoying that it takes you to the rules of engagement document to the right section but in order to close and go back you have to scroll right back up to the top


comment:
General comments on the building skill section:-
Good section, good examples easy to follow.
Doesn't show up that you made a mistake though for example in the click all that apply doesn't show you missed one of them you just get the green ticks, perhaps a red tick to show that is the correct answer but you didn't choose it.


comment:
Answered all questions in the building skill section correctly yet the THINC meter started at the bottom, presume this is just a glitch in this test version


comment:
last sentence "without regard to margin" is not clear, do you mean without impacting


comment:
Not sure about no showing them the storage area, often this is a specific request of a customer especially a SQE, they want to see we are storing the products correctly, we need to ensure these areas are fit for customers to view them


comment:
Typo in the last comment - that is how it works in business not now


comment:
Question: Abbott RealTime should be Abbot m2000 (m should be italicized as well).


comment:
Answer: Again, I might just be being picky here but the correct answer is the only one that has both CAP/CTM and m2000. Suggest making one answer: "Decreased sensitivity on the m2000 and mixed batching flexibility on the CAP/CTM." or something along those lines to make the answer less obvious.


comment:
in transcript bold second occurrence of cobas IT


comment:
The hover state over the transcript button isn't working


comment:
The transcript and audio doesn't match. I'm not sure which is right after client alpha changes.


comment:
There isn't really a question here. How should you handle certifications for this group?


comment:
captivate: Contraction it's is still in the transcript


comment:
suggest the checkmark be purple so you can see it better


comment:
change to: Your facility is changing over to the cobas IT 1000 application (and remember to bold cobas IT!)


comment:
to fix the SME's comment, say that is Pending in the Current Stage,


comment:
The text is bigger in the second answer choice


comment:
remove contraction it's in yellow box and transcript


comment:
remove contraction you've in the yellow box


comment:
Look at her file makes me think I should click something...


comment:
The second answer choice font size is bigger.


comment:
On the graphic, Congratulations breaks across the line


comment:
Change the question to "A nurse" or maybe the name if there is one used in the following Captivate example.


comment:
try to center align the logo and text in the black bar. it looks like it's a little too close to the top


comment:
replay button didnt work as expected... thought it would let me rewatch


comment:
make your white box behind the text on the left take up the space (same height) as the gray box on the right, all the way to the left edge. so you should have a big white box sticking out from it with the text centered. usually this becomes a graphic. we can do that too if sharon wants


comment:
i'd lost the white box around the text. just let it float there


comment:
this text seems really big in the feedback bubble. i'd reduce it all (and the text in the buttons)


comment:
extra space in "EnginesRUs blog ." before the period


comment:
in the transcript, hyphenate device-specific courses


comment:
delete extra the in transcript "you do the same with configuring the instrument in the..."


comment:
Let's go with a smiling pose of some sort here. He seems confused.


comment:
Double check for consistency--usually the continue button is outside the white box for most screens.


comment:
cobas is trademarked here in the first use on most pages but this hasn't been done in the other courses, so I haven't been marking it. Should it be updated throughout?


comment:
The answer is right, but swap the Lab Supervisor and Lab Director's pictures. The guy is the lab director.


comment:
I think I would reverse the instructions since I just read the bullets. "Hover your mouse over the bullet points to learn more, scroll the image to the right to see more of the Instrument section, or Click Close."


comment:
Change the headings to: Do This and NOT This


comment:
If you adjust the order of the pop-up instructions, make sure you adjust it on all popups it applies to.


comment:
Comments ref the test.
If you fail because you get dropped down to zero you have to essentially answer all questions correct (I think you are allowed one mistake) this may be frustrating


comment:
General comments:-
This is excellent, hits the right areas, just essentially some tidying up and rewording in places to be easier to understand. We need to remember people outside of the UK and US will take this course and need to be mindeful of the language difficulties.


comment:
Utility Channel Information: Should "utility channel" be capitalized in the sentence?


comment:
When hovering over "Fixed" in the roll over image: Capitalize "utility channel" in the first sentence.


comment:
When I go back into the MPX assay after going through the first time, the "Correct" screen appears again.


comment:
When I go back into the Utility Channel for the second time through, the "Correct" screen shows up again.


comment:
Overall I found the speed of loading was slow, but I am based in Singapore, so that might be the reason. Also, I liked the contents of these calls and I am sure we had taken input from global team members, however wanted to docuble check that we have accounted for cultural nuances while designing the contents as well as do's and don'ts of these calls for different cultures. I know it gets more into specifics and we might want to focus on the generics of it but wanted to ensure we have thought about it or addressed it somehow through more individual mentoring.


comment:
Capitalize the first word of each bullet.


comment:
I'm not sure I completely 100% agree with the "right" answer in the first question (detractor call).  It could also be right to not point out the customer's error on the order form because you don't want to further frustrate a detractor customer...... I am not sure that you can improve this call by following up with account rep. because it specicially asks what could have been improved ON this call (follow-up would happen immediately after and we don't know yet whether she did or didn't to be able to suggest that she does).


comment:
Is there anything we can do to help with the buffering of the videos?  They are taking quite a while to load and then stop and start again abruptly throughout during playback becaues the buffering.  The issue is not with home wireless, it works fine that way, but it does cut down on the speed once connected through VPN.  Some of the calls were fine (like See It in Action Passive and Promoter), but others like this one lag and "chunk".  We can't control the connections of all learners but know that some will definitely access through VPN.  Is there anything we can do?


comment:
At marker 1:00 we should say "The example probing questions found in the resources section"......


comment:
I think the Cummins writing guidelines indicate only one space between sentences. In the Take Notes section there are 2 spaces between sentences.


comment:
Front line employees could be confusing to some - what is a "front line employee"? To comment below about account managers or account execs -they are not the only action owners; there are also service managers or DSFEs or leaders or others assigned as action owners. Perhaps we it should say those responsible for following up with customers and others who respond to Cummins NPS surveys.


comment:
The first time I tried to play the transactional detractor call the audio did not load and his image did not become colorized.  I tried to just refresh but it made no difference.  Finally I had to delete all my IE history close IE and then re-launch the training for it to play through.


comment:
I think driving force could be confusing. I don't think that action owners are the driving force - they are a critical part of the process.


comment:
For an RV owner, could we maybe get an older model?  Man or woman, but some diversity would be good here as well.


comment:
I think we need to clearly explain what a "good call" is somewhere in the course. Maybe test the last sentence on this page with a non-English speaker to see if it's clear what a good call is?


comment:
The last image on the bottom right took a while to finish loading.  Does the resolution on this one need to be reduced?


comment:
I suggest to change the text in the first thinking balloon - instead of him thinking I should make that call - maybe he should think - Cummins requires that I follow up with the customer within 48 hours. The message is it's a matter of improving the action owner's individual accountability rather than this is the expectation of the NPS process at Cummins.


comment:
I wonder if we might need to add more timebound expectations into the good plans?  There are some dates but not in every one, and we don't really call out the "M" of SMART very well either (Measurable).  Just a suggestion, curious to see what Holly and Justin think as well.


comment:
Can we add a red border around each of the boxes to help them stand out more please.


comment:
In the resources section:

Can we reword the Cummins Net Promoter System to say "Cummins Net Promoter System community"

On the NPS Process and Descriptions document there is a period on the last description in the table (I think #8) but none of the other ones have one.


comment:
Can we please add a red border around each of the three boxes (at least when the descriptions pop up on the rollover) to help them stand out more.


comment:
When the action owners says they marked the issue closed does that mean in Allegiance? Also the concept that the individual who followed up also implemented the improvement is good, but maybe should say I was part of a team which is more realistic.


comment:
If you pick the right-hand choice, then see the gray box that the issue is about product quality, you only get 2 options: it's already fixed or you send the survey to your supervisor. You get dinged for option 2, however, it is more realistic that the issue isn't fixed. Maybe it should state you escalate the issue to a product quality team. The scenarios have to be somewhat realistic, or the training could use credibility.


comment:
update text regarding the goal of the lesson to something like "Use Contact Builder to organize your data and relate it back to the contact record so it can be used to create customer Journeys in Journey Builder"


comment:
when I answered incorrectly one of the pop ups didn't have continue at the bottom - I tried to replicate this issue but it didn't happen again


comment:
when I got to the end of the questions the image was heavily distorted


comment:
The audio for this slide says something about using this app to configure Contacts -  

what is actually being done in this tab - data designer - is creating a data model i.e. organizing data and linking it to the contact record. 

Also this screen shot needs to be updated


comment:
Some of this text is in serif font: Click each Video to see how an action owner handled the call.


comment:
to dissuade people from trying to map the DE to the contact record as they do when importing, can we link only 1 attribute.


comment:
Correction to previous note. Change the headings to: Things to Do and Things NOT to Do. Make these headings the same on the pop ups.


comment:
Show Empathy pop up: Change the end to "...understand that having a working analyzer is important to them."


comment:
Change the subtitle on this screen to Building Trust


comment:
Patient list pop-up add a comma after or


comment:
Can we have the word Trust glow or flash or something to stand out after they've completed it?


comment:
When I answered this scenario perfectly I got the Try Again message at the bottom and the meter didn't show full at the end.


comment:
Glucose popup, results range messages: in the Glucose Results Ranges popup the word critical was capitalized. Also hyphenate out-of-range


comment:
Lab tech shouldn't smile after answering wrong.


comment:
Lab Tech should look confused here. Also make the lab supv look concerned.


comment:
They may need new facial responses throughout this. They are smiling through most of it.


comment:
When choosing Bad-Good, the meter shouldn't be full. Maybe close to full, but not all the way. I think the satisfaction meter should only be full if they choose Good-Good


comment:
Trying again shouldn't take them back to the part where they select who to talk to. It should take them to beginning of the conversation.


comment:
Can we make the audio file only play the first time you visit this screen?


comment:
We need the view transcript button listed in the resources like it was on the other Customer Connections course.


comment:
I made this note in Leo's beta too but in the GMs from last week there were no instructions to continue in the white boxes. Just the green button. If all the betas have the instructions in all boxes you can leave it but I feel like I have seen more without.


comment:
In both yellow box and transcript, add a comma after collected, and how wireless connections are maintained.


comment:
In the audio and yellow box it says Device Specific Training. Change transcript to match (it says Driver Specific Training now).


comment:
See commment about the Click continue instructions


comment:
The 2nd step of the conversation, the "appretince" animates in from the left again...he shouldn't come in from the left because he's already there...make him fade, or whatever looks best, but remove the "from the left" part of the animation.


comment:
The transition to the learning agent is a bit abrupt...the characters fading out change...you need to either copy the characters from the last step to here and have them animate away, or just delete the characters who are animating away from the last layer where the learning agent is talking.


comment:
Characters are in front of the bottom green roche/cobas bar, move them behind it.


comment:
They are behind the bar on the feedback layers, just in front of it on the base layer.


comment:
The "empty" layer that is hiding things has a transition, which makes the "hiding of other slide layers slower"....click the "empty" layer in the layers section of storyline, click the "Transitions" tab at the top of the storyline UI, and then click "none" for this layer...this will make the layer show immediately, which will make the other layers hide immediately when you mouse over things.


comment:
Ha-Trang...you can make the last state where trust is built show a layer or something where it glows/flashes...let me know if you'd like help on building this, it's a good learning opportunity.


comment:
Hide the learning agent when the activity starts...he's covered up by stuff.


comment:
Like we talked about, nice to have if you can work on the padding of the dragger text boxes.


comment:
Another nice to have for alpha...I say we put the green box on the right, the red box on the left and the word trust in the middle. Because of how Storyline drag and drops work, you can kinda just drop anything in the middle of both boxes and get it right every time...talk to me if you have questions.


comment:
the learning agent kind of pops in here..can you ensure he's at the very beginning of the base timeline.


comment:
Learning agent is on top of cobas green bar...move him up so he isn't on top of it.


comment:
Right now the top answers are the correct ones, did you maybe mix up the text when you pasted it in...in order to get the full meter, you must select the right guy and then click both top answer bubbles...check the text you put in to make sure the right text is in the right places...we can shuffle the bubbles at GM so there's some randomization.


comment:
Learning agent is on top of the green bar, move him up.


comment:
If possible, it'd be better if the bubbles didn't sit on top of the lab tech....looks like it'd be tight though, so I'll let you decide.


comment:
Agree with ryan, update poses to match the their responses...also, if possible check this entire scenario and make the bubbles NOT overlay the characters where you can.


comment:
The bubble points at the woman's forehead...make sure the bubbles are pointing towards mouths.


comment:
I got "Try again" feedback when clicking both top bubbles...both top bubbles are programmed to go to the "Correct" layers...I'm guessing you shifted things around a little bit which is causing the confusion...but, the correct text should always go in the top bubble, and should always link to the correct option, the bottom always the bad option...My guess is changing of text has kind of broken the scoring...let me know if you need to talk through this.


comment:
Make the guy fly in from the right instead of the left...he's a little above the bottom green bar, move him down like 2 px...I'd ignore Ryan's audio replay comment for now...it's unlikely people will see the screen more than once, and if they do, I don't mind the audio.


comment:
This guy shouldn't animate in from the left....either have him animate in from the right or just fade in from no direction.


comment:
Make the talk bubble "NOT" overlay the textboxt on the left with resources....move it to the right some...make it narrower and the button narrower if you need to.


comment:
There is no "Transcript" button in the benchmark customer connections course...I'm guessing it was in one of the other courses. We'd need a word version of the transcript, converted to PDF, and then add the pdf to the course after publish...I can help you with this once you have the document HTP.


comment:
I think I've seen Level one and Level two QC capitalized in previous modules, but I'm not sure, so you might see if you can find it somewhere to check.


comment:
I would make the selected state a little more noticeable. Since this is a pick many it is a little hard to see which ones I've selected.


comment:
There are a few times when the transcript doesn't include the audio. "In this example, we will select..."


comment:
instrument is spelled wrong in "You can have as many comments as you like listed from your instrument...


comment:
On page 2 discussing metal pricing - perhaps stating that there is "very little bottom line impact" is too committal.  I would suggest "so there is the least impact for customers like you".


comment:
I'm not sure the notebook on "Thinking about Impact" clearly discusses this.  It's also a place where we can talk about our "party line" of inquiries when there is a quality issue.


comment:
Not sure the difference between the bottom two.  The "correct" one admits there are changes and that is is a few things - not something I would disclose.


comment:
I'm not sure if this is the best case of phrases for this scenario.  They are similar and the ones I selected are not around price or "emergency situation" however the pop up telling me I was wrong was regarding emergency situations.


comment:
Too hard to tell if you have selected them.  The color doesn't come thru well enough.


comment:
I found the Purchasing section not as clear and my guess is non-purchasing individuals will struggle with this section.  Perhaps either add a front section or refer to the notebook to help guide this section along as it's not everyone's forte and applies mainly to purchasing since it focuses on a supply change.


comment:
The picture on the right with the man in the front and people in the background...what is thought process..little distracting to my eyes.


comment:
Communicate with caution to be replaced by "Communicate with Confidence"


comment:
When we click on the notebook..opens up the notebook...took some thinking on how to go back....needs a better way to close the notebook


comment:
Agree with PRR

The flow needs to be worked on...My eyes jump directly to the "Kunal respond..." instead of reading the scenario


comment:
Agree with PRR The flow needs to be worked on...My eyes jump directly to the "Kunal respond..." instead of reading the scenario


comment:
Lets see if we can add something on Thinking.. to address this


comment:
Doesn't link in to the right location on the notebook.


comment:
Can we add % to THINC meter to show where we start from?


comment:
Scrap rate- it may or maynot be shown..Lets put something non subjective like "volume by customer chart"


comment:
Color pictures to start with would be clearer..but would have to somehow think about how to show its selected then.
Also agree with ART on replacing storage area with something non-subjective like "place where you have the junk dumped or something..willneed a picture to show that"


comment:
Can the Think->Hear-> be made a bit more intuitive by somehow hightlighting the direction as I keep looking for the next button


comment:
couldn't really tell what that book was..and the steel thing on the side...we can identify them by some words on the object


comment:
How to direct the user to the right bubble where the customer is talking visually?


comment:
Can we find a better picture...this picture lost some color as it was enlarged..


comment:
Agree with PRR...opening section...can't differentiate between 1st and second...the feedback is not tying correctly


comment:
Can we instead of saying what the supplier may be thinking say...what the supplier may not be thinking??


comment:
If you do a retake...the old answers stay there...with last selected ticks...is it supposed to?


comment:
on retake I thought I got all right...still the THINC meter shows 90%.


comment:
The detractor call is so specific. In my experience the vast majority of issues are not ones the action owner can easily while on the phone with the customer. In my experience the issues require investigation and also commitment to assign resources to fix them. Maybe the call should be more generic "I am recording the information you are providing and it will be reviewed with a Cummins team committed to improving our customers' experience" for example.


comment:
I think gaming the survey could be hard to translate. Perhaps just shorten to: suggesting that the customer gives a certain score can impact the credibility of your feedback and Cummins.


comment:
See previous comment about "gaming the survey"


comment:
I think we should we be consistent in the recommended comments action owners should use to initiate or preface or during or after the follow up call. In this example we say: Cummins is committed to continuously improving our customers' experience with our products, services and people. In one of the videos, the Cummins employee says our products and services. In the guidelines we say Mention that we take their feedback very seriously
and explain how Cummins uses it to continuously
improve.


comment:
I hope you have some distributor service managers or action alert owners that can provide feedback on the transactional calls.


comment:
We don't want the message to be just keep probing until the customer says something useful. Often they are busy and don't want to answer what they perceive as another survey when they already provided their input.


comment:
I'm not sure we should keep saying sorry prior to any "constructive feedback" for example, Sorry, but there are some things you could improve. Not sure what value that adds.


comment:
Navigating the closed loop text is in serif font on my computer.


comment:
The text "You already have a good rapport with your customers" isn't necessarily true. If an employee is following up with an individual on a transaction they may not know the customer at all. This text is awkward: Cummins customers success our number one priority.


comment:
(comment: to navigate use back and next button at the top right hand corner of the page)
(comment: add help after Click the ?)
Take notes 
(comment: do you need to save these notes or does that happen automatically)


comment:
(Question: will only front line employees take this course? If not re-word required as if I am not front line why am I taking the course?)


comment:
When you know what to expect throughout the NPS process and (comment: not previously linked NPS = Net Promoter System)


comment:
(Comment: Your duties as an action owner && possible reword = Your customer follow up as the action owner help drive &.)


comment:
(Comment: is it possible to change the submit to a process where if the wrong image is placed in the wrong numbered circle location it auto bounces back to the start position so that the person taking the test gets instant feedback)


comment:
The correct order is shown at right. Take a moment to familiarize yourself with the process and better understand where you fit in. 
(Comment:  more positive feedback suggested reword  WELL DONE; you are on the way to being a closed loop hero. Take a moment to familiarise yourself with the process to see where you fit in.)


comment:
Every call is an opportunity to improve in some way. For example, in the scenario below, the customer was already a promoter, but offered a suggestion that improved the service to many other customers.
(Comment: Change to - Every call is an opportunity to improve in some way. For example, roll over the timeline below to explore a scenario where the customer was already a promoter, but took the time to offer a suggestion that improved the service to many customers.


comment:
(Comment: add in what would you do) Click one Option at each level of the decision tree to see the impact on NPS.


comment:
(Question: As the question has been answered incorrectly should the participant not be referred back to the Close the Loop Guidelines rather than just moving on to the end of the series of questions?)


comment:
As you watch each video, try to notice what the action owner does well according to the guidelines, as well as where there may be room to improve
(Comment: does well, as well  consider a re-word of the sentence so that it reads more clearly and we do not use well twice)


comment:
My screen resolution was set to 1280x800, but I could not see the red arrows. I tried to change my resolution to 1024x768, there were black bars on the side of my screen and I still couldnt see the x's. It is not intuitive to the learner in these instructions that to be able to see the four x's, you should change your ZOOM in Internet Explorer. I could see all 4 x's when zoomed out to 93%. (default is 100%) We need to adjust instructions.


comment:
Audio Settings: computer's Speaker Icon (shown left) 
There is no icon shown.


comment:
Suggested revised intro text:
Welcome! 
You have been identified as an Action Owner, responsible for customer follow up in the Cummins Net Promoter System (NPS). As an Action Owner, you play a critical role in ensuring NPS is successful in improving the customer experience and creating more Cummins Promoters. This course is designed to help you understand and strengthen your skills in this role.


comment:
The sentence in the last box reads strange. Suggest: You will follow guidelines and timeframes for follow up calls and documentation.


comment:
The intro on this page seems a bit repetitive now that you have added the learning objectives page. I would like this intro to be re-written to introduce the closed loop hero and the modules that will be covered.


comment:
There are couple of things not quite right about this screen. First, now that you have added a full page on learning objectives, this intro is repetitive - do not need to restate what they will learn. Also, we introduce here the 'Closed Loop Hero', but do not explain who he is here. I suggest we re-word this intro to make the connection between action owner, the closed loop hero, and "Good Call".
Something like ... "Your role as an Action Owner is foundational to the success of the closed-loop NPS process - YOU are the 'Closed Loop Hero'. Follow our hero through each module to learn more about the process and ensure you make a 'Good Call' every time!"

Reference feedback from Alpha Review: We need to call out more clearly in the beginning that an Action Owner and Closed Loop Hero are the same person!   We need this to be more distinct somehow right from the beginning.  We need the connection between the Action Owner and the Closed Loop process really clear!  Otherwise it's too big of a leap and creates some confusion.


comment:
Need to change the 2nd sentence to:
Know your role and take control as the Closed Loop Hero!
.... or something like that.


comment:
When I got everything right the 2nd time, I see no message about how I did but just green checkmarks - need feedback (I like Gina's suggestion - maybe with the additional instruction to click next?). Maybe I did not get the message because I had not hovered over everything? Even after I tried to hover over after getting right, I could not get 'Next' button and had to manually proceed.


comment:
Seems to be a bug on this page. When I had completed hovering over the steps on the timeline, it would not let me hover off.


comment:
We spoke about this page in the Alpha review and how the message about the 3 categories and follow up strategies seemed disconnected from the timeline. I still do not think we have struck the right balance by moving them to the top right and strongly advise we move them to their own page - otherwise this important message gets lost. DD's comment about 'why a promoter' is a perfect example of why this content is soooo important. In lieu of just having a screen with the image by themselves, here is some text that can be used and that reinforces other communications we are working on. 

The goal of the closed-loop NPS process is simple = More Promoters. To create more Promoters, we must demonstrate that we care about our customers' success more than anybody else. We do this by& 
 Satisfying our customers' expectations: Doing what we say we will do 
 Delivering real value: We must put the customers needs first
 Exhibiting the CSE behavior standards: Safe, Caring, Dependable, Responsive

EVERY follow up call is an opportunity to help us achieve this goal. Roll over each NPS category below to see how they support our goal. (show categories - box below appears when scrolling over) 

Remove 1st sentence of current page and reword 2nd to further draw the connection.
For example, in the scenario below, the customer was already a Promoter, but an effective follow up provided an opportunity to make proactive improvements which postitively impacted many other customers.


comment:
In trying to understand Ann's comment, I think the point is that in the 2nd branch of the tree, the re-worded Option 1 is not really a decision. In the Alpha review, the recommended text was "You change your mind and decide to Make the follow up call immediately to let the customer know about the fix."


comment:
I see you have added 'what do you do next', but again there really is no personal decision above so not knowing what is really the 'right' answer since there is no real decision, they may opt for the most realistic.


comment:
I realize this was not a specific edit we discussed in Alpha, however I have to agree with DD that it is very unlikely that a customer would give us a 10 if we simply promise to address their quality issue in a workshop. Plus, I am not really sure you should refer a legitimate quality discovery to a workshop! Shouldnt it go to someone in quality to address immediately? .... Here is a suggestion... The 'right' answer here could be "Escalate the new issue to Quality and ensure it is addressed immediately. Document the call and escalation in Allegiance." And since the customer had a quality issue, I would suggest the new score be 8. .... OR, maybe more realistic, you could just change the wording in the darker gray box to read "You have discovered a legitimate responsiveness issue, but there is no obvious immediate solution as it has been ongoing for some time." The score again should only go up slightly to a 7 (Assuming it is systemic and not easy/fast to fix).


comment:
Addressing comments of others: PR ignore - The score and feedback is included in the intro sentence (comments and loyalty drivers). DD consider - The only valid point here is if the action owner really controls the decision as to whom they should follow up with. If everyone agrees, here is an alternative question that could replace that one: "For a customer who has shared oppotunities for improvement, the best outcome of a follow up call is a ..... Answer: Solution."


comment:
Intro: I would like more incentive to access the PDF resource. Maybe add the 3rd sentence "To help answer these questions, access the "Closing the Loop Guidelines"...


comment:
Detractor question #1: The language 'refer the issue to a NPS workshop' should be removed since all issues are 'referred' and there is no action on the part of the Action Owner to make this happen (Alpha feedback). The answer on the next page about the order form redesign is completely legitimate - why wouldnt we try to have a setting at the account level so the customer doesnt have to look for and check the box on each order? To Jenni's comment I also do not know if pointing out the customer's error is wrong - maybe she had no other way of confirming? Looks like we need to work on this set of questions/answers...


comment:
Passive - answer feedback. Every answer/feedback (last screen) must indicate that providing the scale and coaching the customer to provide particular scores is a big NO NO.


comment:
Passive call, answer 2: The answer/feedback seems disconnected from the options selected (apologetic/empathize). Need to re-word this answer/feedback so that it connects and emphasizes that while empathizing with the customer is very important, the most important improvement was ...


comment:
Passive call, answer 2: Add to the second sentence that "... probing for more information will not make the customer feel pressured and can uncover new improvement opportunities to deliver an outstanding experience that would warrant a promoter rating. The most important improvement this action owner could have made was to not discuss the NPS rating model with the customer. why, etc ...."


comment:
Transcript and audio don't match in the location screen.


comment:
In select your location, location is capitalized in the transcript and not on the yellow box.


comment:
cobas is trademarked here but it hasn't been on first appearance on every page. Maybe it is by section?


comment:
There is text that doesn't look like it belongs below the first line of closed captioning that says [2091] Instruments/Status...


comment:
In first answer choice change which to that


comment:
If you made the selected state brighter on the previous select all question, do the same here.


comment:
The yellow box reads a bit strange. Maybe change to something like: Click the Assign button to select the location this comment should appear. You may be able to wordsmith it better.


comment:
Contraction it's in transcript and audio


comment:
Is the text smaller than normal in the first yellow box?


comment:
text under last image...converting to pdf isn't the only fix. You can convert a Notes pages ppt to pdf too. I think the better fix is to say " Ishould have checked the Notes section of the PowerPoint..."


comment:
placement of cummins person in front of group photo makes cummins person look like is has a wig sitting on his head...just adjust image. there's a similar image later in the course that looks better...is it because the person in front is larger in that one?


comment:
The video ended up being a little long, but I don't think we should edit anything.


comment:
In a number of different places in the course where we have a person on the right with callout text, I think we need to extend the callout text box to the left and lower the red "click here..." button on the screen. Right now, I want to read (and even click on) the red button before reading the callout text on the right...and I'm thinking adjusting the placement will help.


comment:
first bullet: "can not" should be "cannot"


comment:
can we remove "processing paperwork from first sentence?


comment:
The only tricky thing about this question is that some learners may think that "tested product #1293" is inadequate because it doesn't say what kind of testing was done. We might want to change it to say "Finished validation testing on product #1293"


comment:
At the top, we call him Shiro Tanaka. At the bottom, we call him Mr. Morimoto. Let's go with Shiro Tanaka.


comment:
How about "Storage area in the middle of a 5S exercise" (when tools and materials are likely to be spread out all over so things can be organized, cleaned, labelled, etc.)


comment:
To go with KT's suggestion, we would have to rework all the choices.


comment:
agree with KT. And I think we need the blue instructional text to tell people to click the Notify tab.


comment:
Not sure what this sentence is referring to: "You will only be able to access your certificate the first time you click Continue." Is this part of the Lectora template?


comment:
Kunal, we need to update the rules of engagement.


comment:
I don't think it's acceptable according to our brand standards to have a logo on the right side of the shirt (left if you're looking at the shirt wearer)


comment:
Change title of document to THINC Commercially Printable Interactive Document


comment:
The Home icon in the nav bar directs people to this screen, called Landing Screen. Can we chnage the title of the screen? And shouldn't we direct people to the first page of the course?


comment:
A little more context on Kunal's comment...Tracy wants to change "Communicate with caution" to "Communicate with confidence." The point is that people should feel confident to respond the right way if they have followed the steps. She also says communicate with confidence in the video. There are a number of places where this needs to be changed.


comment:
After completing the course, I came to this screen and noticed that the course progress bar was about 1/3 of the way through the course. I was also not able to navigate to any other page using the drop-down menu. Not sure if this is an isolated issue/glitch...I think I used the drop-down earlier and it worked.


comment:
Need to make sure all of the "tabbed" pages show a completion checkmark on the tab after completing/reading the tab page. Currently some show the checkmark and some don't.


comment:
When printing the interactive pdf of the Rules, the pages print in a way where the text and graphics gets chopped at the bottom of each page. is there a way to adjust the spacing of the contact so that the pages will print cleanly on 8.5x11?


comment:
timing of voice of Tracy doesnt match vidoe timing


comment:
it tells you to click the play button, but there is no play button


comment:
suggest stronger words for "document any agreements and disagreements".  there is power in the pen and CTT should take the initiative to take minutes.
"type-casting"  will that translate?  Stereo typing might read across better.


comment:
do you homework, should be do your homework.
Will other cultures understand the expression of your homework.


comment:
Need a space in the title after managing
Suggest using italics rather that all caps for LOT (could be life of tool) and before.  
need to use part number rather than PN


comment:
in the introduction of this section it was optional to review the rules of engagement.  I did, and now that I am trying to answer the question, I must do it again, to get to the question.


comment:
Need to keep Carl's question up on the screen when asking what co-worker to consult


comment:
Do not believe mfg engr is the right answer for our business.  should it be acct mgmt, or finance or aftermarket?


comment:
may need a more obvious of a messy work area.


comment:
forth option... this now should read that how


comment:
Should reference COS practice number "8".
need to tell reader to go to the notify tab


comment:
need to provide the correct answer exactly as presented in the selection view.


comment:
Promoter call, answer 3: reword to read ...
"While sharing with the customer how their feedback is used and acted upon in Cummins is a great way to encourage participation in future surveys, the most important area this Action Owner excelled in was recognition that the customer's initial comment about response time was vague..." Do not say it is incorrect.


comment:
Promoter call, answer 2: 
Did he suggest areas of improvement?? I do not remember that he did, but IF SO, that answer is also not incorrect. We can address similarly to the others by not saying it is incorrect and reinforcing the value of suggesting areas of improvement (based on pre-call research into the customers transcript, history, etc).


comment:
Promoter call, answer 1: Change the last part of the answer/feedback sentence to read:
... that the organization can use to drive continous improvements and innovations.


comment:
Also having technical difficulties with this page. When I select the response, the other becomes gray but the customer does not speak or turn color.


comment:
Detractor BBB: Remove the word 'example' from the blue feedback bubble. The problem is they didnt use probing questions.


comment:
Transactional Detractor (Option 1,2,1) The audio seemed to cut off when the customer was speaking at the end.


comment:
Detractor Transactional (Option 1,2,2) the audio was delayed at the end.


comment:
Transactional Promoter (option 1,2,1): reword 2nd sentence of feedback ...
For a more effective way to start the call, ask the customer to describe how their experience met their expectations.


comment:
Promoter Transactional (option 1,2,2) customer audio delayed


comment:
Promoter Transactional (option 2,1,1): reword feedback to read ...
Not bad, just remember to always ask the customer rather than making assumptions about their feedback, then find ways to improve the experience.


comment:
Promoter Transactional (option 2,2,1): reword feedback, 2nd sentence to read ...
Remember, customer loyalty is not only about meeting the customers' expectations, but continuing to provide solutions that meet their needs.


comment:
Promoter Transactional (option 2,1,2) The comment about relationships is out of place here with a transactional RV customer. Reword 2nd sentence to read ...
Look for ways to create loyalty by listening to the customer and providing solutions that meet their needs.


comment:
Detractor Relationship: Option 1,2
I do not recall this from before, but here Ms Kent refers to a 'he' in the script. Shouldnt this just be 'they' or 'you'?


comment:
Detractor Relationship (option 1,2,1)feedback section - I do not see anything in the script about documentation. Unless I am missing it, suggest to remove the following: 
Also, you remembered that effective documentation is especially important for escalated issues.


comment:
There is quite a bit of work that needs to be done on this Relationship Detractor scenario. The new options that are available at the 3rd level when selecting the option 1 on the first level do not make much sense because only by selection option 2 on the first level do we know the main problem is with engineering. Also, the feedback is very confusing/disconnected in several places - maybe due to all the edits (option 1,1,2; option, 1,2,1; option 2,1,2; option 2,2,2)? It may be easiest if we could have an excel version of this so we can see everything at one time?


comment:
Passive Relationship (option 1,1,1) in feedback remove the words 'the example'.


comment:
Edit to last comment: All of these responses are really close, so it makes it very difficult to provide specific constructive feedback in the blue bubble feedback section. In some cases it is worded better than others, but in both cases the action owner asked plenty of probing questions (more than this could be annoying to the customer). Instead of suggesting more probing questions in the 'bad' scenarios with the more vague probing questions, the feedback should refer to being as specific as possible and asking for other best practice examples. 
Please do not refer to the Closed Loop Guidelines probing question examples in any feedback. 

For example in option 1,1,1, I do not agree that the action owner really did anything wrong here as the only difference is that they did not ask about communication in the 2nd branch. What if there was no lead on communication from the pre-call research and they really had nothing to go on? My suggestion would be to say this is a good scenario with the only possible improvement to be as specific as possible. I would also say that option 1,1,2 is 'Not bad'. They could try to probe more by framing the experience in a different way by asking for examples of other experiences that were excellent that went above and beyond expectations.


comment:
Passive Relationship:
The issue with feedback for option 2,1,1 is different in that they DID ask good questions. What they didnt do was listen, understand, and take action on the customers feedback about marketing and communications.


comment:
Passive Relationship: Feedback on option 2,2,2
The problem is not that they did not ask probing questions up front, but that the wording of branch 2/option 2 was not effective - "But there must be something we could improve--I am sure we are not perfect." insinuates the customer was holding something back and not sharing.


comment:
When the Relationship Promoter scenario tried to load, I just got a gray screen. When I refreshed, it appeared normal.


comment:
Promoter Relationship: Add this sentence to the feedback section ....
Make sure to begin your call emphasizing the importance of their feedback and how it is used to ensure we continue to meet their needs.


comment:
Promoter Relationship Option 1,2,1 
Feedback section - Add this sentence after sentence #2 (remove last sentence). Use this opportunity to learn the particular areas in which Cummins has excelled or to uncover any potential areas of improvement.


comment:
Promoter Relationship Branch 2, option 2. Is there anyone you have not enjoyed working with? Anyone that has made your experience more difficult?
When selecting this option, the feedback does not mention this poor question. It almost sounds like the individual is fishing for feedback - maybe even hoping to hear something that would hurt a fellow employee. Should we add something to the feedback about this??


comment:
Feedback for documenting the details: I cannot review that page because I keep getting an internet error. The page appears with coding and no images/formatting. I tried deleting cache and retrying, but it did not help.


comment:
I could not review the previous page 'documenting the details' as I had repeated internet errors. It appeared with some coding and no formatting or images. I could see some content, and noticed there were some issues with dates. I tried deleting cache and trying again, but it did not work.


comment:
On this screen cobas is trademarked at every appearance, but it is not throughout most of the courses.


comment:
Last answer needs corrected (The tray is ready to be unloaded)  it currently has is ready twice


comment:
Can the menu drop down, be a transparent white or another color that blends better with the theme?


comment:
Can the icons go behind the baby graphic so it disappears in the background and not into the baby?


comment:
The cropping outline around the CP and NCP are prominent and appear fuzzy


comment:
There needs to be a transition between the last benefit focusing on the child and OCS enforces the order and tracks payments. Perhaps... "Also, OCS connects non custodial parents with employment opportunities."


comment:
we need a cp who is a female working as well


comment:
May just be me, but not fond of this layout of the photos


comment:
seems like a lag/delay from saying we'll start Sophia's story to seeing the graphics of CA and Non CA CPs. Maybe about 3 seconds the blue screen is just there.


comment:
I could be confused or missed something, but in the previous version wasn't the check image made out to DSS? Maybe that was changed for some reason, but if not just wanted to point out if its a typo.


comment:
the image of Marco talking about what he can afford when the slide loads its grainy for a couple of seconds.


comment:
Also, when CSE is in the left column, needs to be in red to highlight it from the others.


comment:
Overall edit to this interaction - We cannot use the same woman's photo in each example?!?!! I've asked Christa to pull unique photos for each interaction and she's planning on doing Friday so you have them waiting on you.


comment:
Throughout these email activities, the text doesn't scroll, it's just sitting on top of the image of the email frame.


comment:
Update screen title in the drop down menu


comment:
Environment caption should be: Maintaining a safe, professional environment. (environment bolded)


comment:
Customer service rep caption - fix typo on "customer"


comment:
Bold "understand customers' business needs" "customer-focused people and processes" and "common tools and measures"


comment:
Fix typo in instructional text - change "and" to "an"


comment:
Put a 1/2 a space between each of the bulleted items.


comment:
Remove " at the end of the 2nd paragraph.


comment:
Make 3rd paragraph a call out box on the page


comment:
(The NPS statements included here should match the exercise on the previous page.) Space may be an issue - one example per category would be sufficient.


comment:
Add instructional text to the page under the buttons: 

Click each Button to see an example of how many Cummins employees contribute to a customer's or co-worker's success.


comment:
Review the images on both interactions 1) as always, no suits. 2) you've got the same guys playing different rolls in the two examples. Please get unique photos.


comment:
Image for service tech also needs to be changed.


comment:
I may be crazy, but please double-check the font sizes of the assessment statements to make sure they match.


comment:
Vision and standards slide should come BEFORE quiz yourself slide. Edit sentence 1 on this page: Cummins goal of "Customer Success. Every Time." is driven by the vision and standards for Customer Support Excellence."
In feedback popup, insert directive: "Click the Next Arrow to rate how you support these standards."


comment:
Mexico example is not correct--is currently duplicating the Czech Rep. example. 
In NZ example, in #2., slight edit: "...had filed the final report..."


comment:
The rollovers once the items are placed are not accurate. Please update the instructional text to what I gave you and also add the rollovers with the sources for each item.


comment:
In the USA Co-worker example, the second customer bubble contains the contraction "doesn't." Please edit to "does not."


comment:
For all examples, make the text under the numbers justified under the first line so that the numbers are easier to see.


comment:
Feedback after second email instructs learner that they can select another example from the map. Could we insert an "x" in the top right corner of the popup to make it more obvious how to do so?


comment:
In east asia external example, the customer bubble "Why will it take so long" should end in a question mark.


comment:
Edit first sentence: "Over time, you become comfortable in your own environment. What things do you find distracting in this co-worker's work area?


comment:
Edit directive: "Select the Three Items to be addressed..."


comment:
I feel that the pizza box should be removed.


comment:
Picture overlaps text slightly (the word response).


comment:
Edit last sentence: "Tools...will be covered in future e-learning courses." <delete bullets>


comment:
the blue text directions are at the bottom of the screen in this version, as opposed to being under the text in the English version


comment:
the name "Kyle" is written in English on this page - seems to be in English throughout the course


comment:
looks like there is a sentence missing above the blue text directions ("Let's begin by taking a look at the physical security side of things" in English)


comment:
in the English version, the title of the page ("A Message about Physical Security") is aligned with the rest of the paragraphs (it isn't positioned farther to the left)


comment:
there are no audio controls under the picture - is that intentional?


comment:
For the male stylist, in the feedback it mentions the customer, but that should be guest.  (with no contraction)


comment:
Is there a way to add images of stretches to the feedback?  I like the images showing the incorrect and correct postures, but maybe something could be added to show a few stretches also?


comment:
The TAB order is off. After you enter your name can it go to the WWID box then to the Start button.


comment:
Common: When successfully logged to Cummins Connect, the text banner says "Amit has successfully logged in OneSource"

Common: If possible, include the web address for Cummins Connect, as some employees may have changed their home page to something different from Connect.


comment:
Instead of saying inaccurate and incomplete so many times could we possibly use a list here to show the impact points?


comment:
it's picky, but "close" on the children turning 21 slide in the audio sounds scratchy.


comment:
the slide with Marco's debt gets grainy and out of focus for a bit.


comment:
Marco's graphic is out of focus as the slide goes into a petition for downward modification.


comment:
audio sounds muffled or farther away then the other video sections


comment:
No sure why the envelope and document float up to the right in this section when discussing debt owed to DSS


comment:
the calendars and check marks seem fuzzy on the arrears credit; not sure if it's a contrast issue or resolution.


comment:
for me, the briefcase icon for STEP doesn't seem to go. Maybe an icon running up steps/stairs with holding a briefcase; or an interview icon or hands shaking in a professional way?


comment:
can the phone icon be crisper with white balloon boxes with faux letters in it? With the messages boxes in blue and the phone blue, I'm concerned other learners may question what is briefly? Could just be me.


comment:
Second sentence in FES response should start with The instead of They.


comment:
Screen with text "the cost of raising a child is shared by..." the audio states that child support is beneficial for CP, NCP and the child, but on screen you see the categories CP, NCP, and Both.  Not sure how to fix this.


comment:
This segment is really long and I'm afraid we will lose viewers.  maybe we should split the segment: 1) explain who CPs are and step through CA versus non-CA; and 2) the intake process.


comment:
For Sofia, should we mention why she is going to OCSE to open a case?  Indicating that she is not doing this to harm Marco?


comment:
Since there are only two indicators, let's italicize them so they stand out here -- relationship discord  and  unwanted relationship breakup.


comment:
Let's see if we can consolidate some of the text on the Situational Couple Violence screen.  How about:  Situational Couple Violence is the most common form of IPV. It is not a gender-specific type of violence, nor is it just a milder form of coercive controlling violence. This form is based on relational dynamics fueled by frustration and poor problem-solving and coping skills. The violence is often mutual, with both partners equally violent with each other.


comment:
In the last clue for drag & drop, change "conflict resolution" to "problem-solving skills"


comment:
Let's consolidate:  The impact of exposure to IPV on children's behavior can often be seen in social-emotional difficulties.  For instance, some children exposed to IPV may externalize behaviors by acting out, being aggressive with others or using hostile language.  Other children may internalize their anxiety and become depressed, anxious, or fearful.


comment:
Let's fix cognitive:  Brain development is dependent on life experiences, which makes it vulnerable to any toxic environmental conditions. In the case of IPV, a constant state of fear, uncertainty, and anxiety cause physical changes to the brain that result in a child who is easily distracted, has difficulty concentrating, overgeneralizes fear and has an inability to think because of being in a continual state of hyperarousal -- all of which can be obstacles in a child's learning process.


comment:
On the 4th bullet point, it sounds like you said assess but the word there is access.


comment:
This might read easier as a bulleted list. After "For instance," bullet the items: *Little or no access to money except from partner *No idea how much money partner makes *Limited or unreasonable allowance given by partner *Not allowed to have a bank account *Continual reminders that the partner is the provider


comment:
How come only the top circle and arrow on the right are the darker green?  I thought they would all change as I rolled over them...


comment:
Red flags text - change last sentence to "Examples include increase in physical violence, drinking, and drug use.


comment:
To help with next steps:  change "will help" to "helps"


comment:
Floor plan of house - bottom right just says "oom"


comment:
Let's fix IPV screening to say:  Routine IPV screening can be extremely valuable because it allows...


comment:
Notify/Consult Appropriate Parties of Site Closure call-out box. Change wording to:
When the decision has been made to closeout a site, the study manager notifies/consults all relevant parties. Communication may vary and will have different information based on why a site is closing. 
Examples of parties to notify/consult are Site Manager, Site Monitor, Product Delivery, CLO, Quality.


comment:
The answer is not correct. I think we need to reword this question and try to remove the North America reference.


comment:
The built report graphic does not match the question be asked.


comment:
"Assess Impact"
I would replace the sentence "There can be an impact on investigator relationships if this step isn't followed" by "The study manager consults with the appropriate parties and determines the next steps."


comment:
Not sure how this question and answer relates to the previous answer.


comment:
As Master Customer is not used in the report, the answer isn't a problem with grouping.


comment:
If you do not know all the accounts to add to the report then creating a Master Customer will not solve the issue.


comment:
I like how this turned out. After the "negative impact" scenario plays, could we insert a directive to "Click the Next Arrow to learn how you can best support customer success."


comment:
Singapore rollover also exceeds text box.


comment:
Singapore example: First sentence of customer success, insert a space between "We" and "listened"


comment:
Delete the hard return after "makes" in the second paragraph.


comment:
In the last sentence, bold-ify "Click" (capital C) and "Ideas icon."


comment:
In second paragraph, edit first sentence: "Think about...what makes your work solution..."


comment:
I'm confused by the functionality of this activity. Why does everything move back if i get some wrong? Let's discuss.


comment:
Add directive to final animation screen: "Click the Next Arrow to complete the course."


comment:
Add period to sentence in the middle of the circle graphic.


comment:
put a line under the 4 people holding hands to ground them on the screen.


comment:
Also on circle grpahic, have Christa work on it to make more polished


comment:
Last bullet on right side should read: Review your self-assessment and focus on improving your interactions in areas needing improvement.


comment:
Lets go ahead with the ability for them to check the boxes and then print. I haven't come up with any better ideas.


comment:
Change screen title in the drop-down menu


comment:
When I am in the help screen, the next button does not do anything, so can it be removed?


comment:
I'm not sure they are going to like the super hero here. I would just put NPS with Net Promoter System underneath it.


comment:
In the instructional text, you talk about boxes above, but they are both below.


comment:
Add instructional text to click play to begin the video.


comment:
1:47 - Remove "to" It should just be know how you fit in the closed loop....


comment:
I can make you something for this like what Jenn is talking about


comment:
Common: If possible, zoom in the video to show texts a bit clearer. Another alternative is to record using a lower screen resolution, to letters size bigger.


comment:
Activities and practice was frustrating. Got stuck a few times and had to exit the course. The description at the bottom of the page did not provide enough information to know where to click on the screen. At one point, it directed me to click on the calendar icon - but the icon was so small I could not see it. Additionally, if you select something that is incorrect, the course keeps telling you it's incorrect, but does not offer any hints. We need to remember that participants will be new to the system and far less familiar than we are. Do we need to consider offering hints after so many clicks??


comment:
Struggling with what "element" means and why I would want to search by that functionality?


comment:
Can vendor please have someone who has not been exposed to this project complete the practice demonstrations?  I got stuck several times, and had to close the course - the directions are not very clear.


comment:
Perhaps this module is where we should introduce the "Employee Profile Report" - since it is an xml report that pulls a summary of someone's assignment information - and isn't necessarily a report where someone can complete analysis from.


comment:
Should we call out that the items being picked from in the menu are called functions?


comment:
Is there any other background or general information we can say about OneSource before jumping into the course. What are the learning objectives? Why is this training important? What's in it for the participant? Feels like we are missing an opportunity to properly setup the course before jumping directly into the activities.


comment:
Common: Is there any scenario in which you show and choose from multiple records for the provided search criteria (multiple people whose last name is 'Lopez').


comment:
Do we need to revisit the background of these screens - currently it feels like messy chaos and disorganization.


comment:
CORE: While showing date track, text banner says "...select date from the past", but selected date seems to be in 2016.


comment:
Both: the gray box in the bottom is showing (describing) the actual value entered in the wwid and password field (ex: "amit entered abc123!"...). this is really necessary or is more about page control?


comment:
Ran into same issues about navigation. Also the video tries to close and advance to the next slide before I am finished with the exercise.


comment:
COMMON: It would be good to mention the part of the menu where the menu item is being clicked (like "In View: Lists, click on Assignment Folder").


comment:
both: more highlight on the OneSource password would be great in this demo


comment:
Both: the text says they will review their responsibilities, but the demo doesn't explain what a responsibility is and just jump direct into the clicking responsibility, menu and then you already have the form open.


comment:
COMMON: Captivate has an option to highlight the part of the screen intended to be clicked after few unsuccessful try outs. This could help to guide the user.


comment:
Is there any way to make this conversation happen without clicking on the characters? some automatic sequence?


comment:
both: in the previous screen, the Data Detective said he was ready to close the case; but here it says he refuses to give up. continuance gap?


comment:
Required to enter "ZZ123" instead of "zz123". Instructions show lower case, and once entering text the update on the screen shows lower case


comment:
Instructions for name search needs to be clearer on last name step


comment:
TEMP - in the video, "Amit enters his Network Password in the Password box" rather than "abc123"


comment:
Both: the action description's being in the gray box in the bottom of the screen is not easy to follow with your eyes - or, if you put your attention on the movement of the cursor, you may miss the dialog happen in the gray area below and therefore you can miss what is this click about. I'd like to have the box message to be some bright balloons as near as possible of the action


comment:
The webpage text is painfully small and there appears to be a lot of the internet window that isn't needed. Please zoom.


comment:
Alvaro's name and wwid KJ061 can still be seen on the Change Passwords screen.


comment:
I think the Inaccurate and Incomplete data should be removed or re-worded to not have that language so many times in this screen.


comment:
Agree that adding what a responsibility is would be helpful.


comment:
When the exercise is over, the screen freezes and there were no hint where to go or to do. Overall, the practice was very confusing


comment:
for some reason i got the repetition of the previous demo/practice.
During the practice there is no option to get back to the instructions/course page.
Template: it is very confusing the instruction to click on Start Date Field to prompt for a date track navigation. in the real life, it is not necessary


comment:
TEMP - Employee by element section ends before showing Marta's info in the bottom half of the screen.


comment:
It starts with "View from a previous date...", but we are actually beginning by searching/finding Marta. If we were really doing that, we would have clicked to change the date before searching for her. Reword text to "search for Marta's record" or something similar.


comment:
This section still requires a click in the lower left corner where there is  a date field instead of going directly to the calendar icon. As mentioned before, that is confusing. The user should go directly to the date icon, but in the current practice it shows as incorrect until the date in the lower left is selected.


comment:
Both: small detail, but important... by clicking on "enter' in the practice may lead the trainees to do the same in the real life. This will be a problem for the users, specially in search mode, as the "Enter" can cause annoying results in OneSource forms


comment:
Assignment section says "Click OK to Submit" three times... It is really just "Click OK" twice and "Click OK to Submit" once


comment:
I have mixed emotions about the reference to the lost pet retrieval.  I am an advocate of humor but don't want to diminish the content we are trying to get across.

I also have mixed emotions about using a "detective" as it isn't a role within CMI that we can relate to.


comment:
Not sure I like the detective necessarily.  Not sure if the black trench coat/detective concept is understood globally.


comment:
The background looks very messy...any other background to consider?


comment:
Can we give more context on what the discrepancy is?


comment:
I would suggest bolding...OS data interfaces to many other systems and processes at Cummins, so the effects of incomplete or inaccurate data can have a significant negative impact...this will make it stand out more.


comment:
We may want to consider setting up the course...what are the learning objectives and why are we having our resources complete this course.


comment:
I like clicking on the simulated OS screen...changes it up and establishes the concept this is where we go to research the discrepancy.


comment:
I would like to see us reword this screen...there is a lot of redundant reference to the impact incomplete or inaccurate data can have...


comment:
I like the image of the employee file and the notes within.


comment:
We say Marta "switched".  We may want to use "transitioned" from full-time to part-time.


comment:
2BOTH - Tabbing from First field to next moves the cursor up rather than down.


comment:
2BOTH - We discussed during Script or Alpha review about changing the messy background to a more modern office space.


comment:
2BOTH - Some higher-ups would like to see other, more modern-looking detectives. This does not ensure a change, but they would like to see options.


comment:
2BOTH - Possible learning objectives slide to match CMI convention. We can discuss further during review call.


comment:
2BOTH - Too many uses of "Incomplete or inaccurate" in this slide. Can we reword and add bullet points of impacts instead?


comment:
Not  sure I like Is it qualified...suggest is the investigator and site qualified to be considered for the trial


comment:
The next button is not working for me on this page.


comment:
I am not familiar with the what the abbreviation (CP) stands for. Might I suggest Study Manager, Medical team and functional representatives?


comment:
For a DP, I would have expected that one of the four customers was scripted out so that they could see what the real text would look like and you guys can confirm that the text fits on the screen.


comment:
i got stuck on this screen and couldn't figure out what to click to get out


comment:
In the definition of non-key site personnel, can I suggest that we have it read as follows;"Individuals at the site who perform delegated tasks in the trial, but are not defined as the Main PI Support or another Key Site role on the Plan for Training"


comment:
There's a magnifying glass at the bottom between Selling & Family, is it lost? :)


comment:
In the text that goes along with the audio, it says, "...coach your direct reports for performance, improvement and development." - Is there a comma after "improvement"?


comment:
It looks like two spaces are after the period (after "areas") in the first sentence.


comment:
When you drag the mouse over "Talent Management" and the box with the red outline appears, "management" is spelled "mangement."


comment:
When you drag the mouse over "Health and Safety" and the box appears, there are two spaces after the period between the first and second sentence.


comment:
There is some inconsistency with commas when you have items in a series.  There is a comma before the third item in the series in the first sentence but not before the third item in the series in the second sentence.


comment:
Just a little side note - Every category except "Health and Safety" has a bulleted list.  Is it okay that this one doesn't?


comment:
Side note on third comment: this went along with the "Health and Safety" category.


comment:
Issue with commas in items in a series with "Right Environment," too - no comma before the third item in the list - should one be there?


comment:
Add comma after "For example" in the third paragraph.


comment:
In both Carmen's and Prasheeb's profiles, there are numbers under ten - write those out. Colin's is fine because one number is over ten.


comment:
On #2, word the second sentence this way (to keep subjects and pronouns plural): "Remember to think about what people (or employees, etc.) need when they are new, versus what new hires need later in their careers at Cummins." (I'd add a comma after new as well.)


comment:
The first-person pronoun "our" doesn't seem to fit in the first sentence - not really used elsewhere in the course - maybe change to "the" or "Cummins"


comment:
On the lists (after clicking the notepad and the correct and incorrect answers), the second line of the bulleted items does not line up quite right


comment:
two spaces between "David's" & "proficiency"


comment:
When the incorrect screen pops up, there's another issue with commas in a series - there is a comma before the third item in the series (last sentence in paragraph).


comment:
In second sentence, should this read, "...has made more than a few mistakes."


comment:
In the first item on the bulleted list on the "What should Prasheeb say" page, a compound sentence does not have a comma - add after "coworkers."


comment:
On the page with the heading "You helped Prashbeeb handle that well," the first sentence in the second paragraph has items in a series with a comma before the last item. There are inconsistencies throughout the course.


comment:
On the "Incorrect" page:
-Comma in first sentence of first paragraph before "but" - should that be there?  This is not a compound sentence.
-Items in a series in the second paragraph with comma - maybe decide yay comma or no comma throughout...


comment:
Introductory page with Kavvya:
-Write out number 6 in word form in first sentence.
-Two spaces after the period between the second and third sentence
-Third sentence is compound - comma before the "but"
-1 & 2 are normally written out - or is this a Cummins thing when these numbers appear after "Class"? (ex: They call it a "Compensation Class 1 position" with 1 in number form...)


comment:
On page after clicking post-it note: only one space after colon at top


comment:
On page in which chart appears: "senior level" should have a hyphen


comment:
On page after clicking Jane: second speech bubble has 4 in number form - write out in word form


comment:
On page after clicking Jane: third speech bubble (bottom right) - add comma after "Then"


comment:
On page with second set of speech bubbles: bubble on left - 4th line doesn't line up with the rest


comment:
On page with second set of speech bubbles: bubble on bottom left has two comma errors - first sentence is a run-on because of the comma splice. Add a conjunction after. The second sentence is a compound sentence without a comma.  Add before the conjunction "and" and after "CIT."


comment:
On last "Good job" page: comma needed after "Team" in the first sentence because it's compound. Also, add a comma after "leader" in the second sentence. Add a hyphen between "team" and "building" in the third sentence.


comment:
On page with second set of speech bubbles (for wrong answer): In the speech bubble on the left, add a comma after "help" before "too."


comment:
On the "Meet the Direct Reports" page: add comma after "leader" in the second sentence because it's compound.


comment:
On the "Meet the Direct Reports" page: the third sentence ends with a preposition - is that all right?


comment:
On the "What to Tell Joaquin" page: comma after "succeed" - not sure about this but I saw a comma before "although" on a previous page - seems to be more stylistic


comment:
On the "What to Tell Joaquin" page: hyphen between "year" and "end" in last sentence of first paragraph


comment:
General issue: sometimes "Joaquin" has an accent mark and sometimes not


comment:
On the "That is Correct" page: first sentence has a slash


comment:
On the "Incorrect" page: comma after "review" in the first sentence bc it's compound


comment:
On the "Incorrect" page: "lower-than expected" looks funny - I am pretty sure a hyphen should also be added between "than" and "expected"


comment:
On the "Incorrect" page: third sentence has items in a series w/out a comma before the conjunction and third item - inconsistent throughout course


comment:
On the "Fill the Employment Gap" page: in the third sentence, "Ariba" is written as being a place - is that supposed to be "Aruba"?


comment:
Per our discussion, make footer in UI always the green, don't include secondary color in footer.


comment:
On the "Incorrect" page: last sentence has items in a series with a comma before the last item - inconsistent


comment:
On speech bubbles right after clicking on Ignacio: the first quotation he says ("Carmen, you wanted to see me?") has quotation marks but nowhere else in the dialogue is there quotation marks - the last dialogue didn't have any either


comment:
For titles on buttons tabs, and module titles, only use the main titles, not the subtitles. It's not consistant as it is and it will make the buttons look cleaner.


comment:
In correct feedback, change to "....check for wet cages..."


comment:
2BOTH - Change "switched" to "converted" (two instances on this page and possibly one other on a different slide).


comment:
2BOTH - Discussed previously. Remove "abc123!" unless directing the user to enter it in the demo section. Change to "Amit enters his Network Password in the Password box"


comment:
2BOTH - This is Cummins Connect not OneSource. Last part of video says "Amit has successfully logged into OneSource"


comment:
2BOTH - We understand that this is a major edit, but the text bar at the bottom does not work from a user-learning perspective. It is like turning closed captioning on during a movie - you read or you watch, but not both. We would like the Amit character to guide users through all Captivates, not just the assessment. Please position him in a way that makes sense for the action on the screen. Please also look at adding a pause between when the text appears and when the action starts as it is hard to read and watch at the same time.


comment:
2BOTH - Is it possible to allow a user to pause and rewind a video (not fast forward)? Many users may take notes.


comment:
2BOTH - Previously discussed. Alvaro's WWID and Name can be seen on the Change Passwords screen (in the middle - about 6 of his wwids and his name once).


comment:
2BOTH - Text is painfully small here and in OneSource screens. Zooming in and cutting out less important pieces so that a user can read the text is critical.


comment:
2BOTH - Previously discussed. OneSource fields and Functions should be capitalized. Responsibilities.


comment:
2BOTH - Previously discussed. Who is in OneSource? Amit or the DD? It says, "Once the Data Detective logs into..."


comment:
2BOTH - Need to explain Responsibilities and Functions (and update text in video to say Responsibility and Function when calling them out). Text will be sent tomorrow.


comment:
2BOTH - Darken text in boxes for better contrast.


comment:
2BOTH - Reads "Click the Amit," change to "Click Amit"


comment:
2BOTH - Change "previous time stamp" to "previous point in time"


comment:
2BOTH - Update drop-down next to course progress to more closely reflect CMI convention.


comment:
2TEMP - Employee by Element ends before Marta info is shown.


comment:
2CORE - Video date-track section says previous point, but captivate shows future date. Update text.


comment:
2BOTH - "Amit Scrolls down and Selects People by Assigment from the View, Histories & Lists menu." Edit text in the same way for the Element section


comment:
2BOTH - Switched again. Change to Converted.


comment:
2BOTH - Remove "Let us" and leave as "Try a few..."


comment:
2BOTH - "The others button..." remove "such as ft pt status" and update to "such as FTE, Headcount, Costing and Contacts"


comment:
2BOTH - Remove "Address, Phone, and Emergency Contacts" and replace with "Name, Employee Number (WWID), and Gender"


comment:
2TEMP - Previously discussed. Video requires a click in the lower left corner date field. Remove. Only necessary click to date-track is the calendar icon.


comment:
2BOTH - User required to enter ZZ123, but then text shows zz123. Update for consistency.


comment:
2TEMP - Video begins with "Begin by looking... from a previous date..." but we are actually searching for Marta, opening her record and then date-tracking. Reword to "Search for Marta's record" or something similar.


comment:
2TEMP - People by Assignment section text shows "Click to Submit" three times. Should be "Click OK" twice and "Click to Submit" once.


comment:
2BOTH - "Can you use..." paragraph. Add this sentence at the end: "You may not know this, but Elements are components of pay - from Annual Salary to Variable Compensation to Benefit Deductions"


comment:
2TEMP - In video: PERC US HR Manager - View does not have a hyphen.


comment:
2BOTH - Entering info and then selecting enter to move to the next field will cause issues in OneSource if the user carries this into day-to-day work. Captivate has the ability to use TAB instead of ENTER for this action. Please update.


comment:
2BOTH - Bold: "OneSource data interfaces..." sentence.


comment:
The "Click Next...." sentence placement is a little odd. You expect to read the list and have to go through that before you get to it.


comment:
Is there any way to make the screenshots bigger? Even on zoom the print is small


comment:
Any way to make the screenshot bigger. You can't read any of it.


comment:
Clicking OK doesn't line up with when it is discussed in the audio.


comment:
A lot of the boxes that indicate you should click or scroll seem off center or not completely around buttons.


comment:
On speech bubbles right after clicking on Ignacio: the top right quotation has a few comma issues - put a comma after "Hi" in the first sentence before Ignacio. Also, put a comma after "Lately" in the second sentence.


comment:
There are some issues with the speech bubbles.  Sometimes, the speech bubbles on the right look like they are separate and detached from one another (I think that's how they're supposed to be), and other times, they look really funky.  One time when I clicked, it looked like three speech bubbles were overlapping one another, and another time, it looked like they were not separate from each other.


comment:
Can you please push everything down on this page to get the label and directions on the left like they are on the other pages?


comment:
Add 2nd sentence to instructions (and on all drag-drop activities like this one): Items will not "stick" unless you've placed them correctly.


comment:
Same as previous screen - move directions to the left under header and add 2nd sentence of instruction.


comment:
Change correct feedback: "....changes in cage information on the cage or cage card."


comment:
Change first sentence: Congratulations, you've successfully completed the Whisker Welfare learning checkpoint. 


Change 2nd bullet: Type your name and the date in the spaces provided and print the certificate.

Delete 3rd bullet.


comment:
Change doc title on all certificates to: Certificate of Completion

Change last sentence to: You have successfully completed the Harlan Laboratories Animal Technician Whisker Welfare learning checkpoint.


comment:
Could we include an image of the color code chart that they could open up to use on this question?


comment:
Throughout the topics, can you please mix the different types of questions up? so not all of the select alls or multiple choice are together?


comment:
Directions should be: Match each colony type with the correct definition.


comment:
Please move the correct answer to the top answer choice so that not so many the correct answer is the 3rd one.


comment:
in correct feedback change work sheet to worksheet


comment:
Change the 2nd answer option: Do nothing now and change gloves on your next break.


comment:
Correct feedback - Change to "....so you don't throw dirt onto clean surfaces."


comment:
Change functionality so that the only correct answer is eye glasses.


comment:
Change correct feedback to Good work! No jewelry may be worn in a barrier, including wedding bands.


comment:
Make same changes to this question as in the barrier section.


comment:
Change 2nd half of question "...walk away from it to notify your supervisor."


comment:
On speech bubbles right after clicking Ignacio: the bottom right quotation needs a comma after "coming" in the first sentence. Also, remove the comma before "since" in the second sentence.


comment:
On second set of speech bubbles: comma after "workplan" in Ignacio's speech bubble


comment:
On second set of speech bubbles: top bubble on right-hand side has an error in the first sentence - "...that everyone in Operations feels like they talk to each other" is not correct - "everyone" is singular, and the pronoun "they" is plural - maybe try "...that employees in Operations feel like they talk to each other" or "...all people in Operations feel like they talk to each other"


comment:
On second set of speech bubbles: bottom right bubble has "ok" - on previous set of bubbles, it was written as "okay" which I think is more correct


comment:
On second set of speech bubbles (for wrong answer): bottom right has "ok" as well - should it be "okay"?


comment:
On the "That is not exactly right page": inconsistency in verb tense from sentence to sentence - first sentence uses a past-tense verb, and then the rest of the paragraph is present tense


comment:
On the "That is not exactly right page": issue with writing "ok" again


comment:
On "That is not exactly right" page again: typo in last sentence - should be "thoroughly explore" instead of "thoroughly exploring"


comment:
On "Send an Email" page: should "is learning" in first paragraph just be "learns"


comment:
On "Send an Email" page: graphic issue - it looks like #2 is bold but #1 isn't


comment:
On the "Click the best message for Carmen to send" page: the first paragraph has a comma after Julia and the second has a dash - should these be consistent?


comment:
On "Click the best message..." page: comma after "Then" (second sentence in first message option)


comment:
On "Decide the Steps to Take" page: "to" should be capitalized bc of use in infinitive


comment:
On "Decide the Steps..." page: this sentence unclear ("Carmen is very worried about the safety risks the lack of gloves poses") - maybe try "Carmen is very worried about the safety risks posed by the lack of gloves."


comment:
On the "Select all of the messages page": first option is not a sentence (even though it has a period) - make a sentence to be consistent bc all of the other options to check on the page are sentences


comment:
On the "Select all of the messages page": the third choice needs a comma after "team" bc of a compound sentence


comment:
On the "Incorrect" page: add comma after "paramount" bc of compound sentence


comment:
On "Get Involved" slide: on #2, "Post-It" is capitalized - earlier in the presentation, resume, notepad, image, etc. aren't capitalized - probably this shouldn't be either, then - even if it's capitalized bc you are talking about the brand, the "it" wouldn't be capitalized


comment:
On the "Match the benefits" page: #3 & #5 on the list both have periods


comment:
On "Match the benefits": should there be a comma after "Employee" in "Every Employee Every Community"?


comment:
On "Match the benefits": #6 should have a hyphen between "community" and "involvement"


comment:
On "Match the benefits" page: the last two looked funky - the 5th one I think bc the word "employee" is used instead of the pronoun "his" & the 6th one bc the pronoun "their" is plural and "his" is used throughout the rest of the choices (which is singular)


comment:
On the feedback page: not formatted quite right - before the first word in each bullet point, there's an extra space


comment:
On the feedback page (with the two columns): some of the same issues that were on the "Match the benefits" page appear (period in some of the choices, using "their" in one instead of "his," etc.)


comment:
On the "Meet the Direct Reports" page: only exclamation point in whole course (as far as I remember) - seems out of place


comment:
On the "What Should Colin Do?" page: third row of paragraph not lined up correctly - looks like there were two many spaces after the period


comment:
On the "Match the resource" page: one of the three options says "website" - should be "web site" as two words


comment:
On the "Good job" page: in the last sentence of the first paragraph, there should be an apostrophe after "Cummins" to read "Cummins' commitment"


comment:
On the "Good job" page: first sentence of the  second paragraph has a few errors - the way it is written currently, it doesn't appear to be a list (looks only like two items)- make that more clear and make sure commas are in the list of items - also, in the same sentence, "website" should be two words


comment:
On the "Not exactly" page: in the last sentence of the first paragraph, there should be an apostrophe after "Cummins" to read "Cummins' commitment"


comment:
On the "Not exactly" page: same issues as comment #4


comment:
On "What's the Right Order" page: in first sentence of first paragraph add a hyphen so it reads "low-income women"


comment:
On "What's the Right Order" page: in the second sentence, there should be a comma after "women" before "too"


comment:
On "What's the Right Order" page: this was an issue earlier in the course - what's the correct capitalization of "Post-It"?


comment:
On "Help Colin Respond" page: comma after "vary" in last sentence of first paragraph bc of a compound sentence


comment:
On "Right" page: In third sentence, use of "their" is confusing bc this pronoun has not already been identified in context - maybe change it to something like "...the next 1-1 meeting he has with Colin..."


comment:
On the "Talk to Lucas" page: comma after "Assessment" in first sentence bc it's compound


comment:
On the "Talk to Lucas" page: comma in third sentence in second paragraph after "views" bc it's compound


comment:
On the "Talk to Lucas" page: the last sentence of the second paragraph should maybe be changed to something like: "Colin has talked with Lucas previously about this in his 1-1 meetings, but he needs to address the issue again." - issue with the comma before "but" and the verb usage


comment:
On first set of speech bubbles after clicking Lucas: top right speech bubble needs a comma in the last sentence after "attitude"


comment:
On second set of speech bubbles after clicking correct answer: top right bubble - in the second sentence, the period is outside the end quotes


comment:
On the second set of speech bubbles after clicking correct answer: top right bubble - split infinitive "to all work together" in third sentence


comment:
On "Great job!" page: second sentence has present-tense verb "seems" - all other verbs are past-tense verbs


comment:
On the "Not exactly" page: first sentence needs a comma after "plan" bc it's compound


comment:
On "Build the Agenda" page: no comma after "development" in second sentence


comment:
general issue: sometimes there is an accent mark on Katrin and sometimes not


comment:
On "Build the Agenda" page: commas in a series in last sentence in first paragraph


comment:
On "What items page...": period at the end of each item in the bulleted list but these aren't sentences


comment:
On "You are right page": comma after "offers" in first sentence bc it's compound


comment:
On "You are right" page: in first sentence of second paragraph, there's an extra space after the hypen in "follow-up"


comment:
On "What's the Right Order?" page: capitalization issue with Post-It - I'm honestly not sure what's correct


comment:
On "What's the Right Order?": second sentence is a comma splice - fix by adding a conjunction


comment:
On "Drag the process step" page: just a note - several times items appear in a series with commas before the conjunction and last item on this page - has been an inconsistent issue throughout


comment:
On the "Incorrect" page: in the second sentence, I think the word "in" is missing before "the Process Support Guide..."


comment:
On "Leader Wrap-up" page: delete comma before "although" in the first sentence - this has been an issue earlier in the course


comment:
On "Leader Wrap-up" page: last sentence of the second paragraph is missing a period


comment:
Under "Talent Management," the third to last bullet point ("Recruiting") has an unnecessary apostrophe in "Cummins'"


comment:
Under "Health and Safety," there's only one bullet point in the list


comment:
Under "Right Environment," there is a list of items in the first sentence with no comma before the conjunction - inconsistent throughout course


comment:
First sentence - "to learn" may work better than "learned" bc it goes with "to explore"


comment:
In the first sentence of the second paragraph, take out the "to" after Antonio


comment:
In the first set of speech bubbles: bubble on the left has some pronoun issues - first sentence should use "direct report" instead of "direct reports" - then, that'll work with use of "she" in second sentence


comment:
In the first set of speech bubbles: bubble on the left has split infinitive in second sentence - "to openly talk" should be "to talk openly"


comment:
In the second set of speech bubbles: bubble on left has split infinitive - "to fully understand" should probably be "to understand fully"


comment:
In the third set of speech bubbles: in the bubble on the left, it seems as though "yet constructive" should be set off with something - maybe dashes? I also don't think that an exclamation point is needed in this sentence.


comment:
Seems that maybe an exclamation point should be after "Congratulations" - might go along with the exclamation points after "Good Job!" throughout other parts of the course


comment:
Third paragraph: two spaces between first and second sentence


comment:
Now I see that the green lines just separate the info, but at first it looks like the line is where the info goes, and #5 does not have a line. Could we clear this up with either a line for #5 or boxes or something?


comment:
Should include image of 168-PRD Color Code Chart: top table from p. 2


comment:
Actually, it (feedback) should be "...so you don't knock dirt onto clean surfaces."


comment:
The drop boxes are to forgiving. (I can drop somewhere in the center, and it self-corrects) Can you make the fields smaller?


comment:
I may be crazy: I think the date on the certificate is the wrong font.


comment:
Also, it would be slightly awesome to have a mouse on the certificate.


comment:
Remove the "s" from "animals" in the question


comment:
I think  you should have parts availability and product quality list each separately


comment:
First bullett - the word customer is incorrectly repeated.


comment:
In video in final image, highlight "enable" and "customer's success" in red only.


comment:
I received the adobe request to make changes to my computer on this page.


comment:
Why is the period on this sentence black?  I think it is distracting.


comment:
Can we update the Customer statement to "...and they in turn continue to receive exellent customer service from Cummins employees."


comment:
I am not clear on the Human Resources Associate's role in this.  For example "Records and provides..." records what?


comment:
The images are flipped.  The Customer is the red, hands up image.


comment:
Do we have a Service Technician image we can use?


comment:
We need to provide you with an updated list that is a little more meaningful across Cummins.


comment:
The animation did not end like we discussed with a bigger "bang"? We still need to tie it up better.


comment:
Need to update:
"as we evolve CSE we now have a common vision and set of standard behaviors"


comment:
I am rethinking using the 2015 date and maybe should generically say it as over next several years given the recent announcements and town hall session.  Pat Ward mentioned this in that town hall.  I suspect the 2015 date may change and we don't want the training to become dated.


comment:
move red box down a bit.  It's off center in that paragraph section and feels out of place.


comment:
The red person icon should be customer and the gray one is co-worker.


comment:
Need to find replacement image for Service Technician.  A technician is not going to be wearing this atire.


comment:
Need to be consistent on using the % sign for all numbers


comment:
Need more white space between second and third statement.


comment:
for the re-write on Accounting, I think we remove the statement "Those guys in accounting never get it right".


comment:
Get rid of the extra line on the bad example.


comment:
I'm still not satisfied with the quality of the images....


comment:
I really like the images you used here.  THANK YOU :-)


comment:
I don't  believe the log on the printable page is brand compliant (white lettering on red)?


comment:
I am getting the Adobe Flash error pop up on this slide.


comment:
Pleaes add comma after "on time" in third statement.


comment:
Capitalize D in BU:  distribution
Do we have a more neutral or disgruntled looking customer picture to use?


comment:
Can we emphasize What and How in a different way than all caps since we just showed an example indicating all caps can imply yelling?


comment:
Can we give an option on this page for them to go back and pick another non verbal scenario or they can select the Next button and proceed as it works now?


comment:
If they get one or more wrong, can we just move back the words they get wrong versus reset the whole exercise upon selecting Submit? I anticipate that could get frusterating and hard for them to see what is wrong.


comment:
Can we slow down the automation a little bit?
Replace the word "vision" for the Customer Success.  Every Time. opening line since the CSE vision is shared on the next image of circles.  
For the circles for "this is how we do it" lets update to something like this is how each of you can do it or something more targeted to an individual level of execution.
Also remove the "according to Tom Linebarger" part of the sentence for what is it.
We must replace the first image of the person in a purpole outfit - it is not brand compliant with the Cummins logo on the uniform.


comment:
The certificate view was showing the WWID # along with the name.  It should just be the name entered.


comment:
Please slow down the scrolling of the quotes. They are going to foo fast for me to read


comment:
Intended Use Components img - guessing I saved this as a transparent png... don't like the look of it with the gray bkgd it is on showing through on rows, so we'll need to put white bkgd on at least the table, if not the whole square area.


comment:
In the header for the statement groups, "whether" is misspelled.


comment:
Last two paragraphs should not be indented to where the bullets are, but back out at the same x as "There are a variety of resources..."


comment:
My vision with the box on the word doc was that the "for example" and the policy paragraph under it were in a call out box. Can you please do that?


comment:
Please add bullet points to the items in the last set of bulleted list.


comment:
First set of bullets, second line should be indented to same x as first line of bullet


comment:
Pre-IDE process image - same thing as other table img like this - need to save img as not transparent, or change bkgd color here to white


comment:
There seems to be someting wrong with this page. The TOC button isn't there, there's some issues with the formatting of the text. Sunch as the provide feedback button over the title. Bulleted lists are too far out to the left.


comment:
Can the answer at the bottom of the table be behind a button? So they have to click it to see?


comment:
I clicked the Evolving US Regulatory article, and when I came back to this pg, it still says incomplete


comment:
Please put the 2nd paragraph in a callout box.


comment:
The title of this section is "Submission Components"


comment:
3rd bullet - Please make the "description of EP7 text" red. I'm trying to call it out to the reviewers that they need to provide it.


comment:
I understand we can not do the "dynamic" bar graph thing here, but can we still give the learner the quotes, allow them to check agree/disagree/uncertain, then present them with the feedback? Without this, this article is extremely short.


comment:
Please put everything except for the 1st paragraph under instrument family in a call out box. (see script)


comment:
Disregard.. I realized it is the next "article" in the section


comment:
Last article (with the dart) should be titled Advice from the FDA


comment:
I didn't see the intro text (2 paragraphs) before the quotes where I agree/disagree


comment:
Same thing happened where article was not market complete with: FDA Enforcement Actions, FDA Perceptions of Roche, The FDA's Rationale Behind Their Decisions


comment:
The name of this section is The FDA Review


comment:
I'll provide. There's enough room you might not have to pop it out, it could just sit on the screen.


comment:
This image (large version) is in the zip file I gave to you of images. It is 6.4_RPDissues.png


comment:
Please make the "insert explanation here" stmts in red so the reviewers see it.


comment:
In the last row, the bottom of the buttons isn't showing up on the screen so i can't see the green checks.


comment:
These images are also in your zip file of images: 5.3_TablePopup and 5.3_TableThumbnail


comment:
All articles are marked as complete in the Process Overview section for me, but the Process Overview section is not checked as complete here.


comment:
this is kind-of weird, but...when i clicked on this page for the first time, the title at the top ("Cummins Security Awareness" and the "Chapter 2: Physical Security" subtitle) were both in English - I clicked back to make sure I hadn't missed something on a previous slide. Then, when I returned to this one, it was in Chinese, not English.


comment:
On the prove part, instead of saying Click Next- it says "Contiune"


comment:
When coloring the row yellow, it got stuck on Step 1 of 5 in the prove it.


comment:
When we remove 2 buttons, the highlights aren't immediately apparent- they could be thicker lines.


comment:
The overview is not consistent with the one for 6305-00-0116.


comment:
There is a lot of background noise on the narration.


comment:
Need to define the age of the pup. Pups close to weaning can also be picked up by the base of the tail.
Add to the correct answer comment that the pup can also be scooped up in the hand.


comment:
2nd sentence: does should be do. also i think good returned should be goods (plural) returned.


comment:
Good science bullet point: Doesn't make sense--testing of additional testing of additional interference testing? I'm not sure what it should be.


comment:
1st paragraph under LDTs, last sentence: reviewd should be reviewed.


comment:
1st sentence: "how a product is described or use"---use should be used.


comment:
1st paragraph underneath 4-column image. 2nd sentence: "We can product..." product should be produce.


comment:
Could we change "head tilt" to "kinked tail". This would be another "wrong" answer. That way not all "select all that apply" questions have the same number of correct answers.
(The feedback would have to be adjusted accordingly)


comment:
Could we replace the wrong answer by a correct answer ("handled in a humane manner") to vary the number of correct answers?


comment:
The feedback does not quite relate to the answers off the question. Change "Erratic ...behavior" maybe to "Loud, sudden or annoying noises"


comment:
Technicians will always pass this test, since they can try as often as needed to get to the right answer. How much value does this certificate have, if a Technician does not need to know a thing to receive it.


comment:
Can a standard format for the date be implemented?
(e.g. MM/DD/YYYY)


comment:
Set the setting default of the certificate at "landscape" and center on the page.


comment:
Change the feedback info to: "Always be sure to include this information and use the correct format on inventory cages"


comment:
Cages in the picture are not labeled correctly. The "DOB strain sex" is at the bottom of the cage and should be in the middle, whereas the L/M/S should be at the bottom.


comment:
What is the reason for using balck font for the "anonymouse" label and a white font for all the others?


comment:
Fuzzy fur is not visible in the picture. Only indicators to help determine age on this picture are: "slightly developed skin pigment; opened ear flaps and closed eyes. Due to the angle of the pic cannot check the milk spot.
Need to change picture or the comment.


comment:
Swap the order of the items, so "Mutant" is not already lined up with the correct answer. (swap place on questionnaire with "hybrid" or something)


comment:
Remove the bottom 2 rows of the color code chart, since information of the term to use for the strain is not provided.


comment:
Answers "NO" and "Maybe" are both correct.
Change date to December 27th than answer "Yes" is correct. Or change to December 14th than answer "No" is the only correct answer. Adjust feedback accordingly and make sure it reflects that animals who have not produced since the date on the chart are non productive. If the produced AFTER the date they are productive. In the current feedback this is mixed up and incorrect.


comment:
Change "cage card dots" to "litter dots"


comment:
In the feedback add that early weanlings are weanlings ready to be weaned and weaned before the scheduled weaning day.


comment:
Cage in the picture is not correctly labeled!


comment:
Question about putting the steps of the weaning process in order is not included.


comment:
Rephrase question to "You are boxing an order ..." so that it is clear we are talking about boxing and not filling an order.
Would like to add the answer: "Make sure all the animals are same size animals compatible with the requested age of the animals."
Either have 4 good answers or have 5 options with 4 good ones.


comment:
Third bullet: we do not have nurses at Harlan.


comment:
Second bullet: replace the word "nurse" by "trainer".


comment:
Cages in the background of the picture are not labeled properly.


comment:
In the feedback remove the word "immediately" and start the sentence with "Always".


comment:
Can we shuffle the items a bit more. Now they are all neatly ordered in clean-dirty-clean-dirty-etc.


comment:
Add to end of the feedback: ",including smell."


comment:
The USER ACCESS CONTROL pop-up popped up on this screen as soon as I clicked NEXT.

In the last section for "Enabling Customer Sucess. Every Time.  In your job.", I think it would be great to kick in some music again at that point and slow down the animation where all the text and pictures are coming together.  This would be a good way to signify the completion phase of the program and pull in the student more.


comment:
Not sure we should say anything about the price - we dont have data to back it up!- They are advocates for Cummins and may be willing to pay price premiums in order to do business with Cummins whenever possible


comment:
What about other areas like - Responsiveness, marketing material, customer assistance, tech assistance etc


comment:
the text on the picture badges on this slide is in English


comment:
I am not sure if you intended this, but it seems like there are at least 2 different people narrating this. There is a big difference in the sound quality and there is also a lot of hissing in the audio.


comment:
The audio has a lot of noise in it. Is there a reason this course is not CC enabled like one of the others?


comment:
Not sure if you intended to have 2 different people narrate but it switches from a woman to a man and back to a woman. There is hissing/noise in the audio background.


comment:
Does the job number need to be updated on this page?


comment:
View of this is not reflective of S/DL data.  Numbers are ALL too high. Easier to change the numbers of the screen shots all together?


comment:
Change module heading to "Total Feedback Responses".  Audio is correct.


comment:
Total responses column data is high. Typical values are 10-50 responses per salon.


comment:
Audio sounds WAY different than previous topics.  Can you adjust?


comment:
Same comment as previous.  Edit closing message to let the user know there are more modules to complete.


comment:
Include the MSL email address in the on-screen text


comment:
Text bubble is cut off on the far right. Please adjust.


comment:
Read the "question"/guest response in this section


comment:
Clarity is needed on the problem to solve.
When hovering over the characters the shades moving from black and white are distracting


comment:
The role of Amit should be consistent with other modules


comment:
I  would remove the phone numbers on both the characters as it is a Columbus prefix and others will not see themselves and it is not needed for the training


comment:
Would remove the comment pet retrieval as it is not needed to get across the points of the learning


comment:
In the previous screen the profile of the detective is OneSource specialists...yet on this screen he is asking what is OneSource.  That is inconsistent.


comment:
Would not use the term livelihood as it is not globally understood


comment:
Recommend changes to the example removing "Cummins running smoothly" as an example


comment:
Audio is different here than in rest of segment. Can you fix?


comment:
What about using this slide as a recap versus an intro to the process?


comment:
Change email contact to wait 2 days versus 3 in on-screen text and in audio.


comment:
Can we add clarify audio and on-screen text for both phone and email to give the give 24 hours to respond to the second attempt before closing the alert?


comment:
Again, audio is scratchy and different than rest of module.


comment:
Same comment as previous "wrap up" slides.  Remind user of other modules to complete.


comment:
The splits on some of these seem to be less frequent than previous modules.  If the focus/topic shifts, please make sure there is an extra slide break (even if it's holding on the same slide), so the rewind button keeps the chunks small & relevant.


comment:
Please clarify the first line about how the result and released times are *roughly the same* as when MW sent the results to the LIS.  The current line sounds definitive, not like it's setting up the following explanation.


comment:
"Did you know that ..." is a question, and needs to end with a question mark.


comment:
The SEL having three pre-defined views seems out-of-place here.  It would make more sense in the first demo, where we're telling people to click the third of the buttons for those different views.


comment:
We don't ask for help here, so don't say to be prepared for it.


comment:
This should say we'll ask for help, since we do.  Either here or in the subsequent demo, that needs to be made very clear.  I thought the demo broke  when it first stopped, expecting me to do something.


comment:
We say we aren't meeting our goals but don't state what the goals are.  It can't be 90 for a difficult 510(k) or 180 for a PMA.  That's how long the FDA has...that would mean we'd never get a deficiency letter, and that rarely happens.


comment:
When I click on submit (after checking the boxes), I get a dislog box that seems like it doesn't belong here.


comment:
The complete check mark does not appear once this article has been read.


comment:
Instead of saying "These differ from guidance documents in that guidance documents only come out once per year." I'd say they are released on an infrequent basis.  The decisions summaries are FDA's current thinking on what's needed to get an assay cleared or approved.


comment:
The section starting with "Federal law prohibits the introduction or delivery for introduction into interstate commerce of any&device&that is adulterated or misbranded. doesn't seem to belong to the topic "negotiating."


comment:
Instead of "A high variance with the predicate device will be rejected." use "more problematic and difficult to clear."  We have such cases and FDA did not outright reject them


comment:
please change "lot variability" to "lot-to-lot variablity."


comment:
Instead of "1 to 2 months after design inputs" change to Design Input (DI) Milestone.


comment:
Description of EP7 here
 
The title is "Interference Testing in Clinical Chemistry"


comment:
Please delete:  Some SOPs still need to be updated. For EP17-A, we've included the establishment of LoB and LoD, but verification of previously established LoB and LoD is not yet included in the SoP.


comment:
Also delete: We're seeing trends towards using EP-9 type method comparison experiments to characterize additional anticoagulant types.


comment:
Change æConsider increasing documentation requirements for minor to moderate major Level of Concern.

Should read minor to moderate to major...


comment:
We have updated information for 2012.  We should replace this.


comment:
Change to "510(k) submissions will receive clearance or a not substantially equivalent (NSE) letter"


comment:
Change to "more cumbersome than a patient vs. technician study."


comment:
Delete "Patient vs. tech is only available for blood glucose meters." - things at FDA are still changing :-)


comment:
We actually just got the CLIA waiver in September.  Maybe we should delete this secion on Coag XS Plus.


comment:
is it possible to set up seperate Learning Chekpoints for barrier and Isolator employee? when they log in or whatever they would select either barrier or isolator and be redirected?
this page would be one of those, we would not train cross fostered production to isolator tech as it does not apply. the answer for barriers is D and for isoaltors is B!!


comment:
page 3 this is another question that only applies to barriers as isolators dont use colored markers only black to write on the cages, if we cant make the checkpoints specific to barriers/isolators then we need to change this question.
keep just the first line of the chart ask what color litter dot do you use for new litters....answer green


comment:
Change correct answer to read "during weekly cage production activities"  not all ces are cleaned weekly, some inbred colonies use a type of bedding that only has to be changed every other week.i think we changed tis in he flipbook also


comment:
barrier staff would not know that 2 consecutive all haired litters is considered NP
another case of specific questions


comment:
remove the last bullet point and have only three choices


comment:
Change question to read:"when boxing an order for 16 3 wk old animals, how can you meet or exceed the customers expectations?
Add a 5th choice as a correct answer as Nathalie states below and add the word meets to the feedback for the correct answer.


comment:
#2 add "entire" before body
#3 eliminate
#4 change to read "scrub fingernails and hands"


comment:
change picture cages in background are not correct


comment:
can we redo the whole slide to be a drop and drag to put the PPE for the isolators in the correct order?


comment:
change to read" when moving from one clean isolator to another clean isolator....
or when moving between clean isolators...


comment:
insert between 4 and 5  "give isoltor profile sheet to appropriate staf for immediate repair"
renumber 4 as 5


comment:
In the incorrect feedbback, change second sentence to: "Make sure Cummins manages the testing proces..."


comment:
"Hear" bullet should be "Hear the customer/supplier point of view."


comment:
Per the edit on line 44 of the speradsheet, remove the words "processing paperwork" from the first sentence of this screen as well.


comment:
The first time you click on the rules, it should take you to the third Interact Professionally screen in the pop-up (so they see the bullet about being aware of your surroundings).


comment:
In the correct feedback popup, first sentence ("That is correct!") "correct" should not be capitalized.


comment:
We probably need to check this. The word "correct" doesn't need to be capitalized in "That is correct!"


comment:
Second paragraph, second line: "is" should be "has"


comment:
Blue directions on the computer screen should read: "Click the Notify Tab to communicate with others about this situation."


comment:
uncapitalize "correct" in correct feedback popup


comment:
remove the quotation marks from the text within the talk bubbles


comment:
Change first paragraph to read: "During the tour you went by a poster about our scrap rate for components. At the end of the tour Mr. Tanaka commented on it..."


comment:
In the feedback popup, the words "Click the Interact tab above to continue the scenario" occur twice. (Check both correct & incorrect feedback)


comment:
I think we need to capitalize all the role words here (Engineering, Purchasing, Sales, Quality)


comment:
Change second bullet to "Hear the customer/supplier point of view."


comment:
The order the standards come in at the end should be Safe, Caring, Dependable and Responsive.  Currently Dependable comes in second.


comment:
Add quotations around 'engine down' in employee comments:  If you elect to order it engine down through your service dealer,...


comment:
Last row, answer 12, needs quotation added to source - "Understanding.."


comment:
Clicking faces after done matching is not intuitive.  Can we further highlight that option or what if we automatically displayed the comment once they correctly match each individual standard?


comment:
maybe change the flags or map in someway, so the functions are more relevant. - FG1


comment:
Instead of "Rewrite" maybe reword to "Let's look at an example of a Rewrite" so it doesn't mislead learner to think that THEY have to rewrite it.  FG1


comment:
if you have them wrong it said correct- FG1


comment:
Instead of resetting ALL incorrect answers, just float the ones that are incorrect back over.  Save some time.  FG1


comment:
Like the exercise.  Simple, Visual....etc.


comment:
Feel most people will know this intended for a wide audience and majority will get this and not be offended by simplicity.  However some will still feel that this is obvious and may become bored. FG1


comment:
Insrt either a warehouse or shop employee visual instead of all three professional.


comment:
Even though folks dress differently, you can still get the jist of it. FG1


comment:
Image is good, most employees should be able to get regardless of location. FG1


comment:
General feedback is that most employees should be able to relate regardless of environment. FG1


comment:
Would be help to add an image or picture of either customer in the scenario or employee to help add spice. FG1


comment:
Add in a free text field to allow users to add in their own individual thoughts or actions. FG1


comment:
Doesn't appear to be a big difference between long term and short term.


comment:
Maybe just have "Action Items" and categorize into Drivers or Menu Sections. FG1


comment:
Wrap up feels good especially tying it back in with Tom's message. FG1


comment:
Should state somewhere in introduction that if they leave this training it will pick back up later.  FG1


comment:
"It was seen at the instrument before the order was placed on it" is ambiguous wording.  "...seen at the instrument before the Order was sent from the LIS to Middleware" better explains/reinforces what's happening.


comment:
Should this be "which" rules fired, rather than "what"?


comment:
We need indicators noting which key to hit after typing things.  I noted it with the first Specimen ID entry in this demo, but the concept applies throughout all demos.


comment:
"Next, we will use..." not "...we use...".


comment:
"Enter the sample ID" VO text should be "enter the Specimen ID."


comment:
"...an RTF file." not "...a RTF format."  (Correcting both a/an as well as RTF format being redundant)


comment:
I don't think "curriculum" is the word we want to use in this paragraph. Are we really talking about "online courses" or "different tools"?


comment:
Add comma after "course" in sentence above the spots for the names


comment:
In the last sentence in the box you have to click to hear music playing, change "last" to "lasts." In this same sentence, add a comma after "seconds."


comment:
In the take notes paragraph, only put one space between periods.


comment:
In the take notes paragraph, take the comma out after "process" before "but" in the third sentence.


comment:
in the caption under the third picture, change "Notes" to "notes"


comment:
In the "Do" table, the bulleted list extends beyond the bottom of the red box.


comment:
On the first page of communicate with confidence, delete "cont'd" next to the title.


comment:
Here's another instance where we need to change bullet #2 to "Hear the customer/supplier point of view."


comment:
In first answer choice, delete the comma after "business" in the first sentence.


comment:
In third answer choice, delete the comma after "issue"


comment:
In third answer choice, change "have" to "has" in the second sentence


comment:
Crud - I gave you a bad edit here (shouldn't use the word "communicate" since we're not going to that tab yet).

Let's have the directions say "Click the Notify Tab to discuss this situation with others."


comment:
In the "Sorry, that is not correct" box, change "set" to "sets" in the thrid sentence before "proper expectations"


comment:
I clicked all the stuff on this screen but didn't get a green check up by Think.


comment:
In the "That is correct" box, delete comma after "customer" in second sentence


comment:
In the "That is correct" box, change part of the third sentence to, "...testing; otherwise, the customer may expect Cummins..."


comment:
Just noticed this. I think in all other instances in this module where we're saying "Hear Tab", "Interact Tab", etc. we're capitalizing and bolding the word "Tab", but with the directions for "Notify Tab" the word "Tab" is not capitalized. Let's make sure all instructions are consistent.


comment:
In paragraph on intro. page, add a comma after "customer" before "and" in the first sentence


comment:
Once you roll over the two people to see their quotes, "Click the Communicate Tab above to complete the scenario." should appear somewhere on screen. (I'm okay with having the directions in the pop-up box change if that's the only place onscreen it fits)


comment:
In the "That is correct" box (second paragraph), change the first part of the first sentence to "If customers know..."


comment:
In the "That is correct" box (second paragraph), add a comma after "Then" in the last sentence


comment:
In the "Sorry, that is not correct" box (second paragraph), change the first part of the sentence to "If customers know..."


comment:
In the "Sorry, that is not correct" box (second paragraph), add a comma after "Then" in the last sentence


comment:
In the first answer choice, delete the comma after "information" in the second sentence


comment:
In the first bullet point, add a comma after "module" in the first sentence


comment:
In the first paragraph (first sentence), change last part of sentence to "them and, therefore, our long-term..."


comment:
In the last bullet point, change the beginning of the second sentence to "If suppliers are using..."


comment:
In second bullet point under first section, add a comma after "view"


comment:
In heading of second section, add a comma after "competitors"


comment:
In the text above the table, change "Do's" to "Dos"


comment:
In the first bullet under "Do," take out the comma after "feelings"


comment:
In the second bullet point under "Don't," change "to only share" to "to share only"


comment:
In second bullet point, change "to either take" to "either to take"


comment:
In sub-bullet for second bullet, change "ok" in first sentence to "okay"


comment:
In sub-bullet for second bullet, there is an extra space between the words "and" and "not" in the first sentence


comment:
In the first bullet (second sentence), add a comma after "smells"


comment:
In the bullet point, add a comma after "like" in the last sentence


comment:
in #1, change "that" to "who" after "people"


comment:
in #2 & #9, delete the hyphens in "e-mail" so it's just "email"


comment:
in fourth bullet (second sentence), delete the comma after "information" & delete the hyphen in "e-mail"


comment:
in fourth bullet (third sentence), change "them" to "the person"


comment:
in Vanda's email response, should the second sentence read "...and have our account manager follow up..."????


comment:
In the "That is correct" box (fourth sentence), it should read, "...a long-term campaign..." - add hypen


comment:
In the "That is correct" box (second paragraph - last sentence), delete the comma after "politely"


comment:
In the "Sorry, that is not correct" box (first paragraph - second sentence), it should read, "...a long-term campaign..." - add hyphen


comment:
In the "Sorry, that is not correct" box (second paragraph - last sentence), delete the comma after "politely"


comment:
in the intro. paragraph, change the the second sentence to read, "During that meeting, an issue was identified in which the customer needs to take action."


comment:
in the second paragraph (second sentence - what's underlined), add a comma after "mistake"


comment:
in the second paragraph (last sentence), change "to successfully complete" to "to complete successfully"


comment:
disregard previous comment - "to successfully complete" should be "to complete this course successfully"


comment:
In paragraph under "Think," change "e-mail" to "email" in second sentence


comment:
Need to fix the last sentence.  How about "Separated parents should be reminded of this list of do's and don'ts.


comment:
at1.22. Change wording and narration to "monitoring and enforcing orders"


comment:
at 2:23.  Put "OCS help connect Non-Custodial parents with employment opportunities" in the Non-Custodial parent section, not the "Both" section.


comment:
Can we change the Nita/Ravi story? The NCP unemployment story is used in the Sofia/Marco scenario.


comment:
Change to "Eva receives cash assistance for herself and her children"


comment:
The check needs to be made out to DSS here as we're talking Cash Assistance clients.


comment:
Change wording to: "However, since she wants to make sure her son, David, gets all the support he needs from both his parents, Sofia started the process to file for child support on her own.


comment:
Change wording: "The OCS application process is similar for all custodial parents, whether or not they receive cash assistance."


comment:
Reword: "The caseworker starts by asking Sofia a number of questions, and helps her open a child support case."


comment:
Reword:  "Using THE information Sofia has provided.."


comment:
Reword: If the court has all the required information and documents...


comment:
NEW: I completed the Add a Competency task first and it did not show as complete when I went back to this screen.


comment:
Reword: These documents help to locate the noncustodial parent, move the case to court, and establish the child support order.


comment:
4:56:   should be mother's maiden name and PLACE of birth


comment:
Create alternate scenario for Ravi since David is also going to lose his job.


comment:
Candice appears too cheerful but I am not sure how we could demonstrate the seriousness of the topic without these exaggerated facial expressions.


comment:
Again I am finding Candice facial expressions don't match the seriousness of the topic.


comment:
I wonder is a verbal recognition to the trainee would be helpful


comment:
I wonder if a visual of a system would be helpful the static background is difficult for me to engage with.


comment:
I like the changes in the family's facial expression as the challenges are mentioned.


comment:
assign locations practice - the screen where I change the configuration ID, the name I'm changing it to changes randomly in the directions when I click the field.


comment:
when it tells me to double click the HGH location - the directions fade off before I can finish reading them. (also, I think we need to add waht column they should look at to the instructions. Not positive as they kept disappearing)


comment:
Server administration is still showing up and shouldn't be on the list!!!


comment:
Matt is updating to address the final red highlights at the end of the captivate demo


comment:
matt - when you have them check the 6/7/8 boxes, can you add an explanation of what those are? I think they must be the times, right?


comment:
in the feedback box, the directions say to roll over the your manager and manufacturing engineer, but nobody has the title of manufacturing engineer in the pictures. Should it say, "Roll over the your manager and Product Line Manager for Product B to see..."?


comment:
in the Your Manager caption, add a comma after "negotiator" in the second sentence


comment:
in the Product Line Manager caption, add a comma after products in the first sentence


comment:
in the feedback box, the second sentence of first paragraph also says, "The manufacturing engineer on the Product B team can help..." - should this read, "The product line manager on the Product B team can help..."


comment:
in the directions, change "...Carl's e-mail" to "Carl's email" - ho hyphen


comment:
in email choices, top left (fourth sentence), add a comma after "you"


comment:
In the "That is correct" feedback box, change "of" in the second sentence to "in" to read "...areas in the plant..."


comment:
In the "Sorry, that is not correct" box, change "of" in the second sentence to "in" to read "...ares in the plant..."


comment:
add a comma after "Sorry" in the feedback box to read, "Sorry, that is not correct."


comment:
in the "That is correct!" feedback box (first paragraph), change the last sentence to read, "While customers may not consciously..."


comment:
the previous comment also applies to the "That is not correct." feedback box


comment:
I circled the trash can (as well as the three other correct items), and I got the "That is correct!" feedback box, even though the trash can has an x through it


comment:
in first sentence, add a comma after "customer"


comment:
add a comma after "tour" in the first sentence; add a comma after "tour" in the second sentence


comment:
in feedback box, add a comma after "case" in the third sentence of the first paragraph


comment:
in feedback box, change the last sentence of the first paragraph to read, "...or ask the customers to ignore..."


comment:
in the fourth circle's caption, delete the comma after "situation" in the first sentence


comment:
under "hear" section (4th check), add a comma after "future" in second sentence


comment:
in the third sentence, change "to better respond to our customers' needs" to "to respond to our customers' needs even better"


comment:
in the "That is correct" feedback box, I am pretty sure there is no space after the period between the second and third sentences


comment:
In the "That is correct" feedback box, take out the comma after "situation" in the third sentence


comment:
In the "That is correct" feedback box, change last sentence to, "Given our experiences with Supplier B, we may be..."


comment:
In the third sentence under "Opening," add a comma after "parts"


comment:
Replace "...to successfully complete this module." with "to complete this module successfully."


comment:
when I went back to this page after I finished the course, the text is all messed up right above the THINC Meter - it looks like two layers of text are on top of one another


comment:
in caption under first picture, delete the hyphen in "e-mail" - change to "email"


comment:
add comma after "satisfaction" in the first sentence


comment:
change the comma after "complete" to a semicolon


comment:
change order of items in first sentence: "...ensuring customer and supplier satisfaction while maximizing Cummins profitability." (This was a request from Tracy!)


comment:
I thought we had agreed (earlier in project) to put a link at the bottom the window to a transcript of her comments in pdf format...for the benefit of global employees who might understand it better by reading it than by listening to it. Alicia, I think you have the final transcript in an email from me.


comment:
Since they don't have the swim lane translation, do they want to remove this statement about the communications model from the handbook entirely?


comment:
The video didn't play when I clicked the link.


comment:
(Not a fixable issue) It sure sounds like all of these characters used basically the same inflection. Will be interesting to see if Al has an opinion...


comment:
Is there any chance of putting some "breathing room" between each of the key points on the list? Everything looks crammed together.


comment:
Second question, correct feedback: The words for "Nice job!" are in black; so far in the course the first line of feedback has been red.


comment:
Every popup window that launches out of this course takes FOREVER to appear (feedback window, certificate, handbook, etc). Not sure that's fixable, though...


comment:
Need some "breathing space" between the points on the list. THey look crammed.


comment:
Again with this course, anything that pops up a new window is incredibly slow to open.


comment:
reword so it's not confusing with standards, highlight environment first before word "safe" FG2


comment:
We need to hide Next Button until after the Exit View, and rewrite.  Navigation is confusing.


comment:
Customer quotes need to be clarified that these are real quotes from real customers.


comment:
We need to reinfoce "Supply Chain" more at several examples.  Winning at Handoff's etc.


comment:
Some do not see much value in repeated exercise to go back and re-rate themselves.  Maybe only once.


comment:
Video is really good, but then lets you down a bit when it gets into the written information in subsequent screens.

Is there a way we can use this same sort of approach to give learners a break from reading throughout the course without having to actually translate words.


comment:
It would be really helpful to give learners a roadmap to show them where they are along the way besides the generic progress bar.  At the beginning of each module of the roadmap maybe introduce with comments or video like the Introduction at the beginning. FG2


comment:
There needs to be more breaks to help a learner understand when they are moving on to the next section, and also to re-inforce what they did just learn.


comment:
Can we use videos of customers using our products will help break it up and introduce it for new people who our customers really are.


comment:
Is there a way we can introduce users to a larger CSE roadmap of sorts so they don't think that this module is a stand alone, end all, be all.   Let learners know that this fits in with a greater whole, and larger effort.


comment:
These statistics are not dated, and not necessarily globally true.  We contracted a vendor when we began NPS that may have some globally Cummins relevant statistics.


comment:
maybe change this exercise to be more informational (like fly-ins) than click and drag since it's not necessarily "globally true" like all the other click and drags.


comment:
Char- I really like the creating the action plan.  Matt agrees.  It is a good call to action section that was missing from original.


comment:
We should suggest that the user uses the Action Plan to place it into their WorkPlan or discussing further with their manager or supervisor.


comment:
We need a roadmap for learners to know where they are in the process, and well defined "breaks" and structure.  Like a wireframe outline.


comment:
Maybe it is organized better to help with a learners psychological perspective of how much is left to go through, and where they are in the process.


comment:
Maybe we need to highlight instructions of only having to click ONE so users don't think they have to go through all of them.


comment:
We need to re-insert the nomanclature of "Everything Speaks" more as powerful concepts for those that have been involved before and for new learners to grasp.


comment:
I don't see a lot of real "tough" scenarios or situations.  If we don't insert here, we definitely need to consider for an additional module.  We need to show financial trade off decisions, tougher situations, etc.


comment:
shirt untucked seems appropriate from earlier on the introduction slide and Applying Work Deliverables but here we say it is not acceptable.


comment:
To bring a call to action, we need to really stress to employees to look around THEIR environments to find issues like this everyday.  (ex. K19 engine outside COB with bird poop on it).


comment:
should call out to employees to try to find longterm solutions (fix root cause) and not just immediate issues.


comment:
On the map and verbiage we need to clarify the # of countries, and make sure all of Africa is highlighted.  Can check with Brady Southwick.


comment:
Map should evolve to ALL red, not just stop with several countries.


comment:
need to update all dollar and dates that have to do with current "goals" need to be more generic but still important.


comment:
This might be a good place (along with other places) to emphasize how it is more expensive to gain than to retain a customer.


comment:
The flash needs to be downgraded so we do not get the flash update pop up on this end section.


comment:
Overall flow feels very disorganized and disconnected.  We need to have a flow for learners to follow.


comment:
We have too many definitions of CSE and need to have only one (Vision).


comment:
We should hide the next button until all the Continue button is completed for all standards, otherwise it is only focused on Safe.


comment:
Click the Start button without inputing name or WWID. Red text "You must type your name and WWID..." did not pop up.


comment:
Resources Pop-up: Backgrd did not load and the jobaid was a broken link.


comment:
The two lines of txt in the bottom right corner need to be moved slightly to the left. 

"Click the Next" should always be at the same X/Y coordinates if at all possible.


comment:
We should replace Andy. If we have hourse left when everything is done, I will send replacement.


comment:
After clicking a red dot and launching an activity, the back and next buttons should not be active. Please check the original course to see how this activity functions. I don't think there is any navigation when you are in the activity.


comment:
Globe image is cutting off the far right edge.


comment:
Beth's name appears in English on this screen - seems to be the case throughout the course.


comment:
Back/Next nav should not be visible. Check to see if other nav should be visible.


comment:
Page numbering is in the upper right corner...has not bee reformatted to new template.


comment:
Page numbering not reformatted...check all.


comment:
There should be NO top nav during the Test except next and Cancel (Double check the name of the button)


comment:
Certificate pulled very strange text in. Instead of my name and wwid it was text form one of the screens.


comment:
This page should have only the top nav. No back/next.


comment:
no attachment on the "communications model" page (Modele de communication) - was this something removed in the translated courses?


comment:
Hotspots for playing the audio are below the boxes with people's names instead of on it.


comment:
FG2- Some of the male employees look sloppy with their shirts untucked.  We need to clean them up a little, and also add at least one male in a suit and tie into them mix.


comment:
The notes on the blackboard should be a bulleted list. Is there no bullet concept in Arabic? (There may be nothing to do here except put a little more space between each line to offset the different points.)


comment:
Since everything is right to left, should the order of the images also be flipped? (parts guy should be all the way on the right, technician fixing the truck on the left)?


comment:
Again, I think we're showing an order here so the boxes should read right to left with the arrows pointing left to show the progression.


comment:
Again, picture order should be reversed.


comment:
Reverse image order; arrows should point left.


comment:
The first time I got to this question in the course, when I clicked the "continue" button I got an IE error (web page not found). When I went back to this page and tried to enter feedback, I also got "web page not found" for the PF tool. 

I cleared the cache and went back into the post-test; no problem this time.


comment:
In the left-hand speech box on "Que veulent les clients" (What do Customers Want?), no word is underlined.


comment:
Something I just discovered about the slow new window popups (don't know if this tells you anything or not). Once I click on a popup like the handbook, if I click anywhere else on the screen it "forces" the popup to open. Otherwise I sit waiting for a long time for the popup to appear.


comment:
I got to this slide because the computer automatically took me there (same in English version) - is this supposed to happen? Just wondering bc most of the time, you need to click the "Next" arrow to continue


comment:
System check (Step 2): When checking the audio settings of your computer the dialogue box that displays indicates that a speaker icon should diaplay to the left. This icon was not present. "You should now hear music playing. If you do not hear the music, click your computer's Speaker Icon (shown left) located on right end of the lower tool bar."


comment:
Just noticed the drop-down menu (with a few exceptions) is all squares instead of Chinese characters.


comment:
Audio for Kanaan and Miguel sounds exactly the same. Is it the same file?


comment:
ignore the previous comment - i heard that there is a call that comes through from the other page, and that seems to be the transition into this page


comment:
Lists in both popups should be bulleted.


comment:
What does the customer see? (Pg. 1 of 26). This following sentence isn't very clear " If you elect to order it engine down through your service dealer, it should arrive in 24 to 48 hours."


comment:
Text in the middle block should be a bulleted list.


comment:
On this page, my course progress jumps back to nothing - it will then resume where it left off a couple of slides from now...


comment:
This is the slide in which my course progress jumps back to normal (where I left off before it jumped back to nothing(.


comment:
Got as far as question 9 on this post-test before I got the error. I was able to clear the cache and get all the way through the 2nd time.


comment:
As soon as I got to this slide, the "Course Progress" button on the computer went back to "O."


comment:
This is a section in which I was getting kicked out. When the feedback box popped up and I clicked "OK," I got kicked out.


comment:
Highlight in red the changes on the rewrite to help the learner notice the changes.


comment:
Send Lisa script review so she can add in brand compliant signature.


comment:
in this navigation you have to wait until the end to know which ones are right or wrong, where the others you know immediately.


comment:
The terms may not be globally translatable, in context of the image???


comment:
not sure examples resonate in an everything speaks way this way


comment:
still would be helpful to include facility images in this exercise.


comment:
may still be too remedial, one way would be to associate words all at once, and then show images?


comment:
Leah-I think this exercise works well as is.


comment:
Might also be able to take it out of the context of "Cummins" and see if there is another way to convey that customers judge us by more than just our facilities, verbal, or written.


comment:
Good opportunity to show safe/unsafe conditions (e.g. not wearing PPE, talking on the phone while driving or visiting a manufacturing site, etc.)


comment:
First bullet point on learning objectives box repeats the word "customer".


comment:
FG3- Update audience to include non-employees to match audience scope.


comment:
Make sure pictures of people are the right example - shirt not tucked in.


comment:
PSR - I don't think most employees know what that is - I believe it is one of our market research vendors. This sentence should be reworded.


comment:
The list of the five growth accelerators - make sure they each include their respective verb / action (ex. "Develop a growth mindset") 

Resolution of video is somewhat fuzzy / unclear when viewed, can it be made more clear?  Attributed primarily to viewing through WebEx. 

Double check illustration of map showing where products are to make sure it is the right (ex. Africa)-Already captured from prior session         

Double check timing of $30 billion goal. - Already captured from prior session


comment:
When Safe / Safety is referenced, they try to always tie to Health too.  (I am not sure we can integrate this well through a solid connection even as an additional comment.)
 
Text above first picture feels more like a treatment of others statement versus safe in terms of physical environment.  Maybe re-word?  Since safe standard is mentioned, it is confusing individuals that this is starting to highlight the standards. 

The safety picture is not resonating well with the Everything Speaks concept.  Suggested the lady's shirt is branded for the phone picture.  Show pictures of individuals that are smiling - happy to work with the customer.  Maybe could use some of the illustrations from video if cannot find pictures.


comment:
Correct verbatim that references warranty of a vehicle since we don't provide vehicle warranty.
 
A thought - use the terms mediocre and excellence instead of indifferent.  (We had this debate and I agree with using NPS terms - indifferent.)
 
Can we add another in between, passive, option? 

Very M&S and Service oriented, can we find a manufacturing or technical example to include? 

Incorporate the CSE standards into these statements to make connection.


comment:
Update recommend question to include "rate from 0-10" comment. 

Recommended change "friend" to "business associate" in recommend question.


comment:
Correct verbatim that references warranty of a vehicle since we don't provide vehicle warranty.
 
A thought - use the terms mediocre and excellence instead of indifferent. (We had this debate and I agree with using NPS terms - indifferent.)
 
Can we add another in between, passive, option? 

Very M&S and Service oriented, can we find a manufacturing or technical example to include? 
Incorporate the CSE standards into these statements to make connection.


comment:
The example shows we require a lot of information from our customer as the excellence state, can we update it to reduce amount of information asked / needed in order to assist?


comment:
I tried to provide feedback multiple times on the previous page, but it never took my feedback.


comment:
I had multiple issues trying to review this module. The issue started with 'documenting the details' as I had repeated internet errors. It appeared with some coding and no formatting or images. I could see some content, and noticed there were some issues with dates. I tried deleting cache and trying again, but it did not work. I then manually progressed to another page using the back button and selecting the next slide. It appeared fine, but when I tried to add comments, it would not save them. I closed IE, deleted cache and then completely reopened the training - only then did it work.


comment:
Revise first sentence: Your documentation in Allegiance should be completed so that another colleague could easily understand the issues identified and actions taken.


comment:
There are some issues with the dates referenced in the documentation (2012, 2013)


comment:
Last box: On both Good and Bad options, the feedback should not refer to a team solution but something like ... This is Bad documentation because the customers' issue has yet to be resolved. The documentation should include the immediate actions to process the customers' order and actions taken to prevent the issue from happening again.


comment:
Erika to update all direction text and edit the rollover descriptions to tighten language.


comment:
The description of economic abuse and using male privilege needs to be switched.


comment:
Chnage the lable for the first icon to "Create a configuration"


comment:
Update second sentence on screen to say " to try creating configurations, assigning comments, and creating maintenance tasks"


comment:
change the label for the third icon to Creating Maintenance Tasks


comment:
I love the facial expression here as the stages of change progress.


comment:
If actually have two people actually talking might be more helpful in engaging the trainee.


comment:
Again I think having Candice talk might engage the trainee. There is a lot of reading.


comment:
the opening text doesn't make sense - should just open with - "you can assign a competency to a certification." Need to update audio and yellow box


comment:
Instead of "otherwise click the users button" just say "click the users button"


comment:
Should this question be:  "What is the recommended microtome thickness to cut tissue for the VENTANA.......


comment:
I'm not 100% sure we need the stuff with Susie Snowflake. Did the activity come back from Nicole like that?


comment:
Increase font of statement above the people about supporting co-workers since it was not noticed in review. 
Suggested to include an OEM example.  QS process will not resonate with CTT.  May need another external, non-distributor, example. 
Lillia will send revised wording for Parts Employee. 
Should have more red, Cummins colors, since several are in shades of blue.  Receptionist and Service Technician picture should be swapped. 
Title section may be misleading and confusing.  Is it "What is your impact on the customer?" or something else? 
Add some additional text to set up scenario "This is an example of a distributor supporting a customer.."


comment:
Try to include some additional people pictures that have not been previously used. 

Negative impact should update "over looks order was placed" to add mention of order delay.  

Could use example of EDI interface fails and order is not found until next day and therefore delayed.  Work with Trish and Leilani to get wording.   

Manufacturing plant picture looks like a church.


comment:
Caring - add some statement around caring more for the customer's success than our own (improve wording) 

Dependable - "If there is a delay, I communicate it as soon as I know" - suggested wording improvement 

Concern over incorporation of information security to be classified under Safe 

Remove second round of assessment- (Already captured from prior session)
 
Can we map the review sheet at the end with the standard statements, and the learners ratings to promoters, passives, detractors?


comment:
Dustin's photo adjectives of stressed and impatient are not fair to state based on the picture since not much is different between photos.


comment:
If you click the Next button on this exercise and then when you click back, the image of the call center employee is gone?


comment:
It seems that we have failed to mention a significant path that we follow for migrating already cleared menus forward to new analyzer members of the family.  That is, Internal Documentation decisions (IDD's) following the FDA guidance "Replacement Reagent and Instrument Family Policy."


comment:
I presume we intentionally chose not to distinguish between Intended Use and Indications for Use?


comment:
Change pre-IDE to pre-Submission or pre-Sub


comment:
To be quite honest, we have very little experience or discussions with the FDA on the CLSI AUTO standards from a submissions perspective.  I think this is more apporpriate to state that they should be considered for appropriate and adequate system design, not necessarily for improving the quality of our submissions


comment:
I would qualify the followin statement to say the RR-policy MAY apply:
"A submission with cleared reagents and a new analyzer is a new 510(k) unless the instrument belongs to a cleared family. If so, the RR-Policy applies."


comment:
Have we previously clearly defined "indications for use?"  I thought we kept it generic with Intended Use?


comment:
1. Vision and Standards is capitalized in the opening paragraph, but not in the accompanying bullet points. 
2. Red font might be more in line with our branding than blue font.


comment:
Correct spelling in diagram to "Epidemiologist"


comment:
Would like to see Cummins branded people in each picture.


comment:
The service technician should be dressed more in line with what they actually would wear.


comment:
The person in the picture looks angry; which does not match the story.


comment:
You can enter your feedback here. Be sure to include if it is a global change.


comment:
I re-wrote the story with a product manager's input - it is not very plausible in it's current state, and the product is not a real product.
Contact me if you need more information: Ann Gougebas.

Good afternoon! Thank you for calling Cummins Customer Support. This is Jason speaking, how can I help you? 

Hello, I work for Ruma Plastics, and our generator has stopped working. Ive tried everything I can think of, and now I need an answer fast, or Ill have to send my employees home. 

I understand. I will make sure we find a solution as quickly as possible. Tell me more about your equipment and how you use it. 

I have 150 kVA Cummins genset. The power went out yesterday, and until the genset stopped, it was working fine. We confirmed that the fuel pump is not working, and I need a replacement. I have the genset serial number right here.

Ok, Im looking it up. The part that you need is not in our stock. I see the part is available at our parts distribution center; it can be shipped to you to arrive the day after tomorrow. If thats not soon enough, I can call around to other distributors and see if anyone has availability. Can you hold for a few minutes?

Yes, that sounds greatthe less down time the better. 

Five minutes later. . .Sir, I found the part at another distributor and they will be shipping it direct to you  it will arrive tomorrow.

Thanks  thats great. I appreciate your help!


comment:
Link for resources should be:  http://w3.securitytechnologies.com/IRSTDocuments1/105005_Door_Position_Switch.pdf


comment:
Link for resources should be:  http://idighardware.com/2012/05/fail-safe-vs-fail-secure-when-and-where/


comment:
In the spreadsheet I provided hints for each resource, to help pinpoint the answer.  I don't see the hints on any pages.  Am I missing something?


comment:
Not sure if this is changable, but on items that are "select all that apply" if you make an error, when you hit submit, the red "Xs" clearly show you what the correct answer should be.  This negates the need to use the resources to look up the answers


comment:
When I choose the correct answer I do get "thats right" but the wrong item is highlighted in light blue.


comment:
Change the item about electrical closets to "An electrical closet rated at over 1200 Amps."


comment:
Link for resources should be:  http://w3.securitytechnologies.com/IRSTDocuments1/SC_5319_ND_Series_Catalog.pdf


comment:
I provided two images for this item.  :-) You chose one, but the wrong one (if only one is used).  Use exitdevice.jpg


comment:
item should read "Through Wire with 8 wires (TW8)."


comment:
Link to resources text is correct, but it should go to:  http://idighardware.com/2009/02/electrical-power-transfer-ept/


comment:
on all other questions the resource opened in its own window.  This one did not, so when I closed the window, I closed the course.  Let's make this open in its own window.


comment:
Text on this screen is from Steelcraft's online workout.


comment:
We have the opportunity to use more phrases and messages from Tom's Letter throughout the training content.  

Also, one quote in particular that might help grab our audience's attention up front is:

A great man once said:  A customer is the most important visitor on our premises.  He is not dependent on us.  We are dependent on him.  He is not an interruption in our work.  He is the purpose of it.  Mahatma Gandhi spoke these words decades ago and they apply with equal force today here at Cummins where our customers are the purpose of our work.


comment:
In the video we should leave a few Passive customers or else it gives a too perfect and unrealistic view of how we move our customers.


comment:
We should possible insert in the video something about "Winning at the hand offs", and also reiterate somewhere in subsequent slides.


comment:
These images do not resonate.  We need smiling happy employees, and the environmental picture is confusing for several employees.  They did not understand who the customer was, what was going on, are they suppose to be Cummins employees, customers, contractors, etc. etc.


comment:
One focus group commented that the call center employee should have a Cummins logo.


comment:
Lori likes the mix of different scenarios and suggests also maybe we insert one dealer scenario.


comment:
One of the focus groups commented that these pictures do not look factual to actual employees in each of these roles.  

Several focus groups commented that the employees should have shirts tucked in.


comment:
I really think we have an opportunity to expand on this slide and give more images (beyond the two button clicks) of who different customers look like.  This would also be a good place to insert logos and not necessarily all "people" photos.  To Lori Cobb's point we have an opportunity to insert some images of our Dealer logos as well.


comment:
The red box needs spaced down a bit.  It's too crowded next to the above paragraph.


comment:
As I review this exercise again and reflect back on what everyone has said in focus groups and reviews so far I almost think this would be better to display it in more of a circular or starburst type pattern, and not necessarily to one scenario like we have here.  So for example, we would have on the "internal" example images/titles/brief desc. of different functions and entities, with some sort of representation of how they all work together to support one another.  Then for the "external" example we can show the same sort of diagram (circular type fashion) but with different logos and and images of people who might be our customers?  

I did get quite a bit of feedback from the groups that they thought this exercise and the later example using this same format looked repetitive and was a bit confusing for them.


comment:
The list we would want to use for this slide is following:

-Product Quality 
-Overall Value (Price/Cost; Invoice/Billing) 
-Aftermarket Support 
-Responsiveness 
-Technical Support 
-Shipping & Delivery (Product Delivery) 
-Relationship 
-Ease of Doing Business 
-Communication (Verbal, Non-Verbal, and Written) 
-Timeliness 
-Repair quality 
-Facilities


comment:
We need to remove the second round of "rating" and end it with the comparison sheet of what they ranked themselves, and what the "excellent" goal would be for each element (always in other words).


comment:
Throughout the entire training, the blue instructional text is getting overlooked.  Even when it is bolded.  I know this may be part of the Lectora template, but we are having a very real issue.  Screens are getting missed or bypassed, and not on purpose.  The whole message is not being delivered.  I think psychologically maybe it has to do with our old Cummins branding being this same shade of blue and we've programmed ourselves to tune it out since we rebranded.  Not intentionally.  Is there some other way we can have the instructions "appear" after so many seconds or, highlight them, or change the color or something? Maybe green which we tend to associate with GO or Move Ahead.  Just a suggestion.


comment:
A general note not specific to any one slide of the training, but rathe throughout is that whenever we use an acronymn such as "BU" for example, we should always spell it out at least the first instance.  I see on this specific slide you've done that with CSE, but something made Lori comment on this so I'm not sure if there are other places where it is not the same.


comment:
Another comment and note by Lori was that while this is not an all inclusive CSE training, we do need to still include some element of the SOS and how critical that system is to help support our customer improvement project work.  I think it would be best towards the end if we insert a slide reagarding some additional elements and information for learners to reach out and learn more.  I realize we had it in there as a bullet point for "additional modules" and we took it out since we are not 100% on what those will be or the timing exactly, but I think without stating that they are forthcoming XYZ, we can still let employees know we have a sustainable system and other resources in place to further our work with CSE.


comment:
Focus Group commented that we also need images on these scenarios here.


comment:
The image used in the last animation with regards to an assembly line needs replaced.  The branding of their uniforms is outdated and appears purple almost.  

Lori also commented that we should not only use wording from Tom's letter, but we can use wording from the business case.


comment:
Lori suggested we also add in that we should not text and walk, particularly in our plants or dangerous areas like crosswalks, parking lots, etc.  

I realize we are limited on space here, so I almost suggest we replace the first bullet with this suggestion.  The second bullet already sort of implies the same as the first.


comment:
Focus Group 1 commented that the play button in the center of the video is not intuitive.  some took that as the mesage to move to the next screen, and not start the video.  Is there a better frame maybe we can place around the video (realizing it may shrink it a bit) so it is clearly identified as an ebedded video.


comment:
Focus Group 1 commented "If you can identify customer and department involved in addressing the situation it may make it more relevant."


comment:
Focus Group 1 said that they were not clear on the order in which to read the comments the way they are currently displayed.  If the customers comments were more to the Right of his image, it might make it more readable?


comment:
Focus Group 1 - Add quotation marks around 'engine down' in scenario of "I just pulled your product information...."


comment:
FG1  If external scenario was improved, it should connect better to shop floor.  Maybe it can start with production out to distributor and then customer, and not so focused on a single distributor scenario using QuickServe.


comment:
Focus Group 1- There needs to be a disclosure on this exercise so employees are reassured that this is completely anonymous, not scored or tracked, or consequently used.  It is solely for their own contemplation and review.


comment:
CMI CSE Team felt that the employees particularly males looked very sloppy with shirts untucked.  

Also suggested that we add at least one male in a suit and tie.


comment:
Since there is more than one correct answer, maybe we could hi-lite "all answers"


comment:
CMI CSE Team commented that the third bullet point on this box was too wordy and difficult to understand and then translate.  Needs to stress more than the belief, but that it is truly understood.


comment:
Focus Group 3- Update audience to include non-employees to match audience scope.


comment:
Focus Group 3- In the video, list the five growth accelerators in correct verb/action format.  For example "Develop a growth mindset".  Not all of them have an action preceedingn them.


comment:
The resolution of the video is somewhat fuzzy/unclear when it is viewed through WebEx.  Not sure if you know if there is anything we can do to help with this?


comment:
I chose incorrectly the first time. I did NOT choose Intermediate Pivots.  The correction showed that answer with a red X beside it as well as a red X beside the last choice, which I had selected.


comment:
Focus Group 3- The Text avove the first picture feels more like a treatment of others statement versus safe in terms of physical environment.  Maybe reword.  Since safe standard i mentioned, it is confusing individuals that this is starting to introduce and highlight the standards.  They are looking for the other three.


comment:
Focus Group 3- If we can't find replacement pictures, mabye we take screengrabs from the animation.


comment:
Focus Group 3- The verbatim related to vehicle warranty needs rephrased since we do not offer vehicle warranty, but rather engine/component/genset warranty.


comment:
Very difficult to see the writing on the board


comment:
Navigationally we need to hide the Next button until after both animations play through.


comment:
Jennifer- I owe you several documents to place into the Resource Library.  I am just still trying to figure out what everyone expects we list there, and ensure that the electronic copies I have are not outdated.  It's a time thing.  I will post on Basecamp as soon as I get them compiled or at the very least include a link to our CSE Page on MyCummins and direct distributors to our Distribution Portal CSE page.


comment:
When I clicked on the "Find the answer" it did not open in a new tab/window.


comment:
Catalog section is very old...update to new


comment:
The conclusion screen shows this: Congratulations on completing the Steelcraft® doors and frames workout!


comment:
The last part of the question seems awkward.  How about changing it to:"...current and is measured in what units?"


comment:
Third paragraph, change the first sentence to read: This exercise takes you through a series of questions related to common electrical terms, applications, and components found in the world of electrified hardware.


comment:
Bruce, I am glad you corrected the link but I don't really see how this catalog section will help people with this answer.  It seems to me the wikipedia entry on switches that you previously referred to would be a bigger help.


comment:
Change question to: To understand how an opening will function, it is important to know the difference between Fail Safe and Fail Secure locking hardware.  Drag...


comment:
Please change second sentence to read, "Which of the following products are used..."


comment:
Bruce, thanks for correcting this link, too, but I am again concerned the catalog won't be much help to learners in answering this question.  I don't know if any of Lori's blog would help, or perhaps just including a hint in the question and referring again to the switch entry in Wikipedia?


comment:
Beth's name also appears in English here.


comment:
Rather than "This may make the data easier to search and view," let's highlight how it can create a useful record.  "This will let you save the logs for your lab's records, such as during validation."


comment:
I tend to write times in a European way, but we should change these to 6:51, 6:18, and 6:08 for our US audience.

(I'm marking global anticipating this happens in subsequent questions too.)


comment:
we need to talk thru these practices - they're definitely 80% the same. I think the first one should be a "do" version of the "Assign Competencies to Certificates" demo


comment:
Do not refer to the page number in the 98/99 catalog.  Instead, refer them to the "Electrical Options section of the 98/99 Series catalog"


comment:
Change the logo to the Ingersoll Rand logo without the Security Technologies reference.


comment:
In the hint, don't refer to paragraphs three and four of the electric strike section.  Just refer to Lori's blog on 'Decoded: Fail Safe vs. Fail Secure'


comment:
Instead of 'paragraph thirteen' in the hint, replace with 'paragraphs on electromagnetic locks'


comment:
I agree with Jeff's comments.  Need closer up photos.


comment:
in the 4th response, take out the word 'butt' as the Von Duprin catalog should not have used the word 'butt' with offset pivots


comment:
In the hint, remove reference to the page number; instead say, see the ALK section of the Von Duprin 98/99 catalog


comment:
Bruce, where in the "Senior Swing documentation" do you expect people to go to?  And, it is the LCN site, not the Schlage.


comment:
In the hint, remove reference to page 2.


comment:
Sorry, but I think we need to rework this question and only talk about what low energy operators do since LCN doesn't offer high energy operators any longer.  Delete reference to 'Security Technologies' and rework question so it only refers to characteristics of low energy automatic operators.


comment:
As I went through this course, I noticed we sometimes referred to specific page #'s in catalog sections.  This is risky because as catalogs get updated, the page numbers for specific items are likely to change.  So, I tried to note where to take out the reference to page numbers in catalogs, but in case I missed one, I am noting it here.  If it's a large catalog, refer people to a particular section of the catalog, e.g., electrical options of the Von Duprin 98/99 catalog.


comment:
The text box that appears after each good bad scenario is not obvious. Maybe add an image somewhere in the box to indicate 'remember' so that it stands out more.


comment:
Not loving the text 'earned the right' in the intro - worried it could rub some people the wrong way. Maybe we reword to read... 
You have proven your skills and earned the title of 'Closed Loop Hero'.


comment:
Add a red exclamation inside the document in the bottom section about the guidelines so that it stands out more.
Change text to read: Download the Closing the Loop Guidelines PDF now by visiting the Cummins Net Promoter System community on Cummins Connect. There you will also find links to other resources and opportunities to post questions and ideas.


comment:
What does Cummins Recommend: 

Add Bullet: 

The OEM Temperature Sensor must meet the specifications designated by the appropriate AEBs.


comment:
What Does Cummins Recommend: 

Add bullet:

The OEM Temperature Sensor must meet specifications as designated by the applicable AEB.


comment:
In second bullet (What Does Cummmins Recommend) - remove "In Addition"

The OEM specifies which 
features will work in tandem with the OEM temperature sensor in order to 
control machine operations.


comment:
First recommendation: 
change "able" to "enable" in 2nd sentence
change "an" to "a" in 3rd sentence

The ECM may be able to monitor the temperature 
sensor. After you verify that the resistive temperature 
element meets the resistance range of the ECM, the 
PowerMatch tool can able the OEM temperature 
feature. You can install an temperature sensor and 
connect the output of the sensor to the OEM 
temperature input on the Cummins ECM.


comment:
In the customer prompt bubble - change "requires" to "require"


comment:
In the You got it answer - add the word "to" in the last sentence between "ECM" and "take" 

- i.e. allow the ECM to take action


comment:
Also in the Not Quite answer: 

add the word "to" in the last sentence between "ECM" and "take" - i.e. allow the ECM to take action


comment:
Change the first sentence to "If your customers need to monitor a pressure value or use that pressure value to take a particular action on the application, they might be interested in the Auxiliary (OEM) Pressure Sensor."


comment:
Second bullet - ability is spelled wrong

Each bullet should start with "The ability" instead of just "Ability"


comment:
The OEM Pressure Sensor translates a pressure value into a voltage output.  The Electronic 
Control Module (ECM) converts the voltage back into the corresponding pressure value.  Different electronic features use this pressure value to take actions that have been requested by the customer.

*Applies to course and to PDF*


comment:
1. All of the competitors say "we"; cobas guy say "you." Shouldn't he also say "we"?
2. Panther guy's answer seems incomplete as compared to the rest: "We can't produce any in 3 hours." Was the reference to "results" omitted by design?
4. Lab director's question is being directed at systems who are answering "we"... so should the question be "Who can generate their first 96..."?


comment:
1) Instead of top contenders, how about they are tied for pole position?  
2) Remove the dash before to change the way labs think and work.


comment:
Can we make this a little more enriched with information vs. just saying no and yes? It falls flat for me. If R2U reagents are so great, it should come across in this slide.


comment:
If the intro module is the practice round, perhaps  this should begin with "Welcome to the practice rounds of the Ultimate Race. Let's test drive your systems to see how each one handles workflow. Show us your best moves with each lap of the race."


comment:
Since this round is mostly informational, can the 3 "no" answers provide more detail like the first. e.g. No we can only do 1.


comment:
"	Can we provide context  similar to making fuel that this is an introduction to the competitive advantageous of the systems vs. competition.  This is a review module only, so that you can see that there are multiple advantages to the cobas 6800/8800 vs. competitors.  In the other four training modules, you will be asked to answer questions, this one you will not be.  Something like this? This would appear before the first page.


comment:
add to beginning of Lab Director statement: Do you know what I need? Which one of you is going to be the best for me?


comment:
Can we provide context  similar to making fuel that this is an introduction to the competitive advantageous of the systems vs. competition. This is a review module only, so that you can see that there are multiple advantages to the cobas 6800/8800 vs. competitors. In the other four training modules, you will be asked to answer questions, this one you will not be. Something like this? This would appear before the first page.


comment:
If the intro module is the practice round, perhaps this should begin with "Welcome to the practice rounds of the Ultimate Race. Let's test drive your systems to see how each one handles workflow. Show us your best moves with each lap of the race."


comment:
1. All of the competitors say "we"; cobas guy say "you." Shouldn't he also say "we"? 2. Panther guy's answer seems incomplete as compared to the rest: "We can't produce any in 3 hours." Was the reference to "results" omitted by design? 4. Lab director's question is being directed at systems who are answering "we"... so should the question be "Who can generate their first 96..."?


comment:
1) Instead of top contenders, how about they are tied for pole position? 2) Remove the dash before to change the way labs think and work.


comment:
Make the 'Watch the Sample' and other 2 bold or in another colour in the description to make them stand out.

Change text 'click an option at right to get started' to ' click an option on the right to get started.


comment:
Last bullet point needs changing.
I am run on a system that can generate up to 384 test results in 8 hours.


comment:
when returning to Menu from further on in the presentation and then restarting 'Watch the sample' - no CONTINUE button - have to restart again.


comment:
further to previous comment - clicking on cobas 8800 icon and then returning helps - CONTINUE button is now present.


comment:
watching the video multiple times causes the CONTINUE button to disappear


comment:
rather than use Testing features use Sample Supply features


comment:
text change
Certain tests can run with variable sample input volumes


comment:
change text
The cobas 6800/8800 Systems know which controls to use and automatically assigns them to each cobas omni Processing Plate.
I can also be aliquoted up to 3 times.


comment:
I like the click on the competitor concept and the pre-race interviews, tying in the theme.

1) We may want to consider writing the question in such a way that allows simple word responses from the competitors, for example, "can your test produce 96 results in 3 hours?"
response, "no, 9"
response, "no, 25"
response, "no, 36"
response, "yes!"
I found the repeat of "in an 8 hour shift", "in 8 hours" by the next guy and the next guy a little distracting. Easy to follow when they all said "no", got harder when there was a mix.

also, I would leave up on the screen the competitor's response bubble(s) so that the user can see all lined up together. As someone completely new to the system, I cannot recall the responses and would might have helped to see them all together. Or maybe toggle them all "UP" at the next click after the 6800 guy says yes.

2) Is there an option to go back to review again without logging out? I wanted to do that but didn't see a button.


comment:
change
cobas omni Preparation Plate to
cobas omni Amplification Plate


comment:
change Roche Manufactured Controls to
Control Cassettes


comment:
change RMC Cassettes to Control Cassettes


comment:
change text
Samples are easily loaded using rack trays that hold up to 15 standard, 5 position sample racks.
3 rack trays can be loaded.


comment:
add to end of sentence
internal buffer capacity on the Transfer Module.


comment:
change text
Sample Transfer Module
to
Transfer Module


comment:
change text
....during the testing process
to
...during the sample processing


comment:
change text
Sample Processing Module
to
Processing Module


comment:
label the instrument as the cobas 6800 System


comment:
Welcome to the Transfer Module where controls and samples are pipetted.


comment:
change text
Watch as I quickly move through the system as part of a group of samples.


comment:
change text
 - the cobas omni Pipette Tips has two tips for me!


comment:
change text
This module extracts and purifies my nucleic acids using a universal...


comment:
text change
Experienced the PCR sample preparation in the Process Module


comment:
change text
2 Analytic Modules (2 Thermal Cyclers per module)


comment:
text change
However, include the additional samples for the internal buffer capacity on the Transfer Module.


comment:
text change
No. That is the internal buffer capacity of the Transfer Module. Think about the loading buffer capacity of the Sample Supply Module also.


comment:
Clicking on video just at end causes no new text to be displayed - no video displayed and no continue button


comment:
this appears to be the wrong video clip.
this clip is used also for the next slide which talks about the movement from transfer module to process module


comment:
in the enlist duo weed control video of the weed nursery i recommend we cnahge some of the text to more accruately reflect what the pictures show:  

1.  at 1:16-1:19 of the video, the viewer is seeing the weed infestation in the untreated area.  The narrator says the untreated plot is "heavily" infested.  From the video, the weed infestation is not heavy.  I would delete the word "heavy" and only say "infested with..."

2.  at the 1:33 mark of the video, the viewer is seeing the effects of glyphohsate on velevetleaf, morningglory, and lambsquarter.  The narrator says that glyohosate "missed" these weeds.  Looking at the pictures, one could easliy argue that this is not the case.  I recommend that the narrator say that "glyphosate provided partial control of...".


comment:
the coarse spray droplet language should say "coarse to very coarse..."


comment:
Enlist Ahead Mmgmt recomemndations and resources page:

Recommend "coarse to very coarse..." for consistency with label


comment:
Video states to use the "Back" and "Next" buttons to navigate.  The course uses "Previous" instead of "Back"


comment:
Why is the Enlist Duo logo used in this section. The discussion is about the trait, not Enlist Duo


comment:
:26  Would recommend different picture than grape/small grains.  These crops should not be associated with trait introgression.


comment:
At 1:20, the Enlist 360 logo looks jagged and needs to be replaced with a high res image.


comment:
At 28 Seconds, Christy will need to weigh in on whether we include the logo for Enlist 3-Gene Stack, and what about cotton?


comment:
The t in susceptible looks like its missing part of the top


comment:
at 46 seconds, shouldn't it be 4.75? just for consistency of rates.


comment:
Will reps be required to take this course as well?  If so, suggest having the target audience listed on the slide to avoid confusion as we have so many modules.  Might be good to have it listed on 1st slide just to confirm audience.


comment:
reps will want brown Enlist shirt as these appear to be new additions to the wardrobe!


comment:
Can see what's in other sections but cannot jump to each one and start them up as the moderator indicates.


comment:
Moderator was standing in middle of graphic.  would be better for him to be located to the right and introduce the three components.  may want to list them as "1", "2" and "3" to drive home the fact that there are "3".

also - do we want to explain the rationale behind the logo "green hand" if it helps reinforce key learning?


comment:
Soybeans - 2015?  Thought it was 2014...  Must have missed them memo?


comment:
Lose the boom and spraying on the man and the weed.  Doesn't add value and looks like it will hit him in the head plus it violates our Label / PUG as he's not wearin the proper PPE!


comment:
Not sure I agree with script.  Waterhemp population in a field could have limited gly res weeds or they may all he gly res.


comment:
Need to tell what the weeds are more clearly vs. just text in the box.  have an arrow point to them with a descriptor or have an "R" for resistant and "S" for suseptable.  keep colors.


comment:
Need to have different icons on weeds.  they all look the same but are different colors.  are they all the same weed, some are S, some R and some are something else?  Blue?  Then we are told there is a shift?  shift of what?  Colored weeds that look like they are all the same species?  Unclear to me....


comment:
Like the map movement.  A bit of a long segment.  could be broken in 2?


comment:
Points to map to indicate areas when map is too far away.

Vieo of corn is moving arounnd a bit - distraction


comment:
Weeds om the Enlist program where small b/c the pre product controlled them?  If it controlled them, there would be no weeds for Enlist to control!  The Pre provided >> activity - leading to smaller weeds at the post application timing.  The Mgg may have emerged from the SS application but the Elist controled them post vs. Durango.


comment:
Weed icons add no value to descriptor of weeds.  folks may try to see if the icon represents a weed that is named and they do not.


comment:
last chart is very cluttered and there is little explanation of it.  Either explain or delete.


comment:
Gly R common ragweed and foxtail.  change to Gly R common ragweed and Gly S giant foxtail....


comment:
excellent crop tolerance not "an" excellent crop tolerance


comment:
corn w/out fop tolerance appears to have been treated much earlier than 10 days ago


comment:
global research with facilities areound the globe - a bit redundant?


comment:
Enlist corn will also be tolerant to all other herbicides available for use in corn as well....


comment:
Indent: Youll also see how the two modes of action in Enlist Duo provide control of glyphosate-resistant and hard-to-control weeds. 

Why?


comment:
graph at 23 seconds add little value - TMI


comment:
92% reduction need to be highlighted on chart vs appearing below photo


comment:
do we have better demo photos to show how far the products moved relative to the flats?


comment:
visual examples of crops and setbacks would be helpful


comment:
This fellow has been talking a long time.  Do we know his name?  Does he have any other friends to help out so he can use the restroom or get a drink of water?


comment:
28 sec stop need to have "droplet size" appear above both photos


comment:
show example to droplet size comparison at a around 40 sec mark


comment:
coarse, very coarse, ultra coarse - which is it?


comment:
Specialty crops of non Enlist crops? 18 sec


comment:
reverse order:  
2.  Do not apply into an area where temperature inversions are present. 

1.  Apply in wind conditions of 10 mph or less; never apply in winds exceeding 15 mph.


comment:
Picture need to be added for the pop ups


comment:
Enlist Ahead:  
1.  allows for best weed control  - while minimizing potential for off target movement or crop injury.
2.  will help preserve this tool for weed control.


comment:
Once revisions are made - suggest having DAS customer or 2 review and provide additional feedback


comment:
There's only a button to go back.  You kind of get stuck here.


comment:
This is not correct:

Precedence is found in the decision summaries. They are released on an infrequent basis.

Precedence is found in guidance documents and decision summaries.  Guidance documents are released on an infrequent basis, but decision summaries for each submission are available.


comment:
I would re-word this part for 510(k):

 It is when the device is substantially equivalent to a previously cleared device.

Edit to:  A 510(k) is submitted to FDA to demonstrate that we are substantially equivalent to a legally-marketed device.


comment:
May want to state that these were formally called "pre-IDEs."


comment:
Please delete: Rotkreuz uses different documentation than the approach followed by HHT.


comment:
Please delete:  The CLIA Waiver Process is the only way to receive a CLIA waiver for NPT products.


comment:
Can we change the title of the bottom 2 topics to:  "Barrier Biosecurity" and "Isolator Biosecurity"?


comment:
Add last answer to the flipbook page 1-12. If we do not cover it in the training it should not be in the test.


comment:
The first answer is not covered in the flipbook. It should be added to page 1-19. If not covered in the training we should not include it as an answer.


comment:
Add "can" to the question. "Which of the following characterisitics can indicate an unhealthy animal." (An animal with hairloss is not necessarily sick)


comment:
Re-word "perineum". This word has not been used before and might not be understood. Maybe it should read: "backside" or "anogenital area".


comment:
Add "loud" to the second answer. Some alarms are acceptable, depending on the noise level.


comment:
Answer B is correct for isolators. Need to change feedback for this answer to something like: "This is the correct answer for isolators only. There is another correct answer."


comment:
Remove the first "early" from the question. It should read: "weaning early".


comment:
ignore my edit - its just my stupid browser not showing it bold for some reason. (Chrome)


comment:
"The time the sample was put on the instrument" is inaccurate, because there are two times it was put on the instrument.  I suspect I phrased these slightly differently, but it needs to be more of a "when the sample was put on the instrument," and lose the "the time" preamble.


comment:
*Applause* on putting this one together this way.  This setup is better than I'd imagined!

That said, the tail of log 1 is at the start of log 2 (and missing from log 1).


comment:
One of the answers is incorrect.  The connection is NOT Specimen Management on a release.  It is an instrument connection.


comment:
Instead of using just the instrument here (and in the closing), can we use the chain of LIS <-> MW <-> inst we used in the first couple modules, highlighting dots as the papers/messages are sent back and forth?  [Note, we don't track the MW -> LIS result piece, so skip that.  Just put extra dot on the MW icon for releasing a sample there.]


comment:
recertifying a user is part of the previous bullet - remove the extra bullet point


comment:
can you add play/pause buttons to this animation? They can be the generic ones


comment:
I think you can make the people fade off before you have the car show up.


comment:
can the box that shows up at the end be white instead of green? (that's just a nice to have, not need to have)


comment:
Can you please capitalize the first letter in each of the roles below?  From right to left - the 1st & 2nd need capitalized.  3rd and 4th are correct as is.


comment:
Is the <<Devenez le client >> a part of the .rtf file?   Or no?   Just looks different & at the same time, I don't know French.


comment:
Last box on the right.   "Work Order" Is the translation below in (  ) ?   Should the "english" Work Order be removed?


comment:
On 2nd "C" let's remove the English Word: Next and just have the French word for that: Suivant.   Please remove ( ) around word as well.


comment:
Same comment as before...but on the 3rd C.  

Remove English: Next...replace with French word for that: Suivant.   Remove  (  ).


comment:
1st option.  

Can you remove  >> at end and replace with apostrophe "


comment:
Your "test answers" says option #1 is correct answer.   In this French test it is coming up as Incorrect.


comment:
The cheat sheet was incorrect on Question 15. Therefore, the system is calculating correctly. Ignore my email. Thanks


comment:
The title should be capital: Curso Basico del Proceso QuickServe.


comment:
Brandon had issue with the post test percentage. Do browser and LMS testing to ensure proper function.


comment:
Faites correspondre is French not Spanish.


comment:
**This is for question 15 on the post test. The correct answer in the course is answer 3, though in the original english, and other versions it was answer 1. Double-check the translated document to ensure that importing the translation didn't change the "correct" answer somehow. Make sure the "correct" answer is correct via the RTF.


comment:
Blue text "Range of hybrids..." looks stretched horizontally/wider than it should be


comment:
change "Range of hybrids" text to 60% gray (since directions will be Enlist blue)


comment:
Same thing with corn bkgd img here as 01_01_01


comment:
I could be wrong on this, but "hard-to-control" and "susceptible" text also looks wider/stretched horizontally


comment:
Change any text you have in Enlist blue that is not directional or link to 60% gray


comment:
Not sure why the green text "from Resistant and..." text is there. Is there an img missing? Don't see that I missed something looking at the script.


comment:
Move morningglory img over to the left a smidge so drop shadow isn't cutoff


comment:
At end: Hard-to-control weeds "title" with definition - make "Hard-to-control weeds" larger than definition text


comment:
Can you move the PF btn so it isn't over the pause/play controls on the video?


comment:
there is some text in DAS green that are for definition rollovers. Just make these words bold but still in black so they don't look like you're supposed to do something with them


comment:
Another comment for this popup went in with the page you click to get to this video popup.


comment:
I really keep wanting to click the module titles to go to tha tmodule rather than the submenu titles. Does that make sense?


comment:
2 spaces between "can" and "avoid" in intro text


comment:
OMG, I LOVE how this turned out! Love the music too! I really hope they like it! :)


comment:
I'm aware that this is how I provided the graphic to you, but the text looks super small on the icons. Jenn - do you think we can manipulate their graphic a little? Size down the inner circle so that we can make all the little drop zone circles and circle icons larger?


comment:
Now that we're back to Cummins colors for this screen instead of different colors when we created the graphic for the design proof, I feel like it is weird that the buttons are blue. Suggest making them dark gray.


comment:
First line of intro text - two spaces between "know" and "how"


comment:
Really lovely job on this video, everyone! I like it a lot.


comment:
Agree with Christa - Let's make the circle icons a bit bigger so that the text isn't so microscopic on the cirlces


comment:
In directions - two spaces between "decision" and "tree"


comment:
The exclamation mark graphic looks grainy around the edges


comment:
I believe for the video, Holly suggested changing the text in the middle circle to just three items. Laura - can you confirm that this is a change we need to make?


comment:
In the header, each module should be titled WITH its number. i.e. Module 1: Navigating the Closed Loop, etc.


comment:
Intro text - two spaces between "loop" and "drives"


comment:
Something really weird is happening when I click the next button on this screen, and happened each of the 3 times I tried clicking. When I click, the window I'm on just completely closes.


comment:
Seems like the first letter on each answer option should be capitalized. Laura?


comment:
I feel like they'll think the bkgd on the detractors is too pink. I know it is hard with red, but maybe make it have more black in it so it is more of a light burgundy than a light red - will make it look less pink


comment:
The change that should be made is swapping out this graphic for revision 8, uploaded 11/22. Words are: Measure, understand, improve, communicate.


comment:
This is my fault, but he's too big on images 10048. 10074, 10076. I'll send you new versions so it doesn't look like he's "growing" when he changes to these poses


comment:
Vertical line that divides the two people's areas - don't have it extend higher and lower than the blue/green bkgds


comment:
FYI, this is a page Jenni will want "Next" disabled until all rollovers have been activated.


comment:
Text SHOULD read: "Every call you make is an opportunity to improve in some way. For example, in the scenario below, the customer was already a promoter, but offered a suggestion that improved the service to many other customers."


comment:
Can checkmark when video is complete go to the left of the word instead of in the middle?


comment:
same thing here as detractors with the vertical line separating the 2 areas


comment:
This screen needs updated intro text. What's here now seems like placeholder from the design proof.


comment:
text change
Analytic Cycler to Thermal Cycler


comment:
text change
Watch me move through the system step-by-step and see how clever it is!


comment:
text change
Click the video to see me move through the Sample Supply Module


comment:
have a delay at the end of the videos to give people time to read the text.


comment:
please add pauses at the end of all videos


comment:
change text
I can also be aliquoted for up to 3 assays


comment:
How long does it take for 96 tests to be transferred, ...


comment:
text change
Watch ..... to help me move forward.


comment:
Select the best answer based on what you have seen so far.


comment:
Remember .... can run up to 3 different assays at a time!


comment:
This is too busy.
Remove the extra monitors, and all background stuff and just leave the minimum of stuff.


comment:
change text:
Samples are easily loaded using rack trays that hold up to 15 standard, 5 position sample racks.


comment:
There are primary and secondary tubes....tested for other assays together with me.


comment:
text change
Sample Racks (RD-5 and MPA)
These sample racks are called RD-5 and MPA racks.They hold primary or secondary sample tubes. Each tray holds up to 15 Sample Racks, for a sample tube count of 75 for each rack.


comment:
on the intro paragraph, can you put a blank row between the first and second sentence.  Also, "  " around the name of the options, or make it clearer that they are the names of the options, maybe you can make them bold instead, to save space.


comment:
Can you make the character happier and make it look like he is not slouching.


comment:
Can we fix the character to look happier and to not appear slouching.


comment:
We need to either put numbers on the drawers, or make it clearer where there are drawers. I am not sure if readers will know where the drawers are.


comment:
First line "I do not have to empty it too often" can we replace with "I know when to empty it". Alternatively, if there is room, indicate that waste only needs to be emptied once in an 8 hour shift for 6800 and every 4 hours for 8800.


comment:
State that the red box highlights where the sealed amp detection plate is stored.


comment:
I clicked the monitor and it was accepted as the Instrument Gateway.  This is not the instrument gateway.  Isabel can provide more commentary on this.


comment:
You could have them point in the previous session to the Instrument Gateway which is the computer found in the Sample Supply Module. Secondarily can point to the monitor, which is where you get the readouts.


comment:
not sure what the "cc" button was for during the "color" module.


comment:
">>" in the upper right provides a nice TOC, but it there a way to make it more intuitive to the viewer?


comment:
Guy's thought bubble - I have a feeling this will be too cartoon-y for them


comment:
again, can you move PF btn so it isn't over play/pause controls?


comment:
weed picture popups - outlined in DAS Green, needs to be an Enlist color


comment:
Problem weeds graph: Audio says Midwest soybean growers, source in graph says 2011 Stratus Ag Research Study - should these be the same?


comment:
Problem weeds graph: highlight on lambsquarters and morningglory is really subtle. Suggest also using an Enlist color instead of blue


comment:
Corn video with Enlist logo and white bar over it - I realize we didn't make this video, but it is jumping around a lot and with the white bar/Enlist logo, you can't even really see the corn, just see stuff moving around in bkgd.


comment:
White boxes that come out from left of screen should have rounded corners on top right and bottom right to follow BR's use in design.


comment:
1:00 - SureStart r-ball should be superscripted


comment:
Enlist equation should be in Interstate, not Arial


comment:
Enlist Duo popup - text is up higher than on Enlist crop and Enlist Ahead - make it the same


comment:
Blue text "see summer poster called..." is not onscreen text, but was just a ref for where to find them img.


comment:
0:30 - Enlist DuoTM herbicide needs to be all on one line


comment:
2nd paragraph - Colex-DTM Technology should all be on one line


comment:
Can you make the blue bar showing that this is the active module a little wider? it is right up against the E at beginning and e at end


comment:
Can you make the highlights on attributes not go so bright on components/attributes - they get so bright that it is difficult to read the white text


comment:
1:08 - 2nd & 3rd bullets are closer together than others


comment:
0:45 - directional text "Click the Resources button..." button should not be bolded


comment:
0:21 graph - this is not the same one I gave you. the one in the files I provided has text in interstate (and should hopefully appear more "crisp" on the text). Let me know if you need me to send to you again.


comment:
1:09 - should show full nozzle instead of overlapping with white box behind text. also, drop shadows are nearly non-existent on the white boxes behind text


comment:
There's supposed to be an image of sprayer at beginning of this video before the steps to cleaning out the tank


comment:
#1 text - you've got some extra words in there


comment:
I realize it is the intro to Enlist Ahead, but seems odd to have a screen just called "Introduction" this far into the course. It threw me off


comment:
Make Enlist Ahead logo larger (before zooming begins)


comment:
First text "What is the EnlistTM..." and equation text @ 0:10 should be Interstate


comment:
Enlist family graphic - make Enlist Ahead bigger here too (0:10)


comment:
Realize now you have used Interstate Condensed, not Helvetica Neue. Don't use Condensed versions


comment:
Enlist family graphic - make Enlist Ahead bigger here too (0:44)


comment:
Should also have directions for exiting course or something to know this is the end of the course (other than not having a next btn)


comment:
Enlist DuoTM Herbicide menu text - Title on popup - I believe it should be Colex-D(TM), not COLEX-D(TM)


comment:
Agree to fade the music audio out better at the end. Also, I would suggest leaving that freeze frame "a better way forward" on screen rather than making it all white.


comment:
For some reason the feedback tool isn't scrolling


comment:
I like size of body text. Christa - is that an Enlist branding rule? or just what you've done in the internal courses?


comment:
Remove reference to poster - that was instructions to you, not on screen text.


comment:
Continue misspelled. I think it's pretty consistent throughout the course.


comment:
The underlined words in the text were meant to be hyperlinks to the glossary. Just remove the bold, color, underline in this popup


comment:
Delete the last screen where it talks about "our job". that was targeted to an internal audience.


comment:
Theres a weird flicker in his movement at the 1:50 mark


comment:
Ignore Christa's comment about the graph source info. It's fine.


comment:
Add source information to first corn belt map: Stratus Agri-Marketing, Inc. Glyphosate Resistance Tracking Study USA, 2010.


comment:
Move Enlist logo above the video rather than on top of it.


comment:
Program approach graphic - the 2nd blue box needs to change to: Apply broad-spectrum, soil-applied residual herbicide


comment:
From this screen on, i don't think you should use the weed icons in the little bubbles. Those always represent the differnet types of weeds and for example on this screen, we aren't really talking about weeds. It makes sense in the first module where we're really focused on it, but not later in the course.


comment:
1:02 - The image here still looks like the injured corn - it's leaning over.


comment:
In the 4th feedback item, the text is smaller than in the other feedback boxes.


comment:
OK to use weed icons in text boxes in this screen.


comment:
The movement between the three frames was a little much. I would only show panning across one frame at a time if possible.


comment:
List of sensitive crops - can we change some of the images with this list? We could easily come up with images that go with each bullet rather than staying on that static image. This is a nice to have.


comment:
at :35, he refers to the sample on the right...which is currently on the left. Move it to the left side of the other image.


comment:
Add onscreen instructions above the blue boxes: Click each box to learn more.


comment:
"it gives growers a powerful tool...." remove period at the end of this phrase


comment:
I would just bring the colex d attributes and benefits in in bunches - that will help keep the thing moving a bit more


comment:
Can you flip the enlist logo and 360 logo so that his gesture matches what he's talking about?


comment:
In Duo sub-nav, Colex-D should not be in all caps


comment:
Add page numbers to each module - X of X above back and next buttons


comment:
On iPad - there's a frame around the video player on each screen. This is a nice to have fix for external alpha, but something that I think needs to be done eventually as more and more courses are viewed on the tablet.


comment:
on iPad - Theres a "flash" of the video at the end of each video. I didn't notice it in firefox


comment:
Subnav needs an additional item - "About Enlist"tm" 360". See script for the text to put behind the button.


comment:
Also update onscreen text with something from this course, not one of the internal ones.


comment:
Remove instructions regarding glossary - we didn't higlight those items in this course.


comment:
In the Enlist Weed Control System sub nav, change the second bullet to "Hard-to-control and resistant weeds"


comment:
Enlist Corn menu--the section description is in latin. Change to: This module explains the role Enlist" traits play in the Enlist" Weed Control System. It describes the tolerances provided and gives a description of the introgression program at Dow AgroSciences.


comment:
Enlist Duo menu: remove latin description and replace with the following (from page 4 in script): This module describes how Enlist Duo" herbicide provides exceptional control of broadleaf weeds and grasses, including those that are hard-to-control or resistant. It also discusses Colex-D" Technology and the attributes it brings to Enlist Duo".


comment:
In Enlist Duo sub nav, Colex-D should not be in all caps. Also, "with" should not be capitalized.


comment:
Enlist Ahead sub nav...remove latin and replace with content from p 4: This module describes the three pillars of the Enlist" Ahead management resource  technology advancements, management recommendations and resources, and education and training  as well as what those pillars bring to retailers and growers.


comment:
Next Steps sub nav -- remove latin and replace with the following: This module summarizes the key points you should take away from this course about the Enlist" Weed Control System.  It also provides links to the Enlist 360 Quiz and the Power to Promote website.


comment:
I think that there's a big section of screen 1 that's missing, isn't there?  After the video clip, the agent should come on and give an overview of the training and introduce the navigation. (see pg 6 in script). Right now, the video just ends abruptly and the agent never appears. Clicking Next just takes you right to page 2.


comment:
When the agent "pulls" the Enlist Duo and Enlist Ahead logos on, it looks like he "drops" the graphics and keeps moving his hand.  Maybe move the "base" graphic behind him a little to the left so that you can keep the graphics in the agent's hand a little longer?  Let me know if you need clarification...and I think this is kind of a nice-to-have edit for alpha.


comment:
When the weed icons appear, it needs to be more obvious that 1) it's a herbicide that's being applied; and 2) that the susceptible weed dies after one application, but it may take more than one to kill the hard-to-control weed.  Could you make the weed icons a little smaller and put them inside boxes/windows and show a boom going across inside each window, or maybe the droplets coming out from some nozzles that come down from at the top of the window? Let me know if you have questions.


comment:
In the hard-to-control weeds definition that appears at the very end, remove the period after "action".


comment:
Similar feedback to HTC weeds screen. I think it's hard to tell that the droplets represent a herbicide application, and I also think it's hard to tell that more than one application is being made. I think it would help to put the weeds in a window/box and with nozzles coming from the top of the box and the spray coming out of the nozzles. There should be a deliberate pause in between "applications" so it's clear that it takes more than one application to kill HTC weeds and no applications will kill the resistant ones. Also, don't make new resistant weeds appear after the susceptible and HTC ones go away.


comment:
FYI - need to clear the feedback tool or make a new release because there's still client edits here from design proof


comment:
Its weird to me that the video is so much smaller here than before. I know we have more intro text, but maybe you could just have an img that is clicked to show the video in a popup at the large size it was before. Then you could also have a little more room to not have the popup video comments over their faces.


comment:
We had discussed showing how each decision point affected the overall NPS score; was that nixed altogether?


comment:
After video ends, should have click next directions


comment:
The red detractors box is up a pixel or two higher than the other 2 boxes


comment:
Resistant weeds definition--can you move it up a little? Seems close to the bottom of the video window.


comment:
I am not clear from your notes in the script--will learners eventually have control over making the boom go across? Originally, I think they had to click a tractor icon. I think it would be good to make them click something...otherwise we should change the text at the beginning that says "Complete this exercise..." to "Watch this animation..." so people aren't thinking they should be doing something.


comment:
It doesn't look like he's pulling in the 2011 graph quite right...it stops moving and he's still pulling it. Can you line it up better so it looks more like the other two when he's "pulling" it onto the screen? I love this screen, btw. Looks fantastic!


comment:
I think the text "The effect is larger than glyphosate resistance" should look more centered--or even left justified--over the chart. It just looks off-center b/c it's so far to the right.


comment:
The agent gestures to the left side of the screen after you remove the video clip and right before the program approach graphic comes in.  I think it looks kind of weird...any way to bring in the program approach graphic sooner?


comment:
the agent seems to have a pinkish glow or something around him...most prominent on his right side.


comment:
Enlist crop pop-up: Put the TM in the pop up title. Accding to style guidelines, it should always be in titles.


comment:
Exceptional weed control pop up: remove "Together" and start the sentence with "The three components..."


comment:
Agree with Christa...at about :59 the image should be of Enlist corn with no leaning stalks visible


comment:
Can you make the text that comes in after the video clip appear AFTER the agent stops walking to the left? I think it comes in too soon.


comment:
I'm not sure that the images at 1:24 and 1:29 are showing grassy weeds.  We may need to find different photos to replace those.


comment:
The outline of the images appears under the title area before the images actually drop in. Can you keep them off completely until they are supposed to come in?


comment:
on the last feedback item (about FOP tolerance), delete the word "become" and add the TM after Enlist.


comment:
paragraph 2, first sentence: remove "the" before Enlist Duo herbicide


comment:
At about :38...the blue and red bars should highlight. I'm only seeing the blue highlight.


comment:
At :54 the agent says "the Enlist Duo herbicide". Any way to edit out the word "the"?


comment:
He says "The Enlist Duo" again at 1:04 or so.  If you can edit out "the" that would be great.


comment:
Shouldn't the Colex-D logo have a little TM after the D? Did it get cut off?


comment:
I agree with Jenn about the moving...made me dizzy. Plus, it looked like there might have been some injury on the Enlist crop when it panned to the left.


comment:
The chart needs a data source...see text under chart on p. 49 of script.


comment:
Is the green font different than on other screens?


comment:
I think that when the agent says "Let's start our dicsussion...", the Enlist Ahead logo should fade out and the Technology advancements text should move up into it's spot. Then the Colex-D logo should appear under that bullet.  I feel like it's too busy or crowded on the screen at the end the way it is now.


comment:
at :10...need to add the TMs to Enlist crop, Enlist Duo and Enlist Ahead


comment:
I agree about the music being too loud--also, it kind of ends abruptly, just kind of cuts off. It would be better if the music kind of faded out and the Enlist Weed Control System logo came on as the directions appeared.


comment:
First link in Resources should be Enlist Power to Promote (link to the same place, just change the link text)


comment:
The audio doesn't play when you hit the play button.


comment:
John's roller bag and laptop should be by him in the opening scene.


comment:
On the computer screen, the wireless network connection names should be the same as the ones in the question.


comment:
The spacing on the question looks a bit jammed (the "Choose his best action" text looks like it got sandwiched in there)


comment:
On all the wrong answers, when you first get to the feedback screen there is no stuff there - and then it appears and someone steals it.


comment:
Should the theft be the same in all the incorrect feedbacks? In one it's the wheeled bag that gets dragged away; in two others all his stuff is in the chair and someone grabs it.


comment:
In the correct feedback, John's stuff should be with him in the establishing shot. 

Also, this animation was very choppy (note: this could be my connection; all pages are loading very slowly)


comment:
The text in the e-mail header area is all misaligned. Also, there should be an email address for Anjum in the To: field


comment:
On the Yahoo answer, isn't he supposed to be reading a Flipboard article about a security breach at Cummins?


comment:
On the feedback with the e-mail about the spam, the text is crooked (I know this is because you can't rotate a textbox in Lectora). Is there any way to manipulate the phone image so the text box works on it?


comment:
In the final instructions, do we just want to send them to the Resources tab instead of adding new links to the screen?


comment:
On the wrong feedbacks, I think the "You've been hacked!" text is supposed to go on the computer screen, not in Anjum's feedback.


comment:
Change "need" on the text message to "needed"


comment:
The dashes on the text are not consistent - change so that there is either one dash or two dashes at each both places


comment:
When I clicked on the correct answer and the pop-up box appeared with the VPN info, I couldn't read what was on the far left of the pop-up box. Maybe place over the feedback box, not under it.


comment:
When I clicked on the first option (Go to the newsstand and keep an eye...), I didn't see anything appear (only the chairs in the airport). Then, I clicked "back" and ended up on the final screen in the oourse with John and the phone.


comment:
I echo Alicia in that this scene feels really choppy, the feedback screens in particular.


comment:
In the feedback box when clicking on the 4th option (Upload the document...), make sure the "W" in Website is capitalized and that there is a space between "Web" and "site"


comment:
In the feedback for refuse to download, add a comma after "Apple App Store."


comment:
Add a comma after "Apple App Store" in all of the feedback boxes.


comment:
In the feedback box for his phone, lowercase "Secret" in bullet #3.


comment:
In the feedback box for his phone, "creditable" is spelled wrong in bullet #4 - spell "credible"


comment:
One thing I notice is different times on the phone throughout the course. On this opening screen, it's 2:49. On the feedback with the email about the spam, it's 8:36. On the phone at the end, it's 12:28. These should probably be similar times. I guess the exception could be the spam email because that be sent after.


comment:
One time when I went through the course, I received a screen with a certificate. This time, I clicked "next" after the final screen, and it just took me back to rows of airport chairs.


comment:
can probably speed up this video a little bit...seems to drag somewhat.  but if you do speed up make sure not to spee dup too much or else we will have the reverse issue of going too quickly.


comment:
the defiitions do not work in the weed resistance video when I hover over them...not sure if they are supposed to or not.


comment:
in the FOP tolerance video, from 1:31-1:42 ont the time, the narrator is speaking about resistant johnsongrass problems in row crops and general comments about gly-resistant grass problems...however, the pictures how pigweed or waterhemp escapes which are broadleaves and not grasses.  These pictures need to be removed and either replaced with pictures of johnsongrass escapes in corn, beans, or cotton, OR else just stay with the picture of corn with some escape grass that you currently are using from 1:19-1:25 in the video. Can use this same image duiring the entire discussion about resistant grasses if we can't get another picture to include.


comment:
on introgression video, from 0:27-0:39 the narrator talks about global breeding facilities.  We should show a map of where DAS has all its breeding facilities during this time on the video screen.  BR or marketing has such a picture we can use.


comment:
on the introgression video, from 0:40 to 0:50 the video shows a picture of a scientist in a lab coat conducting lab research.  Replace this with a picture of someone conducting performance seed yield testing in the field.  We should be able to get an image like this from the seed folks...maybe Cole Hansen or Jim Bing can get this image.


comment:
in the Take Notes section at the bottom, it looks like you have two spaces after the periods in three instances - change to one


comment:
In the Take Notes section at the bottom, add the word "it" after "but" in the third sentence to read: "...but, it will help..."


comment:
in the Resources tab at the top, the one resource isn't a link (also, I'm pretty sure it shouldn't be there anyway), as it relates to training itself and not this specific topic


comment:
in the Glossary at the top, pretty sure you don't need any of these terms, as they are related to training and not this topic itself (if no Glossary terms in course, remove this button)


comment:
A couple spots here in which you have two spaces instead of just one: 
* After Glossary in the top-left corner box 
* After Resources in the top-left corner box
* Between "to" and "Course" in top-right corner box


comment:
In top-right box, make a few changes: 
* add a colon after "right)" to read: ...right):
* delete period after course


comment:
Cummins never has an apostrophe - take off in blue directional text to read: "...Cummins marine history."


comment:
In 2002 popup box, add a comma after "Mercury Marine" in first sentence to read: "...Marine, forming CMD."


comment:
The "happy" version of him needs to be replaced. I sent you a new one where he isn't SOO happy looking, just smiling


comment:
1st set of choices, top option: 2 spaces after 1st sentence


comment:
This section is somewhat confusing if someone has not done it before. Should SHOW IT first then allow the user to DO it, instead of just going straight into the DO it portion. This could also reinforce training better as there are two things going here. Adding buttons and removing buttons. The other thing is halfway through the process, I forgot what button we were adding...It would be good to add one of those GREEN boxes that reminds the user what we are removing and what we are adding to this SM Workspace.


comment:
"Crash!" is direct, but isn't quite the impression we want to give for the future of our servers.  Would it be possible to animate someone spilling coffee, or having water drip from the ceiling onto the server?


comment:
The "Archive Database" indicator in the bottom of the screen, which is referred to in the dialog, is actually being covered up by the back/Play/Forward bar at the bottom.


comment:
Can we provide instructions (as least in the text) for how to open the Hot Backup Setup window?

(In the "Configuration" menu, choose "Hot Backup Setup".)


comment:
The Exit button does not work to close the course.


comment:
Step 8 - make it clear that "processing" means it is working.


comment:
Can we please use a hard drive icon that doesn't have a Windows logo on it?


comment:
Can you reduce the text box size? There's a lot of empty space with little copy in that big box.


comment:
The guy's shoes blend in too well with the background, he looks like he has no feet! I'll send another version with black shoes to you :)


comment:
I didn't get feedback till re-arranged the items because the wrong one doesn't bounce back. Should it bounce back if it's the wrong answer?


comment:
Submit button can be left aligned with the check boxes so it doesn't look like it floats on the right.


comment:
Same feedback with Submit button alignment


comment:
All text including instructions are center-aligned. This is different than other courses of Cummins. Is it intentional?


comment:
Change feedback to: "... and add a tally mark to the production worksheet for each litter weaned."


comment:
Move the third item to the bottom. 
The way it is set up now the last 2 items have to move to the "Do" column, since the "Don't" column will be full.


comment:
Change "cleaned cage lid" to "clean cage lid" in the Barrier test. Leave as is in the isolator version.


comment:
The item that goes in first place is not in the flipbook. Need to check if this is the proper procedure. To me it does not make sense to wash hands before taking off street clothes.


comment:
There is a pause at 1:11-1:13. Is this so the reader can view text?


comment:
"Enlist(TM) corn is only tolerant to applications of Enlist Duo herbicide"-while the point of this is to say that Enlist crops have tolerance to FOP, it doesn't address the fact that Enlist crops, while physically able to withstand other 2,4-D formulations, is restricted from a label standpoint. We should reword.


comment:
Please make sure screen resolution is standard for Cummins laptops.  We should not expect all employees to meet the training needs, but make sure we meet thiers.


comment:
In 2002 popup box, add a comma after "system" in the second sentence to read: "...fuel system, and the Zeus..."


comment:
In the first paragraph, take out the apostrophe on "it's" and change to "its" to read: "Cummins sells its marine..."


comment:
looks like there are two spaces after the word "main" in the text


comment:
in the Trawler popup, add a hyphen between "long" and "range" in the first sentence of the first paragraph to read: "...for long-range trips..."


comment:
in the Trawler popup, add a comma between "low" and "continuous" in the second sentence of the first paragraph to read: "...by low, continuous running..."


comment:
in the Trawler popup, change "their" in the second paragraph to "its" to read: "Cummins sells most of its engines..."


comment:
in the Speed popup, add the word "are" between "and" and "entered in the second sentence to read: "...trips and are entered..."


comment:
in the Speed popup, add the word "that" between "boats" and "typically" to read: "...are boats that typically..."


comment:
in first paragraph, change comma before "however" to a semicolon, to read: "...world; however, about..."


comment:
need to change a few pronoun things in the second paragraph - I would reword the paragraph to say: "Although many builders make boats using engines outside of Cummins product offerings (like gas-powered boats, sailboats, and those below and above HP range), Cummins sells to about 25% of all the builders in the world."


comment:
in the third paragraph, add a comma after "East" to read: "...Europe, Middle East, and Asia..."


comment:
missing blue directional text on screen ("Click Next to Continue")


comment:
in the government popup, add a comma after "boats" in the first sentence to read: "...boats, as well as..."


comment:
missing blue directional text on screen ("Click Next...")


comment:
There is a spot on the graph with the question marks (???) - If that's a note to Cummins because this percentage is Unknown, make a note on the page and highlight in yellow asking for what this represents. Or, if it's unknown, put "Unknown" instead of the question marks. Or, if it's other, put "Other" instead of the question marks.


comment:
Next to the first check, add a comma after "solutions" and one after "propulsion" as well, to read: "...solutions, including engines, propulsion, and controls."


comment:
i feel like the audio takes a while to start after I've clicked something on this call


comment:
When you select the correct answer it does not validate the answer as correct at the bottom and move the lesson forward.


comment:
Have to click above the arrow to get scroll down to work


comment:
Again the EXIT button did not close the course


comment:
There should be a step before #1 telling how to get to the Hot backup Setup window.


comment:
Step 6 should be showing the ellipsis next to the IP address on the previous screen before the new window pops up, or else they will be looking for it on the pop up screen.


comment:
Volume suddenly went very low on this slide compared to the rest of the document.


comment:
Control bar is blocking the view of the lower right corner - which is where the highlighted field should be displayed


comment:
Let's ditch the we will 'First, start with... Then, create..."


comment:
Feb 1 - change OTF to Observed Time (Days) and update text to say "My Observed Time (Days) has started..."


comment:
the highlight on Add Certificate button didn't show up right - it was half off the button.


comment:
need to add "Annual Auto-Recert" to the directions when you tell them what to select from the list of certifications.


comment:
jill should be behind the bar at the bottom of the screen


comment:
I get a weird glitchy screen here before we see the expired certificate screen


comment:
Server administration needs to come off of this screen - And weirdly, my feedback is showing up here, as is Amanda's. Oh, and even better, it appears to be mapping to certification basics in the PF tool


comment:
We would like to switch images.  The boy on the right should be used as the new image of  "David" (Sofia's son) for the rest of the video.  Place the current image of David here on this slide.


comment:
At :26. We would like to switch images. The boy on the right should be used as the new image of "David" (Sofia's son) for the rest of the video. Place the current image of David here on this slide.


comment:
At :28.  Doesn't make sense to be talking about the parents but be having them reducing in size at the same time.  Have them fade out at the next slide, when you're talking about "reducing the chances of a child living in poverty"


comment:
remove the extra space before "image" in the insructions.


comment:
After the drag and drop, it hangs on this screen.  I didn't get any feedback and I'm stuck.


comment:
Are we going to show the components inside the analyzer here?  If so, we need to spell that out for them and tell them that on the next several screens they will follow the sample through the internal components of the analyzer.


comment:
At :36.  Can the tint that covers NYC not be blue?  It makes it look like a rainstorm. A brighter color would be better.


comment:
At 1:06.  Can we capitalize each items on the checklist: "Helping to locate parents". In text below do:  Helping to locate parents. Establishing paternity, etc.  Each item should be separated by a period.


comment:
At 1:42. Please revise script to: "Setting up a child support order with OCSE has many benefits for both the custodial and noncustodial parents."


comment:
Analyzer is lower case in the title, but upper case in the module buttons


comment:
At 3:01:  Change the script to:  "Furthermore, when fathers are involved in their kids lives, they are more likely to complete school and avoid drugs and other criminal activity"


comment:
At :2.  Please change script to: "Custodial parents can be young or old, male or female, and represent every income level and ethnicity. Here are some of their stories."


comment:
At :36 - Change the Nita story to "After establishing a child support order, Nita has been receiving regular payments for her two kids from her ex-husband, Ravi."


comment:
At :47.  Change Eva script to "Eva has just become the guardian of her teenage niece.  They are both receiving cash assistance."


comment:
At 1:46.  Please revise script to read "No matter which path a custodial parent takes, an OCSE caseworker will work with the custodial parent to complete the child support application."


comment:
That's a lot of information - how is it presented so that it's easily digestible by the user?


comment:
Typically IT will only know their side of the LIS, no software from Roche side.


comment:
Nevermind - I see that this is just an introductory animation


comment:
At 2:01.   Check should say "NCP" under your name.  Or be signed by "NCP".   Should be made out to Department of Social Services. Maybe put "Child Support Payment" in memo section?
Also, on script spell out and verbalize "Department of Social Services" (instead of DSS).


comment:
Rollover titles overlap the description text


comment:
Replace sensor with a higher dollar item. Trunk stock item.


comment:
At 2:36.  Take out this entire slide.  No longer necessary.


comment:
Having trouble going back - using back OR the menu - to select the first hot spot without clearing my cache


comment:
Check the capitalization in the feedback.


comment:
At 2:45 - Reword to say:  Custodial parents who are not on cash assistance, like Sofia, are not required to apply for child support. However, Sofia wants to make sure that David receives consistent support from both his parents, so she started the process to file for child support on her own."


comment:
You need to represent the screens of this section


comment:
Double check the hot spot for the Operator Notebook, I struggled to toggle it off.


comment:
I'm confused why there's a list of resources with descriptions, before a second screen of resources with descriptions...


comment:
At 3:03.  Re-word to say "Custodial parents not receiving cash assistance receive 100% of all support paid by the noncustodial parent - aside from an annual $25 administrative fee."

Can we change the graphic here to represent 100% of monies flowing to CP?


comment:
At 3:14. Change script to read "The OCS application process is similar for all custodial parents..."


comment:
At 4:13.  similar to the last checklist.. At the bottom use periods to separate the individual items.


comment:
At 4:40 Same comment.  Please capitalize and separate items at bottom with periods.


comment:
At :20. Reword as follows: "Like custodial parents, noncustodial parents are very diverse. They can be father or mothers, may be young or old, male or female, and represent every income level and ethnicity. Here are some of their stories."


comment:
Ignore comment. It is added to the last version of the flipbook :-)


comment:
Ignore comment. This has been added to the last version of the flipbook :-)


comment:
Well done.  Doesn't take a lot of time, hits the high points and relevant.  Would have liked to know where to access the "Black List", providing it is out there.  Recommend adding a link or where we can go to download the app that contains the list.  If it is not out there, it should not be referenced.


comment:
I do not like the language the corn without the Enlist trait is not doing so well.  It is dead!!


comment:
I agree with Gary here.  I think the glyphosate is doing its job and the carcasses are not there to show it quite yet.  These weeds would likely be carcasses in another 3-7 days in the gly treatment


comment:
Drift is talked about a couple slides back and then we went to rates now we are back to drift again.  Can we lump the drift into one series of slides then move to rates?


comment:
in the second paragraph, add a comma after "course" to read: "...for this course, you will need..."


comment:
This is Question 3 - but it says Question 4 on this screen.


comment:
in the question, make "market" at the end plural to read: "...Marine markets."


comment:
on the 4th answer option, I would capitalize "engine" to be consistent with the other answer choices


comment:
in the assessment itself, I didn't get any popup boxes after I clicked "Next" at the top - in some of these other course, I got something like "Sorry, that's not correct." or "That's correct!" after clicking Next before advancing to the next question. Should those be here as well?


comment:
Change the course name by naming your title in the title explorer (at the top left pane) it is dynamically generated, so you can see that it is working by entering preview mode.


comment:
In Lectora, I would take the pages out of teh section entitled "Section 1" (you can see it in the dropdown) Unless there is a way that you want to "chunk" the content into meaningful sections, you don't need them.


comment:
Since you don't have much text, move the entire graphic up a bit to even out the while space


comment:
Add "click next" directions to bottom left


comment:
Add "click next" directions to bottom right (I mean right on the previous page, too)


comment:
Add "click next" directions to bottom right


comment:
Per a recent conversation with the client, we can remove the "select your role" field from this screen.


comment:
Overall, the animation seems slow to me. Can we speed it up? Also, it seems like it needs some kind of "frame" around it to define the space. Last, can we add background music? I'm wondering if we can use whatever they used in CSE?


comment:
There are a couple of places in this course where we just have a character standing out in space. Can we add some office-type backgrounds similar to what we did in THINC? I will ask Christa to pull a few for you...


comment:
The directions should say "Click the Next Arrow to see an example of how we work together."


comment:
Let's remove the bullets (just have the words next to the pics).


comment:
In the Leverage Common Processes popup, please change first sentence to: "Following common processes helps Human Resources meet the expectations of the business and drive continuous improvement in the cost and quality of services we provide."


comment:
Onscreen text is from the previous screen. Should be: "We have introduced a lot of CUmmins terminology in this section. Are your ady to spreak the language of Cummins? Test yourself by helping two HR employees use the terminology correctly."


comment:
I LOVE THIS MINI COURSE!!! Can't wait to share it with other groups!


comment:
The answers go to the right place when I hit submit, but no feedback appears.


comment:
Make sure the "Are you sure you want to exit screen does not cause bookmarking issues. ON the LMS we do not want that to be the page that gets bookmarked as last viewed!


comment:
The words "On the Job" are supposed to appear on the icon below the little guy in the desk.


comment:
On the left-hand column, why is there a red squiggly line under the word "Component" as if it is misspelled?


comment:
The triangle graphic seems incomplete - are there parts missing? The function names (Corporate HR, Line HR, CBS HR) are missing from the triangle points. Also, the term "HR Strategy" should be in the middle of the triangle.


comment:
When I left this page and came back to it, I could not re-do my answers (since the radio buttons I'd chosen before were already selected, I had no choice but to pick another wrong answer to get past it).


comment:
Font on the blue directions looks to be Arial rather than Arial Unicode.


comment:
Second sentence, the phrase after the comma, change to: "so to create a cohesive global strategy HR employees must:"


comment:
Feels like this slideshow needs a background. I'm okay with something blurred. Since a few of the characters are holding coffee mugs, maybe a break room setting?


comment:
Feedback popup, remove the words "in order" from the fourth line.


comment:
Once you roll over everything, directions should change to "Click Next to continue"


comment:
Either bkgd music or I was thinking sounds to accompany the animations - (electricity for lightbulb, pages turning for policy book, etc)


comment:
There should be a graphic/animation for "structure."


comment:
Corporate, Line, and CBS bullets should actually be sub-bullets.


comment:
In the last sentence, let's delete the "HR" before staff members. It's currently very redundant.


comment:
The last sentence before the directions is Cummins official definition of functional excellence. let's italicize all the words after "Functional excellence is" and offset this sentence in a box or something.


comment:
Directions say roll over but you have to click. I'm good either way - either change functionality or the directions.


comment:
We need to put the titles in each of the popup boxes so people can be sure which element they are looking at.


comment:
Should have instructions immediately below "success!" that say "Roll over each section of the diagram to learn more about each element."


comment:
The term "Functional Excellence Framework" should be in the middle of the circle.


comment:
There's supposed to be a screen shot of OneSource on this screen (from p.40 of the HR Guidebook .pdf)


comment:
Need to put labels beneath the icons (Process, Tools, etc.)


comment:
After you complete the rollovers, the additioal text that shows up is double-spaced.


comment:
Don't like this graphic at all. Will talk to Christa about updating it.


comment:
Screen title and text on this page are wrong. Should be:

Title: HR Statements and Measures of Excellence

Text: "Remember, the COS practices are how Cummins works together to continuously improve. The HR leadership team created HR Functional Excellence statements to align HR operations with the 10 COS practices. Any new HR initiatives should align with the HR Statements of Excellence as well. You can access the Statements and Measures of Excellence by clicking the Resources Tab at the top of the page."


comment:
About halfway through (3rd screen), Jenny's quote is from the previous scenario. Should be: "We are providing training for Line HR about your responsibilities in the reduction in force process. Training includes the process, communication, and tools you need. You can also find supporting information and documents in the compensation database."


comment:
Again, need some kind of blurred background. Maybe cubicles?


comment:
Feedback in this scenario should appear in a talk bubble since the character is saying it.


comment:
Need background. Since most of it is the computer screen, could just do a desk scene around it. Then the one where we see Amit we could zoom him in so it looks more like he's sitting at the desk than standing around.


comment:
On the Jenny rollover, remove the first few words: "It is important that"


comment:
Directions on this screen should just be the standard "Click the Next Arrow to continue."


comment:
Need regular "next to continue" directions on this screen, too.


comment:
The information in all the popups is supposed to be bulleted lists. These aren't quotes from the characters - can we put on a whiteboard or something instead?


comment:
Popups are just too wordy. Let's re-do as bullets: Leverage should have:
- Foundational for setting business expectations.
- Drives continuous improvement in the cost and quality of services.
- Enables fluid movement of employees across geographies and functions.


comment:
Hire:
- Key driver for creating a learning organization.
- Provides a capable supply of functional and leadership talent.
- Meets current and future organizational needs.


comment:
Catalyst:
- Leadership is accountable for talent management.
- HR supports leaderships talent management efforts. 
- Empowers employees to be active participants in their own development.


comment:
Retain:
- Critical for stabilizing the ebbs and flows of the business cycle.
- Protects our critical skill base during downturns.
- Assesses the implications of strategic choices on human capital.


comment:
Can popups have "X" in corner instead of "Click here to close popup?"


comment:
Change Corporate popup to a click through (as we discussed, nick). Start click through with text: "The Corporate HR sub-function includes a network of 11 different job areas."


comment:
...and can the "thinking ana" be on the first screen? (minus her thought bubble)


comment:
Amit looks a bit wary of jenny. Can we use a dif pic here?


comment:
Can we make the disclaimer longer/slimmer and move off of ana?


comment:
Direction should read, "Click the Next Arrow to learn about Human Resources Functional Excellence."


comment:
The initial instruction is also double spaced.


comment:
I cannot see the speech bubble outline- darken the line. Also, please take "COS #1" label outside the speech bubble.


comment:
Can the three people also have some "environment" images behind them to show work context?


comment:
Also change the Jenny/Amit images so not the same as previous scenario.


comment:
Can first screen include image of Amit? (minus thought bubble)


comment:
Change third question to read, "Corporate HR is drafting a new policy. Which HR Strategic Partner should be consulted in the process?"


comment:
Instruction should read, "Click the Next Arrow for a review of Introduction to Human Resources."


comment:
I see the Cummins logo, but is there a way to make it more obvious that Jason is from a distributor?  I think if that was clear right in the beginning it would make more sense.


comment:
typo on the introductor panel (FDA's current View):
Currently, the FDA is shifting its focus to Laboratory Developed Tests... 
it says "tvo" instead of "to".


comment:
Not bad feedback: the places where you have 2 dashes should really just be 1 long dash (2 times in that feedback)


comment:
clipboard - there's some white pixels around the edges


comment:
clipboard text - places where there are 2 dashes together should be one longer dash


comment:
2nd time to choose, bottom option: place with 2 dashes should be one longer dash


comment:
A nice to have edit - I think that this would be easier as a learner if it was rollovers instead of having to click then close each box.


comment:
Jenni and Holly are not going to like the graphical look of the bar graph. They are going to say it needs to be jazzed up.


comment:
not bad feedback - 2 spaces between "find" and "ways"


comment:
The popup that shows up at the bottom of the timeline doesn't show up when I come back to the page agina.


comment:
chose bad answer for first 2 things, then when it gets to the 3rd time, the image is not in the right place at all, but instead overlapping a bunch of the text. Will send you a screenshot.


comment:
chose good answer for first 2 things, 3rd time to select, 1st option "Really? I hadn't noticed that..." the place where you have 2 dashes should be 1 longer dash


comment:
Instruction after clicking popups should read, Click the Next button to continue.


comment:
Feedback looks goofy. Can we either change it or nix it?


comment:
Question 1: Correct answer SHOULD be CBS HR.


comment:
I can't seem to click off the table of contents. I have to select TOC to get it to go away?


comment:
When I got to this screen, it's telling me I've completed IVD basics. I've not even clicked it yet.


comment:
Remove the first paragraph - stray text from the previous course.


comment:
Can we remove the () around the link to the FDA site? And instead of just putting the hyperlink, why don't we say "... visit the FDA's web site." with website as the hyperlink. Same below, except make Directive 98/79/EC the link.


comment:
remove "the Benchmark" subtitle from the top of the screen.


comment:
I don't think the TOC and breadcrumbs are operating correctly. When I came out of IVD Basics, the TOC said "A Call to Change".


comment:
TOC and Breadcrumbs both say A Call to Change.


comment:
I can't get out of here with the breadcrumbs. The second level screen went away, leaving me with just the article and the TOC.


comment:
I think it may look better to take the graphics out of the table. It seems like a lot more white space than we need to have.


comment:
Again, I think we can ditch the table. Just the images and their descriptions would be better.


comment:
Can we make the paragraphs on RUOs and IUOs into bullets? I think that would set them off more.


comment:
In the first sentence, modify to say "that govern regulatory submissions."


comment:
I read all the articles in "Other Products" but this screen still says the section is incomplete.


comment:
The graph with the popups is not visible.


comment:
Reg Guidance also didn't complete when I was done.


comment:
This screen still says "A call to change" in the TOC and breadcrumbs.


comment:
All main screens seem to be showing up as "A Call to Change."


comment:
let's just bold "Can" and "Cannot" as subheads, there is too much space between them and the bullets.


comment:
Here's an image we can add: http://depositphotos.com/4107022/stock-photo-Young-teacher-during-chemistry-classes.html?sst=0&sqc=11&sqm=42362&sq=%26


comment:
Let's remove the second paragraph. Instead, add the pill bottle from the RUO/IVD screen, but with the label information that's in that sentence.


comment:
Can we reduce the white space in the table? This feels a lot bigger than it needs to be. Maybe make the left column wider and the other two shorter as they don't have nearly as much content.


comment:
Here's an image we can use: http://depositphotos.com/5554224/stock-photo-Medical-factory-and-production-indoor.html?sst=0&sqc=2&sqm=210&sq=%26


comment:
Here's an image that looks sort of like validation: http://depositphotos.com/12675159/stock-photo-Scientific-woman-studying-medical-documents.html?sst=0&sqc=8&sqm=1206&sq=%26


comment:
Can we make the submission process one of the horizontally longer articles? I know that adds another row, but I think it would help make this more interesting.


comment:
What happened to the graphic? We have to have that organizer, it's in all of the regulatory courses.


comment:
We may need to talk about this one Monday. I was thinking I would see the graphic of the submission process that learners could click or rollover and get the brief description of that box.


comment:
Could we add the flowchart as an image to the Presubmission box? that would give us another graphic on the screen.


comment:
Part of the table extends longer than the rest. The rows from Plat Development Environment to configuration management seem longer than the rest.


comment:
The items under the bolded subheads need to be indented so you can tell they're all a part of that item. They also need to be the same color, grey or white.


comment:
in describing submission process, remove the second reference to Submission Process - Interactive. We don't have to list it as an article.


comment:
Can we add a replay button? It jumps you very quickly to the next screen and i think it needs a smoother transition.


comment:
"CUmmins" should be Cummins (lower case u). What is "Are your ady to spreak..."?


comment:
text is very small and crammed together. Do we need all of it on one screen or can it be broken into 2?


comment:
I thought we were taking the note taking thing out of this course? In retrospect, how does this differ from the standard Notes feature in main toolbar?


comment:
It would be nice if the main "role" word appeared under or next to each function once you've clicked on it (i.e. provider, initiator, implementor). That's what we want them to remember.


comment:
Add "on the left" after "first employee" in directions


comment:
corporate in front of HR should be capitalized.


comment:
Dialog box that starts with "The training and tools were helpful..." The 2nd sentence shouldn't be indented.


comment:
Last dialog box. The last sentence uses "effectively twice". Also in that same sentence, remove "in" before "our"


comment:
Screen title doesn't make sense. Shouldn't it be "What Should Amit Do?" or "What Advice Should You Give?"


comment:
Should each thought bubble have a header that specifies which partner is saying what "Line HR, CBS HR, Corporate HR"


comment:
I don't think the screen title works. I didn't get that this was a recap of the previous screen. I would change the title and also the first sentence--"In this situation," to something that mentions Amit and his question.


comment:
Not sure Resources is a tab. Watch standards here. Aren't those all buttons?


comment:
This screen is redundant with the previous screen and with the Resources button too. Also, isn't it button and not tab?


comment:
directions in blue? Also instead of saying "responses on the right..." say "resources on the right.."


comment:
Again, it would be nice if we included Line HR, Corporate HR and CBS HR for the rollover titles.


comment:
Seems the text in Amit's box is not formatted at all. Shouldn't there be bullets?

Also, underline "here" in directions.


comment:
I have no idea on any test question whether I got it right or wrong. Keep to standards here---correct, or incorrect.


comment:
Question 4 is deceiving. I had no idea it was a select all that apply. It says select "which statement" (singular)


comment:
Question 6 is deceiving. Should say "Which two resources..."


comment:
Question 7 the questions don't align with answer spaces/lines


comment:
Okay the feedback box in all red bold letters with an exclamation point looked very jarring to me. I thought it was a virus or something. Tone it down. Use standard yellow highlight if you can. if not, use in black, sentence case, non bold "Note to Cummins" Please provide feedback for answer here.


comment:
Question 8 again directions are deceiving. Is this a select all that apply? Or should it say "Which two..."


comment:
2nd paragrah add work updated
.....Cummins is implementing updated security measures


comment:
Resources Explanation: delete extra space between 'the' and 'Resources'

Click the  Resources button
Click the Resources button


comment:
Links

MyCummins: http://mycummins.cummins.com

MyWork:http://mycummins.cummins.com/wps/portal/EmployeePortal/MyWork/

OnTrack - link doesn't work

SkillTrack - current link doesn't work - try this link: https://skillsmanagement.cummins.com

OS eLearning - Link works

OS System - Link works

Global HR Portal - link works

Global HR Calendar - link works...which is the same as above...just need to look for the calendar specifically on the page

HR FE Page - link takes you to the Global HR Portal...do we really need to list this...learner will need to look for the FE link on the side of the page.

HR Guide Book - need to be consistent with language.  Should change it to match the handbook...suggested resource term..."HR Back To Basics Handbook"  Need to fix the link...should be directed to the FE Page directly if possible.

HR Policies - the link should be the same as the GLobal HR portal...the title to the link is "frequently searched policies"...would suggest using the same terminology for ease in locating the specific link on the page.


comment:
All works fine...no edits on the main page.


comment:
I like the visuals but it seems to go by too quickly...I found myself wanting to slow it down and was actually looking for a time bar to pause...I would suggest slowing it down as I had to replay a couple of times.


comment:
Some screens seem to be up longer than others...the global HR view (map) goes by very quickly...not sure what it was trying to tell me.  Is there anyway to allow the use to slow it down or pause the screens?


comment:
Might suggest we remove the abbreviations...a new hire is still learning what EBU, CBS mean at this time.  If room...EBU= Engine Business Unit; Remove "Segment" after Components; CBS Cummins Business Services.


comment:
12/11/12 - 2nd paragraph 1st sentence Change to Cummins is implementing enhanced security measures.
Sheila


comment:
12/11/12 I think it would read better if the last two paragraphs were reversed (switched) so that it should read as follows and add the word 'Button' after Resources since you did after Exit.

Remember to check the Resources Button for related Job Aids, a link to the Cummins Blacklist, and other relevant links. 

This course is now complete.
Click the Exit Button above to exit the course.

Sheila


comment:
What is supposed to be visible when you click on Help Button?

Or does that get filled in behind the scenes in the Gold version?    Sheila


comment:
objectives say to explain instrument trolley indicator but it's not explained in the lesson


comment:
I like the intro video and pop up information, although it moves a bit fast


comment:
On this page, it is mentioned 'how information applies to each HR Function by...."  I think the more correct terminology would be "HR Group" or "HR Area" rather than HR Function.  We refer to the HR Function as the broad organization, not indidvidual areas.


comment:
I agree that the structure of the phrase on leadership does not match the other 3 strategic HR approaches, and doesn't flow as well -  I recommend not changing them, as this is what is on the goal tree and in all of our other documentation on leadership.


comment:
In this section, I love the click through to show each part of the goal tree.  What I think is missing is an explanation of what each section is.... what are objectives, how do they relate to cummins, why are they important, etc.  We may have touched on HR Approaches in the last section, however the other two were not met.  Could we have a pop-up when those sections appear to describe each of the 4 components of the goal tree?


comment:
Amit's description.  Might need a little bit more around 'business partnership'. Maybe saying this role is responsible for developing a business partnership between HR and business leaders and employees.


comment:
Ana's description.  Might add "processes" to what she/Corp develops.


comment:
I like the drag and drop feature.  Instead of automatically changing an incorrect response, can you give the pop up of "not right" and have the person try again before advancing.  One might miss the subtlety of the word choices changing so it would be nice to know what one got wrong, or make them retry.


comment:
Overall this section does very well to touch on the introdcution in a meaningful way.  However, we don't talk about COS or the business model at all in this section (other than the fill in the blank), yet it is listed in the review of key points.  It might be in another section, but would be good to add this content if we are going to reference it.


comment:
On the quick links/references. I like all the links and see MP has provided comments below.  I would recommend removing the e-learning training for OneSource as this is the only e-learning we reference for the tools listed.  Not sure that this is the right place to reference.


comment:
For the external reporting, should we add language in here about "Business Segments"? as this is how we refer to those 4 categories of groups?


comment:
For the internal reporting business units, I might recommend removing the lines connecting each box - and making the header box stand out differently from the business unit boxes. Individuals may get confused by the connection lines meaning there is a relationship to one another vs just being a list of business units.


comment:
Could we flip the Org Chart graphic 90 degrees to put Global HR on top?  This looks more like a process map structure.


comment:
With the triangle, can we change the font to make the Copr/CBS/Line words stand out more? The graphic falls a little flat.


comment:
Rather than saying many "roles and functions" can we say "roles and sub-functions"?

Also, instead of saying we 'provide' recruiting, can we say something like 'recruiting and staffing services, processes'. As-is this sentence doesn't make sense.


comment:
With the Corporate HR Clicks, I don't care for having to click through each of the 11 boxes. It is not intuitive.  Also, why do we call out and describe these services here, but don't call out the services provided by Line or CBS?  Might want to restructure this area.


comment:
Within the CBS pop-up, we call out several disciplines of CBS, almost everything except for "mobility" would it make sense to add mobility to this list so it is more comprehensive?


comment:
Rather than "HR Function"...I would suggest stating "to each of the HR Strategic Partners".


comment:
I think the learners will think all apply


comment:
I purposefully responded incorrectly.  I didn't realize they were automatically corrected at first glance.  Rather I was looking for the incorrect responses to be highlighted in some fashion.  Also, the example has been shortened I feel it lost some of the context...i.e. the first paragragh.


comment:
This section is well-written as is, but think this might be a good opportunity to introduce the concept of working with others both within and outside of your business unit/business segment. Might be a bullet point we'd want to add or incorporate into existing ones.


comment:
We are missing music at the time the splash page is up.  

Additionally a full screen shows and then moves automatically to the sign in screen...learner may not know to wait or click.


comment:
Welcome to Intro to HR - please revise to reflect "Welcome to Human Resources The Basics"


comment:
Remove the link for MyWork and leave all other links...just need to work out...the learner will be required to sign in.


comment:
need to close down this section as people are trying to read and screens are going fast.


comment:
Not fond of the "brain" can we find some other graphic


comment:
Can we find another picture besides the Brain...and the lightbulb.


comment:
Ana's Employee File - Change to the following:

Experience:  25 years of service with Cummins * Delete 10 years in HR
* 5 years in CBS HR Services
* 15 years in Line HR across business segments
* 5 years in the Finance function


comment:
Amit's profile please change to:

8 Years with Cummins
5 Years in plant Line HR
3 Years on an international assignment


comment:
The sentence that starts with "to lead ...should say 
To lead in the global market


comment:
Our business is broader than the products that we manufacture and distribute.  Please try again!


comment:
Can we just discuss further...I felt I needed to click on the pictures but no action.

Lead by example seems to be an old term...
Missing business partnership, understanding businesses needs, etc.


comment:
The term personality traits implies testing.  Need to find another way to link...
Also clip board implies a task list...


comment:
The Photo looks like the interviewer is looking and checking things off a list..does not portray engagement in the interview...


comment:
The transition from core values to goal tree isn't smooth...we don't build up for the transition.  Can we discuss further?

The initial paragraph 6 SP provide a framework against which...should say "by which".

We shouldn't change the language for consistency and should leave catalyst to create...


comment:
Replace with...but would like to discuss further:

Goal Trees help clarify business priorities and focus our efforts on what we have committed to do, aligning our work with business priorities.
They help us communicate how the work of each employee is tied back to the CMI business objectives so that all of us understand how we contribute to our Vision.


comment:
Looks like all report to Global HR...can we change the look so doesn't look like a hierarchy so much


comment:
remove terms initiator, provider and implementor.  We all work as all at times.

Thanks


comment:
I prefer the Cummins pic better with larger circles...seems like a lot of white space.


comment:
Can we find a photo of Amit so he doesn't look so worried..


comment:
Rather than state OneSource is a great example...state OS is an example


comment:
In the other groups column, might be good to put "other Groups Outside of HR" to be clear.


comment:
The "On The Job" notes is a great tool to have.  I would recommend highlighting this in the beginning of the course just so that people know what it is and how to use it.  It took me until this second section to realize what it was.... just looked like an icon to me. (mostly because I read the instructions too quickly... which I would also likely do should I take the module in the future)


comment:
For the last bullet point of review, change "function" to say HR Group, or HR Area


comment:
The language around "cheaper" has changed to "more cost effective"


comment:
The order of the boxes should be a little different.  They should go in order from:
1. Statements of Excellence
2. Measures of Excellence
3. Skill Matrix....
4. Development Plans
The reason for this is the logical order from high level to all of the HR function through to what's in in for me as an individual.  I woudl recommend re-ordering the boxes, starting with Statments... at 10:00 moving clockwise around the circle thereafter.

This section needs a little more meat to it as well;  The pop up boxes needs a little more description to them.
Statements of Excellence - "These define the aspirational statements of what excellence means for the HR function globally"
Measure of Excellence - this one is ok
Skill Matrix...- "The Skill Matrix tells an individual the skills and compentencies required for a particular job. The skill Matrix is directly linked to Global Position Profiles and can be assess through the SkillTrack annual process" (or something to that effect)
Development Plans - After what's written there, add "Development Plans should be created at both the individual and organizational level"


comment:
Great course.   I like the interactive approach. It reinforces the message.  Thanks.


comment:
actually, it is on both options for the double dash with "Really? I hadn't...."


comment:
2nd option that is "Really? I hadn't..." at the end says "out there on the web.ou." guessing this is maybe supposed to be "out there on the web now." ?


comment:
The intro text needs to be updated on this screen. It is still the text from the design proof


comment:
popup for middle piece: remove _ after colon


comment:
popup for right piece: get rid of spaces after colon on text to the left of the first box


comment:
Bottom left pic, correct feedback: 2 spaces between "example" and "details"


comment:
bottom right pic, correct feedback: 2 spaces before "Click Continue..."


comment:
"NPS Collaboration Environment" at the bottom isn't clickable but looks like a link


comment:
Might want to also add "NPS Collaboration Environment" link to the Resources


comment:
Top left pic, correct feedback: 2 spaces before "Click Continue..."


comment:
Mona - you OK w/ app views from :14-:16 on intro part?


comment:
:28 in intro - should we have a voice over that says "I'll just mark you as here" or some other way to show that we are clicking the "here" button (like a call out saying - "Jon's waiting ticket status is updated as "here")


comment:
1:30 - love the bubble - but change to "I have more time to focus on the guest in my chair"


comment:
at 1:13, what does the "and that's at 4 today Diane" refer to? (rest of sentence is "before you leave ..."


comment:
Even when you select the correct answer the box pops up that says "Actually during normal operation you should check Hard Drive usage once a week. Is that by design?


comment:
Please update the color format to be more like the 4800 with cobas green on the main page . Also green highlight around get ready for PM and operations training. Also change word PM to Maintenance. See 4800 get ready for training.  We may need a different background or remove blue shading.


comment:
Change Menu, Resources and Exit button to Cobas Green throughout.


comment:
Add bullet point for Explore the workflow for the cobas 6000 analyzer series.


comment:
I don't understand what the options are for.


comment:
Correct capitalization error in the following text: "A Year in the LIfe".


comment:
To clarify my previous comment, I was referring to the text "A Year in the LIfe" that appears next to the first course marker, not the text at the top of the screen.


comment:
Should wrong answer bounce back so user doesn't get stuck?


comment:
The menu button on this screen takes the learner to an interactive map, from which the learner can then get to a screen that mimics Professor Digs' notebook. Is that the way the course is supposed to flow?


comment:
on the intro screen for the scene with the story, the red box with "Continuar" is pushed a little too far to the right and does not stay within the given boxes


comment:
the same thing is happening here as on other screens with this same look and feel:
1) when the correct and incorrect feedback boxes pop up, they look like they are pushed far to the left and almost overlap Kyle 
2) end punctuation is outside of end quotes several spots in this section (esp. in the feedback boxes)


comment:
none of the tabs appear at the top of the screen when I entered the screen with the initial story about putting the restricted information in the backpack


comment:
the tabs at the top (Resources, Notes, etc.) are also missing on the screens beyond the initial story screen


comment:
same issues here as on other screens with same look and feel:
1) when the feedback boxes pop up, they look like they are going to overlap Kyle's body
2) end punctuation is outside of end quotes - should the end punctuation be inside?


comment:
in this entire scene, the buttons on the top right-hand side of the screen (Resources, Notes, etc.) are missing


comment:
in this entire scene, the buttons on the top right-hand side of the screen (Resources, Notes, Print, etc.) are completely missing)


comment:
there is no picture of a check mark on this screen (as there is in the English version)


comment:
In English, the directions are below the Important Note, and in Spanish, they are in the bottom right-hand corner - does that matter?


comment:
in question 1, it looks like some text from choice A ran into the next line (and therefore, covered B)


comment:
I clicked the Next arrow here, and I cannot get anywhere - the functionality does not seem to be working - I tried with the right answer and an incorrect answer.


comment:
when I clicked play, the text box that appeared overlapped the line immediately under it


comment:
There are blue directions at the bottom of the page in Port. but not in English - is that all right?


comment:
formatting here is different from English - in English, two photos are below the text with blue directions above. Here, one photo is in the upper left with blue directions at the bottom of the screen by the globe. However, the formatting in POR doesn't look bad; it's just different. (Note: Formatting for Spanish and Port. looks the same)


comment:
the gray text box under the picture on the right-hand side of the screen is overlapped by the red pyramid slightly - not sure if this is a big deal (Note: This is the same issue that appears in Spanish)


comment:
in English, a line of text exists above the blue directions (Let's begin by taking a look at the physical security side of things), and there is not line of text above the blue directions in the POR version


comment:
there are no audio controls under the pictures - is there an audio message associated with this screen?


comment:
the black text under the final picture is not centered


comment:
the line of text above the directions (in English, Think about Jim's story as you learn more about identification badges) is aligned to the right-hand side of the page in English, but it's not like that in POR


comment:
the blue directions at the bottom right-hand side of the page are missing


comment:
the blue directions at the bottom right-hand corner of the screen are missing


comment:
when i clicked the third picture (not the 4th and final), the blue directions appeared at the bottom of the screen
also, i am pretty sure directions are needed here, but the English version doesn't have any directions (I know we are not doing English, though)


comment:
the black text below the piece of paper with Dev's story is partially covered by the piece of paper above 
also, there are no blue directions at the bottom of this screen


comment:
there are no blue directions on the bottom corner of this screen


comment:
when i first clicked Next to enter this slide, the picture on the right was already checked with the text below it - it wasn't just two pictures and the directions to check the correct way to protect assets (Note: this is the same in SPA)


comment:
this screen doesn't look bad, but it's formatted differently than the English version. In English, the heading and the text is on the left. Here, the heading and pictures are on the left.


comment:
when i first advanced onto this screen, both pictures had green checks next to them; however, there was no additional text beyond the check marks - this is different than in the English version (in which there are no checks when you enter the screen and no additional added text)


comment:
in addition, when i clicked on the first picture, the directions appeared. they did not appear when i clicked on the second picture.


comment:
there are no blue directions at the bottom of the screen


comment:
the formatting here is different from English - in English, the bulleted text is up higher adjacent to the picture, and the picture is pushed farther to the right


comment:
again, this is formatted a little differently than English here, but I like the formatting on the POR version


comment:
when i first entered the Chapter Review Activity, no red dots appeared - only green check marks did. This is my first time through this course on the computer I'm using now, however.


comment:
on the screen that introduces the story, the "Continuar" button runs off the pictures on the right-hand side (additional note: isn't Continuar Spanish? Should this be something like Avancar?)


comment:
when the feedback boxes pop up with either correct or incorrect, the text box is pushed very far to the right and almost looks like it is going to run over Kyle


comment:
On the screen that introduces the scene, the word Continuar is present again - I think that may be a Spanish word, not a POR one...


comment:
in first SPA comment, the word person in the second line should be "punctuation"


comment:
when the feedback boxes pop up, they are pushed very far to the left on the screen and almost run into Kyle's body (Note: This same thing happens in SPA)


comment:
the word "Continuar" appears on the screen that introduces the story about the purse - is this a Spanish word?


comment:
same thing is the case here as on the others...the correct and incorrect feedback boxes are pushed far to the left of the screen and almost overlap Kyle


comment:
this is the same issue as some other screens...here, the word "Continuar" is used - is that Portuguese and Spanish?


comment:
same issue - looks like the text box overlaps Kyle when the correct and incorrect feedback boxes pop up


comment:
whole scene - in English, the gray bar at the top of the screen with the drop-down menu, course progress, and back and next buttons disappears once the learners get into the scene - this is not the case in POR


comment:
this is for the previous screen called Physical Security Summary (couldn't get feedback button to work there): when i clicked on this page, all of the items were checked with text under them - i wasn't able to click the images and review the main points


comment:
in the text under the picture on the right, there is an extra space between the two lines of text - this doesn't appear in English


comment:
the notepad overlaps the black text above it - also, the notepad overlaps the blue directional text on the bottom right-hand corner of the screen


comment:
there are blue directions at the bottom of the screen under the picture right when i got onto this screen - i don't think they are supposed to appear until the activity has been completed


comment:
in the English, the gray bar with the drop-down menu, course progress, and back and next leaves the screen - in POR, it is still present


comment:
the word "continuar" appears on the intro scene with the phone sitting on the table - is "COntinuar" Spanish? I think it is, but I don't know if it is also Portuguese


comment:
when the feedback boxes pop up, they look like they are positioned too far left on the screen and almost look like they are running into Kyle


comment:
on the intro screen for the scene with the story, the red box with "Continuar" is pushed a little too far to the right and does not stay within the given boxes 
also, i don't know if "Continuar" is Spanish or Portuguese or both...it may be the wrong word here


comment:
in this entire scene, the gray bar at the top with the drop-down menu, course progress, and back and next buttons is here - but it's not here in the English version


comment:
like other screens, the correct and incorrect feedback boxes look like they are pushed too far to the left and almost overlap Kyle's body


comment:
the gray bar with the drop-down menu, course progress, and back and next buttons appears in POR, but it has been removed in the English version


comment:
on the initial screen with the story about the backpack, the "Continuar" button is too far to the right - also, should it be "Continuar"?


comment:
same issue here as other screens - the correct and incorrect feedback boxes are pushed very far to the left and almost look like they are overlapping Kyle


comment:
In English, the directions are below the Important Note, and in POR, they are in the bottom right-hand corner of the screen - does that matter?


comment:
The word "Cummins" appears between options C and D in the quiz - it is being overlapped by the text from option D


comment:
I clicked the Next arrow here, and I cannot get anywhere - the functionality does not seem to be working - I tried with the right answer and an incorrect answer


comment:
I think you should take off the "Next" button (or fade/gray it out) in this case since it doesn't work and you are supposed to click on the first question.


comment:
This visual is a little confusing to me. The words make sense but the layout isn't as easy to read.


comment:
I placed Li mostly on the Neutral Zone but it counted it for the New Beginning (the correct answer).


comment:
Instead of "to hear what went wrong" you might say "to hear what happened."


comment:
You might want audio here or on the first page that tells learners that there is audio in this course, but not on every screen. Since the course opened with audio, I expected to hear some on this screen and the next as a lead in.


comment:
Not sure I like "comrade in arms"--especially if there are ESL learners. Sounds like they are at war with everyone else!


comment:
It took a few seconds for that "Select another question to continue the course" button to pop up. (Between Modules 2 and 3)


comment:
I think the first part of the audio on this page was cut off.


comment:
Should we number the phases so learners know what order to go? Some learners may thing Ending is the last phase and New Beginning is the first phase?


comment:
There is no link to Li's behavior notes.


comment:
I wasn't quite sure about this activity. I placed Charu and Amy in the right spots but Li I put in Neutral Zone. I don't think it's clear that she's in New Beginnings.


comment:
Workplace Design - Add periods to bullets

**Forgot to label previous comment - that's for the Organization section


comment:
Instead of watching the manager think about what to do, can we actually have images of him DOING the things? Like have a planning mtg, meet individually with team mates, etc? To me this isn't really a "See It In Action"


comment:
Pepole - I think it should be "Remember, when there are problems, they aren't always "people problems..." OR "Remember, when there is a problem, it isn't always a "people problem..." (Just match singular vs. plural "problems")


comment:
I couldn't get the Provide Feedback button to work on the previous screen where I selected agenda items. The onscreen feedback for that activity is incomplete. Sentence is cut off.


comment:
No links for Workplace Design, Decision Allocation or Information Distribution


comment:
When the video ends, I think it should freeze on the color screen. 

On an unrelated note, you have a comment from JLT in the feedback tool that doesn't seem to be related to this course.


comment:
Change green instructional text: Click Play to watch the game introduction.


comment:
Red barn in the background is too American. Make it navy or brown


comment:
Dev's name appears in English on this screen.


comment:
Dev's name appears in English on this page.


comment:
This page is set up differently than the English version - is that all right?


comment:
Maria's name is in English on this screen.


comment:
It looks like maybe part of the blue directions on the bottom right-hand side of the screen have been covered by the notepad image.


comment:
There is some text on this screen that's in English...and probably shouldn't be (ex: "MyCummins" and "Global Initiatives" in the first paragraph & "CBS" and "MyCummins" in the second bullet) - also, the Web page is English


comment:
The "World Cue Planner" site and the "Travel Smart. Travel Safe." card are both in English. Also, "World Cue Site" in the second bullet point is also in English.


comment:
In the English version, there are two lines of text to the left of the pictures. The top line says, "Identification Badges" - I think that might be missing here because all I see is blue text, and I assume that's directions.


comment:
when you get into the activity and receive the feedback boxes, they are pretty far to the left next to Kyle's picture (almost run into Kyle's arm).


comment:
this is the same issue as the first scenario in this section...it looks like some text is missing above the blue directions on the left-hand side of the screen (in English, the text is "Personal Protection")...


comment:
this is also the same issue as the first scenario in this section...it looks like the feedback text boxes are pretty far to the left (almost running onto Kyle's arm).


comment:
this is the same issue as the other scenarios in this section...on the first screen, it looks like there is some text missing above the blue directions. In English, this text says, "Asset Protection."


comment:
this is also the same issue to the other scenarios in this section...the feedback text boxes looks like they are pushed very far to the left (almost overlapping Kyle's arm)


comment:
this is the same issue as the other scenarios in this section...it looks like some text is missing above the blue direction text in the Chinese version (text in English says "Personal Protection")


comment:
also the same issue as in the other scenarios in this section...the feedback boxes are positioned pretty far to the left (almost like they run over Kyle's arm)


comment:
not all of the text next to the asterisk at the bottom of the screen is translated ("Ponemon Institute, PGP Corporation" specifically) - should it be?


comment:
in the second bullet point, "Ctrl+Alt+Delete" is not translated - should it be?


comment:
Video box can be sized down so the instruction text doesn't overlap it.


comment:
As on the opening screen (name and WWID entry screen), the Menu button here takes learners to the interactive course map, which also happens to be the next slide if one presses Next. Should the Menu button work this way?


comment:
Video can be sized down so it doesn't overlap instruction text.


comment:
Minor, but the instructional text on this slide and the previous one is a slightly confusing. Could it be rewritten as "Complete the definition below by dragging the correct research method to the blank."


comment:
See my comment re: the instructional text on the previous slide.


comment:
How do user access these lightbox pages from other screens without the top left Menu?


comment:
Minor, but when the learner clicks Ext. Role 1, the slide-in text box reads "Info about external role 2".


comment:
There's a white half circle on the Prof's pant!


comment:
After clicking on a given option and seeing the consequences, learners can click on the base layer (i.e., the other options), without first having to click the "Choose Another Option" button. Should we make the Choose Another Option button mandatory?


comment:
If the learner clicks on each of the options, receives feedback from Digs, and then clicks one of the options again, both Digs and the Next button disappear and do not reappear.


comment:
This is an awesome idea!! Just to be pedantic, the camera in the slide looks more like an old film camera rather than a *video* camera to me... :-P


comment:
No matter which answer I select, the projector screen says "Feedback about what happens when the *best* choice is implemented" (emph. added). Shouldn't the screen display feedback about the type of answer the learner selects?


comment:
The menu icons are too close the text on this page for some reason.


comment:
Can we update the second objective to not include the "related to" information? Can it be something like "Have a conversation with a site that ensures trial-specific site evaluation and additional probing questions are asked."


comment:
My bad - can you update the Feedback number for the slide before this (Page 1) to 29579? Thanks!


comment:
Enrollment Initiatives. Should patients be study participants?


comment:
Can you update the directions to say Click the Next button to continue when all boxes have been selected?


comment:
Question text: change to "If bids were not awarded when market prices..." (pluralize to "bids")


comment:
Task box text: says "station 98TH_ST" but should be "station 99TH_ST"


comment:
Confirm the location of the hotspot - It made me click on the "EIM" at the very top left of the screen rather than the "EIM" right below it. I believe the difference between them in the application is main tab vs. sub-tab. Just want to make sure we're having them click the correct spot to advance.


comment:
After you submit, there is text left over that is kinda showing above the box I typed in.


comment:
The first time I got to this screen, I didn't know where to go (which is fine) so I click a bunch of places (more than 3x). Nothing I did would advance the screen. I came back to the screen after watching the See it in action again, and was able to open the EIM tab dropdown immediately. So, if a learner clicks too many times, we can let them keep clicking to find the right answer - OR stop them after say 3 times and highlight where they should have clicked and auto-advance them, scoring that point as 0. I think we do the first option, and let them find it eventually even though they don't get points in the end.


comment:
Popup box text: "Which column tells you if you are suppose to start the unit again?" change "suppose" to "supposed" (check that this is the case in You try it as well.


comment:
This doesn't have to be done for DP, but we updated the rate yourself bar so that the learner can either click the circles to move their rating, or drag.


comment:
Both the foundational courses and application courses boxes should be highlighted in orange - the animation sequence is identical, just add in the orange box for foundational courses box in line with the application courses box highlight


comment:
This guy has a hover state. Is it needed?


comment:
We say patient population here. It is probably okay based on other uses of this word I have seen, but just want to point it out.


comment:
Might just be me, but the hover state of these boxes is hard to read.


comment:
The head/heart popup has double bullets.


comment:
Per Ryan's message from 2/15, these should be:

    1. Recognize what accurate and complete site evaluation documentation looks like for XXXXXXX (topic name).
    2. Related to XXXXXX (topic name) have a conversation with a site that ensures trial-specific, site evaluation, and additional probing questions are asked. I'm hopeful they are okay with the shorter ones, but please confirm tomorrow during your call.


comment:
I don't know if I love the header. I don't think it's all taxes, but yearly taxes. Or end of the year taxes. Any other ideas?


comment:
The definitions are really small. Any way to make the text bigger?


comment:
I'm not sure why it jumped right to Alcoa? It feels like a transition is needed on the screen before to help tie it together.


comment:
I would make your note boxes a different color so they don't match the pop up text.


comment:
I have to close the popup box before I can click next. It doesn't work with it open.


comment:
I'm not sure what answer I'm looking at. Is that the information in the box?


comment:
When I click the bad answer, text for Why is this a good answer shows up.


comment:
Same for this good/bad answer. The text in the purple box changes when clicked.


comment:
The people appeared and then disappeared.


comment:
Did we come up with a scenario for this?


comment:
Check the functionality of this section.  It didn't go to the customer correctly.


comment:
stuck here.  Clicking next doesn't go anywhere.


comment:
This can be a Beta edit, but if hitting replay shouldn't take the next button away. I should be able to move on if I decide to.


comment:
Check the know the goal text color in the upper left.


comment:
Font in the pop up boxes are all different sizes.


comment:
Consider changing passive voice to active: "You must complete each section to unlock the next section"


comment:
#3 why it matters, change study to trial.


comment:
can we add music or something here..not sure if I need to wait or press something


comment:
This should talk about the course.  Such as why the series was designed...we have that in the hard copy materials.


comment:
The first pages with the graphics moves way to fast and no pause buttom.  people who are trying to read in English will really struggle.


comment:
Remove the last bullet as it will become too dated.

to the second bullet add "globally"


comment:
At I look at these photos they do not tell the story and I don't see the connection later inthe course...there may be an opportunity to use this concept to describe our HR Strategic approaches that are introduced later


comment:
we haven't talked about how this is linked yet so not building up the story for the learner.  They won't know how this fits to the bit picture


comment:
formatting here is different from English - in English, two photos are below the text with blue directions above. Here, one photo is in the upper left with blue directions at the bottom of the screen by the globe.
However, the formatting in SPA doesn't look bad; it's just different.


comment:
the gray text box under the picture on the right-hand side of the screen overlaps the red pyramid slightly - not sure if this is a big deal


comment:
there are no audio controls under the picture - is there an audio message associated with this screen?


comment:
paragraphs are left-aligned and not indented in English - should they be here as well?


comment:
it doesn't look like there are clear spaces between the title and the paragraph and between the directions and the names of the badges - the text looks a little squished


comment:
when you click on the first badge (employee), the badge covers part of the text for the first bullet point


comment:
it looks like you need a space between the top of the screen and the title and between the title and the paragraph - text looks a little squished


comment:
for the second bullet point for the final picture, the text in the second row is really close to the right-hand side of the page


comment:
There are no blue directions on the bottom of this screen.


comment:
there are no blue directions on the bottom corner of this screen.


comment:
when i first clicked Next to enter this slide, the picture on the right was already checked with the text below it - it wasn't just two pictures and the directions to check the correct way to protect assets


comment:
this screen doesn't look bad, but it's formatted differently than the English version. In English, the heading and text is on the left. Here, the heading and pictures are on the left. There is also too big a gap between the two paragraphs.


comment:
the notepad covers the directions on the bottom right-hand corner of the screen


comment:
the formatting here is a little different from English - in English, the bulleted text is up higher adjacent to the picture and the picture is pushed farther to the right


comment:
again, this is formatted a little differently than English here, but I like the formatting on the Spanish version and don't think it looks bad at all


comment:
the "Continuar" button is off the pictures on the right-hand side


comment:
on the incorrect screen that pops up for the scene with the badge on the table - the text box is pushed very far to the left and almost runs into Kyle's body


comment:
on the correct screen that pops up for the scene with the badge on the table - the text box is pushed very far to the left and almost runs into Kyle's body


comment:
same thing happens here with the correct and incorrect text boxes - they are pushed vary far to the left on the screen and almost run into Kyle's body.


comment:
not sure if this matters, but...in the correct and incorrect feedback boxes for this scene, the person falls after the final quotation marks on the page


comment:
not sure if this is a big deal or not...but the period is outside of the quotation marks in the correct and incorrect feedback boxes


comment:
for the correct and incorrect feedback boxes, the punctuation falls outside of the final quotations marks - is that a big deal?


comment:
same issue as previous screens - punctuation on quotations is often outside of the quotation marks and not inside


comment:
when i clicked Next to get onto this screen, i didn't have two pictures with the directions to pick one - i had two pictures, and the one on the right was already checked with a green check mark for me


